Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Mar 26, 2024
I believe that this car is a lemon. Ever since we bought it we have problems with the engine not performing right. I have got the engine system cleaned multiple times one at the dealership and one at Valvoline Oil Change facility. The engine still didn't run smooth. I would always get the oil changed on time and the vehicle has never been in a accident. Now just yesterday the vehicle while driving... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - STRUCTURE:BODY
Apr 1, 2024
Incident date: Apr 1, 2024
The driver's side door hinge has broken. I can't open the door wide or it won't shut. The gentleman at the dealership said it may need welding. Whatever has happened is affecting the operation of that door's window as well. I have read that there have been complaints/concerns of this from others yet no recall has been considered.
Incident date: Mar 30, 2024
The car started moving the steering wheel back and forth on its own and then completely lost power steering.
Incident date: Mar 30, 2024
Positive crankcase ventilation regulator valve failing and code P052E comes up. Mercedes Benz said this is a problem with all 2015 c300 and should be recalled
Incident date: Mar 30, 2024
The vehicle shudders when shifting gears during acceleration. I understand there is a recall for 2012-2014 Toyota Camry U760 ATM Software update related to this problem. Please confirm and notify me immediately. Thank you
Incident date: Mar 31, 2024
I was driving going about 30 in town and there were no cars, no pedestrians, no obstacles and all of a sudden my car's dashboard flashed brake and my car braked itself. We went from 30 to zero with a screech. I did not touch the brake during this time. It was unnerving and nothing like this has happened before. I commute on the freeway regularly and I am very scared this could happen at much highe... Read more
Incident date: Feb 29, 2024
Took vehicle in for routine maintenance and first I was told my engine is misfiring. They replaced injector and then told me my engine is blown. Engine is on back order for 3+ months
Incident date: Feb 29, 2024
Took vehicle in for routine maintenance and first I was told my engine is misfiring. They replaced injector and then told me my engine is blown. Engine is on back order for 3+ months
Incident date: Nov 20, 2023
Smelled gasoline under the hood? Technican ran test of engine and here is his report: "Checked the engine light found multilpe codes, I looked up the codes and they all said replace the engine. Did a headgasket test and found the headgasket is bad and that the coolant smells like fuel also." I was advised not to drive the vehicle! The car has only 58,208 miles on it, as senior citizen my acera... Read more
Incident date: Nov 20, 2023
Approximately 4-5 times it has felt like the brakes have slipped or let go for a very brief moment. I have either been braking over bumps, or braking going downhill. It is a slipping feeling, like is felt when briefly sliding on a patch of ice, or hydroplaning. It occurs for only a second or two. It has happened when conditions were dry.
Incident date: Nov 20, 2023
While driving the vehicle which only has 68,000 miles the reduced engine power warning light appeared. As quickly as was safe the car was pulled to the shoulder. It was towed to the dealer who states the Vacuum pump seized causing the camshaft phase actuator locating pin to spin. Originally they stated a new camshaft and vacuum pump were needed at $3,500, but now state the entire engine is damaged... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Mar 29, 2024
Incident date: Mar 29, 2024
-The Collision Mitigation System (CMS). - The CMS system has deployed numerous times over the last six months (approximately) without warning for no reason. The last time, I was traveling at approximately 45-50 mph and without warning and with no car within 100 yards of my vehicle, the brakes were automatically applied taking my speed instantaneously down to less than 10 mph, creating a very unsa... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - ENGINE
Mar 29, 2024
Incident date: Mar 29, 2024
Auto start-stop feature is malfunctioning. It is terrifying. I have pulled up to high traffic, busy intersections and my car will idle into stop at the light. When the light turns green and I proceed to push on the gas, the engine does now restart. I have been in extremely dangerous situations where I am stuck in the middle of very busy intersections with my young children in the car with me, and ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - ELECTRICAL SYSTEM
Mar 29, 2024
Incident date: Mar 29, 2024
The contact owns a 2022 Jeep Wagoneer. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated. The contact stated that electrical failures had been persistent. In addition, the ABS, back over prevention camera, and the Forward Collision Avoidance features were independently disabled when the failure occurred. The vehicle was taken to the dealer; howeve... Read more
Incident date: Mar 28, 2024
leaking fuel lines under turbo in engine compartment when in cold weather
Incident date: Mar 26, 2024
Bought my son 16 year old a new truck, truck only has 517 miles on it. He was driving 45 miles/hour on street, dashboard warning lights all lit up ABS, Brake and Check Engine. Brakes failed. Was able to pull into a parking lot eventually but a very serious safety issue/concern and this truck should be recalled immediately.
Incident date: Mar 26, 2024
Bought my son 16 year old a new truck, truck only has 517 miles on it. He was driving 45 miles/hour on street, dashboard warning lights all lit up ABS, Brake and Check Engine. Brakes failed. Was able to pull into a parking lot eventually but a very serious safety issue/concern and this truck should be recalled immediately.
Incident date: Mar 8, 2024
Lost power while driving. Likely seized engine.
Incident date: Mar 8, 2024
The contact owns a 2016 GMC Canyon. The contact stated that while his father was driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, requiring increased effort to the steering wheel in order to maneuver the vehicle. Afterward, the vehicle returned to normal functionality, but the failure became a regular occurrence. The electronic steer... Read more
Incident date: Mar 27, 2024
Was involved in a t-boned accident where the front end of my jeep stuck a vehicle in the side. The collision sensor did not activate nor did the air bags deploy. The other vehicle involved had airbags that deployed. The jeep is at my residence for inspection. With airbags not performing properly (faulty) this did not keep the upper body from jilting forward which causes head and shoulder issues. I... Read more
Crash
1 injured
Incident date: Mar 27, 2024
Was involved in a t-boned accident where the front end of my jeep stuck a vehicle in the side. The collision sensor did not activate nor did the air bags deploy. The other vehicle involved had airbags that deployed. The jeep is at my residence for inspection. With airbags not performing properly (faulty) this did not keep the upper body from jilting forward which causes head and shoulder issues. I... Read more
Crash
1 injured
Incident date: Mar 28, 2024
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. ... Read more
Incident date: Mar 28, 2024
AC doesn't work properly. We had several incidences when we were driving from Houston (TX) to Dallas (TX) in hot summer. The AC worked well when we left Houston, however it stopped blowing cool air when we were in the middle of nowhere on highway. The air became warmer and warmer, and there isn't anyway that we can adjust the air volume nor to cool it down. We took our car to Lexus dealer for diag... Read more
Incident date: Mar 28, 2024
The contact owns a 2022 Hyundai Santa Fe Hybrid. The contact stated while shifting into reverse (R) and depressing the accelerator pedal, the vehicle hesitated and responded slowly. There was no warning light illuminated. The contact stated that she then shifted into drive(D) and was able to drive; however, the failure recurred while driving and depressed the accelerator pedal. Additionally, the ... Read more
Incident date: Mar 1, 2024
The rear hatch on this Outback won't lock. As a woman on her own, my safety is at risk. I have read of other people who have this issue and has been able to fix this on their own. This is a safety issue if your vehicle won't lock completely because the wires in the hatch are compromised.
Incident date: Mar 9, 2024
The contact owns a 2019 Ford F-150. The contact stated that when the vehicle was first started, there was an abnormal rattling sound coming from the vehicle. The contact continued to drive the vehicle however, the rattling sound recurred whenever the vehicle was first started up. The contact was notified of Customer Satisfaction Program: 21N03 (3.5L GTDI Engine Cam Phaser Replacement). The dealer ... Read more
Incident date: Mar 9, 2024
Vehicle loses power steering at times, turn vehicle off, it works for a bit, then loses power again making if very difficult to steer, on going problem and every time take to mechanic, it is working fine, and told to bring when it is malfunctioning, hard to do that, for never know when it will, on going issue with other 07 malibus
Incident date: Mar 26, 2024
While using my vehicle, twice in one day, my vehicle failed to recognize that it was in park. My 2019 Chevrolet Blazer essentially malfunctioned, and was unable to recognize that it was in park, which left me unable to leave the car to go into my office building. The car was in fact in park, but did not recognize this fact. I tried exiting the vehicle and closing the door, but the car still would ... Read more
Incident date: Mar 26, 2024
The Honda stop-start system in this vehicle has a flaw. On this day the engine shut down as normal at a light, but failed to start when the foot was removed from the brake. The engine sputtered and shut back off. This should be a problem if a restart could have been attempted but this failure was so severe that the car had to be put in park and shut off completely. Almost like a reboot of the comp... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2023) - STEERING
Mar 26, 2024
Incident date: Mar 20, 2024
The contact owns as 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the power steering failed. The service advance track and terrain system management fault lights were illuminated. The contact drove the vehicle home unrepaired. The contact stated that the vehicle was repaired a year prior due the power steering failure. However, the failure recurred. The manufacturer... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2023) - SERVICE BRAKES, HYDRAULIC
Mar 26, 2024
Incident date: Mar 20, 2024
The contact owns a 2023 Kia Sportage. The contact stated that the vehicle independently lurched forward while depressing the brake pedal. There was no warning light illuminated. The failure continued intermittently, and the contact stated that while driving 27 MPH, the vehicle failed to stop upon depression of the brake pedal. The contact immediately merged into the open right lane to avoid striki... Read more
Incident date: May 16, 2020
The contact owns a 2014 Hyundai Azera. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. A dealer was not contacted. The manufacturer was not made aware of the issue. The contact had... Read more
Incident date: Mar 14, 2024
The B-pillar trim piece has become detached from the vehicle due to broken clips and when driving it appears as if it will fall off. Ford will not address the issue, other then using two sided adhesive tape which needs to be replaced continuously. The clips that hold the trim in place are broken and this is common on many explorers. There are other body trim pieces which have been recalled for a... Read more
Incident date: Mar 14, 2024
Driving home on highway moving 50-60 mph when suddenly loud noise from roof of vehicle, pulled over and found sun roof glass blown out and appearing like it blew upward, sun roof was in closed mode at time
Incident date: Dec 25, 2023
Attempted to start the vehicle and heard some sort of noise and nothing happened. Vehicle engine would not turned over or attempt to start. Received a message on the display stating Steering Lock Malfunction. Service now. I found a response from the NHTSA stating how to correct the issue. This only applied to the 2020 model. However, this corrected my issue.
Incident date: Mar 24, 2024
The contact owns a 2015 Ford F-250. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the rear NOx sensor. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N05. The manufa... Read more
Incident date: Mar 24, 2024
The contact owns a 2015 Ford F-250. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the rear NOx sensor. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N05. The manufa... Read more
Incident date: Sep 17, 2023
The contact owns a 2018 Ford Explorer. The contact stated that while driving at 40 MPH, there was an abnormal sound coming from the driver's side of the front window. The contact's wife observed a piece of the molding flapping. No warning light was illuminated. The vehicle was taken to a dealer, where it was diagnosed that the exterior A-pillar trim needed to be replaced. The contact received noti... Read more
Incident date: Sep 17, 2023
The contact owns a 2015 Hyundai Accent. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufa... Read more
Incident date: Sep 17, 2023
Yesterday morning 3/24/24 , car stalled on highway with Fuel Pump message on dashboard. Car would not start and had to be towed.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - EXTERIOR LIGHTING
Mar 25, 2024
Incident date: Mar 24, 2024
The contact owns a 2018 Dodge Durango. The contact stated that the driver’s side tailgate LED light had become inoperable. The vehicle was taken to the dealer where it was confirmed that water had gotten inside the lighting enclosure. The dealer stated that the area where the tailgate racetrack light was located needed to be replaced. The vehicle had not been repaired. The manufacturer was not m... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - UNKNOWN OR OTHER
Mar 25, 2024
Incident date: Mar 24, 2024
The front driveshaft for the vehicle referenced has a safety design flaw that makes it too short. There is a risk of the front driveshaft separating from the front differential splines completely and wrecking havoc to the vehicles essential driving components like steering rack, wiring harness, and potentially causing an accident. Mercedes Benz has increased wait times at their shops and are curre... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - POWER TRAIN
Mar 25, 2024
Incident date: Mar 24, 2024
The front driveshaft for the vehicle referenced has a safety design flaw that makes it too short. There is a risk of the front driveshaft separating from the front differential splines completely and wrecking havoc to the vehicles essential driving components like steering rack, wiring harness, and potentially causing an accident. Mercedes Benz has increased wait times at their shops and are curre... Read more
Incident date: Nov 1, 2023
Grinding noise turning right at slow braking speeds.
Incident date: Mar 23, 2024
It is the fuel pump recall I am in need of replacement. I have went to Honda and tried to have them look at it and they gave me a complete run around. My car begins to jerk and when I go to speed up the car doesn’t like to go. Honda said it wasn’t the fuel pump but I have had it looked else where and it is the pump. I drive everyday with my kids in the car. I feel like this is causing me anxie... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - VEHICLE SPEED CONTROL
Mar 23, 2024
Incident date: Mar 21, 2024
Accelerator pedal was delayed coming back up when pressed. It is available for inspection. Because of this happening while I was parking the car, it collided with a tree about 20 feet in front of it. I’ve also noticed the car will sometimes accelerate on its own at speeds below 20 mph. I am taking the vehicle to a body shop on Monday to get fixed and be inspected.
Crash
Incident date: Mar 11, 2024
The blind spot detection system needs alignment. When the blind spot detection fails it disables traction control and anti-lock brakes. The parking sensor and backup sensors should have nothing to do with the antilogue brakes or traction control. Since these items are disabled traction does not exist and anti-lock brakes are ineffective.
Incident date: Mar 11, 2024
The blind spot detection system needs alignment. When the blind spot detection fails it disables traction control and anti-lock brakes. The parking sensor and backup sensors should have nothing to do with the antilogue brakes or traction control. Since these items are disabled traction does not exist and anti-lock brakes are ineffective.
Incident date: Mar 11, 2024
The blind spot detection system needs alignment. When the blind spot detection fails it disables traction control and anti-lock brakes. The parking sensor and backup sensors should have nothing to do with the antilogue brakes or traction control. Since these items are disabled traction does not exist and anti-lock brakes are ineffective.
CHRYSLER
TOWN AND COUNTRY
(2011) - STEERING
Mar 22, 2024
Incident date: Mar 21, 2024
My 2022 Civic Sport experienced the sticky steering problem. The Steering Rack and EPS motor were replaced by Honda. However, this should be documented as it was an unsafe situation. Starting at 20,000 miles I noticed some odd steering behavior. Above 42,000 miles the steering situation got increasingly worse. The steering wheel would get stuck at a position and take an unusual amount of force to... Read more