Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — ELECTRICAL SYSTEM
Mar 29, 2024
Incident date: Mar 29, 2024
The contact owns a 2022 Jeep Wagoneer. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated. The contact stated that electrical failures had been persistent. In addition, the ABS, back over prevention camera, and the Forward Collision Avoidance features were independently disabled when the failure occurred. The vehicle was taken to the dealer; howeve... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — AIR BAGS
Mar 29, 2024
Incident date: Mar 29, 2024
Airbags have been on recall. Received a letter from Chevy May 2023 of last year. At this time they still don't have a solution. Says if Airbag deploys could possible shoot small pieces of metal. Very unsafe to have on the road.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — VEHICLE SPEED CONTROL
Mar 29, 2024
Incident date: Mar 29, 2024
On three separate days (2/27, 3/18, 3/29), the vehicle has shown a message saying “Stop safely, Vehicle will shut off soon”. The ability to accelerate is cut off. This has happened twice while on the highway, requiring a move across lanes to pull over safely due to loss of acceleration. After turning the car off, the car is able to turn back. The check engine light remains on for the next trip... Read more
Incident date: Mar 28, 2024
Vehicle is brand new and has is issue where when the steering wheel is straight, the vehicle pulls left often into the direction of opposite traffic. And in order for the vehicle to drive straight, the steering wheel has to be tilted to the right. I have seen identical complaints to this on reddit and people share my concern. It is available for inspection depending on the needs to assess this is... Read more
Incident date: Mar 26, 2024
The contact owns a 2016 Ford Fusion. The contact stated that while driving at approximately 40 MPH, the tire went flat on the front passenger's side, and the tire pressure warning light illuminated. The vehicle was taken into a parking lot where a spare tire was installed on the vehicle, and it was taken back to the contact's residence. The vehicle was taken to an independent mechanic where it was... Read more
Incident date: Mar 26, 2024
The lift gate won't open. The "enable" and "disable" options on the vehicle screen are greyed out.
Incident date: Mar 8, 2024
I purchased a limited grand Highlander in October. With less than 500 miles I had a knocking noise when turning right and left. I took it into the dealership they were unable to find anything. However, after 5000 miles they found my axle was broken and replaced one. They had my car 29 days as part was in back order and I refused to drive it due to safety concerns. My AC fan in the back was also br... Read more
Incident date: Mar 8, 2024
The contact owns a 2021 Toyota Camry. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was m... Read more
Incident date: Mar 27, 2024
Was involved in a t-boned accident where the front end of my jeep stuck a vehicle in the side. The collision sensor did not activate nor did the air bags deploy. The other vehicle involved had airbags that deployed. The jeep is at my residence for inspection. With airbags not performing properly (faulty) this did not keep the upper body from jilting forward which causes head and shoulder issues. I... Read more
Crash
1 injured
Incident date: Mar 27, 2024
The radio touch screen is delaminating causing the radio and its other features to change without warning creating a distraction for the driver. Navagation destination changes loosing route information causing the driver to slow down or stop to try to return to the selected route information. Phone calls are disconnected and the phone then indiscriminately dials a new number from the contact list.... Read more
Incident date: Mar 28, 2024
The contact owns a 2022 Hyundai Santa Fe Hybrid. The contact stated while shifting into reverse (R) and depressing the accelerator pedal, the vehicle hesitated and responded slowly. There was no warning light illuminated. The contact stated that she then shifted into drive(D) and was able to drive; however, the failure recurred while driving and depressed the accelerator pedal. Additionally, the ... Read more
Incident date: Mar 28, 2024
The contact owns a 2024 Ford Mustang. The contact stated that when the vehicle was started, the contact had to make several attempts before the vehicle started. The contact stated that while driving at 40 MPH, the engine was independently seized. The contact stated that several unknown warning lights were displayed. The vehicle was taken to the dealer; however, the failure could not be duplicat... Read more
Incident date: Mar 28, 2024
Ghost braking. While driving on the road using the adaptive cruise control, the van initiated its braking system as if someone was in front of me. This happened with nothing in front of me for miles in sunny cool weather and while at night passing a car with fog. I assumed the fog case had some bearing as the car I was passing their tail lights appeared to illuminate the fog to a degree you would ... Read more
Incident date: Mar 1, 2024
The contact owns a 2017 Ford Escape. The contact stated that while driving on the highway at unknown speeds, the message "Transmission Fault, Service Now" was displayed, and the vehicle stalled shortly afterward. The vehicle was towed to an independent mechanic, where it was diagnosed, and the contact was informed that the transmission needed to be replaced. The vehicle was later towed to another ... Read more
Incident date: Mar 9, 2024
About five months ago, while driving on the highway, the care would say it's in Drive, but sounded like it couldn't get out of 1st gear and I'd get high RPMs. Thankfully there was stop-and-go traffic and I didn't have to exit pull off the highway or hit high speeds. I exited at the next exit and, as soon as the car stopped, it wasn't possible to get it into gear. Eventually the car started and ... Read more
Incident date: Mar 9, 2024
About five months ago, while driving on the highway, the care would say it's in Drive, but sounded like it couldn't get out of 1st gear and I'd get high RPMs. Thankfully there was stop-and-go traffic and I didn't have to exit pull off the highway or hit high speeds. I exited at the next exit and, as soon as the car stopped, it wasn't possible to get it into gear. Eventually the car started and ... Read more
Incident date: Mar 26, 2024
I am experiencing transmission issues in my 2018 Ford Escape SUV, the vehicle is barely 5 yrs old with less than 75k on the odometer. I started noticing that when I go over 60mph it starts to sputter, I took it to the ford dealership and was told I need to replace the torque converter and transmission at a cost of over 6K. I am in a delima as this is my only vehicle and or not to repair the vehi... Read more
Incident date: Mar 26, 2024
I am experiencing transmission issues in my 2018 Ford Escape SUV, the vehicle is barely 5 yrs old with less than 75k on the odometer. I started noticing that when I go over 60mph it starts to sputter, I took it to the ford dealership and was told I need to replace the torque converter and transmission at a cost of over 6K. I am in a delima as this is my only vehicle and or not to repair the vehi... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2023) — FUEL/PROPULSION SYSTEM
Mar 26, 2024
Incident date: Mar 20, 2024
Car turned off while driving
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2023) — ELECTRICAL SYSTEM
Mar 26, 2024
Incident date: Mar 20, 2024
Car turned off while driving
Incident date: May 16, 2020
The forward collision avoidance system which controls the automatic emergency braking is showing as unavailable. This is after the parking brake warning light comes on and the brake master cylinder or BCM or both makes clicking noises after driving.
Incident date: Mar 14, 2024
ENGINE MAINTENANCE CAME ON, TOOK IT TO DEALERSHIP AND WAS TOLD THE DIAGNOSTIC TEST SHOWED COOLANT BYPASS VALVE. APPARENTLY THIS IS A RECURRING ISSUE AND IF NOT TAKING CARE OF, IT COULD CAUSE MAJOR PROBLEMS. I WAS TOLD THE PART IS $200 PLUS AND LABOR IS $500 PLUS. THIS SHOULD BE A RECALL ISSUE AND FIXED FREE OF CHARGE BY TOYOTA. IN DOING A GOOGLE SEARCH, SEVERAL COMPLAINTS ARE LISTED REGARDING THIS... Read more
Incident date: Mar 14, 2024
Front collision sensor goes off every once in awhile it seeming that there's a person in front of the vehicle when there's no one on the street and also it goes off when it rains or snows or it's foggy out it doesn't work.
Incident date: Dec 25, 2023
Turn signal buttons do not work for short periods of time while driving. It is available for inspection upon request. I am unable to signal for merging and turning which is unsafe. The problem was not reproduced, but was confirmed. Yes the vehicle has been inspected by the manufacturer and corrective action was taken. However the issue has not been fixed. No other warning lights, symptoms, or... Read more
Incident date: Mar 24, 2024
Was driving down the highway at approximately 65mph headed home. All the sudden truck started making a horrible noise from engine compartment followed by severe vibrations. Fought vehicle to shoulder thru rush hour traffic. Once vehicle came to complete stop engine shut down and will not start. Motor seized up completely. Had vehicle towed to diesel shop. Mechanic said there is catastrophic intern... Read more
Incident date: Mar 24, 2024
Airbag light came on for about four days I called dealership but then went off for a week, so appointment was canceled. After that airbag light came on again scheduled another appointment by time I reached dealership light was back off. After diagnostic was performed results came back Airbag Module Internal Failure needed to be replaced and reprogram
Incident date: Sep 17, 2023
Yesterday morning 3/24/24 , car stalled on highway with Fuel Pump message on dashboard. Car would not start and had to be towed.
Incident date: Sep 17, 2023
The contact owns a 2013 Ram 1500. The contact stated that while the vehicle was parked, the contact’s son stated that the steering wheel was difficult to turn. The contact stated that the electronic power steering warning light was illuminated. The contact stated that her son restarted the vehicle several times to be able to drive the vehicle. The contact stated that the failure recurred. The ve... Read more
Incident date: Sep 17, 2023
It started on or about September 17, 2023, the van's adaptive cruise control, forward collision, automatic breaking is warnings show up on the dash after driving the vehicle about 10 minutes. It does it every day that I drive the vehicle. I have looked up causes and repairs online and there are many complaints about this issue and also after paying a couple thousand dollars at the dealership, it... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — POWER TRAIN
Mar 25, 2024
Incident date: Mar 24, 2024
The front driveshaft for the vehicle referenced has a safety design flaw that makes it too short. There is a risk of the front driveshaft separating from the front differential splines completely and wrecking havoc to the vehicles essential driving components like steering rack, wiring harness, and potentially causing an accident. Mercedes Benz has increased wait times at their shops and are curre... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — ENGINE
Mar 25, 2024
Incident date: Mar 24, 2024
My vehicle has 90,000 miles on it. I was leaving from work when I started to drive it, it was making a noise so I checked before leaving the parking lot I didn’t see anything wrong. As I drove home the noise got worse and the car was having problems accelerating. The noise turned into a thumping and the car slowed even more. When I got home I realized the engine is knocking and there’s a recal... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — ELECTRICAL SYSTEM
Mar 25, 2024
Incident date: Mar 24, 2024
We got this message on the dashboard that the vehicle will shut off please pull over safely in the middle of freeway. I couldn't do that and was stuck in highway shoulder with kids and family in the car for couple of hours. This was scary.
Incident date: Nov 1, 2023
Grinding noise turning right at slow braking speeds.
Incident date: Mar 23, 2024
Sudden faults while driving. Power Steering Unavailable, Active Lane Assist disabled, Auto Park Disabled, SOS calling unavailable, passenger airbag fault,
CHRYSLER
TOWN AND COUNTRY
(2015) — STRUCTURE:BODY
Mar 23, 2024
Incident date: Mar 21, 2024
Rear unibody rust through allowing the drivers side rear trailing arm to become detached. Pulling up to stop sign very slowly luckily. At speed this failure would have assuredly led to a crash from loss of control. Calls have been placed to local Honda dealer as well as American Honda where I was informed there was no recall for this problem in the USA.
Incident date: Mar 11, 2024
The blind spot detection system needs alignment. When the blind spot detection fails it disables traction control and anti-lock brakes. The parking sensor and backup sensors should have nothing to do with the antilogue brakes or traction control. Since these items are disabled traction does not exist and anti-lock brakes are ineffective.
Incident date: Mar 11, 2024
This is a follow up to NHTSA ID Number: 11542558. We have determined that this issue does not merely involve the brakes releasing, but the vehicle actually accelerates during the incident. Our 2021 Toyota Siena LE AWD has an issue where, while steady pressure is being applied to the brake pedal, the brakes will randomly release and the car will actually accelerate briefly. While attempting to slo... Read more
Incident date: Mar 11, 2024
THE COMPUTER ISSUE HAS BEEN ON GOING FOR A WHILE. THE COMPUTER SCREEN JUMPS AROUND ON ITS OWN CHANGES AIR AND HEAT SETTINGS, RADIO SETTINGS, BLANKS OUT ON THE REAR VIEW SITE WHILE IN USE. TRANSMISSION SKIPS ON TAKE OFF AND BUMPS WHEN CHANGING GEARS PARTICULARLY REVERSE AND PARK...... RECENTLY, LAST WEEK, THE CAR CUT OFF IN THE MIDDLE OF TURNING INTO A DRIVE WAY NO WARNING LIGHT OR SIGN O... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) — FUEL SYSTEM, GASOLINE
Mar 22, 2024
Incident date: Mar 21, 2024
The contact owns a 2017 Ford Explorer. The contact stated that after refueling the vehicle, the fuel gauge displayed a full tank; however, the Distance To Empty indicator was incorrect. The vehicle was taken to an independent mechanic, who diagnosed that the fuel pump monitor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened.... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) — SEATS
Mar 22, 2024
Incident date: Mar 21, 2024
The contact owns a 2023 Ford Expedition. The contact stated that on every occasion while driving, she observed a loud rattling noise emanating from the second-row seats. Additionally, the contact stated that she observed the second-row headrests and the seat shaking while looking in the rear-view mirror. The vehicle was taken to a dealer where the vehicle was unable to be diagnosed. The manufactur... Read more
Incident date: Mar 9, 2024
Horn issues horn isn't working Car shuts off constantly Multiple misfire codes reading permanent Codes won't clear on code reader Air bag light keeps blinking
Incident date: Dec 21, 2023
Loss of Power Steering Assist while driving, increasing risk of crash, occurred on 3/8/24. No warning of failure, but upon failure the dash indicated Power Steering malfunction. When able to schedule into repair shop, system error codes indicated the Electronic Power Steering Motor Control Module and Steering Column required replacement (shop mechanic said these parts have worn out). Vehicle ha... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) — ELECTRICAL SYSTEM
Mar 21, 2024
Incident date: Mar 7, 2024
The contact owns a 2017 Ram 2500. The contact stated that the Service Electronic Braking System warning message had appeared on the instrument panel. As a result, both the remote electrical start and the cruise control features failed to operate as needed. The dealer acknowledged the failure but informed the contact that the part needed to repair the failure was unavailable. Once the part became a... Read more
Incident date: Feb 9, 2024
1. Engine timing chain making rattling noise. Yes Automatic Emergency braking activates when there is no collision imminent. Yes 2. Faulty Timing chain can cause significant damage to engine while driving Faulty automatic braking system can cause accident if stopped abruptly in traffic. 3. Timing chain has been inquired by mechanic. Video of the noise. Needs to be confirmed by dealer for warrant... Read more
Incident date: Feb 9, 2024
1. Engine timing chain making rattling noise. Yes Automatic Emergency braking activates when there is no collision imminent. Yes 2. Faulty Timing chain can cause significant damage to engine while driving Faulty automatic braking system can cause accident if stopped abruptly in traffic. 3. Timing chain has been inquired by mechanic. Video of the noise. Needs to be confirmed by dealer for warrant... Read more
Incident date: Feb 9, 2024
My vehicle now 3 times just stops on me luckily 2 of the 3 times i was going maybe 10 mph. only once i was going 35 and it just slams shut i am being told they are no active recalls however this is a problem and going to cause an accident when this happens my drive light on the dash is flashing as well as on the knob to put it in to drive. this is just one of the many problems with the vehicle the... Read more
Incident date: Mar 20, 2024
It is unknown at this time what is wrong with the vehicle. The problem started two weeks ago. Initially after driving sustained highway speeds, the van will hesitate to brake when driving through town. When approaching a stop it would stutter to a stop and then stutter to drive again when pressing the gas, the delay was about 2-3 seconds. In two weeks time with approximately 200 miles driven, it s... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — ELECTRICAL SYSTEM
Mar 19, 2024
Incident date: Nov 10, 2022
Abs/traction control light. Dealer says it needs a new abs module and pump. It’s too new to have these issues, dealer states that it is not a recall and I would have to pay out of pocket ($1600) for the repairs. This is not safe at all. I live in indiana and doesn’t like stopping when the road is snow covered. Ram/chrysler needs to have this recalled immediately. This is very dangerous!!