Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — FORWARD COLLISION AVOIDANCE: WARNINGS
May 1, 2023
Incident date: Sep 29, 2022
False warning while passing a parked vehicle that I have video of
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — ENGINE AND ENGINE COOLING
May 1, 2023
Incident date: Sep 29, 2022
The contact owns a 2018 Ford Escape. The contact stated that after the vehicle was started, the vehicle idled roughly and started to shake. No warning lights were illuminated. The dealer was notified of the failure and the vehicle was towed to the dealer where it was diagnosed that coolant had leaked into the engine cylinder, and the engine needed to be replaced. The vehicle was not repaired. The ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — HYBRID PROPULSION SYSTEM
May 1, 2023
Incident date: Sep 29, 2022
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated that upon starting the vehicle, the messages "Service Hybrid System" and "Service Shifter" were displayed. Additionally, the check engine warning light was illuminated. The vehicle was taken to the dealer, where the software update was completed under Chrysler Campaign Number: A14; however, the failure persisted. The check engin... Read more
Incident date: Apr 24, 2023
2021 KEYSTONE FIFTH WHEEL RV. CONSUMER WRITES IN REGARD TO SERVICE REPAIR LIST. THE CONSUMER STATED DEFECTIVE HOT WATER HEATER, THE KITCHEN SINK DRAIN LEAKS, A DISTINCT ODOR OF WASTE WATER IS LEAKING IN THE GALLEY AREA, AND DOOR LATCHES REPLACED WITH INFERIOR CABINET HARDWARE.
CHRYSLER
TOWN AND COUNTRY
(2014) — FUEL SYSTEM, GASOLINE
May 1, 2023
Incident date: Apr 10, 2023
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact was concerned about the vehicle possibly catching on fi... Read more
Incident date: Apr 27, 2023
High beams no longer work but low beams still do
Incident date: Apr 27, 2023
Within the last week, while driving cross-country on Interstate highways at speeds of 65-75 MPH, car repeatedly (estimate 10-15 times over 1800 miles) experienced “phantom braking,” automatically engaging the brakes in the absence of any sort of hazard whatsoever (no cars or other objects nearby, fortunately; clear, sunny weather). This occurred when Full Self-Driving was engaged and also whe... Read more
Incident date: Apr 27, 2023
Ever since we purchased this vehicle it has had problems shifting when accelerating it jerks the whole car, and you hear a loud thud. Once in awhile it feels like the car has no power when trying to accelerate. We have had nothing but issues with the Start/Stop control system. We have taken it back to the dealership multiple times. They have replaced the alternate battery two times in the past yea... Read more
Incident date: Apr 29, 2023
The brand new car, not even a month in use, turned itself off in the road. Gave several error message. I turned back on and drive several miles again when it turned it self off again, showing the same error messages. A towing truck took it to the dealership Miami Lakes Automall on Wednesday 5/26 no body in service department answers my calls to give me information on my car
Incident date: Sep 8, 2022
TOYOTA PRIUS. CONSUMER WRITES IN REGARD TO BRAKE ISSUE. THE CONSUMER STATED THE CAR HAS NOT BEEN DRIVEN SINCE FEBRUARY DUE TO A FAILED BRAKE PART. THE REPAIRS ARE ESTIMATED TO BE $4000.
Incident date: Sep 8, 2022
2016 HONDA PILOT ELITE. CONSUMER WRITES IN REGARD TO IDLE STOP RESTART PROBLEM.
Incident date: Sep 8, 2022
The 03A recall has now been performed on our vehicle, and we are not sure if we will pick it up to drive again or not. We are not sure if we trust it. Hybrid system faults have happened three times, this is the best of my memory. April 2022 I had noticed the battery wasn't really being used driving regular routes & made a service appointment. Before the appt we saw a Hybrid System Fault. The deal... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — STRUCTURE:BODY
Apr 28, 2023
Incident date: Jan 12, 2023
4/27/23 - Panoramic sunroof exploded going over a bridge. Front glass panel only. No advance warning. Shade was closed and no glass entered cockpit. Local PD responded and saw no evidence of impact or criminal activity. Vehicle is at local dealership for warranty repairs.
CHRYSLER
TOWN AND COUNTRY
(2014) — FUEL SYSTEM, DIESEL
Apr 28, 2023
Incident date: Jan 12, 2023
The contact owns a 2020 Ram 2500. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed, and the vehicle made an abnormal sound and then shuddered. The vehicle was taken to the dealer to perform NHTSA Campaign Number: 21V880000 (Fuel System, Diesel); however, the dealer declined to perform the recall repair. The vehicle was not repaired. The manufacture... Read more
Incident date: Apr 27, 2023
Electrical System Failure and Engine Failure. Car just stopped in the middle of the road at the traffic light and would not move forward. This has happened for the second time since the purchase of the car in December 2022. The car is now at the dealer being checked.
Incident date: Apr 27, 2023
Breaks make loud noises when cold. OEM PADS and ROTORS. New with 8k of miles
Incident date: Apr 27, 2023
Car was serviced for a gas leak at a Chrysler Dealership the previous day. The next morning, I was driving at a low speed (<20 mph) when an error message appeared "Car must be in P (park) to place in drive." I switched to P and tried to restart the engine. It turned over several times but never restarted. A police officer had to manually disengage the transmission and emergency brake to put the ca... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) — POWER TRAIN
Apr 27, 2023
Incident date: Apr 10, 2023
The contact owns a 2015 Ford Focus. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle shuddered significantly. The vehicle was taken to the dealer, where it was diagnosed that the TCM and the transmission clutch needed to be replaced. The dealer informed the contact that the TCM would be replaced under Ford Campaign Number:14M02, however, he would... Read more
Incident date: Aug 1, 2019
The contact owns a 2021 Ford Explorer. The contact stated while driving 30 MPH and attempting to slow down, the vehicle failed to properly respond. The contact desperately depressed the brake pedal, but the vehicle failed to respond. The contact activated the parking brake, and the vehicle was able to stop. The contact was able to drive back to the residence. The vehicle was towed to the dealer an... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Apr 27, 2023
Incident date: Apr 21, 2023
Receiving intermittent warnings to check Automatic Emergency Braking System, Lane Departure Warning System, and Automatic High Beam Light System. All three warnings occur together and happen intermittently while driving. Problem may or not begin when first start driving. The problem will also seem to rectify itself after a period of time then begin to cycle again several minutes or hours later... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — LATCHES/LOCKS/LINKAGES
Apr 27, 2023
Incident date: Apr 9, 2023
The contact owns a 2013 Ford Edge. The contact stated that while operating the vehicle, the door ajar message was displayed. The contact stated that the front and rear driver’s side doors were unsecured. During the failure, the car alarm activated, and the interior dome light remained illuminated. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but ... Read more
Incident date: Jan 28, 2023
Driving home today, I felt that the brake was not performing properly. When I would stop at stop signs, slow down for traffic, or stop at red lights, the brake pedal felt spongey and the vehicle would not come to a complete stop. As I would step on the brake pedal, the vehicle would slow down, but continue to roll, while the pedal would continue to go farther and farther down until I could not pre... Read more
Incident date: Apr 26, 2013
The service electronic brake light freq comes on. Dealer said it brake "module" needed changing and did. they also charged me $800 for it. Vehicle is still making the claim that the elctronic braking system still needs servicing almost imediately after repair.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — SERVICE BRAKES
Apr 25, 2023
Incident date: Apr 22, 2023
abs not working for a year now. dodge has no parts to fix issue not safe to drive and should be a safety re-call on hydraulic control unit.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — FUEL/PROPULSION SYSTEM
Apr 25, 2023
Incident date: Apr 22, 2023
The fuel tank strap bracket on the frame has rotted out. Tanks is now hanging only by one strap. Also front of tank is 3 to 4 inches lower.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — POWER TRAIN
Apr 25, 2023
Incident date: Apr 22, 2023
While driving on highway on4/22/23 the vehicle displayed a message stating “stop safely, vehicle will shut off soon”. I lost the ability to accelerate and had to coast to the nearest shoulder. This happened during a high traffic period and I had children in the car. At the time there was no shoulder near by so I had to drive on the busy highway at very slow speeds until I could pull over. This... Read more
Incident date: Apr 20, 2023
The contact owns a 2009 Ford Escape. The contact stated that upon starting the vehicle, the steering wheel started shaking with the power steering assist fault message displayed on the instrument panel. The contact stated that excessive force was needed to steer the vehicle due to the failure. The contact called a dealer and was informed that there were no recalls on the vehicle. The contact then ... Read more
Incident date: Apr 20, 2023
Pictures of the CrossHelmet that was submitted for DOT testing that the team publicly shared with does not match the final product I received! I believe the chin strap, styrofoam, chinguard, and Visor all do not meet the requirements as they all feel like they will fall apart on light impact! The HUD accessory blocks half of the vision and they are selling this mostly in the USA. There is no way ... Read more
Incident date: Apr 1, 2018
There has not been an accident. Hopefully it won't come to that! This needs to be addressed
Incident date: Apr 24, 2023
The contact owns a 2023 Toyota Corolla Cross. The contact stated that while at a traffic light, the vehicle shutoff and failed to restart after several attempts. The message "Malfunction - Take to Dealer" was displayed. The contact stated that she shifted into park(P) and pressed the START button, and the vehicle responded as needed. However, the failure reoccurred several times while at a complet... Read more
Incident date: Apr 24, 2023
The contact owns a 2017 Ford F-350. The contact received notification of NHTSA Campaign Number: 22V880000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was m... Read more
Incident date: Apr 24, 2023
My local Chrysler dealership suggested (and charged me for) computer updates relating to the sliding doors and transmission of a 2019 Pacifica minivan. Without these updates, the service advisor said the sliding doors may not open/close and that the engine may rev but power may not be delivered to the drivetrain. Doors can be opened manually. I am not all that concerned about that one. But if ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) — STRUCTURE:BODY
Apr 25, 2023
Incident date: Apr 24, 2023
Soonroof/Moonroof closed rattle noise. When the Soonroff/Moonroof is closed at highway speeds or windy weather it make a rattle noise to inside of the car, i try to do their reset method and nothing worked, i being looking in kia forums and most of the people had complained about this issue, and that kia doesnt wants to fix. I will like an investigation of this issue and if you can start a repair... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) — ELECTRICAL SYSTEM
Apr 25, 2023
Incident date: Apr 24, 2023
Soonroof/Moonroof closed rattle noise. When the Soonroff/Moonroof is closed at highway speeds or windy weather it make a rattle noise to inside of the car, i try to do their reset method and nothing worked, i being looking in kia forums and most of the people had complained about this issue, and that kia doesnt wants to fix. I will like an investigation of this issue and if you can start a repair... Read more
Incident date: Apr 24, 2023
Poor image quality of backup camera. Very grainy and sometimes dark image makes it difficult to see what’s behind you when backing up. A small child or pet could easily be missed when backing up due to this poor image quality. This is an accident waiting to happen. Prior model years and noticeably better image quality
Incident date: Apr 24, 2023
Poor image quality of backup camera. Very grainy and sometimes dark image makes it difficult to see what’s behind you when backing up. A small child or pet could easily be missed when backing up due to this poor image quality. This is an accident waiting to happen. Prior model years and noticeably better image quality
Incident date: Apr 24, 2023
On 3/27/2023, while driving 75mph down the PA turnpike, our 2021 Chrysler Pacifica Hybrid lost power unexpectedly. Fortunately, my wife and kids were not in the car, as it was frightening to have the engine shutoff while driving in the left lane of a narrow highway that had a small shoulder. I was in the left lane of a 2 lane highway, I placed my turn signal on to try and coast into the right lane... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) — STRUCTURE:BODY
Apr 24, 2023
Incident date: Apr 24, 2023
One month after purchasing(11-29-15) used car from Kia dealer, the paint started peeling on front panel above the windshield. It was repaired(12-28-15) by the dealer. It was brought to their attention when other areas started peeling shortly after but they didn’t care and didn’t say anything was wrong. Now there are four areas that are peeling on my car. It has been parked in garage since purc... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) — UNKNOWN OR OTHER
Apr 24, 2023
Incident date: Apr 24, 2023
While traveling on the highway about 70m/hr. the glass sunroof exploded while operation the vehicle. The glass explored/shattered in upwards direction. There was not trucks or overpass around for any object to fall from or strike the vehicle/sunroof. The explosion was comparable to shotguns or "like a bomb". My first thought was that tire blown but I didn't loose steering. After the assurance, I p... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — ELECTRICAL SYSTEM
Apr 24, 2023
Incident date: Apr 14, 2023
Hello, i want to report an issue with my honda accord 2.0t 2021. When i drive in rainy or snowy day all lights come up on dashboard and probably 70% of the futures gets disabled. Things that gets disabled: Back up camera, line assistant, trunk doesn’t open, A/C doesn’t work, windshield wipers spray doesn’t work, high beam doesn’t work, horn gets stuck and beeps and the only way to shut off... Read more
Incident date: Apr 24, 2023
The rear passenger side inside door handle will not open the door. This is an unacceptable safety hazard.
CHRYSLER
200
(2012) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
Apr 24, 2023
Incident date: Apr 24, 2023
The contact owns a 2010 Lexus LS460. The contact stated while driving approximately 65 MPH, the brake pedal was depressed and extended to the floorboard. The contact stated that the ABS, brake, and Traction Control warning lights were illuminated. The vehicle was taken to the local mechanic who diagnosed that the ABS module was faulty and needed to be replaced. The vehicle was taken to the local d... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — TIRES
Apr 24, 2023
Incident date: Apr 24, 2023
The contact owns a 2015 Mercedes-Benz E350 equipped with General Tires, Tire Line: Altimax RT43, Tire Size: 245/45/17, DOT Number: 838RWC094518. The contact stated that while driving approximately 30 MPH and making a left turn, the front passenger’s side tire suddenly experienced a blowout. The cause of the failure was not determined. The tire was replaced at the local dealer. The contact later ... Read more
Incident date: Dec 29, 2022
My car is a 2014 jeep cherokee TRAILHAWK the I bought a few mint ago at a keep dealer and after I bought the car 1000 miles later the car broke down due to a problem with the transmission, I took it back to the dealer and they didn’t wanted to fix it at first … after arguing with them for a couple of hours they resided to fix it and only made me pay for the part … after they supposedly fix i... Read more
Incident date: Mar 1, 2023
Since New we noticed transmission malfunctioning, transmission would jerk on the upshifts and downshifting also, then it would take longer than normal to go into gears Im the original owner, I parked it for 11 years waiting for a recall letter, I heard the beatle had gotten a recall on this failure,, the Jetta had the same motor and transmission the triptronic, I should get one also it only has 8... Read more
Incident date: Mar 1, 2023
Electronic power steering intermittently fails, mostly on low speed turns. Local Honda dealership has had the car two weeks, can’t find any error codes upon investigation. Yet problem still happens.
Incident date: Mar 1, 2023
The Car Has the error code P0934 which the car goes into limp Mode when i was on the highway way making me almost crash.
Incident date: Apr 22, 2023
while driving on freeway my steering becomes stiff it sticks and I have to push hard to steer it back the car steering wheel feels like it's stiff and stuck while driving on freeway I commute to and from work each day and by the time I arrive to work or home my arms are killing me from keeping the steering in control it sticks and it's hard to move back to keep the car straight i feel like i do no... Read more
Incident date: Apr 21, 2023
I was T boned at an intersection by a red light runner. My car got hit on the driver side and front to back where the initial impact occurred by the left front wheel. None of the airbags deployed. My speed was probably around 30 miles and the other cars speed I don’t know. The other car was a 2021 Toyota suv. I don’t recall what model but all of the airbags deployed in the Toyota. I got throw... Read more
Crash
1 injured
Incident date: Apr 22, 2023
Power steering cuts out and stability track are not working