Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
CHRYSLER
TOWN AND COUNTRY
(2011) - POWER TRAIN
Mar 22, 2024
Incident date: Mar 21, 2024
The contact owns a 2022 Ram 1500. The contact stated that while driving at various speeds, the vehicle would shut off as a battery warning light would flash on the instrument panel. The vehicle was taken to an independent mechanic where they discovered the issue was related to the torque located inside the motor. The contact was informed that the part to repair the defect was not available. The ma... Read more
Incident date: Mar 9, 2024
The contact owns a 2017 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer... Read more
Incident date: Dec 21, 2023
The turn signal stalk does not differentiate between a partial (lane change) press or a full turn press. The signal will remain on until the stalk is moved in the opposite turn direction. This sometimes results in the opposite turn signal activating. This entire process is intermittent while driving. This happens mainly on the highway where an intermittent (half press) of the stalk is performed ... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - FUEL SYSTEM, GASOLINE
Mar 21, 2024
Incident date: Mar 7, 2024
The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System Gasoline) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contac... Read more
Incident date: Mar 20, 2024
[XXX] tire on passenger’s rear began to have significant vibration while towing 16,000 lb. fifth-wheel RV. Stopped and visually/tactilely determined unusual wear pattern so went to commercial tire shop in Pahrump, NV. Their inspection determined tread separation rendering the tire unusable so we replaced it with a different brand. This is the third of three tires installed at the same time t... Read more
Incident date: Mar 20, 2024
[XXX] tire on passenger’s rear began to have significant vibration while towing 16,000 lb. fifth-wheel RV. Stopped and visually/tactilely determined unusual wear pattern so went to commercial tire shop in Pahrump, NV. Their inspection determined tread separation rendering the tire unusable so we replaced it with a different brand. This is the third of three tires installed at the same time t... Read more
Incident date: Feb 9, 2024
.The contact owned a 2019 Dodge Grand Caravan SXT. The contact stated the driver-side sliding door would not open manually or when utilizing the remote. No warning lights illuminated. The vehicle was not repaired. The contact referenced the vehicle's manufacturer recall (X98) as a possible solution, however, the VIN was not included in the recall. The manufacturer was made aware of the failure... Read more
Incident date: Feb 9, 2024
.The contact owned a 2019 Dodge Grand Caravan SXT. The contact stated the driver-side sliding door would not open manually or when utilizing the remote. No warning lights illuminated. The vehicle was not repaired. The contact referenced the vehicle's manufacturer recall (X98) as a possible solution, however, the VIN was not included in the recall. The manufacturer was made aware of the failure... Read more
Incident date: Feb 9, 2024
1. Engine timing chain making rattling noise. Yes Automatic Emergency braking activates when there is no collision imminent. Yes 2. Faulty Timing chain can cause significant damage to engine while driving Faulty automatic braking system can cause accident if stopped abruptly in traffic. 3. Timing chain has been inquired by mechanic. Video of the noise. Needs to be confirmed by dealer for warrant... Read more
Incident date: Mar 20, 2024
The engine in this vehicle has shut off two times while we were driving it. We were forced to make emergency exits off of the roadway in order to prevent injury to ourselves and others. This is a life-threatening situation when the vehicle loses engine power while it is being driven. Additionally, we have experienced multiple instances of the vehicle not starting after it had been parked. We hav... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - VEHICLE SPEED CONTROL
Mar 19, 2024
Incident date: Nov 10, 2022
- The truck attempts to accelerate by itself. No gas pedal pressure is required. - The brake still (thankfully) slows down and stops the truck, but if those brakes had failed, my spouse and children would have been in a wreck for sure. - No one has yet inspected the vehicle, but a service appointment has been requested. - MANY warning signals suddenly flashed: something about "hill climbing," some... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - STEERING
Mar 19, 2024
Incident date: Nov 10, 2022
Abs/traction control light. Dealer says it needs a new abs module and pump. It’s too new to have these issues, dealer states that it is not a recall and I would have to pay out of pocket ($1600) for the repairs. This is not safe at all. I live in indiana and doesn’t like stopping when the road is snow covered. Ram/chrysler needs to have this recalled immediately. This is very dangerous!!
CHRYSLER
TOWN AND COUNTRY
(2014) - ELECTRICAL SYSTEM
Mar 19, 2024
Incident date: Nov 10, 2022
Abs/traction control light. Dealer says it needs a new abs module and pump. It’s too new to have these issues, dealer states that it is not a recall and I would have to pay out of pocket ($1600) for the repairs. This is not safe at all. I live in indiana and doesn’t like stopping when the road is snow covered. Ram/chrysler needs to have this recalled immediately. This is very dangerous!!
Incident date: Mar 18, 2021
My car has roughly 55,000 miles on it. The check engine light was turning on and off intermittently. Every time I took it to the dealership, the light would go off and they could not retrieve a code. Recently it started idling rough when it would first start. Within a few days it started driving very rough. Took it to the dealership and they determined that coolant was leaking into the cylinders c... Read more
Incident date: Mar 18, 2021
My car has roughly 55,000 miles on it. The check engine light was turning on and off intermittently. Every time I took it to the dealership, the light would go off and they could not retrieve a code. Recently it started idling rough when it would first start. Within a few days it started driving very rough. Took it to the dealership and they determined that coolant was leaking into the cylinders c... Read more
Incident date: Mar 4, 2024
The vehicle frequently loses power yet it is not consistent enough to determine a pattern. Sometimes I am simply backing out of my driveway, sometimes I am accelerating after a stop sign, sometimes I am accelerating while entering on the freeway, sometimes I am simply driving down the freeway. What is consistent are the symptoms. The vehicle loses power, like it’s running out of gas. I cannot ac... Read more
Incident date: Mar 15, 2024
Rear liftgate strut stud ball mount broke and the tailgate slammed on my wife’s head. She was knocked to the ground and her neck has hurt for months now.
1 injured
Incident date: Mar 15, 2024
Truck is randomly down shifting & slipping gears
Incident date: Jan 15, 2024
Vehicle frequently shows the error "Shift to Park" when I attempt to turn off the car after it is placed in park - which is confirmable via the instrument panel. The vehicle electronics will not turn off until the error is cleared. At times I cannot clear the error and I've had to set my parking brake and leave the car electronics running while I go into a store, which leaves car unsecured and dra... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - UNKNOWN OR OTHER
Mar 16, 2024
Incident date: Mar 5, 2024
I bought this car in October of 2019 off of the show room floor and around July 15, of 2022 the paint on the hood of my car just started peeling for no reason. Over time the peeling has increased rapidly. I would like for this to be fixed. The color of my car is pearl white.
Incident date: Mar 15, 2024
I was at a red light when the engine shut off and the check engine and several other warning lights came on. After multiple tries I was finally able to restart the vehicle and drive it off the road. After taking it to the dealership the confirmed issue is the Thermal Control Valve. The dealership is requesting about $1600 to replace the faulty part.
Incident date: Jan 15, 2024
Engine acceleartion issue. Rpm goes high but car struggle to speed up.. At first it happened when car was at stop light, struggle to move forward.. took to Grubbs infiniti.. At first,dealer could not replicate the issue, but luckily I had taken the video of the issue I had. Than the dealer was finally able to experience the issue themselves and replaced the transmission thinking that was the issu... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - ELECTRICAL SYSTEM
Mar 15, 2024
Incident date: Mar 11, 2024
The sensor under the hood malfunctions causing the car alarm system to go off and battery to get drained. Multiple batteries were changed because initially the thinking was that the battery needed to be replaced. Car alarm would go off in the middle of the night (with a new battery) when parked in the garage. All the electrical systems and lights would start turning off and on as if the car is po... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2023) - SERVICE BRAKES
Mar 15, 2024
Incident date: Mar 14, 2024
Getting the "Service Electronic Brake System" alarm. Had this when it was under warranty and it was "Fixed". I am now getting this same error again. ABS, traction control and cruise control are all disabled when this warning occurs.
CHRYSLER
TOWN AND COUNTRY
(2015) - SERVICE BRAKES, HYDRAULIC
Mar 15, 2024
Incident date: Mar 14, 2024
The contact owns a 2015 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manu... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Mar 14, 2024
Incident date: Mar 14, 2024
I am writing to bring to your attention a critical security issue regarding the rear door locks of the 2017 Mercedes GLE model VIN - [XXX] . Upon attempting to lock the vehicle using the key fob, I have encountered a malfunction where the rear door behind the passenger seat fails to secure properly. Despite attempts to engage the locking mechanism, this specific door remains open, triggering the v... Read more
Incident date: Mar 4, 2024
The contact owns a 2000 Plymouth Grand Voyager. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated on the instrument panel. The vehicle was taken to an independent mechanic, who diagnosed a failure with the clockspring. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 04V480000... Read more
Incident date: Mar 4, 2024
I had recently acquired my 2016 Kia soul from a used dealership, and as I had gotten it, inspected by a mechanic, the back rear brake was locked. The Penrod was missing on one of them, and my driver side door lock was broken and I thought that was simple issues that could be repaired. You know that’s a used car whatever as I started driving it not even a month later I start feeling heavy acceler... Read more
Incident date: Mar 4, 2024
I had recently acquired my 2016 Kia soul from a used dealership, and as I had gotten it, inspected by a mechanic, the back rear brake was locked. The Penrod was missing on one of them, and my driver side door lock was broken and I thought that was simple issues that could be repaired. You know that’s a used car whatever as I started driving it not even a month later I start feeling heavy acceler... Read more
Incident date: Mar 2, 2024
After a recurring dashboard alert to tell me that front sensors and rear braking were offline, I took the vehicle for warranty repair. The Ford dealer indicated that the repair would cost $519, because it was a wiring failure and not a failure in a part. According to the service advisor, the failure is a common failure that occurs at a tee where the wiring branches to a sensor just behind the rear... Read more
Incident date: Mar 6, 2024
Hi, i had the recall preventive performed by toyota for rusting and corrosion of the frame. Now, the vehicle is rusting throughout the frame and is very very unsafe to drive. TOYOTA is claiming that it was a program and not a recall and had no documentation to prove. Toyota performed the recall and now the frame is still at risk to crack and very unsafe.
Incident date: Mar 6, 2024
EGR valve failure. No replacement parts being made to replace failure. Engine doesn’t run smoothly and check engine light is on. Items been back ordered since August last year. No longer California compliant, cannot pass smog. Danger hazard.
CHRYSLER
CHRYSLER TRUCK
(9999) - EQUIPMENT:APPLIANCE:AIR CONDITIONER
Mar 14, 2024
Incident date: Oct 10, 2023
See attached document for complaint
CHRYSLER
CHRYSLER TRUCK
(9999) - STEERING
Mar 14, 2024
Incident date: Oct 10, 2023
The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 65 MPH, the "Hill Assist" and "service power steering" warning lights illuminated. The contact stated that the steering wheel seemed to have frozen. The contact stated that he had no control over the vehicle. The contact stated that the vehicle was moving independently to the left and to the right and he struggled ... Read more
Incident date: Sep 29, 2022
There are two primary concerns with this vehicle that, after further investigation, appear to be commonly experienced issues. While driving, the vehicle shudders unexpectedly and intensely, then the issue spontaneously resolves. Upon contacting the dealership, I was informed that this is a recognized problem. The service representative explained that moisture was accumulating in the transmission f... Read more
Incident date: Mar 13, 2024
Driver side impact and passenger side curtain airbags deployed but not driver side that was hit.
Crash
1 injured
Incident date: Feb 14, 2024
Unknown. Drove car in front of garage. Car came to a full stop. About to put car into reverse from drive in order to back into the garage, when car suddenly accelerated forward. Turned wheel sharply to the left in order avoid hitting neighbors fences. Vehicle traveled in an arch and collided with a tree next to an fence and stopped.
Crash
1 injured
Incident date: Dec 18, 2023
This car is pearl white and the paint on this car bubbles up and starts peeling. It is missing paint off the hood,passenger side doors and driver side rear quarter panel.
Incident date: Dec 18, 2023
Back-up camera is not clear , I can't clearly make out objects when backing, even after cleaning the lens. This has been like this as long as I have had the truck.
Incident date: Dec 18, 2023
50 miles into a 500 mile trip, my Volt displayed a warning message, "propulsion power reduced." It operated almost normally for the first 250 miles and we were able to reach our destination, but the propulsion battery was not able to recharge from the engine power as efficiently as usual. An auto shop at the destination who does not specialize in EVs examined the car and found a fault in the engin... Read more
Incident date: Mar 13, 2024
I was in electric mode pulling slowly into a parking garage parking space this was a rental car from National. As I pulled in the car lights came on and the car accelerated and crashed me into the cement wall of the parking garage, the brakes would not stop the car. There was damage to the front but the air bags did not deploy. I called National to have the car towed. I see there are several rep... Read more
Crash
1 injured
Incident date: Mar 13, 2024
Had an accident where driver side front of vehicle was hit. The severity of crash resulted in total loss. The driver was hurt and concussed due to her head hitting the side window, driver side. The vehicle was equipped with front side impact and curtain airbags and all failed to deploy. The other vehicle's side curtains were deployed.
Crash
1 injured
Incident date: Mar 13, 2024
I was driving along, going about 55mph, and all of a sudden the service advancedtrac pops up on my dash. A few minutes later service power steering now came across the screen. I noticed a difference in the steering. It was getting harder but it was manageable. I had to make a stop and turned the car off. When I crunk the car back up and started to drive the steering was very stiff. It took all I h... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) - ELECTRICAL SYSTEM
Mar 12, 2024
Incident date: Jan 12, 2024
Van caught fire in the engine compartment burned the firewall
Fire
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) - UNKNOWN OR OTHER
Mar 12, 2024
Incident date: Jan 12, 2024
Driver side floor board is getting wet after rains. Confirmed it is not the heat coil or ac drain hose.
CHRYSLER
TOWN AND COUNTRY
(2012) - STEERING
Mar 12, 2024
Incident date: Mar 7, 2024
I was driving home from work and my electronic power steering gave out and came back and gave out repeatedly, no warning light or signs of this. Came home to google it and saw this was being investigated and wanted to share that I also am experiencing it. This is dangerous because it becomes INCREDIBLY hard to steer.
CHRYSLER
PT CRUISER
(2004) - FUEL/PROPULSION SYSTEM
Mar 12, 2024
Incident date: Mar 9, 2024
A recall was received in June, 2022, regarding High Pressure Fuel Pump failing prematurely. “Fuel starvation may result in an unexpected loss of motive power, which can cause a vehicle to crash without prior warning.”No remedy was available. Today I received another recall notice for the same issue which said to schedule my free repair. I called my dealership at Winter Haven Dodge and was told... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - SERVICE BRAKES, HYDRAULIC
Mar 12, 2024
Incident date: Aug 4, 2021
The contact owns a 2013 Hyundai Elantra. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aw are of the issue. The contact ... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - AIR BAGS
Mar 12, 2024
Incident date: Mar 9, 2024
The contact owns a 2015 Nissan Pathfinder. The contact stated that the vehicle was taken to the dealer for the recall repair of NHTSA Campaign Number: 16V244000 (Air Bags) however, after the recall repair, the air bag warning light illuminated, and the message "Passenger Air Bag Off" was displayed despite the front passenger's seat being occupied. The vehicle was taken back to the dealer, where it... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - ENGINE AND ENGINE COOLING
Mar 12, 2024
Incident date: Mar 9, 2024
The contact owns a 2011 BMW 328XI. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manuf... Read more