Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
Incident date: May 29, 2023
This is not a singular incident; it has been persistent for five or so years at this point. Quite frequently, when I am driving with the top down for at least 20 minutes, one of the doors unlatches (a couple of weeks ago, this actually occurred six times in one hour or so trip, though such frequency is unusual). For the first year or so this occurred, it was only the driver's door, but then it s... Read more
Incident date: May 29, 2023
Major oil consumption every ~1k miles. Every oil change result in a 1 quart or less of oil when voiding oil tank. No leaks under car, no oil on car port???
Incident date: May 27, 2023
Two owners of Forest River Georgetown Class A motorhomes, one a 2020 model year and one a 2022 model year, reported on a forum that one of the two brackets holding their 24.5 gallon water capacity ASME propane tank in place had its tack welds break, allowing one end of the tank to drop so far it was visible by passing cars. Both reported they were flagged down by people passing them. (The end of t... Read more
Incident date: May 27, 2023
Power steering intermittently stops working when driving. Shut vehicle off and restart to get it working again.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — ELECTRICAL SYSTEM
May 27, 2023
Incident date: May 19, 2023
The drivers headlight has developed significant condensation on its interior caused by a failed seal which in turn damaged or short-circuited the modules disabling my daytime running light, low beam, high beam, and turn signal
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — ELECTRICAL SYSTEM
May 26, 2023
Incident date: May 26, 2023
Driving sometimes with cruise on and sometimes not or going up a slight inclined the car will lose RPM goes down and then back up. I Was merging on to a highway went to give it gas and RPM goes down and I had 2 semis coming up on me so had to pull over to shoulder. It is very unsafe because you just dont know when it is going to do it. Have had it in to dealership computer and no code. But very v... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — VISIBILITY/WIPER
May 26, 2023
Incident date: May 26, 2023
We came outside to a "L" shaped crack in the windshield starting in the blackened portion where the rear view mirror sits, coming down and turning toward the passenger side.
Incident date: May 26, 2023
I am a certified car seat technician. A mom brought in her new infant carrier because she was "not getting a tight fit". Upon inspection, everything seemed to be in working order. However, the left side of the car seat was not locking into the base. After flipping the seat over, it was discovered that the locking mechanism was not closing over the bar in the case. Technician found a screw out of p... Read more
Incident date: May 26, 2023
The contact owns a 2013 Dodge Grand Caravan. The contact stated that while driving at 60-65 MPH, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was taken to an independent mechanic and the dealer; however, no failure was found. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 15,000.
Incident date: May 26, 2023
Was driving when vehicle produced an error message that said it was powering down. Coasted on interstate to a stop. Was not able to restart vehicle. Appears to be a common issue with this model, extremely dangerous.
CHRYSLER
TOWN AND COUNTRY
(2013) — FUEL/PROPULSION SYSTEM
May 26, 2023
Incident date: Feb 1, 2023
This regards my 2017 Ford Focus. The car is 6 years old, I am still making payments on it, has a little over 50,000 miles on it, has been maintained by Ford every year since I bought it, and the transmission and extended warranty had just expired about 2 months ago. A few weeks ago, I'm driving down the freeway around 1pm Pacific, traveling about 60mph when the engine seemed to 'seize up', the eng... Read more
Incident date: Apr 29, 2023
The contact owns a 2023 Nissan Rogue. The contact stated that while driving approximately 30 MPH, the message "Engine Failure, No Power, Service Immediately" was displayed and the vehicle stalled. Moments later, the vehicle restarted, and the vehicle operated normally. The vehicle was taken to the local dealer who diagnosed that the forward distance sensor had failed which caused the vehicle to st... Read more
Incident date: Apr 29, 2023
The contact owns a 2023 Nissan Rogue. The contact stated that while driving approximately 30 MPH, the message "Engine Failure, No Power, Service Immediately" was displayed and the vehicle stalled. Moments later, the vehicle restarted, and the vehicle operated normally. The vehicle was taken to the local dealer who diagnosed that the forward distance sensor had failed which caused the vehicle to st... Read more
Incident date: May 26, 2023
Was driving down highway going 70mph, I heard a loud pop above me and realized the front sunroof section shattered. Luckily it was not open and shade protected from glass. Glass has gone everywhere on the highway and scratched up the roof and my windshield also cracked.
Incident date: May 26, 2023
My ac compressor started to scream or squeal very loudly then started to smoke as if a fire was about to start. so yes component failed or malfunctioned. yes its available for inspection. Safety was at risk due to possible car engine fire. no hasn't been confirmed. No one but myself has inspected & witnessed this. No warning or light appeared on due to this event ever.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) — FUEL/PROPULSION SYSTEM
May 25, 2023
Incident date: May 25, 2023
This particular model of vehicle has a well-known and documented failure of the PCV valve (Crankcase). This has not been identified by NHTSA to date. This should be considered for a recall due to the high incident rate of the P052E error code (valve failure) as this causes reduced emission control and possible explosions within the engine due to pressure-related issues. My vehicle did not have any... Read more
Incident date: May 24, 2023
MCU1 onboard computer system becomes overloaded with data that eventually and periodically causes the computer system to "crash" and requires a reboot, even with 8 GB eMMC replacement having already been installed. This means that vehicles with MCU1 (generally model S and X manufactured pre-2019) are increasingly becoming safety risks on the road because the MCU1 system crash can occur at any time... Read more
Incident date: May 24, 2023
The contact owns a 2015 Ford Edge. The contact stated that upon starting the vehicle or while the vehicle was idling, the engine started to sputter, and the check engine warning light illuminated. The contact stated that while driving at undisclosed speeds, there was a misfire in the engine. The vehicle was taken to an independent mechanic where it was diagnosed that cylinder #3 and #4 were misfir... Read more
Incident date: May 24, 2023
The electrical interface components stopped working spontaneously; the speedometer and RPM gauge dropped to zero, the windshield wipers turned on, and all of the "check engine" type warning lights lit up on the dash (check engine, seatbelt, airbag, battery, etc). The warning messages started popping up one after another on the dash, for example, "Service Trans Stop Safely Shut Off Engine to Engage... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — WHEELS
May 25, 2023
Incident date: Apr 30, 2023
Lug nuts on tires have swelled up and expanded causing inability to get tire to come off with emergency lug wrench that comes with the vehicle. This poses a risk for driver if they come across a flat tire as they will be left stranded. Still have yet to find a mechanic that has been able to get my tire off.
Incident date: May 1, 2023
Sensors randomly come on dash such as seatbelt that beeps even with the seatbelt on. Or the parking break light in which there has been a couple cases where it made the car turn off while rolling and engages parking break all on its on. It is ridiculous something needs to happen to get this issue fixed
Incident date: May 19, 2023
Faulty Active Fuel Management Lifter, Cylinder 6 Misfire causes engine to suddenly lose power. Mechanic has replaced faulty Lifter twice within a couple weeks and same issue keeps occurring.
Incident date: May 1, 2023
The contact owns a 2016 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that while attempting to defrost the windshield, the blower was inoperable. The contact stated that the blower had not worked for several months. The contact had taken the vehicle... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) — SUSPENSION
May 24, 2023
Incident date: May 23, 2023
I purchased on March 18, 2023 at HGREG West Palm Beach dealership. The salesperson did not disclosure the previous car incident information, I found it later that car has 2 car incidents. After purchasing a car on April 30, after I parked my car, its started unprovoked alarms. I have no control over my car for about 15 min. I knew that my car has an anti theft device so I contacted MagniShield an... Read more
Fire
CHRYSLER
TOWN AND COUNTRY
(2010) — ELECTRICAL SYSTEM
May 24, 2023
Incident date: May 23, 2023
Horn stopped working
Incident date: May 19, 2023
The contact owns a 2015 Ford Focus. The contact stated that on several occasions while driving at an undisclosed speed, the vehicle hesitated. The vehicle was taken to the dealer where the failure could not be determined. The contact stated that on a separate occasion while driving at an undisclosed speed, the vehicle hesitated. No warning light was illuminated. The vehicle was taken to another de... Read more
Incident date: May 19, 2023
Truck began to shift hard, check engine light came on, took to a mechanic and was told it needs a new transmission. Current Mileage 90k
Incident date: May 19, 2023
car has always ran great no problems. i go to leave house and as soon as i drive maybe 100 ft all the dash lights came on started flashing and chimming. engine also reved up which was crazy i was terrified of rear ending someone. i hit brake but it kept doing it. ive had two different shops run a scan and they say too many codes to know. And tell me to take to dealership. i bought car brand new ba... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) — EXTERIOR LIGHTING:HEADLIGHTS
May 23, 2023
Incident date: Mar 11, 2023
The contact owns a 2017 Honda Civic. The contact stated that the driver's side headlight had water intrusion in the headlight housing. There was approximately 1 1/2 inch of water in the headlight housing. The contact was unable to see the roadway while driving at night. The vehicle was taken to the local dealer and the contact was informed that the Extended Warranty did not cover headlights. The v... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) — UNKNOWN OR OTHER
May 23, 2023
Incident date: Mar 11, 2023
I noticed a fire from under the hood, half of my car burnt down. I had been parked at home for about five minutes when I noticed a fire.
Fire
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) — ENGINE
May 23, 2023
Incident date: May 16, 2023
Oil pan leak
CHRYSLER
TOWN AND COUNTRY
(2014) — ELECTRICAL SYSTEM
May 23, 2023
Incident date: May 23, 2023
Original factory installed driver's side seat heater shorted out, caused fire and burned a hole in the seat back. This thermal event was reported to Kia Customer Service on March 16, 2023. Kia has not responded back for over 2 months, to address this issue. Kia case no. 15394468. Same problem with Kia Soul in Canada resulted in a recall to address the problem. Afraid to use the passenger side sea... Read more
Fire
CHRYSLER
TOWN AND COUNTRY
(2014) — SEAT BELTS
May 23, 2023
Incident date: May 23, 2023
The driver and passenger seat belts by the holder the retracts them back into the car. Each time the seat belt is released or retracted it begins to cut more.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) — WHEELS:LUGS/NUTS/BOLTS/STUDS
May 23, 2023
Incident date: Apr 27, 2023
The contact owns a 2014 Ram 3500. The contact stated that while driving at approximately 50 MPH, the rear wheel studs failed. The wheels were stuck underneath the vehicle. The contact was able to pull over to the shoulder and noticed the wheel was bent. The vehicle was towed to the local dealer where it was diagnosed that the front and rear wheel studs needed to be replaced. The vehicle was repair... Read more
CHRYSLER
TOWN AND COUNTRY
(2008) — SUSPENSION
May 22, 2023
Incident date: Apr 12, 2023
My air conditioner went out and I was going to put car in reverse to see if the fans were working. When I put the key in I didn't start the car because my key wouldn't go forward or backwards it was just stuck and the steering column locked up. When I first purchased the vehicle in October 2022 I had to have to front end suspension joints replaced the bar in the middle was cracked. It sounded and ... Read more
CHRYSLER
TOWN AND COUNTRY
(2008) — ELECTRICAL SYSTEM
May 22, 2023
Incident date: Apr 12, 2023
My air conditioner went out and I was going to put car in reverse to see if the fans were working. When I put the key in I didn't start the car because my key wouldn't go forward or backwards it was just stuck and the steering column locked up. When I first purchased the vehicle in October 2022 I had to have to front end suspension joints replaced the bar in the middle was cracked. It sounded and ... Read more
Incident date: Apr 30, 2023
When my phone rings while my radio is on and after I’m done with the call, it doesn’t go back to the radio it’s stuck in that call mode..I have to stop and turn off my engine and start it back up to clear the settings/mode.
CHRYSLER
TOWN AND COUNTRY
(2016) — UNKNOWN OR OTHER
May 22, 2023
Incident date: May 21, 2023
When I applied the brake ,the vehicle suddenly accelerated and smashed into my garage
Crash
Incident date: May 1, 2023
The contact owns a 2018 Honda CR-V. The contact stated that on several occasions while driving at various speeds, the vehicle experienced phantom braking. The brake warning light was illuminated. The contact stated that the failure persisted, causing the vehicle to brake abruptly. On one occasion, another vehicle almost rear-ended the vehicle. The vehicle had not yet been taken to an independent m... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — UNKNOWN OR OTHER
May 21, 2023
Incident date: May 16, 2023
My RAM has a defect that allows water to enter the cabin, causing foul odors, mold or mildew, electrical system disruption, and rear cabin airbag contamination.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — SEATS
May 20, 2023
Incident date: Mar 13, 2023
The active headrest deployment activated but our vehicle did not experience any collision that should have activated this feature. This happened while the vehicle was stopped.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — ELECTRICAL SYSTEM
May 20, 2023
Incident date: Mar 13, 2023
My vehicles screen flashed a brief notification that I needed to update my Nav software. Afterwards the vehicle began flashing a distracting audible and visual alert of random road hazards...caution road is slippery...or rough...or whatever....literally EVERY FIVE SECONDS. There is no way to turn off the audible sound or alert. You can dismiss it, but that only prompts it to return immediately.... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — POWER TRAIN
May 20, 2023
Incident date: Mar 13, 2023
While driving on a freeway at about 70mph, the "Stop Safely Vehicle Will Shut Off Soon" warning message displayed. Additionally on the dashboard, the BRAKE (red warning light), the yellow engine light, the red turtle light displayed. The car quickly lost power and speed was quickly reduced to about 30 mph. The car continued to slow down and I was able to coast to the shoulder. I could have easily ... Read more
Incident date: Apr 15, 2023
I was T boned on the driver then hit a pole. NO AIRBAGS deployed. I was traveling around 45 mph. Other vehicle speed unknown
Crash
1 injured
Incident date: Apr 15, 2023
HEADLIGHTS DO NOT ILLUMINATE THE ROADWAY WITH ENOUGH LIGHT. This recall was entered on Aug 12, 2022 when do they have to fix it? What is a "timely manner?" How long are they allowed to wait. I called Subaru and they indicate they have no definitive time that they have to fix it? Why do they have unlimited time to fix a safety issue? It's been 10 months and you would think they would have the part... Read more
Incident date: Apr 15, 2023
2019 Chrysler Pacifica Limited 4/15/23- Uconnect radio failed to do over the air update. Since that failure the electrical system in the car has now caused the car to be non functional and intermittent. All the safety features stopped and warning lights came on stating service transmission so the car was brought to Chrysler dealership. Dealership has replicated the problem and now had the car ... Read more
Incident date: May 18, 2023
While in Dallas TX on Feb 23 2023 I took my car to dealer air bag light came on. Issue was seat belt sensor defective part number 95B 881 256 BA repair set seat occupancy sensor. Found out there are several Macan GTS 2018 same problem.
Incident date: May 18, 2023
I had my recalls on my vehicle completed by a kia dealership and need that to reflect in your system for my vin so I can ship my vehicle due to military permanent change of duty station orders. I will be shipping my vehicle on 31 May 2023 and need this resolved prior to doing so. Please assist ASAP. Thank you!
Incident date: May 18, 2023
I was barely coming off of the freeway during traffic hour when my dashboard randomly indicated to shift into parking gear, which I did, and then the car turned off on me right before at the top of a downhill. I couldn't shift into neutral and couldn't get the car to turn back on. There I was in the hot weather with a car in the middle of the road right off of the freeway exit without a clue as to... Read more
Incident date: Apr 19, 2023
The contact owns a 2022 Alliance RV Avenue Fifth wheel. The contact stated that he noticed that all four shackle springs on the leaf frame had detached without warning. The contact called the local dealer who informed him that the shackle springs were not necessary for the RV to function. The RV was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 500.