Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - ENGINE
Oct 30, 2024
Incident date: Jul 21, 2024
The engine failed and the symptoms were all the coolant was gone, hot indicator, large amounts amounts of smoke coming out of exhaust and a burning smell. Once coolant added, ck engine light came on with codes P300 and P301 (I think). The vehicle was under warranty and has been fixed with a new engine by dealer. The warranty company did inspect car before being fixed. Initially the only proble... Read more
Incident date: Oct 22, 2024
Front Camera Fault & Pre-Collision Assist Not Available Errors COLLISION WARN MALFUNCTION, COLLISION WARN NOT AVAILABLE or COLLISION WARN DISPLAY FAULT. Over 30k miles in the car so the warranty is over for bumper to bumper coverage. Dealer said an update would fix the issue. It cost 2k. Paid. The error came back within a day. Dealer says the next option is to replace all the wiring for the ... Read more
Incident date: Oct 22, 2024
Front Camera Fault & Pre-Collision Assist Not Available Errors COLLISION WARN MALFUNCTION, COLLISION WARN NOT AVAILABLE or COLLISION WARN DISPLAY FAULT. Over 30k miles in the car so the warranty is over for bumper to bumper coverage. Dealer said an update would fix the issue. It cost 2k. Paid. The error came back within a day. Dealer says the next option is to replace all the wiring for the ... Read more
Incident date: Oct 22, 2024
Front Camera Fault & Pre-Collision Assist Not Available Errors COLLISION WARN MALFUNCTION, COLLISION WARN NOT AVAILABLE or COLLISION WARN DISPLAY FAULT. Over 30k miles in the car so the warranty is over for bumper to bumper coverage. Dealer said an update would fix the issue. It cost 2k. Paid. The error came back within a day. Dealer says the next option is to replace all the wiring for the ... Read more
Incident date: Aug 14, 2024
The contact owns a 2015 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the vehicle briefly shuddered before losing motive power. The contact was able to coast to the shoulder of the roadway, where the failure persisted. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that the transmission required a flus... Read more
Incident date: Oct 25, 2024
Vehicle unexpectedly lost power on a major highway. Limped into a service station, called for a tow truck. Several days later vehicle was repaired with a bill of $2800. Four weeks later, while driving, check engine light comes on. Contact dealership that completed repairs, brought car in. Now it’s the 48V Hybrid battery needs to be replaced, $4000. Based on some cursory research, this is a known... Read more
Incident date: Oct 25, 2024
Vehicle unexpectedly lost power on a major highway. Limped into a service station, called for a tow truck. Several days later vehicle was repaired with a bill of $2800. Four weeks later, while driving, check engine light comes on. Contact dealership that completed repairs, brought car in. Now it’s the 48V Hybrid battery needs to be replaced, $4000. Based on some cursory research, this is a known... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - ELECTRICAL SYSTEM
Oct 29, 2024
Incident date: Oct 21, 2024
The contact owns a 2013 BMW Z4. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System ); however, the part to do the recall repair was not yet available. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the is... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - LATCHES/LOCKS/LINKAGES
Oct 29, 2024
Incident date: Jan 15, 2023
The contact owns a 2022 Tesla Model Y. The contact stated that after parking the vehicle, the contact noticed that the front hood lid had opened unintentionally. The contact stated that the failure occurred on several occasions. Additionally, the contact stated that while driving and attempting to brake, the regenerative braking system malfunctioned, causing the braking distance to be extended. T... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - EXTERIOR LIGHTING
Oct 29, 2024
Incident date: Jan 15, 2023
Daylight Running Lights (DRLs) burned out, and Tesla charges exorbitant amounts to repair each DRL and headlight assembly, over $3,500 for each side. This is apparently a known issue with all 2017-2021 Tesla Model S vehicles, as it is widely discussed on Tesla owner forums. The DRLs are prone to repeated failures even after being replaced. Tesla will replace the DRL and headlight assembly as long ... Read more
Incident date: Oct 1, 2024
The "Shift to Park" error warning comes on even though the vehicle is in park. The vehicle will not turn off. I had this issue with my 2017 GMC Acadia. They tried to fix it once, but it came back. I see in the 2019 version that they have added an audible dinging to the warning. I would have thought after at least 2 years they would have resolved this issue. They just made it more annoying by ... Read more
Incident date: Oct 1, 2024
Check engine light came on, when car was plugged in to investigate you get the number one cylinder is misfiring warning. Had a coil pack replaced and within 200 miles, the check engine light returned. Currently my vehicle is at the ford dealership and they are reporting I need a new motor. I am losing antifreeze which is going into the cylinders.
Incident date: Jan 24, 2023
The car once I started, it gave us a red warning that said electrical system problem. At that point, I was unable to put the car in drive or put the car in reverse. The only thing I was able to do is put the car in neutral. The car would not move. The same issue happened when I was driving with the car. It gave me the error message at which point I had to pull over on the shoulder.
Incident date: Oct 24, 2024
The battery was recalled due to fire risk, but FSA indicated no repairs is available, and advised driver not to charge the car, and not to park it near any structural. I contacted (1) dealer (2) Chrysler capital (3) Jeep customer service. No body can provide any solution for this matter. I would like to have my leased car returned and get compensated for the months that I have already pre-paid (20... Read more
Incident date: Oct 25, 2024
For over a year, my 2018 Honda Odyssey has intermittently hesitated when accelerating, particularly when pulling into intersections or merging into traffic. This hesitation creates a significant safety risk, as the vehicle momentarily fails to respond to acceleration, increasing the potential for collisions in situations where immediate response is necessary. The issue is consistent with symptoms... Read more
Incident date: Jul 10, 2024
Left driver side window conked out, does not go up or down.
Incident date: Oct 1, 2024
I have a 2018 Tesla Model 3 that was involved in an accident on 10/12/2024. It has Enhanced Autopilot, which was the most advanced version of self driving when I bought the car. It was engaged in "Navigate on Autopilot" on the freeway. The car was following the freeway as it veered to the left, but then it stopped following the lines and crashed into the side of the freeway. The result of the ... Read more
Crash
Incident date: Mar 14, 2019
This is an update to Complaint Number 11619818 filed on 10/15/2024. The engine surging problem referenced in the original report has been resolved per Technical Service Bulletin 21-2389, found on your website and forwarded to a local Ford dealership service department. Thank you for making available to the public these important technical documents! Best Regards, [XXX] INFORMATION REDACTED PUR... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - ENGINE
Oct 25, 2024
Incident date: Aug 27, 2024
The component that’s failing on my truck is the Apple car play and a check engine light (CODE P0024) which indicates Exhaust Camshaft Position, Bank 2. My safety and others safety is put at risk while having these issues: 1.) The Apple Car Play, having to take my focus off of driving to try and unplug my phone and plug it back in to HOPEFULLY fix the issue of using the navigation or phone call... Read more
Incident date: Oct 11, 2024
Two issues. Please consider ordering a recall for this 2022 year model. 1. Passenger grab rail. The first time I pulled up on the rail to place the motorcycle on the center stand (as instructed in the owners manual), the grab handle broke, separated from the dowl connecting point. Had this occurred while riding with a passenger this could have led to my passenger falling off the bike. It is useles... Read more
Incident date: Jul 16, 2024
Engine off, lost power steering and brakes. Gave me an error on the dash something about not being able to shift. Have 2 kids
Incident date: Oct 21, 2024
I purchased a used vehicle but have found out the oxygen sensor is feeding false error codes to the main OBC causing leaks into driver compartment causing engine to stall while auto in motion and most importantly causing steering wheel to lock, have spoken with VWoA but they have no direct influence with VW or dealerships even if a warranty issue because all parties are independent contractors and... Read more
Incident date: Oct 21, 2024
I have had issue after issue with this car ever since I got it. Within the first year of my lease, my car was at the dealership for 4 to 5 months. Most of it in one long stint. The vehicle was consistently having problems. All the while, I’m paying for a car I wasn’t even able to drive for a huge chunk of year 1. One time, the car completely shut down and stopped in the middle of the freeway w... Read more
Incident date: Oct 21, 2024
I have had issue after issue with this car ever since I got it. Within the first year of my lease, my car was at the dealership for 4 to 5 months. Most of it in one long stint. The vehicle was consistently having problems. All the while, I’m paying for a car I wasn’t even able to drive for a huge chunk of year 1. One time, the car completely shut down and stopped in the middle of the freeway w... Read more
Incident date: Sep 24, 2024
I have noticed an issue with Driver side mirror housing, vibrates, and shakes while driving at any speed since I took delivery on September 27, 2024 from Subaru Of Clear Lake. It is making it hard to observe anything in that mirror, making it almost useless. Took it to Team Gilman Subaru north. They said that they tighten the mirror/ housing and that are confident that it is secure, but once I pu... Read more
Incident date: Sep 24, 2024
While driving the vehicle, the break lights are on, when you stop, or press the break peddle, the break lights go out, therefore giving no warning to the vehicles behind you.
Incident date: Oct 23, 2024
My wife was driving the 2016 KIA Soul EV and the car just shut itself off in the middle of the intersection. She was able to turn the car off and turn it back on, but nearly caused an accident. A few months later it did it again. After getting a new software update, I told KIA About the vehicle shutting down, and they told me that if it happens again that we will need to bring it it. So we br... Read more
Incident date: Oct 2, 2024
I visited the [XXX] in Greensboro, NC on [XXX], was inside the Y for around five minutes, and when I came out and got back to my car, the car would not start, the battery was completely dead. I called USAA Road Service, they came and said I had a very discharged battery. They helped me get the car started, and I got home OK. I do not know what caused the battery to fail. After the battery faile... Read more
Incident date: Oct 2, 2024
The contact owns a 2016 Freightliner Cascadia. The contact stated that while a driver was attempting to exit parking lot, the S-Cam 2 and S-Cam support bracket independently detached. No warning light was illuminated. A local independent mechanic arrived on scene to inspect the vehicle and it was determined that the S-Cam bracket and S-Cam mount needed to be replaced. The vehicle was not repaired.... Read more
Incident date: Oct 2, 2024
The contact owns a 2016 Freightliner Cascadia. The contact stated that while a driver was attempting to exit parking lot, the S-Cam 2 and S-Cam support bracket independently detached. No warning light was illuminated. A local independent mechanic arrived on scene to inspect the vehicle and it was determined that the S-Cam bracket and S-Cam mount needed to be replaced. The vehicle was not repaired.... Read more
Incident date: Oct 22, 2024
While driving at highway speeds, the driver initiated what was to be a standard lane change from right to left to accommodate traffic merging onto the highway into the right-hand lane. About halfway through the lane change, the vehicle automatically and unexpectedly braked hard, locking the wheels. This led to high stress and back/neck pain. If traffic had not been light at the time, the vehicl... Read more
Incident date: Oct 18, 2024
I came to a stop at a stop sign. The start/stop feature activated and the engine shut off. When I lifted my foot off the brake, the engine did not restart (as it's supposed to), and then vehicle automatically shifted itself into neutral (without any of my doing). I put the emergency flashers on to alert other motorists, hoping to avoid a rear-end collision as I was stopped in the middle of an inte... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - POWER TRAIN
Oct 22, 2024
Incident date: Oct 7, 2024
Transmission issues that are known to the manufacturer. Backed out onto a road while there was no traffic, shifter into drive and the transmission made a banging noise and refused to shift. Cars started coming in behind me and I was blocking traffic. Was able to get it into neutral then into drive so I could pull away. This is a well known issue to Ford and they have only offered service bulletins... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
Oct 22, 2024
Incident date: Jul 18, 2024
The contact owns a 2015 Kia Optima. The contact stated while driving approximately 45 MPH, the air bag warning light illuminated. The contact stated that two independent mechanics were sent to the residence to diagnose the vehicle. The contact was informed that the clock spring needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage wa... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - SERVICE BRAKES
Oct 22, 2024
Incident date: Oct 22, 2024
October 10, 2024, I was pulling out of my job’s parking lot when I was attempting to brake before pulling out into traffic on the Main Street. My vehicle would not stop despite my having the brakes to the floor. I was almost in traffic before the brakes started to work. On October 18, 2024, I experienced the same problem when I was pulling out of a gas station and tried to stop before pulling in... Read more
Incident date: Oct 9, 2024
While driving at night if the headlights will randomly turn completely off
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) - EXTERIOR LIGHTING
Oct 21, 2024
Incident date: Oct 7, 2024
Headlight /DRL out - no alerts or messages
Incident date: Oct 19, 2024
White smoke began to ooze from under the hood, as well as through my ac vents.
Incident date: Oct 18, 2024
The contact owns a 2012 Kia Optima. The contact stated while driving at undisclosed speeds, the brake pedal was depressed and went to the floorboard. The contact stated that several times the brake pedal was depressed approximately a half-inch to an inch. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who replaced the brake master cylinder. The vehicle ... Read more
Incident date: Oct 18, 2024
I'm getting warning lights to service abs system and traction control, also cruise control and 4 wheel wheel drive will not engage. Dealer replaced abs control module while truck was under warranty and now at 58000 miles I'm having the same problem as I did when it was fixed earlier. This is a safety Hazzard and a recall needs to be done because theses vehicles were built for towing heavy loads an... Read more
Incident date: Sep 28, 2024
My vehicle is equipped with Toyota Safety Sense, which includes Full-Speed Range Dynamic Radar Cruise Control (DRCC) and a Pre-Collision System. Today, while driving with DRCC engaged, my vehicle followed a leading car and appropriately slowed down to 2 mph as we approached a signalized intersection. However, when the leading vehicle changed lanes, a gap was created between me and a new lead vehic... Read more
Crash
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - STRUCTURE:BODY
Oct 20, 2024
Incident date: Oct 19, 2024
Whenever the vehicle is driven, despite the temperature, the panoramic moon roof cracks and creaks and sounds like it is going to break. The dealer said numerous people have also complained about this happening and BMW will NOT do anything about it. This is my 3rd X3 of this body style and my other two did not have this issue because BMW didn't "cheapen" out on the window sealant and materials of ... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - UNKNOWN OR OTHER
Oct 20, 2024
Incident date: Oct 4, 2024
It displays a secure vehicle against rolling warning which is caused by a faulty gear selector assembly. After researching on the Internet and talking to the dealer repair specialist, this seems to be a common issue for this model and it should not have happened this early in the car (the car is only 7 yrs old and has very low mileage since it was not driven much during 3 years of covid). This is ... Read more
CHRYSLER
PT CRUISER
(2005) - LANE DEPARTURE: WARNING
Oct 18, 2024
Incident date: Oct 1, 2024
1. Autosteer/Lane assist failure, yes its available for inspection upon request with Tesla 2. Due to above failure met with a crash which led to severe medical issues 3. The car has been totalled and the car is not functional, waiting on Tesla to inspect and confirm 4. Police has filed a crash report but manufacturer, insurance yet to inspect the vehicle or component 5. Absolutely NO WARNING lamp... Read more
Crash
1 injured
CHRYSLER
PT CRUISER
(2005) - VISIBILITY/WIPER
Oct 18, 2024
Incident date: Jun 30, 2018
The headlights are very dim It is like driving your vehicle with a flashlight as the lighting. When you turn on bright lights you can see good but your then endangering drivers going the opposite directions It is very dangerous. If you reserch this issue on the internet it is a well lnown problem. How can people drive their cars like this. I did inquire with GM and they said they did at one time... Read more
Incident date: Oct 17, 2024
I'm getting warnings all of a sudden that the Pre Collision Assist, Advance Trac and AWD are either not available or have a fault and need service. There were some other warnings which I don't recall as when driving I wanted to keep my eyes on the road as much as possible. Right now, it is not showing those. I have lost all safety features like backup sensors, forward sensors, lane wandering an... Read more
Incident date: Oct 16, 2024
The contact owns a 2023 Hyundai Ioniq 5. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with several unknown warning lights illuminated. The vehicle was towed to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 6,500. The VIN was not available.
Incident date: Oct 16, 2024
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware... Read more
Incident date: Oct 18, 2024
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware... Read more
Incident date: Oct 7, 2024
The vehicle had a light for emissions. Brought to Honda dealer. Charged me for two diagnosis fees. The tank / neck and fuel pump all rusted out at connection. No rust under or on the vehicle. Obviously the manufacturer has poor quality tank. This does not happen on 8 yr old vehicle and they want $4500 to fix.