Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Jun 9, 2024
Coolant intrusion lead to broken head gasket. Ford CSP 19B37 and 21N12 expired Nov 2022 and Ford will not cover cost of repairs even though this was a known issue from June 2022 and last service at Ford dealership was July 2023.
Incident date: Jun 9, 2024
I was stopped at a red light and the car stayed on but just stopped working. I had to wait for it to reset itself, or at least that was what it felt like it was doing. I got the oil changed in it the next day and about three weeks later the low oil light has come back on.
Incident date: Jun 6, 2024
Car fails to shut off completely. The motor stops, but the electronics (dash, radio, etc.) and things like the A/C still are on. Searching forums shows it is a faulty gear shift sensor that detects that the car is in park.
Incident date: Jun 6, 2024
Steering wheel catches and I have had to replace a strut due to the car wearing out my tire. I have kept proper maintenance and align my wheels regularly. This is a manufacturer defect not yet recalled. I've seen multiple people with this issue claiming it may ve the LKAS system or steering worm or steering component issue. This needs to be recalled as it will cause death in the right circumstance... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2024) - AIR BAGS
Jun 7, 2024
Incident date: May 25, 2024
The contact owned a 2014 Toyota Camry. The contact stated while driving 55 MPH, he swerved to avoid hitting an animal on the road and lost control of the vehicle. The vehicle veered off the road, hit trees and crashed into a boulder. The air bags failed to deploy. The contact was assisted out of the vehicle and was transported to the hospital by an ambulance. The contact sustained injuries. The co... Read more
Crash
1 injured
Incident date: Jun 6, 2024
Not safety, but GM recalled 2021Trailblazers to replace Evap Purge Pumps on vehicles showing check engine light resulting in bad purge pump diagnosis. Why only Trailblazers? I recently had to replace one on my 2021Envision at 37,588 miles after my check engine light came on. Fortunately I bought the extended insurance when I purchased my new vehicle and only paid the $100 deductible. Otherwise ... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - FUEL/PROPULSION SYSTEM
Jun 7, 2024
Incident date: Jun 6, 2024
On 3/5/24, the vehicle began to limp shortly after starting it and driving a little ways. I pulled off and a majority of the lights on the dash came on. I turned vehicle off and then on, and the check engine light stayed on. I was then able to drive car as normal. The check engine light eventually went off. Service department said they were unable to do anything unless the light was on. For the ne... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - ENGINE AND ENGINE COOLING
Jun 7, 2024
Incident date: Jun 6, 2024
The contact owns a 2010 BMW X3. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond. The contact also stated that the vehicle made an abnormal rattling while the... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - SERVICE BRAKES
Jun 7, 2024
Incident date: Jun 6, 2024
And module locked up the rear tire. Break pedal became hard and not operational.
Incident date: Jun 5, 2024
N/A Complaint is that no remedy is available 8 months after recall issued. Currently this particular car is still drivable, but suffers oil leaks from this lack of repair. No local dealer or repair shops can fix ahead of the recall because they cannot get the repair bolts either. Eight months is a ridiculous amount of time to wait for a manufacture repair.
Incident date: Jun 5, 2024
I was in drive mode and was looking to park the car on the open spot on the street. Had engaged the reverse gear and was attempting to get in the parallel parking spot. While i was doing that, suddenly the wheel locked up and car stopped with a jerk/jolt. Then came warning that the parking brake was not working (Remember I had not engaged the parking brake as I was in drive mode). The locked up wh... Read more
Incident date: Jun 5, 2024
The contact owns a 2008 Buick Lucerne. The contact stated that immediately after his wife had started the vehicle, the vehicle inadvertently lost power and was unable to be restarted. After a visual inspection of the battery compartment, the contact observed that the fuse relay showed signs of an electrical fire. No warning lights were illuminated. The vehicle was not taken to the dealer or an ind... Read more
Incident date: May 22, 2024
I was driving to work today and I heard what sounded like an explosion, so I stopped and pulled to the side of the road and checked everything and I seen that the sunroof glass was broken, I have only ever used the sunroof twice and that was to see if it was working. My safety and others on the road were at risk because if I would have had the sunroof sliding shade open the glass would have fell ... Read more
CHRYSLER
TOWN AND COUNTRY
(1999) - SERVICE BRAKES
Jun 5, 2024
Incident date: Jun 1, 2018
Brakes hard to push and has trouble stopping vehicle brake booster was replaced but still isn’t working
CHRYSLER
TOWN AND COUNTRY
(1999) - SERVICE BRAKES
Jun 5, 2024
Incident date: Jun 1, 2018
Safety of self and others at risk due to odd breaking. Feels like you have to put pedal to the floor to break! Especially if turning. I found a Toyota service bulletin when googling the issue. This is a major safety issue!
CHRYSLER
TOWN AND COUNTRY
(2011) - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Jun 4, 2024
Incident date: Jun 3, 2024
The contact owns a 2022 Polestar Polestar 2. The contact stated that while reversing, the contact became aware that the back-up camera display had failed to display an image and was flickering on and off. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) - ENGINE AND ENGINE COOLING
Jun 4, 2024
Incident date: May 16, 2023
The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle, the vehicle was shuddering, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was determined that the failure was related to Ford Campaign Number: 21N12. The contact stated that the failure persisted while starting and while driving. The vehicle was taken to... Read more
Incident date: Apr 1, 2024
The car turn off while driving at 45mph and then check engine light came on and some other sensors
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - VISIBILITY
Jun 3, 2024
Incident date: Mar 28, 2024
The contact owns a 2022 Ford Ranger. The contact stated while driving 2 MPH and exiting the driveway, the contact heard a loud bang coming from the vehicle. The contact stopped the vehicle and noticed that the rear windshield had fractured without impact. The vehicle was taken to the dealer. The contact was informed that the rear windshield was not defective. The contact was informed that the repl... Read more
Incident date: Jun 2, 2024
My car should have been included in the recall to replace the heated steering wheel with this vehicle. Ford has decided that because they did not put a heating element in my steering wheel yet I got charged the $4000 for it and only got $140 credit. I do not think that is fair and should get it upgraded as the 2023 Ford F150 have except for my truck
Incident date: Jun 2, 2024
Vehicle's body movement or damping motion while traveling on highway responds awkwardly. The vehicle has a waddle or a side to side motion instead of an up/down motion while traveling over the highway at 60 mph. My initial thoughts were to replace the vehicle's (air ride) struts. I chose to have Mercedes-Benz of Tyler analyze the vehicle ride problems which at that time involved the self -leveling... Read more
Incident date: Jun 2, 2024
Vehicle's body movement or damping motion while traveling on highway responds awkwardly. The vehicle has a waddle or a side to side motion instead of an up/down motion while traveling over the highway at 60 mph. My initial thoughts were to replace the vehicle's (air ride) struts. I chose to have Mercedes-Benz of Tyler analyze the vehicle ride problems which at that time involved the self -leveling... Read more
Incident date: Jun 2, 2024
The steering wheel is beginning to come loose. It can be moved from side to side, up and down on the column. Each time I drive the car there is more movement.
Incident date: Jun 1, 2024
I am wanting to add information to my original complaint. Tracking#11589822 When I called in the electrical issue to AAA the agent said this is a common problem on these cars. Next, I want to add photos the Mercedes of Fresno service department sent me during the 2nd time my car was taken in to be checked. I honestly don't remember off hand when the collision occurred, I have that paper work some... Read more
Crash
Incident date: Jun 18, 2023
The hood latch system failed and flew open while driving on the highway smashing the windshield. I was unable to see driving, glass shattered everywhere. The car was serviced three weeks prior and there was no notation of an issue with the hood latch. The hood would not latch after the incident either. Police were on scene and viewed the incident and insurance will be investigating. There have bee... Read more
Incident date: May 1, 2024
Bought my truck brand new in 2017 7 years at 119000 miles I was driving down the road stopped at a red light and when I proceeded to step on the gas when the light turn green my rpm would go up but the truck would not move in the middle of traffic I had to have it towed to a repair shop where I was informed there was an internal transmission failure which cost me nearly 10000 dollars out of pocket... Read more
Incident date: May 1, 2024
Belt separation occurred at legal highway speed, specified inflation pressure, and within load parameters of the vehicle. Many other owners have reported the same occurring. The belt separation caused the tire to be out of round and caused severe vibration. We recognized the problem because of similar reports from other owners, pulled off the road, and exchanged the tire for the spare. Within a fe... Read more
Incident date: May 30, 2024
Belt separation occurred at legal highway speed, specified inflation pressure, and within load parameters of the vehicle. Many other owners have reported the same occurring. The belt separation caused the tire to be out of round and caused severe vibration. We recognized the problem because of similar reports from other owners, pulled off the road, and exchanged the tire for the spare. Within a fe... Read more
Incident date: Sep 1, 2023
My car has been giving me problems for about three months now and we’ve changed about four or five parts on the engine/transmission and it’s still acting up. We’ve called the Kia dealership several times to alleviate the problem but they are giving us the runaround about the three recalls that pulled up for the 2015 Kia Sorrento and they saying that we have to pay $150 for diagnostic per rec... Read more
Incident date: May 30, 2024
The contact owns a 2015 Ford F-250. The contact stated while driving at approximately 30 MPH and various speeds, the vehicle rolled over a dip in the road the truck bed shifted, and the vehicle jerked to the right or the left. The contact stated there was no warning light illuminated. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the bushin... Read more
Incident date: Jul 12, 2019
The contact owns a 2021 Subaru Outback. The contact stated while starting the vehicle, the starter motor was making an abnormal clicking sound. The contact stated that after several attempts the vehicle was started. Additionally, the contact stated that at times the instrument cluster was blank. The contact stated that he purchased a battery charger and recharged the battery; however, the failure ... Read more
Incident date: May 30, 2024
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. Unit stumbles at red lights Check engine light is on
Incident date: May 27, 2024
I’ve approximately the last 45 thousand miles, Lexus dealers have replaced the brake actuator and other components of the brake system on this vehicle at least 6 times due to noise issues. Lexus has stated that this is not a safety issue, I have an open ticket with Lexus, but yesterday I had to slam on the brakes and did not get nearly the response that should have come right away. There are no ... Read more
Incident date: May 30, 2024
Brake control module disconnects trailer brakes while towing. Apparently a known issue with trailers equipped with solar battery chargers which have higher charge than vehicle battery. It feeds back into the trailer brake power module causing it to shut down. The vehicle has an integrated trailer brake controller as it is specifically designed with primary function as a tow vehicle. Shutting ... Read more
Incident date: May 22, 2024
The contact owns a 2020 BMW X5. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the active grill shutter. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 61,000.
Incident date: May 22, 2024
The paint on my car is peeling. It’s pearl white.
Incident date: May 22, 2024
The contact owns a 2016 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was made aware of the issue and informed ... Read more
Incident date: May 26, 2024
NHTSA Recall No. 22V-308. Defective quick disconnect fitting on LP gas system. Pursuant to the recall notice, on [XXX], I took my 2022 Grand Design Reflection 226RK into the dealership where purchased, Lazy Days in Woodland, WA. The quick disconnect fitting was inspected and determined to be okay ("No problem found."). On [XXX], while vacationing with family in the 5th Wheel in Newport, OR, I ... Read more
Incident date: May 26, 2024
NHTSA Recall No. 22V-308. Defective quick disconnect fitting on LP gas system. Pursuant to the recall notice, on [XXX], I took my 2022 Grand Design Reflection 226RK into the dealership where purchased, Lazy Days in Woodland, WA. The quick disconnect fitting was inspected and determined to be okay ("No problem found."). On [XXX], while vacationing with family in the 5th Wheel in Newport, OR, I ... Read more
Incident date: May 26, 2024
The contact owns a 2014 Ford Explorer. The contact stated while driving 25 MPH in a parking lot, the vehicle lost power steering functionality. An unknown warning light was illuminated, and the Wheel Drive indicator light was turned off. The contact was able to pull into the parking space. The vehicle was towed to Pep Boys, where it was diagnosed that the rack and pinion had failed and needed to b... Read more
Incident date: May 20, 2024
On the afternoon of May 26, 2024, I received a warning "Stop Safely - Vehicle Will Shut Off Soon". I pulled to the side of the road but was still in an active traffic lane in a traffic circle and cars had to stop and/or swerve to avoid hitting my car. If this had been at night my safety would have been even more greatly compromised. The engine promptly shut off and would not restart. I was towed t... Read more
Incident date: Mar 19, 2024
It's happened 3 times now. Car "phantom breaks" at highway speeds. Clear and open road. Then every single warning light the car has comes on. When you lose power, you can accelerate. Last time it happened I was nearly rear ended by 2 cars. Honda cannot figure it out. They keep putting bandaids on this issue but the reality is they can't duplicate and more of the same issues are popping up online... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - STEERING
May 28, 2024
Incident date: Nov 17, 2023
Steering column clicking when turning and sticky steering at times. Safety put at risk because of the sticking steering column. Problem has been noted in civics of this year, but my car does not come up as needing any recall even though it’s affected by this problem. VIN is not registering in recall database.
CHRYSLER
TOWN AND COUNTRY
(2014) - STRUCTURE:BODY
May 28, 2024
Incident date: Nov 17, 2023
Tailgate on 2019 Honda Odyssey model(s) without power lift gate function open to only a dangerously low height. Five undocumented head injuries have occured on a single vehicle within one year. Upon more research, tailgate height for these models have caused several head injuries some requiring medical attention. No warning labels or preventative equipment attached to the tailgate to warn of serio... Read more
1 injured
CHRYSLER
TOWN AND COUNTRY
(2016) - ENGINE
May 28, 2024
Incident date: May 28, 2024
Driving down interstate with cruise control at 75 mph. Car suddenly started decelerating, causing a hazard attempting to get to the shoulder.
CHRYSLER
TOWN AND COUNTRY
(2011) - FUEL SYSTEM, GASOLINE
May 28, 2024
Incident date: May 1, 2019
The contact owns a 2020 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle was ... Read more
Incident date: May 28, 2024
The contact owns a 2012 Ford Fusion. The contact stated while driving 45 MPH, the electric power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The power steering warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the electric power steering rack and gear. The vehicle was not repaired. After inve... Read more
Incident date: May 28, 2024
My vehicle malfunctioned last week because of the fault harness. Vehicle had a slight fire and now is not drivable. BMW does not want to comply.
Fire
Incident date: May 26, 2024
BRAKE FLUID LEAK SEEPING FROM BRAKE MASTER CYLINDER, LEAKING FROM ACTUATOR TO BRAKE PEADAL AND DRIPS OF FLUID FOUND ON FLOOR OF VEHICLE. This is an obvious safety risk as not only is oil/fluid dripping on to the brake pedal, if the master cylinder goes out the brakes could stop working completely. This component has been inspected and confirmed by a Toyota dealership and there are other examples ... Read more