Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Aug 10, 2023
Carrier Bearing ( Hanger Bearing) broken off mounts. Bearing is mounted via spot welds. The spot weld were not done properly. Was driving at about 30 MPH slowing down when the bearing broke loose from the mounts. The caused the drive shaft to swing about hitting the floor boards. Breaking the universal joint and drive shaft came apart. There was less that 300 miles on the bearing. The truck... Read more
Incident date: Aug 10, 2023
Carrier Bearing ( Hanger Bearing) broken off mounts. Bearing is mounted via spot welds. The spot weld were not done properly. Was driving at about 30 MPH slowing down when the bearing broke loose from the mounts. The caused the drive shaft to swing about hitting the floor boards. Breaking the universal joint and drive shaft came apart. There was less that 300 miles on the bearing. The truck... Read more
Incident date: Aug 10, 2023
The ABS contoller has failed! This controls the Anti Lock system on the brakes. People can loose control of their vehicle with this failure. All dealers and parts warehouses are on back order with no ETA in sigh! This is very concerning and should be a safety recall because it is a well known maor Safety failure. Nobody has they part! This should be a safety issue and a recall just like the air ba... Read more
Incident date: Aug 3, 2023
On our way to a vacation in NJ, we were driving on the expressway and a deer jumped over the rail into the hood of the car. The car immediately started to smoke ( dark black). We got out of the car, retrieved two luggage bags, and the car burst into flames. All within 60 seconds of hitting the deer. About five years ago, same thing happened to my daughter driving a Subaru WRX…. Twice in the... Read more
Crash
Fire
Incident date: Aug 3, 2023
On our way to a vacation in NJ, we were driving on the expressway and a deer jumped over the rail into the hood of the car. The car immediately started to smoke ( dark black). We got out of the car, retrieved two luggage bags, and the car burst into flames. All within 60 seconds of hitting the deer. About five years ago, same thing happened to my daughter driving a Subaru WRX…. Twice in the... Read more
Crash
Fire
Incident date: Aug 10, 2023
Previously submitted to webmaster and recorded under Request # [XXX] I experienced catastrophic brake failure while driving the vehicle. As you see above all recalls have been completed and the vehicle has never been in an accident to my knowledge. I stopped the vehicle without incident or damage and had it towed to a repair shop. They determined that both rear brake lines were corroded and repla... Read more
Incident date: Jul 11, 2023
Check engine light comes up. The crankcase ventilation has to be replaced. This is a well known defect in design by Mercedes Benz and there are hundreds of people who have had to replaced the crank case costing thousands of dollar to only have it happen again due to its faulty design. It’s well documented all over the Internet.
CHRYSLER
TOWN AND COUNTRY
(2011) - ENGINE
Aug 9, 2023
Incident date: Apr 9, 2012
The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated while driving approximately 35 MPH, the instrument cluster lost functionality and the screen went blank. The contact stated no warning was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. Additionally, the contact stated that the vehic... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) - ELECTRICAL SYSTEM
Aug 9, 2023
Incident date: Apr 9, 2012
The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated while driving approximately 35 MPH, the instrument cluster lost functionality and the screen went blank. The contact stated no warning was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. Additionally, the contact stated that the vehic... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) - BACK OVER PREVENTION
Aug 9, 2023
Incident date: Apr 9, 2012
The contact owns a 2017 Ford Mustang. The contact stated while attempting to unlock the vehicle using the key fob, the vehicle failed to unlock. The contact had a locksmith examine the vehicle, and the battery was replaced; however, the failure recurred. On another occasion while driving 30 MPH, the back prevention camera display illuminated. The dealer was contacted and stated that the vehicle ne... Read more
Incident date: Aug 8, 2023
My family and I were on vacation last month then suddenly we did not have any control of the sterring wheel was very hard to turn the steering wheel. There was a lot of traffic on interstate hwy 35 at this time had no power steering took to a shop later that week code was C2217-00 Electrical Power Steering Module Internal Failure. This would have been catastrophic if an accident was to happen cont... Read more
Incident date: Jul 15, 2023
While driving down the road, all doors closed, and with the lift gate closed the Jeep Compass' Emergency Parking Break is engaging at random. Shortly before it does this the vehicle loses ability to accelerate. A quick google search has yielded many hits on many Jeep Compass and Jeep Cherokee owners from years ranging from 2014 to 2020 having the same problem and Jeep refusing to acknowledge or fi... Read more
Incident date: Jul 4, 2023
Power Steering went out while exiting on high way. Steering went out and it was extremely hard to exit going 65mph. I have called every to find a new power steering and they are on back order.
Incident date: Jul 4, 2023
The contact owns a 2015 Honda CR-V. The contact stated while driving approximately 40 MPH, several unknown warning lights were illuminated. The contact stated that vehicle started to lose motive power. The contact stated that the accelerator pedal was depressed, and the vehicle made a loud revving sound but failed to respond as needed. The contact stopped and turned off and restarted the vehicle h... Read more
Incident date: Aug 6, 2023
The contact owns a 2014 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had no... Read more
Incident date: Aug 6, 2023
The contact owns a 2014 Ram 1500. The contact stated while driving approximately 55 MPH and towing a light RV trailer, the power steering failed. The contact stated no warning light was illuminated. The contact pulled off the road and turned off and restarted the vehicle; however, the vehicle failed to regain steering functionality. The contact stated that the failure was intermittent. The contact... Read more
Incident date: Aug 5, 2023
The contact owns a 2017 Chevrolet Volt. The contact stated that while parked, the transmission was shifted into reverse (R); however, the vehicle failed to reverse. Additionally, the contact stated that while the transmission was shifted into drive (D) the vehicle failed to move. The check engine warning light was illuminated. The vehicle was taken to a dealer, who informed the contact that the bo... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) - LANE DEPARTURE: BLIND SPOT DETECTION
Aug 5, 2023
Incident date: Aug 1, 2023
The moon roof will not close. There is also a sloshing sound of water in an unidentified area, it has not rained. The blind spot monitor function of the digital light projection works intermittently and is barely visible marking on the roadway. The exit assist also does not activate the ambient lighting when opening door and car Is approaching in the travel Lane. Digital lights have jagged outp... Read more
Incident date: Aug 4, 2023
Goodyear tires 275/65R18 used on an F150 are experiencing near tread separation on the passenger rear side and the beginning of tread rips/tears on drivers rear side in similar locations. Manufacture week and year 1819. These tires have gone through periodic rotation as well. Noticed a shimmy while driving and upon inspection saw the tear/ripe at the tread interface with the sidewall. Tires are n... Read more
Incident date: Aug 4, 2023
Goodyear tires 275/65R18 used on an F150 are experiencing near tread separation on the passenger rear side and the beginning of tread rips/tears on drivers rear side in similar locations. Manufacture week and year 1819. These tires have gone through periodic rotation as well. Noticed a shimmy while driving and upon inspection saw the tear/ripe at the tread interface with the sidewall. Tires are n... Read more
Incident date: Aug 4, 2023
I connect my phone to the hand free system especially when traveling, the screen and monitor has been malfunctioning now to the point where I am not able to adjust speakers sound, source and volume. I am only able to to hear from rear speakers. It is illegal to drive and use mobile devices so to be able to connect to a properly working systems is most definitely needed. I have notice that quite a ... Read more
Incident date: Aug 1, 2023
I was north of Pittsburg on Sunday 30 July 2023 when I seen that rain was approaching. I turned on my rain sensing wipers and as the rain approached and turn into a down pour I had NO wipers. Couldn't see where I was going, went to the left and hit rumble strips so I went right and heard the rumble strips there. Stopped and almost caused a pile up. Took it to the dealer on 03 August 2023 and the d... Read more
Incident date: Aug 1, 2023
I was driving on 270 North from Washington to Frederick at around 70 MPH on cruise control. There were no cars in front of me. Then, all of a sudden, my Tesla Y braked hard (phantom braking) for no reason, to around 40 MPH, I panicked and had to override the cruise control to continue driving. There was a red car behind me; fortunately, he wasn't tailgating so he swerved in time to avoid crashing ... Read more
Incident date: Aug 2, 2023
The original tires on this car needed to be changed around 20k miles. I asked the dealer to align it in 2021 after getting new tires. I barely put 8k miles per year on this minivan. Recently when I went for a rotation I was told that they are wearing unevenly. I went to get an alignment and was told that the rear driver Camber was out of spec and the rear passenger toe was out of spec. The proble... Read more
Incident date: Jun 22, 2023
The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact stated that the passenger seat failed to move forward or backward electrically. The vehicle was taken to the dealer who stated that the wiring had wrapped around the seat track and fractured. The contact was informed that the failure was common. The vehicle had not been repaired. The manufacturer was made aware of the failure. The ap... Read more
Incident date: Jul 24, 2023
I get a service shifter message and then vehicle steering wheel locks mid driving. Read it is the wiring harness. And is a repeats issue with jeep wrangler. My 2018 wrangler is at the dealership.
Incident date: Aug 2, 2023
I was driving down the freeway at 65mph when the engine died. Had to pull over in side of freeway. No previous problems or check engine lights. Regular maintenance has been done on the van. The 3.3L engine died without warning.
Incident date: Aug 2, 2023
The contact owns a 2022 Ford Explorer. The contact stated that while reversing, the backup camera was slow to respond. The screen displayed an image of the vehicle. Additionally, there was an extreme amount of air entering the vehicle from the door seals. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to duplicate the failure, but the vehicle wa... Read more
Incident date: Aug 2, 2023
The contact owns a 2022 Ford Explorer. The contact stated that while reversing, the backup camera was slow to respond. The screen displayed an image of the vehicle. Additionally, there was an extreme amount of air entering the vehicle from the door seals. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to duplicate the failure, but the vehicle wa... Read more
Incident date: Jul 1, 2023
I've experienced problems with the center Infotainment screen about 2 months after purchasing a 2022 Outback Wilderness edition. It seems to happen when I use Apple CarPlay (as this is the only way I listen to music and must plug in my phone using the USB to start CarPlay). The Infotainment screen has a long lag time to respond to clicks on the center screen, will freeze, and crash the system sudd... Read more
Incident date: Jul 1, 2023
Appears a tire belt(s) failed. Karrier KR35 ST205/75R14 103/99M tire, date code 1619. Tire appeared to have a balding spot at first rest stop, but 4 hours down the road it was worn through the belts. Driver side tire, and wear on outside shoulder was less pronounced, but you could see 10" of metal where the inner most tread groove should have been. All tire wear elsewhere was good. Other side... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - ENGINE
Aug 4, 2023
Incident date: Aug 1, 2023
Engine blew with 78000 miles.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - SERVICE BRAKES
Aug 3, 2023
Incident date: Jun 26, 2023
Beginning in October 2022, the vehicle began displaying "service anti-lock brake system" along with a chiming sound and the traction control light comes on. Cruise control is disabled when this is displayed. I went a dealer while out of town and they said they were well aware of the problem, but the part is unavailable. When I returned home I went to my local dealer and they confirmed being awa... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - STEERING
Aug 3, 2023
Incident date: Jun 26, 2023
Power steering shuts off while driving. Once stopped, turned off and turned back on it will work. The issue being it continues to do this. It is a huge safety risk and how they recalled 2015, but not 2016 is very frustrating when the same issue continues to happen. We have called corporate, but they have not been willing to fix their problem. All we got from them was sorry it is not a recall for t... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - UNKNOWN OR OTHER
Aug 3, 2023
Incident date: Jul 2, 2023
I noticed a few months ago Honda CRV’s from the approximate years 2006-2013 were issued a recall because of frame rust caused by salted roads up in the northern USA. My 2007 Pilot is experiencing the same issue and was wondering why there wasn’t a recall on my vehicle. The Pilot spent most of its lifetime up in the Boston area. Thanks
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - ENGINE AND ENGINE COOLING
Aug 3, 2023
Incident date: Jul 2, 2023
The contact owns a 2017 Ford Edge. The contact stated while starting the vehicle, there was a significant amount of white smoke coming out of the exhaust. Additionally, the vehicle idled roughly and stalled. The check engine light was illuminated. The contact stated that the vehicle was consuming coolant excessively. The contact stated that the failure had been reoccurring. The dealer and the man... Read more
Incident date: Aug 2, 2023
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated that the dealer had completed the recall repair of NHTSA Campaign Number 23V010000 (Electrical System, Hybrid Propulsion System) on the vehicle; however, after the repair, the message "Service Hybrid Battery," was displayed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure ... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - ELECTRICAL SYSTEM
Aug 2, 2023
Incident date: Jul 17, 2023
The contact owns a 2020 Jaguar I-Pace. The contact stated that while charging the battery in the garage, the vehicle started overheating with the fan activated. The contact stated that the garage became hot, and the contact disconnected the battery before causing severe damage. The contact stated that while driving, the battery decreased by 50 miles unexpectedly. The contact was able to recharge t... Read more
Incident date: Jul 27, 2023
The 2023 GLC300 would not start. The internal alarms kept going off, the push-start/stop would not respond. The vehicle was acting like it was being stolen, this lasted for 75 to 80 minutes. The display said 12V On-Board Electrical System Service Required and Blind Spot Assist Inoperative - over and over again. Couldn't get the key to make car lock or unlock. The car would not turn on, it would no... Read more
Incident date: Jul 27, 2023
The driver side front seat side shield panel cracked two months after vehicle was purchased new. It was replaced under warranty at the Toyota dealership. It cracked again three months later and was replaced again by the Toyota dealership. About 3-4 months later, it cracked again and was replaced by the Toyota dealership. This was on 04-21-23. On June 29, 2023, it cracked again for the fourth ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - UNKNOWN OR OTHER
Aug 1, 2023
Incident date: Jun 2, 2023
Driver side door front is making a creaking sound like a popping noise when opening.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - ELECTRICAL SYSTEM
Aug 1, 2023
Incident date: Jun 2, 2023
The contact owns a 2021 Toyota Sienna. The contact stated that while his wife was fueling the vehicle, his 5-year-old son pressed the automatic rear driver's side sliding door switch and the door opened, bumped, and scraped the fuel door. The contact's wife immediately stopped fueling the vehicle. The contact stated that the vehicle was designed with an automatic door lock that should engage to pr... Read more
Incident date: Nov 20, 2022
The contact owns a 2019 Ford Expedition. The contact stated while starting the vehicle, there was an abnormal sound coming from the vehicle. The contact stated no warning light was illuminated. The contact took the vehicle to an independent mechanic, and the vehicle was diagnosed with needing the Variable Timing Control (VTC) actuator to be replaced. The vehicle was not repaired. Upon investigatio... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) - ELECTRICAL SYSTEM
Aug 1, 2023
Incident date: Jul 17, 2023
I had just got back from a trip where my Jeep Compass ran perfectly fine. I had to go to work the next morning and my Jeep would not start. A warning came on that said "coolant temperature to high" and would not let me start my car. Keep in mind that the car had not even been running to have a high temperature. The engine would not turn over and the power steering locked up. This came without warn... Read more
Incident date: Jul 29, 2023
My son was driving the vehicle on I75 at 68-70 MPH yesterday around 5:45 pM. The car started stalling.I was driving my other vehicle Volvo XC 90 right behind. I noticed his vehicle slowed downs drastically and within 4 seconds he was on left shoulder and stalled completely and would not stop. The vehicle went from 70-40-20-0 all in 4 seconds. Something very similar happened back in May of 2022. T... Read more
Incident date: Jul 29, 2023
The contact owns a 2022 Mitsubishi Outlander. The contact stated that while driving approximately 70 MPH, the vehicle independently slowed without driver input. The vehicle was shaking and seized momentarily but then returned to normal functionality. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not not... Read more
Incident date: Jul 31, 2023
My vehicle was idling and came to a complete stop and stopped the engine and then an electrical malfunction message appeared and the car wouldn’t start back up. Various error messages started to appear on the drivers display (tpms, abs stabilization, lane assistance disabled)
Incident date: Jul 31, 2023
The contact owns a 2023 Toyota BZ4X. The contact stated that the driver's side rear-view mirror was shaking violently while driving 55 MPH or higher. The vehicle was taken to the dealer who diagnosed, and the mirror was replaced. The vehicle had not received additional repairs. The manufacturer was made aware of the failure. The approximate failure mileage was 6,100.
CHRYSLER
PT CRUISER
(2002) - ENGINE
Jul 31, 2023
Incident date: Jul 20, 2023
The contact owns a 2015 Kia Shortage. The contact stated while driving 60 MPH, the vehicle lost motive power without warning. The contact was able to pull over on the side of the road. The vehicle was towed to an independent mechanic who stated that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 130,000.