Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Oct 1, 2022
I was driving north on I-5 in Northern California when the car braked twice for no apparent reason. I was using the traffic aware cruise control. The first time the car was on a slight curve to the left and there was traffic in the right lane. About two hours later I was on a straightaway with no nearby traffic.
Incident date: May 1, 2023
Battery light on dash red and yellow abs light on.. multi Electric faults. On my massage board and car died on the road.
Incident date: May 1, 2023
Battery light on dash red and yellow abs light on.. multi Electric faults. On my massage board and car died on the road.
Incident date: May 1, 2023
Battery light on dash red and yellow abs light on.. multi Electric faults. On my massage board and car died on the road.
Incident date: Jun 1, 2023
About a year and a half ago the vehicles warning lights started show thing like check engine, coolant low, battery low, engine overheating and the fan would start running very loudly and thw start stop feature stoped workong even though it indicated it was working. I took it to the dealership and they said they had fix whatever was wrong. A few months later it started up again but this time while ... Read more
Incident date: Nov 1, 2023
Issue where multiple dashboard indicator lights coming on. Tire Pressure, ABS, Power Steering, and Traction Control lights specifically all on at the same time. Car typically drives fine but will intermittently not want to accelerate and/or brakes are trying to apply themselves while trying to accelerate. This is a dangerous safety issue as I could be driving on the highway the car all of sudden w... Read more
Incident date: Nov 1, 2023
Issue where multiple dashboard indicator lights coming on. Tire Pressure, ABS, Power Steering, and Traction Control lights specifically all on at the same time. Car typically drives fine but will intermittently not want to accelerate and/or brakes are trying to apply themselves while trying to accelerate. This is a dangerous safety issue as I could be driving on the highway the car all of sudden w... Read more
Incident date: Nov 1, 2023
The Hydraulic Control Unit has failed intermittantly. Complained to the dealer while it was under warranty and received 'cannot duplicate.' Dealer wants $1,000 to fix. This is a well-documented failing component.
Incident date: Nov 21, 2023
While traveling on the interstate at 70 mph with husband and child inside, the vehicle started shaking and stalled. Had to glide off onto an exit ramp where the vehicle stopped and would not restart. Onstar ran diagnostics and came back with code P129F.
Incident date: Nov 21, 2023
High Coolant Temperature Message appears on the dash and engine shuts off regardless of speed. Happens very often
Incident date: Nov 21, 2023
High Coolant Temperature Message appears on the dash and engine shuts off regardless of speed. Happens very often
Incident date: Jul 15, 2020
While driving at approximately 70mph on highway I-10 (west bound) in the Pensacola area, the steering wheel of my 2022 Honda Civic locked up and became very tight. The car has only 8,500 miles on it and is relatively new. I had to turn the wheel hard to get it to unlock and the car went to the right, the wheel locked again, I then tried to recover to the left and had to turn it hard again causing ... Read more
Incident date: Jun 1, 2022
Fuel injector(s) leaked without any warning, causing engine to loose power on freeway. We were fortunate to be able to move over to the shoulder before the truck lost all power. Vehicle was towed to dealer and it was determined that the injector leaked fuel into engine causing engine failure. Repairs needed include engine block, heads sub assembly, injectors and assorted other parts total for p... Read more
Incident date: Jun 1, 2022
Fuel injector(s) leaked without any warning, causing engine to loose power on freeway. We were fortunate to be able to move over to the shoulder before the truck lost all power. Vehicle was towed to dealer and it was determined that the injector leaked fuel into engine causing engine failure. Repairs needed include engine block, heads sub assembly, injectors and assorted other parts total for p... Read more
Incident date: Aug 17, 2021
My UConnect system periodically goes berserk and the radio changes from FM to AM, flashing on the screen between the radio and navigation system. Bluetooth won't work. My heat control settings do what they want. My backup camera sometimes stays on. The whole system sometimes shuts down than comes back on. The back up camera issue started about a year ago and is sporadic. The radio/navigation... Read more
Incident date: Aug 17, 2021
The throttle and accelerator pedal is very HOT- highly sensitive, resulting in jerky lunging upon start off in 1st gear from a dead or 1 mph stop. The vehicle has been into the dealer 2 times for this issue with the same repair comments, vehicle meets all factory specs and all XT 4 react this way- well that's not safe. If that's the case, then this is a design defect which is unsafe as the acceler... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) - STEERING
Nov 21, 2023
Incident date: Sep 11, 2023
DRIVING HOME AND STEERING WHEEL AND VEHICLE STARTED SHAKING LIKE THE WHEELS WERE GOING TO FALL OFF. 11/08/23 PURCHASED NOV OR DEC OF 2022 FROM DAN CUMMINS-AS IS NO ONE MENTIONED THIS. HAD MY MECHANIC LOOK IT UP AND IT'S ACTUALLY CALLED A DEATH WOBBLE
CHRYSLER
TOWN AND COUNTRY
(2012) - STEERING
Nov 21, 2023
Incident date: Sep 11, 2023
When turning I get a warning light on the dash with the symbol of a steering wheel and the wheel is hard to turn. This happens randomly and seems to be happening for now only when making a turn while stopped.
CHRYSLER
TOWN AND COUNTRY
(2012) - SERVICE BRAKES
Nov 21, 2023
Incident date: Sep 11, 2023
Brake Master Cylinder is LEAKING out the back of master cylinder and into brake booster, lost almost ALL of the brake fluid in short trip as soon as it started.. Its an Identical issue to current Recall 22S11 or 22S14 on many if not all 2016 2017 Expeditions. My truck was built at the same Kentucky plant that produced the trucks with this exact issue, build date [XXX] built in the same time fram... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - VEHICLE SPEED CONTROL
Nov 21, 2023
Incident date: Aug 1, 2023
The contact owns a 2021 Tesla Model 3. The contact stated that while attempting to park at 5 MPH, the brake pedal was depressed however the vehicle accelerated independently. As a result, the contact crashed into the two parked vehicles on the side of the parking space she was attempting to park. No air bags were deployed. One parked vehicle had an occupant and the other was unoccupied. There were... Read more
Crash
CHRYSLER
TOWN AND COUNTRY
(2016) - ENGINE
Nov 21, 2023
Incident date: Aug 1, 2023
As of 11/21/23, our honda pilot has approx 75,000 miles, we purchased it new so we are the only owners. A few weeks ago, the vehicle while driving about 45 mph, completely shut off, all lights on the dash cam on and the transmission became disengaged. We were able to shut it off for a few minutes, and drive it about 1/2 mile to the local Acura dealership. The car did not operate normally thou... Read more
Incident date: Nov 20, 2023
Fraude de odómetro en la compra de el auto
Incident date: Nov 1, 2023
Steerling wheel malfunction, can't control.
Crash
1 injured
Incident date: Nov 1, 2023
The contact owns a 2013 Hyundai Sonata. The contact stated that while driving at various speed, the vehicle sputtered and then became inoperable. The check engine warning light was illuminated. The vehicle was taken to a dealer to be diagnosed. The diagnostic test was still pending. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was appro... Read more
Incident date: Nov 20, 2023
The firewall drain grommets for the sunroof drain line have needed to be replaced three times over the past 5 years. This is a well known design defect. Many Infiniti owners have complained about rain water ruining the interior foot wells on both the driver and front passenger areas AND causing damage to electronics inside the car. The design flaw issue is very expensive to repair, and to add i... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - ELECTRICAL SYSTEM
Nov 20, 2023
Incident date: Oct 29, 2023
Sirrus XM Advertising pops up in the middle of the speedometer and stays there. Blocks vision of speedometer. Big Blue square comes on at night distracting driver. Several internet posts and complaints advise that it comes on blocking the rear camera vision. Contacted Sirrus they say they cant do anything about it, it is built into the car. Contacted BMW and their "Genius" squad they don't k... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - ENGINE
Nov 20, 2023
Incident date: Oct 29, 2023
1st cylinder misfire with only 60,000 miles on it. Research shows this is an issue yet GM Chevy has not recalled it. Not a simple fix it requires new engine
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - ENGINE
Nov 20, 2023
Incident date: Oct 29, 2023
I spoke to jasmine, This is [XXX] and we recently spoke regarding my case, [XXX], for the coolant leaking in the engine of my 2017 Ford Escape SE. the issue: Bulletin [XXX] · Number: TSB [XXX]· Date: 12-20-2019 My vehicle has been in the shop since 11/14/2023. Mathews ford has my vehicle now. 1101 W SW Expy Dr, Broken Arrow, OK 74012 Phone number Call (918) 251-3673 matthewsfordba.com I als... Read more
Incident date: Nov 2, 2023
The contact owns a 2019 Dodge Charger. The contact stated while driving at unknown speeds, the driver's side headlight was inoperable. The 20-amp fuse was black and burned. The contact who is a mechanic who replaced the fuse. The contact stated that the fuse was warm to the touch. The contact stated that the fuse box underneath the hood was damaged. The passenger’s side headlight was inoperable.... Read more
Incident date: Nov 2, 2023
The contact owns a 2016 Hyundai Elantra. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the emission valve sensor needed to be replaced. The contact's son diagnosed the vehicle and retrieved the DTC code: P0017 (Crankshaft Position). The vehicle was then taken... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - TIRES:SIDEWALL
Nov 20, 2023
Incident date: Nov 17, 2023
This tire was mounted on my Forest River XLR Micro. The vehicle tires are rated for 2450lbs each @ 80 PSI. I was traveling with less than 8000lbs weight of the RV, and I had two of these tires blow out from the Sidewall/ tread area with in 20 miles of each other. This was the 3rd tire to blow out of the 5 original tires. I ALWAYS check my tire premeasure prior to traveling with my RV, and I kno... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - TIRES:TREAD/BELT
Nov 20, 2023
Incident date: Nov 17, 2023
This tire was mounted on my Forest River XLR Micro. The vehicle tires are rated for 2450lbs each @ 80 PSI. I was traveling with less than 8000lbs weight of the RV, and I had two of these tires blow out from the Sidewall/ tread area with in 20 miles of each other. This was the 3rd tire to blow out of the 5 original tires. I ALWAYS check my tire premeasure prior to traveling with my RV, and I kno... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - STRUCTURE:BODY
Nov 20, 2023
Incident date: Nov 17, 2023
Drivers Side door Welds broke inside door. And door doesn't lock. Door check broke and window goes down less than half way. Bought it in 2021 with 14, 000 miles now has 30,000 Went to my dealership and they said Ford would give me 1000.00 towards repairs leaving me with a balance of 1500. This should be a recall.
Incident date: Oct 23, 2023
In my Rav4, I had a message pop up that said "Engine Maintenance Required" and it wouldn't go away. I couldn't get rid of it. So I took it to the dealership and they immediately said that I needed my engine coolant bypass valve replaced. They also said it has been a constant issue with other Rav4 vehicles, but there has not been a recall yet. So I paid $650 to get the valve replaced and the contin... Read more
Incident date: Oct 23, 2023
In my Rav4, I had a message pop up that said "Engine Maintenance Required" and it wouldn't go away. I couldn't get rid of it. So I took it to the dealership and they immediately said that I needed my engine coolant bypass valve replaced. They also said it has been a constant issue with other Rav4 vehicles, but there has not been a recall yet. So I paid $650 to get the valve replaced and the contin... Read more
Incident date: Oct 23, 2023
An unwanted activation of the emergency brake. When the car is parked or turned off and after turning on the vehicle - the service park brake turns on. After some time, the vehicle stalled and had to be towed to the dealership. Issues appear to be linked to a water leak within the vehicle’s engine block short-circuiting the electronic brake module. The leak damages the electronic brake module, a... Read more
Incident date: Oct 1, 2023
Engine failure with a broken crankshaft. - Front driveshaft replaced. - Rear driveshaft replaced. - Transfer case replaced. - Real output shaft seal replaced. - Steering gearbox replaced. - Idler arm replaced. - Body wiring harness replaced. - Lift Pump replaced.
Incident date: Oct 1, 2023
Engine failure with a broken crankshaft. - Front driveshaft replaced. - Rear driveshaft replaced. - Transfer case replaced. - Real output shaft seal replaced. - Steering gearbox replaced. - Idler arm replaced. - Body wiring harness replaced. - Lift Pump replaced.
Incident date: Oct 1, 2023
Engine failure with a broken crankshaft. - Front driveshaft replaced. - Rear driveshaft replaced. - Transfer case replaced. - Real output shaft seal replaced. - Steering gearbox replaced. - Idler arm replaced. - Body wiring harness replaced. - Lift Pump replaced.
Incident date: Oct 30, 2023
Ever since I purchased this truck in 2017 I've had problem after problem Turbo actuator has been replaced twice and and is out again and not at cost on Nissan refused to pay for recall after it was replaced . coolant level sensor also replaced and is out yet again and have to replace reservoir also because sensor not sold seperatly EGR is leaking and out as is engine low oil light on and mechanic ... Read more
Incident date: Nov 15, 2023
On September 17, 2023, while traveling at 65 mph on the highway, my car's steering suddenly pulled, resulting in a blown front passenger tire. The impact forced the car into construction barriers, damaging the passenger side mirror. Due to construction constraints, finding a safe spot to pull over was challenging, so I drove a short distance to assess the damage. Upon inspection, the tire was shre... Read more
Crash
Incident date: Nov 15, 2023
On September 17, 2023, while traveling at 65 mph on the highway, my car's steering suddenly pulled, resulting in a blown front passenger tire. The impact forced the car into construction barriers, damaging the passenger side mirror. Due to construction constraints, finding a safe spot to pull over was challenging, so I drove a short distance to assess the damage. Upon inspection, the tire was shre... Read more
Crash
Incident date: Apr 17, 2023
The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver's side door a popping type noise was present and the door would swing open. Also the contact indicated that the front driver's side window would not roll completely down. The vehicle was taken to the local mechanic who diagnosed that the front driver's side door spot welding was faulty and needed to be repa... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - STRUCTURE:BODY
Nov 16, 2023
Incident date: Sep 29, 2023
Driver's door hinges failed causing the door to swing open unexpectedly while I was trying to exit. Pulled both shoulders while trying to control it. Orthopedic surgeon says I need rotator cuff surgery - he suspects the injury was due to the door failure.
1 injured
CHRYSLER
TOWN AND COUNTRY
(2016) - ENGINE
Nov 16, 2023
Incident date: Sep 29, 2023
Car timing failed on the 3.3 and stalled car in the road. This is a very common problem and these need to be fixed. These cars randomly jump timing with no warning what so ever. Kia knew these were an issue and should replace the engine in my car along with everyone else that has this issue. Car is at a shop now with a confirmed jumped timing.
Incident date: Jun 11, 2023
The vehicle is demonstrating clear signs of engine failure based off the symptoms Hyundai states on its website for the rod knock bearing recall (no power, enters limp mode, white smoke out tailpipes, etc.) Hyundai states vehicle passes testing. Engine also has oil consumption issues, has had its PVC value fail twice in ten months, and burns through 1.5 qts of oil every 496 miles (has failed all 3... Read more
Incident date: Sep 16, 2023
The vehicle was newly acquired and was set to run on Electric mode. I was driving on the Highway at highway speed and suddenly without any warning, it lost all power due the what is called "FORM" making the electric engine unavailable. There was a semi truck right behind me which almost hit me since by losing my electric engine I dropped my speed suddenly. I had to pull over and try to figure out ... Read more
Incident date: Sep 16, 2023
LCD screen as part of the infotainment system blanks out then repeatedly restarts. This goes for the entire drive. The GPS is not picking up the correct temperature and reports in Celsius not Fahrenheit. I'm not able to use any of the infotainment features including not being able to use the phone feature. Also the radio volume increases and decreases on its own. All of this is very distracting as... Read more
Incident date: Sep 16, 2023
LCD screen as part of the infotainment system blanks out then repeatedly restarts. This goes for the entire drive. The GPS is not picking up the correct temperature and reports in Celsius not Fahrenheit. I'm not able to use any of the infotainment features including not being able to use the phone feature. Also the radio volume increases and decreases on its own. All of this is very distracting as... Read more