Consumer Safety Complaints

Incident date: Sep 21, 2025

This is a complaint regarding an inadequate recall remedy for Recall Z75 (NHTSA 24V-538). The manufacturer's software update rendered my 2017 Pacifica Hybrid inoperable due to DTC P0C77. While the battery was ultimately replaced under warranty, the manufacturer is refusing to reimburse $1,948.74 in rental expenses despite a prior verbal commitment to do so. This constitutes a failure to provide a ... Read more

Incident date: Sep 21, 2025

This is a complaint regarding an inadequate recall remedy for Recall Z75 (NHTSA 24V-538). The manufacturer's software update rendered my 2017 Pacifica Hybrid inoperable due to DTC P0C77. While the battery was ultimately replaced under warranty, the manufacturer is refusing to reimburse $1,948.74 in rental expenses despite a prior verbal commitment to do so. This constitutes a failure to provide a ... Read more

Incident date: Oct 1, 2025

The steering on my 2017 Chrysler Pacific sticks at the 11 and 1 position. It causes me to over steer while driving down the road or on the interstate and then it feels like the vehicle is swerving and I have to hold the steering wheel tight. Usually before this the service electronic stability control will come on and lately the service airbag light has been coming on all at the same time. All ... Read more

Incident date: Oct 1, 2025

The steering on my 2017 Chrysler Pacific sticks at the 11 and 1 position. It causes me to over steer while driving down the road or on the interstate and then it feels like the vehicle is swerving and I have to hold the steering wheel tight. Usually before this the service electronic stability control will come on and lately the service airbag light has been coming on all at the same time. All ... Read more

Incident date: Dec 23, 2025

While driving at approximately 65 mph on I-35 in moderate traffic, the vehicle experienced a sudden and complete loss of motive power. I was positioned in the far-right lane at the time of the incident. A notification message appeared on the dashboard screen (likely the "Stop Safely" or "Service Hybrid System" warning); however, there was no accompanying audible warning tone to alert me to the sev... Read more

Incident date: Dec 23, 2025

While driving at approximately 65 mph on I-35 in moderate traffic, the vehicle experienced a sudden and complete loss of motive power. I was positioned in the far-right lane at the time of the incident. A notification message appeared on the dashboard screen (likely the "Stop Safely" or "Service Hybrid System" warning); however, there was no accompanying audible warning tone to alert me to the sev... Read more

Incident date: Dec 23, 2025

While driving at approximately 65 mph on I-35 in moderate traffic, the vehicle experienced a sudden and complete loss of motive power. I was positioned in the far-right lane at the time of the incident. A notification message appeared on the dashboard screen (likely the "Stop Safely" or "Service Hybrid System" warning); however, there was no accompanying audible warning tone to alert me to the sev... Read more

Incident date: Dec 21, 2025

While driving at approximately 65 mph on I-35 in moderate traffic, the vehicle experienced a sudden and complete loss of motive power. I was positioned in the far-left passing lane at the time of the incident. A notification message appeared on the dashboard screen (likely the "Stop Safely" or "Service Hybrid System" warning); however, there was no accompanying audible warning tone to alert me to ... Read more

Incident date: Dec 21, 2025

While driving at approximately 65 mph on I-35 in moderate traffic, the vehicle experienced a sudden and complete loss of motive power. I was positioned in the far-left passing lane at the time of the incident. A notification message appeared on the dashboard screen (likely the "Stop Safely" or "Service Hybrid System" warning); however, there was no accompanying audible warning tone to alert me to ... Read more

Incident date: Jan 2, 2026

At 48,445 miles, the vehicle's engine experienced a catastrophic internal failure involving Cylinders 4 and 6. The failure resulted in a sudden loss of motive power and engine misfires while the vehicle was in operation, creating a severe safety hazard and risk of stalling in active traffic. A certified mechanic performed a cylinder leak-down and compression test, confirming internal engine failur... Read more

Incident date: Jan 2, 2026

At 48,445 miles, the vehicle's engine experienced a catastrophic internal failure involving Cylinders 4 and 6. The failure resulted in a sudden loss of motive power and engine misfires while the vehicle was in operation, creating a severe safety hazard and risk of stalling in active traffic. A certified mechanic performed a cylinder leak-down and compression test, confirming internal engine failur... Read more

Incident date: Jan 5, 2026

The contact owns a 2023 Chrysler Voyager. The contact received notification of NHTSA Campaign Number: 25V302000 (AIR BAGS); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was m... Read more

Incident date: Nov 29, 2025

2017 Chrysler Pacifica at 70k miles, check engine light came on. After engine warm up, engine starts to rough idle. Diagnosis is misfire on cylinder 2 (code P0302). In addition, vehicle voltage fluctuates in gage cluster between 12-14 volts. No issue until engine is warm and no issue above idle or with load. Injectors were checked and fine, coils and leads were replaced. Fix did not work. Took to ... Read more

Incident date: Dec 25, 2025

I noticed that my tire was getting flat at my aunt townhouse in nephi Utah. so I took it to the maverick gas station to get a better look at it and investigate the possibility of a leak in it put some air in it and then enough to make it rise and I leaned in close to listen to see if I can hear a leak and I could hear a sound, but I couldn’t locate it and right when I was about to give up and ac... Read more

1 injured

Incident date: Aug 13, 2025

Steering sticking driving approximately 40 mph when on slight turns. Happens frequently and seems very unsafe. No warning, just happens.

Incident date: Dec 25, 2025

The contact owns a 2012 Chrysler Town and Country. The contact stated that while attempting to start the vehicle, the ignition switch malfunctioned, causing the vehicle to turn off. The contact stated that after wiggling the ignition key in the ignition switch, the vehicle started. The cause of the failure was not yet determined. The manufacturer was notified of the failure and informed the contac... Read more

Incident date: Nov 28, 2025

The contact owns a 2007 Chrysler Crossfire. The contact received a recall notice from the manufacturer for NHTSA Campaign Number: 16V081000(Air Bags). The contact had taken the vehicle to several local dealers, where the contact was informed that the special tool needed to complete the recall repair was unavailable. The contact stated that the air bag warning had illuminated recently. The contact ... Read more

Incident date: Feb 3, 2025

Car will not start with push button and/or key fob push. Problem started 10 months ago with dead stop/start battery. Both batteries were replaced and then two months later stop/start system failed at stop lights. Car would stall once break was released to go. Had car serviced, starter replaced. Next day, car stalled and would not restart in parking lot, service department could not find any proble... Read more

Incident date: Feb 3, 2025

Car will not start with push button and/or key fob push. Problem started 10 months ago with dead stop/start battery. Both batteries were replaced and then two months later stop/start system failed at stop lights. Car would stall once break was released to go. Had car serviced, starter replaced. Next day, car stalled and would not restart in parking lot, service department could not find any proble... Read more

Incident date: Feb 3, 2025

Car will not start with push button and/or key fob push. Problem started 10 months ago with dead stop/start battery. Both batteries were replaced and then two months later stop/start system failed at stop lights. Car would stall once break was released to go. Had car serviced, starter replaced. Next day, car stalled and would not restart in parking lot, service department could not find any proble... Read more

Incident date: Jan 1, 2026

When going around a curve (several times this has happened), the steering wheel feels like it is sticking which causes me to have to jerk it to get it out of that position to keep from wrecking, however this is dangerous and could cause an accident. It happens every time I drive it. No warning lights and no one knows what’s causing it. I have done research and this seems to be an ongoing issue w... Read more

Incident date: Dec 29, 2025

The steering becomes stiff or seems to get stuck when between 10 or 11 o'clock position. It appears to be slowly deteriorating. It has not been reported yet and no warning lights showing. It does not yet stop the vehicle from being in control. It has been noticed over last year and not always as severe as other times.

Incident date: Dec 18, 2025

This complaint concerns hardship caused by dealer scheduling and parts availability issues during a mandatory recall, not a defect in the recalled part itself. My vehicle was scheduled for a recall repair at an authorized dealership. The dealership confirmed the appointment but did not have the required parts available. I was informed of this only after dropping off the vehicle. As a direct result... Read more

Incident date: Dec 29, 2025

While driving, my 2016 Chrysler 200 (3.6L V6) experienced a sudden and complete electrical failure. All systems shut down simultaneously, including the dashboard, engine, power steering assist, and electrical accessories. The vehicle coasted to a stop and would not restart—no crank, no dash lights, no response. After allowing the vehicle to cool for approximately 30–45 minutes, electrical powe... Read more

Incident date: Dec 19, 2025

I have no damage to my vehicle or no recalls

Incident date: Nov 21, 2025

Head Gasket Blew at 102,000 Miles which caused windows to fog up on freeway.

Incident date: Oct 22, 2025

The contact owned a 2010 Chrysler Town and Country. The contact stated that the vehicle was taken to a tire center, where a routine alignment was performed. The contact stated that while driving at 35 MPH, the wheels locked up, and the driver lost control of the vehicle. The vehicle was towed to the tire center, which eventually took possession of the vehicle due to the contact's inability to pay... Read more

Incident date: Dec 18, 2025

During acceleration, thick white smoke began to come out tail pipe. Car instantly turns off in the middle of the street in rush hour traffic while I had my 4 year old daughter in the car. Police threatened to impound car if not moved immediately. Had to pay a hefty tow fee twice to get the car to the dealership. Somehow oil and coolant had mixed together in the engine. Dealer said I’ll need a co... Read more

Incident date: Dec 27, 2025

We bought this vehicle from a local dealer in March (9months ago) in the time we’ve had it… it’s been in the shop for about 6 of them. 1- About 3 weeks after the purchase it shut off while I was driving on the highway. We then took it to the dealership in Jasper, Ga bc the error code said the pcm needed to be reset. They couldn’t get it to reset so they embarked on a diagnostic that took ... Read more

Incident date: Dec 27, 2025

We bought this vehicle from a local dealer in March (9months ago) in the time we’ve had it… it’s been in the shop for about 6 of them. 1- About 3 weeks after the purchase it shut off while I was driving on the highway. We then took it to the dealership in Jasper, Ga bc the error code said the pcm needed to be reset. They couldn’t get it to reset so they embarked on a diagnostic that took ... Read more

Incident date: Dec 27, 2025

We bought this vehicle from a local dealer in March (9months ago) in the time we’ve had it… it’s been in the shop for about 6 of them. 1- About 3 weeks after the purchase it shut off while I was driving on the highway. We then took it to the dealership in Jasper, Ga bc the error code said the pcm needed to be reset. They couldn’t get it to reset so they embarked on a diagnostic that took ... Read more

Incident date: Dec 27, 2025

My Air bag light will not go out. Not sure what the problem is, cleaned all contracts in the connectors and seat belts and connectors under the seats. Check for a blown fuse. Could not find any bad fuses.

Incident date: Dec 26, 2025

Fuel Relay System Failure When searching online apparently this is such an extremely common issue there is a special bypass part that was made, and part of a recall for durangos and jeeps but not the town and country, even though this part is failing all the time in this vehicle as well. Before it went completely dead, it did fail once when I was driving, which is a huge safety issue. I was luck... Read more

Incident date: Dec 24, 2025

Our Pacifica loses power randomly and doesn't always start when we push the start/stop button. The passenger side window rolls down and power controls all go haywire causing a loss of power. The dash flashes a quick message to service the BCM and the check engine light comes on. It's intermittent and sometimes happens in the middle of the road while driving. It's gotten worse now that it's col... Read more

Incident date: Oct 1, 2024

Similar to the Ford recall, the LED Daytime Running Light Module is defective. This LED went out in under 3 years and Chrysler won’t fix it. This is a problem that many people are experiencing, and they want $2,000 to replace the entire head lamp system.

Incident date: Jul 4, 2025

The vehicle is unsafe to operate and presents an immediate highway safety risk. Shortly after purchase, the vehicle experienced multiple safety-related failures. Headlights were inoperable from the time of delivery, requiring use of high beams at night to see the roadway. This created visibility and traffic safety issues from day one. Within the first month of ownership, the vehicle required tow... Read more

Incident date: Jul 4, 2025

The vehicle is unsafe to operate and presents an immediate highway safety risk. Shortly after purchase, the vehicle experienced multiple safety-related failures. Headlights were inoperable from the time of delivery, requiring use of high beams at night to see the roadway. This created visibility and traffic safety issues from day one. Within the first month of ownership, the vehicle required tow... Read more

Incident date: Jul 4, 2025

The vehicle is unsafe to operate and presents an immediate highway safety risk. Shortly after purchase, the vehicle experienced multiple safety-related failures. Headlights were inoperable from the time of delivery, requiring use of high beams at night to see the roadway. This created visibility and traffic safety issues from day one. Within the first month of ownership, the vehicle required tow... Read more

Incident date: Dec 23, 2025

The contact owns a 2022 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 25V302000 (Air Bags). The dealer was contacted and confirmed that parts were limited, with only one kit provided per week, and that a waiting list was in place. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made a... Read more

Incident date: Dec 11, 2025

The charging system light came on. My wife went to charge at public charging station due to being close to one. After plugging in the van, it said charging failed. She unplugged the charged went to back up and the van died. Had to have it towed to dealer. Dealer states even though the van is in the warranty period, the IDCM which is up under the van is scuffed and therefore isn’t warrantied. The... Read more

Incident date: Dec 11, 2025

The charging system light came on. My wife went to charge at public charging station due to being close to one. After plugging in the van, it said charging failed. She unplugged the charged went to back up and the van died. Had to have it towed to dealer. Dealer states even though the van is in the warranty period, the IDCM which is up under the van is scuffed and therefore isn’t warrantied. The... Read more

Incident date: Dec 11, 2025

The charging system light came on. My wife went to charge at public charging station due to being close to one. After plugging in the van, it said charging failed. She unplugged the charged went to back up and the van died. Had to have it towed to dealer. Dealer states even though the van is in the warranty period, the IDCM which is up under the van is scuffed and therefore isn’t warrantied. The... Read more

Incident date: Nov 10, 2025

Original code displayed was for a misfire on cylinder 5. Vehicle wouldn’t start and we had it towed to a Chrysler dealership for a diagnostic. Dealership stated it had a cracked head gasket. Based on research this is a common problem among Chrysler pacificas where it’s specifically happening on cylinder 5. Regular maintenance has been done and prior to the issue it idled roughly. The next morn... Read more

Incident date: Dec 19, 2025

I just recently used my cruise control for the first time since I purchased my vehicle. After my speed was reached and without me touching anything my van started going crazy so it seemed all on its own it continued to pick up speed and high rates of speed very high rates . So I immediately took it out of cruise control and tried it once again and the same issue kept going. I find this very unsafe... Read more

Incident date: Dec 19, 2025

I just recently used my cruise control for the first time since I purchased my vehicle. After my speed was reached and without me touching anything my van started going crazy so it seemed all on its own it continued to pick up speed and high rates of speed very high rates . So I immediately took it out of cruise control and tried it once again and the same issue kept going. I find this very unsafe... Read more

Incident date: Dec 19, 2025

I just recently used my cruise control for the first time since I purchased my vehicle. After my speed was reached and without me touching anything my van started going crazy so it seemed all on its own it continued to pick up speed and high rates of speed very high rates . So I immediately took it out of cruise control and tried it once again and the same issue kept going. I find this very unsafe... Read more

Incident date: Dec 15, 2025

On December 15, 2025, while driving my 2008 Chrysler Sebring in Indianapolis, Indiana, I noticed smoke coming from the driver’s side near the battery. Shortly afterward, the car completely stopped responding — the brakes and steering were unresponsive — and the vehicle caught fire in that area. I exited the car safely, and the fire department responded and extinguished the fire. The exact c... Read more

Fire

Incident date: Dec 15, 2025

On December 15, 2025, while driving my 2008 Chrysler Sebring in Indianapolis, Indiana, I noticed smoke coming from the driver’s side near the battery. Shortly afterward, the car completely stopped responding — the brakes and steering were unresponsive — and the vehicle caught fire in that area. I exited the car safely, and the fire department responded and extinguished the fire. The exact c... Read more

Fire

Incident date: May 1, 2024

Due to faulty plastic fuel neck hose . When pumping gas the gas tank piece broke off .which now I have hard time putting gas in , I can never get it filled up with gas because it keeps stopping as if it’s full , which in this case it’s not . And I have to hold the piece to get fuel in . This can be dangerous it could cause over fill gas to flow over or even on one’s skin or instance catch on... Read more

Incident date: Dec 18, 2025

While driving off from an intersection, the van abruptly stalled forcing other cars to honk at me as I rolled from 45 mph to a stop at a curb. 5 minutes of panic, the van restarted and I was on my way home with no further issues.