Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
Incident date: Nov 12, 2023
Where the traction bar mount is welded to the frame sheered off the frame while driving on the freeway causing me to lose steering control. Was not in an accident but I found that recall Safety Recall R46 / NHTSA 15V-541 for the two previous years was an issue. I have photos of the damaged traction control mount and will show where the separation was the same as the recall on 2013 and 2014 Rams.
Incident date: Nov 12, 2023
Where the traction bar mount is welded to the frame sheered off the frame while driving on the freeway causing me to lose steering control. Was not in an accident but I found that recall Safety Recall R46 / NHTSA 15V-541 for the two previous years was an issue. I have photos of the damaged traction control mount and will show where the separation was the same as the recall on 2013 and 2014 Rams.
Incident date: Nov 12, 2023
Moss brothers sold me a stolen car the metal bintag is missing the 2nd key missing air bags tampered I paid it off 2 days ago the car dangerous swaying wrong break petal and gas the seats the frame not safe and the bin number shows a sunroof they sold me a salvaged car here's the engine a rustedengine the windshield unsafe corporate the car is dangerous and marked parts the tire can off a ND... Read more
Incident date: Oct 9, 2023
Moss brothers sold me a stolen car the metal bintag is missing the 2nd key missing air bags tampered I paid it off 2 days ago the car dangerous swaying wrong break petal and gas the seats the frame not safe and the bin number shows a sunroof they sold me a salvaged car here's the engine a rustedengine the windshield unsafe corporate the car is dangerous and marked parts the tire can off a ND... Read more
Incident date: Aug 24, 2023
The car shut down while driving. The tech explained that the oil pump failed and ruined the engine. The tech also alerted us to this being an issue that the NHTSA was investigating.
Incident date: Aug 24, 2023
Anti=Lock Brake System- Hydraulic Control Unit. I bought this truck new. HCU has already been replaced once while truck was under warranty. Unit has failed again. I have been driving and trailering with a faulted ABS system since 10/22. Been to dealer for repair. No replacement units available.????? And it is constantly ding donging on/off as it faults. Can not trade it in with the fault. 70k$... Read more
Incident date: Aug 24, 2023
The first time this incident occured I was driving in a residential neighborhood and my horn started randomly honking. Over the past few months the horn will randomly start honking and will continously honk for long periods of time. The horn will blast for miles and there is nothing that I can do to make it stop. I have been pulled over because of this and it's terrible driving at night with the h... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — POWER TRAIN
Nov 11, 2023
Incident date: Nov 10, 2023
car stops while driving, battery also draws while not in use. which is very dangerous. Already filed report with dealer ship for car. We will be having an another baby this winter and it is getting to the point where It can be very dangerous for my family. We got it checked but since it’s a manufacturer issue is what they said. Since this car doesn’t have any recalls dealer doesn’t want to ... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — UNKNOWN OR OTHER
Nov 11, 2023
Incident date: Oct 11, 2023
Car had a known issue regarding inappropriate oil consumption and was awaiting repair by Volvo dealership. While merging onto highway and accelerating, car lurched, check engine light came on, and shortly after there was a warning regarding reduced performance. The car was maneuvered to the closest exit and parked. During this time, approx 90secs, all major warning lights came on and smoke started... Read more
Fire
CHRYSLER
TOWN AND COUNTRY
(2014) — SEATS
Nov 11, 2023
Incident date: Oct 11, 2023
Driver and Passenger headrests have both deployed without an accident occuring.
CHRYSLER
TOWN AND COUNTRY
(2014) — LANE DEPARTURE: ASSIST
Nov 11, 2023
Incident date: Oct 11, 2023
1.) my tire pressure warning light remains on and unable to detect if tires are actually low or not. It remains on even when tire pressure is at correct level. I got it checked by mechanic and he agreed that something is wrong with the sensor/system. 2.) both of my side mirror sensors will not turn off. I was driving and they were off (were previously working as normal), but then I went to get int... Read more
Incident date: Nov 10, 2023
Twice in the past year I have experienced a loss of the ABS braking system. Warning messages appear to service the ABS braking system as well as a general braking system malfunction. This loss of ABS is intermittent. I have taken it to the dealer to have it fixed both times, and they have replace the hydraulic control unit and ABS module. Mechanic told me this is a very common problem with these t... Read more
Incident date: Nov 1, 2023
I own a 2018 Dodge Ram 2500 with Cummings. My dashboard Anti-Lock Brake lights flash on and off and sometimes stays on and always turns off my cruise control. I’ve called the Ram dealers and they tell me the Anti-lock Brake System Module is on back order till next year. I’m nervous about my life and others on the highway who are driving with me. Can you HELP me. I have not been involved i... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) — UNKNOWN OR OTHER
Nov 10, 2023
Incident date: Nov 10, 2023
The sliding door on the passenger side opened while I was driving the vehicle. The door started out as closed. This is unsafe because I had a 6 yr old in the middle row of seats. I have not yet contacted the dealer or service center. The vehicle has not been inspected by anyone. There was no warning prior to the failure.
Incident date: Nov 8, 2023
While making a right turn from a stop sign on a side road and upward incline the vehicle lost power to the wheels and was unable to complete the turn onto a main road. Loss of ability to move the vehicle ( appeared to be in neutral ) posed a risk since there could have been traffic on the main road that could have caused an accident. The car could also have slid back to damage another car at the ... Read more
Incident date: Sep 15, 2023
I was driving to work and a flashing light came on that said low oil pressure. the car then lost it's power and started to lag down. The cars behind me started breaking and almost hit the back of my car. I finally pulled over on the side of the road. My car is not that old. It should not be having this issue.
CHRYSLER
TOWN AND COUNTRY
(2010) — UNKNOWN OR OTHER
Nov 9, 2023
Incident date: Nov 9, 2023
Unattended acceleration. I was on a slight incline, trying to enter the highway. I was stopped with my foot on the break with all of a sudden acceleration, and I started to surge forward. I kept my foot on the break and kept the car from moving forward, but it did seemed to it, going into high gear to want to move forward. Then put it in neutral and in reverse to back up a couple feet so that I wa... Read more
Incident date: Nov 8, 2023
The contact owns a 2016 Kia Forte. The contact stated while driving 40 MPH and depressing the accelerator pedal, the accelerator pedal made an abnormal grinding sound, and the vehicle failed to respond. Additionally, there was an abnormal knocking sound coming from the engine. The contact also stated that the steering wheel became difficult to turn. There was no warning light illuminated. The cont... Read more
Incident date: Nov 8, 2023
The contact owns a 2016 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconne... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) — UNKNOWN OR OTHER
Nov 8, 2023
Incident date: Jun 12, 2018
I sat in my Tacoma with my son we heard a loud noise and the sunroof spontaneously shattered. Looks like it burst outwards. and there was glass on the windshield. Could have been really dangerous if the sunshade wasn't closed and even more dangerous if we were driving the vehicle at the time.
CHRYSLER
TOWN AND COUNTRY
(2013) — SERVICE BRAKES, HYDRAULIC
Nov 8, 2023
Incident date: Jun 12, 2018
The contact owns a 2017 Ram 2500. The contact stated while starting the vehicle, the ABS warning light illuminated. Additionally, the contact stated that while driving 30 MPH and hauling a camping trailer, he depressed the brake pedal to make a turn, but the vehicle failed to respond. The contact stated that he made the turn and engaged the electronic parking brake to stop the vehicle. The contac... Read more
Incident date: Nov 7, 2023
I was driving the car, pushing on the gas, it would barely move and all dash lights came on, I was able to safely pull over, fortunately
CHRYSLER
TOWN AND COUNTRY
(2013) — STRUCTURE:BODY:TAILGATE
Nov 7, 2023
Incident date: Oct 1, 2023
The contact owns a 2018 Ford Explorer. The contact stated that while her husband was reversing from the garage, the liftgate malfunctioned and opened. The driver opened the driver's side door and struck the door frame. The door frame was damaged. There were no warning lights illuminated. Additionally, the contact stated that while driving at an undisclosed speed, the liftgate failed to open. The c... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) — ELECTRICAL SYSTEM
Nov 7, 2023
Incident date: Oct 1, 2023
The Uconnect screen is delaminating and malfunctioning. I am unable to control what the screen randomly touches which includes controlling the temperature in the car. I am not able to properly set the temperature and direction of the heat to defog my windshield while driving. It creates a hazard while driving when my windows fog up and I can't see while driving on the expressway going 50mph.
CHRYSLER
TOWN AND COUNTRY
(2013) — SERVICE BRAKES
Nov 7, 2023
Incident date: Oct 1, 2023
While driving the car stalls at speed and all electrical components stop functioning. This causes failure to the power steering, power brakes and all components that permit driving the vehicle. Has happened numerous times with no codes shown on the dash. Fuel was adequate and no apparent defects. Taken to mechanic and there are no codes to check and commonly the engine will start up after a wh... Read more
Incident date: Sep 15, 2023
The AWD module failed-- it is at the dealer for repair now. Several errors popped-- pre-collision, hill assist, AWD, traction control all turned off The dealer determined the AWD module needed to be replaced. The error codes popped up and I brought it to the dealer within three days. Ford states this part is not covered under the "bumper to bumper" warranty, which expired four months ago. It is n... Read more
Incident date: Oct 2, 2023
The contact owned a 2022 Subaru Outback. The contact stated that while his wife was driving at 30 MPH, she heard an abnormal sound emanating from the front of the vehicle, and the vehicle suddenly lost all electrical power. She was able to coast to the shoulder of the roadway, where the vehicle failed to restart. A short time later, the contact's wife observed white smoke rising from the engine co... Read more
Fire
Incident date: Oct 2, 2023
The contact owned a 2022 Subaru Outback. The contact stated that while his wife was driving at 30 MPH, she heard an abnormal sound emanating from the front of the vehicle, and the vehicle suddenly lost all electrical power. She was able to coast to the shoulder of the roadway, where the vehicle failed to restart. A short time later, the contact's wife observed white smoke rising from the engine co... Read more
Fire
Incident date: Oct 2, 2023
The bolts were loose on the driveshaft on the all-wheel-drive, which caused them to have to replace the entire driveshaft! If the driveshaft would’ve broke, whoever was driving the vehicle, whether it be me, or with my son in it, we would’ve wrecked and possibly died! The problem has been confirmed with a certified dealer! There is no warning signals. There was nothing and there is a recall on... Read more
Incident date: Oct 16, 2023
I was on the freeway and my car suddenly shut off completely.. engine, dashboard, lights EVERYTHING.. it was off for maybe 2 seconds and then the car Powered itself back up the car did not stop abruptly, so I was thankful for that. I didn’t panic or pull the wheel. I just continue straight and then thankfully it cut back on and then I got off the freeway as I was driving down the street not goi... Read more
Incident date: Aug 1, 2023
NHTSA Recall Number 23V-431 calls for cable connectors to be changed out due to poor connections resulting in the rear view camera image to function intermittingly or not display at all. Per Honda engineering, this repair is not sufficient to fix the issue and the main head unit has to be replaced too. Please include this as a part of this safety recall because of the safety issues it is causing a... Read more
Incident date: Aug 1, 2023
NHTSA Recall Number 23V-431 calls for cable connectors to be changed out due to poor connections resulting in the rear view camera image to function intermittingly or not display at all. Per Honda engineering, this repair is not sufficient to fix the issue and the main head unit has to be replaced too. Please include this as a part of this safety recall because of the safety issues it is causing a... Read more
Incident date: Nov 5, 2023
The rear backup camera consistently fails to provide a view while in reverse. The camera either blinks between a view and black screen, or will completely fail and say the camera is unavailable.
Incident date: Nov 5, 2023
Rear subframe suspension weld bolt crack from the body subframe, Can observe on the truck of the car the fracture weld bolds. Critical, because it hold on site the differential and rear drives components.
Incident date: Nov 4, 2023
On 11/05/2023 at approximately 12 pm while getting onto the highway of 183 in Austin Texas @ Lamar increasing speeds from 45 to 65mph the engine shifted hard 3x. The engine surged then a hard shift. This occurred 3x. I’m certain you understand the complexities of austin Texas traffic. No matter the time of day. Imagine those complexities with a car that was poorly made by a company that has ... Read more
Incident date: Nov 3, 2023
On 11.04.2023 @ approximately 12:45 hrs while driving in Austin Texas, congress & 5th, the Auto Start:/stop warning light came on my dash. I was driving downtown. I will continue to file complaints until this matter is taken seriously. If my family is injured/killed please know that NHTSA & Chrysler will be collectively grouped & liable. I urge you to take this matter seriously before it’s to... Read more
Incident date: Nov 5, 2023
Transmission Available for inspection Being able to accelerate and or brake is essential for safety in a vehicle and this is compromised. Nothing has been confirmed but plenty of matching information on vehicle type. Vehicle has not been inspected No warning lights came on and this began this year
Incident date: Nov 5, 2023
The Rotary "Dial Shifter" keeps coming on while the vehicle is turned off as well as making a gear sound saying it's not in park when it is. I have had the vehicle for a month and I've had to jump the car 5 times already as it will come on and stay on. I looked it up and some fushions were recalled for it with the issue of that and the cd player and rear speakers making noise. Trying to see if ano... Read more
Incident date: Nov 1, 2022
Fuel sending unit cracks which lets raw fuel pool directly under backseat.
Incident date: Nov 1, 2022
Fuel sending unit cracks which lets raw fuel pool directly under backseat.
Incident date: Nov 2, 2022
I purchased this 2022 Ford Escape plug-in hybrid vehicle New in October 2022. In May 2023 I received a recall notice 23S27 / NHTSA Recall 23V380 from Ford Motor Company. According to this recall notice, the parts for the repair to the Engine were expected to be available in October 2023. I have not received any further communication from Ford Motor Company regarding this recall and it is now Novem... Read more
Incident date: Nov 4, 2023
ABS modulator failure. Brake lights and warning lights flashing all the time. Maintenance/Repair shop diagnosed as ABS modator failure. But Honda does not have this part. On backorder with NO estimated delivery date. I called several Honda dealers and OEM Mf parts dealers in the nation - all say part not available. Now my daughter is driving a car with faulty ABS.
Incident date: Aug 1, 2023
On 9/24/23, I was driving both locally & the highway in S. I., NY. Suddenly the Adaptive Cruise Control feature shut off & on repeatedly & kept flashing (Adaptive Cruise Control unavailable) almost causing an accident, then I pulled over and shut off the system. The next day on (9/25/23) I brought the car to GMC & Buick Dealership at 1855 Hylan Blvd, S.I. N.Y. 10306. After a couple of hours, the m... Read more
Incident date: Nov 2, 2023
The engine stopped working. And although there was a recall on this issue the dealership is demanding i pay for the repair
Incident date: Nov 2, 2023
While driving down a very dark road, I noticed my high beams did not work. High beams are an essential feature for safe nighttime driving, and when they're not working, it can be dangerous because non-functioning high beams can compromise your ability to see and react to potential dangers while also affecting the safety of other drivers, making it a significant safety concern. I made an appointm... Read more
Incident date: Nov 2, 2023
Engine code for misfire fixed and still has a shake, looking like head gasket. Transmission jerks upon shifting.
Incident date: Oct 10, 2023
The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had no... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) — ENGINE
Nov 3, 2023
Incident date: Oct 31, 2023
While driving home one day my car lost all power. All the warning lights on the dash came on and then my car was dead. I managed to safely get off the road but had trouble getting the car to stop. Once stopped safely, my car would not restart. It would crank but would not turn over. My car ended having to be taken to the dealer for diagnostic, only to be told me engine was seized. My car had 58,41... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Nov 3, 2023
Incident date: Oct 19, 2023
Emergency Collison fault problem on the 2023 GMC Canyon Failure Date: 10/22/2023 Driving approximately 45mph while car in front is approximately 50 yards ahead driving at a matched speed as my vehicle and without any prior warning the forward collision alert activated flashing red light on windshield and automatically applying full braking until the truck came to a complete abrupt stop in the cent... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) — ELECTRICAL SYSTEM
Nov 2, 2023
Incident date: Nov 1, 2023
Vehicle door locks acting up off & on for several years. Sometimes not unlocking needing to insert key to unlock, other times passenger door not locking when using fob and doors locking & unlocking while driving. Now most recently cannot open drivers door from inside. It can be opened from the outside. This is very dangerous if you needed to get out of car quickly, not to mention the inconveni... Read more