Consumer Safety Complaints

Incident date: Jan 20, 2026

Car rolls forward when in reverse and takes a dangerously long time to slip into gear. Car rolls back when foot is taken off brake, especially on hills.

Incident date: Dec 27, 2025

The transmission is stuck in 3rd gear and sometimes don't move at all. It has jumped in neutral a couple of times while driving or automatically goes to paddle shifting without touching the gear control. It is basically undrivable with only 95000, or so miles.

Incident date: Jan 13, 2026

Red Turtle symbol, vehicle going to shut down, indicates issue sensing power from the hybrid drivetrain

Incident date: Jan 13, 2026

Red Turtle symbol, vehicle going to shut down, indicates issue sensing power from the hybrid drivetrain

Incident date: Jan 13, 2026

Red Turtle symbol, vehicle going to shut down, indicates issue sensing power from the hybrid drivetrain

Incident date: Jan 20, 2026

2017 Chrysler Pacifica Minivan Right passenger door fell off and out at the back when my wife was opening the door manually in NJ 20 degree temp - - almost injuring my wife. The back end corner of the door fell to the ground when both the top support and middle support came completely out of their tracks. The door is still attached front bottom. The door is very heavy and could have cause s... Read more

Incident date: Jan 20, 2026

2017 Chrysler Pacifica Minivan Right passenger door fell off and out at the back when my wife was opening the door manually in NJ 20 degree temp - - almost injuring my wife. The back end corner of the door fell to the ground when both the top support and middle support came completely out of their tracks. The door is still attached front bottom. The door is very heavy and could have cause s... Read more

Incident date: Jan 20, 2026

I am reporting a safety defect involving my 2021 Chrysler Pacifica Hybrid. The vehicle experiences repeated hybrid system failures, including “system charging” errors, rapid battery depletion from full to zero within minutes, and vehicle stalling. These failures have occurred multiple times, even after dealership repair attempts. The vehicle has stalled and been towed more than once, most re... Read more

Incident date: Jan 20, 2026

I am reporting a safety defect involving my 2021 Chrysler Pacifica Hybrid. The vehicle experiences repeated hybrid system failures, including “system charging” errors, rapid battery depletion from full to zero within minutes, and vehicle stalling. These failures have occurred multiple times, even after dealership repair attempts. The vehicle has stalled and been towed more than once, most re... Read more

Incident date: Jan 20, 2026

I am reporting a safety defect involving my 2021 Chrysler Pacifica Hybrid. The vehicle experiences repeated hybrid system failures, including “system charging” errors, rapid battery depletion from full to zero within minutes, and vehicle stalling. These failures have occurred multiple times, even after dealership repair attempts. The vehicle has stalled and been towed more than once, most re... Read more

Incident date: Aug 7, 2025

It has a recall, and I've taken it to the dealer three times, but they don't have the part.

Incident date: Aug 7, 2025

It has a recall, and I've taken it to the dealer three times, but they don't have the part.

Incident date: Jun 15, 2019

2014 Chrysler Town & Country – VIN [XXX] Both front active head restraints (driver and passenger) have self-deployed without any crash or impact, on two separate occasions about 3–4 years apart. The first occurred around 2019. Each time we were driving normally with occupants seated. We heard a sudden “pop” and the head restraint opened, exposing the internal mechanism. No one was struck... Read more

Incident date: Dec 18, 2025

Vehicle went into limp mode three times while driving on the highway, forcing us to pull over to the shoulder. Luckily there was a safe place to pull over but created a major safety concern. It triggered code P0A43-00. The dealer initially couldn't recreate the code on 12/18/25 at which point they cleared the code and returned the car to us. It happened again on 12/30/25 at which point the dealer ... Read more

Incident date: Dec 18, 2025

Vehicle went into limp mode three times while driving on the highway, forcing us to pull over to the shoulder. Luckily there was a safe place to pull over but created a major safety concern. It triggered code P0A43-00. The dealer initially couldn't recreate the code on 12/18/25 at which point they cleared the code and returned the car to us. It happened again on 12/30/25 at which point the dealer ... Read more

Incident date: Jan 14, 2026

While driving the car an alert pops up with a red steering wheel and an exclamation point. The console states "Power Steering Unavailable Service Required". I brought the vehicle to a dealer and they stated they thought it was from low voltage due to a bad battery. They returned the car and the issue happened again. Oddly the you get the symptom first. Then you see an alert saying "LaneSense ... Read more

Incident date: Dec 18, 2025

Intermittent sticking sensation at 11 and 1 o’clock

Incident date: Nov 15, 2025

Head gasket blew due to defective engine block at 69,000 miles, confirmed by mechanic.

Incident date: Dec 1, 2025

Engine head gaskets replacement with less than 70k miles. I noticed than other owners are having the same issue. an expensive repair with a vehicle driven very little .

Incident date: Jan 2, 2026

The contact owns a 2020 Chrysler Pacifica. While the contact's wife was driving at an undisclosed speed, the engine seized in the middle of the road. The contact stated that there was no power to the vehicle. The contact stated that the failure occurred close to the residence, and there was not a lot of traffic. The driver was able to exit the vehicle and get to a safe area. The contact's brother-... Read more

Incident date: Jan 2, 2026

The contact owns a 2020 Chrysler Pacifica. While the contact's wife was driving at an undisclosed speed, the engine seized in the middle of the road. The contact stated that there was no power to the vehicle. The contact stated that the failure occurred close to the residence, and there was not a lot of traffic. The driver was able to exit the vehicle and get to a safe area. The contact's brother-... Read more

Incident date: Jan 14, 2026

On [XXX] while driving my vehicle on the fast lane of the freeway the warning came on that the vehicle was going to shut down soon. I was able to pull over to the slow lane and immediately exit the freeway and as I was exiting the freeway the vehicle completely shut down. I was able to move the car to park in a safe area on the street with what little power it had. Shut the vehicle down and co... Read more

Incident date: Jan 14, 2026

The head rest of the second row broke and will not return to its upright position after we used the stow feature. Very dangerous now and basically lost a seat in our vehicle

Incident date: Dec 16, 2025

Driver side active headrest deployed while driving the vehicle causing safety concern and head/neck injury and pain.

1 injured

Incident date: Sep 1, 2024

The contact owns a 2016 Chrysler Town and Country. The contact stated that while at a complete stop, the vehicle failed to accelerate upon depression of the accelerator pedal. The contact was forced to place the gear selector into either park(P) or neutral(N), and restarted the vehicle, and the vehicle resumed normal operation after being restarted. The contact stated that on one occasion, the che... Read more

Incident date: Dec 16, 2025

The contact owns a 2026 Chrysler Pacifica. The contact stated that while driving 5-10 MPH, the brakes locked up. The contact stated that the parking brake unexpectedly engaged and failed to release. The driver’s side rear wheel locked up. The check engine warning light was illuminated. The vehicle was towed to the local dealer, where it was diagnosed and determined that the brake actuator needed... Read more

Incident date: Dec 16, 2025

The contact owns a 2026 Chrysler Pacifica. The contact stated that while driving 5-10 MPH, the brakes locked up. The contact stated that the parking brake unexpectedly engaged and failed to release. The driver’s side rear wheel locked up. The check engine warning light was illuminated. The vehicle was towed to the local dealer, where it was diagnosed and determined that the brake actuator needed... Read more

Incident date: Dec 16, 2025

The contact owns a 2026 Chrysler Pacifica. The contact stated that while driving 5-10 MPH, the brakes locked up. The contact stated that the parking brake unexpectedly engaged and failed to release. The driver’s side rear wheel locked up. The check engine warning light was illuminated. The vehicle was towed to the local dealer, where it was diagnosed and determined that the brake actuator needed... Read more

Incident date: Jan 2, 2026

On October 31, 2020 (before our purchase of the van) the previous owner had to take the van to Chrysler for hesitation in the transmission shifting. On June 14, 2021 (only two weeks after purchase), we had to drop it off for intermittent shifting issues with what seemed like skipped gears. No engine light came on, and the van was returned stating an inability to reproduce the issue. On Februa... Read more

Incident date: Jan 2, 2026

On October 31, 2020 (before our purchase of the van) the previous owner had to take the van to Chrysler for hesitation in the transmission shifting. On June 14, 2021 (only two weeks after purchase), we had to drop it off for intermittent shifting issues with what seemed like skipped gears. No engine light came on, and the van was returned stating an inability to reproduce the issue. On Februa... Read more

Incident date: Jan 2, 2026

On October 31, 2020 (before our purchase of the van) the previous owner had to take the van to Chrysler for hesitation in the transmission shifting. On June 14, 2021 (only two weeks after purchase), we had to drop it off for intermittent shifting issues with what seemed like skipped gears. No engine light came on, and the van was returned stating an inability to reproduce the issue. On Februa... Read more

Incident date: Jan 8, 2026

The vehicle was sold with an outdated battery and later experienced repeated breakdowns. During the first repair visit, the dealership replaced the battery and alternator but failed to identify the root cause of the problem. The vehicle was returned, but the next day it broke down again. Upon inspection, it was discovered that the wiring harness was severely burnt and melted, creating a significan... Read more

Incident date: Jan 8, 2026

The vehicle was sold with an outdated battery and later experienced repeated breakdowns. During the first repair visit, the dealership replaced the battery and alternator but failed to identify the root cause of the problem. The vehicle was returned, but the next day it broke down again. Upon inspection, it was discovered that the wiring harness was severely burnt and melted, creating a significan... Read more

Incident date: Jan 8, 2026

The vehicle was sold with an outdated battery and later experienced repeated breakdowns. During the first repair visit, the dealership replaced the battery and alternator but failed to identify the root cause of the problem. The vehicle was returned, but the next day it broke down again. Upon inspection, it was discovered that the wiring harness was severely burnt and melted, creating a significan... Read more

Incident date: Jan 11, 2026

My vehicle has an open safety recall related to defective headrests. The dealership never contacted me to perform the recall repair, and the headrests were never replaced. Mopar issued an extended warranty for this defect, but the dealership is now refusing coverage claiming it expired. The defect is now occurring, creating a safety risk, and the recall remedy was never completed through no faul... Read more

Incident date: Dec 13, 2025

Notified by repair shop that my vehicle is experiencing identical problems with the fuel rail and fuel injector that was recalled for Mercedes in my class and year, but the dealer says my VIN is not applicable currently. Recall campaign number is 2022030003 and NHSTSA ID is 21V961. Was informed by dealer to call customer care at Mercedes, and subsequently informed by Mercedes to fill out this for... Read more

Incident date: Dec 15, 2025

While driving 75MPH, the vehicle shut down with a message to pull over. All acceleration was lost. We had to navigate, without warning, across 3 lanes of traffic to pull over on the right side of the highway. This was EXTREMELY unsafe as we were slowing down and essentially cutting off other vehicles who were honking at us as this was a traffic hazard. All 6 members of my family were in the ve... Read more

Incident date: Dec 15, 2025

While driving 75MPH, the vehicle shut down with a message to pull over. All acceleration was lost. We had to navigate, without warning, across 3 lanes of traffic to pull over on the right side of the highway. This was EXTREMELY unsafe as we were slowing down and essentially cutting off other vehicles who were honking at us as this was a traffic hazard. All 6 members of my family were in the ve... Read more

Incident date: Dec 15, 2025

While driving 75MPH, the vehicle shut down with a message to pull over. All acceleration was lost. We had to navigate, without warning, across 3 lanes of traffic to pull over on the right side of the highway. This was EXTREMELY unsafe as we were slowing down and essentially cutting off other vehicles who were honking at us as this was a traffic hazard. All 6 members of my family were in the ve... Read more

Incident date: Sep 29, 2025

I am reporting a serious safety issue with my 2017 Chrysler Pacifica, purchased in February 2024. The vehicle experiences repeated drivetrain shutdowns and unsafe operation due to confirmed failures in the transmission control module and valve body, diagnosed by Chrysler Dodge Jeep in North Las Vegas, Nevada. These malfunctions prevent proper gear engagement while driving, creating a significant r... Read more

Incident date: Sep 29, 2025

I am reporting a serious safety issue with my 2017 Chrysler Pacifica, purchased in February 2024. The vehicle experiences repeated drivetrain shutdowns and unsafe operation due to confirmed failures in the transmission control module and valve body, diagnosed by Chrysler Dodge Jeep in North Las Vegas, Nevada. These malfunctions prevent proper gear engagement while driving, creating a significant r... Read more

Incident date: Jan 5, 2026

The vehicle was running fine when it suddenly shut down while driving. It was started back up 3 times before it would not start again.it was towed. We were told the two batteries needed to be replaced so we had it towed to midas because they had recently changed the auxiliary battery so it was under warranty. They replaced they replaced thr batteries but when they went to started up, thr engine st... Read more

Incident date: Jun 30, 2023

Vehicle was purchased with 95,xxx miles. Within 10 days sporadic transmission jerks and stalls started. Taken to repair facility 3 times over next 2 months with no issues found. During long distance trip transmission felt rough and sluggish. Transmission was serviced. Engine light on. Repair facility replaced all spark plugs, coil packs and cleared codes. 2 weeks later light came back on. Transmis... Read more

Incident date: Oct 11, 2024

Power steering failure October 11, 2024. Car battery malfunction. Thankfully I was in the slow lane and was able to drift to the shoulder of the highway. My safety of my entire family was put at risk. This includes me, my wife and 2 kids. The problem was confirmed by a dealership and I was able to replace the battery. The problem has not been reproduced, and no there were no warning lamps.

Incident date: Aug 16, 2025

I own a 2013 Chrysler 200. While parked at a gas station the front driver’s headrest deployed without warning. I contacted a dealer where I was informed that the headrest needed to be replaced out of pocket. I was informed that the vehicle no longer qualified to be serviced under the recall. Mileage was around 135,000 when this occurred.

Incident date: Aug 16, 2025

I own a 2013 Chrysler 200. While parked at a gas station the front driver’s headrest deployed without warning. I contacted a dealer where I was informed that the headrest needed to be replaced out of pocket. I was informed that the vehicle no longer qualified to be serviced under the recall. Mileage was around 135,000 when this occurred.

Incident date: Nov 1, 2025

I am reporting a failure by Chrysler (FCA US LLC) to provide a remedy for Recall 25V302 (55C) within a reasonable timeframe. The local dealer (Houston, TX) has confirmed a 6-week backorder for the side curtain airbag parts. The dealer refuses to ground the vehicle or provide a loaner/rental. As this defect involves a life-safety restraint system, I do not feel safe operating the vehicle, and the m... Read more

Incident date: Nov 7, 2025

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving 60 MPH, the message “Service Rack and Pinion Gears” was displayed. The contact stated that it was difficult to turn the steering wheel to the left or right. The contact was able to drive the vehicle to an independent mechanic. The mechanic diagnosed the vehicle and replaced the rack and pinion gears and the steeri... Read more

Incident date: Nov 7, 2025

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving 60 MPH, the message “Service Rack and Pinion Gears” was displayed. The contact stated that it was difficult to turn the steering wheel to the left or right. The contact was able to drive the vehicle to an independent mechanic. The mechanic diagnosed the vehicle and replaced the rack and pinion gears and the steeri... Read more

Incident date: Jan 6, 2026

The contact owns a 2015 Chrysler 200. The contact stated that after the vehicle was started and shifted to park(P), the vehicle unexpectedly shifted into neutral(N), and the air bag warning light illuminated. The contact attempted to shift the gear selector into reverse; however, the vehicle remained in neutral. The contact stated that the vehicle could not be turned off. The contact disconnected ... Read more