Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 67,531 complaints for CHRYSLER

Incident date: Jun 30, 2020

Transmission lead frame module needs replacement. Truck will not shift properly and the wrench light illuminated on dash; I took it for an assessment and it was determined that the lead frame module was bad. I found a safety recall for the lead frame module for my truck for which I never received any correspondence about and would like to have it investigated.

Incident date: Mar 4, 2024

The side air bags popped upon one car tire going on curb when I was driving in the dark and thought I saw a deer. My safety was put at risk because now I don't have airbags Insurance will inspect soon. I already filed a progressive claim. the problem has been issue with other honda crv models. I cant be the only one to have experienced this causing expensive repair costs that I cant afford ... Read more

Incident date: Mar 4, 2024

Back up camera view is not clear, unreliable sixty percent of the time. Not able to see pedestrians or objects clearly or the distance from the vehicle. Twenty percent of the times it is clouded so dark it useless. Twenty percent of the time it is clear. Safety of others is at risk. Problem was reported to dealer twice at the location I purchased the vehicle. They ruled it off. The problem was r... Read more

Incident date: Mar 4, 2024

Incident date: Apr 17, 2024

Sticky steering have to over correct and not really safe to drive. Went to the Honda dealership and they quotes me 3500 for repair but I have no warranty! It isn't safe for my kids and I to drive but it's my only transportation. I've read many complains of these cars having this issue and having to have rack replacements.

Incident date: Jun 21, 2024

Goodyear Wrangler All-Terrain Adventure, LT265/70R18. On [XXX] at 113806 miles, I discovered that the driver's side front tire on the vehicle was flat in my driveway. Investigation revealed a puncture in the tread of the tire, caused by a gravel stone still lodged in the tire. Based on the amount of protrusion of the stone and the lack of any visible wear on it, I concluded that the stone must hav... Read more

Incident date: May 6, 2024

This vehicle was purchased used in 2020. In August 2022, during a daily commute, the engine began to sputter, lose power, and ultimately shut off at a traffic light. Fortunately, this happened on surface roads where speeds are low and traffic lights are frequent. The car was safely restarted and brought to a nearby service center. The car was subsequently towed to a Hyundai dealership 1.5 hours a... Read more

Incident date: Jun 20, 2024

The contact owns a 2016 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed, the vehicle made a knocking sound and hesitated while attempting to change gear. No warning lights were illuminated. The vehicle was taken to a dealer, where it was diagnosed with transmission failure. The vehicle was not repaired. The contact related the failure to an unknown recall. The ma... Read more

Incident date: Jun 20, 2024

When slowing with regenerative braking, there is a ticking sound and shaking until the car stops.

Incident date: Jun 20, 2024

When slowing with regenerative braking, there is a ticking sound and shaking until the car stops.

Incident date: Jun 18, 2024

Car lost power in the middle of the road, pulled over and it seemed fine when I checked it but as I drove off again the engine fault light came on and it started overheating and said to pull over immediately to not damage the engine. Afterwards, it’s not able to start at all. It’s been at the ford dealership ever since awaiting ford to fix the problem, meanwhile I’m stuck making payments on ... Read more

Incident date: Feb 14, 2024

The contact owns a 2019 Chevrolet Equinox. The contact stated while driving at various speeds, the vehicle stalled. The vehicle was able to be restarted. The contact stated the fuel system warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a fuel system failure. The vehicle was not repaired. The manufacturer was made aware of the failure; ho... Read more

Incident date: Feb 14, 2024

The vehicle came to a stop in two different occasions (6 months apart) without a reason. The first occasion was while exiting the freeway, there was no car or object in front of me. The second time I had gone over a manhole and the car screeched to a halt on a city street. I was very fortunate that in both occasions I did not have a car behind me or this malfunction would have caused a collision.... Read more

Incident date: Jun 14, 2024

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufact... Read more

Incident date: Jun 13, 2024

Ever since Tesla rolled out an update for everyone to beta test FSD, the adaptive cruise control has been changing speeds when near interstate type exits and entrances. I've had it change from 75 down to 40 mph which is dangerous in traffic. This change in speed some times is just a drop to the next 5mph increment, such as from 73 to 70. Sometimes it is more from 73 to 65 at the same place/exit. I... Read more

Incident date: Jun 13, 2024

Incident date: Jun 18, 2024

The shifter assembly was replaced by the manufacturer and I do not know if the item is available for inspection as the dealership handled the replacement. Mine and my daughters safety was put in danger on April 10, 2024 when I was turning into a parking space at my doctors office and went to put the car into park the car accelerated on its on over an embankment and into a busy 5 lane highway. Whe... Read more

Crash

Incident date: Jun 12, 2024

The contact owns a 2014 Ford Focus. The contact stated that while driving on four occasions at various speeds, the vehicle shifted into neutral(N) inadvertently and would not shift into any other gear. The contact stated that the accelerator pedal was depressed again, and the transmission eventually shifted into the desired gear. Additionally, the contact stated that while driving on several occas... Read more

Incident date: Aug 4, 2023

We’ve had issues with the electrical system/brake lights when we hook any trailer (horse/boat/utility) to the truck. One issue is that the system shows unconnected and the trailer lights blink or do not work. We’ve brought this in to the dealer 3 times and they have yet to resolve the issue. The other issue of melted plastic on our rear sliding mirror. It just appeared one day, possible after ... Read more

Incident date: Aug 4, 2023

LED headlamps become too dim to drive at night. 1. Dealerships may recommend headlamp unit replacement (around $3000USD). 2. However, uniform dimness in both lamps indicates an upstream electrical issue. 3. Recent service inspection (Invoice #[XXX] at AutoNation Ford in Bellevue, WA) indicated that all existing diagnostic procedures to inspect voltage and battery health came up negative, but they... Read more

Incident date: Jun 7, 2024

On [XXX] around 9:20 pm we were driving south on [XXX] in Vancouver, WA. The car was on cruise control (not autopilot or autosteer) at 65 mph. The car braked really hard and dropped the speed to nearly 20 mph. We do not know why the car braked, there was no one in front of us. Fortunately there was no one behind us other us we could have been rear-ended. I quickly took control of the car and incre... Read more

Incident date: Jun 7, 2024

My car has issues with bucking and other issues with the transmission slipping and clutch slipping in the torque converter

Incident date: Jun 16, 2024

The head unit plays an extremely loud static noise that you are not able to turn off without having to turn off and on the car several times. The noise coming out of the speakers due to the static noise is at a dangerous decibel level. Ultimately, this requires a $1,300+ new head unit from the manufacturer that is on back order and requires a $200+ diagnostic fee. Please see the following forum... Read more

Incident date: Jun 16, 2024

OEM lug nuts swelled according to Pinnacle Ford resulting in extraordinary measures and costs to remove them. The lug nuts are available for inspection.

Incident date: Jun 16, 2024

My 2018 ford escape began running strangely intermittently. No warning lights and it would only last less than a minute Some time later, it started slow starting on cold starts. No warning lights Eventually the engine light came on. Diagnosed with a misfire in cylinder 2. Had all 4 spark plugs and two coils replaced The engine light came back on and the car was routinely starting slow. About 2 ... Read more

Incident date: May 30, 2024

My car has caught on fire with smoke at least 4 times, 3 times with my minor child inside of it. I have video to show you just how dangerous it is. All components of the vehicle have failed. I have put thousands of dollars into the vehicle and it only has 80,000 miles on it. My safety and my son and elderly mother's safety has been at extreme risk and my car is NOT SAFE TO OWN OR DRIVE. Carl Grego... Read more

Incident date: May 30, 2024

Incident date: Jan 1, 2024

Shortly after purchasing the vehicle in February of this year, we started to notice that oil was burning off quickly. We took it to be looked at and was notified that there was no signs of a leak. After that incident all of the warning lights came on on the dashboard. We took it again to be seen where we were told that it was burning oil again and that the oil was low. We had the oil refilled and ... Read more

Incident date: Aug 15, 2023

Coolant leaking into the cylinders. Was told by dealership this is a known design flaw with the eco drive engines. Car needs a new engine and only has 58K miles

Incident date: Aug 15, 2023

On [XXX] my 2017 Hyundai Tucson check engine light came on on [XXX] in Atlanta. Just moments afterward my car began to reduce its speed. It was not driving nearly like it should. My exit was approximately 4 miles from when the check engine light came on. At my exit car started vibrating, I did not think I was going to make it through the light. Even though my car was not driving right and the ch... Read more

Incident date: Jun 3, 2023

I was driving it, it went into a limp mode. I could not accelerate. My dash light up flashing all different warning signs. Then put me at a complete stop and in permanent park with 6 or 7 dash lights on for my breaking system. When I was able to get it serviced they found I had complete transmission failure.

Incident date: May 25, 2024

The contact owns a 2017 Thor Motor Coach Venetian RV built on a 2017 Freightliner Chassis. The contact stated while driving at approximately 55 MPH, the bathroom vent window was suddenly ejected from the vehicle. Upon inspection, it was discovered that the adhesive securing the vent window to the RV had failed. The vehicle was not yet repaired. The manufacturer was notified of the failure. The loc... Read more

Incident date: May 25, 2024

I am getting a shift to park message while 2019 Cheverolet Traverse is in park. I am receiving a message when the vehicle has been shifted to park. I disengage the park brake, back up and come forward again, and the message continue to appear. I have to repeatedly wiggle or bang against the shifter for an extended period of time until the alert message turns off. This is forcing me to remain in a ... Read more

Incident date: Jun 11, 2024

Def

Incident date: Jun 11, 2024

Travel Assist is disabled which includes Adaptive Cruise Control and Lane Keep Assist. The warning lights flash on and off, sometimes multiple times a second, sounding a loud beeping each time. It is triggered at engine start and persists through all speeds. I have experienced it 0-70 mph. The flashing lights and associated rapid beeping indicating the failure is extremely distracting while drivin... Read more

Incident date: May 17, 2024

I have sent two service requests to Fisker Inc. for a critical safety failure. The rear drivers side door will not unlock. I have verified it is not in child lock. If I ever have to access my grandkids quickly, it will become a serious situation. I have also sent Fisker a video of the problem. There are other multiple issues with this 6 month old vehicle. Key fob does not work as intended. ... Read more

Incident date: Jan 5, 2024

The contact owns a 2013 Hyundai Tucson. The contact stated that the vehicle failed to start, and the battery failed to hold charge. The contact stated that the engine, oil, and TPMS warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that the failure was due to the battery. The battery was replaced by the mechanic. The contact received notification of ... Read more

Incident date: Jun 7, 2024

My anit lock brake warning keeps going on and off

Incident date: Mar 4, 2024

issues with (i'm guessing transmission) vehicle lurching forward when applying brakes, as if brakes aren't being applied at all. I was in traffic and trying to stop, and multiple times while my car tried to switch gears it lurched me forward and almost into the car in front of me. I'm now having to double following space between me and vehicles because I can't predict when the lurching will overpo... Read more

Incident date: Mar 4, 2024

The brake pump in my 2020 Chevrolet Malibu LT 1.5 malfunctioned on 05/25/2024. My car had approximately 85,193 miles on the odometer when this occured. I was driving down the interstate on 05/25/2024 when I went to apply the brake pedal and it was completely stuck. I had to swerve into the grass on the side of the interstate to avoid collision. After I had the car towed home, I had a mechanic run ... Read more

Incident date: May 10, 2024

The RAM 1500 fuel tank has a vent tube that breaks off and cannot be repaired. The only solution, per the dealer, is to replace the fuel tank and Chrysler does not have any available with no date for restocking them. The issue is the Check Fuel Cap light comes on and when the tank is full, it leaks gasoline (badly). Upon researching the issue, I found many RAM owners have had the same problem... Read more

Incident date: Jun 1, 2024

High Beam Headlamp Control not equipped with Auto High Beams feature does not turn on the high beam headlamps when requested if the master lighting switch is set to Auto headlamp position.

Incident date: Jun 1, 2024

The conectors wire of the fuel pump was burn, inside the fuel pump the wire is melted. I thing is danger because the gas can involved.

Incident date: Jun 1, 2024

Abs module/hcu are intermittently shutting off and on. Brakes work, but you loose your abs. The problem has not been fixed . The abs module is on back order everywhere. It’s a hard part to find new or used .

Incident date: Apr 11, 2024

Seemingly at random a warning will pop up on the driver dashboard “Steering assist is reduced at this time”. This will lead to a engine coolant temp reading of 0 degrees, no a/c and reduced steering functionality. Through further investigation the OBD code P0128 tells us it’s a faulty Thermostat or Thermostat sensor. Even if you get these parts replaced, the issue still comes back. I’ve ... Read more

Incident date: May 15, 2024

The contact owns a 2012 Ford F-150. The contact stated while driving 70 MPH, the vehicle inadvertently downshifted from 6th gear to 1st gear. The contact was unaware if any warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact that the vehicle was out of warranty and to... Read more

Incident date: Apr 7, 2022

Air conditioner loses cold air flow; suspects that the evaporator continuously freezes. Unable to defog windows causing loss of visibility while driving. Also, causes heat stress/ exhaustion from lack of cold air produced by vehicle.

Incident date: Jun 9, 2024

I had just had my car serviced for 30k services and about 2 months later smoke was coming out of my engine after driving. Took it in and it turned out to be a cracked cylinder head. None of my lights were on indicating there was an issue either. I was told this is a known issue with Mazda and should be a recall but there still isn’t one. TSB#SA-031-21

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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