Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 67,531 complaints for CHRYSLER

Incident date: Aug 31, 2023

My heat and air and defrost comes on and off when it is raining my defrost do not work that is a safety hazard if I Can not defrost my window when it rain and snow nothing works in my truck it works when it wants to . This should be a recall this was a brand new when I brought it should not be having these problems already at theses miles , also my locks don’t want to lock my driver door I have... Read more

Incident date: May 28, 2023

When I shift the vehicle to park and turn it off, about 90% of the time the instrument panel will display a message that says “Shift to park”, and the electrical components will not shut down. The vehicle is in park, but the computer won’t detect it. I took it to dealer while under warranty, and dealer simply stated that it wasn’t happening. It continues to happen, and I fear that it it wo... Read more

Incident date: May 28, 2023

All safety lights AEB, TMPS, ABS, on. The car breaking as driven due to this issue. Reported to Hyundai Headquarters. They said it was a major safety issue but not willing to pay for repairs especially since it's a safety issue.There many reports online of people experiencing the same issue with new cars as well. Having to pay for this is not very noble of Hyundai.

Incident date: May 28, 2023

The Auto-Start/Stop is malfunctioning as follows: When I am stopped at a stop sign, when the auto-start/stop is engaged, the engine will shut down when fully stopped. When the engine re-engages (by even letting off the brake a small amount), the car transmission jolts the car forward very aggressively even thought the brakes are still pressed. It does this every time that the auto on/off is engage... Read more

Incident date: Jun 29, 2023

Subject: Formal Complaint Regarding Vehicle Fire - model y performance 2021, XXXXXXXXXXX Dear Tesla Customer Relations & CarMax, I am writing to express my deep concern and file a formal complaint regarding a serious incident involving my Tesla [model y performance ,, 2021, XXXXXXXXXXXXX], which caught fire on August 1st 2023 while in operation. This incident has raised significant safety concer... Read more

Fire 1 deaths

Incident date: Jun 29, 2023

Fire 1 deaths

Incident date: Jul 28, 2023

The timing chain on my 2014 r-line Turbo Volkswagen Beetle with only 45,000 miles failed and subsequently destroyed the engine. Apparently this is a known issue with VW and Audi's manufactured between 2009 - 2014. There was a class action lawsuit against VW that does not apply to our situation as the claim has passed. Why has there not been a RECALL placed on this? Now we are stuck with a $16,00... Read more

Incident date: Jul 17, 2023

The contact owns a 2023 Nissan Altima. The contact stated that the windshield had cracked with no external cause. The vehicle was taken to the dealer, where it was the windshield was replaced. Additionally, the contact stated while driving 45-50 MPH, the vehicle ahead slowed down, slid and stopped side ways, approximately two feet in the emergency lane and two feet in the left lane. The contact st... Read more

Crash

Incident date: Aug 28, 2023

Power train light came on a busy highway, Transmission disengage from engine ,vehicle stops In the middle of traffic. Towed truck to the dealership on the on the 08/21/23. Reset PCM and TCM module.On the 09/07/23 same problem vehicle stop in traffic.Truck would not move in drive or reverse when engine running ,towed to the dealership today .

Incident date: Jan 15, 2023

Transmission problems - slipping, shifting delays, clunking sounds, losing power, hard shifting. Cam phasers - rattling on cold start Car is available for inspection Shifting delay was confirmed by dealership service department. 4 VCT units and gaskets have been replaced once already to fix cam phasers rattle in 2/21, but issue is happening again. Vehicle has not been inspected by manufacture... Read more

Incident date: Feb 1, 2023

Ford Motor Company has a known defect with their ecoboost engine in the 2013-2019 Ford Escapes, 2013-2019 Ford Fusions, 2015-2018 Ford Edges, 2016-2019 Lincoln MKCs, and 2016-2019 Lincoln MKZs. My 2017 Ford Escape started experiencing signs of this issue and had the check engine light come one. My research found that the issue can lead to overheating, engine damage, smoke from the exhaust pipe, ... Read more

Incident date: Jun 7, 2023

I have had the AEB system engage incorrectly. 1.) Driving on a two lane road at about 40 MPH when I started to enter a curve in the road to the left with no oncoming traffic and no cars in front of or behind my car the AEB engaged and started braking the car. 2.) Driving on a two lane road at about 4 MPH when I started to enter a curve in the road to the left with a car oncoming with no cars in ... Read more

Incident date: Sep 1, 2023

On my way to work, my car alerted me to an electrical malfunction and told me to call for service. When I called my Audi dealership, they told me to bring it in for service the following week. After asking if the car was safe to drive, they told me they wouldn't know unless they looked at the car. After pleading with them, they agreed to an appointment that day. On my way to the dealership - a... Read more

Incident date: Sep 6, 2023

On September 5th, I was driving home and my Airbag Error light and notice came on my dash. I got home, turned the car off and back on and it was gone. September 6th, it happened again. But when I turned the car off and back on, it stayed on. September 7th, it's off, but if anything is sitting in passenger seat, it's on, but the passenger airbag light on my controls says "off". The dealership says ... Read more

Incident date: Aug 22, 2023

Transmission keeps lurching between gears. Going from park to drive or park to reverse causes a lurch before it shifts and from what I would guess is when it goes from 1st to 2nd it also lurches/shudders. Took to dealer and service advisor said he felt it (it’s intermittent) but his transmission guy said there was nothing wrong and that he couldn’t reproduce my complaint. Kia dealer did a “r... Read more

Incident date: Mar 13, 2023

I was driving no warnings lights to shutting down on the road to black smoke came out of the back luckily a guy was going by and helped me move my car

Incident date: Sep 2, 2023

ABS control module is malfunctioning for the second time. Was replaced at approximately 25000 miles. Now is failing again at 48000 miles. ABS braking and traction control is affected.

Incident date: May 1, 2023

Only on days where I leave my car in the direct heat under the sun for a few hours I go to get in and start and it starts up at first and then the dashboard displays "check starter system" soon after all the electrical work in the car shuts down and doesn't turn on again until the car cools down or when the sun goes down. I live in phoenix where it's hot everyday so this issue is happening frequen... Read more

Incident date: Aug 25, 2023

Drivetrain malfunction warning comes on when the car runs for a few hours in the heat or when randomly driving. Sometimes the warning will clear itself after waiting a few minutes, but it might come back after a few minutes driving or not. In other instances, the drivetrain will not clear itself and will take more than a few hours. Took it to the repair shop 3 times and they indicated it could be... Read more

Incident date: Sep 5, 2023

My 2014, Honda Accord has every warning light on the dashboard on. Once this happened, I took it to my local dealership and was informed that my ABS module had failed. The dealership also informed me that the vehicle was not repairable because of the part being available. The part is on back order with no timetable of when the dealership will get the part.. my car is now sitting because it is unsa... Read more

Incident date: Sep 5, 2023

The warnings shown in the attached picture came on for no reason all at once then after a restart of the engine, they all disappeared except the check engine light. OBDII code reader shows the code P2004, but after clearing the code with the OBDII tool, the check engine light doesn't come back, which should mean the problem P2004 does not exist anymore. The same story has happened several times i... Read more

Incident date: Sep 5, 2023

Starting from a traffic light at Woodlands Parkway and Gosling Road in the Woodlands, TX - Vehicle accelerated normally during shifting from 1st to 2nd gear. When shifting from 2nd to 3rd - Engine RPM went to ZERO and vehicle suddenly lost all power and died. There was a large Ford F150 behind the car. Thankfully, I was watching the tachometer and coasted to the shoulder before attempting to shif... Read more

Incident date: Sep 5, 2023

The cylinder head cracked and leaked engine coolant at 72K miles. This is a known design flaw IAW TSB 01-007/22. Vehicle overheated.

Incident date: Jan 9, 2023

The contact owns a 2020 Subaru Forester. The contact stated that the windshield was cracked. The crack had developed on the passenger’s side of the windshield’s edge where the windshield meets the frame and expanded 6 inches horizontally. The contact had not taken the vehicle to the local dealer or the glass shop. The windshield was not replaced. The manufacturer had not been informed of the f... Read more

Incident date: Sep 4, 2023

Got stuck in an isolated place due to Engine Overheat. Found a Water coolant leaked due to loose bolt/screw on water pump inlet. I just learned that it is common to 2018-2020 Jeep Wrangler JLU with 2.0 Engine

Incident date: Sep 4, 2023

The contact owns a 2015 Chrysler 200. The contact stated that while driving at an undisclosed speed, the parking brake was independently activated. The vehicle was taken to the dealer however, the failure could not be duplicated. The contact stated that the failure intermittently occurred since purchasing the vehicle in 2015. The vehicle was not repaired. The manufacturer was not made aware of the... Read more

Incident date: Sep 4, 2023

Door latches do not open from the exterior, could possibly cause a safety hazard

Incident date: Sep 3, 2023

The driver's side cylinder head failed and engine oil began leaking down the engine and onto the exhaust pipes. The cylinder head was kept by the dealership and is not available for inspection. My safety was put at risk of a vehicle fire from the fresh oil leaking onto the exhaust manifold and piping. I could smell the burning oil and saw it dipping under my vehicle. The dealer did not say that th... Read more

Incident date: Sep 2, 2023

It appears that my car started itself, went into gear and drove into my garage. At 9:00 PM om Thursday my dog was barking and growling, I suspected someone was outside. I went to investigate and saw my car running and lodged against my garage and garage door. It would stop and start again and try to move forward but it was stuck against the wall and door. The car moved approximately 6 feet ... Read more

Incident date: Sep 1, 2023

The car was going at the speed limit or maybe 5-9 miles over speed limit when brakes were pumped to stop car as there was stop and go traffic on a bridge in bay area (CA). The car had quite a distance from the car in front of it. Despite brakes being applied, the car seemed to accelerate and brakes had to be applied hard. However, the car did not stop until it hit the honda in front of it. As ... Read more

Crash

Incident date: Sep 2, 2023

Drivers side fuel tank sending unit print or sending unit top leaking fuel, a check engine light appeared and almost instantly started smelling like gas. The check engine said small evap leak. This is a huge safety concern for my family and I. No further action has been done.

Incident date: Sep 2, 2023

My c300 2017 only had 55k and suddenly the engine light on, when I check it show that I need Positive Crankcase ventilation valve replace. it cost $2300.

Incident date: Sep 2, 2023

When I put my car into park and turn it off I’m Shift to park error code. So the car stays on and won’t turn off. I turn the car on and off shift the gear and nothing happens. I have to sit in the car a hope that it goes into park. See photo.

Incident date: Aug 31, 2023

On 8/28/23, I turned my car on and all the warning lights were flashing on the dashboard. Two days later, just before bringing the car in for diagnostics, they stopped flashing. Then today, started again. This happened before in April, of this year, but the lights stopped flashing until now. In May, my car slammed on the brakes while I was driving down a side road. The diagnostics showed nothing... Read more

Incident date: Aug 31, 2023

LOSS OF BATTERY CHARGE - INSPECT GENERATOR CONTROL MODULE Previous recall issued, Chevy says car issue was resolved but is not

Incident date: Aug 31, 2023

On 22 and 25 August my vehicle came to an abrupt stop with a Pre Collision Braking Displayed in a rectangular box in the center of my dash. The hard breaking and warning display happened for only 1-2 seconds. There were no driver or passenger physical injuries other than being startled and upset with the vehicle coming to such an abrupt stop with no other vehicles, debris, or obstructions on the... Read more

Incident date: Aug 15, 2023

I'd like to report a safety concern. There are two issues. 1. the shape of the steering wheel, and 2. the location of the buttons and overall stalkless yoke. I have had this vehicle for a little over a year now, and there have been a number of times both issues could have caused a major accident. The first issue is the shape of the steering wheel. When driving normally, just every day driving, i... Read more

Incident date: Aug 24, 2023

The contact owns a 2017 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made awa... Read more

Incident date: Aug 24, 2023

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced ... Read more

Incident date: Aug 16, 2023

The fuel outlet flange mounted on the fuel tank cracked, which caused a fuel leak that could have resulted in a fire. This has been confirmed by the dealership currently servicing the vehicle. There were no hazard lights that came on to indicate an issue. Only the extreme smell of raw fuel. There has been another recall for this same issue on other models. Please expand to my model too as this i... Read more

Incident date: Aug 31, 2023

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle made an abnormal sound upon depressing the accelerator pedal. The contact pulled to the side of the roadway. The contact stated that upon inspecting underneath the vehicle, he noticed that the transmission oil cooler was covered in red fluid due to a crack near the oil cooler line. The vehi... Read more

Incident date: Aug 31, 2023

The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms pa... Read more

Incident date: Aug 31, 2023

My car lurches when I put it into gear, drive or reverse. When a red light turns green and I put my foot on the accelerator the car will lurch forward. I was in my garage when I started my car and my foot was firmly on the brake as I shifted into reverse with my foot on the brake the car violently lurched backwards.

Incident date: Aug 30, 2023

I received a "shift sys fault" error after I shifted into the reverse gear and reversed into a parking spot at my apartment complex. My car would not shift into any other gear after that. Luckily, I wasn't making a three point turn on a street or getting out of a shopping mall parking lot. This seems to be a known issue with Ford's switch cables and bushing, and a recall was already issued, but no... Read more

Incident date: Jun 28, 2023

Steering- the steering wheel sticks and clicks and makes it very hard to maintain a straight path. Assisted Braking- brakes randomly has caused me to almost get rear ended on highway multiple times Dropped off to to dealer today.. acted like they have never heard of these two problems

Incident date: Mar 12, 2023

Nothing happened, yet. The magnetic material attached to the reluctor wheel provides a signal to the crankshaft position sensor. If this signal material is lost, the engine loses its ability to synchronize injector pulses and cam timing. This loss of crankshaft position can result in an engine stall, as well as loss of the ability to restart the engine. Safety Risk A loss of motive power can cause... Read more

Incident date: Jul 28, 2023

To whom it may concern. I have a 1993 Ford F-150 pickup truck. I have recently experienced the problem with the fuel system described in NHTSA Campaign ID Number 93V125000, NHTSA Action Number EA93001. This defect in the fuel pump causes the fuel drawn from the front tank to be returned to the rear tank. In short time the rear tank capacity can be exceeded causing fuel to spill from filler nec... Read more

Incident date: Aug 29, 2023

Driving vehicle at a low/medium rate of speed, and car completely shut off without warning. Check engine light appeared after restarting the vehicle. This is the second time this has happened to me since November 2022. I filed a report then as well. This car should not be allowed on the road and Audi should be forced to buy it back. The vehicle has less than 35,000 miles. Dealer has not confirmed ... Read more

Incident date: Aug 29, 2023

This is a report of a RECURRING problem commonly known as "phantom braking." When I take long trips in this vehicle at legal freeway speeds and with the Adaptive Cruise Control and Auto Steer (lane keeping) functions engaged, the vehicle will occasionally reduce speed suddenly and violently (emergency braking) even if there are no vehicles ahead and no visible hazards whatsoever. This occurs wit... Read more

Incident date: Aug 29, 2023

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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