Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Sep 27, 2024
The contact owns a 2022 Jeep Renegade. The contact stated that the vehicle was experiencing difficulty starting. The contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle shuddered, lurched, and hesitated to respond while the RPMS were significantly high. The contact stated that the failure recurred while driving from a complete stop. Additionally, t... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - AIR BAGS
Oct 17, 2024
Incident date: Oct 17, 2024
Airbag light is deployed when passenger is sitting in seat. Module under seat is not recognizing the passenger and airbags are turned off. This is a safety concern in likeliness of an accident the passenger could be injured.
Incident date: Oct 17, 2024
The contact owns a 2018 Ford F-150. The contact stated while parked, there was an abnormal sound coming from the engine compartment. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the cam phasers needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the f... Read more
Incident date: Aug 10, 2024
The contact owns a 2019 RAM 1500. The contact stated that while parked, several unknown warning signals were illuminated. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA Campaign Number: 24V653000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)). The manufacturer was not notified of the failure. The failure mileage was 90,000.
Incident date: Oct 15, 2024
The contact owns a 2021 Ford Bronco Sport. The contact stated that while the daughter was driving at approximately 60 MPH, the vehicle suddenly lost automotive power. The vehicle was towed to the local dealer who diagnosed that the rear differential and transmission had failed and both needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assi... Read more
Incident date: Oct 7, 2024
Car goes into like a safety mode and does not accelerate when given gas. Car also will not go past 40mph. We see there is a recall for this issue for 2015 Honda accords but vin says it does not apply for this recall even though we are having the exact issue.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2024) - POWER TRAIN
Oct 16, 2024
Incident date: Oct 15, 2024
The contact owns a 2014 FIAT 500L. The contact stated that while driving at unknown speeds, the transmission began slipping out of gear. The transmission warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2024) - STRUCTURE:BODY
Oct 16, 2024
Incident date: Oct 15, 2024
When the brakes are applied while in low speeds and you are driving on rough pavement or you hit a bump in the road the car skids and won't come to a stop. It feels like the ABS has kicked in. There are a few brick roads in my town. In just one block when I stop it will skid almost completely through the stop sign. I have to brake almost halfway before I get to the stop sign. The other day I wa... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - POWER TRAIN
Oct 15, 2024
Incident date: Aug 23, 2024
My vehicle had been experiencing loud acceleration as well as difficulty while driving. Upon taking the vehicle to the dealership where purchased they informed me the rear differential on the vehicle was starting to fail. They informed me they had ordered the part from Mopar with no recollection of when it would be in other than it stating it was on backorder. We have tried getting in touch with M... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - WHEELS
Oct 15, 2024
Incident date: Aug 23, 2024
My vehicle had been experiencing loud acceleration as well as difficulty while driving. Upon taking the vehicle to the dealership where purchased they informed me the rear differential on the vehicle was starting to fail. They informed me they had ordered the part from Mopar with no recollection of when it would be in other than it stating it was on backorder. We have tried getting in touch with M... Read more
Incident date: Oct 8, 2024
I had a faulty secondary hood safety latch. My hood came up and flew off while I was driving at 45 miles per hour. The safety latch did not catch like it should have. I have since had it repaired which cost about $8,000. The hood still comes unlatched and pops open.
Crash
Incident date: Sep 17, 2024
The contact owns a 2023 Fisker Ocean. The contact received notifications of NHTSA Campaign Numbers: 24V499000(Electrical System) and 24V623000(Service Brakes, Electrical System); however, the parts to do the recalls repairs were not yet available. The local dealer was contacted and informed the contact that they could not assist. The contact stated that the manufacturer had exceeded a reasonable... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - STRUCTURE
Oct 15, 2024
Incident date: Sep 1, 2024
The contact owns a 2019 BMW X3. The contact received notification of NHTSA Campaign Number: 24V534000 (STRUCTURE) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
CHRYSLER
TOWN AND COUNTRY
(2014) - AIR BAGS
Oct 15, 2024
Incident date: Sep 1, 2024
The contact owns a 2018 Subaru Forester. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated, and the air bag was not activated message was displayed. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 70, 000.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2023) - ENGINE
Oct 15, 2024
Incident date: Aug 15, 2024
The contact owns a 2018 Ram Promaster 1500. The contact stated that while driving at an undisclosed speed, the service Hill Holder, Electronic Stability Control and check engine warning lights illuminated. The vehicle was taken to a local dealer where it was diagnosed with codes HAF, DTC, P0740, TCC clutch performance, and metal debris found in the transmission fluid. The vehicle was not repaired.... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2023) - ELECTRONIC STABILITY CONTROL (ESC)
Oct 15, 2024
Incident date: Aug 15, 2024
The contact owns a 2018 Ram Promaster 1500. The contact stated that while driving at an undisclosed speed, the service Hill Holder, Electronic Stability Control and check engine warning lights illuminated. The vehicle was taken to a local dealer where it was diagnosed with codes HAF, DTC, P0740, TCC clutch performance, and metal debris found in the transmission fluid. The vehicle was not repaired.... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2023) - ELECTRICAL SYSTEM
Oct 15, 2024
Incident date: Aug 15, 2024
Faulty rear camera system. When reversing the vehicle, the infotainment screen shows a turbulent gray static screen rather than a rear view of the vehicle. Extreme safety concern and hazard. Issue is recurring.
Incident date: Sep 5, 2023
I pulled into a driveway on a one lane road (due to construction) to allow a car traveling downhill to pass so they would not have to back up. I had come to a complete stop in the driveway with the car in drive. As I started to put the car in reverse it surged forward at a high rate of speed crashing into my neighbor's garage, tearing the door completely down pushing the door into the garage and m... Read more
Incident date: Sep 5, 2023
I pulled into a driveway on a one lane road (due to construction) to allow a car traveling downhill to pass so they would not have to back up. I had come to a complete stop in the driveway with the car in drive. As I started to put the car in reverse it surged forward at a high rate of speed crashing into my neighbor's garage, tearing the door completely down pushing the door into the garage and m... Read more
Incident date: Sep 5, 2023
There is a recall on our passenger side air bag - NHTSARecall #23V-865. Toyota recall#23TA15 Bellingham Toyota verified this - and we have an indicator/problem light that is on. I am very upset becuase we were told a fix would be available in 3rd qtr 2024 and now it is 4th qtr 2024. When I called Toyota headquarters, they have no answer as to when there will be a fix. They offered a loaner - howev... Read more
Incident date: Oct 7, 2024
I am experiencing episodic loss of power steering assist without warning. This lasts for several seconds then power steering is restored. "StabiliTrak” message may be displayed during the event. On one occasion my radio also went off when my power steering failed. On one occasion my vehicle died shortly after losing power steering which almost resulted in me having a motor vehicle accident.... Read more
Incident date: Oct 11, 2024
First, there is a problem with the transmission. The car will stall or stop abruptly while driving. Second, the automatic turn signals do not work. Third, the driver safety belt does tightly secure the driver.
Incident date: Oct 11, 2024
First, there is a problem with the transmission. The car will stall or stop abruptly while driving. Second, the automatic turn signals do not work. Third, the driver safety belt does tightly secure the driver.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - ELECTRICAL SYSTEM
Oct 13, 2024
Incident date: Sep 23, 2024
Radio has backup that went black. Cost is $1,200-$2,000 to get the radio fix. The map feature doesn’t work. Backup feature doesn’t work. I can’t adjust radio stations. I live in rural TN and need my radio to work for my protection. I live on social security. That would be my whole month paycheck. It should be covered.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - UNKNOWN OR OTHER
Oct 13, 2024
Incident date: Sep 23, 2024
Sunroof shattered while driving. Nothing struck the glass, we were not around any other vehicles, etc. it just exploded. The slide was closed, so no glass fell in vehicle.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Oct 13, 2024
Incident date: Sep 23, 2024
While driving on an open road, two lanes traveling the same direction the collision mitigation system was activated. The only thing I can think is that it was due to a bicycle that was traveling the same direction at a slower speed than I was driving but I had plenty of room to go around and was not even close to hitting them. The brakes were activated which was not only scary but dangerous. Ha... Read more
Incident date: Oct 11, 2024
It was recalled before for water getting into the trunk causing electrical issues(even fires). I brought it to a dealership to have it fixed, water is still getting into my vehicle. Dealership said there is nothing we can do since the recall is gone.
Incident date: Oct 4, 2024
At 49k miles and 4 months out of warranty, the car began leaking oil and smelling like smoke. The dealer diagnosed with a cracked cylinder head and repaired it.
CHRYSLER
TOWN AND COUNTRY
(2014) - SERVICE BRAKES
Oct 12, 2024
Incident date: Oct 12, 2024
While braking at around 15 mph there is a sudden loss of braking force that causes the car to surge forward. This happens as the car switches from regenerative braking to pad braking. It has almost caused an accident a few times for me.
CHRYSLER
TOWN AND COUNTRY
(2009) - SEATS
Oct 11, 2024
Incident date: Oct 4, 2024
The passenger seating area is contained within a slide out of the motorhome. This slide out crept out roughly two inches during 4 hours of travel. This indicates the slide out was not secured in place. This also makes the motorhome wider and the slide out could continue to move out. There are not warnings or other indicators that this situation existed. The slide out creep is a known issue by... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - STRUCTURE
Oct 11, 2024
Incident date: Oct 5, 2024
The contact owns a 2001 Nissan Pathfinder. The contact stated that the door open warning light was illuminated. In addition, the vehicle dome light remained on. The contact stated when opening the rear door hatch there was an abnormal noise present. The contact related the failure to NHTSA Campaign Number: 01V282000 (Structure). The vehicle was taken to the dealer where she was informed that the... Read more
Incident date: Jun 17, 2021
For 4-5 weeks the car often would not start. Jump the battery and it would start. Run fine 1-2 days then require another jump. At end required jump nearly every time it was to be used. Presently at Mazda dealer. They confirm the problem. They cannot find the cause. Car has been there two weeks. Waiting for assistance from manufacturer. I researched this on the internet. Visited many Mazda ... Read more
Incident date: Jun 17, 2021
I am reporting a critical safety issue with my KIA EV9. The vehicle's information screen, which displays essential driving data such as vehicle speed, cruise control status, advanced driving system indicators, lights, and signals, has malfunctioned. On two separate occasions, the screen went completely black while driving, leaving all critical driving information inaccessible. This malfunction pos... Read more
Incident date: Oct 10, 2024
The contact owns a 2013 Ram 1500. The contact stated while driving 60 MPH, the steering wheel seized with the power steering warning light illuminated. The contact used excessive force to steer the vehicle off to the side of the road. Due to the failure, the vehicle was towed to an independent mechanic where the vehicle was diagnosed with an electrical power steering gear failure. The independent ... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - STEERING
Oct 11, 2024
Incident date: Jan 1, 2014
To the CA Automotive Repair Bureau, [XXX] complaint, In 2022, I bought a new Outback at Albany Subaru. In October 2024, my car has 33,000 miles and I've had all of my 3,000-mile oil changes, inspections, and Warranty repairs done by Albany Subaru. I pay $100 for each repair that's covered under Subaru's extended Warranty. In 2023, the car's Dashboard Computer/Radio Head Unit was repaired, I drove ... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - STRUCTURE:BODY
Oct 10, 2024
Incident date: Oct 3, 2024
In December 2023 I purchased my first car, a 2016 Hyundai Tucsan Limited Edition. The car had approx. 70k miles. After only 9 months, I noticed I was unable to gain access into the rear passenger side door. I quickly ruled out child locks, faulty fuses, and any other issues as directed in the owners manual. The window is still functional. As of today, 10/10/24 Ive had no luck being able to open th... Read more
Incident date: Oct 2, 2024
The contact owns a 2024 Chevrolet Trax. The contact stated while driving 65 MPH, the brakes failed to respond as needed. The contact also stated that while attempting to open the doors, the contact heard an abnormal sound, and the radio was independently activated. The vehicle was driven to the dealer, and it was diagnosed that the software needed to be updated. The manufacturer was notified of th... Read more
Incident date: Sep 26, 2024
For about a month now my vehicle is telling me to put it in park when it is already in park. Have to restart multiple times and go through all the gears put it back in park turn it off and still get the "shift to park" error. It does not happen every time I use my vehicle, but it happens so much I am unsure if it is safe to use. Even though it shows it is in park I wonder is it really? I have c... Read more
Incident date: Oct 10, 2024
Front camera stopped working after a long period of working intermittently (started to happen after passing warranty at 30,000 miles). Without that camera many safety features are disabled, like a front collision warning, lane departure, cruise control with adoptive speed, emergency breaking. The cable and processor issue was confirmed by Ford dealership service.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2024) - ENGINE
Oct 9, 2024
Incident date: Oct 8, 2024
car try to stop in highway, automatically acceleration doesn’t work and speed drop Down even try to push gas paddle it doesn’t run goes very slow speed goes down 30 m/h feel very danger and very scary!
Incident date: Oct 4, 2024
While driving home, driving speed was 55 mph, car engine bogged down and orange wrench icon illuminated on dash. I was not far from home and was able to continue and "limp" home. Car would not go faster than 10-15 mph. When I parked car in garage and shut car off, the brake lights stayed on. There was no warning lights or anything wrong with car before incident. Car has not been inspected by ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2024) - ENGINE
Oct 9, 2024
Incident date: Oct 4, 2024
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, there was an engine misfire with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed and determined that the engine block needed to be replaced. The manufacturer was made aware of the failure a... Read more
Incident date: Oct 9, 2024
Truck would not start or crank over. It had to be towed to a dealership and the starter was replaced.
Incident date: Oct 4, 2023
My 2018 RDX has started to jerk when I stop and then restart. I have noticed some hesitation and a bit of jerky driving but today it was very noticeable. I could barely go above 40 miles an hour after I started driving after a stop light and the car was very jerky. It seems to be either a fuel pump or transmission issue. I am going to check with the RDX dealership where I bought the car in 201... Read more
Incident date: Aug 1, 2024
The contact owns a 2024 BMW X6. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The... Read more
Incident date: May 23, 2024
After car is idle, when pressing the gas, the car instantly stops as if you have slammed on the break, feeling like you have driven into a brick wall. The intensity of the stop causes you to jerk aggressively in your seat. This has happened on more than one occasion. Without a seatbelt it would cause injury as well as the possibility of causing an accident with other vehicles. When this happens,... Read more
Incident date: May 23, 2024
The contact owns a 2017 GMC Acadia. The contact stated that the gear shifter acknowledged while shifting to park and activated the Press-to-Start button to turn off the vehicle. The message to shift to park was displayed on the instrument panel while the gear shifter was already in park. The dealer was contacted and confirmed there was no recall on the VIN. The vehicle had not been taken to the de... Read more
Incident date: Sep 15, 2024
The contact owns a 2015 Cadillac SRX. The contact stated while driving at an undisclosed speed at night, the headlights were dim. The vehicle was taken to an independent mechanic, who replaced both headlight bulbs; however, the failure recurred. The contact related the failure to the headlight weather seals eroding prematurely, allowing moisture to enter the headlight housing. The vehicle was not ... Read more
Incident date: Sep 15, 2024
I was called told suspension issue unrelated to accident. Sounds like a recall from the same year and same model. Could it be under this recall? Suspension: Front Recall date 2023-03-30 Recall no. 23V235000 Tesla, Inc. (Tesla) is recalling certain 2018-2019 Model 3 vehicles. The front suspension lateral link fasteners may loosen, allowing the lateral link to separate from the sub-frame. Recal... Read more
Incident date: Oct 7, 2024
It is far too easy to accidentally hit and activate cruise control button on the steering wheel when turning. If your thumb brushes up against the button the car can continue moving when you expect it to be slowing down either coasting or staying at the same speed when using 1-pedal driving. This could easily cause an accident when coming up to a turn and someone is crossing the street or similar ... Read more