Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Oct 7, 2024
The contact owns a 2014 Ford Escape. The contact stated that on two occasions while driving at approximately 35 MPH, several unknown warning lights illuminated. Additionally, the message " Coolant Low - Stop Vehicle" was displayed. The contact added coolant to the coolant reservoir and the vehicle was driven to the residence. The vehicle was parked, and the contact observed condensation underneath... Read more
Incident date: Oct 7, 2024
The contact's father owns a 2012 Ford Fusion. The contact stated that upon starting the vehicle, the message "Power Steering Service Now" was displayed, and an excessive effort was needed to steer the vehicle. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The fail... Read more
Incident date: Oct 2, 2023
It is part of the engine I do know what exactly it is the VTC and diagnosed through Honda at their Golden, Colorado location. Other car makes and models from them have recalls with these exact issues except mine but it is the exact same issue. This has been an ongoing issue since I bought the car back in 2017 but the car was finally able to consistently make the noise enough to be diagnosed.
Incident date: Oct 2, 2023
At startup, routinely see the following messages: Lane keeping assist problem Road departure mitigation system problem Collision mitigation breaking system problem I have taken the car into multiple Honda dealers this year to fix the issue. The first told me I needed to have the Body Control Module replaced, and that the can could try and communicate with the key fob constantly, risking battery... Read more
Incident date: Oct 7, 2024
The Auto stop start feature on the car drains the battery and alternator too much. It shouldn’t be forced on consumers. If it was a feature I wanted to use I should have the option of turning it on not be forced to always turn it off since I don’t use it. The alternator has already been replaced under warranty due to this feature. Between that and the dealership saying it would be over $700 to... Read more
Incident date: Jan 8, 2020
The contact owns a 2009 Nissan Altima. The contact stated while driving at undisclosed speeds, there was an abnormal clanking sound coming from the vehicle. The contact stated that the vehicle was driving rough. The contact stated that the ABS, brake, check engine, and TPMS warning lights were illuminated. The contact called the local dealer and was informed that there were no recalls for the fail... Read more
Incident date: Jan 8, 2020
The contact owns a 2009 Nissan Altima. The contact stated while driving at undisclosed speeds, there was an abnormal clanking sound coming from the vehicle. The contact stated that the vehicle was driving rough. The contact stated that the ABS, brake, check engine, and TPMS warning lights were illuminated. The contact called the local dealer and was informed that there were no recalls for the fail... Read more
Incident date: Oct 6, 2024
Volkswagon is being irresponsible with their response to resolving the door issue on my vehicle. The door has opened twice while driving as clearly related to an electrical issue. This is a very dangerous scenario as I cannot predict which door opens at which time. It could be any. I have a video of my door jamb. My vehicle is brand new with 0 damage, this is clearly a manufacturer defect that VW ... Read more
Incident date: Oct 6, 2024
Volkswagon is being irresponsible with their response to resolving the door issue on my vehicle. The door has opened twice while driving as clearly related to an electrical issue. This is a very dangerous scenario as I cannot predict which door opens at which time. It could be any. I have a video of my door jamb. My vehicle is brand new with 0 damage, this is clearly a manufacturer defect that VW ... Read more
Incident date: Sep 16, 2024
ACC system started giving errors, diagnostics ran at Honda pointed to multi function camera. System was quoted for replacement at 1500 this seems to be a big problem across these models. Please investigate.
Incident date: May 15, 2024
The contact owns a 2018 Ford EcoSport. The contact stated that while driving at various speeds, there was an abnormal sputtering sound coming from the vehicle. There was no warning light illuminated. The failure persisted and the vehicle shut off while driving at an undisclosed speed. The vehicle was towed to the dealer. While the vehicle was at the dealer, the contact received notification of NHT... Read more
Incident date: Sep 1, 2024
Windshield wipers leave approx. 3 inches on drivers side and large area on passenger's side not reached. In cold this could cause visibility problem due to ice or snow. In warm rainy weather it depends on how hard it's raining but this seems to be a safety concern. This has been a complaint by others but no recall to fix the problem.
Incident date: Sep 1, 2024
The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention). The contact stated that on several occasions while in reverse(R), the back-over prevention camera screen froze. Additionally, the contact stated that on several occasions while in reverse, the rearview camera failed to activate as needed. The vehicle was not diag... Read more
Incident date: Sep 1, 2024
The Engine is shutting off completely. I am getting the message "Shift to P. the Restart Engine" This happened as the light changed to green. Heavy morning work traffic was behind me and I had never seen this before and called Ford Service manager and he had no answer. This is very dangerous especially during traffic.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) - STEERING
Oct 3, 2024
Incident date: Oct 1, 2024
The contact owned a 2024 Honda Prologue. The contact stated that while driving at an undisclosed speed, the steering wheel seized. In addition, the brake pedal was depressed, however, the vehicle failed to stop as intended. The vehicle speed increased independently. As a result, the vehicle crashed into another vehicle. The fire department and the police arrived on the scene. A police report ... Read more
Crash
1 injured
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) - FUEL/PROPULSION SYSTEM
Oct 3, 2024
Incident date: Oct 1, 2024
I was notified by Honda that the fuel pump on my 2018 Honda CR-V would be replaced when replacement pumps became available. That was in May of 2024. As of this writing, I have not heard from my local dealer (Honda World, Louisville, KY) or Honda corporate about the availability of a replacement.
Incident date: Oct 3, 2024
The contact called on behalf of a consumer who owns a 2016 Kia Soul. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment and the vehicle lost automotive power. The contact pulled over and allowed the vehicle to cool down for several minutes for the vehicle to return to normal operation. The check engine warning light was illumina... Read more
Incident date: Oct 3, 2024
The contact called on behalf of a consumer who owns a 2016 Kia Soul. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment and the vehicle lost automotive power. The contact pulled over and allowed the vehicle to cool down for several minutes for the vehicle to return to normal operation. The check engine warning light was illumina... Read more
Incident date: Aug 31, 2023
The contact owns a 2023 Toyota Prius Prime. The contact stated while driving 40 MPH with the headlights activated, the low-beam headlights were not providing adequate illumination to light the sides of the roadway properly. The contact stated that shadows were projected to the side of the road from the headlights. The contact had taken the vehicle to a dealer who diagnosed the vehicle and determin... Read more
Incident date: Aug 31, 2023
The car was taken in multiple times for rough idol and rough start, taken in multiple times for these two issues and nothing was said about the KNOWN coolant intrusion issue. Car overheated multiple times with no warning and then would stop running. The 2021 edge with the same engine has been recalled but I am just lucky it didn’t catch on fire! The car is now dead being stored in my garage and ... Read more
Incident date: Mar 21, 2024
The issue is with the auto-braking or pre collision system. Have had multiple instances where system has engaged at low speed which also engaged the auto engine stop feature when it was not necessary. Have noticed system engages on roads with curves where it thinks the vehicle in the other lane is in front of me when its not. The most unsafe thing that happened was when a vehicle quickly changed l... Read more
Incident date: Oct 2, 2024
I took my 2013 Ford F150 in on Feb. 15, 2019 due to a recall. They reprogrammed the software, only took a few minutes. This is recall #19S07. It was due to the truck possibly shifting from any gear into first gear suddenly. Very dangerous. I did not have that problem before or since the recall until one week ago. Pulling onto the highway, RPM's went very high (3500-4000) even though I was on... Read more
Incident date: Aug 6, 2024
The contact owns a 2021 Ram 3500. The contact stated while the vehicle was parked, the contact noticed fluid on the ground underneath the vehicle. The contact inspected the vehicle and cleaned the oil pan. The contact determined that the fluid was not coming from the oil pan. The contact inspected the transmission dip stick and determined that the leaking fluid was coming from the transmission flu... Read more
Incident date: Aug 29, 2024
I dropped the vehicle off in April, Bought it off facebook marketplace in March. Since then, I have dropped the vehicle off at Big Star Ford in Pearland texas, and it has been there until today [XXX]. They FINALLy called me to tell me they cannot get parts for this 2017, or the 2023 recall that must be performed, and that I was "Free to come pick my vehicle up from them" It has been over six month... Read more
Incident date: Aug 29, 2024
I dropped the vehicle off in April, Bought it off facebook marketplace in March. Since then, I have dropped the vehicle off at Big Star Ford in Pearland texas, and it has been there until today [XXX]. They FINALLy called me to tell me they cannot get parts for this 2017, or the 2023 recall that must be performed, and that I was "Free to come pick my vehicle up from them" It has been over six month... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - FUEL SYSTEM, GASOLINE
Oct 1, 2024
Incident date: Jul 10, 2023
The contact owns a 2022 Toyota Tundra. The contact stated while driving at various speeds, the vehicle made an abnormal beeping sound. The message "Check Owner's Manual - Electrical Issue" was displayed. The vehicle was taken to the dealer, where it was diagnosed and determined that the alternator had failed and needed to be replaced. The vehicle was repaired; however, the failure persisted. Addit... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - UNKNOWN OR OTHER
Oct 1, 2024
Incident date: Jul 10, 2023
SAFETY ISSUE: EXPLODING SUNROOF While driving my 2023 Hyundai Santa Fe Limited to work approximately at 6:15AM CST on 9/30/2024 on I-170 southbound in St. Louis, MO, the panoramic sunroof exploded. Car systems did not contain an indicator light or alert that the sunroof was stressed and about to explode. No debris (stone, rock, tree branch, item falling off a car or truck) or falling bird caus... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - STRUCTURE
Oct 1, 2024
Incident date: Jul 10, 2023
The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 70 MPH, the front driver’s side A-pillar trim detached. The contact stated that the failure was temporarily repaired with duct tape. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted.... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - SERVICE BRAKES, HYDRAULIC
Oct 1, 2024
Incident date: Jun 28, 2024
The contact owns a 2020 Porsche Taycan 4S. The contact received notification of NHTSA Campaign Number: 24V455000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. ... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - ENGINE
Oct 1, 2024
Incident date: Jun 28, 2024
The 2018 Toyota Highlander has less than 100K miles on it and has been diagnosed with an $11K repair for essentially a new engine! The dealership (Coughlin Toyota, Heath OH) has said it needs cylinder head assembly for $10,684.20. The error message we are getting is a "Check Engine" light "Take Vehicle to Dealership" and the AWD/ Traction Control shuts off. When searching online forums, there ... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) - STRUCTURE:BODY
Oct 1, 2024
Incident date: May 1, 2021
Noticed that my floor is getting soaked for no reason. After bring my truck to Arlington Toyota I found out that is was the cabin pressure vent that was leaking. The cabin pressure vent is found between the truck bed and cab. They recalled the third break light in 2019 for leaking water into the cabin but Toyota won’t recognize this pressure vent as a recall which is also leaking water into the ... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) - SEATS
Oct 1, 2024
Incident date: May 1, 2021
Noticed that my floor is getting soaked for no reason. After bring my truck to Arlington Toyota I found out that is was the cabin pressure vent that was leaking. The cabin pressure vent is found between the truck bed and cab. They recalled the third break light in 2019 for leaking water into the cabin but Toyota won’t recognize this pressure vent as a recall which is also leaking water into the ... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) - ENGINE AND ENGINE COOLING
Oct 1, 2024
Incident date: May 1, 2021
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contac... Read more
Incident date: Sep 16, 2024
The contact owns a 2019 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that on two separate occasions while driving at various speeds, the vehicle shut off without warning. The vehicle was taken to the dealer and the contact was informed that the failure w... Read more
Incident date: Sep 16, 2024
The contact owns a 2015 Ford Fusion. The contact stated while driving approximately 55 MPH, the vehicle lost motive power. The contact stated that upon inspection, an oil leak was found. The vehicle was towed to an independent mechanic; however, the vehicle was not diagnosed or repaired. The vehicle was towed to a local dealer where it was diagnosed and determined that the engine needed to be repl... Read more
Incident date: Sep 13, 2024
The component that malfunctioned was the steering wheel when traveling in excess of 50MPH. The steering wheel when turning left of center will catch and not return to center on own without the intervention of the driver. It is available for inspection upon request. If the driver does not intervene this can put other vehicles on the road and occupants of the vehicle malfunctioning at potential ri... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - UNKNOWN OR OTHER
Sep 30, 2024
Incident date: Sep 30, 2024
The sunroof will not close. Kia published a technical service bulletin (#319) in July 2023 related to this issue. The plastic wind deflector and track appear to have broken. We are unable to drive the vehicle due to inability to close (electronically or mechanically) the sunroof during any inclement weather.
Incident date: Sep 26, 2024
I have had multiple repairs to my transmission including full replacement. Gears are already slipping or hesitating and its only been 1 year.
Incident date: May 1, 2024
My 2019 Ford Edge SEL is having transmission issues that ford knows about, as many customers have the same issue starting between 37K to 60K miles. The transmission is jerky between 1st to 2nd, 2nd to 3rd, and 3rd to 4th gear. It starts from 15mph to 40 mph. No check engine light comes on. Sometimes it doesn't want to shift into the next gear briefly and I don't drive the vehicle hard at all. Vehi... Read more
Incident date: Sep 3, 2024
I've had 3 water pumps replaced first one was right before 36,000 miles, 2 were after the bumper to bumper warranty. Had the rear drive unit replaced for grinding, that was at about 28k miles, torque converter was also replaced at about 35k miles, oil leak from my camshaft carrier gasket, thermostat housing split, battery replaced after a year. This vehicle has been nothing but issue after issue. ... Read more
Incident date: Sep 3, 2024
I've had 3 water pumps replaced first one was right before 36,000 miles, 2 were after the bumper to bumper warranty. Had the rear drive unit replaced for grinding, that was at about 28k miles, torque converter was also replaced at about 35k miles, oil leak from my camshaft carrier gasket, thermostat housing split, battery replaced after a year. This vehicle has been nothing but issue after issue. ... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - POWER TRAIN
Sep 28, 2024
Incident date: Aug 30, 2024
Transmission hesitation when turning from stop. Scary when traffic is coming. Not safe and seems to be a common, known issue. https://www.odyclub.com/threads/2018-odyssey-having-1-3-second-acceleration-lag-from-stopped-or-rolling-on-9-speed-transmission.368250/ https://www.reddit.com/r/HondaOdyssey/comments/pxw7xz/2018_honda_odyssey_having_major_acceleration/ https://www.odyclub.com/threads/he... Read more
Incident date: Sep 26, 2024
I was parked in a downtown garage, and the vehicle would not start after many attempts, after about 45 minutes of trying (waiting 5 minutes between tries). The engine would turn normally and sounded like it was trying to start, but didn't fully engage. It finally did after 45 mins, and I drove it to the local Mazda dealer in Honolulu. I noticed the check-engine light was on at that time (but no... Read more
Incident date: Aug 1, 2024
See attached document for complaint.
Incident date: Aug 1, 2024
The black trim piece that is by the door and window (where the keyless entry pad is) flew off while driving. While getting the recall for the other piece, it was observed the other piece on the opposite door is lose as well. When I received the recall, I assumed the piece that flew off was the recall in question. Since the part flew off and the other is lose, I believe it is a safety hazard and a... Read more
Incident date: Sep 20, 2024
Significant fuel leak from top of engine, leaking down back of engine and creating puddles on ground. Potential fire hazard due to proximity to turbo and exhaust. No warning lamps or messages. Issue was confirmed at dealer and repaired by replacing multiple fuel injector supply lines.
Incident date: Sep 20, 2024
I had to put 3 sets of tires on my car by 50,000 miles. The Ford company told me to go to an alignment specialist because without putting some sort of aftermarket part on my car they can't properly align it and they are tired of fooling with it. I had taken my car for a regular 25,000 mile service, and my tires were so bad that the Ford company would not allow me to leave without rotating the ti... Read more
Incident date: Sep 20, 2024
Entertainment touch screen has a ghost touch, randomly will click options or turn music up or change my destination for GPS. Huge distraction, have almost ran into back of cars/ ran off the road trying to get my destination on GPS back going again.
Incident date: Aug 19, 2024
While driving my hybrid Maverick on the interstate at approximately 75 mph, I accelerated to overtake another vehicle going up a slight hill (very slight). When it hit around 80mph, the power meter hit 100% and there was a momentary complete loss of power (peddle felt dead under foot) and vehicle started to decelerate. I let off the pedal and reapplied gently staying well below 50% power. The truc... Read more
Incident date: Aug 19, 2024
Tire Size: 255/60R20 While driving to work on city roads, tire pressure indicator came on for passenger rear. Was able to get to Belle Tire before tire completely deflated. Mileage 7960. Vehicle Purchased new 12/23/23. Tire tread appears split as if there is a tire defect.