Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Jul 23, 2023
While driving engine cuts off intermittently, usually will restart. This is caused by the Crank position sensor. Once replaced, the issue was resolved. This vehicle was NOT covered by NHTSA recall 07U521000.
Incident date: Jul 23, 2023
Vehicle shifts into neutral when driving down the road and then dies. There is no rhyme or reason to it. Sometimes it does it everyday, sometimes it doesn't do it for 6 days. Seems to happen within 3 to 7 miles of driving the vehicle. Took to Jeep dealer to see if they could figure it out. Over a month later and $1000.00 Jeep dealer replaced the PCM Pin (?) and checked wiring. Picked u... Read more
Incident date: Jul 23, 2023
My truck started having a strong fuel smell by drivers door. 7/11/23 I took to the GM dealer to address strong fuel smell. The dealer at Patriot GMC said they would have to drop the tank and do smoke test to locate leak. They reported no leaks found that it looked like possible fuel on top of tank from over filling and spill. I explained I didn't overfill tank or spill any gas. Picked up truck aft... Read more
Incident date: Jul 1, 2023
car only has today 46,500 miles and passenger airbag sensor stopped working last year,started intermittenly working after 30,000 miles and now completely not working, repeated problem for all chevy Camaros having this problem with few miles on cars and barely any passengers sitting in seat to activate use.
Incident date: Jul 20, 2023
The smell of gas is overwhelming. It reeks of gas and there was a recall on the 2013 Ford Escape for this reason, yet this vehicle isn’t associated with the recall. No mechanic will look at it due to the strong emission of gas.
Incident date: Oct 12, 2018
Every 6 months, the rear cameras, cross traffic sensors and blind spot warning go out and completely stop functioning. I take it to the dealer tland they keep it for 1-2 weeks and eventually replace a fuse and send it home. This has happened four times. No one will actually correct the root cause ti the issue. It's going on its third week in the shop this time.
Incident date: Oct 12, 2018
Every 6 months, the rear cameras, cross traffic sensors and blind spot warning go out and completely stop functioning. I take it to the dealer tland they keep it for 1-2 weeks and eventually replace a fuse and send it home. This has happened four times. No one will actually correct the root cause ti the issue. It's going on its third week in the shop this time.
Incident date: Oct 12, 2018
Every 6 months, the rear cameras, cross traffic sensors and blind spot warning go out and completely stop functioning. I take it to the dealer tland they keep it for 1-2 weeks and eventually replace a fuse and send it home. This has happened four times. No one will actually correct the root cause ti the issue. It's going on its third week in the shop this time.
CHRYSLER
TOWN AND COUNTRY
(2013) - EXTERIOR LIGHTING
Jul 22, 2023
Incident date: Jul 22, 2023
The vehicle has a brake light over the hatch but no bottom brake lights. Replaced bulbs and fuses and brake light switch and still no brake lights. Took it to a shop and they don't know what's wrong. After getting gas I crunk car, put it in drive and car started going in reverse and front air wouldn't work either but back air did. It seems to be an electrical issue. Just got vehicle in June of 202... Read more
Incident date: Jul 22, 2023
BOTH rear speed sensors have gone bad. One under warranty, one outside. This disables safety speed systems and speed control.
Incident date: Jul 22, 2023
BOTH rear speed sensors have gone bad. One under warranty, one outside. This disables safety speed systems and speed control.
Incident date: Jul 18, 2023
I suspect a failure in the fuel tank / system seal, which is allowing gas fumes into the cabin. There is a strong smell of gasoline inside the cabin especially after a full tank refill. This issue was also a problem for my 2008 Mercedes Benz E350. It has not been inspected but since my E350 had a similar extended warranty repair, I assume this would be similar. The strong fumes and odor in th... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - UNKNOWN OR OTHER
Jul 21, 2023
Incident date: Jul 16, 2023
My boyfriends mom was up north driving and the latch on the driverside door stopped working. She's 60+ and still years later has to tie her door close and climb over the passenger seat to get in the car. I can get it closed if it's accidentally opened just like an inch but the door absolutely cannot to opened any further.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - FORWARD COLLISION AVOIDANCE: WARNINGS
Jul 21, 2023
Incident date: Jul 16, 2023
on 3 occasions may 2023, June 2023 and July 2023 the forward Collison camera activated. in May and June it showed the vehicle to near stop like radar cruise control in rush hour speed traffic. in July 2023 it sounded the alarm and came to a full stop in heavy traffic. it occurs on bright hot days going straight no turns no oncoming traffic no traffic around and no obstacles hold or dips. this c... Read more
Incident date: Jul 21, 2023
This whole vehicle has several recalls, looking at what the recalls stated, those are all safety issues that could occur at any moment. The engine has failed in said vehicle. The issues at hand have been confirmed by a registered mechanic. He was unable to locate any engine for this vehicle and it was taken to a dealership, in which they will not fix. Also, have been in touch with Stillantis, howe... Read more
Incident date: Jul 21, 2023
on a recent 800 mile road trip, there were no less than 7 incidents of the vehicle suddenly braking on its own while on cruise control with no vehicles in front of us. one incident occurred with a semi truck behind us that almost caused an accident. the car went from 80 mph to 45 mph before I had time to react and press the gas pedal.
Incident date: Jul 21, 2023
on a recent 800 mile road trip, there were no less than 7 incidents of the vehicle suddenly braking on its own while on cruise control with no vehicles in front of us. one incident occurred with a semi truck behind us that almost caused an accident. the car went from 80 mph to 45 mph before I had time to react and press the gas pedal.
Incident date: Jul 1, 2020
Backing out of my garage and my car suddenly stopped, I put it in Drive and it went forward, then put it back in Reverse and it seemed ok. Went to 1 store and could not back up the car would not move. Again, put it in Drive then Reverse and it did back up but did not sound good. I slowly drove home, called my mechanic drove it 4 blocks to him and he concluded that it certainly was the the transm... Read more
Incident date: Jul 5, 2023
Last month I was at one of our clients location, I arrived on-site and parked the vehicle on one of there designated parking spots. I proceeded inside and came back out approximately 1 H.R. later and got inside the car and proceed to turn the ignition on the vehicle and car refused to start. I immediately called AAA they attempted to jump start the vehicle and that failed. They then proceeded to c... Read more
Incident date: Apr 16, 2023
I'm unsure why this 2018 Forester wasn't one of the many manufactured that year recalled for an intermittent passenger seat air bag sensor malfunction since the focus of that recall remains the problem with this particular Forester: it has heated seats and displays an intermittent on/off passenger seat air bag light while a passenger is seated in that seat. The malfunction has been occurring for ... Read more
Incident date: Apr 16, 2023
I'm unsure why this 2018 Forester wasn't one of the many manufactured that year recalled for an intermittent passenger seat air bag sensor malfunction since the focus of that recall remains the problem with this particular Forester: it has heated seats and displays an intermittent on/off passenger seat air bag light while a passenger is seated in that seat. The malfunction has been occurring for ... Read more
Incident date: Apr 16, 2023
When at a red light the steering wheel froze and the stop/ start did not work. It stated to depress the brake hard but everything was frozen. It was raining and the wipers were on when this occurred. Finally started after putting it in park and restarting the car. Had many angry cars behind me. Very unsettling.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - VISIBILITY/WIPER
Jul 20, 2023
Incident date: Jul 20, 2023
Windshield broke for no reason. Crack not associated with any damage or weather incident.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - ELECTRICAL SYSTEM
Jul 20, 2023
Incident date: Jul 20, 2023
ABS warning has been going on and off for 2 years This is the same problem that the current class action lawsuits make reference to. I have had this problem for a long time and parts to repair it have not been available. Recently my wife ran into a bullard in a wet parking lot that she felt was a result of the antilock brake system. I only use the truck when it is absolutely necessary due to this... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - SERVICE BRAKES
Jul 20, 2023
Incident date: Jul 20, 2023
ABS warning has been going on and off for 2 years This is the same problem that the current class action lawsuits make reference to. I have had this problem for a long time and parts to repair it have not been available. Recently my wife ran into a bullard in a wet parking lot that she felt was a result of the antilock brake system. I only use the truck when it is absolutely necessary due to this... Read more
Incident date: Jul 17, 2023
I, and many other owners of Chevy Bolts are having our speed suddenly reduced without warning. The vehicle immediately drops to a max speed of 30 mph and gives an error message "Propulsion Power is Reduced". One common cause seems to be defective transmission fluid pumps, although other electrical and mechanical components also seem to cause this problem. One common error code seems to be P2797,... Read more
Incident date: Jul 19, 2023
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts ... Read more
Incident date: Jul 19, 2023
Steering sticks at top dead center. 2013 Hyundai Sonata Limited 2.4 L engine (63K original miles, still under warranty until end of 2023). Steering column coupler was recalled, then replaced under warranty in 2019. When driving at any speed, steering wheel "sticks" at top dead center. When you go to correct steering (as road path changes), you have to over-correct to get steering to respond. This ... Read more
Incident date: Jul 19, 2023
The contact owns a 2012 Mercedes-Benz C300. The contact stated that the vehicle was making a loud bang sound towards the rear of the vehicle while driving over bumps in the roadway. The contact took the vehicle to the dealer and was informed that the rear subframe and the rear brake line were severely rusted. The subframe was replaced under an extended warranty coverage; however, the brake line wa... Read more
Incident date: Jul 19, 2023
The car completely shut off in the middle of the road. It coasted to a nearby gas station and would not crank back up. There was NO oil in the vehicle, but no leaks and is up to date on oil changes and servicing. After putting oil in the engine, the car was able to crank and we attempted to drive it home. It stalled in the middle of the road and completely shut off and would not drive. It had to p... Read more
Incident date: Jun 29, 2023
In July 2022 vacuum pump failed and created a hard brake situation going 55 mph downhill. Vehicle removed from roadway safely, transported and vacuum pump replaced. In May of 2023 vacuum pump again failed driving at around 25mph, vacuum pump failed catastrophically and blew up inside cam cover. Taken to garage via flatbed and reported car needed a new engine or alternatively we could try a new cam... Read more
Incident date: Apr 10, 2023
Driver Side Low beam headlight turns off and on randomly whether the vehicle is off or on. I lose view of the road because lights turn off randomly and others cannot see me at night as well. I've tried taking my vehicle to the shop, but no one can trace down this problem. No warning was shown until recently.
Incident date: Apr 10, 2023
The frame is rotted and will not pass inspection truck has roughly 47800 miles undercoating for 8 years. This is a known problem due to a manufacturer issue of the frame. Vehicle should have been recalled by GM due to them knowing of this existing issue or owners should be compensates.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - UNKNOWN OR OTHER
Jul 18, 2023
Incident date: Jul 9, 2023
See related steering problem report. After Electronic Power Steering Assist went out on vehicle without warning of any kind to owner, dealer's service department diagnostics as best as I can determine did NOT indicate a problem with the parts that were replaced. The parts replaced were: 1. steering gear/rack and pinion/EPAS (which seems to go by various names), and, when installing this new, expen... Read more
Incident date: Jul 5, 2023
While attempting accelerate on the highway at 70 MPH the car entered "Engine power reduced" mode resulting in the car to slow down. This reduced speed resulted in a few near misses on the highway. The check engine light than began to flash for about 15 seconds before all the messages went away and normal driving conditions occurred. Taking it into the dealership they pulled from the computer th... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - LANE DEPARTURE: ASSIST
Jul 18, 2023
Incident date: May 12, 2023
My family and I were driving from San Diego to Arizona on Interstate 8. I was utilizing autopilot (adaptive cruise control with lane keeping assistance) and 4 different times the car slammed on the brakes from approximately 75 mph to 60 mph. We were driving on a bright, sunny, extremely hot day (116 degrees). Luckily there were no cars behind us or we could have been rear-ended. It's also notewort... Read more
Incident date: Jul 17, 2023
Severe throttle lag. Has almost caused three accidents. When pulling into traffic there is a 1-2 second delay in acceleration after pressing the throttle. Seems to be worse in hot weather.
Incident date: Jul 17, 2023
Vehicle suddenly looses power/shuts off at highway speed without warning. Vehicle starts and runs normally after incident. This incident has happened at speeds from 5 - 50 mph. Dealer was unable to retrieve any error codes. This stalling problem has occurred 7 times over the last 12 months.
CHRYSLER
TOWN AND COUNTRY
(2014) - SERVICE BRAKES
Jul 17, 2023
Incident date: May 1, 2020
Hello, I have been having issues with my 2018 Ram 2500. The Service Traction Control and ABS lights on the dash have been flashing on and off constantly. Along with no Cruise Control when this happens. This has been going on now for about 3500 miles. I am still driving the vehicle due to being my only work truck. I have been doing some research along with talking to the Ram Service Departments... Read more
Incident date: Jul 14, 2023
Transmission failed. Unable to purchase a replacement as there are no available transmissions for this year terrian.
CHRYSLER
TOWN AND COUNTRY
(2016) - ENGINE AND ENGINE COOLING
Jul 17, 2023
Incident date: Jul 17, 2023
The contact owns a 2013 Nissan Altima. The contact stated that the hood failed to open as needed. The vehicle was also leaking anti-freeze. The contact was unable to open the hood to check or add coolant. The check engine warning light was illuminated. The vehicle was taken to the local dealer however, the contact was as unaware of the repair performed on the vehicle. The contact related the failu... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - LATCHES/LOCKS/LINKAGES
Jul 17, 2023
Incident date: Jul 17, 2023
The contact owns a 2013 Nissan Altima. The contact stated that the hood failed to open as needed. The vehicle was also leaking anti-freeze. The contact was unable to open the hood to check or add coolant. The check engine warning light was illuminated. The vehicle was taken to the local dealer however, the contact was as unaware of the repair performed on the vehicle. The contact related the failu... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - ENGINE
Jul 17, 2023
Incident date: May 18, 2023
The contact owns a 2016 Kia Sorento. The contact stated while driving approximately 40-50 MPH, the vehicle stalled. The vehicle was not drivable. The contact towed the vehicle to the residence and then to an independent mechanic. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. The ... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - POWER TRAIN
Jul 16, 2023
Incident date: Jul 16, 2023
I am getting an error message to “Secure vehicle against rolling” when I place vehicle in park and turn it off.
Incident date: Jul 15, 2023
I opened my power lift gate to load groceries in the trunk. It opened without issue. As I loaded the groceries the lift gate came crashing down on my head. This happened in the festival foods parking lot around 5:05 pm today (7/16/23). Once I moved out from under it I saw the left arm was popped off. I popped it back in , there is a metal piece that was messed up. It came/ happened out of nowhere.... Read more
1 injured
Incident date: Jul 15, 2023
The vehicle has always had a bit of a breaking issue especially in cruise control. In may had an incident where it slammed on the brakes so bad that everything in the backseat flew up to the front. Again the driver did not break. I went in for it to be repaired which took several weeks and spent 5 hours at the dealership. Two days later the car completely shut down and I had to have it towed t... Read more
Incident date: Jul 15, 2023
The vehicle has always had a bit of a breaking issue especially in cruise control. In may had an incident where it slammed on the brakes so bad that everything in the backseat flew up to the front. Again the driver did not break. I went in for it to be repaired which took several weeks and spent 5 hours at the dealership. Two days later the car completely shut down and I had to have it towed t... Read more
Incident date: Jul 15, 2023
Blue smoke and hesitation as if motor will turn off. Blue smoke upon turning suv on.
Incident date: Jul 16, 2023
Recurring issue with my Jeep where seemingly every light on the dash, as well as the blind spot detectors, illuminates. The lights are accompanies by warning messages that indicate that electronic stability control and parking sense are unavailable. ABS lights, Traction Control, stability control, the brake light, and prompts to service 4WD are present. The impact varies based on whether or not ... Read more
Incident date: Jul 15, 2023
December of 2022 - Took car to shop due to engine overheat light and oil smell inside vehicle as well as other "codes coming up. Vehicle was repaired. May 2023 had to take car back to shop due to cranking and it immediately saying engine overheating, low coolant, and various other codes as well as brakes not properly functioning. Repair shop said it was low on coolant and added fluid, stated n... Read more
Crash
1 injured