Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
CHRYSLER
TOWN AND COUNTRY
(2013) - UNKNOWN OR OTHER
Mar 12, 2024
Incident date: Mar 9, 2024
I took my car to the Dublin California Kia dealer because my car would not start or allow me to open the doors. When I had it towed to the dealer they said that the lithium ion battery under the rear seat had swollen. They said they would first address the recall for the (HCA) recall number 23V534. They completed the recall and was given the okay to replace the battery. Car was in the shop for 2 w... Read more
Incident date: Jan 23, 2024
The contact owns a 2018 Ford Escape. The contact stated while driving 35 MPH, the vehicle started leaking fluid. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the fuel line was cracked. The vehicle was not repaired. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to a cracke... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - FUEL/PROPULSION SYSTEM
Mar 12, 2024
Incident date: Mar 1, 2024
Inaccurate Fuel gauge or fuel consumption tracking to protect a fuel pump. Vehicle equipped with a 32 Gal tank. Vehicle indicates zero miles after 27 gallons are consumed. This leaves 5 Gallons remaining or 15.62% fuel remaining which is excessive error. If you know you have over 100 miles remaining when the software say you are at zero you tend to drive "Past" zero as a matter of normal operati... Read more
Incident date: Jan 19, 2024
UNKNOWN. I was driving uphill on the freeway and the vehicle was decelerating rather than accelerating. The vehicle was sluggish and there was a noticeable loss of power and a ticking sound coming from the engine. There was no warning lamps or messages. I took it to the workshop for diagnostics and was informed that the catalytic converter was clogged and affecting the exhaust. I have been told th... Read more
Incident date: Jan 19, 2024
- Transmission/torque convertor has and is failing. Results in lack of acceleration during launch, sluggish vehicle operation and shudder - Known issue with this make/model/year of vehicle. Failure of the above began at 40,000 some miles and is presently not driveable at only 67,000 miles without an $8-$10,000 repair for a new transmission. - Confirmed with dealer the above issue and is in writing... Read more
Incident date: Jan 19, 2024
- Transmission/torque convertor has and is failing. Results in lack of acceleration during launch, sluggish vehicle operation and shudder - Known issue with this make/model/year of vehicle. Failure of the above began at 40,000 some miles and is presently not driveable at only 67,000 miles without an $8-$10,000 repair for a new transmission. - Confirmed with dealer the above issue and is in writing... Read more
Incident date: Mar 2, 2024
A spool valve leak occurred leaking oil onto the alternator which caused it to fail when driving. When it failed, electrical systems started to shut down. At first, the ABS system indicator lit up. Multiple systems started to fail soon thereafter. Upon pulling over on the freeway, the vehicle was unable to go in reverse. The root cause was a spool valve leak that is well known and consequentl... Read more
Incident date: Mar 2, 2024
A spool valve leak occurred leaking oil onto the alternator which caused it to fail when driving. When it failed, electrical systems started to shut down. At first, the ABS system indicator lit up. Multiple systems started to fail soon thereafter. Upon pulling over on the freeway, the vehicle was unable to go in reverse. The root cause was a spool valve leak that is well known and consequentl... Read more
Incident date: Mar 1, 2024
Drivers seat belt not able to click and stay also passengers seat belt is hard to get it to click in. The second row on left side seat belt won’t stay clicked in.
Incident date: Mar 1, 2024
I was driving on the highway 87 California from the south to the north. After I changed to the furthest left lane and stay within the lane completely. I started to turn on ADAS system, as I was adjusting the desired speed, I felt the car was speeding up too much to reach my speed set up, so I decided to step on the brake to slow down the car. Right when I step on the brake, I heard a loud noise f... Read more
Incident date: Mar 9, 2024
I was driving on the highway and the steering wheel light with exclamation point came on along with flashing adaptive steering menu, traction control menu and up hill assistance menu came on the dash repeatedly, as I kept driving the steering got worse and I almost had an accident. I had no choice to get off at the next exit and was able to pull into a gas station at the end of the exit. I tried... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - ENGINE AND ENGINE COOLING
Mar 11, 2024
Incident date: Jan 1, 2023
The contact owned a 2011 BMW 328i x Drive. The contact stated her son was driving home from a friend's house and refueling the vehicle. The contact stated when the son parked the vehicle at the residence, the son noticed smoke was coming from the front of the vehicle. No warning lights were illuminated. The son attempted to open the hood of the vehicle but saw flames coming from the front hood of... Read more
Fire
CHRYSLER
TOWN AND COUNTRY
(2015) - UNKNOWN OR OTHER
Mar 11, 2024
Incident date: Jan 1, 2023
The driver door doesn't latch correctly and vehicle says door is open.
CHRYSLER
TOWN AND COUNTRY
(2012) - POWER TRAIN
Mar 10, 2024
Incident date: Mar 4, 2024
When shifting from drive to reverse, there is a significant lag in shifting (3-5 seconds). This is especially dangerous when needing to back into a driveway from a busy road.
Incident date: Feb 28, 2024
I purchased a new BMW x5 50e in September 2023. It currently has 1601 miles. As I was getting onto the freeway onramp on 3/7/24, I felt the SUV losing power and got an error message (actually 2). The first message indicated the "High-voltage system," telling me I could continue driving but should have the system checked. The second message stated a "Drive train malfunction" and indicated roadside ... Read more
Incident date: Mar 8, 2024
Recall 23V-838; TC2023-657. Tesla not providing software update for recall from last year. I can't get an update for this recall unless I pay $2000 for MCU2.
Incident date: Mar 8, 2024
What component or system failed or malfunctioned, and is it available for inspection upon request? STEERING. MOMENTARY INCREASE IN STEERING EFFORT FREQUENTLY OCCURS AT HIGHWAY SPEEDS. How was your safety or the safety of others put at risk? RISK OF LOSS OF CONTROL. Has the problem been reproduced or confirmed by a dealer or independent service center? YES, DEALER CONFIRMED ON 3/8/2024. Has the ... Read more
Incident date: Mar 6, 2024
The harness that hooks to bumper plug for trailer lighting is not completely water tight. Allows water in and creates buildup that weakens the connection as well as allows the plug wire connection to snap out and push out from the pin. Further inspection it was causing a short in the system. I attempted to clean and put some-electric grease on the plug to help clean it but then relaized 3 pins we... Read more
Incident date: Mar 6, 2024
Apparently the wiring is made of soy based product causing mice to chew it. The power steering was compromise along with many electrical components , luckily I was not on the road when this happened the thought that I would be on the road frightens me. When I went to the dealer, Subaru of Newton NJ, they said it wasn't their fault and they are charging my insurance for repairs. Subaru is causing p... Read more
Incident date: Mar 6, 2024
Apparently the wiring is made of soy based product causing mice to chew it. The power steering was compromise along with many electrical components , luckily I was not on the road when this happened the thought that I would be on the road frightens me. When I went to the dealer, Subaru of Newton NJ, they said it wasn't their fault and they are charging my insurance for repairs. Subaru is causing p... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - STRUCTURE:BODY
Mar 7, 2024
Incident date: Mar 6, 2024
Empty, fresh water tank fell through the underbelly of the avenue in June of 2023. This transpired as we were driving home from a trip. The fresh water tank along with framing, wiring and misc items were dragging behind the 5th wheel. The 5th wheel was dropped off to the dealer for repair in July 2023 and is not fixed as of today 3/7/2024. The dealer claims that they have been working with t... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - SERVICE BRAKES
Mar 7, 2024
Incident date: Mar 6, 2024
I lost brake pressure at a red light today. I ended up pressing the brake all the way to the floor and kept rolling. The light turned green and I pressed the gas and the brake started working after that and has worked since. I started googling and I saw this was an issue in older Muranos as well. I do not want to take it in and spend a bunch of money on master cylinders, etc when it may not be the... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - ENGINE
Mar 6, 2024
Incident date: Mar 6, 2024
The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated while driving 45-50 MPH and depressing the accelerator pedal, the vehicle failed to respond as needed and stalled. The contact was able to veer to the side of the road. The contact was... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - FUEL SYSTEM, GASOLINE
Mar 6, 2024
Incident date: Dec 6, 2023
The contact owns a 2019 Honda Pilot. The contact stated while driving 35-40 MPH on two occasions, the vehicle jerked and stalled. The check engine warning light was illuminated. The contact was unable to pull to the side of the road. The contact stated that he turned on the hazard lights and was able to restart the vehicle after 5 minutes and continued driving. Additionally, the contact stated whi... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - SERVICE BRAKES
Mar 6, 2024
Incident date: Dec 6, 2023
Several dashboard lights came on suddenly when braking. Upon speaking with the dealership it was determined that I experienced sudden brake actuator failure resulting in loss of braking power. Fortunately, it was not complete loss of braking or it could have been dangerous to myself and others on the road. Upon researching this issue, I have discovered that brake actuator failures are not uncomm... Read more
Incident date: Feb 20, 2024
When trying to park shift disappears . Parking feature unavailable. Have to try several times to or wait until parking shift appears. System glitch trying to park. Afraid car will run off by itself and hit other cars and crash. Family of four very concerned for our safety. It has been a known issue on several Chevrolet Malibu since 2015 This should have been on a recall since 2015. Why haven’t t... Read more
Incident date: Feb 20, 2024
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering was inoperable. The steering wheel detached from the steering column and the steering wheel was spinning at a 360-degree motion. The contact stated that there was no motion on the tires. The vehicle was towed to an independent mechanic where it was diagnosed with a fractured steering ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2024) - ENGINE
Mar 5, 2024
Incident date: Feb 22, 2024
I am writing to you regarding the vehicle safety which I became aware of recently but there was no solution provided. IF this happened to me, it can happen to anyone driving the same model and needs to be addressed as soon as possible before the fatality occurs as this is danger to the public.I was driving a vehicle on [XXX] after just picking it up from service (serviced at Ray Catena Lexus... Read more
Incident date: Aug 20, 2022
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine). The contact stated that on three separate occasions, while driving at various speeds, there was an abnormal burning odor coming from the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure and a complaint was filed. The failure mileag... Read more
Incident date: Aug 20, 2022
Check engine light start flickering while I was driving down the road my vehicle went into limp mode and I lost all power. I checked my oil for metallic shavings or a creamy look but everything was cleaned. I got a code 1326 for knock sensor. I replaced and changed the oil and oil filter and reset the code. I started it up and it sounded good then I drove to see if it was fixed got on the highway ... Read more
Incident date: Aug 20, 2022
Check engine light start flickering while I was driving down the road my vehicle went into limp mode and I lost all power. I checked my oil for metallic shavings or a creamy look but everything was cleaned. I got a code 1326 for knock sensor. I replaced and changed the oil and oil filter and reset the code. I started it up and it sounded good then I drove to see if it was fixed got on the highway ... Read more
Incident date: Feb 21, 2024
Hyundai Campaign 251 ABS Module may leak hydraulic fluid, internally, and could cause a fire while driving, or parked. Hyundai has known about this problem since, at least, August 2023. The recall paperwork says this leak may cause a fire in the engine compartment while parked, or driving. What is taking Hyundai so long to correct this safety issue? I can't park my car in the garage because it ... Read more
Incident date: Feb 21, 2024
The 2nd row seat belt randomly becomes unlatched while driving. I even sat in that seat to confirm it wasn’t something the children were doing and it wasn’t. It just randomly comes undone. I took it to the dealership and was told that they would not replace since it wasn’t reproducible.
Incident date: Feb 2, 2024
Power train, transmission output shaft fracture could result in a loss of power, increasing the risk of a crash. if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in park. The vehicle has been inspected. There are warning lights. They appeared 02/29/2024
Crash
Incident date: Nov 17, 2023
When I’m stopped and try to drive my car it sometimes dies. It’s a big safety concern and happens often and when I have my kids in the car. I can’t get it to start again for a little while. The lights come on the dashboard but it won’t start at all until a while after trying.
Incident date: Feb 27, 2024
On the afternoon of 2 Mar 2024, the front panel of my sunroof exploded suddenly while driving at freeway speed, without warning or provocation. No one was injured. After the initial shock, I pulled over and inspected the damage. Fortunately, the inner upholstery was intact and kept all of the shattered glass out of the passenger areas. I had to drive almost 30 miles to the nearest gas station ... Read more
Incident date: Feb 27, 2024
Paint chips on door, hood, and roof paint. These issues have been occurring one after the others, it started 4 years ago until today.
Incident date: Feb 27, 2024
Clear coat paint is peeling rapidly on the driver side door. This is the only affected area and this car has never been in an accident, so it’s the original manufactured part. Car has 59K miles on it
Incident date: Feb 12, 2024
While driving down the road at random times of the day, random days, random drive periods, random locations, the DIC and touch screen along with radio will shutdown and restart, like rebooting the system or just starting the truck. I loose the mph, gauges, navigation, everything on the dash and touch screen the it will come back on like nothing happened. I have contacted 2 dealers and they say I ... Read more
Incident date: Mar 1, 2024
When I left work one evening, my 2015 Focus transmission started slipping and wouldn't stay into gear. The folks at Koons Automotive (Silver Spring, MD) indicated that this transmission is habitually problematic and has probably failed.
Incident date: Mar 1, 2024
When both driving and idling, the car will either stall or feel like it is about to stall, when all of a sudden the vehicle “pauses” for a second and then all of the dashboard lights come on. This has now happened at least 4 times in the past month. It will reset after turning the car off, but on more than one occasion after turning the car off, the engine doesn’t restart right away. Thankfu... Read more
Incident date: Dec 10, 2023
I took my car in because the steering wheel feels like it gets stuck and starts shifting my car to the left. I have to turn the “sticky” wheel until it snaps back from shifting. I had scheduled a service because it felt very unsafe and then the day before I took it in, I noticed there was a recall. However, when I mentioned it to the tech he said that the recall didn’t affect my car and tha... Read more
Incident date: Dec 10, 2023
Replaced lug nuts that had swollen and was not removable with standard socket at repair shop to repair flat tire. Chrome lugs with dissimilar metals caused the swelling. Unable to change tires to deal with roadside emergencies.
Incident date: Feb 26, 2024
Th cylinder has low compression causing misfire in the vehicle. The misfire can cause the vehicle to lose power. If you lose power on a highway it could cause an accident. This has not happened to me, but I have read the cyinder issue is a common problem with the 2015 jeep grand cherokee Seems like bad parts. A mechanic has ascertained the problem with my vehicle. If this is a common problem why ... Read more
Incident date: Feb 26, 2024
While driving the right front factory steel wheel rusted out to the point where the wheel center separated from the outer part of the rim on 4 of the 5 spokes, this caused a dangerous wobble to occur and if the vehicle wasn't being driven in the city I believe this would have resulted in a crash since the wheel was only being held on by 1 of the 5 spokes. Due to the design of these chrome clad whe... Read more
Incident date: Feb 26, 2024
- Hinges could tear off and cause door to collapse on someone standing underneath - Hinges could tear off while vehicle is in motion and into traffic - Hinges could tear off while vehicle is motion and objects in the rear could go into traffic - The struts/actuators could fail while the gate is up and it could collapse on someone standing underneath
Incident date: Apr 21, 2023
My vehicle stops working while in traffic when the auto stop is engaged. The abs, parking brake, and dash flashes prior to the engine stopping. I have been to the dealership multiple times and they are never able to recreate the issue. The check engine light codes produced are P0014 and c0800-03.
Incident date: Apr 21, 2023
My vehicle stops working while in traffic when the auto stop is engaged. The abs, parking brake, and dash flashes prior to the engine stopping. I have been to the dealership multiple times and they are never able to recreate the issue. The check engine light codes produced are P0014 and c0800-03.
Incident date: Apr 21, 2023
I stopped at a stop light and the car shut down and an error display to "service Transmission" and the gear shift would not move. A few seconds later the error changed to “Park Brake Auto Engaged Press Brake + Push Switch to Release” I did this several times. After about 10 minutes the vehicle started with a service error message stil on the dash.