Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
Incident date: Jul 15, 2023
The glue that holds the plastic covers on the aluminum wheels has failed and two of the plastic covers have fallen off. The covers and wheels are available for inspection. The one cover fell off while driving down a local main road in our city. When I saw it fall off, I returned to the area where it was laying in the street to retrieve it. Before retrieving it I saw some cars swerve to miss it... Read more
Incident date: Jul 4, 2023
The contact owns a 2015 Honda CR-V. The contact stated while driving approximately 40 MPH, several unknown warning lights were illuminated. The contact stated that vehicle started to lose motive power. The contact stated that the accelerator pedal was depressed, and the vehicle made a loud revving sound but failed to respond as needed. The contact stopped and turned off and restarted the vehicle h... Read more
Incident date: Jul 4, 2023
I am asking for a recall based on the following issue. The vehicle's LCD screen has become delaminated which causes all features that are the controlled by the "radio" portion of the car to become dysfunctional and malfunction. the car will randomly beep, change air temperature and zone (defrost, to floor, to dash, and back) Navigation will start, car will connect to "SOS" multiple times in a row... Read more
Incident date: Aug 6, 2023
The contact owns a 2015 Jeep Cherokee. The contact stated while driving approximately 40 MPH, the Service AWD and service engine warning lights were illuminated. The contact pulled over to the side of the road. The vehicle was towed to a dealer and the contact was informed that the power transfer unit (PTU) needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the f... Read more
Incident date: Aug 6, 2023
The contact owns a 2023 Ram 2500. The contact stated that the vehicle was produce without a dipstick to check his own oil. The contact called the dealer and was informed that he could not be sold a dipstick but that the vehicle could be serviced at the dealer. The contact stated that the failure to provide a dipstick had cost him additional money and had been an unnecessary inconvenience. The manu... Read more
Incident date: Aug 5, 2023
When you put car in reverse the camera screen may go blue or black. Sometimes it is all in cone in rear, other times it’s on the right side and at other times it is the entire screen. Turning blue or black. This started in the first several months of ownership in 2020. The dealership tried several things including replacing the camera in 2020-2021-2022. Problem continued. Was told it was all fix... Read more
Crash
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) — ELECTRICAL SYSTEM
Aug 5, 2023
Incident date: Aug 1, 2023
Digital Light Inactivean High Beam Assist messages Also, when you engage the inoperative warning the actuates blinker it off [brights/high blinds beams even when drivers. auto adaptive setting is day with lights off see the high beam blue light on with headlight malfunctions vehicle 248595-Connected LEst sensor FaultY batterse causing, adaptive found fault C151E29 currentiy present charger inval... Read more
Incident date: Aug 4, 2023
I connect my phone to the hand free system especially when traveling, the screen and monitor has been malfunctioning now to the point where I am not able to adjust speakers sound, source and volume. I am only able to to hear from rear speakers. It is illegal to drive and use mobile devices so to be able to connect to a properly working systems is most definitely needed. I have notice that quite a ... Read more
Incident date: Aug 4, 2023
I connect my phone to the hand free system especially when traveling, the screen and monitor has been malfunctioning now to the point where I am not able to adjust speakers sound, source and volume. I am only able to to hear from rear speakers. It is illegal to drive and use mobile devices so to be able to connect to a properly working systems is most definitely needed. I have notice that quite a ... Read more
Incident date: Aug 4, 2023
Vehicle shut off and locked up while driving. I was leaving my neighborhood and coming to a stop to turn right on to a major road. The vehicle powered down while in motion and the ignition locked. I could not restart it, I could not turn the wheel, I could not put it in neutral. The brake pedal was pushed down and would not release. I had children in the van. I turned hazards on and rolled the win... Read more
Incident date: Aug 1, 2023
Dash will occasionally flash stop/start unavailable. Second incident yesterday happened while at a red light. Start/stop went unavailable and vehicle stalled and applied parking brake. Both incidents were while stop/start had been on and after releasing the brake. I see there is an open recall for this on the 2021 models. My vehicles build date is June 2020 seems and fall under the timeline for th... Read more
Incident date: Aug 1, 2023
As I was driving, my car randomly came to a quick, abrupt and forceful break. It began making a beeping noise and something quickly flashed on my dashboard. It disappeared before I had a chance to read it but I remember it flashing “red”. The break lasted for maybe a second but it was extremely alarming and could have caused a severe accident if the surrounding cars were close to me. This i... Read more
Incident date: Aug 2, 2023
The contact owns a 2016 Kia Sorento. The contact stated that while driving at 70 MPH, the vehicle lost oil , the low oil and low fuel warning lights did not illuminate. The vehicle started to slow down and it made an abnormal noise and lost power. When she depressed the accelerator pedal, the vehicle would make a jerking motion. The contact was able to pull over to the shoulder and the vehicle was... Read more
Incident date: Jun 22, 2023
Timing chain/extensioner broke My car suddenly started jerking or jumping when I was idling. I pulled into a parking lot and ended up having to have it towed. It does not run now and I was told it needed a new engine. I was told that there was a known issue and class action lawsuit with the timing chain but that I had passed the extended warranty. My care only has 50,000 miles on it so a timing... Read more
Incident date: Jul 24, 2023
The contact owns a 2022 Ford Explorer. The contact stated that while reversing, the backup camera was slow to respond. The screen displayed an image of the vehicle. Additionally, there was an extreme amount of air entering the vehicle from the door seals. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to duplicate the failure, but the vehicle wa... Read more
Incident date: Aug 2, 2023
The contact owns a 2022 Ford Explorer. The contact stated that while reversing, the backup camera was slow to respond. The screen displayed an image of the vehicle. Additionally, there was an extreme amount of air entering the vehicle from the door seals. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to duplicate the failure, but the vehicle wa... Read more
Incident date: Aug 2, 2023
I was coming home from work and I was waiting to make a left turn onto a road named Vincent Rd in Orlando, FL which meant that I had to cross 3 lanes of highway. Once all traffic was clear I started crossing 3 lanes of highway and the van started making a loud grinding sound when pressing on the gas. The vehicle moved forward into the first lane of traffic and would not go anywhere from that point... Read more
Incident date: Aug 2, 2023
This week was the SECOND time our van lost both low beam headlights at the same time while driving at night. Both times the dealership wanted over $500 to replace them. Our drive train will catch while driving. We took our van in for this problem and were told by the dealership that "its just the way the transmission is made" When we bought the vehicle it was two years old and had rust spots on... Read more
Incident date: Jul 1, 2023
The contact owns a 2015 Kia Soul. The contact stated while driving at an undisclosed speed, the vehicle started overheating and the vehicle lost motive power. The contact was able to coast to the side of the road and saw smoke coming from the engine compartment. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that the vehicle had experienced engi... Read more
Incident date: Jul 1, 2023
The contact owns a 2015 Kia Soul. The contact stated while driving at an undisclosed speed, the vehicle started overheating and the vehicle lost motive power. The contact was able to coast to the side of the road and saw smoke coming from the engine compartment. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that the vehicle had experienced engi... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Aug 4, 2023
Incident date: Aug 1, 2023
When cruise control is activated at highways speeds, vehicle sometimes brakes abruptly for no reason whatsoever. Issue is phantom braking. No other cars in sight, no changes in speed limits. Happened repeatedly on CA Hwy 46 between Interstate 5 and US 101 on 7/31/23 and 8/2/23. Similar instances observed on other highways, too.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — FUEL SYSTEM, GASOLINE
Aug 3, 2023
Incident date: Jun 26, 2023
The contact owns a 2015 Ford Focus. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline) however, while driving at an undisclosed speed, the vehicle jerked, and the RPM fluctuated. Additionally, the check engine warning light was illuminated. The vehicle was taken to the dealer, who informed the contact that the purge valve had ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — ENGINE
Aug 3, 2023
Incident date: Jun 26, 2023
The contact owns a 2017 Ford Escape. The contact stated while driving 30 MPH with the accelerator pedal depressed, the vehicle started shaking abnormally and failed to accelerate as intended. Additionally, the check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — FORWARD COLLISION AVOIDANCE
Aug 3, 2023
Incident date: Jul 2, 2023
The contact owns a 2015 GMC Yukon XL. The contact stated while driving at various speeds, messages indicating the side detectors and front Camera failure, and other unknown messages were displayed. The contact stated that the instrument cluster, the instrument panel and the infotainment system turned off. The contact was able to drive to the residence; however, upon pressing the Push to Stop butto... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — POWER TRAIN
Aug 3, 2023
Incident date: Jul 2, 2023
The contact owns a 2016 Ford E-350. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who related the failure to Ford Campaign Number:19B40 (Coast Clutch Cylinder and One-Way Clutch Replacement). The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mile... Read more
Incident date: Aug 2, 2023
The contact owns a 2022 Chevrolet Equinox. The contact stated that while idled at a traffic light, the vehicle stalled and failed to restart. There was no warning light illuminated. The vehicle was towed to the dealer, where the failure could not be duplicated. The vehicle remained at the dealer. The vehicle was not diagnosed nor repaired. The contact related the failure to NHTSA Campaign Number 2... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) — FORWARD COLLISION AVOIDANCE: WARNINGS
Aug 2, 2023
Incident date: Jul 17, 2023
On [XXX] just got off [XXX] driving on [XXX] street when there a red came on on my dashboard, then as if someone else stepped on my accelarator. The Honda Accord 2017 hybrid started accelerating. There were cars in front of me, I believed next to me that I am going to crash into. My only option was to turn to the left to stop the car from me hitting another driver. I went into the divider and hit ... Read more
Crash
1 injured
Incident date: Jul 27, 2023
All of a sudden, steering wheel control was lost. Steering wheel was so hard to rotate that it was even difficult to park the car. Also, I was getting lots of pop up messages from tesla vehicle operating system.
Incident date: Jul 27, 2023
All of a sudden, steering wheel control was lost. Steering wheel was so hard to rotate that it was even difficult to park the car. Also, I was getting lots of pop up messages from tesla vehicle operating system.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) — SERVICE BRAKES
Aug 1, 2023
Incident date: Jun 2, 2023
The contact owns a 2020 Nissan Sentra. The contact stated that while driving at an undisclosed speed, the vehicle sporadically braked. Additionally, several unknown warning lights were illuminated. The vehicle was taken to the dealer, who informed the contact to replace the battery. The battery was repaired; however, the failure recurred. The manufacturer was not made aware of the failure. The fai... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) — FUEL/PROPULSION SYSTEM
Aug 1, 2023
Incident date: Jun 2, 2023
Engine cranks without starting. Could be related to recall done up to 2013 on Fuel pump relays. This has been ongoing for months.
Incident date: Nov 20, 2022
In our 2012 Kia soul, the steering wheel is giving out and sticking resulting in the wheel, not being able to be controlled by the driver as it’s being yanked out of their hands. This is especially dangerous on the highway where there was almost an accident when my daughter was driving, the car and the car wheel stuck, and then abruptly yanked out of her hand. The Kia souls 2014 through 2016 hav... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) — VISIBILITY/WIPER
Aug 1, 2023
Incident date: Jul 17, 2023
I have ~50,000 miles and have had an excessive amount of chips on my front windshield. Getting them filled doesn't matter, and the windshield will crack. I've replaced the windshield twice since owning this vehicle at $1200+ (high costs due to front camera recalibration). I've owned many vehicles over the years and have never had a windshield chip or crack this frequent. I've seen many other compl... Read more
Incident date: Jul 29, 2023
Vehicle has a current defected transmission that Nissan is aware off and fixed vehicles within a certain warranty period. Customers should have received letter making them aware of the defected transmission, I explained to Nissan I never received a letter. I am assuming this happened because I purchased the vehicle used, the person I spoke to from Nissan said unfortunately this happens. Nissan sho... Read more
Incident date: Jul 29, 2023
Vehicle has a current defected transmission that Nissan is aware off and fixed vehicles within a certain warranty period. Customers should have received letter making them aware of the defected transmission, I explained to Nissan I never received a letter. I am assuming this happened because I purchased the vehicle used, the person I spoke to from Nissan said unfortunately this happens. Nissan sho... Read more
Incident date: Jul 31, 2023
Summer of 2021 - Code that signaled a failure of the catalytic converter. Taken to Kia to determine the issue which was confirmed to be a faulty catalytic converter that needed repair. After repairing the catalytic converter, oil began being consumed rapidly. This led to the oil light appearing roughly every two weeks. Oil was added to appropriate level when required and changed every 3000 miles... Read more
Incident date: Jul 31, 2023
Auto start-stop failure. After the auto start-stop engages (turns off engine at intersection), sometimes the vehicle does not restart. I have to press the starter on the dashboard to restart and put the transmission back in gear. Other times, when it does restart like it is supposed to, it flashes a "collision alert warning" on the dashboard when it restarts. These incidents started about three m... Read more
CHRYSLER
PT CRUISER
(2002) — FUEL SYSTEM, GASOLINE
Jul 31, 2023
Incident date: Jul 20, 2023
The contact owns a 2010 Cadillac DTS. The contact stated while driving 25 MPH, the vehicle shut off. There was no warning light illuminated. The vehicle failed to restart and was pushed to the side of the roadway. The contact was able to restart the vehicle and drove to the residence. An independent mechanic diagnosed the vehicle and determined that the fuel pump had failed and needed to be replac... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — VEHICLE SPEED CONTROL
Jul 31, 2023
Incident date: Jul 27, 2023
The contact owns a 2018 Subaru Crosstrek. The contact stated that while at a light, the vehicle crashed into an unknown vehicle in front of her. While sitting in traffic at another light, the failure recurred. The vehicle reeved up forward and crashed into an unknown utility vehicle. A claim was submitted to the insurance company. While pulling into a parking spot, the vehicle lunged forward over ... Read more
Crash
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — SERVICE BRAKES, HYDRAULIC
Jul 31, 2023
Incident date: Jul 27, 2023
The contact owns a 2023 Hyundai Palisade. The contact stated while driving 15 MPH and depressing the brake pedal, the vehicle failed to stop immediately. The contact stated no warning light was illuminated. The contact depressed the brake pedal forcefully to the floor and was able to stop the vehicle. The contact towed the vehicle to the local dealer. The vehicle was not diagnosed or repaired. The... Read more
Incident date: Jun 15, 2023
The contact owns a 2019 Chevrolet Express. The contact stated that while the vehicle was stopped with the transmission in reverse(R), the vehicle moved forward. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that there was no recall on the VIN. The failure mileage was approximately 4,783.
CHRYSLER
TOWN AND COUNTRY
(2013) — FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Jul 30, 2023
Incident date: Jul 30, 2023
While sitting in the longest traffic jam I ever experienced on a hot summer day and not moving, suddenly all lights and driver assistant lights came on the dashboard and the parking brake engaged. I was able to release the parking brake and drive with all the lights lit on the dashboard. My vehicle had only 88K miles. A Honda dealership ran a diagnostics and reported a code po172 engine fuel trim ... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) — ELECTRICAL SYSTEM
Jul 30, 2023
Incident date: Jul 29, 2023
Trailer Brake controller DIC shows "check trailer wiring" and Brakes are not functioning. Intermittent issue but mostly no brakes. Lights all work fine. New RV bought in [XXX] testing brakes and DIC indicated issue. Stokes Chevy dealer replaced Brake controller and for 1st 1 1/2 hours on [XXX] no issue. Pulled over for lunch and when restarted truck the issue came back. no brakes or at best interm... Read more
Incident date: Jul 30, 2023
I the outer tread separated from the tire. The tire pressure was correct at 80 psi. I was traveling at 57 mph. The outside temp was 81 degrees. We had traveled 12 miles from my home. The tire is a Castle Rock st235/80r16, It will be several weeks before I have estimated cost of damage to the camper.
Incident date: Jul 19, 2023
The vehicle has just completely died on me at least twice while driving it, the power steering keeps cutting out, and the headlights will dim significantly upon pressing the brake pedal or using turn signals. This has been going on intermittently for months. Upon an internet search, this does not appear to be an uncommon issue.
Incident date: Jul 19, 2023
The vehicle has just completely died on me at least twice while driving it, the power steering keeps cutting out, and the headlights will dim significantly upon pressing the brake pedal or using turn signals. This has been going on intermittently for months. Upon an internet search, this does not appear to be an uncommon issue.
Incident date: Jul 19, 2023
7/19/23 - Dash warning to pull over because car was going to turn off (from recall software update). (Image attached) Unclear how long I had and upcoming road was more dangerous, so I pulled over in an area with highway speed traffic and only half a shoulder. Car did not reset on first attempt to restart and stuck in "turtle mode" (<10 mph). When I called the dealership, they originally offered me... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Jul 28, 2023
Incident date: Jul 22, 2023
This car has detailed complaints online for the absence of a rear wiper causing zero visibility during afternoon rain and thunderstorms. In the event of a white out situation, the driver assistance systems fail to work due to hazardous conditions. You also cannot see out of the rear window or side mirrors because of a design defect. The car has been reported to Jenkins Hyundai of Ocala, where t... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) — VISIBILITY/WIPER
Jul 28, 2023
Incident date: Jul 22, 2023
This car has detailed complaints online for the absence of a rear wiper causing zero visibility during afternoon rain and thunderstorms. In the event of a white out situation, the driver assistance systems fail to work due to hazardous conditions. You also cannot see out of the rear window or side mirrors because of a design defect. The car has been reported to Jenkins Hyundai of Ocala, where t... Read more