Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 67,120 complaints for CHRYSLER

Incident date: Apr 1, 2023

The side mirrors adjust to a position on their own. They also become fixed in this position and are unable to move. Not sure why this happens. I saw some complaints of water exposure being the issue but I have not been able to test this theory. This issue becomes very dangerous when on any road but especially the highway

Incident date: May 15, 2023

Volkswagen (VW) initially reported the fault in the wiring of the passenger airbag on March 29th. However, as of June 10th, 2023, they have not provided a remedy for this issue. This is concerning for me as I have a large family, and the need to use the passenger seat is necessary most of the time.

Incident date: Jun 8, 2023

I have had the outside sidewall separate from the rest of the tire on two occasions, with these tires. The first time was in May of 2021, the second on June 1, 2023. I currently have the tire that separated on June 1st. Both times I was on the highway driving around 70 when the car began to shake violently, as if I was on an exaggerated rumble strip. I was able to pull into the emergency lane ... Read more

Incident date: Jan 1, 2021

Was driving home on the highway and the dash board lights all flashed red then the car would no longer accelerate and the check engine light stayed on. We had a baby in the car and had to pull over using the cars momentum to exit the highway as safely as we could in a dangerous situation. I have just had the entire long block engine replaced in January.

Incident date: Jun 8, 2023

I was driving on the freeway going 65mph when the automatic safety brake system slowed my car down abruptly for no reason at all. Luckily there wasn’t any other vehicles anywhere near me or it would have caused an accident. This wasn’t the only time the safety system activated without reason either. It also happened two other times in similar situations.

Incident date: Jun 1, 2023

The contact owns a 2010 Mazda Mazda6. The contact stated that the dashboard on the passenger’s side of the vehicle was melted, causing a glare on the windshield which obstructed the view of the contact while driving. The vehicle was taken to the dealer; however, the warranty had expired. The manufacturer was made aware of the failure. The failure mileage was approximately 32,000.

Incident date: Jun 8, 2023

The contact owns a 2018 Subaru Crosstrek. The contact stated that upon inspection, a crack was discovered on the front windshield. The contact stated that the crack was located above the rearview mirror and extended approximately twelve inches. The contact stated that there was no impact on the windshield to cause the windshield to crack. The cause of the failure was not yet determined. The manufa... Read more

Incident date: May 12, 2023

The charging port on the electric vehicle appears to have poor cooling as the port frequently overheats when connected to any level 2 charger that is within the vehicle's approved specs. I've measured it going as high as 200 degrees F before the car stops accepting a charge, and even after that the port will remain piping hot until it is physically unplugged. This is quite dangerous as I mostly ch... Read more

Incident date: Jun 5, 2023

Engine keeps failing and dings while driving non-stop. Causes the vehicle to think there is another vehicle near me and activates the emergency braking in the middle of the highway almost causing me to crash. I have taken the vehicle to dealer and told it is fixed about 8 times now

Crash 5 injured

Incident date: Jun 1, 2023

We upgraded our auto pilot to the advanced auto pilot system and when driving from Denver to Santa Fe the Tesla would brake abruptly without notice or reason. The braking reduced speed by at least 30-40 mph in a matter of a second or two. This occurred 6 times during this drive. The concern is if this happens when other cars are driving behind our car, it will cause a collision.

Incident date: Jun 1, 2023

Incident date: Feb 10, 2023

There seems to be an oil issue. I can’t find where it’s leaking but it is dropping off the bottom of the oil pump housing.

Incident date: Jun 28, 2022

The contact owns a 2019 Toyota Rav4. The contact stated that the air bag warning light was illuminated. The contact then stated that while the vehicle was idling, he heard a beeping sound coming from the front driver’s seat. The vehicle was taken to the dealer where it was diagnosed that the battery needed to be replaced. The vehicle was repaired however, the failure recurred. The dealer was not... Read more

Incident date: Jun 28, 2022

Drivers rear door does open from inside

Incident date: Jun 28, 2022

The transmission shifts hard when traveling around 14 mph then will jerk (like being rear ended), slows down then accelerates on its own. I'm afraid it will cause an accident. Chrysler said it is supposed to work like that and nothing is wrong with it. I have had 3 diagnostic tests done it and it shows nothing is wrong.

Incident date: Jun 6, 2023

the car started hesitating when accelerating. The vehicle started to lose power and all the lights came on. Check Engine, Pre-collision warning system malfunction, Vehicle stability control system malfunction. Took my vehicle in and Toyota Dealer said at first they couldn't figure out what was wrong. Then decided to replace the transmission. It has been nearly 2 months and still cant get the p... Read more

Incident date: Jun 6, 2023

The contact owns a 2021 Hyundai Santa Fe. The contact stated while the vehicle was stationary at a traffic light, the vehicle turned off and on intermittently. The contact stated no warning light was illuminated. The contact took the key out of the ignition to completely turn off the vehicle. The contact was able to restart the vehicle and drive to her destination. The contact called the local dea... Read more

Incident date: Jun 6, 2023

My wife took her 2017 Ford Explorer XLT to South Carolina from Florida. Upon her return last night, on 5 Jun 23 she was driving through Georgia and she heard a vibration coming from the drivers side windshield and then all of a sudden it stopped. When she parked inside our garage she noticed the drivers side A Pillar moulding trim piece had departed the vehicle and was missing. PN is BB5Z-78031... Read more

Incident date: Jun 5, 2023

While driving eastbound on the CA60 freeway and merging onto the Interstate 10 freeway, on a clear sunny day and on a dry road, without another vehicle beside the car, with the 'autopilot' (not full version) engaged, the car suddenly initiated an uncommanded acceleration which required the driver to aggressively depress the brake pedal to stop the acceleration and to disengage the automated drivin... Read more

Incident date: Jun 5, 2023

Incident date: Oct 15, 2022

My 2017 Honda Civic Touring, has had two major issues in the past two months. So far, I have put about $3,000 in these issues. Issue 1:Two months ago, they found a leak in the front seal of the compressor, and it had to be replaced. There is no extended warranty on the compressor (only the condenser), though it seems to be a big issue for the Civic. This expense was approximately $2000. Issue 2:Lo... Read more

Incident date: Apr 28, 2023

While driving my new 2023 Toyota Tundra TRD Pro Hybrid, the car alerted of Hybrid System Malfunction, Secondary Collision Brake System Malfunction, Check Engine and Traction Control Turned Off. At this time, the system went in to some sort of Creep mode and wouldn't allow me to accelerate. The truck would barely move over 15 mph. I pulled over and shut the truck off, exited the vehicle, re-ente... Read more

Incident date: Jun 5, 2022

- Transmission. Vehicle is brand new, less than 1,500 miles - Inability to accelerate vehicle on highway. - Problem was reproduced by technician at Jeep dealership and confirmed that the vehicle needs a new transmission. - The vehicle as only inspected by the dealership, as far as we know. - Gears were slipping, car became noisy, check engine light came on, and we were unable to accelerate vehicle... Read more

Incident date: Jun 5, 2022

While turning, the power steering assist stopped functioning, leaving me veering into oncoming traffic as I could not complete my turn without the power steering assist.

Incident date: Jun 4, 2023

I am reporting countless incidences of my backup camera screen going to black or blue when the Gear Shift is selected to REVERSE. This has happened multiple times a day, week, month, etc. and is extremely frustrating. I am reporting in hopes to do anything I can to get the software fix expedited because it has been occurring for too long without a fix. t=The only "FIX" (if you can even call it t... Read more

Incident date: Jun 2, 2023

Every possible warning light came on without notice and the car came to an abrupt halt. Ultimately the front tires locked and the car could not be moved out of park. This happened at Yosemite National Park and was very dangerous. Fortunately I was able to glide most of the car to the side of the road (not all) before the complete shutdown of all systems. The car was towed to our Audi dealer. ... Read more

Incident date: Jun 2, 2023

Power to my vehicle ceased abruptly. Now, my vehicle will not turn all the way on. The dashboard will illuminate but the engine will not start. This is due to Jeep's outstanding recall of a high pressure fuel pump. That recall has been listed with the NHTSA for over six months with no ETA.

Incident date: Jun 2, 2023

UNKNOWN. Truck would not move out of gear as the gear shift was just moving up and down and not catching any gears

Incident date: Jun 2, 2023

UNKNOWN. Truck would not move out of gear as the gear shift was just moving up and down and not catching any gears

Incident date: May 29, 2023

Paint is bubbling causing rust-

Incident date: May 15, 2023

1. Vehicle doesn’t start when sitting just for a couple of days. Battery isn’t dead as lights, radio, etc work. The vehicle will start if jumped. Happened last year and was in and out of the dealership 3 times with this issue. They replaced the battery, but issue still persisted. They ended up doing a “software update “ which seemed to fix the issue. But just a year later I’m having a ve... Read more

Incident date: May 15, 2023

I tried to speak with Kia about a recall the engine on my making model I remember seeing it on your guises website this issue was never fixed and I’m currently having issues with my engine and they’re refusing to replace it. I’m trying to avoid a lawsuit and a serious accident because of the way my car is acting up. It is accumulating me a check engine, light, as well as a oil light I’ve b... Read more

Incident date: May 15, 2023

The engine cradle as well as the engine mounts along with the subframe have deteriorated uncommonly fast resulting in the vehicle involuntarily swerving into other lanes of traffic

Incident date: Jun 2, 2023

The break booster on my car went out, this part has been reported by several people, because it went out it put myself and my family in danger as the car wouldn’t stop unless you put extreme pressure when breaking. This is extremely dangerous and should be something Ford fixes for free! I had to pay $500 to get this part fixed! I was in fear for my life driving my car and this part is supposed t... Read more

Incident date: Jun 2, 2023

The contact owns a 2014 Land Rover LR2. The contact stated there was an abnormally strong gasoline odor inside the vehicle. There were no warning lights illuminated. Additionally, the contact stated that there was condensation underneath the vehicle while the vehicle was parked. The vehicle was towed to the dealer where it was diagnosed that the fuel flange was cracked and needed to be replaced. T... Read more

Incident date: Jun 2, 2023

On 5/31/22 I took my vehicle for service due @ error. The dealership Mac Hakil I-55 Jackson MS slept my vehicle until 6/2/23 telling me it was my battery charging $813.00. I feel this was a ripped off

Incident date: May 31, 2023

I bought a 2011 MB S400 last year. Everything was good till 3 months ago. I smelled a very bad gas leak one day and it gets worse after I fuel my thank. Nobody wants to seat my car after I buy a gas. I realized there is a gas on my driveway under my passenger seat. When I googled it, there is a recall for MB W221 for 2011 models because of the Fuel Filter parts problem. It's not designed for the h... Read more

Incident date: May 31, 2023

The contact's business owns a 2019 Chevrolet Silverado 1500. The contact stated that while an employee was driving approximately 60 MPH, there was an abnormal sound detected. The engine cooler warning light was illuminated. The contact pulled over and drove about five more miles. The vehicle was towed to the local dealer where it was diagnosed that the oil cooler line had detached. The vehicle was... Read more

Incident date: May 31, 2023

When driving car gives the warning that FCW is not working and other error messages on the screen. When you apply the break, it automatically started breaking having sudden stops which is dangerous to drive on roads. For some reason those check engine lights will go away after some time and everything seems to be normal. Towed to dealer and reported to Chrysler multiple times and they are not taki... Read more

Incident date: May 18, 2023

My check engine light keeps reading a evap code. I have replaced the evap throttle 3x’s. My car smells of a gas leak coming from somewhere. I have taken it to Ford, and to two other mechanics. They claim that the check engine code is wrong and they cannot find where the fuel smell is coming from without the proper code. My check engine light turns on and off with the same error everytime. The ev... Read more

Incident date: May 18, 2023

The contact owns a 2011 Toyota Prius. The contact stated while driving approximately 35 MPH, the contact smelled an abnormal burning odor and then heard an abnormal explosion. The contact observed black smoke coming from under the hood. The contact pulled off the road and turned the vehicle off. The contact stated no warning light was illuminated. The contact lifted the hood and saw flames coming ... Read more

Fire

Incident date: Feb 24, 2023

Hard braked to stop from hitting object in road, abs and tcs light came on. Abs module and hcu need to be replaced, but hcu is on backorder and currently people are reporting 12 months plus to obtain it, and I need to meet fmcsa requirements with no part availability.

Incident date: Feb 24, 2023

The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienc... Read more

Incident date: May 14, 2023

The contact owns a 2011 Mercury Milan. The contact stated that while driving approximately 40 MPH, the power steering failed while accelerating to merge onto the highway. The vehicle veered off the roadway. The contact pulled over to avoid a crash. The contact stated that the steering angle sensor fault message was displayed on the instrument panel. The contact had the vehicle towed to the dealer ... Read more

Incident date: May 29, 2023

The contact owns a 2015 Toyota Corolla. The contact stated that while driving 30 MPH and approaching a stop, the vehicle struck a deer, causing the front windshield to crack. The air bags did not deploy. The vehicle was towed to the residence. There were no reported injuries. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the fai... Read more

Crash

Incident date: May 29, 2023

Low coolant warning light came on. I was towing a travel trailer on a very busy roadway with no place to pull off while pulling a trailer. I had to pull over to the shoulder to check the coolant level and make sure I didn’t cause major damage to my engine by letting it overheat. While waiting to let the engine cool down, I researched and found that this is a very common issue with L5P Duramax En... Read more

Incident date: May 29, 2023

The car seems to keep slipping into neutral while I am driving. If it’s right when pulling away, It shows the drive light is lit up, I am able to accelerate a little bit, and then I suddenly hear the loud rev of the engine, like when it’s in neutral. And I have to shift it into drive again(all while the light never appeared in neutral, it remained in drive) It’s also happened while already d... Read more

Incident date: May 29, 2023

While driving at highway speeds a warning flashed on the dashboard "Stop Safely Vehicle Will Shut Off Soon". I was able to coast to safe stop off the highway and drive slowly on battery powered acceleration for a few miles until the vehicle completely died. The gas engine did not engage during this period. I shut the engine off with emergency lights on while on a two lane road. After restarting th... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog