Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) - EXTERIOR LIGHTING
Jan 30, 2024
Incident date: Jan 29, 2022
I have taken the delivery of this car on May 2023 and has been having many issues including but not limited to rear seatbelt malfunction that needed replacement. Recent major issue is constant 'check engine light on' for various issues. Below is the 'F' and 'I' items from 'initial quick test log' as of [XXX] and also attaching detail log file. No resolution or action has been taken after several t... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) - FUEL/PROPULSION SYSTEM
Jan 30, 2024
Incident date: Jan 29, 2022
I have taken the delivery of this car on May 2023 and has been having many issues including but not limited to rear seatbelt malfunction that needed replacement. Recent major issue is constant 'check engine light on' for various issues. Below is the 'F' and 'I' items from 'initial quick test log' as of [XXX] and also attaching detail log file. No resolution or action has been taken after several t... Read more
Incident date: Jan 5, 2024
The tow bar bent resulting in partially detaching one of the baseplates from the vehicle and damaging the bumper, intercooler, and splash shield. The bar only lasted 5 months and 5,650.6 miles of use. I asked Blue Ox to refund the money I spent on the two items and the money to fix my vehicle. They denied the claim asserting the bolts fell out - the bolts were all returned to them as part of their... Read more
Incident date: Jan 30, 2022
This is a 2020 Tesla model Y. At 55k miles, 3.5 years of ownership I was alerted by my tire dealer about broken bushings and control arms in both front tires. They mentioned that they see these early failures often in I have a 2020 Tesla model Y. I am a careful, risk averse driver who has used the car just on roads for daily commute. No extraordinary forces or events on the suspensions happened. ... Read more
Incident date: Jan 1, 2022
The NHTSA has issued a recall due to a safety concern with the airbag since the airbag inflator may rupture causing metal fragments to explode into the vehicle interior causing death or harm to passengers. As a result these vehicles have been designated as not safe to drive. While it appears through the Working Capital Assistance Program some type of compensation or assistance is being provided f... Read more
Incident date: Jan 26, 2024
We were on a trip home from the Holidays about 400 miles away when we heard a huge explosion! The front sunroof exploded and rained glass all over us. It was a clear night with no other cars around. We had to pull over and find something to cover over the sunroof because it was so loud and shooting bits of glass all over us and our dog. We made it home. We are still waiting on insurance to fix it.... Read more
Incident date: Nov 8, 2023
The power tailgate control module failed due to water leaking through holes in the seam. The power tailgate problem light came on when the issues began. I was unable to open the tailgate using the button by the driver's controls, the remote fob, or the exterior button on the tailgate. The only way to open the tailgate was the manual release on the interior tailgate. There was constant beeping wh... Read more
Incident date: Nov 8, 2023
What component or system failed or malfunctioned, and is it available for inspection upon request? Hybrid Warning System: Safely Stop and Do Not Drive. Yes it is available for inspection. How was your safety or the safety of others put at risk? I lost complete control of braking when the alarm went off, the brake pedal went to the floor, made a grinding sound, was driving at a slow speed and able... Read more
Incident date: Jan 12, 2024
My car is burning oil. Took the car to the dealership where an oil consumption was complete, a chamber cleaning, and then another failed consumption test. Hyundai will only cover 60% of the engine replacement because I am the second owner. I think this is unacceptable, how do they think they’re only 60% responsible for selling cars like this? If I didn’t find this problem out when I did, I wou... Read more
Incident date: Jan 12, 2024
20221 GMC Yukon Denali Suddenly comes to a stop ,” it brakes hard “ It acts like when you are almost gonna hit someone and brakes engage so hard. Jerks everyone to the front !no other lights coming on or anything else! For now it’s been doing it at slow speed , really don’t wanna experience it at a high speed , pls help these vehicles are so expensive to be dealing with this . This is my ... Read more
Incident date: Jan 16, 2024
There's an active recall for the doors on this car with guidance not to bring it in due to lack of parts to fix the vehicle. On 1/11/24 I was driving this car, on a major interstate, heard clicking noises, and the door decided to open on its on while the car was in motion. I was able to pull over and shut the door. On 1/12/24, the door decided to open on it's own again and make very loud clicki... Read more
Incident date: Jan 21, 2024
The windshield makes a loud cracking sound (for the last 4 months- this is how ong ive owned it) and a few weeks ago, the sound happened and the window cracked from the frame toward the center (about 7").
Incident date: Jan 21, 2024
The windshield makes a loud cracking sound (for the last 4 months- this is how ong ive owned it) and a few weeks ago, the sound happened and the window cracked from the frame toward the center (about 7").
Incident date: Jan 21, 2024
Premature wear on almost all front suspension parts relating to control arms and sway bar links. Recently had to pay out of pocket to have two steering rack bolts tightened, they were not torqued properly from the factory apparently
Incident date: Jan 1, 2023
Winshield lamination cracked/seperation. No rock chips or anything that hit the winshield. It just started to seperate by itself
Incident date: Jan 25, 2024
My car airbag light came on. I called the dealership about the remedy that was already recalled under campaign number 18V137000 because my last visit I got told by the dealership that my ACU was bad for the car and that it was going to cost me upwards of $2000 to replace and the dead was no recall on my vehicle and then called corporate and they had told me that this had been taken care of back in... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - AIR BAGS
Jan 25, 2024
Incident date: Dec 22, 2023
Air bag disabled light came on got the code checked the connector for the air bag on the drivers side either came disconnected or is defective and it disabled all my air bags.
Incident date: Nov 1, 2023
My car has been recalled more times than actually driven when leased. The manufacturer offers no help or returns phone calls. The latest recall is extremely hazardous and dangerous. I am advised to not drive it, not charge it, and not park next to any structure. They do not have a remedy, and still want to continue charging me for the lease. I’ve complained numerous times about this car and have... Read more
Incident date: Nov 1, 2023
My son and his friends were involved in a collision and the air bags did not deploy
Crash
Incident date: Nov 1, 2023
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving approximately 50 MPH, the vehicle started losing motive power before stalling and shutting off. During the failure, the check engine warning light was illuminated. The messages "Service Shifter" and "Transmission Temperature High" were displayed. The vehicle was later towed to the local dealer and was reprogrammed; ... Read more
Incident date: Sep 20, 2023
2023 RLT, about 1300 miles on the odometer, temperature was between 4 and 7 degrees F, it was a sunny day with clear roads. I drop 68mph for 70 miles, stopped to make a left turn, and when accelerating through the turn, the blinking orange check engine light came on and the vehicle would not accelerate beyond about 35 mph. I was towed to the nearest dealership from the location of the incident, ... Read more
Incident date: Jan 17, 2024
I purchased a used Kia forte at a dealership 43,000 miles, at 50,000 the car started having issues out in shop multiple times for oil consumption and battery issues. Then my engine stalled out and my car is sitting at a repair shop for over 6 mths now with a bad engine, the original owner did not get the software update so Kia won’t cover my engine replacement/reimbursement. The dealership did n... Read more
Incident date: Jan 23, 2024
I was driving on the freeway. We were having a windstorm. A strong guest of wind tore off the passenger side windshield trim piece.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - SUSPENSION
Jan 23, 2024
Incident date: Jan 20, 2024
This vehicle has had steering squeaks for a really long time. I've had ball joints sealed, control arms replaced and now lateral links replaced for damaged bushings. This has cost me a significant amount of money and the bushings show tears that could have resulted in loss of control.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - ELECTRICAL SYSTEM
Jan 23, 2024
Incident date: Jan 23, 2024
The contact owns a 2012 Ram 1500. The contact stated when the vehicle was turned off and in park, he accidentally bumped the gear shit lever and the vehicle slipped out of park (P) without the brake pedal being depressed. The contact researched online and related the failure to NHTSA Campaign Number: 17V821000 (Power Train). The contact stated that he had attempted to set numerous appointments wit... Read more
Fire
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - POWER TRAIN
Jan 23, 2024
Incident date: Jan 23, 2024
The contact owns a 2012 Ram 1500. The contact stated when the vehicle was turned off and in park, he accidentally bumped the gear shit lever and the vehicle slipped out of park (P) without the brake pedal being depressed. The contact researched online and related the failure to NHTSA Campaign Number: 17V821000 (Power Train). The contact stated that he had attempted to set numerous appointments wit... Read more
Fire
Incident date: Mar 15, 2023
WE WERE DRIVING ON US 40 WEST BOUND,ENGINE SLOWED,AND STOPPED,ENGINE LIGHT CAME ON,FULL OF OIL WAS JUST CHANGED, WAS NOT LOW,TEMP WAS NOT HOT, TOWED HOME AAA. WE WERE IN THE MIDDLE OF TRAFFIC,JUST LUCKEY WE WERE NOT KILLED IN THAT HEAVY TRAFFIC
Incident date: Nov 30, 2023
The contact owns a 2011 Lincoln MKS. The contact stated that while attempting to secure items into the trunk of the vehicle, the rear trunk door suddenly came down and struck the contact on the head. During the incident, the contact sustained a head contusion which did not require medical treatment. The contact indicated that the failure had occurred on multiple occasions. The cause of the failure... Read more
1 injured
Incident date: Jan 6, 2024
On my 2017 Doge Durango RT the “Racetrack” light has failed and created a safety issue for my vehicle. The LED light on the hatch has failed from poor manufacturing and has allowed water it get into the light shorting out the whole taillight. This has not only made a running light not work while I’m driving, but has caused the license plate light and the rear backup camera to fail. This is a... Read more
Incident date: Jan 6, 2024
On my 2017 Doge Durango RT the “Racetrack” light has failed and created a safety issue for my vehicle. The LED light on the hatch has failed from poor manufacturing and has allowed water it get into the light shorting out the whole taillight. This has not only made a running light not work while I’m driving, but has caused the license plate light and the rear backup camera to fail. This is a... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - SERVICE BRAKES
Jan 22, 2024
Incident date: Jan 21, 2024
During a snow storm, ABS and traction control lamps came on. The truck would not come to a controlled stop. After much sliding and skidding it came to a stop by hitting a snow abatement and curb line.
CHRYSLER
TOWN AND COUNTRY
(2013) - ELECTRICAL SYSTEM
Jan 22, 2024
Incident date: Jan 21, 2024
I was notified in July 2023 by NHTSA of the potential failure of the Footwell Control Module and subsequent potential "thermal event which could increase the risk of a fire of injury." Apparently, a fix for this issue has not been developed yet. I am afraid to keep my car in the garage, which is attached to my house. 7 months. Does BMW engineering really not know how to replace this poorly-design... Read more
Incident date: Sep 22, 2023
The paint on the hood and roof have been peeling and metal is now exposed. There appears to be a primer or paint defect. This occurred 4 years into owning the vehicle. Kia connect and dealership refuse to do anything since they said paint warranty is only for 3 years or 36,000 miles. But this is negligence from the manufacturer.
Incident date: Nov 26, 2023
The pin box is flexing to the point that its damaging the inside of the RV. I made various videos and provided them to the manufacturer. Based on the movement and damage the unit should not be moved until it has a professional inspection. Its possible that I have frame flex due to broken welds. The Manufacturer has asked it to be towed to a dealer for further inspection. I do not feel safe to do ... Read more
Incident date: Nov 26, 2023
Adaptive Cruise Control (ACC) is unstable in detecting the front car, not only in light rainy conditions but also in heavy rainy conditions. The ACC fails to detect sedans and small SUVs but can detect larger vehicles such as pickup trucks and full-size SUVs. The car does not provide any warning sound or signal to the driver when failing to detect. This poses a significant safety risk as the drive... Read more
Incident date: Jan 20, 2024
1. Under certain circumstances, the vehicle is able to decelerate using its regenerative braking system without illuminating the brake lights. This occurs during "one pedal driving" where the operator is driving only using the throttle to both accelerate and decelerate the car, without the input of mechanical brakes. This is a programming issue, not a mechanical issue. The brake lights are "trigg... Read more
Crash
Incident date: Jan 20, 2024
Lost power on the freeway, flashing check engine light. Dealership said my fuel injectors failed causing my engine to fail. At 133k miles the car needs its second new motor. It is currently at Phil Long Kia in Colorado Springs waiting a voluntary repossession as I cannot see paying 10k for repairs on a vehicle that has such obvious defects
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - POWER TRAIN
Jan 21, 2024
Incident date: Jan 20, 2024
The 4 wheel drive unavailable indicator keeps coming up. In all research there is a safety risk if the PTU goes out. Chrysler is refusing to remedy the extended warranty of 8 years/150,000 miles on my vehicle. Saying the code is not the code they are looking for! I also took my vehicle to the dealership in Casper Wy. They specified Chrysler/Stalantis is not honoring this. I also called Chrysler di... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - ELECTRICAL SYSTEM
Jan 21, 2024
Incident date: Jan 20, 2024
Complete loss of headlights while driving at night. Having to replace headlights monthly. Heater fuse keeps blowing.
Incident date: Jun 16, 2022
I was driving normally and the card just stopped working one of the crankshaft is damaged and damage motor stuff
CHRYSLER
TOWN AND COUNTRY
(2015) - UNKNOWN OR OTHER
Jan 20, 2024
Incident date: Dec 13, 2023
We noticed that we had our airbag light was on in our dashboard along with that we also notice that the buttons and horn did not work in to the steering wheel. When we took the car to get checked by the Hyundai dealership in Lakewood. We were told that the clock spring was the cause of this problem to the airbag, horn, and the buttons not working. They told us that this clock spring part it was br... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - UNKNOWN OR OTHER
Jan 19, 2024
Incident date: Jan 19, 2024
Intermittent problem with the backup camera. The Nissan dealership not able to see it because it started working again. When camera fails I am not able to see people or surroundings behind me. No warning just Intermittent failure. Thank you
CHRYSLER
TOWN AND COUNTRY
(2016) - ENGINE
Jan 19, 2024
Incident date: Jan 18, 2024
The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle suddenly shut off. After restarting the vehicle, the check engine warning light remained illuminated before the vehicle stalled again. The vehicle was eventually towed to the local dealer who diagnosed that the engine was faulty, and the engine long block and turbo charger needed to be re... Read more
Incident date: Jan 14, 2024
The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed t... Read more
Incident date: Jan 14, 2024
The contact owns a 2022 Lincoln Corsair. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms par... Read more
Incident date: Jan 14, 2024
The contact owns a 2016 Ford F-150. The contact stated that the driver’s side front door was unable to open due to being frozen shut. The contact had to aggressively pull at the door handle for an extensive amount of time for the door to open. The contact believed the failure was related to manufacturer communication with the NHTSA ID Number: 10149786 (Locks, Latches, Linkages). The dealer had b... Read more
Incident date: Jan 16, 2024
I was backing out of my driveway and heard a really loud popping noise behind me. Looked in my rearview mirror and my back window was completely shattered.
Incident date: Sep 29, 2023
The contact owns a Peg Perego Primo Viaggio convertible car seat, model number: unknown, manufacturer date: unknown. The contact stated that the chest clip broke in half in an attempt to secure the child in its car seat. The manufacturer had yet to be notified of the failure. The car seat had yet to be replaced. The purchase date was unknown.
Incident date: Sep 29, 2023
The contact owns a Peg Perego Primo Viaggio convertible car seat, model number: unknown, manufacturer date: unknown. The contact stated that the chest clip broke in half in an attempt to secure the child in its car seat. The manufacturer had yet to be notified of the failure. The car seat had yet to be replaced. The purchase date was unknown.
Incident date: Sep 29, 2023
For several months each time I refuel my vehicle, I experience fuel spit back and refueling shutoff at any rate of fuel delivery. I have also experienced a strong fuel odor in my garage immediately after refueling which persists for a week or more. I am concerned that a fuel leak near a hot exhaust pipe could cause a fire or an explosion. At home, such an event could cause the complete loss of ... Read more