Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
Incident date: Jun 21, 2023
The contact owns a 2020 Ford Escape. The contact stated that while opening and closing the driver's side door, there was an abnormal crunching sound coming from the door. The contact stated that he observed that the welds on the door and the check arm were fractured. The contact stated that the driver's side window no longer raised or lowered as designed. The contact had taken the vehicle to a loc... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — ENGINE AND ENGINE COOLING
Jun 21, 2023
Incident date: Jun 21, 2023
The contact owns a 2018 Ford Explorer. The contact stated while her husband was driving approximately 45 MPH, the check engine warning light started flashing. The contact stated that after blinking twice, the vehicle lost motive power and stalled. The driver coasted to the side of the roadway and had the vehicle towed to a certified mechanic who diagnosed the vehicle and determined that the water ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — ENGINE
Jun 21, 2023
Incident date: Jun 21, 2023
The contact owns a 2016 Kia Soul. The contact stated while driving 75 MPH, there was a knocking sound coming from the vehicle. There was no warning light illuminated. The contact checked the oil level and became aware that the vehicle was low on oil. The contact added oil, but the failure persisted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — STRUCTURE:BODY
Jun 21, 2023
Incident date: May 5, 2023
At around 66,000, I opened the driver's side door and noticed a popping sound when the door opened wide. I investigated a bit and noticed the door welds were cracked. The workaround was to only open the driver's side door slightly when entering and exiting. Then the driver's side window began behaving erratically. It could lower slightly but then may roll back up or roll all the way down without h... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — ENGINE
Jun 21, 2023
Incident date: May 5, 2023
My car was having issues with the engine making a rattling sound and having difficulty accelerating. About a week after the symptoms came up, my car died on the side of the road. I am so lucky I was in a neighborhood and not on the freeway. No lights came on at all until 10-20 seconds before it died. I was able to get my car to the dealership and was told I'd need a new engine. Although I bought i... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — POWER TRAIN
Jun 21, 2023
Incident date: May 5, 2023
My Pacifica Hybrid van has been at a Chrysler dealership (Castle Rock in Colorado) for over six weeks now to have the Z11 recall addressed. It is clear that neither Chrysler nor their dealers know how to properly fix this (potentially lethal) issue with their vehicle batteries. Chrysler have failed to provide a loaner vehicle, even though it is stated in their recall letter that they would, and ... Read more
Incident date: Jun 21, 2023
The contact owns a 2013 Hyundai Sonata. The contact stated while driving 50-60 MPH, the check engine warning light and several unknown warning lights illuminated. Additionally, the brake pedal became firm, and the vehicle failed to respond as needed. The contact stated that she swerved from one lane to the other to avoid a crash. The vehicle then lost motive power in the middle of the highway and ... Read more
Incident date: Jun 21, 2023
Since first taking delivery of the vehicle, the front windshield has exhibited poor visibility and significant glare, especially in rain during the evening/night, due to what appears to be a film of some sort. The windshield impairs visibility to the extent that it scares me to drive in rain, producing a sort of cataract effect on your vision. My local Ford dealer in Louisiana attempted to add... Read more
Incident date: Jun 7, 2023
After coming down an incline in my garage at work I stopped at a red light, took my foot off of the brake to let the brake assist kick in and my auto idle kicked off as well. Within seconds my car shut off and the instrument panel started flickering. I got SEVERAL error messages flashing by quickly including the "Park Brake Malfunction Service Now" error. I tried to turn the car back on and kept... Read more
Incident date: Jun 7, 2023
After coming down an incline in my garage at work I stopped at a red light, took my foot off of the brake to let the brake assist kick in and my auto idle kicked off as well. Within seconds my car shut off and the instrument panel started flickering. I got SEVERAL error messages flashing by quickly including the "Park Brake Malfunction Service Now" error. I tried to turn the car back on and kept... Read more
Incident date: Jun 16, 2023
This is now the 2nd carseat, same exact brand and model. The headrest is to be positioned in certain spots as the child grows. I raised it to where its needed but the headrest falls. I have watched countless youtube videos and read the instruction manuals how to and the headrest still goes to the lowest sitting position possible. When it happened to the first carseat they sent out backing plates f... Read more
Incident date: Jun 8, 2023
1) Fuel gauge readings are erratic, empty one minute then full the next then back to empty or in between regardless on actual fuel level. 2) Safety at risk if fuel pump malfunctions and gas gauge readings erratic. 3) Problem has been noted in numerous blogs, internet sites. 4) No open recalls yet this is a serious problem. 5) The only warning lights are fuel gauge flashes empty, but then g... Read more
Incident date: Jun 8, 2023
Brake lights come on as soon as you start the car.Go off when press the brake pedal.Its like they are reversed or something.
Incident date: Jun 8, 2023
My wife got in the vehicle after shopping and tried to start the vehicle. She said all displays were dark or blank and no instrument cluster lights, no indication on the touch screen. She said she tried several times to start the vehicle and same thing happened. She stated that after waiting a considerable time she tried calling me about the problem but I didn’t answer. She then tried one mo... Read more
Incident date: May 31, 2023
I was at a stop light. When I went to go, Truck Stalled for No reason and I lost All control. No steering, No brakes, and it would NOT start until I came to a full stop after almost getting side swiped by oncoming cars in opposite lane, of which I rolled into
Incident date: Oct 27, 2022
Leather Instrument Panel (IP) Cover Delaminating. Older models appear to have a service notice but the newer models do not.
Incident date: Mar 18, 2019
I was in a vehicle crash in my 2015 Ford focus none of my airbags deployed. My seatbelt did not lock and my driver seat they came sideways.
Crash
1 injured
Incident date: Mar 18, 2019
I was in a vehicle crash in my 2015 Ford focus none of my airbags deployed. My seatbelt did not lock and my driver seat they came sideways.
Crash
1 injured
Incident date: Mar 18, 2019
Windshield seams unhinged, the interior panels buckled and unhinged obstructing airbags, and wiper dispenser malfunctions causing poor visibility while driving. I’ve experienced every disappointment and near dangers of uconnect to having the system replaced with the same brand to no avail. I have date stamped pictures depicting the unsafe issues. I even went back to the dealership of purchase to... Read more
Incident date: Jun 18, 2023
I am writing to formally notify you of an issue I have been experiencing with my recent leased vehicle, and to request that the issue be addressed accordingly. Additional information: Leased date: February 11, 2023 Dealer address: HUDSON HYUNDAI 977 Communipaw Avenue Jersey City, New Jersey 07304 Phone: (201) 333-3100 2023 HYUNDAI VENUE DENIM LIMITED VIN NUMBER: [XXX] n February 11, 2023, from HUD... Read more
Crash
Incident date: Jun 18, 2023
The fuse box is faulty. It’s not giving power to the starter when the car heats or if it is hot outside. My car has been showing “reduced engine power” and it will no longer turn on. I have researched online and on YouTube from mechanics that the fuse box is the problem. I have taken the car in multiple times and my mechanics never get a code for electric issues. There is a brand new radiato... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — SERVICE BRAKES
Jun 17, 2023
Incident date: Jun 17, 2023
The emergency break was stuck it wouldn’t allow the parking break to release which caused me to not be able to stop. It drove fine for 40 miles then when I turned into a parking lot it wouldn’t stop even with the emergency break released.
Incident date: Jun 17, 2023
While driving at 70 mph my car just shut off. The radio and lights stayed on. The oil and battery light came on before it just shut down. Steering locked up. When safely to side, and turned key off it starts right back up, but now traction system is off. Has gas and nothing is broken.
CHRYSLER
TOWN AND COUNTRY
(2013) — POWER TRAIN
Jun 17, 2023
Incident date: Jun 16, 2023
This 2000 Ford escape only has 23,111 miles on it. The transmission is whining like crazy and sometimes slips. I feel it is a faulty transmission and should be replaced with such low mileage. I cannot afford to pay for this, so it Hass to be under a recall.
Incident date: May 19, 2023
On my 2018 RAM 3500 beginning on Memorial Day 2023, the instrument cluster began flashing with a loud door type chime. The cluster began cycling through messages including Service Electronic Braking System, ABS Failure, and illuminating alarms. Upon testing with a code reader I was presented with the following codes: C0020-01 ABS Pump Motor Control - General Electrical Failure and U0402-00 Implaus... Read more
Incident date: May 19, 2023
On my 2018 RAM 3500 beginning on Memorial Day 2023, the instrument cluster began flashing with a loud door type chime. The cluster began cycling through messages including Service Electronic Braking System, ABS Failure, and illuminating alarms. Upon testing with a code reader I was presented with the following codes: C0020-01 ABS Pump Motor Control - General Electrical Failure and U0402-00 Implaus... Read more
Incident date: May 5, 2022
2007 GMC SIERRA- Consumers writing in about the recall notice and repair of the Takata airbag. Consumer stated " I made an appointment with the dealer." " After waiting in a long line to check in. the serviceman told me that to replace the airbag they would have to remove the dashboard and it most likely will crack during the procedure and the replacement cost is at my expense. He also said that h... Read more
Incident date: Apr 1, 2022
Driver was in the process of parking. While driver had foot on brake and about to put vehicle in park, vehicle suddenly lurched forward uncontrollably, jumped the curb, ran over thick bushes, and ran into the front window of a store. as soon as vehicle stopped, driver placed the vehicle in park. None of the safety features prevented this.
Crash
CHRYSLER
TOWN AND COUNTRY
(2016) — UNKNOWN OR OTHER
Jun 14, 2023
Incident date: Jun 5, 2023
Every time it rains, the inside of my vehicle floods through the ceiling and floors. This is a manufacture defect that is outside of my control. This is a safety issue because it causes mold and mildew in the vehicle which is a hazard to inhale. I'm also concerned that the possibility exist for an electrical hazard.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — ENGINE
Jun 14, 2023
Incident date: Jun 14, 2023
I have a recall on rear suspension I have called to have the repairs done several times I was given response of they didn't have the parts needed and would take several weeks . Rear suspension is very unsafe and now the engine cooling component is causing issues with over heating and not giving any warning lights on dash and am afraid found cause fire or some unsafe issue
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — SUSPENSION
Jun 14, 2023
Incident date: Jun 14, 2023
I have a recall on rear suspension I have called to have the repairs done several times I was given response of they didn't have the parts needed and would take several weeks . Rear suspension is very unsafe and now the engine cooling component is causing issues with over heating and not giving any warning lights on dash and am afraid found cause fire or some unsafe issue
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — ENGINE
Jun 14, 2023
Incident date: Jun 14, 2023
Three (3) incidents between 36 miles and 110 miles on brand new minivan - beginning 6/10, 6/11 and today 6/14. The first time the vehicle was plugged in charging 120v l1 charger, my kids came to me and said the van is making noise all the time. The key was inside the house about 75 feet away. It sounded like the cooling fans were running, varying in speed every minute or so up to high speed, the d... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — AIR BAGS
Jun 14, 2023
Incident date: Jun 14, 2023
At only 35,500 miles on my 2009 G37 the Passenger Safety Air Bag sensor light continues to blink. Forums are filled with same 2009 passenger safety air bag sensor problems. Infiniti will not cover. Suggested repair is $6,050.00
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — ENGINE
Jun 14, 2023
Incident date: Jun 14, 2023
2017 3.3V6 GDI engine. Suddenly lost power, knocking severely. No oil in engine, no signs of leaks or burning, never had any issues of oil consumption between changes. Oil last changed 2 months prior. No warning lights ever came on for low oil or low oil pressure. Hyundai blue link app indicates all systems normal with the vehicle. Safety risk of sudden loss of power while driving without warning ... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — SEATS
Jun 14, 2023
Incident date: Apr 3, 2023
Passenger head rest deployment while parked with no reason
Incident date: Jun 12, 2023
Water leaks in through the sunroof and top racks and leaks out the dome lights inside of the car
Incident date: Jun 11, 2023
The car begins to slow down and not accelerate. Then when car is pulled over, turned off and restarted it goes back to driving normal. Happens about 3 times per day. Almost caused a pile up on highway because cars had to wait for me to Pull over on shoulder.
Incident date: Jun 2, 2023
The contact owns a 1994 Honda Del Sol. The contact stated that the air bag warning light was illuminated. The contact called the local dealer and was referred to the manufacturer. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 95V203000 (Air Bags). The manufacturer was contacted and referred the contact to a third party to order... Read more
Incident date: Jun 2, 2023
The contact owns a 1994 Honda Del Sol. The contact stated that the air bag warning light was illuminated. The contact called the local dealer and was referred to the manufacturer. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 95V203000 (Air Bags). The manufacturer was contacted and referred the contact to a third party to order... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — ELECTRONIC STABILITY CONTROL (ESC)
Jun 12, 2023
Incident date: Jan 11, 2023
The contact owns a 2018 Ram 3500. The contact stated that on several occasions while driving at high speeds, the vehicle drove over a bump in the roadway and the ABS warning light, electronic stability control warning light, and the check engine warning light intermittently illuminated but remained illuminated. The contact stated that prior to driving over the bump, the cruise control operated as ... Read more
Incident date: Jun 12, 2023
The contact owns a 2019 Volkswagen Atlas. The contact stated that on three separate occasions, the passenger’s side air bag malfunction warning light illuminated with an occupant seated in the passenger’s seat. The air bag sensor, the air bag, and the air bag module were each replaced on three separate occasions by the dealer. The manufacturer was also notified of the failure. After the latest... Read more
Incident date: Jun 12, 2023
The contact's son owns a 2013 Husqvarna TR650 Strada. The contact stated that while his son was riding 35 MPH, the throttle failed to release as designed, causing fuel to be pumped into the engine, forcing the rider to keep riding. Additionally, the RPM would not decrease. The motorcycle was taken to the dealer; however, the parts for the repair were not available. The manufacturer was made aware ... Read more
Incident date: Jun 12, 2023
My uconnect radio did a firmware update. And my rear view backup camera, and my satellite radio with my navigation system stopped working. Along with my throttle body error light came up. Also the car was parked in the driveway standing still.
CHRYSLER
TOWN AND COUNTRY
(2014) — ELECTRICAL SYSTEM
Jun 12, 2023
Incident date: May 31, 2023
Power transmission failure due to electrical issues. 63k miles only.
CHRYSLER
TOWN AND COUNTRY
(2014) — POWER TRAIN
Jun 12, 2023
Incident date: May 31, 2023
Power transmission failure due to electrical issues. 63k miles only.
Incident date: May 27, 2023
The contact owns a 2016 Ford Explorer. The contact stated that while attempting to shift the gear shifter into park(P), the transmission failed to shift as needed. The contact stated that the transmission would only shift into reverse(R). An independent mechanic flipped an unknown switch, and the contact was able to drive her vehicle to her residence; however, when the contact attempted to shift t... Read more
Incident date: May 27, 2023
The contact owns a 2016 Ford Explorer. The contact stated that while attempting to shift the gear shifter into park(P), the transmission failed to shift as needed. The contact stated that the transmission would only shift into reverse(R). An independent mechanic flipped an unknown switch, and the contact was able to drive her vehicle to her residence; however, when the contact attempted to shift t... Read more
Incident date: May 27, 2023
purchased may 15th.and now car sits in my apartment parking lot as a roadblock for all tenants since May 27th. 2008sebring started fine.drove 2 miles roundtrip, vehicle ride was rough upon turning into residence thankfully I was not on the street in traffic when the car decided to stop ,the windows were down I still have not been able to get them rolled up .lights instrument panel lights went ... Read more
CHRYSLER
PT CRUISER
(2002) — WHEELS:LUGS/NUTS/BOLTS/STUDS
Jun 11, 2023
Incident date: Jun 11, 2023
3 lug nuts on the front passenger side wheel snapped and broke off while driving in highway.