Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
CHRYSLER
TOWN AND COUNTRY
(2016) - STRUCTURE:BODY
Aug 30, 2023
Incident date: Aug 25, 2023
There has been a reported issue on the driver side with the bumper separating issue and ive had it replaced same issue and so has my buddy and im hearing that a recall should be coming in regards to fixing this issue. If you guys can figure out this problem im sure all of IS500 car owners would really appreciate it. The car cost too much to have this bumper separation issue. Thank you.
Incident date: May 1, 2023
I have 2017 Dodge ram 2500.12/09/19 the anti lock brake system control and hcu module was replaced under warranty. Now august 2023 with 27,900 miles the same problem has occurred with the dealer recommending the ABS control module and HCU be replaced. the parts will not be avaiable until January 2024. If a Abs module failure is not serious what is. A check of the internet shows a tremendous amo... Read more
Incident date: May 1, 2023
The contact owns a 2015 Honda Accord. The contact stated while her husband was at a stationary at a traffic light, the vehicle accelerated independently. The contact stated no warning light was illuminated. The contact stated that the failure had been experienced several times. The contact stated that her husband depressed the brake pedal to fully stop the vehicle; however, intermittently he had t... Read more
Incident date: Aug 25, 2023
The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made ... Read more
Incident date: Aug 27, 2023
I got in my car this morning and and noticed immediately the rear windshield look like there was ice / frozen over since there was condensation on my other windows. I started my car and turned on the defroster button for my front and rear windshield. 10 minutes into driving, I heard a pop sound and noticed a hole in the rear windshield wiper. I thought it was a bag of chips in my trunk so I contin... Read more
Incident date: Aug 10, 2023
While accelerating, well after a car far infront of me turned, the forward collision warning went off and automatically applied full breaks while I was accelerating slamming my legs into the dash. My kid has marks from his car seat. This is 3rd and most sever instance of this almost causing a severe crash behind me. While I hate the automatic idle stop function and want it gone, it hasn’t worked... Read more
2 injured
Incident date: Aug 29, 2023
The contact owns a 2017 Lincoln Continental. The contact stated while driving approximately 35–40 MPH, the parking brake activated, causing the driver to swerve, as the tires squealed. The driver was able to pull over. The contact was unable to release the parking brake. The vehicle was in LIMP Mode. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it wa... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) - AIR BAGS
Aug 28, 2023
Incident date: Apr 15, 2023
My passenger airbag light has been on for several months now. And another warning light comes on frequently, telling me to check the SRS airbag system. The first time I mentioned it at the Subaru dealership, they told me there was nothing wrong with it. But I took it in for an oil change, and had them check it again. Because I feel like my passenger is in danger, with the airbag off. This time, th... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) - STRUCTURE
Aug 28, 2023
Incident date: Apr 15, 2023
The contact owns a 2014 Ford Fusion. The contact stated that while the vehicle was parked and being inspected, the mechanic observed that the sway bar was not properly bolted. The vehicle was diagnosed by a dealer. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 130,129.
Incident date: Aug 21, 2023
The contact owns a 2013 Honda Pilot. The contact stated while starting the vehicle, the ABS warning light, the brake warning light, and the traction control warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed and the contact was informed that the pressure sensor had malfunctioned and the VSA module needed to be replaced. The vehicle was not repaired. The dea... Read more
Incident date: Jul 27, 2023
While driving the vehicle the electric power steering unit failed. We have reset the computer and checked the fuses and it is still not working. I will be taking to the dealership today.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - ENGINE
Aug 27, 2023
Incident date: Aug 3, 2023
I went to the dealership. They said since there were no lights or messages on dashboard they really couldn’t do anything. I insisted on them looking at it and they scheduled an appointment a week later. They said I have to leave the car with them for a week so they can look at it. They won’t give me a loaner to drive and they are short staffed so the car just sits on their lot for a week. This... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - WHEELS
Aug 27, 2023
Incident date: Aug 3, 2023
My safety was a risk on August 25th as I was driving back home from work. As I was about to make a right turn, the wheel was hard to turn for second which resulted in me making a wider turn. Thankfully no other cars were around. As I parked, the wheel would swing back and forth and make a swishing sound when touched. A couple of weeks prior to the incident, I had a family friend conduct an oil c... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - STEERING
Aug 27, 2023
Incident date: Aug 3, 2023
My safety was a risk on August 25th as I was driving back home from work. As I was about to make a right turn, the wheel was hard to turn for second which resulted in me making a wider turn. Thankfully no other cars were around. As I parked, the wheel would swing back and forth and make a swishing sound when touched. A couple of weeks prior to the incident, I had a family friend conduct an oil c... Read more
Incident date: Aug 20, 2023
Both rear windows, independently and at different times, have needed to have the gear inside the door panel that rolls the windows up and down replaced due to spontaneous stripping and total failure. The dealer has replaced the offending parts, which are sold only as part of a much larger / very large component panel, i.e. it is not possible to replace only the small plastic stripped-out gear. M... Read more
Incident date: Aug 20, 2023
The air suspension on this vehicle continuously fails I've had to replace the rear airbags multiple times as well as the air compressor it will fail while driving down the interstate if it sits overnight will come back out to a truck that's completely on the ground it will fail and drain all the air out of the rear airbags but not the front or the left side but not the right side especially in col... Read more
Incident date: Aug 20, 2023
Rear subframe rotted away and not the driver rear tire is leaning and car is not drivable
Incident date: Aug 14, 2023
Vehicle shuts off while driving. The oil light is almost always on even after getting oil changes.
Incident date: Aug 4, 2023
There is a significant hesitation / stuttering when the gas pedal is pressed (i.e. the vehicle doesn't move properly when the gas pedal is pressed). This is especially dangerous when pulling out into traffic, making turns, etc. This appears to be a known problem with this model and Toyota is working on a TSB (supposedly). Doing a Google search for this problem shows that a number of consumers are ... Read more
Incident date: Jul 15, 2023
The adaptive headlight assembly had a sudden and unexpected catastrophic internal failure leading to complete loss of low beam headlight. BMW R18 Transcontinental. An appointment has been made with local BMW motorcycle dealer.
Incident date: Jul 15, 2023
The windshield wipers suddenly started moving very slow moving up and as they go back down they just jerk and take several minutes to go back down.
Incident date: Jul 16, 2023
The contact owns a 2020 Nissan Altima. The contact stated that while attempting to park the vehicle, the vehicle independently accelerated. The vehicle was taken to the local dealer who was unable to duplicate the failure. There was no cause for the failure found. The contact stated that the failure was intermittent. The manufacturer was notified of the failure, but no assistance was offered. The ... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) - VISIBILITY
Aug 24, 2023
Incident date: Aug 24, 2023
The contact owns a 2009 Nissan GT-R. The contact stated while driving at an undisclosed speed, there was a blinding glare coming from the windshield, compromising driver visibility. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 8,800.
Incident date: Aug 24, 2023
The contact owns a 2011 Toyota Tacoma. The contact stated that after taking the vehicle for repair, the contact was made aware of rust on the steering shaft and the support arms and the front end of the vehicle. The contact took the vehicle to the dealer and the contact was informed that there was no fix for the failure. The vehicle had not been repaired. The manufacturer was made aware of the fai... Read more
Incident date: Jul 8, 2023
The contact owns a 2019 GMC Sierra 1500. The contact stated while her husband was driving at an undisclosed speed with her in the front passenger seat, he noticed that the vehicle in front of his had stopped. The contact stated that her husband immediately depressed the brake pedal, causing the vehicle to forcefully stop. The contact stated that the front passenger's side seat belt pretensioner fa... Read more
1 injured
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - POWER TRAIN
Aug 24, 2023
Incident date: Jul 15, 2023
When vehicle is just slightly moving and the accelerator is depressed, the vehicle does not respond, zero acceleration. This issue is repeatable and poses a hazard when cross traffic is coming. Wether in Eco, Smart or Sport mode, it has this non-accelerating issue.
Incident date: Aug 7, 2023
I purchased a 2020 Chevrolet Malibu with 38,000 miles. I experienced a faulty air vacuum pump (first experience was at 45,000 miles and was replaced in August of 2021, two months after purchasing the vehicle in June of the same year), and then the replaced air vacuum pump again in February of this year (2023). This issue being brake related was unsafe. I experienced an intermittent reduced engine... Read more
Incident date: Aug 7, 2023
I purchased a 2020 Chevrolet Malibu with 38,000 miles. I experienced a faulty air vacuum pump (first experience was at 45,000 miles and was replaced in August of 2021, two months after purchasing the vehicle in June of the same year), and then the replaced air vacuum pump again in February of this year (2023). This issue being brake related was unsafe. I experienced an intermittent reduced engine... Read more
Incident date: Aug 22, 2023
ABS & Traction control light keeps coming on. Believe this is a safety issue. My research has shown this to be a major problem with vehicles like mine and the parts are not available. My family and I use this vehicle to tow a camper and I feel that the manufacturer should issue a recall and repair since this is a known safety issue. This started approximately one month ago and is continuing to get... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
Aug 23, 2023
Incident date: Aug 23, 2023
I replaced both driver and passenger side exhaust manifolds at around 80k miles. Now I have 113,000 miles and the passenger side is bad again! This repair is over $2700 per side.
Incident date: Aug 23, 2023
The paint on the vehicle is peeling. It started on the roof and has progressed to the hood, frond fenders, and trunk. Because I am not the first owner, Hyundai will not not cover repairs. On 23 Aug 2023 I also had to replace the transmission at 115,416 miles. Again, Hyundai refused to cover any repairs.
Incident date: Aug 7, 2023
The innermost taillight located on the liftgate melted the taillight housing and burned the socket in which it sits. This could have started a fire putting the safety of those in the vehicle and on the road at risk. The problem has not been inspected by a dealer or any other party. The taillights are available for inspection and the bulbs as well. there was no warning. The problem was noticed beca... Read more
Incident date: Aug 7, 2023
On 8/8/2023 my vehicle was outside in the driveway of our home in Truro, MA. A large storm moved through the area with torrential rain and lightning. Once the rain let up I looked out the window to find all 4 windows down 4-6 inches, the rear hatch was opened with the rear wiper and high middle brake light on. When I ran outside to close the windows etc. I could not start the car the MMI did not c... Read more
Incident date: Aug 7, 2023
On 8/8/2023 my vehicle was outside in the driveway of our home in Truro, MA. A large storm moved through the area with torrential rain and lightning. Once the rain let up I looked out the window to find all 4 windows down 4-6 inches, the rear hatch was opened with the rear wiper and high middle brake light on. When I ran outside to close the windows etc. I could not start the car the MMI did not c... Read more
Incident date: Aug 21, 2023
TEMPORARILY THE BRAKES FAILED TO FUNCTION AND INSPITE OF APPLYING GHTE BRAKES THE CAR WOULD NOT STOP. THE WARING LIGHTS CAME ON SUCH AS SERVICE ADVANCE TRAC, CHECK BRAKE SYSTEM, HAD TO USE THE HAND BRAKE TO STOP THE VEHICLE, CALLED THE ALRRY MILLER LAKEWOOD FORD DEALERSHIP IN COLORADO AND WAS GIVEN A DATE AFTER 2 MONTHS JUST TO INSPECT. ONCE THE CAR WAS STOPPED AND AFTER TURNING OFF THE IGNITION A... Read more
Incident date: Aug 15, 2023
Uconnect system started to control the HVAC, Sound, Phone, any other buttons that are available in the system. 8/22/23 I was traveling to my destination with the windows up when I noticed my Uconnect screen starting to click buttons without my input, I attempted to turn it off, but was unable to do so. I pulled over and turned the vehicle off and made sure to open and close door. When I turned t... Read more
Incident date: Aug 15, 2023
Turbos blow prematurely, and the motor can end up with porus block at any mileage
Incident date: Aug 23, 2023
When there is a passenger in my Subaru Forrester, the Occupant Detection System deactivates the passenger airbag. When I researched the issue, I noticed there is a recall for Foresters but my specific vehicle doesn't fall into the recall. When reviewing Product Campaign Bulletin on the NHTSA website, the Harness Label Inspection Procedure states to inspect the label and if its has supplier code 65... Read more
Incident date: Jul 19, 2023
Jayco has manufactured this trailer with a 176lb hot water heater that is sitting on a rubber propane line which is sitting on a pex water line that has two metal crimps touching the propane line. The weight of the water heater causes the propane line to get crushed and the constant vibrations of a trailer moving down the road can cause the metal crimps to wear through the propane line resulting i... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - AIR BAGS
Aug 22, 2023
Incident date: Aug 22, 2023
The contact owns a 2014 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not ... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - POWER TRAIN
Aug 22, 2023
Incident date: Aug 22, 2023
After consulting many others that own or previously owned 328i bmw from around the same years (2015-2017); a common issue was found and assumed to be the timing belt. when i press on the accelerator moderately/ as per usual, my RPMs and speedometer hesitate for a solid second then it will catch up and start shaking. i suspect its the timing belt.
CHRYSLER
TOWN AND COUNTRY
(2014) - SUSPENSION
Aug 22, 2023
Incident date: Aug 22, 2023
After consulting many others that own or previously owned 328i bmw from around the same years (2015-2017); a common issue was found and assumed to be the timing belt. when i press on the accelerator moderately/ as per usual, my RPMs and speedometer hesitate for a solid second then it will catch up and start shaking. i suspect its the timing belt.
Incident date: Jun 13, 2023
Clock Spring - Crackling sound in steering wheel when turning right and left; airbag indicator
Incident date: Jun 13, 2023
Clock Spring - Crackling sound in steering wheel when turning right and left; airbag indicator
Incident date: Jan 1, 2022
The rear subframe holding the rear axles suddenly broke in half while driving 30 miles an hour down a residential street. Luckily, I was able to control the vehicle to get it to a shop where it was replaced. The vehicle had never been in a wreck.
Incident date: Aug 1, 2023
The vehicle has had constant electrical issues. The car freaks out at sporadic times. This can include power cutting in and out while driving, suddenly being unable to put into gear, or unable to start the vehicle at all. Symptoms include tactometer and speedometer simultaneously going up all the way and down over and over again, engine slowing down and starting. Lights on the shifter flashing... Read more
Incident date: Apr 5, 2022
The contact owns a 2013 Ford Edge. The contact stated that while driving 35 MPH and coming to a stop light, the brake pedal was depressed, and the brakes were inoperable. The contact stated that he was able to safely drive the vehicle to the residence. The vehicle was taken to the dealer where it was diagnosed with hydraulic control unit failure. The contact was informed that the hydraulic control... Read more
Incident date: Apr 5, 2022
Twice it has felt like I was being rear ended. Something is making a slamming motion on the truck when it is stopped. First time was at a stop light, second time was backing up but stopped to put the truck in "drive". I have tried looking up to see if this truck was affected in a 2022 recall but the information is unavailable.