Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

Clear

Showing 67,120 complaints for CHRYSLER

Incident date: Apr 22, 2023

The affected component is the backup camera and warning system. The malfunction happens in a loop around every 3 minutes. My safety and that of others is put at risk when the backup and rear collision warning fails to function and negates backward motion visibility to the driver by such failure. There are no warning lamps currently or any notification of any failure in the car. I have taken th... Read more

Incident date: May 9, 2023

While I was driving on the highway without any cars ahead of me, the emergency braking system engaged for a few seconds. Fortunately there was not a car behind me and I was able to continue driving. I have an upcoming appointment with a Honda dealer to examine the issue. There was no prior warning of a malfunction.

Incident date: May 8, 2023

Driving normal and then sudden down shift while driving on the freeway Had the software update and it’s still doing the same thing. Was told the lead frame needs replacement. Ford has so many issues with the parts they are back ordered and I am now moving past the extended 10 year / 150,000 mile warranty. I can’t drive and have no idea when or if parts will be available.

Incident date: May 1, 2023

Broken bolt that holds axle to wheel hub, leaking differential oil

Incident date: Apr 15, 2023

Brought car at 49k…notices Car started burning oil around 80k.. I went to dealership where I brought the car from and they did a oil consumption.. I was told I passed it around 88k… oil getting worse was told it was my oil pan…120k car started jerking and hesitating on interstate while I was going 70 mph tune up cylinder 3 coil.. changed it… no oil pan leak… 130k jerking and hesitating a... Read more

Incident date: Feb 1, 2022

Lights come on & off for airbags and or seat belts - randomly - unknown as to why - or if they are working - sometimes stay on - for 2 weeks - then go off and not on for quite awhile (weeks) brought up as to -why? with no resolution except may need repair? Does not seem to make sense - no accidents or even close to an accident ever occurring- local driving - car maintained.

Incident date: May 9, 2023

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distributi... Read more

Incident date: Apr 24, 2023

Automatic Emergency Braking\Forward Collision Warning. I've got this vehicle as a brand-new about 10 months ago. Since fall 2022 there were several wrong BRAKE notifications on IP cluster screen with beeping signal while the road was clear, empty with no no precipitation weather. Probably the hill-like road surface can be a reason. Today it is sunny. My lane was clean and empty. In the left U-tur... Read more

Incident date: May 16, 2021

According to the dealership, the axle seal tore and leaked transmission fluid. No lights, warnings or messages ever appeared in the days leading up to or following the incident. I noticed a mechanical whining sound about 24hrs prior to the incident (what the dealership later explained was transmission pump) however my car still drove normally otherwise. On my way to work, in a busy intersection wi... Read more

Incident date: Feb 6, 2015

2017 Jaguar fpace with 52k miles starting leaking coolant and is in the dealership for an expensive repair and suggested below parts needs replacement. Repair alone costs $4000 as it is of factory warranty. 1) waterpump 2) coolant pipes and hoses 3) belts Also opened a case with Jaguar but no response yet. Seen lot of Jaguar forums with coolant leaks which should have been taken care as part o... Read more

Incident date: Nov 8, 2022

The problem is in the Transmission. It is very stressful to know that I can't go faster than 35mph and specially super important that I have to stay under 5mpr or I might blow the motor I'm guessing

Incident date: May 1, 2023

The contact owns a 2015 Kia Soul. The contact stated that while driving, the vehicle failed to exceed 60 MPH. The check engine warning light was illuminated, and the vehicle went into LIMP Mode. The contact was able to continue driving. The vehicle was taken to the mechanic who diagnosed that there was no engine oil in the vehicle due to excessive oil consumption. The mechanic informed the contact... Read more

Incident date: May 1, 2023

Windshield cracked and split to the middle unexpectedly

Incident date: May 1, 2023

Electric fire drivers side rear inside, parked in driveway, hadn't been started for 24 hours, no inspection, not sure who to contact, disconnected battery and extinquised fire with water, major melting on inside and paint on outside, lucky we saw what was happening when we did close to fuel tank could have caused explosion

Fire

Incident date: Apr 6, 2023

The contact owns a 2014 Ford Escape. The contact stated while driving approximately 30 MPH, a message indicating that the coolant level was low was displayed. The check engine warning light was illuminated. The contact stated that she had been adding coolant to the vehicle weekly; however, the failure persisted. Additionally, the contact stated that the vehicle failed to start after several attemp... Read more

Incident date: Apr 6, 2023

2009 Honda CRV with 200,000+ miles. The brakes are spongy. Brought it to my mechanic because it is not in ideal driving condition. Checked brake pads and all that and couldn't figure it out. Upon investigation- the brake booster went bad. Replaced that at a ridiculous cost being that he had to take apart the steering column to get to the part. On my way home from picking it up, the brakes locked o... Read more

Incident date: May 8, 2023

The contact owns a 2013 Nissan Altima. The contact stated that the vehicle failed to start. The vehicle was towed to a local dealer, where it was diagnosed that an unknown component needed to be replaced. The vehicle was repaired and was also serviced under two unrelated recalls; however, the contact stated that while driving at an undisclosed speed, the vehicle was sputtering and jerking while de... Read more

Incident date: May 8, 2023

Transmission problems include lurching, acceleration issues, vehicle overheating. It has been very dangerous. In the middle of traffic the vehicle will lose power and start jerking.

Incident date: May 8, 2023

Hood latch Hood came off while driving.

Incident date: May 8, 2023

While backing up in my parking space, my car completly shut off. The steering was locked and the car would not start back up. I had to disconnect the battery to get it to restart

Incident date: Apr 3, 2023

I have been having problems with my vehicle since 2020 (when it was still under warranty). My engine is burning oil and there has always been carbon build up on the engine parts. I followed their recommendation and did the combustible engine clean and was never given a pass or fail result. Since 2021, I have replaced cylinder 4 spark plug 7 times. My warranty was up in December 2021 and now the pr... Read more

Incident date: Apr 14, 2023

Death wobble over speeds of 55mph when hitting a bump. Parts not available to be fixed. Waited over 4 months with no word from dealer. Called every month still say on back order. Occurs every time hitting a bump or uneven surface o er 55mph.

Incident date: May 6, 2023

The vehicle kept getting slower and slower was not able to use six gear had a hard time going up hills would lose its power engine light came on when I would get gas the car would not start afterwards went to a dealership on 5/6/20-23 and found out there were three codes that came up one was for a misfire detected on startup another was unable to bleed up fuel tank vacuum and a third was internal ... Read more

Incident date: Apr 25, 2023

I was pulling up to the Subway sandwich shop to pick up my lunch. I was approaching from their back ally (coming from Walgreens next door) so I could not have been going faster than a few miles per hour. As I approached the parking space the car started speeding up so I turned right to keep from going through the building and drove in circles to keep from hitting the buildings. I could not go onto... Read more

Crash 2 injured

Incident date: May 5, 2021

During a ride my speedometer/tachometer failed due to water intrusion. From what I have seen this is a very common issue. When this happened it caused me to loose my ABS, loss all other gauges. This was a huge saefty concern as I could not monitor anything and could have been potentially dangerous or deadly! This is a huge safety concern that I feel like harley is brushing under the rug! They need... Read more

Incident date: May 5, 2021

Incident date: May 4, 2023

Eye-sight system shutdown and the car, although it was drivable, ran rough. Since there is a huge reliance on the monitors as they are designed to "forward think" to aid the driver, this was a major disruption to the driving experience. Not knowing what the disabled components affected, was a huge cause for alarm. Upon seeing the check engine light come, my wife brought the car home and I hooked u... Read more

Incident date: May 4, 2023

In two separate incidents on 5/4/23 and 5/5/23, while DRIVING, the vehicle has stalled without warning. The engine completely shut off. Power steering and breaks stopped functioning properly making it VERY difficult to pullover and stop. Once pulled over, had to place the vehicle in park, completely turn off the electrical and restart the vehicle. No warning lamps or messages appeared before o... Read more

Incident date: Apr 16, 2023

Unknown

Incident date: Mar 24, 2023

Since purchasing the vehicle I had issues with jerking of the transmission in 4th or 5th gear around 30-35mph. It most commonly occurred on hills or with slower acceleration like traffic. It's a commonly reported issue with all these models using the ZF 9 speed transmission. I was traveling up a hill one day and an engine light came on and car refused to start. The transmission had seized and teet... Read more

Incident date: May 2, 2023

Driving down a private dirt road, at about 8mph the dash went red, alarms went off and almost instantly the car slammed on its own breaks. Nothing and nobody around. It scared me but i continued on. Not even 2 minutes later it did the exact same thing. Red dash, alarm, breaks. All before I could even register in my head what was happening. It was taken by rollback to the shop where we are being to... Read more

Incident date: May 2, 2023

T & C 2008 VAN UNINTENDED SUDDEN ACCELERATION happened 2x. Service dept. Of the dealer says no problem found but it happened again. Today I am at dealer service again.Hope they solve the problem, cause several incident like this occured aluready.04

Crash

Incident date: May 3, 2019

The Collision Mitigation Braking System is overly sensitive, aggressive, unpredictable and sometimes erratic causing extremely dangerous situations including almost causing traffic accidents due to unwarranted locking up of brakes sometimes on the freeway at very dangerous highway speeds. I've had about 5 scenarios where the system has terrified me by applying heavy stopping power in a dangerous ... Read more

Incident date: May 3, 2019

Every time I get gas, my Charger stalls at stops and while driving. Not good!!! I have had several close calls! I do not top off and I always use premium. Something has to be done this is not safe for anyone on the road.

Incident date: Aug 8, 2021

Hello, I have experienced 2 times the same issue with this new car model. I was driving on a interstate with 2 lanes, no cars in front of me and fortunately no cars behind, I was in autopilot mode and emergency brake system got engaged for no reasons apparently (Phantom braking) and I had to take over immediately. It was scary and I was lucky that no car was behind as it could have created definit... Read more

Incident date: Apr 25, 2023

While driving at any speed above 30mph the front end wobbles violently whenever the truck hits potholes or big bumps in the road!

Incident date: Mar 1, 2023

The contact owns a 2021 Audi Q5E. The contact stated that the vehicle was initially taken to the dealer due to an accident unrelated to a failure; however, the contact stated that while his vehicle was being serviced at the dealer, he was notified by the technician that the VIN was included in NHTSA Campaign Number: 22V742000 (Back Over Prevention) however, during the software update, the infotain... Read more

Incident date: Jun 26, 2019

For the last several years I’ve been complaining about my TPMS ALWAYS reflecting a “Low Tire Pressure “ response. Recently I went in for a oil change but indicated the my tire pressure light was on again. I take the Volvo to a shop I trust. Global AutoWorks in GrandHaven. They took care of my previous owned BMW without any issues. I put in Volvo S80’s recall site and found that there wa... Read more

Incident date: Apr 26, 2023

oil Pressure sending unit I tried to get it fixed at a local shop but they refused because it was too tough a job for their skill level, I was confused about s until I saw a video showing the sensor being under the manifold and between cylinders and someone had broken their timing cover while replacing. Driving with the faulty sensor could lead to not knowing if an oil pump has failed causing eng... Read more

Incident date: Apr 26, 2023

The contact owns a 2021 Chevrolet Silverado 4500HD. The contact received notification of Manufacturer Recall Number: N222375270 (Service Brakes, Hydraulic), NHTSA Campaign Number: (TBD) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The ... Read more

Incident date: Apr 26, 2023

With Chrysler, recalls are never ending. Last year there was battery recall (Z11) that took 10 months to fix. Just after I got that fixed in Dec-2022, in Feb-2023, we have a new recall, where the vehicle is pretty much rendered useless as it can stop anytime on freeway. My friend who has the car had the vehicle suddenly lose traction and stop in freeway (this happened last week). Fortunately noth... Read more

Incident date: Mar 17, 2023

The contact owns a 2023 Toyota Corolla Cross. The contact stated while driving downhill at a slow speed in rainy weather with the windshield wipers intermittently activated, the vehicle stalled. The contact stated that the “Engine Stopped Press Brake Firmly to Restart” message was displayed. The contact stated that she depressed the brake pedal firmly and pressed the START/STOP button however,... Read more

Incident date: Apr 1, 2023

I brought my vehicle into an authorized dealer when my check engine light came on, having just been made aware of the recall notice when I took it in for an oil change earlier that day. He said the recall came about when cars of my make/model/year started catching fire out of nowhere due to engine issues. Given that my car is still under the mileage warranty, at 95k miles, the person at the deal... Read more

Incident date: Apr 1, 2023

Incident date: Apr 19, 2023

PowerTrain Malfunction Failed, notification on my vehicle appeared on 4/28/23, although I had been notifying dealer for 3 months prior the safety issue I was experiencing, and nearly got killed on a major interstate, on 4/26/23 my truck stalled as foot pedal would not work. Major safety of semi-trucks and other vehicles on main I30 Interstate were trying to avoid hitting me due to my vehicle abrup... Read more

Incident date: Feb 17, 2023

First issue was a major evap leak that took several attempts and months for them to repair resulting in having to drive around with a check engine light. Reason this is concerning is that when the check engine light is on the advanced safety systems are disabled. They had to replace the gas tank fuel filler neck because it was not closing properly. I was told by Honda corporate that "this is not p... Read more

Incident date: May 2, 2022

The contact owns a 2017 Chevrolet Bolt EV. The contact received notifications of NHTSA Campaign Numbers: 21V560000 (Electrical System) and 22V930000 (Structure, Seat Belts) and would like to be removed from the recall distribution list as he no longer owns the vehicle. The local dealer and manufacturer were contacted.

Incident date: May 2, 2022

Both rear view mirrors in my Equinox change position everytime i get into the car. It doesnt matter how many times you do the preset, it will have one mirror looking at the sky and the other the ground. GM calls it a non problem but I have almost got into several collisions because I didnt realize my mirrors were messed up.

Previous 1 2 3 4 5 ... 91 92 93 ... 1342 1343 Next

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog