Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Jul 2, 2026
COMPONENT; likely the transmission SAFETY revs went to almost zero on highway. Transmission seemed to stop the truck. Then intermittent on and off transmission. Seriously struggled to get the truck off the highway momentarily no ability to control speed: then on and off with the acceleration. Very scary! sudden drop in speed on the highway could have caused an accident with no brake lights on P... Read more
Incident date: Jul 7, 2026
The contact owns a 2020 Lincoln Aviator. The contact stated that after restarting the vehicle, the transmission was shifted to drive (D), but the vehicle failed to move while the accelerator pedal was depressed, and the engine was revving. The messages "Park Brake Malfunction Service", "System Braking Issue", "Service Advancetrac", "Park Malfunction Service Now", and "Check Brake System" were disp... Read more
Incident date: Jul 8, 2026
Sudden and complete loss of power steering assist while vehicle was in operation. Vehicle became extremely difficult to steer, creating safety hazard for driver and child passenger. Inspection revealed 150A EPAS Mega Fuse, Part #L0114875AA, was melted due to electrical short in Power Steering Control Module. This is identical to the defect described in NHTSA Safety Recall 14V316000 / Ford 14S06. ... Read more
Fire
Incident date: Jun 1, 2026
Starter engine failure. Car failed to start multiple times. Major safety hazard that can cause a short circuit, melt wiring harnesses, and spark an engine bay fire posing an immediate threat to life. Problem was inspected and confirmed by a dealer. Multiple waring lamps and messages appeared. Dealer report stated: STARTER MOTOR FAULTY. ENGINE ELECTRICAL SYSTEM CONCERN: C/S: REPEAT START ATTEMPT IN... Read more
Incident date: Jun 1, 2026
Tension noise and creaking coming from suspensions. Special washers were needed in order to fill gaps in build tolerances.
Incident date: Jun 1, 2026
While driving my 2017 Ford Escape with the 1.5L EcoBoost engine AFTER an oil change, I noticed white smoke coming from the exhaust. Shortly afterward, the check engine light began flashing. I immediately stopped driving the vehicle and had it inspected by an independent repair shop. The shop diagnosed the vehicle with a cracked engine related to coolant intrusion, requiring an engine rebuild esti... Read more
Incident date: Jul 3, 2026
I am writing to formally log a safety concern regarding my vehicle’s 6.2L L87 engine, specifically in relation to the known defects under NHTSA’s ongoing Engineering Analysis EA25007 (previously Preliminary Evaluation PE24004).While my vehicle is currently running and has 52,000 miles on the odometer, it falls squarely within the manufacturing window being investigated for premature engine fai... Read more
Incident date: Jul 3, 2026
I am writing to formally log a safety concern regarding my vehicle’s 6.2L L87 engine, specifically in relation to the known defects under NHTSA’s ongoing Engineering Analysis EA25007 (previously Preliminary Evaluation PE24004).While my vehicle is currently running and has 52,000 miles on the odometer, it falls squarely within the manufacturing window being investigated for premature engine fai... Read more
Incident date: Jul 3, 2026
The contact owns a 2026 Toyota Camry Hybrid. The contact received notification for NHTSA Campaign Number: 25V869000 (Hybrid Propulsion System); however, the part to complete the recall repair was unavailable. The contact stated that while in reverse(R), the vehicle started shaking. The vehicle was taken to the dealer, but it was not diagnosed or repaired. The manufacturer was notified of the failu... Read more
Incident date: Jul 9, 2026
On June 15, 2026, my check engine light came on. On June 17, 2026, I took it to Auto Zone, they checked the code for the check engine light, and it indicated P0016 and P0017–crankshaft issues. On June 19, 2026, while driving down the highway, my vehicle failed to accelerate. I exited the highway, and my vehicle completely decelerated and ultimately shut down. I was unable to get my engine runnin... Read more
Incident date: Jul 9, 2026
Vehicle makes strange sounds from the fuel fill inlet and proceeds to stall shortly after while driving and most of the times fails to restart based on my own research it looks like purge valve issues My safety was put at risk by almost being rear ended multiple times from stalling on the expressway and red lights The problem has not been reproduced yet by the dealer it will be looked at on 07/1... Read more
Incident date: Jul 9, 2026
Engine lacks substantial power and has almost cause multiple collisions. Check engine light is on for a P0299 turbocharger underboost code Based off of my own research it looks like the part is the whole turbocharger assembly or the east gate solenoid I believe it’s a safety issue for merging onto expressways and not being fully up to speed and because of trying to turn onto busy highways T... Read more
Incident date: Dec 31, 1969
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while driving at 35 MPH, the front driver seat head restraint deployed inadvertently and struck the contact in the neck, causing the contact to swerve off the road. The contact sustained a sore neck; however, medical attention was not provided. No warning lights illuminated. A local dealer was contacted and scheduled a service ap... Read more
Incident date: Jul 1, 2026
I was making a right turn at an intersection while in 3rd gear with the clutch engaged, and the motorcycle stalled. I was able to restart the motorcycle while executing the turn and completed the turn without incident. Failure to do so would have put myself at risk from oncoming vehicles through the intersection. When this has happened the low oil pressure indicator illuminates. The oil sight glas... Read more
Incident date: May 24, 2026
For about a year now the front facing camera throw 5 warnings, my cruise dont work, and it cost 2200 to fix. I follow a honda group on fb and apparently this is the main complaint. Something needs to be done bc it is very un sage to have all these safety features and they may r may not work
Incident date: Jul 8, 2026
The contact owns a 2025 Audi A6. The contact stated that while parked, the vehicle locked independently, trapping the driver and passengers inside. The failure occurred repeatedly; during the first two occurrences, unknown warning lights illuminated. The vehicle was taken to the dealer, where a locking mechanism failure was diagnosed, and the vehicle was repaired; however, the failure persisted. T... Read more
Incident date: Jul 8, 2026
After starting the vehicle I noticed an unusual whine. After a few seconds of idling I noticed that it smelled like something was on fire. I turned off the vehicle and began looking for smoke. I did not find it. After a little research I discovered that it is a very well known failure that the Balmar alternator on Winnebago EKKOs fails catastrophically, sometimes catching on fire. I followed instr... Read more
Incident date: Dec 1, 2024
I am reporting a serious safety concern involving my 2022 Nissan Rogue equipped with the 1.5L engine. While driving in normal traffic, my vehicle suddenly displayed an "Engine Malfunction" warning with no prior indication of an engine problem. Immediately after the warning appeared, the vehicle rapidly lost power and could no longer maintain the speed of surrounding traffic. I had very limited ab... Read more
Incident date: Jul 1, 2025
I recently purchased a 2021 f-150 with 48,000 miles on it. Just over 60,000 miles I was noticing some bad shifting occurring with my 10R80 transmission. It progressively got worse by harsh shifting, terrible gear hunting, then finally after driving in manual for a couple days: I was in the middle lane of state road 41 approaching sun lake road, the light turned green and my truck went nowhere. I... Read more
Incident date: Jul 1, 2025
I loaded cargo into the truck bed, ensured that the tonneau cover was fully closed and securely latched, and began my drive. While on the road, the cover detached and flew off due to wind resistance. Fortunately, it landed on the grass, but it could have caused a major accident or severe injury to the vehicle driving behind me. This incident occurred just one month after leasing the vehicle from ... Read more
Incident date: Jun 30, 2026
Check engine light with message engine running at diminished capacity as speed would not go above 20mph. Safety at risk from other vehicles on highway until able to reach safe location. Dealer states SES light on P0089 and P228C. GM bulletin on both codes. Programmed ECM with latest calibration for codes listed. If codes come back must do further diagnostics. Concerned about repeat possibility.
Incident date: May 10, 2026
My engine has suffered a mechanical failure that makes the vehicle stall or lose power while driving, creating a massive highway safety hazard. Kia is using a software update loophole to deny fixing a physical, dangerous manufacturing defect.
Incident date: May 10, 2026
When stopped at a stop light, the car went into idle stop. Upon taking my foot off the brake to accelerate, the car stalled and required me to push the brake and ignition button to shut it off completely and then restart the car. This has happened on 8 separate occasions. It seems to happen more frequently when we have the AC on on a hot day. It's scary to be at a light with cars waiting to go aro... Read more
Incident date: May 10, 2026
When stopped at a stop light, the car went into idle stop. Upon taking my foot off the brake to accelerate, the car stalled and required me to push the brake and ignition button to shut it off completely and then restart the car. This has happened on 8 separate occasions. It seems to happen more frequently when we have the AC on on a hot day. It's scary to be at a light with cars waiting to go aro... Read more
Incident date: Jul 6, 2026
The front passenger brake caliper came completely off when I was driving.the only warning I had was when my brake pedal went straight to the floor when depressed.i was forced to pull into a gas station and keep driving in circles till the vehicle slowed enough to drive into a curb to stop so I could put the vehicle in park.i then had my vehicle towed home and replaced the part myself as I dont fee... Read more
Incident date: Jul 6, 2026
While traveling with my fifth-wheel camper attached, my 2022 Ford F-350 Super Duty (6.7L Power Stroke) suddenly developed a complete no-crank condition. Prior to the failure, the vehicle displayed multiple electrical warnings, including U0100 (Lost Communication with PCM), High Engine Temperature, AdvanceTrac, Blind Spot System Fault, Hill Start Assist, and Pre-Collision Assist warnings. The vehic... Read more
Incident date: Jun 29, 2026
While driving down the highway the vehicle radiator fan kicked on high (could hear it from the cab) then my electronic power steering went out seconds after receiving the “Service Electronic Power Steering” dash light. Since then it is intermittent, EPS returns and then goes out again, each time accompanied by the high fan noise.
Incident date: Jun 6, 2026
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while driving at approximately 20 MPH, the check engine warning light illuminated, and the vehicle jerked and lost power. The vehicle was taken to an independent mechanic, where the failure could not be replicated. The vehicle was then taken to another independent mechanic, where it was diagnosed that the camshaft, battery, and t... Read more
Incident date: Jun 6, 2026
The contact owns a 2023 Kia Niro. The contact stated that while her husband was driving at 40 MPH, the vehicle hydroplaned and pulled to the left unexpectedly. The contact initially contacted the dealer and was informed of the headlamp replacement and general inspection. Additionally, while the contact's husband was driving, the driver-side front tire experienced a blowout near a service station; ... Read more
Incident date: Jul 6, 2026
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the power train warning light illuminated intermittently. The vehicle was taken to the dealer, where the failure could not be duplicated. The vehicle was taken to AutoZone, where diagnostic trouble code: B41-49 was retrieved, indicating an electronic brake failure. The vehicle was not repaired. The c... Read more
Incident date: Jul 6, 2026
The contact owns a 2017 Honda Accord. The contact stated that while driving at 40 MPH, the steering wheel suddenly locked up without warning. The vehicle towed to the dealer, where it was diagnosed with a defective power steering rack and pinion, and the contact was provided an estimate for the repair. The vehicle was repaired; however, the contact felt a slight resistance when turning the steerin... Read more
Incident date: Jul 6, 2026
The contact owns a 2019 GMC Sierra 1500. The contact stated while driving at 55 MPH, the vehicle made an abnormal rumbling sound and stalled. All the warning lights illuminated. The vehicle was taken to a nearby independent mechanic, who determined that the engine lifter and cylinder had failed. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was contacted and co... Read more
Incident date: May 28, 2026
Experienced the oft reported death wobble while driving home from TN and had to limp my vehicle home while experiencing the constant, extreme and dangerous wobbling.
Incident date: May 28, 2026
Well known issue with this 2017 Ford Escape with faulty coolant system leaking into engine cylinders causing internal engine failure. This was the formal diagnosis by a qualified repair shop on or about May 26, 2026.
Incident date: Feb 2, 2026
Car shaking, oil is burning , and drive hard. Engine and, oil light is now appearing.
Incident date: Jun 30, 2026
Truck continues to shutter after having the torque converter replaced and the 2nd injector replaced. Been in the shop several times over the last few years, and still giving warnings on the dash saying, reduce acceleration drive safely. Feel like we just got a terrible vehicle. Almost paid off, and it’s just unreliable. Sadly we need this truck every single day, and the local dealerships have no... Read more
Incident date: Jul 4, 2026
On April 3, 2026, this vehicle suffered a sudden, catastrophic mechanical failure as I was driving on US-169, in Kansas City, Mo.,l The engine seized and the fuel line ruptured resulting in an undercarriage fire with small explosions. I had to be physically extracted from the burning vehicle by a Clay County Sheriff’s Deputy, Clay County Sheriff’s Department, Liberty, Missouri (Report #CC26008... Read more
Fire
Incident date: Jul 4, 2026
The infotainment screen on my 2021 GMC Yukon was previously replaced at the GMC dealership, and this will be my second replacement. It has now cracked even though there was only very light contact. This doesn’t seem like normal wear and tear. I’d really appreciate it if the screen could be inspected, as I suspect there might be a manufacturing issue with these screens. I’m quite concerned ab... Read more
1 injured
Incident date: Jul 4, 2026
On July 4th 2026, I was leaving from a restaurant that evening and within 5-10 seconds of me turning my car on, all of the lights on my dashboard turned on. I was slightly confused because there were multiple at once and my car was rumbling a bit from under the engine hood. Within a few weeks prior, I’ve been having with my digital car screen switching back and forth between tabs (from the radio... Read more
Incident date: Mar 3, 2023
I own a 2020 Jeep Cherokee with approximately 87,000 miles. Approximately one month ago, my "Service 4WD" light illuminated on the dashboard, and I heard a severe grinding noise coming from the drivetrain. A mechanic scanned the vehicle's computer and pulled active diagnostic fault code C14A7-97 (PTU Motor Component or System Operation Obstructed or Blocked). The mechanic cleared the code to test ... Read more
Incident date: Mar 3, 2023
I believe My onstar control module needs to be replaced after trying every option with them over the phone “resets and full battery unplugged reset” this is a major concern for me on the safety aspect of onstars main selling point of instant reports of accidents and is in my mind a major issue. I do not believe I should be on the hook for a $700-1500 part that failed with only 59000 miles.
Incident date: Mar 3, 2023
I bought this car used from Albion Ford and I didn't have it 3,000 mile when my check engine light came on. Took it in and they said nothing was wrong with it. A couple days later it stalled in the middle of the road at a stop sign. It happened a mile later, I stopped at the store and there was absolutely not oil on the dip stick. I put 2 quarts in and it was at the very bottom of the dipstick. It... Read more
Incident date: Jul 1, 2026
My driver window won’t stay up once it gets to the top it goes back down. The underbody is starting to detach. It is shifting hard and makes a loud noise. Worse at low speeds and applying brakes . The tire pressure sensors all went out at one time
Incident date: Jul 2, 2026
My vehicle experienced the exact component failure described in NHTSA Recall 24V-896 (FCA Campaign C4B), but my VIN is currently excluded due to the manufacturing date window." My truck's build date was 01/17. The following warning lights appeared (ABS, Traction Control/ESC) and I lost auxiliary cruise control. An independent shop diagnosed the failed Hydraulic Control Unit (HCU) / ABS pump motor ... Read more
Incident date: Jul 2, 2026
I purchased a 2022 Cadillac Escalade from Carvana. The vehicle was represented as having only minor prior damage, but after taking possession I discovered evidence indicating that it had sustained significantly more extensive damage than was disclosed. Based on subsequent inspections, I believe the vehicle was not in a safe condition when it was sold to me. The primary components involved include... Read more
Incident date: Feb 1, 2026
Transmission issues, jerking, stuttering, jumping, rmp jumping, horse power acting up, pulsating
Incident date: Jun 21, 2026
The contact owns a 2023 Kia Telluride. The contact stated that while driving at various speeds, the brake light illuminated and was flashing. The vehicle was taken to the local dealer for a repair on the wheel speed sensor and parking brakes. After retrieving the vehicle, the EPB warning light was illuminated. The vehicle was taken back to the local dealer, but the dealer was unable to determine t... Read more
Incident date: Jun 30, 2026
For the second time now, When changing out wiper blades, the wiper arm has sharp points which easily allow the arm to shatter the windshield. To change the wiper you have to push a button and pull quite hard which can easily cause the wiper arm to slip out of your grasp . This can cause the arm to shatter the windshield even at an inch away.
Incident date: Mar 1, 2022
The contact owns a 2025 Honda Pilot. The contact stated that while reversing, the automatic emergency brake unexpectedly engaged. The check engine, ABS, and several other unknown warning lights were illuminated. The transmission failed to shift into the intended gear. The contact turned off and restarted the vehicle and was able to shift into the intended gear. Additionally, the transmission jerke... Read more
Incident date: Jun 1, 2020
the clips in my active headrest broke and the headrest deployed while I was riding in the passenger seat.