Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
Incident date: May 25, 2023
Intermittent Shift to Park Message Displayed While Vehicle in Park. Frequently when I shift the car into park and turn off the engine, a "Shift to Park" display appears on the driver dashboard. The "Shift to Park" display doesn't clear unless turning the car back on and turning it off again.
Incident date: Apr 30, 2023
Check engine light came on, had it read and it showed cylinder 3 misfire. Did the basic spark and coil change then took it in to recheck which showed the same code. Next while driving with kids in the car, a High Heat warning light came on, pulled over and antifreeze was dripping, added antifreeze and drove 2 miles to Ford Performance on 7?24/2023 where they tell me that coolant leaked into the cy... Read more
Incident date: Apr 30, 2023
While driving at highway speeds and attempting to pass a vehicle up an incline, transmission suddenly goes into neutral, engine rpm suddenly increases, all power is lost, vehicle rapidly looses speed, loud clunk is heard, vehicle slows down until the transmission reengages (gear shift indicators goes from 8 or 7 to 1 and then to 3,4,or5 depending on speed and the power is restored. Meanwhile vehic... Read more
Incident date: Apr 30, 2023
I have a 2023 Pacifica with around 3k miles. I purchased brand new. In the few months that I have owned the vehicle, it has turned off about 5 times while driving. It loses all power. Engine, power, etc completely dies. I need to restart the vehicle, wait for start-up, and then I can continue driving. The vehicle has currently been at Arrigo Sawgrass Chrysler since 07/13/2023. Arrigo continues to ... Read more
Incident date: Jul 27, 2023
THE VEHICLKE HESITATES MOVING FORWARD FROM A STOP OR STANDSTILL. THE SAFEY CONCERIN IS THAT THE HESITATION OCCURS WHEN ENTERING TRAFFIC FROM A STOP AND MIGHT CAUSE A COLLISION DUR TO THE DELAY IN MOVING FORWARD. THIS HAS OCCURED ON MANY OCASSIONS. NO WARNING LIGHTS. THE VEHICLE WS INSPECTED BY HONDA AND THE TRANSMISSION WAS REPLACED, HOWEVER, THE ISSUE WAS NOT RESOLVED WITH THE NEW TRANSMISSION.
Incident date: Jul 27, 2023
THE VEHICLKE HESITATES MOVING FORWARD FROM A STOP OR STANDSTILL. THE SAFEY CONCERIN IS THAT THE HESITATION OCCURS WHEN ENTERING TRAFFIC FROM A STOP AND MIGHT CAUSE A COLLISION DUR TO THE DELAY IN MOVING FORWARD. THIS HAS OCCURED ON MANY OCASSIONS. NO WARNING LIGHTS. THE VEHICLE WS INSPECTED BY HONDA AND THE TRANSMISSION WAS REPLACED, HOWEVER, THE ISSUE WAS NOT RESOLVED WITH THE NEW TRANSMISSION.
Incident date: Jul 27, 2023
Vehicle lost all motive power. Accessories[Wdws,HzrdFlashers] still operational. Stopped DEAD in the middle of the road. Managed to ReStart vehicle. "Limped" along to a safer location, in pkg lot.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — SEATS:FRONT ASSEMBLY:POWER ADJUST
Jul 27, 2023
Incident date: Sep 7, 2022
The contact owns a 2022 Jeep Wagoneer. The contact stated that upon entering the vehicle, she found that the pre-programmed driver seating position had been inadvertently reprogrammed, defaulting to the factory settings. Occasionally, the seat positioning would be reprogrammed erratically, preventing entry into the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, w... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) — FORWARD COLLISION AVOIDANCE: WARNINGS
Jul 27, 2023
Incident date: Jan 2, 2023
My airbag light recently came on after driving through some standing water and I have tried filing through my insurance company and they have stated that due to the fact that water wasnt submerged inside my car, it was due to the age of my vehicle (which is only 5 years old). I am concerned about this obviously as it is my driver side airbag. They are trying to tell me in insurance that it is a Ni... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) — AIR BAGS
Jul 27, 2023
Incident date: Jan 2, 2023
My airbag light recently came on after driving through some standing water and I have tried filing through my insurance company and they have stated that due to the fact that water wasnt submerged inside my car, it was due to the age of my vehicle (which is only 5 years old). I am concerned about this obviously as it is my driver side airbag. They are trying to tell me in insurance that it is a Ni... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) — VEHICLE SPEED CONTROL
Jul 27, 2023
Incident date: Jan 2, 2023
My A/C Compressor Unit froze up. Tearing my Serpentine Belt. Causing my engine to not run at all. My Driver side window Switch wiring melted. So now my window does not function at all. My vehicle doesn't go over 40mph and no longer shifts properly. Most of my engine wiring has melted. I have replaced the MAP Sensor, but it says there is a problem with the circuit. Also says a problem with th... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — ELECTRICAL SYSTEM
Jul 27, 2023
Incident date: Jan 1, 2023
Accelerating from a stop, turning hard right, engine shut off without warning. Vehicle steering seemed unaffected, emergency brake engaged without warning, dash read “apply brake and push start button”- the standard start up message upon entering when parked and engine off. No other indicator lights. Vehicle restarted by applying break and pushing start button. Vehicle lurched mildly when star... Read more
Incident date: Jul 23, 2023
The contact owns a 2012 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle hesitated. The check engine warning light illuminated. The vehicle was taken to Advance Auto to be diagnosed and the mechanic retrieved unknown codes. The dealer was notified of the failure and an appointment was scheduled. The vehicle was not repaired. Additionally, the contact stated that th... Read more
Incident date: Jul 23, 2023
10 speed transmission issues: hard shifts, feels like slipping while in gear and driving, transmission "lunged" at a STOP sign jerking the truck forward, transmission "bangs" during some upshifts, transmission "bangs" at a full stop feeling like being rear-ended. Erratic shifting and unexpected forward lunging are a safety issue of myself and other drivers. Have not asked dealer to investigate y... Read more
Incident date: Jul 23, 2023
I was stopped at a light and the car flashed all its lights and shifted me into park. After it started right back up but the check engine light came on and stayed on. It did this another two times as well and is very dangerous for me driving with my kids. prior to this issue I had to replace shutter and head gasket (Coolant leak). This car has so far cost 6K in repairs.
Incident date: Jul 27, 2023
The contact owns a 2022 Ram 1500. The contact received notification of the NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair were not yet available. An undisclosed dealer was contacted and confirmed that the parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for t... Read more
Incident date: Jul 21, 2023
I was driving 55 miles an hour down a major highway all of the sudden my vehicle jumps and lost all power. I did managed to make it onto the side of the road. I turned off the vehicle and turned it back on it was making a crazy noise. It is now not drivable due to the engine failure.
Incident date: Jul 26, 2023
On June 15th I took my car to AllStar Ford in Palestine Texas because my check engine came on flashing and I started my car it was running rough and having trouble accelerating. I was called later that day and told I needed 1 new spark plug. I told them to replace all of them and they also did a tune-up. I picked my car up on June 21st and it seemed to be fine. The next morning my check engine lig... Read more
Incident date: Jul 26, 2023
Engine began smoking while driving without warning. Driver looked at gauges, saw that everything looked normal, then pulled over and exited vehicle. Shortly thereafter (within 15 minutes,) front end of vehicle burned and melted. Vehicle is currently in possession of insurance company for inspection. Car had overheated 2 years before this incident. New thermostat had been installed at that time. Ca... Read more
Fire
Incident date: Jul 26, 2023
Cylinder head inside the engine has a Crack with antifreeze leaking into the engine. I had been driving the car prior to being able to make an appointment at the dealership. Luckily there was not a crash due to this.
CHRYSLER
TOWN AND COUNTRY
(2014) — VISIBILITY/WIPER
Jul 26, 2023
Incident date: Jun 1, 2022
Rear window made a loud pop and shattered while driving down the road. Nothing impacted it and it basically just exploded.
Incident date: May 9, 2023
When hot, the drivers side passenger door does not latch. Multiple people have made comments about the same issue (many for the 2014 model) through various forums. No known solution exists. Would like NHSTA to see if/how many other complaints received as this should be a recall. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: May 9, 2023
The contact owned a 2018 Jeep Compass. The contact stated that while driving at 65 MPH, the steering wheel column became inoperable; however, there were no warning lights illuminated on the control panel. The vehicle was inoperable, swerved off the road, and caused an accident. The vehicle was towed to a tow yard where it was declared a total loss by the insurance adjuster. The manufacturer was n... Read more
Crash
Incident date: Jun 26, 2023
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a fa... Read more
Incident date: Jun 26, 2023
The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer w... Read more
Incident date: Jul 25, 2023
On Adaptive cruise control mode about a set speed of 70-75mph on I-5 , the car was suddenly decelerating or braking on Freeway for no reason. I.e. No vehicle or obstacles was there which required braking during approx 3 occurrences happened on a same day of 200+ miles drive. It was deadly dangerous and increases risk for a nasty rear-end crash.
Incident date: Jul 23, 2023
2019 Vehicle with less than 45K miles Got a message to take the car to the dealership. Dealership tells me that the coolant bypass valve needs to be replaced. Dealership representative tells me this is a common issue with cars like mine and the part is back ordered for an indeterminate amount of time. After doing some research, I see this is a major issue with quite a few Toyota models, not ju... Read more
Incident date: Jul 12, 2023
In February, 2023 all of the warning lights came on my 2018 Honda CRV, including brake failure, lane departure and many more, making me afraid to drive the car. Dealer wants to replace fuel injectors, but none are available! I’m afraid my car is a danger to myself and others on the road, since all the warning lights continue to appear. HELP!!
Incident date: Jul 3, 2023
Steering wheel locked up suddenly on the freeway. Once it started working again, and I continue to drive, it did the same thing and entire engine shut off in the middle of intersection, as well as steering wheel locking up. Car has not turned on since.
Incident date: Jul 24, 2023
I have a similar complaint as NHTSA ID Number: 11210210. On several trips over the past few years, while traveling at speeds of 70 mph, my vehicle would have a loud bang and then start bucking and jerking when I briefly let off the accelerator. About 2 weeks ago, I was looking at my speedometer at the time when the bucking started happening. The EV light came on for a brief second and the needle ... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — AIR BAGS
Jul 24, 2023
Incident date: Jul 2, 2023
Travelling appoximently 25-30mph when the vehicle in front of me, towing a small camper, stopped suddenly to avoid a suddenly stopped vehicle in front of them, causing me to rear-end them at appoximently 15-20mph. My airbags did not deploy
Crash
Incident date: Apr 8, 2023
On 6 June 2022 I was driving Eastbound Interstate 80 passing Fairfield, CA. Traffic was moderate, average traffic speed 65. The Kia’s Adaptive Cruise was enabled and set to the maximum amount of safe distance. I recall the car directly in front of me changed lanes to pass a truck towing a trailer. I remember the Kia began to accelerate and I couldn’t turn the wheel. Next memory was opening my ... Read more
Crash
2 injured
CHRYSLER
PT CRUISER
(2003) — ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Jul 24, 2023
Incident date: Jul 24, 2023
The contact owns a 2023 Chevrolet Bolt EUV. The contact stated while driving 45 MPH, the vehicle lost motive power and shut off without warning. The contact attempted to restart the vehicle however, the vehicle failed to restart. The vehicle was towed to the dealer and the contact was informed that the 12-volt battery was not being used enough and rebooted the vehicle. The vehicle was repaired. Th... Read more
Incident date: Jun 18, 2023
Unknown, my car since ive got it has steadily ran way too hot for my comfort zone it does not redline. But it runs sometimes past 223-225 and i feel like i have to pull over and that is not safe. I have had it checked out NUNEROUS times and have been told nothing is wrong but genuinely that does not add up to me.
Incident date: Jun 18, 2023
The contact owns a 2024 BMW IX. The contact stated while driving 40 MPH, the vehicle stalled. The contact took the vehicle to the local dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 23V449000 (Electrical System) however, the VIN was not included. The ... Read more
Incident date: Jun 18, 2023
Week of 6/18/23 vehicle began flashing codes- service electronic stability control, lanes sense unavailable service required, AWD system unavailable and several warning lights appearing on dash. Took to dealership replaced STAR connector. Still same issues. Took to another dealership replaced ABS module. Still same issues. Chrysler engineers are guiding dealership on how to proceed but neither the... Read more
Incident date: Jul 24, 2021
Owner states his 2015 Hyundai Santa Fe developed an engine noise, and the check engine light came on. The vehicle was stopped and restarted after 30 minutes, but the engine noise continued. The dealer replaced the engine; however, the owner is seeking rental reimbursement. Also, the vehicle was crashed in the dealer's possession and determined a total loss.
Incident date: Jul 24, 2021
The contact owns a 2018 Honda CR-V. The contact stated while driving approximately 20-25 MPH, she heard the advanced forward collision alert chime and then the vehicle stalled. The contact stated that the stop vehicle warning light was illuminated. The contact was able to restart the vehicle and continued driving to her destination. The contact took the vehicle to the local dealer, where it was be... Read more
Incident date: Jul 24, 2021
This vehicle programming includes forward and rear collision warning with both audible and dashboard diagram lights showing which sensors are approaching another object. Unfortunately, in practice, the alarms alert you to something in front or behind you regardless of if you are in gear to move forwards or backwards. This means that everytime you get in gear to leave your parking spot the alarm is... Read more
Incident date: Jul 23, 2023
The contact owns a 2021 Ford Bronco Sport. The contact stated that while driving at various speeds, there was a loud clicking and rattling sound coming from the front driver's side wheel and both rear wheels. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage... Read more
Incident date: Jul 23, 2023
Steady Check Engine light came on April 25, 2023. Just had oil change/filter done day before. Had tune-up done May 25, 2023. Had mechanic who replaced my catalytic converter and (2) O2 sensors a year ago check my car. Found that the inside of the catalytic converter was melted. They checked for a fuel leak in engine, none found. Replaced catalytic converter and front O2 sensor. As of today, no Ste... Read more
Incident date: Jul 23, 2023
Driver's side rear suspension, toe-link arm broke while driving at approximately 30mph and I nearly lost control. After towing vehicle home, I found the toe-link broke completely off at the weld closest to the wheel hub.
Incident date: Jul 1, 2023
EL VEIGULO APLICA LOS FRENOS AUTOMATICAMENTE MIENTRAS ES CONDUCIDO NORMALMENTE Y PRENDE DODO EL TABLERO DE LUCES DE EMERJENCIA Y NOTIFICA (FALLA EN EL SISTEMA VER EL MANUAL DEL FABRICANTE Y FALLA EN EL SISTEMA DE FRENADO). SE A LLEVADO EN DOS OCASIONES AL DILER Y EN LOS CUATRO MESES QUE LA TENGO SOLO LAE PODOTO CONDUCIR POR MAS O MENOS UN MES AL MOMENTO DE ESDA QUERELLA SOLO ME NOTIFICAN QUE NO DA... Read more
Incident date: Jul 20, 2023
On wednesday July 19th, at approximately 1745 (5:45 pm) I got into my car and started it. I attempted to back out of the driveway and noticed my steering wheel was locked. I pulled forward, and put the car in park. I tried to turn the car off. It then restarted itself, revved the engine, turned the heater on, rolled down the windows and engaged the back up camera. The check engine light came on, ... Read more
Incident date: Oct 12, 2018
Every 6 months, the rear cameras, cross traffic sensors and blind spot warning go out and completely stop functioning. I take it to the dealer tland they keep it for 1-2 weeks and eventually replace a fuse and send it home. This has happened four times. No one will actually correct the root cause ti the issue. It's going on its third week in the shop this time.
Incident date: Oct 12, 2018
I own a 2010 Lexus HS250H. the problem exists that every warning light associated with the braking, traction, and anti lock system is on. Anti-Lock Braking System (ABS), Traction Control System (TRAC), and Vehicle Stability Control System (VSC) The dealer said it was a faulty Brake de booster and said it was checked in 2010 and was fine. And to fix the system they need to replace the brake d... Read more
Incident date: Oct 12, 2018
For MANY years we've struggled with hard shifting by transmission. When brought to dealer, they couldn't find anything wrong. We also complained about a continuous ticking sound from dashboard when vehicle was turned off. It lasts for several minutes. We are now experiencing brake pedal issues where brake pedal fights against the foot when trying to push it down...and uncalled for instances of... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) — SERVICE BRAKES
Jul 22, 2023
Incident date: Jul 22, 2023
The vehicle has a brake light over the hatch but no bottom brake lights. Replaced bulbs and fuses and brake light switch and still no brake lights. Took it to a shop and they don't know what's wrong. After getting gas I crunk car, put it in drive and car started going in reverse and front air wouldn't work either but back air did. It seems to be an electrical issue. Just got vehicle in June of 202... Read more
Incident date: Jul 22, 2023
BOTH rear speed sensors have gone bad. One under warranty, one outside. This disables safety speed systems and speed control.
Incident date: Jul 22, 2023
The vehicle has intermittently made a “clunk” sound on shifting in hard acceleration since I purchased it. I currently have 45k miles on it. However, twice it has has significant issues when I attempted to accelerate quickly. Once was to change lanes to get over to an express lane and the other was to pass. Both times my speed was in the mid 70’s and when I pressed the gas pedal to perf... Read more