Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
Incident date: Apr 21, 2023
Was driving my kia sorrento and check engine light came car was acting as if it wasn't getting any gas took to autozone came bk with 2 codes and pulled out and my car basically powered down in the middle of the street a car almost ran into me...the police had to push my car down a waze so no one would hit me , my car won't start..battery was at good percentage...took it to the shop replaced star... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) — AIR BAGS
Apr 21, 2023
Incident date: Jun 30, 2022
The contact owns a 2006 Ford Expedition. The contact stated that while driving at a low rate of speed, the vehicle would independently accelerate upon depression of the accelerator pedal without warning. During a recent failure, the contact crashed into a fence as part of the fence had become wedged underneath the vehicle. After placing the vehicle into park and exiting the vehicle, the wheels co... Read more
Crash
1 injured
CHRYSLER
TOWN AND COUNTRY
(2012) — UNKNOWN OR OTHER
Apr 21, 2023
Incident date: Jun 30, 2022
The part of the sunroof that moves when opening, spontaneously exploded while on the highway. Nothing hit the car to cause the explosion. Glass rained down on me. The car has 5,000 miles on it and there were no other cars around me that could've caused debris to hit my car. There is a huge hole in the sunroof now and the whole glass is shattered.
Incident date: Apr 20, 2023
HCU is bad, per dealership. Can NOT order part because of backorder on said part. Light will go on and off.
CHRYSLER
TOWN AND COUNTRY
(2011) — VISIBILITY/WIPER
Apr 20, 2023
Incident date: Feb 4, 2023
The contact owns a 2022 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 23V180000 (Visibility/Wiper) and 22V633000 (Trailer Hitches); however, the part to complete the recall repair of NHTSA Campaign Number: 22V633000 (Trailer Hitches) was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufact... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) — TRAILER HITCHES
Apr 20, 2023
Incident date: Feb 4, 2023
The contact owns a 2022 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 23V180000 (Visibility/Wiper) and 22V633000 (Trailer Hitches); however, the part to complete the recall repair of NHTSA Campaign Number: 22V633000 (Trailer Hitches) was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufact... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) — FUEL/PROPULSION SYSTEM
Apr 20, 2023
Incident date: Feb 4, 2023
During random times; starting cold, starting warm, coming to a stop, accelarating, on city surface streets or on the freeway, after long drives or just going down the street; the minivan would stall and not restart. Fortunately able to coast to side of road on occassion. Non start condition would last between 15 minutes to days. This last event occured while turning in a busy intersection. Blocked... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — UNKNOWN OR OTHER
Apr 20, 2023
Incident date: Mar 2, 2023
Yesterday I was driving my 2020 civic when my sunroof exploded spontaneously. I have dash cam(front and rear facing video) showing exactly what happened. No debris hit the car, no bumps were hit, and driving conditions were perfect. I know for a fact that this happened without any reason and I looked into it and there is currently a class action lawsuit with Honda about this problem. There is a p... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — FUEL/PROPULSION SYSTEM
Apr 20, 2023
Incident date: Mar 2, 2023
Incident sounds similar to those experienced with the dual clutch transmissions. November 2022, all of the vehicle warning lights were on and remained on. The vehicle would not move and the transmission selector/shifter was locked in place. Working with the local service/dealership, the vehicle was repaired after 3 weeks with a new transmission shift actuator (or possibly other part). Similarity... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — ELECTRICAL SYSTEM
Apr 20, 2023
Incident date: Apr 18, 2023
The contact owns a 2016 Hyundai Sonata Hybrid. The contact stated that while driving at approximately 60 MPH, the brake pedal was depressed and failed to respond. The "Stop Car, Check Brakes" message was displayed. The ABS and traction control warning lights were illuminated. The contact pulled over and turned off the vehicle, and stated that after restarting the vehicle, the warning lights were n... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — FORWARD COLLISION AVOIDANCE
Apr 20, 2023
Incident date: Apr 20, 2023
The contact owns a 2014 Toyota Avalon. The contact stated while driving 50 MPH for 20 miles, the Forward Collision Avoidance warning light became illuminated. The vehicle was parked and then towed to the residence. The vehicle was taken to a dealer where it was diagnosed and determined that the steering angle sensor needed to be replaced. The vehicle was not repaired. The manufacturer was not noti... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — ENGINE
Apr 20, 2023
Incident date: Apr 20, 2023
The contact owns a 2016 Kia Sorento. The contact stated that there was an abnormal knocking sound from the engine while the vehicle was idling and upon depressing the accelerator pedal. There was no warning light illuminated. The vehicle was initially taken to an independent mechanic where the contact was informed that the vehicle was consuming an excessive amount of engine oil, resulting in engin... Read more
Incident date: Apr 10, 2023
Vehicle stopped accelerating while on highway leading to dangerous slow down with 2 little kids in the car. Car would no longer accelerate despite engine running. Check engine light turned on. Toyota dealer ran diagnostics and found vvti actuator had internally failed. This was a very expensive replacement. I worry that a previous recall for ECM module update came too late before damage had alread... Read more
Incident date: Apr 10, 2023
Vehicle stopped accelerating while on highway leading to dangerous slow down with 2 little kids in the car. Car would no longer accelerate despite engine running. Check engine light turned on. Toyota dealer ran diagnostics and found vvti actuator had internally failed. This was a very expensive replacement. I worry that a previous recall for ECM module update came too late before damage had alread... Read more
Incident date: Apr 10, 2023
Light come on dash board to park safely car will shut down. Car stalls all lights on dashboard will come on, alcar shuts down and nothing work not even the hassard light it goes complete dead. After 20 mintutes r more been shut down it will turn on like nothing happen, no lights on dashboard happen 5 times on ah year and cant find the problem at the dealer. Thanks you
Incident date: Apr 3, 2023
I got a "power reduced dir_a126" error code that limited my speed to 55 mph. This is dangerous on the highway as 55 mph is significantly under 70 mph and cars were almost rear ending me.
Incident date: Dec 1, 2022
HAD A WRECK ON I-40W BOUND HIT GUARD RAIL ON PASSAGER SIDE AND THE LEFT INTO THEMIDDLE MEDIAN MY AIRBAGS OR THE DRIVERS SIDE NOR DID THE DASH BOTH PASSENGER & DRIVERS DID NOT DEPLOY... THE ONLY AIRBAG THAT DEPOYED WAS THE PASSENGER SIDE OVER THE RIGHT SIDE FRONT & BACK DOOR WINDOW FRAME... I HAVE PICTURES A PROOF THAT THE AIRBAGS DIDN'T DEPOLY
Crash
1 injured
Incident date: Apr 11, 2023
My 2022 Q7 behaved strangely today when the sunroof just was busted by itself. My Q7 is just 8 months old & to my surprise even when nothing hit the sunroof, it was busted. I have officially logged a complaint with Audi. But I am unsure of any response. I was with my wife while this incident happened & lucky that my kids weren’t with me at the same time. This vehicle is apparently the luxury mod... Read more
Incident date: Apr 11, 2023
When making slow but sharp turns (ex: turning into a parking spot) the vehicle shudders.
Incident date: Mar 8, 2022
I purchased my vehicle in November 2022 from Honda Dealership. It was making a noise and “drove funny” I asked them about it and I was reassured the vehicle was in 100% working condition and they were not allowed to sell “bad cars”. So, I let it go. Since I purchased the car I have maintained regular oil changes and service on it— I just bought the car! I have been getting oil changes ... Read more
Incident date: Mar 8, 2022
To my knowledge this is a very common issue with the 5.7L Hemi. My 2019 Ram 1500 Classic bighorn that currently sits at just over 51,000 miles has notorious Hemi tic. I have done my research and have found over 75 people that have had the same issue. I have heard that it is due to too many hrs of idle time but I have read and seen many videos showing that the underlying cause is due to faulty lift... Read more
Incident date: Mar 8, 2022
While driving above referenced vehicle, I was driving southbound on Hwy 515 when i noticed a vehicle driving northbound began to lose control, so i slowed down and then began to watch the vehicle cross the median and headed straight for me. I pushed the pedal to the floor to accelerate to get out of his way but the vehicle did not respond, i pushed the pedal again on several occasions and the veh... Read more
Crash
3 injured
Incident date: Apr 6, 2023
Driving down the expressway, doing around 70 mph and the vehicle randomly jumps to first gear and brings the vehicle to a near halt in less than one second. It happened during rainy conditions and luckily there were no vehicles nearby or I may have struck one of them. At least once per day the vehicle does this at some capacity. No service lights or check engine lights are present.
CHRYSLER
TOWN AND COUNTRY
(2015) — POWER TRAIN
Apr 18, 2023
Incident date: Apr 2, 2023
Driving down the expressway, doing around 70 mph and the vehicle randomly jumps to first gear and brings the vehicle to a near halt in less than one second. It happened during rainy conditions and luckily there were no vehicles nearby or I may have struck one of them. At least once per day the vehicle does this at some capacity. No service lights or check engine lights are present.
Incident date: Apr 17, 2023
The vehicle has an electronic issue where it does not recognize the original key to the car. It does not let you start the vehicle. There is a bad sensor in the ignition lock housing unit located where the key is inserted into the vehicle. This issue will nit let the driver start the car and the problem happens at random. For me it is 1 out of 20 times i try to start my vehicle it does not start... Read more
Incident date: Apr 17, 2023
The contact owns a 2023 BMW S 1000 RR. The contact stated that on four separate occasions while riding approximately 80 MPH, the contact attempted to accelerate; however, the motorcycle stalled. There was no warning light illuminated. The contact veered to the side of the roadway and restarted the motorcycle after several minutes. The motorcycle was not diagnosed or repaired. The manufacturer was ... Read more
Incident date: Mar 20, 2023
12 volt battery system failure out of nowhere. High voltage battery has never been drained past 20 percent has 3730 miles. System failed in garage and vehicle will not move and fan will kick on extremely loud when turned on.
Incident date: Apr 11, 2023
On Monday March 27th 2023 at about 7:00 pm I was leaving the parking garage where I work in Rosslyn, VA: I started the car as usual and notice that I couldn't put the car in Reverse using the clutch (it's an automatic Ford Focus 2013): Luckily, the parking garage was empty on the level where I was parked, and I pushed the car back and forth to be able to keep the car in "Drive" mode so that I co... Read more
Incident date: Apr 11, 2023
Engine shut off and wouldn’t start up again
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) — VISIBILITY:SUN/MOON ROOF ASSEMBLY
Apr 17, 2023
Incident date: Apr 14, 2023
The contact owns a 2018 Toyota Sienna. The contact stated that while driving at approximately 70 MPH, the sunroof glass exploded without impact while closed. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the sunroof glass needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileag... Read more
Incident date: Apr 15, 2023
Related to investigation PE 22-012, abs hyd control module failed truck only has 18,000 miles.
Incident date: Feb 8, 2023
On April 12 I exited my drive onto the 55 mph highway in front of my house when suddenly the car began to shudder. I jammed the gas to get up to speed to prevent oncoming cars from hitting me which made the problem much worse. It was violently shuddering and wouldn’t accelerate. I took my foot off the gas which stopped the shaking. I gassed it slowly and I could accelerate to speed much slower t... Read more
Incident date: Feb 8, 2023
The contact owns a 2015 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 21V504000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distributi... Read more
Incident date: Feb 8, 2023
The vehicle shuts off while driving at any given time. It started about 4 months ago while I was on the freeway in the fast lane. No warning lights or sounds came on. I costed over to the left shoulder because it was rush hour. When I tried to restart it, it sounded like it was stalling and I couldn't jump it either. It was like the engine got hot even though the gauge didn't say it was. After I l... Read more
Incident date: Apr 17, 2023
The contact owns a 2017 Ford Fusion. The contact stated that while parked, the ignition button and brake pedal were depressed, but the brake pedal was stiff and failed to depress as needed. The contact stated that there were unknown warning lights illuminated. The vehicle was towed to the residence. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) h... Read more
Incident date: Apr 14, 2023
The contact owns a 2008 Ford Fusion. The contact stated that there was a squealing sound coming from underneath the dashboard. The vehicle was hard shifting while accelerating or while idling. The check engine warning light was illuminated. The vehicle was taken to the dealer who was unable to identify the cause of the failure. The vehicle had not been repaired. The failure persisted and the vehic... Read more
Incident date: Apr 14, 2023
The contact owns a 2008 Ford Fusion. The contact stated that there was a squealing sound coming from underneath the dashboard. The vehicle was hard shifting while accelerating or while idling. The check engine warning light was illuminated. The vehicle was taken to the dealer who was unable to identify the cause of the failure. The vehicle had not been repaired. The failure persisted and the vehic... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — POWER TRAIN
Apr 16, 2023
Incident date: Apr 15, 2023
I have 2021 Chevy Colorado pickup truck. Put the truck in park and unable to turn off and remove the key. This is the third time this has happened this week . The first two times I moved the shifter from park to drive and back and it released. The last time I had to sit in my drive way for twenty minutes with the truck running before I could turn the key to shut off the truck. This is a very dange... Read more
Incident date: Apr 15, 2023
Highway driving assistant will bias vehicle to the right side even when passing on left on multi lane freeway. Creates a close encounter with vehicles in right lane as there is no distance between mirrors and results in side collision with no alert. Lane keep will erratically pull the steering wheel from your hands when lines on right or left disappear e.g. ramps on freeways. Can result in a crash... Read more
Incident date: Apr 15, 2023
Blown head gasket diagnosed at 112k ‘miles on 2018 Honda Accord many in doing research general repair on this specific accord 1.5t happens around 100-113k miles when a head gasket should last the life time off a vehicle roughly 200k I have a 1997 accord with 300k and still no head gasket issues I got this Honda due to the fact it should last a while
Incident date: Apr 14, 2023
Bad airbag sensor. Transmission wet out with 144000 miles
Incident date: Mar 1, 2022
I feel Tesla is building cars with non-standard parts and structural issues. 1.I bought a new car and started hearing brakes noises from 6000 miles where as previous car brakes rotors were good till 70k miles. 2.Within 9000 miles, driver side door, A pillar, B pillar, rear seats, display panel has to be either insulated or replaced. I am not sure how this effects car value or vehicle integrity goi... Read more
Incident date: Mar 1, 2022
I have had this car since 2018 and the exterior lighting has been giving me trouble ever since I first got the car. The biggest problem is my headlights. They were first going out every 2-3 months so I kept replacing the bulb. Now it is much worst. I have had various mechanics, family, and friends maintenance the car over the past 5 years. We have tried replacing bulbs and wires but nothing works.... Read more
Incident date: Mar 1, 2022
My first complaint is that my car stalls as I am actively driving. Whether I am using cruise control or physically pressing the gas pedal, the car just stalls out and I lose control of all steering function & have to try to get to the shoulder before I get slammed into on the highway. This happens at least twice weekly, all hours of the day or night, regardless of the weather or how much gas is in... Read more
Incident date: Oct 29, 2022
The contact owns a 2020 Chevrolet Equinox. The contact stated that while driving at approximately 55 MPH, he depressed the brake pedal however, the vehicle failed to respond. As a result, the contact had to apply pressure and pumped the brake pedal approximately ten to fifteen times before the vehicle stopped. The contact then engaged the parking brake. The vehicle was taken to Tires Plus where it... Read more
Incident date: Mar 13, 2023
The frame of my truck has rotted through. The strap that holds the gas tank has nothing to connect to, i think the tank could fall to the ground under the right circumstances. The frame has a large whole in it and i fear it will break very soon. I had to remove the spare tire because i feared it would fall off the truck. I had to replace both connectors that held the leaf springs to the frame,and... Read more
Incident date: Mar 13, 2023
While driving on I75 at 65MPH the front passenger side windshield panel on the edge of windshield flew off and and almost hit vehicle behind me. They had to swerve out of way of the flying object. Very scary incident on the highway. Had to have it replaced so as not to have an rust occur.
Incident date: Apr 12, 2023
On multiple occasions, my 2022 Fiat, while cruising at 55 mph, crests a hill and begins down when the engine increases from 2000 rpm to 4200 rpm and speed increases 9-10 mph almost immediately. A driver is caught unaware and must brake back to the normal speed limit. No other vehicle I’ve driven has done this and no current vehicle I own does this. Unless braking occurs, a driver could easily hi... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — POWER TRAIN
Apr 13, 2023
Incident date: Apr 12, 2023
TRANSMISSION SLIPPING NO WARNING LAMP OR CODE
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — ELECTRICAL SYSTEM
Apr 13, 2023
Incident date: Apr 12, 2023
My car will randomly say check charge system. I have got my battery and alternator both tested and they're both at Perfect working capacity I Google the problem and I found out there has been a recall in the past on the same issue with 2013 to 2016 models. And my car is having the same electrical issue my car runs and drive fine it does not turn off or anything but it just keeps on showing check c... Read more