Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
Incident date: May 16, 2023
My service stability and service power steering g drive with care warning lights came on.. I DO NOT have any power steering.. I am lucky I was NOT driving on the road when power steering failed. A SERVICE BULLERIN 19NA182 has be given to this very unsafe issue.
Incident date: May 16, 2023
At interstate highway speed and without warning, front panel of panoramic sunroof (Vista Roof) shattered, throwing shards of glass upward, rearward, and down into the sunshade. The closed cloth constructed sunshade was the only thing that prevented a barrage of glass fragments from injuring passengers in our vehicle, as the pieces remaining on the top of the sunshade were numerous. There was no wa... Read more
Incident date: May 18, 2023
Weather seal on moon roof fails, allowing wind and water to enter the passenger compartment and on electrical components. Apparently this is a common issue that is only warrantied under the initial 3/36 warranty. The seal is not available separately from the glass, and the glass is “not covered” by fords ESP warranty. The glass is also not available to purchase, and the dealer service departm... Read more
Incident date: May 17, 2023
Front subframe rusted out due to salt corrosion and as Kentucky is not listed as a Salt belt state the recall notice went unsent and the consumer was not advised nor were service locations.
Incident date: May 17, 2023
Front subframe rusted out due to salt corrosion and as Kentucky is not listed as a Salt belt state the recall notice went unsent and the consumer was not advised nor were service locations.
Incident date: May 1, 2023
The contact owns a 2017 Kia Sorento. The contact stated that after a routine oil change was performed, a month later the oil warning light illuminated. Upon inspection, the dipstick displayed that a quart of oil was needed. The contact stated that after adding oil, the oil light turned off. The vehicle was then taken to an independent mechanic where it was inspected, and the mechanic informed the ... Read more
Incident date: May 1, 2023
My Kia I purchased had 39,000 miles and it has a steering problem which I wasn’t 100% aware of. Today it is at Kia where they stated they’re gonna have to replace the steering column did not give me a price but this is a safety issue, and I want to recall done on this issue For the steering column. How can you help me?
Incident date: May 1, 2021
The contact owns a 2017 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not expe... Read more
Incident date: May 16, 2023
purchased 2020 Ford F-150 XL. Ford, New condition, Ford held the truck back for a wiper arm recall. The repairs were made and we drove it home noticing the wipers were not parking down off the line of sight. After removing the arm to proceed to adjust to the spline I found keyways had been installed so these arms are fixed, ( Nonadjustable). This fix is not acceptable. these arms are in the way. T... Read more
Incident date: May 16, 2023
The cam shaft adjuster failed, causing a loss of power in the engine. Vehicle could not maintain speed on hills or merge onto interstates in this condition.
Incident date: May 16, 2023
New battery, plugs and wires, new alternator. It will run for 5 seconds after jumping, then lights pop on and it dies. When jumping the negative also throws a spark while trying to start.
Incident date: May 17, 2023
From the carfax report But I signed when I bought this vehicle Said that the transmission was fixed, It's sleeping and making a loud clinking noise !!! The Ford Explorer has been in the shop for almost a whole year for the same issue That was said on the car factory port was supposed to be fixed Well before I bought it from this car lot.. I would like to know who's the liar carfax are this deal... Read more
Incident date: May 11, 2023
Put the car in park and turn off and I get a Shift To Park message although the car is already in park. After researching, this appears to be a very common problem on these vehicles. Why is there not a recall to have this fixed? Although my car only has 28,000 miles, it is outside of the 3 year warranty. I transport children every day and it's frustrating when I can't get out of my car until I... Read more
Incident date: May 11, 2023
I have had my Jeep for 13 months and suddenly the digital cluster display on the dashboard and the Uconnect tablet are so dim that during the day they are unable to be seen. I am unable to see my fuel gauge, or any vehicle warning icons that may appear. This is a HUGE safety issue. I am also unable to use the onboard navigation with the Uconnect tablet which is one of the things that I love about... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) — ELECTRICAL SYSTEM
May 17, 2023
Incident date: May 16, 2023
The camera system should have been apart of the recall. None of the electronics work in the console area. The backup camera goes black often and stops working.
CHRYSLER
TOWN AND COUNTRY
(2013) — POWER TRAIN
May 17, 2023
Incident date: May 16, 2023
The contact’s niece owns a 2013 Nissan Pathfinder. The contact stated that while his niece was driving at various speeds, the transmission hesitated, and the vehicle stalled. No warning lights were illuminated. The vehicle became inoperable and was towed to the residence. The vehicle was then towed to a local dealer, where it was diagnosed that the continuously variable transmission (CVT) needed... Read more
Incident date: May 12, 2023
I purchased this van used in 2023, but this problem has been on going for years thebowner said.The van sliding door get stuck in open position on right side. There is a buzzing noise coming from lock mechanism in left sliding door when you open ANY door or press the unlock button. There is no recalls for this but it is a known problem. Issues with faulty 2013 chrysler town and country mini van are... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) — SERVICE BRAKES, HYDRAULIC
May 16, 2023
Incident date: Feb 4, 2023
The contact owns a 2015 Kia Sorento. The contact stated while driving at an undisclosed speed, the vehicle lost motive power and stalled. The vehicle failed to restart after several attempts. The contact stated that several unknown warning lights were illuminated. The VIN was included in NHTSA Campaign Number: 21V331000 (Service Brakes, Hydraulic). The vehicle was towed to a local dealer, where it... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) — TIRES
May 16, 2023
Incident date: Dec 24, 2022
The contact owns a 2020 Jeep Cherokee equipped with Continental Tires, Tire Line: Conti Pro Contact TX, Tire Size: 245/40/ZR19, DOT Number: A3E4WBJC0723. The contact stated that while driving 70 MPH, the vehicle experienced a flat tire. Upon inspection, the contact discovered that the front passenger’s side tire had a blowout. The contact stated that with the assistance of a fellow motorist, the... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) — EXTERIOR LIGHTING
May 16, 2023
Incident date: Dec 24, 2022
The contact owns a 2020 Ford F-350. The contact stated that her son became aware that the white bulbs in the third brake light had two burned holes and cracks inside. The vehicle had not yet been taken to an independent mechanic or local dealer to be diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approxi... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) — VEHICLE SPEED CONTROL
May 16, 2023
Incident date: Dec 24, 2022
The van has a problem accelerating and also seems to stall while driving on the expressway before jumping quickly into acceleration there was a bad storm in Buffalo that I believe contributed to the problems of the Chrysler van
Incident date: May 15, 2023
While crossing the rump and side walk to garage the car, as usual slowly proceed to enter the Garage but immediately the car went into extremely fast speed by itself and hit the side of the Garage, damaged the Garage wall, The garage opener, the cabinet, then hit the water softener and our other car in the front. It also smashed the bike against the wall , damaged the side wall cause a bulge to o... Read more
Crash
2 injured
Incident date: May 15, 2023
While crossing the rump and side walk to garage the car, as usual slowly proceed to enter the Garage but immediately the car went into extremely fast speed by itself and hit the side of the Garage, damaged the Garage wall, The garage opener, the cabinet, then hit the water softener and our other car in the front. It also smashed the bike against the wall , damaged the side wall cause a bulge to o... Read more
Crash
2 injured
Incident date: May 15, 2023
Everyday over the last two weeks, the minivan will just completely shut off while driving down the highway. I have to try to pull over and restart the minivan. This is particularly dangerous here in the southern California area.
Incident date: Mar 1, 2023
The contact owns a 2016 Ford Fusion. The contact stated that upon opening the front driver’s side door, the latch failed to latch securely. The door ajar warning light illuminated with an alert sound indicating that the door was still open. The vehicle was taken to the dealer where it was diagnosed that the latch assembly needed to be replaced. The vehicle was repaired; however, the contact stat... Read more
CHRYSLER
PACIFICA
(2017) — ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:SENSOR
May 15, 2023
Incident date: May 13, 2023
Proximity door unlock system rarely works goes in and out even with key fob in pocket and within Proximity. I've reported the problem to buick/Chevrolet many times, changed fob batteries and etc with no fix
CHRYSLER
TOWN AND COUNTRY
(2013) — ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER
May 15, 2023
Incident date: May 15, 2023
Proximity door unlock system rarely works goes in and out even with key fob in pocket and within Proximity. I've reported the problem to buick/Chevrolet many times, changed fob batteries and etc with no fix
Incident date: May 15, 2023
The contact owns a 2019 Honda Fit. The contact stated that on several occasions while driving at various speeds, the brake pedal was depressed; however, the vehicle failed to slow as needed. The check engine and power steering assist warning lights were illuminated. On other occasions, while driving at approximately 35 MPH, the vehicle veered into another lane. The contact pulled over to the side ... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) — AIR BAGS
May 15, 2023
Incident date: May 1, 2022
Takata recall. The contact owns a 2016 Chevrolet Traverse. The contact received notification of the NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. Additionally, the contact stated that the service air bag warning light intermittently illuminated. The dealer was notified of the failure and the contact was informed that parts were not yet... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) — VISIBILITY
May 15, 2023
Incident date: May 1, 2022
The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V163000 (Visibility) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) — ELECTRICAL SYSTEM
May 15, 2023
Incident date: May 1, 2022
At random times, the ignition will shut down while driving, causing the power steering and power brakes to lose function. The only way to correct this is to shift gear into neutral and restart the engine. This has occurred while driving in town and on the highway without any warning or warning lights on the dashboard. This could result in a crash and harm to passengers due to not having control... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) — TIRES
May 15, 2023
Incident date: May 7, 2023
The Bridgestone T30 EVO 180/55/17 simply blew out. NO notice. The tire has approximately 2500 miles on it. It was properly inflated at 42 PSI as per Yamaha. I was going 55 miles per hour in a 55 mph zone. I walked the road where the tire failed and there was NOTHING in the road that I had run over. I have contacted Bridgestone and am awaiting their packet to come in the mail so I can mail th... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) — TIRES
May 15, 2023
Incident date: May 7, 2023
The Bridgestone T30 EVO 180/55/17 simply blew out. NO notice. The tire has approximately 2500 miles on it. It was properly inflated at 42 PSI as per Yamaha. I was going 55 miles per hour in a 55 mph zone. I walked the road where the tire failed and there was NOTHING in the road that I had run over. I have contacted Bridgestone and am awaiting their packet to come in the mail so I can mail th... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
May 15, 2023
Incident date: May 13, 2023
The contact owns a 2018 Honda CR-V. The contact stated while driving 35-40 MPH, the brake malfunction message was displayed, and the vehicle experienced phantom braking. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.
Incident date: May 8, 2023
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not e... Read more
Incident date: May 8, 2023
The contact owns a 2004 BMW 745LI. The contact stated that while driving at an undisclosed speed, the passenger's side air bag warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed that the failure was related to NHTSA Campaign Number: 04V379000 (Seats) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made awar... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — SEAT BELTS
May 15, 2023
Incident date: Oct 27, 2021
I received notification of the 2 seat belt recalls on my 2018 Honda CRV. I promptly made an appointment with my local dealership, Honda of Clear Lake in League City, Texas to take for repair. I made arrangements to work from home for the day since I would not have my vehicle for my lengthy commute to work and made arrangements for my neighbor to follow me to the dealership and bring me home so I... Read more
Incident date: May 13, 2023
Sunday, May 14, 2023 - 2:30pm Car reports "Brake Failure - Stop Safely" Driver does so, and-- -Parking Brake Sets -Car will not come out of Park -Engine can not be turned off -Rear lift gate cannot be opened by any means First attempt at a tow fails – parking brake locked [XXX] arrives at site at about 6:45 pm. I observe the following: -Car is running, engine cannot be turned off. -... Read more
Incident date: Feb 11, 2023
Car jerks and shakes/ will suddenly stop in the middle of traffic. This is especially dangerous if you are making a left or right and the car suddenly stops, which has happened
Incident date: May 13, 2023
Amongst SEVERAL problems with this vehicle, it often slips out of gear while driving. Which has caused me to have to stop in the middle of the lane. It has had multiple mega fuses go out. It will often say “power steering fault” and then the message will go away. I am genuinely scared to drive this vehicle because I never know when the power system is going to go out. I have always stayed up ... Read more
Incident date: May 13, 2023
Amongst SEVERAL problems with this vehicle, it often slips out of gear while driving. Which has caused me to have to stop in the middle of the lane. It has had multiple mega fuses go out. It will often say “power steering fault” and then the message will go away. I am genuinely scared to drive this vehicle because I never know when the power system is going to go out. I have always stayed up ... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — AIR BAGS
May 13, 2023
Incident date: May 12, 2023
A couple of years ago my passenger head restraint deployed while parked and would not reset. I was charged $652.00 to re place. Chrysler later reimbursed me for this expense and extended my warranty for this for one year. Two days ago the driver side activated while the car was parked. That means the warrant extension had passed. Did some research and this is a common problem caused by the we... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — SEATS
May 13, 2023
Incident date: May 12, 2023
A couple of years ago my passenger head restraint deployed while parked and would not reset. I was charged $652.00 to re place. Chrysler later reimbursed me for this expense and extended my warranty for this for one year. Two days ago the driver side activated while the car was parked. That means the warrant extension had passed. Did some research and this is a common problem caused by the we... Read more
Incident date: May 11, 2023
Took vehicle in to get checked. Had a hose replaced due to antifreeze leak. After picking vehicle up. Interior lights doesn’t work, signal lights doesn’t work, and or emergency brakes doesn’t work. My car was perfectly fine since I’ve had it. Never experienced this issue before.
Incident date: May 3, 2023
Vehicle is undriveable due to the steering system locking up as so many others have reported. Started as just being stiff during turns and is not completely locked, and the dealer claims they cannot get parts to repair and there is no recall.
Incident date: May 3, 2023
The contact owns a 2008 BMW 328I. The contact stated while driving at various speeds, she noticed an abnormally strong burning odor coming from under the hood. There was no warning light illuminated. The contact stated that an independent mechanic had previously repaired the vehicle for a similar failure. The contact later received notification of NHTSA Campaign Number: 22V119000 (Engine and Engin... Read more
Incident date: May 3, 2023
Van has been clunking/slipping through transmission when accelerating. Stop/Start function error relayed and had a rough idle noticeable when started cold. Car would shut down on occasion when coming to a stop. Battery was recently replaced, assuming due to start/stop battery(also been replaced) draining main battery. Technician indicated Misfire on cylinder, coil swapped, spark plugs replaced an... Read more
Incident date: Apr 22, 2023
The low beam lights have completely degraded making the car basically inoperable at night. It has been gradual but is now at the point where I am constantly being flashed by other drivers to put on my lights even though they are on. The daytime running lights are brighter! The output from the low beams has been so poor that I have to rely on street lights as well as the headlights of other cars wh... Read more
Incident date: Apr 22, 2023
The contact owns a 2012 Ford Fusion. The contact stated while driving into a parking garage, a chime sounded and a message indicating that the power steering had malfunctioned was displayed. The vehicle then lost power steering functionality. The contact was able to park the vehicle. The contact turned off and restarted the vehicle 5 minutes later and the vehicle operated as needed. The dealer was... Read more