Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - STEERING
Jul 31, 2023
Incident date: Jul 27, 2023
Power steering yellow light on
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - ENGINE
Jul 31, 2023
Incident date: Jul 27, 2023
This is an OIL CONSUMPTION & ENGINE FAILRE Car was being serviced by Hyundai for oil consumption test, and failed, 1 quart of oil consumed every 400 miles. On 7/23/23, engine failed on PA turnpike while travelling 70 MPH, and almost caused an accident. At 65k miles Hyundai agreed to to conduct oil consumption test, and submit for engine replacement, First part of oil consumption test failed, and... Read more
Incident date: Jun 15, 2023
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the "Liftgate Cannot Be Opened While Vehicle Is In Motion" message was displayed. Additionally, there was a burning odor detected after pressing the Auto Start/Stop button to start up the vehicle, with smoke coming from underneath the hood. The power liftgate was intermittently inoperable an... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - FORWARD COLLISION AVOIDANCE: WARNINGS
Jul 30, 2023
Incident date: Jul 30, 2023
While sitting in the longest traffic jam I ever experienced on a hot summer day and not moving, suddenly all lights and driver assistant lights came on the dashboard and the parking brake engaged. I was able to release the parking brake and drive with all the lights lit on the dashboard. My vehicle had only 88K miles. A Honda dealership ran a diagnostics and reported a code po172 engine fuel trim ... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Jul 30, 2023
Incident date: Jul 29, 2023
Driving 20 mph at night on a road that was recently torn up for road resurfacing. Manhole covers were raised but not contacting the underside of the car. I was attempting to drive so that I did not have to run over the manhole covers and the automatic braking system beeped twice, flashed an advisory on the dash, and engaged full anti-skid brakes to bring the car to a complete stop. Thankfully, the... Read more
Incident date: Jul 30, 2023
Paint on the car is delaminating and chipping off and the vehicle is becoming compromised due to the paint coming off the car. This has been confirmed by my dealership where I take the vehicle for service. Kia dealership has inspected the vehicle No, there are not warning lamps to tell me the paint is coming off the vehicle.
Incident date: Jul 19, 2023
Purchased in Aug 2022 brand new I express concern very early on that the back door would reopen after starting the car I express concern about shifting/breaking being automatic/ice light coming on when you hit bumps coming in parking lots and the doors not unlocking. All were evaluated and basically all for nothing “ could not be duplicated” I called, left voicemails, emailed the dealership w... Read more
Incident date: Jul 19, 2023
Purchased in Aug 2022 brand new I express concern very early on that the back door would reopen after starting the car I express concern about shifting/breaking being automatic/ice light coming on when you hit bumps coming in parking lots and the doors not unlocking. All were evaluated and basically all for nothing “ could not be duplicated” I called, left voicemails, emailed the dealership w... Read more
Incident date: Jul 19, 2023
The vehicle has just completely died on me at least twice while driving it, the power steering keeps cutting out, and the headlights will dim significantly upon pressing the brake pedal or using turn signals. This has been going on intermittently for months. Upon an internet search, this does not appear to be an uncommon issue.
CHRYSLER
TOWN AND COUNTRY
(2015) - ENGINE
Jul 28, 2023
Incident date: Jul 22, 2023
Vehicle won’t start so I called my roadside/towing assistant number got someone out to do battery jump service because I been through this before twice come to find out that wasn’t the issue might needed more gas still wasn’t the issue so I got the vehicle towed to a shop it came back I needed the dealership to reprogram the vehicle they couldn’t because it wasn’t drivable so I got it to... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - LANE DEPARTURE: BLIND SPOT DETECTION
Jul 28, 2023
Incident date: Jul 22, 2023
This car has detailed complaints online for the absence of a rear wiper causing zero visibility during afternoon rain and thunderstorms. In the event of a white out situation, the driver assistance systems fail to work due to hazardous conditions. You also cannot see out of the rear window or side mirrors because of a design defect. The car has been reported to Jenkins Hyundai of Ocala, where t... Read more
Incident date: May 25, 2023
The truck randomly got a check engine light. I had to drive over 150 miles home and the whole time the dash said DEF empty and a countdown to reduced power. DEF was filled prior to trip. Took to dealer and was told the DEF tank needed to be replaced due to bad sensor or module. No parts available for repair so I am without a truck until GM decides to produce parts. The consumer stated that the v... Read more
Incident date: Apr 30, 2023
The contact owns a 2017 Toyota Camry. The contact stated that the infotainment system was stuck in reboot mode. Additionally, the contact stated that the rearview camera failed to turn on intermittently and the rearview camera image was intermittently blurry. There was no warning light illuminated. An unknown dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manuf... Read more
Incident date: Apr 30, 2023
The contact owns a 2017 Toyota Camry. The contact stated that the infotainment system was stuck in reboot mode. Additionally, the contact stated that the rearview camera failed to turn on intermittently and the rearview camera image was intermittently blurry. There was no warning light illuminated. An unknown dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manuf... Read more
Incident date: Apr 30, 2023
Check engine light came on, had it read and it showed cylinder 3 misfire. Did the basic spark and coil change then took it in to recheck which showed the same code. Next while driving with kids in the car, a High Heat warning light came on, pulled over and antifreeze was dripping, added antifreeze and drove 2 miles to Ford Performance on 7?24/2023 where they tell me that coolant leaked into the cy... Read more
Incident date: Jul 27, 2023
My driver side Headrest suddenly deployed while sitting at a red light. It struck me in the back of my head, this caused me to lurch forward and almost being hit by oncoming traffic. Dodge denied me replacement saying it was out of any warranty. They did not even look at it and told me it would cost me $850 to replace. No warning lights or signs that this was going to happen before it deployed. I ... Read more
1 injured
Incident date: Jul 27, 2023
My driver side Headrest suddenly deployed while sitting at a red light. It struck me in the back of my head, this caused me to lurch forward and almost being hit by oncoming traffic. Dodge denied me replacement saying it was out of any warranty. They did not even look at it and told me it would cost me $850 to replace. No warning lights or signs that this was going to happen before it deployed. I ... Read more
1 injured
Incident date: Jul 27, 2023
THE VEHICLKE HESITATES MOVING FORWARD FROM A STOP OR STANDSTILL. THE SAFEY CONCERIN IS THAT THE HESITATION OCCURS WHEN ENTERING TRAFFIC FROM A STOP AND MIGHT CAUSE A COLLISION DUR TO THE DELAY IN MOVING FORWARD. THIS HAS OCCURED ON MANY OCASSIONS. NO WARNING LIGHTS. THE VEHICLE WS INSPECTED BY HONDA AND THE TRANSMISSION WAS REPLACED, HOWEVER, THE ISSUE WAS NOT RESOLVED WITH THE NEW TRANSMISSION.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - POWER TRAIN
Jul 27, 2023
Incident date: Sep 7, 2022
Awd module failed Problem confirmed by dealer Ford previously had a recall for this exact problem. That recall should not have expired as the problem is still ongoing.
CHRYSLER
TOWN AND COUNTRY
(2010) - VISIBILITY
Jul 27, 2023
Incident date: Jan 2, 2023
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that moisture was leaking into the vehicle from the rear passenger’s side window. The vehicle was initially taken to a dealer where the window was resealed; however, the failure persisted. The vehicle was taken back to the dealer where it was discovered that there was crack in the rear passenger side window frame. The window fr... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - STRUCTURE
Jul 27, 2023
Incident date: Jan 2, 2023
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that moisture was leaking into the vehicle from the rear passenger’s side window. The vehicle was initially taken to a dealer where the window was resealed; however, the failure persisted. The vehicle was taken back to the dealer where it was discovered that there was crack in the rear passenger side window frame. The window fr... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - FORWARD COLLISION AVOIDANCE: WARNINGS
Jul 27, 2023
Incident date: Jan 2, 2023
My airbag light recently came on after driving through some standing water and I have tried filing through my insurance company and they have stated that due to the fact that water wasnt submerged inside my car, it was due to the age of my vehicle (which is only 5 years old). I am concerned about this obviously as it is my driver side airbag. They are trying to tell me in insurance that it is a Ni... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - FUEL/PROPULSION SYSTEM
Jul 27, 2023
Incident date: Jan 1, 2023
Accelerating from a stop, turning hard right, engine shut off without warning. Vehicle steering seemed unaffected, emergency brake engaged without warning, dash read “apply brake and push start button”- the standard start up message upon entering when parked and engine off. No other indicator lights. Vehicle restarted by applying break and pushing start button. Vehicle lurched mildly when star... Read more
Incident date: Jul 23, 2023
This is my second report and no one helped me. I have a safety issue and I am driving an unsafe car Hyundia refuses to help me.
Incident date: Jul 23, 2023
The contact is employed at the Helen Devos Children’s Hospital and discovered a family being discharged had obtained a counterfeit car seat from their Amazon baby registry. The contact indicated that no identifying information was present on the car seat such as the brand name and model number. No further information was available.
Incident date: Jul 23, 2023
The contact owns a 2012 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle hesitated. The check engine warning light illuminated. The vehicle was taken to Advance Auto to be diagnosed and the mechanic retrieved unknown codes. The dealer was notified of the failure and an appointment was scheduled. The vehicle was not repaired. Additionally, the contact stated that th... Read more
Incident date: Jul 27, 2023
2 car door latches unresponsive and wont lock. Known issue with ford this VIN isnt covered by recall but same issue
Incident date: Jul 21, 2023
The drivers door will not open. It is stuck shut. Turning the key in the lock does not work. Broke outer handle trying to open door to assist elderly party out of drivers seat. Power lock fuse is fine. Took door panel off partly to expose cable, cannot push or pull cable to force open. Safety issue because owner is elderly. Cannot reasonably crawl in and out through passenger side. Emergency perso... Read more
Incident date: Jul 26, 2023
I have a 2010 Hyundai Elantra. On Saturday, July 22, 2023, after the car was put into park in my fathers driveway and the emergency brake put on, the front driver and passenger bags deployed. The force of it's deployment cracked the windshield in several places on the passenger side. There were no warning lights or indications that this would occur. The car was in park. The seatbelts are in a ... Read more
Incident date: Jul 26, 2023
On June 15th I took my car to AllStar Ford in Palestine Texas because my check engine came on flashing and I started my car it was running rough and having trouble accelerating. I was called later that day and told I needed 1 new spark plug. I told them to replace all of them and they also did a tune-up. I picked my car up on June 21st and it seemed to be fine. The next morning my check engine lig... Read more
Incident date: Jul 26, 2023
On June 15th I took my car to AllStar Ford in Palestine Texas because my check engine came on flashing and I started my car it was running rough and having trouble accelerating. I was called later that day and told I needed 1 new spark plug. I told them to replace all of them and they also did a tune-up. I picked my car up on June 21st and it seemed to be fine. The next morning my check engine lig... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - POWER TRAIN
Jul 26, 2023
Incident date: Jun 1, 2022
Need to recall as it is Common Knowledge among the BMW technicians that these vehicles are plagued with hazard of Parking / Emergency Break line clip breaking and for the line contacting the rotating drive shaft. The holding clip Mfg Part # 34406854898 breaks regularly ! the plastic parking brake retaining clip (BMW part # 34 40 6 854 898) deforms due to age/heat. The cable guide does not hold t... Read more
Incident date: May 9, 2023
Rear window made a loud pop and shattered while driving down the road. Nothing impacted it and it basically just exploded.
Incident date: May 9, 2023
There is a small front body part known as the "moustaches" next to the headlights on either side of the vehicle. We have had this vehicle for less than 2 years and both the driver's side and passenger side "moustaches" have come loose on this truck and flown off while driving at highway speeds. Prior to flying off they get caught up on the tires and could cause a catastrophic blow-out of the ste... Read more
Incident date: Jun 26, 2023
The master cylinder has gone out 3 times within 6mo of repair and warranty repair. Yes, it was confirmed and repaired by Goodyear Auto Service Center both previous times. I have the receipt to the warranty repair. The third time just happened last night. The vehicle has a current state inspection sticker. No warning light or symptoms at all. When driving without warning the brakes go to the floo... Read more
Incident date: Jun 26, 2023
rear window shattered after use of Defrost. Smell of burning wires/plastic immediately before. looks like a burn spot at window base, last photo with white smudge
Incident date: Jul 25, 2023
The contact owns a 2013 Kia Optima. The contact stated while parking the vehicle and attempting to turn off the vehicle, the message “Shift to Park” was displayed. The contact restarted the vehicle, shifted the vehicle into drive and then shifted back to park and the contact was able to shut off the vehicle. The vehicle was not diagnosed. On another occasion, the contact stated while pulling o... Read more
Incident date: Jul 23, 2023
HCU module failed. ABS module failed.
Incident date: Jul 12, 2023
Doors come equipped with touch active door lock. Where you press on the door and it locks and if you put hand on the handle it will unlock. First the passenger door stopped working. It doesn’t lock the car. Now the driver seat stopped working. You have to lock doors manually and some times it won’t unlock the door for you after car is locked.
Incident date: Jul 3, 2023
While cruising (not accelerating) or accelerating very slowly, the transmission goes into a shutter. I do believe this would be caused by the torque converter. Could be faulty. Seems to be a very common trend.
Incident date: Jul 24, 2023
The van started shaking on a trip. Codes P0172 and P0175 have been on for nearly 2 months. Many parts have been replaced. Spark plugs, o2 sensor, fuel injectors, ignition coils, and battery. The mechanic replaced gaskets and fuel pump. Codes won't go away. The van randomly takes multiple time to start. It shudders and has acceleration issues when the fuel I low.
CHRYSLER
TOWN AND COUNTRY
(2014) - UNKNOWN OR OTHER
Jul 24, 2023
Incident date: Jul 2, 2023
... Read more
Incident date: Apr 8, 2023
Bolt connecting lower control arm to the sub frame fell out as it wasn’t torqued/fastened properly during manufacturing. This caused suspension to rattle and cause wheel alignment warnings to go off.
CHRYSLER
PT CRUISER
(2003) - TIRES:TREAD/BELT
Jul 24, 2023
Incident date: Jul 24, 2023
the Kumho 205/65 R16 treads are losing chucks of rubber on 3 tires with just under 17000 miles as of this date 7/24/23 and under 6 years old. ( their warranty states 60K or 6 yrs) Kumho will not warrant the tires in any way shape or form. Have tried to get some help from them since Jan of this year (2023) with no results. Also the service dept at the dealership tried to get me help but was not s... Read more
Incident date: Jun 18, 2023
I’d first like to say whoever designed this water pump seriously needs a new job. I brought my car into the shop a year ago for an AC replacement, where it was brought to my attention that there was a small water pump leak. I couldn’t afford to have it fixed and was told to keep coolant in it until I can have it fixed. I was quoted $3000 to fix it, WHILE at an event at a local ford dealership ... Read more
Incident date: Jun 18, 2023
Unknown, my car since ive got it has steadily ran way too hot for my comfort zone it does not redline. But it runs sometimes past 223-225 and i feel like i have to pull over and that is not safe. I have had it checked out NUNEROUS times and have been told nothing is wrong but genuinely that does not add up to me.
Incident date: Jun 18, 2023
Unknown, my car since ive got it has steadily ran way too hot for my comfort zone it does not redline. But it runs sometimes past 223-225 and i feel like i have to pull over and that is not safe. I have had it checked out NUNEROUS times and have been told nothing is wrong but genuinely that does not add up to me.
Incident date: Jul 24, 2021
The contact owns a 2017 Buick Encore. The contact stated while driving 45-50 MPH, the vehicle started overheating and the high engine temperature warning light illuminated. The contact was able to pull over and waited for the vehicle to cool down. Once the vehicle cooled down, the contact was able to operate the vehicle normally. The vehicle was taken to the dealer and the contact was informed tha... Read more
Incident date: Jul 24, 2021
2 cracked windshields that spidered out after a small pebble.
Incident date: Jul 24, 2021
Owner states his 2015 Hyundai Santa Fe developed an engine noise, and the check engine light came on. The vehicle was stopped and restarted after 30 minutes, but the engine noise continued. The dealer replaced the engine; however, the owner is seeking rental reimbursement. Also, the vehicle was crashed in the dealer's possession and determined a total loss.