Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 67,120 complaints for CHRYSLER

Incident date: Sep 17, 2023

I am the 2nd owner. Mileage currently: 25,562 Mileage when purchased in August, 2020: Approx 15,500 Air Compressor Car was not driven for most of 2020 and stayed in garage (pandemic). Car has only been serviced at Kia. Service in May 2022: Dealer checked off all components, valves, hoses, etc. were fine (option boxes were green, yellow, red, red being needing service soon. They checked "green... Read more

Incident date: Jul 1, 2023

The contact owns a 2014 Dodge Durango. The contact stated while attempting to start the vehicle, the brake pedal was depressed; however, the brake pedal became firm, and the vehicle failed to start. Several unknown warning lights were illuminated. Additionally, the buttons on the steering wheel and the display screen failed to function as needed. The dealer was made aware of the failure; however, ... Read more

Incident date: Sep 16, 2023

Vehicle has intermitten reduced engine display while traveling down the high way. Causes the vehicle to downshift and significantly increase engine RPM. I’m fearing if this continues to happen it will blow up my engine. The ecu shows code p2138. After some research I’ve learned GM is aware of this fsult in their vehicles and I believe they should be the one paying for their mistake. Not me.

Incident date: Aug 27, 2023

Instrument pan is completely out and ford has no fix for it.

Incident date: Sep 13, 2023

The steering wheel starts sticking when going highway speed around 60-70mph causing me to overcompensate to adjust it to keep following the road, when done so, the car jerks along with the overcompensation. This is causing alot of strain on my arms due to me having to constantly force the wheels to turn to follow the road, took it to the dealership, quoted $4000+ for a steering rack replacement. I... Read more

Incident date: Sep 13, 2023

After driving for 15 minutes, the rear driver and passenger side doors will lock and unlock, eventually causing the Child Safety Lock Failure message to be shown. Child safety lock was on in the car.

Incident date: Sep 13, 2023

We have had multiple times when we are driving, and our vehicle shuts off and we lose power steering and power brakes. When the van does come to a stop, we are able to restart it and continue on. There is no warning that the van is going to shut off, it just does it. This is our family vehicle. I have found multiple forms online with customers complaining of the same issue with no positive result... Read more

Incident date: Sep 15, 2023

Back up camera is not working properly. This started 1st of the year when it doesn't come on while in reverse. It's been on again off again for months. I should have reported sooner but was hoping it would resolve when following guidelines from the of owners manual. No messages or other symptoms that I'm aware of or appear and it's happening more often. There has been no inspection done. No inci... Read more

Incident date: Sep 15, 2023

There have been several incidents that have to do with the electrical components site, such as the adaptive cruise control not working the lanes assist going off, stating that my hands are on the wheel. When my hands are on the wheel, there have been problems when I go to put it in drive. It'll switch back to park and throw on my parking brake. It has also the auto breaking lights have. Come on, ... Read more

Incident date: Sep 11, 2023

The contact owns a 2019 Ford F-150. The contact stated that after starting the vehicle, there was a rattling sound coming from the engine. Additionally, there was a ticking sound coming from the engine while the vehicle was idling. The vehicle was taken to the local dealer who diagnosed that the engine cam phasers were faulty and needed to be replaced. The vehicle was not yet repaired. The manufac... Read more

Incident date: Sep 1, 2023

The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, the brake warning light illuminated, and the "Service ABS" message was displayed. The vehicle was taken to an independent mechanic to be diagnosed. The vehicle was diagnosed with ABS failure, and the contact was informed that the ABS module needed to be replaced. The vehicle was not repaired. The manuf... Read more

Incident date: Sep 14, 2023

The contact owns a 2019 Honda CR-V. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. Several unknown warning lights were illuminated. The vehicle was towed to the dealer, who replaced the high and low fuel pumps. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,702.

Incident date: Sep 7, 2023

Twice in the span of 3 months my 2021 Audi eTron with less than 25K miles shutdown while driving with an error message "Electrical system: malfunction! Safely stop vehicle." At this point the drive train is completely disengaged and all that can be done is coast to a stop with limited ability to steer or control the vehicle. The vehicle must then be towed to a dealership. If this had happened ... Read more

Incident date: Sep 7, 2023

Under normal use, the rear Lift gate hinge appears to be failing for no reason. A gap on passenger side of the rear lift gate and body appears to widen and the hinge is squeaking as if it's failing. This causes the power lift gate to not close from time to time. This is still an issue and has not been addressed yet.

Incident date: Sep 7, 2023

I believe the brake or something related to the brakes failed. I ran a stop sign, with no evidence of brake marks on the road. I crossed over a highway hit a side walk almost hit a house. The safety of myself and others was at extreme danger. When finally came to a stop I couldn't put my car in Park, or back in drive or shut my car off, i beleive i had no braking or something electrical failed.... Read more

Crash

Incident date: Sep 6, 2019

On the evening of Sept. 13th I was driving in-town appx. 25mph, pulling into a Walmart shopping center, when my 2023 Jeep Wrangler Sahara 4xe (Purchased in July of 2023) unexpectedly, with NO WARNING shut down! It reduced speed immediately and went into a "coasting mode" almost causing the car behind me to rear-end me. I immediately put on my hazard lights and was attempting to turn the corner to ... Read more

Incident date: Mar 22, 2023

I WAS DRIVING MY 2017 CHEVROLET IMPALA IT STARTED JERK AND THEN STALL OUT I HAD TO HAVE THE CAR TOWED HOME ONSTAR SENT ME THE CODES SAYING IT WAS ECM AND TCM PROBLEM THAT VERY SCARY I WAS IN THE MIDDLE OF THE ROAD

Incident date: Mar 22, 2023

About 80% of the time I stop, I put the car into 'park" and attempt to remove the key, it is stuck. The solenoid in the steering column will not release the key although it is in position 2. My wife just left the key stuck and it drained the battery, stranding her. I have not taken the car to the dealer but research online has shown that this is a widespread problem among Camaros and other Chevr... Read more

Incident date: Mar 22, 2023

In March my van stalled as I was turning through a busy intersection with my child in the front seat. We narrowly avoided being t-boned. For a second the dash lit up with lights and then it said to shift to park to start vehicle but I couldn't shift. After finally getting it in neutral some good samaritans helped me push it out of the intersection and while I sat off to the side, after about 15 mi... Read more

Incident date: Jul 7, 2023

I bought a used 2011 Ford Fusion 1 year ago with 91,000 miles on it. When I took it for a test drive, the brakes were fine. After I bought it and drove it for a few days, I noticed that when I was in stop and go traffic, the brakes weren't engaging as soon - and the brake pedal would have to be pressed much further down towards the floor before engaging. It only happened once in a while, but as... Read more

Incident date: Jul 7, 2023

The engine has a collapsed lifter that has failed. This problem is placing us at risk of breaking down while driving. I live in a busy city that has a lot of traffic. When I have money, I plan to take the vehicle to the dealership to confirm. I first noticed the problem by hearing the engine make a clicking sound when the engine is running. The sound is coming from the area of lifter location.

Incident date: Jul 7, 2023

The issue is the Pentastar V6 engine defect. It has caused engine misfires resulting in bucking and surging, decreased engine performance, hesitation, loss of power, premature wear on internal components. The potentially dangerous issues on the “defective design” of the engine’s needle bearings within the rocker arms, the use of sub-standard materials and procedures during manufacture, “d... Read more

Incident date: Jun 30, 2023

The vehicle had the low oil warning light come on while driving with less than 20k miles. Oil was added and the light came on again a day later. We took to the dealer who stated that there were several premature oil leaks. They offered no explanation for the reasoning and that the parts were on backorder and cannot tell us how long the vehicle will be out of service.

Incident date: Jun 30, 2023

The vehicle brakes sound like metal v metal, grinding and squeaking. The dealership says that its a known problem but they have no fix. This concerns me when driving.

Incident date: Mar 7, 2023

I bought my 2021 GV80 used with 15,500 miles. After driving not even 100 miles, we experienced the vehicle stalling and having no power. Giving it gas, the RPM's would not rise and the engine then shut off. The engine light briefly turned on but did not stay on. After the car shut down and turned back on, we kept driving. We took the vehicle immediately to the dealer where they proceeded to tel... Read more

Incident date: Sep 12, 2023

My truck has had a recall done on the ABS system. After the recall I had another problem with the ABS system where the ABS and traction control warning lights and chime came on and then off. This condition was very distracting while driving!! It eventually stayed on all the time. My cruise control did not work and I imagine the ABS braking system didn't work. All the time the dealer was saying th... Read more

Incident date: Aug 15, 2023

Trucks guage cluster LCD display information center located behind the steering wheel, does not illuminate, and or work at all anymore. I cannot see warnings, issues with the truck, cautions, information, mileage, use the safety systems included with the truck, use automatic park assist, and know if the air bag system is functioning correctly. Anything that the screen is required for cannot be use... Read more

Incident date: Apr 4, 2023

Was driving when engine light came on, then warning that engine was to hot. My car then began to slow down and I pulled over and allowed to cool for a while. Finally able to drive but each time I would drive it happened. Took to a independent contractor and was told my coolant was leaking into engine and it needed to be replaced

Incident date: Apr 4, 2023

The steering wheel got stiff and hard to turn making turning a struggle. The shifting gears slipped and locked in place. The electronic throttle is is indicating a problem. These are just a problem over some time.

Incident date: May 16, 2023

I had my truck in my shop after a lot of clunking started to come from the rear suspension. I had the truck up on the lift to check out the cause, and found very disappointing news. This truck has approximately 107,000 miles on it, and should not have this much compromised structure. The body is in near perfect condition. The vehicle has always been garage kept and clean. The entire rear frame o... Read more

Incident date: May 16, 2023

Last year my battery exploded while I was driving the car. This year again the sane issue. I was driving my car this past Sunday September 10, 2023 and my battery exploded once again.

Fire

Incident date: Apr 4, 2023

I have experienced a sudden loss of power when accelerating and then sudden vehicle slowdown and engine shutdown. Twice this occured at either hiway speed or accelerating to highway speeds. In both of these cases I easily could have caused or been involved in a serious crash. The third time happened on a city street and was not as egregious. There was no forewarning this might happen...no war... Read more

Incident date: May 11, 2023

The contact owns a 2019 Honda Pilot equipped with Continental Tires, Tire Line: Cross Contact LX Sport, Tire Size: 245/50/R20, DOT Number: A376D3K92119. The contact stated that all four tires had experienced low air pressure on multiple occasions. Upon inspection, it was discovered that the rubber on the front passenger’s side tread had peeled off and separated from the tire. The cause of the fa... Read more

Incident date: Sep 8, 2023

My 2013 Hyundai Sonata lost acceleration power while on the road requiring an emergency departure from the road and it fails to acceleration beyond. Placed vehicle in park and attempted to proceed home but was only able to drive 5 to 10 mph max creating a dangerous situation for my fellow commuters and myselt. After about a few block I let the vehicle cool down and attempted to proceed home. The... Read more

Incident date: Sep 8, 2023

Incident date: Sep 9, 2023

My power steering has quit working and the stabilitrak and t/c light both came on. This has happened a few times. I’ve had it to the dealership and looked at and I was told it needed a battery. $ 240 later, it did it again about a mile and a half from the dealership, so I took it back. If I turn the truck off and restart it, it goes back to normal. I’ve seen this same issue on forums on 2015 m... Read more

Incident date: Sep 9, 2023

On my dashboard, my passenger seat airbag started going off. I brought my VW Beetle in for its 100,000-mile maintenance check and asked about the airbag. My mechanic informed me that the passenger seat airbag was failing, and if I were driving with someone and crashed, their airbag would not deploy. They told me there was nothing I could've done to prevent this, it's just the piece itself has fail... Read more

Incident date: Aug 31, 2023

The engine failed. There was no warning lamp or message of the problem prior to the engine blowing up. I now can’t use my car.

Incident date: May 28, 2023

The Auto-Start/Stop is malfunctioning as follows: When I am stopped at a stop sign, when the auto-start/stop is engaged, the engine will shut down when fully stopped. When the engine re-engages (by even letting off the brake a small amount), the car transmission jolts the car forward very aggressively even thought the brakes are still pressed. It does this every time that the auto on/off is engage... Read more

Incident date: May 28, 2023

Service Engine Soon light came on while driving. Code P0327 - Knock Sensor 1, Circuit Low Input (Bank 1) shown on code reader. Took vehicle to local service station and had both knock sensors and wiring harness replaced. Mechanic said that the rear knock sensor was corroded due to water getting to the sensor. Drove vehicle for about 2 weeks and service engine light came back on. Took vehicle ... Read more

Incident date: May 28, 2023

While cruising at 55 miles per hour, an unexpected occurrence took place – the engine abruptly ceased to function. I found myself on a two-lane highway in the midst of a construction zone, where the highway was reduced to a single lane, flanked by barriers. In a situation devoid of power assistance, I navigated the immobile vehicle between these barriers to reach a secure location, narrowly evad... Read more

Incident date: Jun 29, 2023

Subject: Formal Complaint Regarding Vehicle Fire - model y performance 2021, XXXXXXXXXXX Dear Tesla Customer Relations & CarMax, I am writing to express my deep concern and file a formal complaint regarding a serious incident involving my Tesla [model y performance ,, 2021, XXXXXXXXXXXXX], which caught fire on August 1st 2023 while in operation. This incident has raised significant safety concer... Read more

Fire 1 deaths

Incident date: Jun 29, 2023

My water pump started leaking coolant. My reservoir leaks out from night until morning being parked. Engine has always been maintained and it seems to be a faulty part. I saw where Ford had to replace a big number of faulty water pumps by recall and lawsuits. Mine never has been took in for a recall. Please help with this or do you think I need to call my attorney?

Incident date: Jul 28, 2023

The contact owns a 2018 Ford Expedition. The contact stated while driving 75 MPH, the vehicle started sputtering and unintendedly decelerated to 20 MPH. The contact was able to continue driving; however, the vehicle failed to exceed 20 MPH. The vehicle was taken to the dealer, where the fuel pump was replaced; however, the failure persisted. The vehicle was taken back to the dealer, where the fuel... Read more

Incident date: Jul 17, 2023

I had driven to a shopping center for buy a new backpack for my daughter who was starting school. After shopping, as I reversed my car, I felt as if I had gone over a bump. I came out to see if there was a bump or something else in the parking lot but found nothing that my car could have gone over. I got back in the car and started my drive and immediately, started hearing loud and griding nois... Read more

Incident date: Aug 28, 2023

In may of 2022, while driving at highway speed (approximately 65 MPH) my engine stopped working overheated and I almost crashed attempting to get off the highway. The vehicle mileage was just over 40,000 miles. The reason was vehicle oil pump stopped working due to pieces of debris from engine rubber drive chain clogged engine oil filter. This has occurred over and over on the 1.6 liter eco boost ... Read more

Incident date: Jan 15, 2023

The contact owns a 2002 Ford Windstar. The contact stated while driving 40 MPH, there was an abnormal sound coming from the vehicle. The contact pulled over on the side of the road and had the vehicle towed. The vehicle was diagnosed, and the contact was informed that the rear driver’s side axle had fractured. The axle was replaced. On another occasion while driving 20 MPH over railroad tracks, ... Read more

Incident date: Feb 1, 2023

I have had the AEB system engage incorrectly. 1.) Driving on a two lane road at about 40 MPH when I started to enter a curve in the road to the left with no oncoming traffic and no cars in front of or behind my car the AEB engaged and started braking the car. 2.) Driving on a two lane road at about 4 MPH when I started to enter a curve in the road to the left with a car oncoming with no cars in ... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog