Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Nov 1, 2022
The Rotary "Dial Shifter" keeps coming on while the vehicle is turned off as well as making a gear sound saying it's not in park when it is. I have had the vehicle for a month and I've had to jump the car 5 times already as it will come on and stay on. I looked it up and some fushions were recalled for it with the issue of that and the cd player and rear speakers making noise. Trying to see if ano... Read more
Incident date: Nov 2, 2022
The low beam headlights are so dim that it is dangerous to drive at night. We must drive with high beams on in order to be safe on the road. It is unsafe for the car, us and other drivers to have the RDX on the road using low beams. In 2021, we had the vehicle inspected by the dealership, they informed us that the fix would be a $1200 replacement of the headlights. They offered to clean the lense... Read more
Incident date: Nov 4, 2023
The car horn was going off randomly. I inspected the interior electrical panel on the passenger side of the car and it was damp. There is water getting into the passenger side of the car and infiltrating the panel causing this one issue and likely others. There is a recall for this problems in some places, but my vehicle is not included, currently.
Incident date: Aug 1, 2023
ABS light and traction control light comes on all the time and when lights comes on curse control stop working, by lights coming on all the times don't feel safe to drive truck.
Incident date: Nov 2, 2023
The steering wheel locks up in which it makes it very hard to turn. This usually happens when the vehicle has been sitting for hours and then is driven. Also the weather is usually cold when this happens. Initial driving is hard and it continues for a few minutes. When driving around a roundabout the wheel almost did not straighten out and I would have been going into the curb. This is a dangerous... Read more
Incident date: Nov 2, 2023
The dealer has been putting us off for months on the safety recall for the coil spring issue. They keep telling us that the parts are unavailable. We are afraid to drive our brand new car. They will not give us an ETA on the repair.
Incident date: Nov 2, 2023
The engine stopped working. And although there was a recall on this issue the dealership is demanding i pay for the repair
Incident date: Oct 10, 2023
Evidence of corrosion on the rear trailing arms as described in the recent salt belt recall of 07-11 Honda CRV’s. Petition to expand the monitoring and repair scope of this recall to include the Appalachian regions of North Carolina and Tennessee as the use of road salt is also prevalent in these areas.
CHRYSLER
TOWN AND COUNTRY
(2012) - POWER TRAIN
Nov 3, 2023
Incident date: Oct 31, 2023
10 speed transmission loses power when passing other vehicles, shifts very hard between speeds, loud banging from transmission,very dangerous situations.
CHRYSLER
TOWN AND COUNTRY
(2015) - AIR BAGS
Nov 3, 2023
Incident date: Oct 19, 2023
There was no incident, yet, but GM is for whatever reason dragging their feet for a solution. It has been almost 7 months since I received the recall notice and nothing has been rectified. I fear every time I get into my car to go anywhere!
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
Nov 2, 2023
Incident date: Nov 1, 2023
The contact owns a 2020 Ford Escape. The contact stated that while entering the vehicle through the driver’s side front door, he heard a popping sound. The contact stated inspected the door and became aware that the door weld was fractured and had punched a hole into the door frame. The vehicle was taken to the dealer and the fractured door weld was confirmed. The contact was informed that the f... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - EXTERIOR LIGHTING
Nov 2, 2023
Incident date: Nov 1, 2023
My 2015 Acura RDX has such dim headlights, that I feel that it is not safe to drive at night. The headlights have gotten so dim that I can't even tell if they are on, unless I drive by a building and see the lights in the reflection. The only way I can drive safely is to have my high beam headlights on, which is not safe for other drivers. As I understand it, the 2015 Acura RLX has had recalls f... Read more
Incident date: Nov 18, 2019
My car lost power & completely shut down at 70 mph on the highway. My dash lights went place & I had no control of vehicle other than to go straight & come to a rolling stop. It has shut off repeatedly while driving
Incident date: Nov 18, 2019
The contact owns a 2016 Hyundai Tucson. The contact stated while driving 45 MPH, the vehicle lost motive power. The contact stated that the vehicle inadvertently decelerated with the accelerator pedal depressed. No warning light was illuminated. The contact was able to pull to the side of the road. The vehicle was towed to the residence. The vehicle had not been diagnosed or repaired by an indepen... Read more
Incident date: Nov 18, 2019
The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manu... Read more
Incident date: Nov 1, 2023
Brakes press down to the floor and a weird sound when braking
Incident date: Nov 1, 2023
I have taken my car to two separate Mazda dealerships in 2019 and two separate non-dealership mechanics to address the same issue with a vibrating coming from the front driver when driving at lower speeds. It was not a constant noise until recently and saw there was a recall for my vehicle in May 2016. Mazda however says that my VIN does not qualify even though the build date range does show its c... Read more
Incident date: Oct 1, 2023
The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made ... Read more
Incident date: Oct 4, 2023
Vehicles dual clutch transmission dry clutch overheats causing the transmission to stop shifting.
Incident date: Oct 4, 2023
My car has shuddered and stalled significantly since I purchased it brand new from Serramonte Ford on September 6, 2015. The car will lose acceleration quickly when I am on the highway and driving on hills. I have had the clutch replaced by Serramonte Ford three times over the last 7 years and I have been informed that it needs to be replaced again. I have only once, on 10/27/2023 had a warning di... Read more
Incident date: Oct 16, 2023
The contact owns a 2016 Infiniti Q50. The contact stated that the vehicle was taken to the dealer for an oil change. The contact stated while driving to the residence, the RPMs and the speedometer were intermittently dim, and the daytime running lights were intermittently inoperable. Additionally, the contact stated that the front passenger's side seat belt light indicated that the seat belt was n... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - SEAT BELTS
Oct 27, 2023
Incident date: Aug 26, 2023
Back seatbelts will not fasten never have since I bought the car… Right side bumper is missing the screws like the ones that’s on recalls for the Highlander… Almost every Toyota Camry I see has that problem and it will cause a hazard if comes off.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - UNKNOWN OR OTHER
Oct 27, 2023
Incident date: Aug 26, 2023
warning ding followed by dash informing me that traction control and electronic braking has problem. Local dealer has confirmed problem in Feb. 2023. Dealer states replacement part not yet available and no estimate as to when part will be available.
Incident date: May 22, 2023
Motor mounts were damaged and car would shake excessively. got them replaced and they were broken again 3 months later. i have seen several people with the same issue on reddit in jeep renegades models 2015-2016. I was in a fender bender on 8/4/2023 and car was fine for a few days and then it started throwing the engine around again. Mechanic assured me it is not related to accident. file uploaded... Read more
Crash
CHRYSLER
TOWN AND COUNTRY
(2011) - FUEL/PROPULSION SYSTEM
Oct 25, 2023
Incident date: Sep 25, 2023
Before this recall happened we had issues with screen blacking out and crashing even after the recall was “fixed” also the back seat outlet has never worked. The malfunction of the grille shutter and park support brake malfunction came last week and we had to have that fixed. Now this! The dealerships around kansas don’t have loaner vehicles or rentals available. How is this okay?!
Incident date: Feb 1, 2023
The auto park disabled will come on. Other lights will flash and eventually the truck powers off. It is going to cause someone to be killed. Other ram and jeep owners have experienced the same and dealers can't seem to figure out the problem
CHRYSLER
TOWN AND COUNTRY
(2016) - STEERING
Oct 25, 2023
Incident date: Oct 21, 2023
The steering wheel is choppy at times and sticks. Small steering corrections feel like they are incremental. According to the Honda dealership, they were unable to replicate the problem, but it occurs every time I drive. I understand many other 2023 Honda CR-V owners are having similar issues. Please….include this CRV model along with the ‘22-‘23 Civic investigation.
CHRYSLER
TOWN AND COUNTRY
(2016) - ENGINE
Oct 25, 2023
Incident date: Oct 21, 2023
I was driving on express way 96W Left lane busy 5 o'clock traffic Car just died it was stop n go I could have been killed if it wasn't for a man that stopped behind me he couldn't help another person stopped and push the car in N To a grass area where at least I wouldn't be smashed in Called 911 state police inform help van He didn't look at it my friend was there to pick me up Called tow tr... Read more
Incident date: Jan 22, 2022
The driver side sun visor failed at the attachment point, left side while driving at high speed on the local freeway, obstructing my view of the traffic ahead temporarily. There was no warning and the failure was completely unexpected.
Incident date: Jan 22, 2022
:**Complaint Regarding 2023 330e Instrument Cluster Brightness Issue** - I wish to report a safety concern regarding the instrument cluster brightness in my 2023 BMW 330e. The instrument cluster features an auto-dimming screen with no brightness control during the day. The ambient brightness sensor does not accurately detect daylight conditions unless the sunshade on the sunroof is open. This re... Read more
Incident date: Oct 20, 2023
The contact owns a 2016 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that after entering the vehicle, a message displayed on the instrument panel “Battery disconnected” and the vehicle failed to start. The dealer was contacted and confirmed that the part was not ye... Read more
Incident date: Oct 20, 2023
Blind Spot Monitor System never worked from the time of purchase of this vehicle, and yes it’s available for inspection. Eventually took it to the Winnebago Factory Service Center in Forest City Iowa to be fixed in August 2023. It worked after that for about 200 miles or until the first rain and then it stopped working. I put on my turn signal to move to the left lane and there was a car in m... Read more
Incident date: Oct 22, 2023
The batter has been bad since the beginning. Even the original battery would right away leak and leave a lot of residue. My car since the beginning has told me there is something wrong with the power system. But Toyota keeps insisting that it’s just a random message. And that they don’t know why it says it. It’s concerning because I constantly need to get a new battery. The other thing is ... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - STEERING
Oct 20, 2023
Incident date: Sep 1, 2022
Was driving and my wheel was hard to turn the wheel. Had to get a tow truck to pull it to my house. No lights didn’t show on the board indicating that there were any issues but, I can’t and haven’t been able to drive my car since the wheel locked.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - POWER TRAIN
Oct 20, 2023
Incident date: Oct 16, 2023
I purchased my Ford from a used car lot and only 3 months later without any alerts my brake pedal goes to the floor. It makes a hissing sound like air being released. My brakes and fluid are fine? Why are their recalls on my same year vehicle, but not mine. I understand replacing brake booster, master cylinder will NOT help. Now I am broke from purchasing my Ford, I can't afford to dump more... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - WHEELS
Oct 20, 2023
Incident date: Oct 16, 2023
I purchased my Ford from a used car lot and only 3 months later without any alerts my brake pedal goes to the floor. It makes a hissing sound like air being released. My brakes and fluid are fine? Why are their recalls on my same year vehicle, but not mine. I understand replacing brake booster, master cylinder will NOT help. Now I am broke from purchasing my Ford, I can't afford to dump more... Read more
Incident date: Oct 19, 2023
We purchased the vehicle brand new (33 miles). At 65,142 miles (07/09/18) the engine quit running and we pulled to the side of Interstate 15 barely off the freeway. It had to be towed to the dealership. At 69,345 miles (12/26/18) the engine blew up while we were traveling at 65 MPH on Interstate 10 towing a 5th wheel trailer. Just made it to the beginning of the off ramp in Indio. Towed to the dea... Read more
Incident date: Oct 19, 2023
The radio, which is also impacts screen, is defective. It is available for examination. The radio jumps stations with beeps, the sound can’t be eliminated by turning down the volume. It indiscriminately jumps from satellite to FM. It will hold a station for a while but then it jumps around. I get a few seconds of a music or talk station and then it jumps. It is a safety hazard since the beeps di... Read more
Incident date: Oct 12, 2023
the vehicle has been inspected by an independent engineer from Bosch, supplied by FCA (Fiat Chrysler Automobiles), it indicates that an expert assessment has been conducted. In this case, the following answers can be provided based on that information: 1. Components or systems that failed or malfunctioned: - Half shaft axle front left - Wheel assembly - Brake rotor disc - Suspension ... Read more
Crash
Incident date: Jun 29, 2023
Took vehicle to Ford dealership after being seen at transmission shop. Previous transmission shop said TCM was bad as well as clutch. Took car to Ford for TCM recall, they said it wasn't broken and refused to replace it. The did say clutch is broken and needs replacement which Ford is not willing to help with on cost.
Incident date: Oct 15, 2023
The front aero shield cover (undercarriage cover) of the vehicle dropped and began dragging on the highway. This appears to be a common issue amongst many Tesla Model 3 owners. Tesla has now created a plastic version of this to resolve this issue. However, they aren't covering repairs.
Incident date: Aug 3, 2022
My car started smoking while parked at work for no reason and I had to call the fire department. It stop smoking by the time the fire department came. I had it towed to the Dealer. My brakes are a mess but especially on a wet road you have to pump them to try to stop. I have taken it to the Dealer and of course they find nothing wrong. I told them to test drive it on a wet raining day and try t... Read more
Fire
Incident date: Aug 3, 2022
Page 67 of the BMW Motorad Owners Manual describes operation of the "self," cancelling , "Comfort turn indicators" as follows: After the turn signal is pushed to the right or left, the turn signal indictors automatically turn off under the following conditions: -Speed is under 18mph; after a distance of 165Ft is covered. -Speed is between 18 mph and 60 mph: after a speed dependent distance is cov... Read more
Incident date: Dec 1, 2021
The contact owns a 2018 Audi A6. The contact stated that the EPC and engine warning lights were illuminated. The vehicle was taken to an independent mechanic and the contact was notified of an unstated recall. The contact called the local dealer and was informed that the repair was not covered under recall. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact ... Read more
Incident date: Jun 1, 2023
Excessive Oil consumption, particularly with highway driving. I have had this car for about a year. I only noticed that the oil was nearly empty when the engine was shaking while idling at an intersection. No warning lights for oil pressure or level ever came on, it would occasionally "ding" for oil pressure, but barley long enough for me to even read what the warning was. By excessive, I mean VER... Read more
Incident date: Jul 8, 2023
Lightning bolt symbol, check engine light and traction control lights came on and vehicle went into limp mode while taking my 3 yr old to pre school. Scans say vacuum leak/throttle body. This is a recurrent problem with these cars and has had recalls on certain ones. Almost didnt make it where i was going. . . Needs to be addresses on this model too. My car only has 76,721 miles.
Incident date: Oct 8, 2022
Cable that controls sliding door broke. Door now pops open about 1cm, not enough that you notice that it is open and when you drive it slides open more. It also can't be closed with the button and it's not easy to close.
Incident date: Oct 8, 2022
I am having electrical issues with my 2016 Hyundai Sonata plus the other recalls. It started as issues with the lights on the driver side. I have replaced several bulbs and the entire light even and still have issues with the lights working properly. Now the issue is the battery, alternator or the starter. The starter had to be replaced as I was advised by Hyundai dealership when my engine had to... Read more
Incident date: Oct 16, 2023
TRANSMISSION ISSUES , STALLING, RPM REVVING.
1 injured