Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Oct 16, 2023
TRANSMISSION ISSUES , STALLING, RPM REVVING.
1 injured
Incident date: Oct 16, 2023
TRANSMISSION ISSUES , STALLING, RPM REVVING.
1 injured
CHRYSLER
TOWN AND COUNTRY
(2002) - ELECTRICAL SYSTEM
Oct 16, 2023
Incident date: Oct 12, 2023
Sticky steering making it difficult to keep the car going straight as the steering adjustments can't be gradual. This occurs in straight lines, gradual turns and around tight corners. Issue starts around 30 mph and gradually gets worse as speed increases. As of now, this is resulting in the dealer replacing the rack and pinion assembly.
CHRYSLER
TOWN AND COUNTRY
(2012) - TIRES
Oct 16, 2023
Incident date: Oct 16, 2023
See attached document from complainant
Incident date: Oct 14, 2023
The fuel pump relay has failed. The relay is part of the TIPM and the cost to repair at the dealer is well over one thousand dollars.
Incident date: Sep 17, 2023
On 10/06/23, I went to the Meriden Hyundai Dealership to get my transmission and brakes serviced. During the multi-point inspection, the technician noticed that the oil pan had a hair line crack at the drain plug site. I found that peculiar especially since my oil changes have been performed at the same place for the past 5 years. My last oil change was performed on 09/09/23. The technicians nev... Read more
Incident date: Jul 28, 2023
I was exiting off interstate when my truck suddenly and violently started shaking out of control. I thought i had a blowout at first but after i slowed down i recain control over truck and it smooth back out. This has happen a few times in the past but not as extreme as this time. I ould have lost control and wrecked if i hadn't have been already exiting off interstated. This happen on 10_14_23
Incident date: Jul 28, 2023
I was exiting off interstate when my truck suddenly and violently started shaking out of control. I thought i had a blowout at first but after i slowed down i recain control over truck and it smooth back out. This has happen a few times in the past but not as extreme as this time. I ould have lost control and wrecked if i hadn't have been already exiting off interstated. This happen on 10_14_23
Incident date: Jul 28, 2023
I bought my car used. Only had it for 3years and already had to replace the battery twice. Once I was stopped at light turning left, yield to oncoming traffic, since my foot was on brakes battery just dyed in middle of light, police had to come made sure I didn't get hit. 2nd time car cut off at McDonald's drive thru and battery went dead again. Something is wrong with batteries that make them go ... Read more
Incident date: Aug 29, 2023
My alternator keep draining my new batteries from to much electrical pull and turns off all my digital dash and says my brake system is in failure and there is something wrong with the suspension in the front end even though I have had it fixed and the same problem has returned . I had my battery explode. The transmission jerks whenever it shifts and the transmission fluid is full and I maintain i... Read more
Incident date: Sep 11, 2023
The sunroof detached and the water from the rain leaked through the faulty sunroof into the interior doors, floorboard and dashboard. This happened to both the passenger side and the driver side. It was repaired out of pocket because of the hazard and lack of dealership accountability. Because the dealership wanted to charge $1000 to provide a water intrusion inspection so we went to an a MB autho... Read more
Incident date: Sep 11, 2023
2019 Honda Civic Si (1.5L turbo engine with 6-speed manual transmission) purchased in September 2019 at CPO with 7,000 miles — current mileage 26,638. Honda factory CPO powertrain warranty valid until 11 June 2026 or 100K miles. If the vehicle is parked in gear (either 1st or Rerverse) without applying parking brake on even the slightest grade (uphill or downhill), the vehicle will slowly creep ... Read more
Incident date: Sep 11, 2023
Ticking sound when i turn off vehicle. Usually did it for about 5 seconds, Now it just keeps on ticking and sounds like it is coming from behind glove box area passenger side. Found a lot of same complaints for this year Ranger and they mention the "Blend Door". If so many complaints shouldn't it be a recall?
CHRYSLER
TOWN AND COUNTRY
(2008) - TIRES
Oct 13, 2023
Incident date: Oct 13, 2023
The contact owns a 2002 Honda CR-V equipped with Primewell Tires, Tire Line: PF850, Tire Size: 205/70/R15, DOT Number: Y9CDCJTX. The contact stated that while his daughter was driving approximately 40 MPH, the rear driver's side tire became flat. While inspecting the tire it was discovered that the tire had develop a crack which extended from the sidewall to the top of the tire. The contact stated... Read more
CHRYSLER
TOWN AND COUNTRY
(2008) - TIRES
Oct 13, 2023
Incident date: Oct 13, 2023
The contact owns a 2002 Honda CR-V equipped with Primewell Tires, Tire Line: PF850, Tire Size: 205/70/R15, DOT Number: Y9CDCJTX. The contact stated that while his daughter was driving approximately 40 MPH, the rear driver's side tire became flat. While inspecting the tire it was discovered that the tire had develop a crack which extended from the sidewall to the top of the tire. The contact stated... Read more
Incident date: Oct 12, 2023
My car has had a abs engine code for a year that I have spent a lot of money trying to get it off because, I can’t renew my tag because it failed emissions vehicle safety test . So I was notified by my insurance company that my vehicle was under recall. I read it and called Mazda and it was confirmed and I went to the shop and I waited 6 hours for the installation of a new abs module and wire ha... Read more
Incident date: Oct 6, 2023
I turned my vehicle on and noticed the instrument panel screen was completely off. I tried to turn it off and on again and it stayed off. I had to drive home with no instrument panel. after 5 hours I turned on the truck and it finally came on
Incident date: Oct 6, 2023
The contact owns a 2023 Hyundai Santa Cruz. The contact received notification of NHTSA Campaign Number: 23V181000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The ... Read more
Incident date: Oct 6, 2023
I first reported this on July 7, 2023 under NHTSA ID#11530893. My wife was driving when the Continental tire size 225/50/R17 suddenly blew out at approximately 70 MPH. Immediately pulled to shoulder of highway. This was a very tense moment at speed running on the rim to get immediately off the road. Fortunately there was no vehicles in neighboring lanes as we swerved and got out of harms way. Cont... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - ELECTRICAL SYSTEM
Oct 11, 2023
Incident date: Aug 13, 2023
The contact owns a 2018 Jeep Renegade. The contact stated that the check engine light had initially appeared on the instrument panel as the dynamic steering torque service, Service ESC system, Service HiIl-Start and the Traction Control warning lights would all appeared on the instrument panel. The contact stated that while driving at various speeds, a hissing sound would emit from the brake pedal... Read more
Incident date: Sep 1, 2023
On Monday, October 10, 2023, I started my truck in the morning when the temperature was 60-65 degrees. The truck turned the rear defroster on and after 10 minutes I put my two boys in the backseat and smelt a burning smell. There was nothing smoking, so I told myself I would look at it once I got back from dropping them off. I pulled out of my driveway and within a minute my back window shattered ... Read more
Incident date: Dec 1, 2021
I was driving home in 2016 Ford Escape and I noticed the RPM's getting higher and higher, but car's speed was actually declining. All maintenance work has been done at Maxwell d in Austin TX. Never had any problems with the transmission and no warning lights, nothing. Until this day....Transmission fault, Service Soon. I was close to being home, so somehow I made it. Be then, everybody wanted... Read more
Incident date: Dec 1, 2021
I was driving home in 2016 Ford Escape and I noticed the RPM's getting higher and higher, but car's speed was actually declining. All maintenance work has been done at Maxwell d in Austin TX. Never had any problems with the transmission and no warning lights, nothing. Until this day....Transmission fault, Service Soon. I was close to being home, so somehow I made it. Be then, everybody wanted... Read more
Incident date: Dec 1, 2021
I bought a 2019 chevy silverado z71 trail boss a month ago and just bought a camper and went and towed to to a camp ground thous weekend and the transmission headed up to 270 degrees took it in the torque converter was bad and towed it some transmission still getting to 250 and won't shift right and transmission with out the camper still jurks into gear and the brakes when u step on them sh... Read more
Incident date: Oct 5, 2023
While driving after the electric battery is used and switches over to gas, I have been getting the check engine, ABS, steering, parking, and brake lights. I have lost power steering, lost the speedometer, lost fuel range, lost stabilitrak, it has randomly turned on the emergency brake while all these other things are happening, It also has said “shift to park”, propulsion power reduced. I hav... Read more
Incident date: Oct 5, 2023
Back glass shattered while vehicle was parked. There was no impact, damage, inclement weather, or other incident that may have caused it to shatter that we are aware of at the time or at any time prior.
Incident date: Oct 5, 2023
I was driving downhill with the car in L on a highway and brakes failed. I could not engage the brakes at all but somehow the car slowed to a stop and I managed to pull into a parking spot and park. Two lights came on: Service Intellitrak and Service Brake Assist. The car has been inspected by the Chevrolet dealership that sold the car to me as well as an independant shop. One technician at the Ch... Read more
Incident date: Jan 1, 2023
On 04/26/23 a lamp assy-rear comb outside Qty: 1 installed 92402-K5000, was replaced due to condensation inside the taillight. On 09/22/23 both taillights, lamp assy-rear comb outside Qty: 1 installed 92401-K5000, was replaced and lamp assy-rear comb outside Qty: 1 installed 92402-K5000, were replaced due to condensation inside the taillights. Should the condensation in the taillights cause the ... Read more
Incident date: Oct 7, 2023
Body: my vehicle has experienced a malfunction in the front passenger side door. This door does not open from the outside, regardless of it being unlocked. The failure occurs 99% of attempts to open said door. A repair was made by the dealer I purchased it from, yet the issue returned within a month. First incident: February 2022. Electrical: My vehicle has also experienced malfunctions in all f... Read more
Incident date: Oct 7, 2023
Horn stopped functioning
Incident date: Oct 7, 2023
While driving the vehicle, the radio will suddenly and instantly jump to full volume frightening the driver and passengers and making it hard to focus on the road and control the vehicle. The dealership and GM will not fix the issue as it happens intermittently.
Incident date: Oct 7, 2023
The torque converter is failing at 113,00. It has happened at red lights, but more recently while on a Texas freeway that I had to come to a hard stop which cause the engine to stall out at 40 mph. My child was in the car and on a fast paced highway my safety was placed in jeopardy. It is going to the shop to be repaired because is this. I will have proof of repair service and faulty part. .
Incident date: Mar 20, 2023
10/6/2023 The vehicle shakes all over the vehicle when driving at highway speeds the shop I brought it to says that the tire tread is slipped and you can see the tread is wavy when running on the lift and is most likely the cause of the vibration. It is actually all 4 tires but a couple of them are the more worse than others. P255/55R20 is the tire size and were bought 9/9/2021 but only have 20K m... Read more
Incident date: Sep 21, 2023
The front subframe totally rusted out and the wheel disconnected. I purchased this car in 2009, but it was a 2008 vehicle. Apparently there was a recall on this part for the 2009 through 2018 vehicles but it did not include the 2008, which had the exact same problem. My car was kept in the garage its entire life and the last 10 years, I was retired and did not even drive it in the snow. The... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - SEAT BELTS
Oct 5, 2023
Incident date: Oct 2, 2023
Driver's seatbelt is loose and won't retract. I tried to wash it, but it still hangs down to where it will get caught in the door when closing. This is a major safety issue in that my seatbelt is not snug against my body and would not protect me in an accident. I have seen numerous other complaints online about this same issue. Jeep is saying I will have to pay to have it diagnosed and repaired si... Read more
Incident date: Oct 5, 2023
I was driving on a highway and all of a sudden I have a Check engine light and “propulsion power reduced” on my display. I took my car to the dealer and found out it was my EGR valve that had an internal failure and it was needed to be replaced. This should be a recall because I was under warranty and they stated that my warranty only covers in California or an emission state. It’s been abou... Read more
Incident date: Oct 5, 2023
I was sitting at a stop light and when the light turned green I pushed on the gas pedal and I had NO POWER! However, all of my auxillary power worked. Everything inside the car still had power, from my dashboard to my Apple CarPlay but my engine would not turn on. The check engine light did come on but not until it had been sitting there for 20-30 minutes. The Auto Start/Stop was activated so I... Read more
Incident date: Oct 4, 2023
Tail lights cracked on their own during summer possibly due to high heat index. Adaptive cruise control system has given me an error/failure to start up several times when starting my vehicle.
Incident date: Oct 1, 2023
Fuel injectors. This causes electronic safety system to go haywire telling me they have malfuctioned. Evidently this is caused by the fuel injectors going bad. This puts the safety of me and my family at risk. All these failures can cause an accident. Research shows Honda Knows this and has discontinued the fuel injectors because they are faulty leaving owners without any resolution. They have no ... Read more
Incident date: Sep 20, 2023
The contact owns a 2013 Audi Q5. The contact stated that the vehicle was experiencing an abnormal oil consumption. The low oil pressure warning light was illuminated. The contact stated that she had been adding a quart of oil to the vehicle every 200 miles driven. The dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. T... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - ENGINE
Oct 4, 2023
Incident date: Oct 3, 2023
The contact owns a 2017 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made awar... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - VISIBILITY/WIPER
Oct 2, 2023
Incident date: Oct 2, 2023
2022 Outback with 24,000 miles, was parked in the garage all weekend and found an 18 inch crack in the drivers side windshield starting on the left edge. This windshield was replaced 5 months ago due for the same reason. Nothing hit the windshield while driving. Both cracks appeared while the car was parked in a ramp or garage.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - VISIBILITY/WIPER
Oct 2, 2023
Incident date: Oct 2, 2023
As I was driving, it started to rain, so I turned on my windshield wipers. While the wipers were functioning, they abruptly stopped in the middle of their rotation. I had to stop on the side of the road while the wipers were stuck, and I couldn’t drive in the rain without them, so I had to wait until the rain went away before I could drive. I took it to the dealership the next day when it wasn... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Oct 2, 2023
Incident date: Oct 2, 2023
Was driving at night when automatic emergency braking immediately kicked with no car immediately in front of us What component or system failed or malfunctioned, and is it available for inspection upon request? Automatic emergency braking system. yes How was your safety or the safety of others put at risk? there was a car behind us that also had to suddenly brake. if they had not, we would ha... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) - POWER TRAIN
Oct 2, 2023
Incident date: Oct 2, 2023
On multiple occasions while driving, I have felt my transmission slip, reducing the speed of the vehicle and at a stand still, made a pounding noise when switching into gear, and at times I hear a click. I have reported this to Bob Boyd Lancaster (place of purchase) on the first occasion and I was told it was typical for this vehicle to behave that way because it has 12 (or 8) gears. After my tr... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Oct 2, 2023
Incident date: Oct 2, 2023
While in park and the parking brake engaged, I then went to disengage my automatic parking brake, received a service automatic parking brake system and my brakes would not disengage. I could not move my car. After research this is a common problem with the automatic braking system. I could have been in a very dire situation where I needed to move my vehicle and I could not. It was very scary. I th... Read more
Incident date: Oct 2, 2023
I was driving down the highway, and out of no where my powersteering shut off, we almost wrecked with my 2 kids and wife In the car. I had a message pop up on the dash saying “service powersteering now” “service advancetrac”. We pulled over, I tried disconnecting the battery hoping the issues was electrical. It didn’t help. I checked every fuse both under the dash and under the hood, all... Read more
Incident date: Sep 15, 2023
Catalytic Converter - Available for inspection Safety Risk - Toxic Exhaust gasses and engine failure Problem was diagnosed by independent service center. Vehicle has not been inspected by manufacturer, police, insurance rep...only mechanic that made decision from a diagnostic test Warning Signs: O2 sensors replaced, excessive oil consumption, leaks, fuel pump replaced, check engine light keeps ap... Read more
Incident date: Sep 27, 2023
Since I purchase my 18 Silverado the transmission has ALWAYS had a shift lag. On interstate especially it has become dangerous. I’ve almost been rear ended a few times bc it won’t shift properly. Even with the proper lane change habits the lag and uneven shifting has almost got me killed. Early on when I got my truck (est 2019) a dealer replaced some of the lifters in my engine. I spent over $... Read more
Incident date: Aug 22, 2023
Two issues are going on and have been going on since I have had the vehicle: 1. The car will spontaneously brake HARD when going down the road with no particular reason. It most frequently happens on the highway and it happens sporadically so it is difficult to replicate. I see it often but not all the time when crossing under an overpass or going off on an exit. The amount of brake use varies a... Read more