Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
Incident date: Jul 27, 2023
The contact owns a 2023 Tesla Model Y. The contact stated that while driving approximately 60 MPH, the vehicle lost motive power, stalled, and shutoff. The vehicle was restarted. The message, "Vehicle Will Shut Down - Pull Over Safely" was displayed. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The fail... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) — STEERING
Aug 27, 2023
Incident date: Aug 3, 2023
My safety was a risk on August 25th as I was driving back home from work. As I was about to make a right turn, the wheel was hard to turn for second which resulted in me making a wider turn. Thankfully no other cars were around. As I parked, the wheel would swing back and forth and make a swishing sound when touched. A couple of weeks prior to the incident, I had a family friend conduct an oil c... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) — ELECTRICAL SYSTEM
Aug 27, 2023
Incident date: Aug 3, 2023
My safety was a risk on August 25th as I was driving back home from work. As I was about to make a right turn, the wheel was hard to turn for second which resulted in me making a wider turn. Thankfully no other cars were around. As I parked, the wheel would swing back and forth and make a swishing sound when touched. A couple of weeks prior to the incident, I had a family friend conduct an oil c... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) — UNKNOWN OR OTHER
Aug 27, 2023
Incident date: Aug 3, 2023
Twice now the A/C has quit, and a short time later the Hybrid battery severely overheats and the van shuts down. This happens at highway speeds, and the vehicle loses power and shuts down. This is dangerous to have a sudden shutdown at 75 MPH. When driving in hot weather for a couple hours, the electric A/C compressor quits. On this van, the Hybrid battery is cooled by the passenger HVAC system. ... Read more
Incident date: Aug 20, 2023
Rear subframe rotted away and not the driver rear tire is leaning and car is not drivable
Incident date: Aug 20, 2023
I was at a stop light and car just went dead. Before going dead a warning of “High Coolant Temperature” popped up and engine light came on and it went dead. Car would not start again and was towed to dealership. I’ve seen that their are lawsuits out there on this and no fix so I am not confident in dealership finding issue
Incident date: Aug 20, 2023
The most concerning and potentially dangerous issue I’m continuing to have with this vehicle is a random, complete shutdown of all engine/battery power. So far this has only happened while driving at a consistent high-speed on a freeway. A warning comes on the center display that says “Stop Safely. Vehicle Will Shut Off Soon.” There is still power steering and hazard lights, but ZERO mo... Read more
Incident date: Aug 14, 2023
We were in a low speed situation. A car 2 cars in front of us was signaling a right hand turn. We began to slow down from approximately 25 mph to 5-7 mph. The car turning right stop short of completing their turn, the car immediately in front of us came to a complete stop. We were only traveling 5 - 7 mph behind and had plenty of room to stop. I depressed the brake further (we were already sl... Read more
Crash
Incident date: Aug 4, 2023
My car has the Gen 1 master charger assembly which is the stock part. The part malfunctioned and is a well-known issue with this vehicle. Luckily, I was not placed in harm's way when the part failed but there are many of those that have no been so lucky. This failure is not caused by the operator but is caused by the faulty factory part. This is a $3,000 repair for the owner of the vehicle alone n... Read more
Incident date: Jul 15, 2023
C0020-01-ABS PUMP MOTOR CONTROL - GENERAL ELECTRICAL FAILURE
Incident date: Jul 15, 2023
My 2023 highlander limited hesitates and lags when pulling out into the roads and highways! I almost have gotten hit several times. It has so called been inspected three times and they all tell me it doesn’t show on our computer so it’s fine ! No messages or warnings ever come up. This is so very dangerous and I could be killed along with others
Incident date: Jul 16, 2023
The contact owns a 2010 Jeep Wrangler. The contact stated that while the vehicle was parked in his driveway three to four feet away from the house the vehicle caught on fire and burned his house down The vehicle and the house was condemned total loss. A Police and Fire report was filed. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,000.
Fire
CHRYSLER
TOWN AND COUNTRY
(2012) — SEAT BELTS
Aug 24, 2023
Incident date: Aug 24, 2023
Caused an accident and died
Crash
1 deaths
Incident date: Aug 24, 2023
Re NHTSA recall 21V00D The rear view back up camera of my Tesla 2018 Model 3 went black on August 21 starting at approx 3pm and remained black for the rest of the day through August 22. I'm planning to check today, August 24 to see if the problem still persists. Lack of the backup camera makes it very difficult to park and to see people in the car's blind spots. I've informed the dealer of the... Read more
Incident date: Jul 8, 2023
The contact owns a 2018 Honda CR-V. The contact stated that while driving at an undisclosed speed, the vehicle stalled. Several unknown warning lights illuminated. The contact stated that he was able to restart the vehicle; however, the vehicle failed to exceed 5 MPH. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the fuel pump had failed and needed to... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — STEERING
Aug 24, 2023
Incident date: Jul 15, 2023
While driving, my Ram Power Steering completely failed. I brought to the dealership and they advised there is an internal failure of the power steering rack. I found out of an ongoing investigation by the NHTSA for this issue and wanted to make sure my VIN was included if a recall was initiated.
Incident date: Aug 7, 2023
I purchased a 2020 Chevrolet Malibu with 38,000 miles. I experienced a faulty air vacuum pump (first experience was at 45,000 miles and was replaced in August of 2021, two months after purchasing the vehicle in June of the same year), and then the replaced air vacuum pump again in February of this year (2023). This issue being brake related was unsafe. I experienced an intermittent reduced engine... Read more
Incident date: Aug 7, 2023
Air conditioner is blowing only hot air. My car is 5 years old with 24,000 miles and i have Already paid to refill my 1234 refrigerant and within a couple months it's blowing hot air again. Now i am being quoted $1200 plus dollars to fix a leak.
Incident date: Aug 22, 2023
Oil leaking, replaced gaskets Oil continues to burn at a fast rate. Putting up to 6qt oil extra every month. Oil changes have been regular. Dealership only cleaned engine and told me that was all they could do.
CHRYSLER
TOWN AND COUNTRY
(2014) — SERVICE BRAKES
Aug 23, 2023
Incident date: Aug 23, 2023
My Traction Control Lamp, ABS Light, and Brake Light, have all illuminated on the dash at one time when I came out to my car after work. When I went into work there was no lights on. On my way to work there were no lights on, and no brake issues. Now there are. My brake fluid level is full. There is no leaking fluids from the rotors, brake lines etc. Now all these lights are on, and my brakes are ... Read more
Incident date: Aug 23, 2023
The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the ABS and traction control warning lights were illuminated. Additionally, the Service ABS and Service Brake Assist messages were displayed. The vehicle was taken to the dealer, where it was diagnosed that the hydraulic control unit needed to be replaced; however, the replacement part was on backorder... Read more
Incident date: Aug 7, 2023
On 8/8/2023 my vehicle was outside in the driveway of our home in Truro, MA. A large storm moved through the area with torrential rain and lightning. Once the rain let up I looked out the window to find all 4 windows down 4-6 inches, the rear hatch was opened with the rear wiper and high middle brake light on. When I ran outside to close the windows etc. I could not start the car the MMI did not c... Read more
Incident date: Aug 7, 2023
On 8/8/2023 my vehicle was outside in the driveway of our home in Truro, MA. A large storm moved through the area with torrential rain and lightning. Once the rain let up I looked out the window to find all 4 windows down 4-6 inches, the rear hatch was opened with the rear wiper and high middle brake light on. When I ran outside to close the windows etc. I could not start the car the MMI did not c... Read more
Incident date: Aug 7, 2023
Blown head gasket 2017 chrysler pacifica 82000 miles. Spark plugs replaced. All are black with heavy carbon buildup. Check engine light went on as did the engine stop start warning. Code read cylinder 5 misfire. Many people have had the same issue. Check out following thread. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Aug 21, 2023
The contact owns a 2009 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) however, the dealer advised the contact that the extent of the rust on the vehicle prevented the recall repair from being performed. The contact stated that the manufacturer made an offer to buy back the vehicle however, the contact believed that the offer was unreasonable. The man... Read more
Incident date: Aug 15, 2023
Turbos blow prematurely, and the motor can end up with porus block at any mileage
Incident date: Aug 15, 2023
Turbos blow prematurely, and the motor can end up with porus block at any mileage
CHRYSLER
PACIFICA
(2017) — ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:PRESSURE/TEMPERATURE SENSOR
Aug 23, 2023
Incident date: Aug 23, 2023
The engine overheated passed the point that the radiator could keep it cool and cause the radiator to crack and explode
Incident date: Jul 19, 2023
EXTREMELY UNSAFE CONDITION. The lamination on the monitor is peeling/cracking and obscuring the information shown on the electronic read out. For functions such as GPS, this is very dangerous. I spend more valuable seconds trying to read the monitor (eyes off the road) in trying to understand and read the data. Luckily, I haven't had any incidents, but I would guess there have been multiple accide... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — SUSPENSION
Aug 22, 2023
Incident date: Aug 22, 2023
After consulting many others that own or previously owned 328i bmw from around the same years (2015-2017); a common issue was found and assumed to be the timing belt. when i press on the accelerator moderately/ as per usual, my RPMs and speedometer hesitate for a solid second then it will catch up and start shaking. i suspect its the timing belt.
CHRYSLER
TOWN AND COUNTRY
(2014) — ENGINE
Aug 22, 2023
Incident date: Aug 22, 2023
After consulting many others that own or previously owned 328i bmw from around the same years (2015-2017); a common issue was found and assumed to be the timing belt. when i press on the accelerator moderately/ as per usual, my RPMs and speedometer hesitate for a solid second then it will catch up and start shaking. i suspect its the timing belt.
CHRYSLER
TOWN AND COUNTRY
(2014) — UNKNOWN OR OTHER
Aug 22, 2023
Incident date: Aug 22, 2023
I drive for Lyft and Uber and have had this vehicle spontaneously shut down while I am driving. I have had three places check it and it is NOT the starter, battery, or alternator. I have replaced the ECU and other items and the mechanics cannot tell me what's wrong. Furthermore, there are NO codes that show on the vehicle. The vehicle on the way to the mechanic shut down in traffic and as per usu... Read more
Incident date: Jun 13, 2023
Rear axle bolt broke off
Incident date: Jul 19, 2023
The rear subframe holding the rear axles suddenly broke in half while driving 30 miles an hour down a residential street. Luckily, I was able to control the vehicle to get it to a shop where it was replaced. The vehicle had never been in a wreck.
Incident date: Jan 1, 2022
A head gasket leak caused coolent to enter a cylinder. The vehicle now suffers from hydrolock and the engine needs to be replaced.
Incident date: Aug 1, 2023
on 08-03=23, I as driving MB sprinter van on highway Route 84 east toward Connecticut, when I was near Southington exit smoke was coming out of AC vent, I took exit to route 10 and stopped van right after exit on the road, and opened hood, there was active fire near lower left side engine, with help of drivers who stopped behind me, I extinguished fire with fire extinguisher and called MB road ser... Read more
Fire
Incident date: Apr 5, 2022
Twice it has felt like I was being rear ended. Something is making a slamming motion on the truck when it is stopped. First time was at a stop light, second time was backing up but stopped to put the truck in "drive". I have tried looking up to see if this truck was affected in a 2022 recall but the information is unavailable.
Incident date: Apr 5, 2022
The contact owns a 2012 Ford Fusion. The contact stated while driving at approximately 5 MPH, the power steering failed, causing the steering wheel to become difficult to turn in either direction. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the vehicle was previously re... Read more
Incident date: Aug 18, 2023
The service anti lock brake system light is on, the service electronic braking system light is on. This causes the ABS, traction control and cruise control not to work.
Incident date: Aug 18, 2023
I own a 2015 Corvette Z06 and I had new tires put on last week and the shop found a crack in the rear passenger side wheel. I had to buy a replacement wheel before i could drive it again, since it could have lost air in the tire at any time, which is not safe. This is a common problem with this vechicle.
Incident date: Aug 18, 2023
At least once a week, the rear camera stays on when I put the car from reverse into drive. I will be driving forward and can see the rear of the vehicle through the camera system on the radio for a minimum of 5 seconds. This happens randomly with no associated pattern. I just saw it was an issue for the 2018 model, and I am telling you it is an issue on the 2017 model too. MY vehicle fails to com... Read more
Incident date: Aug 20, 2023
1. Engine malfunction/Transmission: Yes, the car is available for inspection upon request. 2. While driving the car on the road the car begins to hesitate and wanted to stall in moving traffic. Had to pull over vehicle over until it was safe to try and preceded. This problem has continued and now feeling no longer safe to drive on the road. We have a small child, and our car is our main mode of t... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) — LANE DEPARTURE: BLIND SPOT DETECTION
Aug 20, 2023
Incident date: Aug 12, 2023
At the time I purchased this vehicle there was a shortage of chips to warn of items in the path while backing up. This is a safety feature and should be updated. Nine months is long enough to wait for promises to be acted on!
Incident date: Apr 10, 2023
Without any warning or problems leading up to this, the sliding door on my passengers side has become “locked” and cannot be opened. I used my keys, and buttons in the car, the door will not open. I even tried to use force and pull it open, but it has not worked. It is stuck in “lock”. This is a safety hazard because my children have to enter and exit on the drivers side now which is often... Read more
Incident date: Aug 19, 2023
Transmission shudders at speeds between 20-30 mph.
Incident date: Aug 17, 2023
Car intermittently will loose power (shortly after commencement of driving). This will remedy itself by shutting off engine and restarting. This has happened 4 or 5 times within the fist 3,000 miles. This is a vehicle and traffic SAFETY issue that could cause lives!
Incident date: Aug 17, 2023
Car intermittently will loose power (shortly after commencement of driving). This will remedy itself by shutting off engine and restarting. This has happened 4 or 5 times within the fist 3,000 miles. This is a vehicle and traffic SAFETY issue that could cause lives!
CHRYSLER
TOWN AND COUNTRY
(2010) — ENGINE
Aug 18, 2023
Incident date: Jun 8, 2023
18V586. GM's own number for this recall is 18289. These are for the 2015 Silverado’s . The 2017 Silverado 1500 are doing the same thing as the recall from above describes . My wife had almost accidents cause of this . I almost had an accident today as well getting off the freeway . I know a lot of people are having these problems as well . Gm needs to own up to this mistake they did with these t... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) — ELECTRICAL SYSTEM
Aug 18, 2023
Incident date: Jun 8, 2023
18V586. GM's own number for this recall is 18289. These are for the 2015 Silverado’s . The 2017 Silverado 1500 are doing the same thing as the recall from above describes . My wife had almost accidents cause of this . I almost had an accident today as well getting off the freeway . I know a lot of people are having these problems as well . Gm needs to own up to this mistake they did with these t... Read more