Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 67,531 complaints for CHRYSLER

Incident date: Nov 16, 2023

The car started overheating while on my way home from a trip. I had to get a wrecker to haul it in. Ford offered no help. It was the water pump. Milage at the time was 103,000, Cost to fix $3000. So no Thanksgiving for me this year.

Incident date: Nov 15, 2023

Please note that from the time i purchased the vehicle brand new the doors and roof have leaked. The same garage has continued to try and glue the molding in the outside. Now the back window area had the cloth sagging down. I was told it was a design problem and that the police car taurus was experiencing the same problems. After having a problem trying to steer the vehicle,I pulled over to the... Read more

Incident date: Nov 11, 2022

I had my 2019 Ford Ecosport serviced to have a new battery and brakes installed on it by my local Ford dealership. Approximately 5 days after I picked it up from the dealership, I was on my way to work and driving down I-75 (going approximately 70 mph). I received a sudden notification on my dash that I had low oil engine pressure. I made my way over to the right lane, and started to slow down so ... Read more

Incident date: Nov 5, 2023

My wife and I purchased the vehicle used from a Ford dealer in 2021. The vehicle was certified used. We had no issues up until the last few months (began in the summer of 2023), but the issue has grown in severity and is random. The vehicle is equipped with an auto start/stop, which we always shut off. Recently the vehicle has been going into idle or shutting off completely and not restarting even... Read more

Incident date: Nov 13, 2023

The back glass exploded. When I looked online, there are many complaints about this dangerous occurrence. If our grandchildren had been in the back, they might have been killed. Honda surely knows of this problem and needs to take care of it. Our local dealer hadn't heard of it (type in Honda HR-V 2023 back glass explosion), but I don't trust them.

Incident date: Nov 13, 2023

I am submitting this complaint not out of personal gain but because something bad can and will happen. It almost happened to me had I not been fortunate to pull over on a majorly conjested highway. I was driving on the Atlantic City expressway when my engine seized and my display read an oil light failure I could no longer accelerate I knew I had to pull over immediately because jersey drivers ar... Read more

Incident date: Nov 13, 2023

It was discovered during rotating my Tires that the center bolt for my Rear axle had snapped off. In talking with the dealership this has been an issue with other ford products.

Incident date: Oct 3, 2023

Loss of electrical power while cruising on the interstate at 65 mph. There was a series of warning messages, YELLOW colored malfunctions such as "Sport differential malfunction", "electric system malfunction". Then RED colored warning message "Electric system: Malfunction! Safely stop vehicle." At this point, engine was running but was no longer connected to the transmission, Power steering fa... Read more

Incident date: Oct 3, 2023

UNKNOWN My rear axle bolt may fracture. and this repair still has not been done. and Ford doesn't know. when the part will be in, I'm in fear. for my safety.

Incident date: Nov 11, 2023

I lose all steering assist while driving, have no power assist

Incident date: Oct 2, 2023

Bought a 2023 Tesla model 3 performance that vibrates from the day I bought it. After 12 service visits, new wheels tires and even a new brake rotor the car is still vibrating. Tesla seems to say it’s normal and that all teslas drive like this but no other vehicle manufacturer has ever produced a car that vibrates. It’s unsafe and scary to drive this car the way it is. They tried fixing it at ... Read more

Incident date: Nov 12, 2023

Anti-lock brake / traction control lights come with audible chime. Message reads service anti-lock brakes and service electronic brakes. Problem is intermittent with light coming on for a duration then going out and clearing message center. At times, the warning lights turn on and off rapidly giving multiple audible tones. Activation of light causes deactivation of cruise control. At highway sp... Read more

Incident date: Nov 12, 2023

2017 Mazda CX-9 with crack in engine with coolant leaking out. Informed by mechanic that coolant was leaking out from the engine and was caught by heat shield. I smelled coolant, but never saw any on the ground. Per TSB 01-002/23 there is a crack that can develop in the engine due to stresses from the turbo/exhaust. A crack will develop near studs in the engine. Once crack develops, the coolant ca... Read more

Incident date: Nov 12, 2023

Where the traction bar mount is welded to the frame sheered off the frame while driving on the freeway causing me to lose steering control. Was not in an accident but I found that recall Safety Recall R46 / NHTSA 15V-541 for the two previous years was an issue. I have photos of the damaged traction control mount and will show where the separation was the same as the recall on 2013 and 2014 Rams.

Incident date: Oct 9, 2023

Incident date: Aug 24, 2023

My rack and pinion it’s leaking the power steering and the Nissan or no auto parts store make it so not even Nissan can get the problem fix

Incident date: Aug 24, 2023

Rear seat entertainment causes blind spot when screen is down. Driver cannot see cars behind via the rear view mirror.

Incident date: Aug 24, 2023

The car shut down while driving. The tech explained that the oil pump failed and ruined the engine. The tech also alerted us to this being an issue that the NHTSA was investigating.

Incident date: Nov 10, 2023

car stops while driving, battery also draws while not in use. which is very dangerous. Already filed report with dealer ship for car. We will be having an another baby this winter and it is getting to the point where It can be very dangerous for my family. We got it checked but since it’s a manufacturer issue is what they said. Since this car doesn’t have any recalls dealer doesn’t want to ... Read more

Incident date: Oct 11, 2023

Car had a known issue regarding inappropriate oil consumption and was awaiting repair by Volvo dealership. While merging onto highway and accelerating, car lurched, check engine light came on, and shortly after there was a warning regarding reduced performance. The car was maneuvered to the closest exit and parked. During this time, approx 90secs, all major warning lights came on and smoke started... Read more

Fire

Incident date: Nov 10, 2023

While driving the 2021 Audi Q8, the warning lights for the Electrical system malfunction & Automatic vehicle starting system: malfunction appeared on the dashboard. My safety and others safety were at risk as this occurred while driving. In reviewing other concerns or complaints this is a reported issue to the Audi dealership. Audi Grapevine Service was immediately notified. Service informed me to... Read more

Incident date: Nov 1, 2023

Motor repeatedly overheats causes coolant to boil, burning smell, coolant smell, leaves me stuck along highways and roadways in unsafe areas. Dealer replaced heater core coolant pump at almost $1,000 and still overheating. The vehicle has been to both an independent mechanic and dealer. There was a message that engine was overheating. Engine light came in and message to service engine now. First ... Read more

Incident date: Nov 10, 2023

ABS light comes on and off constant. Service abs system, service electronic braking system. Ram came up with the code HCU hydraulic control unit failure. They will not fix it unless I come up with the 1500$$ to fix it out of pocket. My truck just turned over 60k this is ridiculous. Go on google and please type this in. It a massive issue in all 2018 rams. Should be a recall at this point. If you ... Read more

Incident date: Nov 8, 2023

The driver side seatbelt is pulled out and will not retract. Our safety is at risk every time we drive this vehicle as the seatbelt won't protect the driver from being flung into other passengers or prevent from being flung out of the vehicle. This issue has been confirmed by Walser Hyundai in Brooklyn Park, MN on 11/7/23. There were no warning signs of the issue except for seat belt seeming to re... Read more

Incident date: Sep 15, 2023

The contact owns a 2018 Ford Ecosport. The contact stated that while the vehicle was stopped, the vehicle made an abnormal noise. The check engine and low oil pressure warning lights were illuminated. The vehicle was diagnosed by an independent mechanic. The contact was informed that the wet belt was being circulated through the oil which caused a blockage resulting in the engine losing oil pressu... Read more

Incident date: Nov 9, 2023

On November 2nd of 2023, I was driving approximately 5 miles away from home when all of a sudden the sunroof glass shattered. It sounded like an explosion of glass. I was driving at 45 miles per hour which is the speed limit in the area. It was very alarming when the sunroof glass shattered, I was nervous and thought that someone threw a rock at the car. I wasn't sure whether to stop the car or k... Read more

Incident date: Nov 8, 2023

Was driving at about 40 mph with cruise control on, when my passenger and I noticed extreme vibrations and noises with. Began slowing to turn into a gas station just ahead when the clunking became so violent the front of the vehicle was bouncing. As I turned into the gas station, there was a loud bang, smoke billowed from the hood, and the engine stalled leaving me with no power steering. I turne... Read more

Crash

Incident date: Nov 8, 2023

Crash

Incident date: Jun 12, 2018

The contact owned a 2018 Toyota Corolla. The contact stated that after parking the vehicle in the driveway, approximately 12 hours later while the contact was sleeping, a sound woke the contact and it was discovered that the vehicle caught on fire. The fire department was called to the scene and extinguished the flames. During the incident, the vehicle was destroyed and the fire also caused damage... Read more

Fire

Incident date: Jun 12, 2018

The contact owns a 2011 Ford Flex. The contact stated when he first entered the vehicle and started the vehicle, the power steering assist fault message was displayed. The contact turned the steering wheel to the left and right and the steering wheel was very difficult to turn. The contact stated he contacted an independent mechanic who diagnosed the vehicle and determined that the power steering ... Read more

Incident date: Nov 7, 2023

The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to be restarted. The engine overheating warning light was illuminated. The vehicle was towed to the dealer, who determined coolant intrusion had caused damages to... Read more

Incident date: Oct 1, 2023

leased vehicle brand new in 4/22 and have had nothing but issues since then.. new radio/navigation (would stay on with car off), torque tube replaced, chip malfunctions, grinding issue with truck steering wheel that pulls at times from this- truck red dash light blinking & truck dead stopping at 60mph on highway. truck has been to service center for months in & out. have been told many times they ... Read more

Incident date: Oct 1, 2023

Was at a light making a left hand turn, the truck went forward and stopped in the middle of the traffic on a major highway. Passengers include myself and my 6 year old daughter. No check engine light on any lights came over the truck gave no physical warning that this was about to happen. The problem was confirmed by the Nissan dealership.

Incident date: Oct 1, 2023

The contact owns a 2018 Ford Explorer. The contact stated that while her husband was reversing from the garage, the liftgate malfunctioned and opened. The driver opened the driver's side door and struck the door frame. The door frame was damaged. There were no warning lights illuminated. Additionally, the contact stated that while driving at an undisclosed speed, the liftgate failed to open. The c... Read more

Incident date: Sep 15, 2023

The contact owns a 2016 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000(Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was m... Read more

Incident date: Oct 2, 2023

Blower motor assembly system problems. Have had multiple times replaced/fixed. Issue is ongoing and per dealer is no longer covered my recall. Blower motor does not work. Burnt control box. And per dealer not covered by previous recall

Incident date: Oct 2, 2023

The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that when she started the vehicle, the air bag warning light illuminated. The dealer was made ... Read more

Incident date: Oct 2, 2023

The contact owned a 2022 Subaru Outback. The contact stated that while his wife was driving at 30 MPH, she heard an abnormal sound emanating from the front of the vehicle, and the vehicle suddenly lost all electrical power. She was able to coast to the shoulder of the roadway, where the vehicle failed to restart. A short time later, the contact's wife observed white smoke rising from the engine co... Read more

Fire

Incident date: Oct 16, 2023

2017 Ford Explorer windshield trim is starting to come off. Pieces have flown off behind the vehicle.

Incident date: Aug 1, 2023

The contact owns a 2015 Ram 1500. The contact stated while driving approximately 20 MPH and making a right turn, the vehicle jerked twice. There was white smoke coming from under the hood. The smoke was thick and obstructed the driver’s view before the vehicle stalled. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the rod bearing... Read more

Incident date: Aug 1, 2023

NHTSA Recall Number 23V-431 calls for cable connectors to be changed out due to poor connections resulting in the rear view camera image to function intermittingly or not display at all. Per Honda engineering, this repair is not sufficient to fix the issue and the main head unit has to be replaced too. Please include this as a part of this safety recall because of the safety issues it is causing a... Read more

Incident date: Nov 5, 2023

The contact owns a 2015 Chrysler 200. The contact stated that the vehicle was taken to the local dealer for an inspection, where it was determined that the air bag and engine warning lights were illuminated and were under recall. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was unknown.

Incident date: Nov 5, 2023

The driver door makes a popping noise when opening and closing. Door now has problems closing and sometimes will not shut properly. Also, the window is not going up and down as fast as it should. Both problems happened around the same time and are believed to be related.

Incident date: Nov 4, 2023

Rear subframe suspension weld bolt crack from the body subframe, Can observe on the truck of the car the fracture weld bolds. Critical, because it hold on site the differential and rear drives components.

Incident date: Nov 3, 2023

On 11/05/2023 at approximately 12 pm while getting onto the highway of 183 in Austin Texas @ Lamar increasing speeds from 45 to 65mph the engine shifted hard 3x. The engine surged then a hard shift. This occurred 3x. I’m certain you understand the complexities of austin Texas traffic. No matter the time of day. Imagine those complexities with a car that was poorly made by a company that has ... Read more

Incident date: Nov 5, 2023

outside key pad is making sounds of door locks locking and unlocking with flashers coming on driving down the rd second time after replacing outside keypad in 2021 at a ford dealership in northern michigan the problem has returned 11-1-2023.i tapped on the outside of the door keypad surface, the problem hasnt came back in the last few days, i believe it will reappear at some point though

Incident date: Nov 5, 2023

I was in a left hand turn lane. When I started to make the turn my vehicle lurched and stopped. I tried several times to go and this behavior repeated. Onstar called me (or I called them). They called 911 for me and a fire truck was dispatched to help me. I was in the intersection and afraid to try anything else until the fire truck arrived to control the traffic so I could be moved from the inter... Read more

Incident date: Nov 1, 2022

Transmission Available for inspection Being able to accelerate and or brake is essential for safety in a vehicle and this is compromised. Nothing has been confirmed but plenty of matching information on vehicle type. Vehicle has not been inspected No warning lights came on and this began this year

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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