Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 67,531 complaints for CHRYSLER

Incident date: Aug 19, 2024

Tire Size: 255/60R20 While driving to work on city roads, tire pressure indicator came on for passenger rear. Was able to get to Belle Tire before tire completely deflated. Mileage 7960. Vehicle Purchased new 12/23/23. Tire tread appears split as if there is a tire defect.

Incident date: Sep 1, 2024

The contact owns a 2018 Honda CR-V. The contact stated that the vehicle hesitated while starting. While pressing the Push-to-Start button, the vehicle failed to start immediately. The contact had to depress the Push-to-Start button again for the vehicle to start. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline);... Read more

Incident date: Aug 17, 2024

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had ... Read more

Incident date: Sep 20, 2024

Coolant consumption through the engine due to faulty long block assembly. TSB has been issued but no recall. Ford motor company has known of this issue since at least December 19th 2019. TSB 19-2346

Incident date: Sep 20, 2024

The contact owns a 2021 Volkswagen ID.4. The contact stated that while driving at an undisclosed speed, the display screen seized and was displaying a black screen. The contact stated that the rear passenger's door handle failed to unlock and open the door. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (Structure) and 24V344000 (Back Over Prevention, Equipment, Electrica... Read more

Incident date: Aug 23, 2024

The contact owns a 2007 Honda Fit. The contact stated that upon starting the vehicle, the power steering warning light illuminated. The contact stated that the power steering became inoperable. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 210,000. The VIN was not available.

Incident date: Aug 23, 2024

Engine blew at 67,334 miles. Had complete new replacement. New engine blew at 116,239 miles

Incident date: Sep 24, 2024

The emissions modification calibration by Volkswagen causes the coolant to be exposed to elevated temperatures due to higher exhaust gas recirculation (EGR) use to control emissions. These elevated higher temperatures degrade the coolant faster than designed and lead to precipitates falling out of solution in the factory filled G13 coolant. This causes buildup and deposits to form throughout the c... Read more

Incident date: Sep 24, 2024

The turn signal is activating in the opposite direction. After completing a 90 degree right hand turn, when the turn signal deactivates it will turn on the left turn indicator for 3-5 seconds. This only happens when making right hand turns and I have been able to replicate it on multiple occasions. My concern is that other people will see the indicator and assume that I intend to change lanes ... Read more

Incident date: Sep 13, 2024

My 2019 Dodge Grand Caravan GT driver side sliding door is jammed shut and locked. I took it to 2 dealerships near me and both want almost $1000 per door to fix. The actuator is out and they said the loud noise when opening and closing the passenger side sliding door is a sign that door is also about to go out. My VIN doesn’t fall into the recalls. This seems like it is a hazard. If both doors i... Read more

Incident date: Sep 13, 2024

On the backside of instrument gauge cluster the soldering goes bad and seems to be a common problem with this year of Malibu.You lose all function and lighting of cluster while driving so you have no speedometer, fuel or temperature gauges and it goes black. I would consider this a factory defect if the solder does not hold up. It can be very dangerous for the driver. The cluster would go on and o... Read more

Incident date: Sep 13, 2024

The contact owns a 2024 Hyundai Palisade. The contact stated while driving 10 MPH and attempting to stop the vehicle, the brake pedal was depressed, and the vehicle failed to respond as needed. The contact stated that the ABS warning light was illuminated. The vehicle was towed to the dealer but was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mi... Read more

Incident date: Sep 24, 2024

The contact owns a 2019 Ford Escape. The contact stated the vehicle was making an abnormal sound while idling. The contact stated that while accelerating from a complete stop, the vehicle hesitated to respond. There was no warning light illuminated. The contact stated that the transmission was previously replaced due to the failure; however, the failure persisted. The vehicle was taken to the deal... Read more

Incident date: Jun 1, 2024

The contact owns a 2014 Ford Fusion. The contact stated that while adding coolant, the coolant was leaking out. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate properly. The vehicle was turned off and restarted and there was smoke detected. The contact opened the hood and noticed that the coolant level was low. The check engine warning light was illu... Read more

Incident date: Aug 28, 2024

When engaging the cruise control, the vehicle continued to accelerate even after I let off the button. During a trip with this vehicle on September 14, 2024, this vehicle did this twice. I have never driven another vehicle where this occurs. If this is supposed to be a "feature", it's unsafe and should not be legal. If it remains legal, there should at least be some kind of safety sticker.

Incident date: Sep 24, 2024

The contact owns a 2011 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact h... Read more

Incident date: Feb 1, 2024

On Saturday, [XXX], at approximately [XXX], I drove my 2022 Hyundai Ioniq 5 north on [XXX] . The car was operating normally. I stopped at the red light at the corner of [XXX] and noticed a large red circle with a "Check electrical system" warning on the driver's display screen. When the traffic light turned green, I pressed the accelerator pedal, and the car did not move. I looked at the "Park... Read more

Incident date: Sep 22, 2024

This has happened several times and I am unsure what to do to prevent it. I have small children who have various things in the back seats. Sometimes during sudden braking a water bottle or a toy will roll under the drivers seat and under the pedals which makes for a very scary situation. I’ve read online that this has happened to other Tesla owners as well. I hope that there can be a fix fo... Read more

Incident date: Sep 22, 2024

Without any previous warning signs or issues, the dashboard screen went blank. I was unable to see my speed, or use my signals and wipers. I tried turning the car on and off and it still wasn’t fixed. I was able to drive the car home and my infotainment system still operated but the screen with the important info is broken.

Incident date: Sep 22, 2024

Incident date: Jun 1, 2024

Rack and pinion failure. Caused me almost to wreck. Cost is $4200 to fix. Ford has to program it and send it back to my mechanic. I’m lucky this didn’t go out while going down a hill that would have been very bad.

Incident date: Jun 1, 2024

I was attempting to turn left across on coming traffic, plenty of room safety wise. The engine lagged and would not speed up. Pedal almost the the floor and I was going maybe 5 mph, the car was barley rolling and had the two cars coming not been paying attention I would have been tboned. Once through the intersection the vehicle aggressively sped up. Took the vehicle into the dealership they had i... Read more

Incident date: Sep 20, 2024

Turbo has gone out and vehicle won't accelerate

Incident date: Sep 20, 2024

The dashboard has light on with error message: Only exit vehicle in P position. Please service the vehicle. The light is on and off randomly during driving. Car is drivable even with the light on, but it will have the warning beep which is distractive for driver. There are multiple recalls from VW for other models/years with same error message. The gear shift sensor is malfunctioning in those rec... Read more

Incident date: Jul 24, 2024

Main digital display behind the steering wheel didn’t turn on. I had to drive home for one hour with no information on speed, range, cameras, proximity sensors, etc.

Incident date: Jul 24, 2024

The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacture... Read more

Incident date: Aug 22, 2024

The contact owns a 2018 Ford Escape. The contact stated while driving 25 MPH, there was an abnormal clicking sound detected. The transmission default warning light was illuminated. The vehicle was towed to the residence. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that there was no recall coverage for the ve... Read more

Incident date: Sep 13, 2024

Vehicle had a complete failure due to electrical issues and was brought to dealership. It was apparently due to recall issues which were repaired. The vehicle was returned 2 weeks ago. Today, shortly after exiting a highway, while traveling approx. 15-20mph then vehicle completely shut down. It stopped suddenly and unexpectedly and went into neutral. I could not put the car back into drive or park... Read more

Incident date: Sep 13, 2024

The contact owns a 2023 BMW 740I. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not... Read more

Incident date: Oct 28, 2023

The contact owns a 2013 Ford F-150. The contact stated while driving at an undisclosed speed, the vehicle unexpectedly downshifted with the transmission warning light illuminated. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The vehicle was then taken to the dealer where it was diagnosed and determined that the transmission had failed due to a molded lead fra... Read more

Incident date: Sep 17, 2024

Check engine light came on. Moran Chevrolet dealership says the code is related to the EGR cooler and EGR valve. They want me to pay $3,175.23 for these two parts - however, they can't guarantee that I will get the parts as they are on backorder, and no idea when they will get parts. This is outrageous. I asked, "What if the part doesn't come in?" The dealer's response, "Then we will refund... Read more

Incident date: Sep 17, 2024

The contact owns a 2019 Ford Flex. The contact stated while attempting to start the vehicle, the vehicle failed to start, and needed to be jumpstarted. Upon replacing the battery and jumping starting the vehicle, the vehicle failed to restart independently. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. Th... Read more

Incident date: Jun 1, 2024

The contact owns a 2019 Alfa Romeo Giulia. The contact stated while driving at approximately 55 - 60 MPH, the vehicle stalled. The START/STOP, check engine, steering malfunction, and the loss of traction control warning lights were illuminated. The vehicle failed to start. The vehicle was towed to the residence and the vehicle remained parked for the rest of the day. The contact was able to restar... Read more

Incident date: Sep 14, 2024

Intermittently, when I set the speed with cruise control, right after I do that, the truck will speed up and I have to tap the brakes to slow the truck down and then try to set it again. It usually works the second time I set it.

Incident date: Sep 17, 2024

The contact owns a 2017 BMW X3. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approxim... Read more

Incident date: Jun 13, 2024

Tail lamps are prone to hairline cracks difficult to see, when driven in rain or car wash tail lamp floods and causes electrical system to short circuit resulting in death or accident in inclement weather due to low visibility.

Incident date: Sep 16, 2024

The contact owns a 2014 Honda Accord. The contact stated that the vehicle failed to start. There were no warning lights illuminated prior to the failure. The vehicle was taken to an independent mechanic who stated that the failure was due to the starter. The starter was replaced. The contact called the local dealer and was provided an estimate. The vehicle was not diagnosed or repaired by the deal... Read more

Incident date: Sep 16, 2024

Engine has misfire in cylinder one from coolant intrusion. TSB 22-2229. Engine coolant leak can cause many problems for the engine and other components to fail and even break. Dealership confirmed, they’re are other fusion models and same engines with the same problem in the 2.0l. There were no previous lights on the dashboard the car is maintained well.

Incident date: Sep 16, 2024

Ball joints replaced due to tear in both rubber covers and driver side ball joint very loose. Was previously repaired in July 2015 under recall Number: 15V451000.

Incident date: Sep 14, 2024

The contact owns a 2019 Ford Expedition. The contact stated that on several occasions while driving at various speeds, the vehicle lost motive power. The contact stated that on several occasions, the power train and check engine warning lights illuminated but then disappeared. The vehicle was steered to the side of the road and idled until the RPM became normal. The vehicle was taken to a dealer w... Read more

Incident date: Sep 16, 2024

Van had a smell of gasoline inside the cabin and out. Upon inspection, the fuel line going from the hard line to the nylon line in the engine bay was leaking. The nylon line between the fuel pressure sensor and the hard line had rubbed against a coil pack and was leaking fuel. Any fuel leak, especially in the engine bay, poses a safety risk as it can combust and cause a fire inside the engine b... Read more

Incident date: Sep 14, 2024

The contact owns a 2014 BMW 328XI. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The c... Read more

Incident date: Sep 13, 2024

Lug nuts could not be removed using Ford's lug wrench. All lug nuts seemed to be slightly oversized preventing lug wrench from fitting. Had I been out on the highway needing to replace a tire, it would have required specialized assistance. I had to replace all lug nuts in order for lug wrench to be an option in the future. I do still have the old lug nuts.

Incident date: Aug 15, 2024

Parasitic drain cause by the CAN system, which causes the battery to randomly die, batter has been replaced, alternator and starter have been tested. When the battery has low voltage this also shuts down the cars safety features like forward Collision and cruise control. The head unit in the car is also malfunctioning, causing it randomly turn on and off while driving, button s being pressed on th... Read more

Incident date: Aug 22, 2024

Incident date: Jul 1, 2022

My 2018 Ford Edge is equiped with Ecoboost engine and as a result all these problems are occurring: Ford failed to disclose that these vehicles have a defect that causes coolant to leak into the engine’s cylinders, which can cause corrosion, oil dilution and contamination, and engine failure; and failed to disclose these defects create a safety risk, because the lack of coolant created by the le... Read more

Incident date: Mar 1, 2024

While using adaptive cruise control the vehicle regularly decelerates for no reason and without warning "phantom braking". I experience this about once a week, but experienced it multiple times on a longer drive this weekend. The unexplained abrupt braking could result in being rear-ended by another vehicle.

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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