Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Sep 16, 2023
The contact owns a 2017 Buick Enclave. The contact stated while driving 30 MPH, the contact heard an abnormal sound and the vehicle started shaking abnormally. The contact stated that the engine and TPMS warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unkn... Read more
Incident date: Jul 8, 2023
When trying to start vehicle it displays a “Service Electrical System” error followed by “Coolant Temperature Too High” my coolant gauge sky rockets red and then returns to a very low level. The vehicle has not overheated and has been parked and cooled off completely before trying to start. It is now causing my vehicle to throw messages saying my back up light, brake light, and blinker lig... Read more
Incident date: Jul 8, 2023
I was making a left turn and my steering wheel locked up. I couldn't return the wheel right to straighten out. The car kept going left. I had to put my car in reverse and after some time the steering wheel unlocked while in reverse. I was on a busy street and almost caused an accident. I was on the right lane and it forced me into the left lane. The driver I cut off was able to brake just in time... Read more
Incident date: Jul 8, 2023
I was making a left turn and my steering wheel locked up. I couldn't return the wheel right to straighten out. The car kept going left. I had to put my car in reverse and after some time the steering wheel unlocked while in reverse. I was on a busy street and almost caused an accident. I was on the right lane and it forced me into the left lane. The driver I cut off was able to brake just in time... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) - AIR BAGS
Sep 19, 2023
Incident date: Sep 16, 2023
The contact owns a 2014 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The man... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Sep 19, 2023
Incident date: Sep 16, 2023
The vehicle has suddenly applied automatic emergency braking on numerous occasions when there is no obstruction in the road or potential emergency situation. This often occurs multiple times per trip on longer trips (multiple hours of driving). It seems to happen regardless of whether Autopilot is activated or just cruise control. It seems much more common on hot, sunny days when highway mirag... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) - UNKNOWN OR OTHER
Sep 19, 2023
Incident date: Sep 16, 2023
Three weeks ago, I took my vehicle to Fred Haas Toyota Dealer in Spring, TX and they informed me that my driver axle needed replacement. My service advisor has now given me three ETAs on when the part will be delivered. Today, he mentioned that there is a nationwide back order on the part and suspects that many highlanders are experiencing the same problem
Incident date: Sep 17, 2023
The U CONNECT screen is de-laminating and this is leading to ghost presses on the screen. If my phone is connected, it will start randomly calling people. The entertainment system will change inputs, stations or tracks at random - allowing up to 4 seconds before switching. The automatic climate control will change fan speeds and function constantly. The GPS navigation screen will not stay up and t... Read more
Incident date: Sep 18, 2023
While driving all sensors began flashing simultaneously. I took to mechanic and a few codes turned up. One for speed messages. One for can bus and the other was U0001. Took to dealership service and they had it for a week. After charging battery all sensors were cleared. Same day driving home all sensors came back on simultaneously. Car began making noises and driving in limp mode windshield w... Read more
Incident date: Sep 15, 2023
I have had my Tesla to their shop FOUR times to try to fix a safety airbag issue in the drivers side which they have had my car for weeks and weeks on end, only for me to get it back with the same issue after only a few days of repair! I asked them for a refund and other things and they have done nothing! They still make me pay full price for my lease even though they have had my car in their sho... Read more
Incident date: Sep 15, 2023
The contact owns a 2014 Ford Focus. The contact stated while driving approximately 10-15 MPH, the vehicle experienced a loss of power steering assist. The power steering assist warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and ref... Read more
Incident date: Sep 17, 2023
The contact owns a 2023 Honda Civic. The contact stated while driving at an undisclosed speed, the steering wheel failed to respond properly while turning. The contact stated that the steering wheel was stiff and difficult to turn while maneuvering the vehicle. The vehicle was taken to the dealer to be diagnosed. The dealer was unable to duplicate the failure. The vehicle was not repaired. The man... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - ENGINE AND ENGINE COOLING
Sep 18, 2023
Incident date: Jul 1, 2023
The contact owns a 2015 Ford Escape. The contact stated that when the vehicle was started, the engine temperature warning light illuminated. The contact stated that when the coolant was added, there was condensation underneath the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 120,000.
CHRYSLER
TOWN AND COUNTRY
(2015) - SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
Sep 18, 2023
Incident date: Sep 16, 2023
The contact owns a 2013 Honda Accord. The contact stated while driving 10 MPH, the steering wheel was firm. Additionally, the brake pedal was depressed but failed to stop the vehicle in a reasonable amount of time. The contact also stated that the transmission was shifting rough while driving. Several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic to be d... Read more
Incident date: Aug 27, 2023
The sunroof is and side of the front window leak and caused the electrical system to fault. It happened in my 2017 rogue and again in my 2020. I have had it fixed twice and it still does it. They say it’s from dirt but as soon as they ran diagnostics and cleaned it out it leaks again. I have photos and documentation of both visits to the dealership and pics of the leaking.
CHRYSLER
TOWN AND COUNTRY
(2015) - VISIBILITY/WIPER
Sep 16, 2023
Incident date: Sep 13, 2023
Rear back windshield shattered out of nowhere in pieces, no impact at all 5 months after purchase. I went to the dealership Honda Ontario because I had warranty but they would not help or even report the situation.
CHRYSLER
TOWN AND COUNTRY
(2015) - EXTERIOR LIGHTING
Sep 16, 2023
Incident date: Sep 13, 2023
Headlights on vehicle “droop” after driving 20 minutes or more. They start off okay and then become non existent l, pointing directly down toward the pavement in front of the vehicle and you can’t see more than 1 car length in front of you. You must turn the vehicle off and then back on to reset the headlights to drive. This is a huge safety issue for driving at night.
CHRYSLER
TOWN AND COUNTRY
(2015) - STEERING
Sep 16, 2023
Incident date: Sep 13, 2023
The steering wheel starts sticking when going highway speed around 60-70mph causing me to overcompensate to adjust it to keep following the road, when done so, the car jerks along with the overcompensation. This is causing alot of strain on my arms due to me having to constantly force the wheels to turn to follow the road, took it to the dealership, quoted $4000+ for a steering rack replacement. I... Read more
Incident date: Sep 15, 2023
Windshield chip at day 4 of ownership, full on crack requiring replacement week 4 of ownership. Windshields are clearly subpar, owners on 3rd and 4th replacement windshields already. Dont know if it's the glass or the vehicle design, but there's a problem here.
Incident date: Sep 15, 2023
Driving down the freeway and all of a sudden got a service break assist notification and without warning I was unable to stop the vehicle. I was able to coast my way off the freeway and upon my exit I tried to pull into an empty parking lot but there was a fire fence I ended up crashing into which is probably what brought the vehicle to a complete stop. This is very dangerous and I have read numer... Read more
Crash
Incident date: Sep 15, 2023
Back up camera is not working properly. This started 1st of the year when it doesn't come on while in reverse. It's been on again off again for months. I should have reported sooner but was hoping it would resolve when following guidelines from the of owners manual. No messages or other symptoms that I'm aware of or appear and it's happening more often. There has been no inspection done. No inci... Read more
Incident date: Sep 11, 2023
2018 Honda CR-V EX Shortly after purchasing my Honda CR-V in Feb 2018, I noticed a strong smell of gas when I changed the oil. I found a recall bulletin regarding fuel mixing with oil and worked with Honda to have a software update (Case #*******) in late 2018. Afterwards, the vehicle performed normally and has for a few years. Approximately 12 months ago every light on the instrumentation p... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - STRUCTURE:BODY:TRUNK LID
Sep 14, 2023
Incident date: Sep 1, 2023
The contact leased a 2021 GMC Acadia. The contact stated water had leaked into the trunk compartment on a rainy day. Additionally, the contact stated that he pressed the power release button to close the trunk; however, while the trunk lid was in the process of closing, the driver's side trunk lid spring fractured. The dealer and the manufacturer were not notified of the failure. The vehicle was n... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - FUEL/PROPULSION SYSTEM
Sep 14, 2023
Incident date: Sep 14, 2023
Car stopped running while on the interstate. Could have crashed into others or others crashed into me. Mechanic confirmed it’s a bad fuel pump. 10 other Genesis GV80 in the shop for the same reason. No parts available.
Incident date: Sep 7, 2023
Twice in the span of 3 months my 2021 Audi eTron with less than 25K miles shutdown while driving with an error message "Electrical system: malfunction! Safely stop vehicle." At this point the drive train is completely disengaged and all that can be done is coast to a stop with limited ability to steer or control the vehicle. The vehicle must then be towed to a dealership. If this had happened ... Read more
Incident date: Sep 7, 2023
Twice in the span of 3 months my 2021 Audi eTron with less than 25K miles shutdown while driving with an error message "Electrical system: malfunction! Safely stop vehicle." At this point the drive train is completely disengaged and all that can be done is coast to a stop with limited ability to steer or control the vehicle. The vehicle must then be towed to a dealership. If this had happened ... Read more
Incident date: Sep 7, 2023
Twice in the span of 3 months my 2021 Audi eTron with less than 25K miles shutdown while driving with an error message "Electrical system: malfunction! Safely stop vehicle." At this point the drive train is completely disengaged and all that can be done is coast to a stop with limited ability to steer or control the vehicle. The vehicle must then be towed to a dealership. If this had happened ... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - ELECTRICAL SYSTEM
Sep 13, 2023
Incident date: Sep 6, 2019
In Hybrid mode, the transition from gas to battery power is clunky. It surges forward unpredictably and takes a bit to respond when the pedal is pressed. This erratic forward surge has happened several times, including once while my child was drinking water – which spilled all over him. The brakes are hard to modulate and are never consistent. When driving in e-save there is an awful engine nois... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - AIR BAGS
Sep 13, 2023
Incident date: Mar 22, 2023
Service safety restraint system came on my vehicle and I just purchased this vehicle 3 weeks ago.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - ELECTRICAL SYSTEM
Sep 13, 2023
Incident date: Mar 22, 2023
I WAS DRIVING MY 2017 CHEVROLET IMPALA IT STARTED JERK AND THEN STALL OUT I HAD TO HAVE THE CAR TOWED HOME ONSTAR SENT ME THE CODES SAYING IT WAS ECM AND TCM PROBLEM THAT VERY SCARY I WAS IN THE MIDDLE OF THE ROAD
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - POWER TRAIN
Sep 13, 2023
Incident date: Mar 22, 2023
I WAS DRIVING MY 2017 CHEVROLET IMPALA IT STARTED JERK AND THEN STALL OUT I HAD TO HAVE THE CAR TOWED HOME ONSTAR SENT ME THE CODES SAYING IT WAS ECM AND TCM PROBLEM THAT VERY SCARY I WAS IN THE MIDDLE OF THE ROAD
Incident date: Jul 7, 2023
In March my van stalled as I was turning through a busy intersection with my child in the front seat. We narrowly avoided being t-boned. For a second the dash lit up with lights and then it said to shift to park to start vehicle but I couldn't shift. After finally getting it in neutral some good samaritans helped me push it out of the intersection and while I sat off to the side, after about 15 mi... Read more
Incident date: Jul 7, 2023
In March my van stalled as I was turning through a busy intersection with my child in the front seat. We narrowly avoided being t-boned. For a second the dash lit up with lights and then it said to shift to park to start vehicle but I couldn't shift. After finally getting it in neutral some good samaritans helped me push it out of the intersection and while I sat off to the side, after about 15 mi... Read more
Incident date: Jul 7, 2023
I bought a used 2011 Ford Fusion 1 year ago with 91,000 miles on it. When I took it for a test drive, the brakes were fine. After I bought it and drove it for a few days, I noticed that when I was in stop and go traffic, the brakes weren't engaging as soon - and the brake pedal would have to be pressed much further down towards the floor before engaging. It only happened once in a while, but as... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - VEHICLE SPEED CONTROL
Sep 13, 2023
Incident date: Jun 30, 2023
The first incident I had occurred approximately three weeks ago. I began accelerating from a stop light when I felt something jerk. My car began to slow down and it would not accelerate. The car would not go over 20 mph per hour. This incident was extremely dangerous as I was on a highway that has a speed limit of 55 mph. I brought the car to the Genesis dealership. They diagnosed it as a bad fu... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - FUEL/PROPULSION SYSTEM
Sep 13, 2023
Incident date: Jun 30, 2023
The first incident I had occurred approximately three weeks ago. I began accelerating from a stop light when I felt something jerk. My car began to slow down and it would not accelerate. The car would not go over 20 mph per hour. This incident was extremely dangerous as I was on a highway that has a speed limit of 55 mph. I brought the car to the Genesis dealership. They diagnosed it as a bad fu... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - UNKNOWN OR OTHER
Sep 13, 2023
Incident date: Mar 7, 2023
I bought my 2021 GV80 used with 15,500 miles. After driving not even 100 miles, we experienced the vehicle stalling and having no power. Giving it gas, the RPM's would not rise and the engine then shut off. The engine light briefly turned on but did not stay on. After the car shut down and turned back on, we kept driving. We took the vehicle immediately to the dealer where they proceeded to tel... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - UNKNOWN OR OTHER
Sep 13, 2023
Incident date: Sep 12, 2023
Instruments cluster not working after water water got into car from rain.
Incident date: Aug 15, 2023
Around June of this year, my engine light came on. I took it to my technician, who cleared the code. After an accident on 7/4/23, and after picking the car up from being repaired, the engine light came on again. It is a code that indicates there is a "Cracked or faulty turbo charger". Extensive research has shown this to be a manufacturing defect, which can cause catastrophic failure. The manufact... Read more
Crash
Incident date: Apr 4, 2023
I have had 2 major issues, the idle stop feature has multiple times caused my car to stall. It has even happened on the highway during traffic where the car went into idle-stop mode and would not restart the engine. Last week it happened again on a major road and the only way to restart the car is shift to park in the middle of a busy 4 lane road, turn off the car completely and then attempt a res... Read more
1 injured
Incident date: Apr 4, 2023
Was driving when engine light came on, then warning that engine was to hot. My car then began to slow down and I pulled over and allowed to cool for a while. Finally able to drive but each time I would drive it happened. Took to a independent contractor and was told my coolant was leaking into engine and it needed to be replaced
Incident date: Apr 4, 2023
Was driving when engine light came on, then warning that engine was to hot. My car then began to slow down and I pulled over and allowed to cool for a while. Finally able to drive but each time I would drive it happened. Took to a independent contractor and was told my coolant was leaking into engine and it needed to be replaced
Incident date: May 16, 2023
Both rear springs broke at 70000 miles.
Incident date: May 16, 2023
There are occasional times (perhaps once or twice a month) where the vehicle does not respond with the expected acceleration of a depression of the accelerator pedal. Specifically, the vehicle "lags" when I depress the accelerator pedal. While I have not experienced a dire situation or collision because of it, I believe it might cause other drivers to experience a safety incident: a driver might... Read more
Incident date: Apr 4, 2023
I parked my 2022 Coachman Nova 20C at the Scenic Overlook on [XXX] at approx 11:15 AM. As I opened the right side sliding door, the CAREFREE, Freedom RM, awning spontaneously extended. The Firefly touchpad next to the door was unresponsive to retracting touch command. Once extended, no attempt to retract the awning myself was effective. No warning of the status of the awning was given. A warning ... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - UNKNOWN OR OTHER
Sep 11, 2023
Incident date: May 11, 2023
Hello, I have been having issue since I bought my car new it has about 48,000 miles on the on. The AC system I am having issue with for a very long time most of the time AC has intermittent issue will blow cold and will blow hot and will freeze and will see water splashing out of my vent. Please help I have called the dealer and they told me they cannot help me . I took it to one of the machines a... Read more
Incident date: Sep 8, 2023
The driver's side air bag inflator may explode causing sharp metal fragments to strike driver and passengers which may cause death. This has been a known issue since January 2023. To date there is no known repair available? This is unacceptable.
Incident date: Sep 8, 2023
My 2013 Hyundai Sonata lost acceleration power while on the road requiring an emergency departure from the road and it fails to acceleration beyond. Placed vehicle in park and attempted to proceed home but was only able to drive 5 to 10 mph max creating a dangerous situation for my fellow commuters and myselt. After about a few block I let the vehicle cool down and attempted to proceed home. The... Read more
Incident date: Sep 9, 2023
I took my car into the ford dealership in Temecula. California and I wanted the seat repaired to warranty specific help. Right after I purchased the car I was in really bad traffic on the Temecula freeway and I leaned back and the seat made a popping sound. I’m now being told by ford Temecula Gosch dealership service dept that they will not fix the seat because it’s not a defective seat an... Read more
Incident date: Sep 9, 2023
I took my car into the ford dealership in Temecula. California and I wanted the seat repaired to warranty specific help. Right after I purchased the car I was in really bad traffic on the Temecula freeway and I leaned back and the seat made a popping sound. I’m now being told by ford Temecula Gosch dealership service dept that they will not fix the seat because it’s not a defective seat an... Read more