Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Dec 19, 2024
The contact owns a 2024 Honda HR-V. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that several undisclosed dealers were contacted and confirmed that the parts for the recall repair ... Read more
Incident date: Sep 28, 2024
Incident Report Vehicle Information: Year: 2016 Make: Chevrolet Model: Suburban I am experiencing a recurring issue with my 2016 Chevrolet Suburban involving the steering column lock module and the theft deterrent system. The truck intermittently fails to start, displaying a "Theft Deterrent" warning message on the dashboard and lighting get dim on the display. On some occasions, af... Read more
Incident date: Dec 19, 2024
The automatic braking system will activate at various times shaking the wheel and applying the brakes. This happens when there is nothing in front of the vehicle.
Incident date: Nov 29, 2024
Multiple systems failed on this unit. Trailer Brake failure—The rear trailer brake wires were discovered to be severed inside the wheel drum from the factory. For the first year of use they were inoperable. This was suspected and confirmed with a thermal camera. The tow vehicle also alarmed “Check trailer brakes” while driving. A dealer inspected them and found the wires severed. This was... Read more
Incident date: Nov 29, 2024
Abs ,traction control, and brake lights stay on I took it to the dealer they told me it was internal failure on the abs module I can't afford 1200$ to fix it I'm in a jeep club this is a common problem it should be recalled and fixed for free it's a safety hazard. And you lose power you can't even pass another car when all the lights are illuminated.
Incident date: Nov 29, 2024
Abs ,traction control, and brake lights stay on I took it to the dealer they told me it was internal failure on the abs module I can't afford 1200$ to fix it I'm in a jeep club this is a common problem it should be recalled and fixed for free it's a safety hazard. And you lose power you can't even pass another car when all the lights are illuminated.
CHRYSLER
TOWN AND COUNTRY
(2013) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Dec 18, 2024
Incident date: Aug 18, 2024
No cams working, no reverse cam, no 360 view, no auto wipers, no regular cruise, no FSD, no ASS or dumb summoning, no emergency braking, no park assist and for some reason no navigation
Incident date: Dec 3, 2024
The contact owns a 2010 Toyota Prius. The contact stated while driving at undisclosed speeds, while depressing the brake pedal the vehicle failed to come to a complete stop and the brake pedal was firm. No warning light was illuminated. The vehicle was towed to a local independent mechanic where it was diagnosed and determined that the brake module needed to be replaced. The local dealer was not c... Read more
Incident date: Dec 3, 2024
Popping sounds through speakers and then infotainment screen goes black. No camera no sensors. Nothing.
Incident date: Dec 3, 2024
I was traveling east bound on i26 when the Bosch fuel pump exploded and sent metal shavings throughout the fuel system. It's the same pump GM has settled a class action lawsuit when I spoke to the adjuster I was told.my truck wasn't included but yet it has the Bosch fuel pump the lawsuit is for cost me 10000 to repair. I have repair bill. And then I was in a accident and the air bag curtain deplo... Read more
Crash
CHRYSLER
TOWN AND COUNTRY
(2014) - ENGINE
Dec 18, 2024
Incident date: Dec 7, 2024
The vehicle jerks from gear to gear when getting the car to move, hesitates and feels like it's skips
Incident date: Dec 3, 2024
Seat Calibration; Airbag/Seat Belt Tensioner, level control system malfunction etc
Incident date: Dec 2, 2024
Driving at night on [XXX] car in front of me swerved leaving a big deer in front of me on a car on my left, the BMW did not warn me, adjust speed, cinch restraints, or brake, There was no collision warning or advanced readiness at all! I hit the deer at 75 approx, went airborne and totaled my car. BMW wanted to see the vehicle and take data from it since even the cameras didn’t record, no saf... Read more
Crash
CHRYSLER
TOWN AND COUNTRY
(2011) - ENGINE
Dec 18, 2024
Incident date: Dec 18, 2024
Coolant intrusion to engine cylinder bay which leads to misfires, white smoke and constant lagging, jerking and rough starts. Dealership confirmed new engine is required to remedy this issue.
CHRYSLER
TOWN AND COUNTRY
(2016) - ENGINE
Dec 18, 2024
Incident date: Dec 18, 2024
The contact’s son owns a 2017 Ford Fusion. The contact stated that his son attempted to start the vehicle and became aware that the engine was struggling to turn over. The check engine warning light illuminated and there was white smoke coming out of the exhaust. The contact checked under the hood and the coolant level was significantly low. The contact’s son left the vehicle parked. The local... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - FUEL/PROPULSION SYSTEM
Dec 18, 2024
Incident date: Dec 18, 2024
Vehicle has a known issue with fuel pump which causes it to randomly turn off. Mine stopped in the middle of a busy service road and I had to get towing and police to help with getting the car off the road and diverting traffic. The car has turned off several other times as well, but the incident on 8/8 was documented via tow receipt.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Dec 18, 2024
Incident date: Nov 23, 2024
Tesla has told me the AP4 computer has failed in my car which has resulted in them having to replace it. I had this issue start right around December 7, 2024. I scheduled the soonest appointment available for December 24, 2024 however Tesla contacted me and moved my appointment because they stated that the part was unavailable at this time and should be delivered by January 24, 2025. Not offering ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) - ELECTRICAL SYSTEM
Dec 17, 2024
Incident date: Jun 1, 2024
While cruising at approximately 40 mph on a surface street, the car lost all power, completely shutting down. After rolling for two seconds it turned back on.
Incident date: Dec 17, 2024
• Make: Tesla • Model: Model Y • Year: 2024 Description of the Problem: After a software update pushed by Tesla, the AP4 computer in my 2024 Tesla Model Y shorted out, causing a complete failure of all systems controlled by this computer. The following safety-critical and driver-assist features have become non-functional: Cruise Control (adaptive or otherwise) Forward Collision Warning... Read more
Incident date: Dec 17, 2024
• Make: Tesla • Model: Model Y • Year: 2024 Description of the Problem: After a software update pushed by Tesla, the AP4 computer in my 2024 Tesla Model Y shorted out, causing a complete failure of all systems controlled by this computer. The following safety-critical and driver-assist features have become non-functional: Cruise Control (adaptive or otherwise) Forward Collision Warning... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - POWER TRAIN
Dec 16, 2024
Incident date: Dec 1, 2024
Just recently I've noticed that when the engine is running and I'm stopped or parked the truck will "lurch". Almost as if I'm trying to hit the gas while parked or holding the brakes. Since this has started, I've also noticed that from 25mph to 60/65mph there is a violent vibration ONLY under acceleration (20-25% on the power meter) while the engine is running. Issue worsens depending on the mode ... Read more
Incident date: Sep 30, 2024
The actuator that locks the charge port door failed in the closed position so the car could not be charged. I took the car to the dealer and the broke the covering off the charge port door so the car could be charged. The actuator and to door need to be replaced.
Incident date: Dec 16, 2024
GM has a know issue with the side detection system and refuses to do anything about it even after there service bulletin expired. When this fail it can cause other issues with the dashboard system failure and more. In this case the system would never shutdown draining the battery.
CHRYSLER
TOWN AND COUNTRY
(2015) - SEAT BELTS
Dec 16, 2024
Incident date: Oct 9, 2024
The contact owns a 2015 Ford Escape. The contact stated while starting the vehicle, the contact became aware that the front driver’s side seat belt was inoperable. The contact stated that the seat belt failed to latch properly, and the contact had to pull the seat belt several times to securely latch the seat belt. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - UNKNOWN OR OTHER
Dec 16, 2024
Incident date: Oct 9, 2024
The contact owns a 2018 Ford Escape. The contact stated while the vehicle was parked, the vehicle stalled and failed to return to normal operation. An unknown warning light was illuminated. The vehicle was towed to a dealer to be diagnosed. The diagnostic test result was not provided. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA H... Read more
Incident date: Nov 25, 2024
When shifted into park, persistent error message that car was not in park. Unable to shut off the car despite numerous manipulations of shift. Few similar preceeding incidents were resolved by shift to drive then back to park. Goes to dealer tomorrow. Car running endlessly is dangerous. What if I could not stay with the car, or the car was on the local ferry. No one has inspected it yet. First tim... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - VISIBILITY/WIPER
Dec 15, 2024
Incident date: May 31, 2024
All the cameras for the Tesla Model Y has stopped working, without this lots of features stopped working including rear camera which is needed to reverse to charge the vehicle and anyware to park. All the collision warning systems including front and side stopped working. Wipers don't activate and figured to change to manual. Headlights always stay in highbeam. Looks like there are known issues an... Read more
Incident date: Dec 1, 2024
The sunroofs have a drain which sometimes can plug up. This car was maintained several times a year since purchase by Toyota dealer. When the drain plugged up this fall, water backed up and came down inside of the passenger compartment on top of the electrical fuses, body computer. The leak IS NOT DETECTABLE by owner or occupant. But when it manifests itself, it does so with the Blind Spot Mo... Read more
Incident date: Sep 10, 2024
Problem with the BCM, my signal lights, headlights and beeper is not working. My power lock doesn't work nor my beeper
Incident date: May 30, 2024
No precursors and vehicle always followed recommended maintenance. Started vehicle and began making knocking and screeching sound which grew increasingly louder, followed by the engine light flashing. Immediately pulled over and had vehicle towed. Gunn Honda ran diagnostics and determined engine failure originating in the lower engine.
Incident date: May 30, 2024
I bought this car from a Honda dealership 1 month ago and my brakes are squeaking very loud when reversing my car. It happens every morning and is very frustrating. I would like this fixed for it being such an expensive car.
Incident date: Dec 1, 2024
There is a recall on my 2020 Acura MDX and I have been going to the local Acura dealer to get the part for the last 6 months and every time I go they tell me they are still waiting for the part. Periodically, the vehicle lurches while I am driving causing a major back and forth tugging and jerking. This is very unsafe. I am demanding that Acura prioritizes my need to get this fixed. I do not know... Read more
Incident date: Dec 1, 2024
There is a recall on my 2020 Acura MDX and I have been going to the local Acura dealer to get the part for the last 6 months and every time I go they tell me they are still waiting for the part. Periodically, the vehicle lurches while I am driving causing a major back and forth tugging and jerking. This is very unsafe. I am demanding that Acura prioritizes my need to get this fixed. I do not know... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - ENGINE
Dec 12, 2024
Incident date: Oct 28, 2024
Car went into limp mode and over temp light came on. Coolant reservoir empty. Research led to TSB 19-2346. Prior to this CEL was coming on and off and throwing code P0301 errors. Replaced plugs and coil packs at the suggestion of the dealer but made no different. Started out with rough idle but smoothed out after about 30 seconds. Dealer diagnosed issue and quoted $6,900.00 plus tax to install new... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - STEERING
Dec 12, 2024
Incident date: Dec 12, 2024
The power steering quit the steering was very different to use and make turns. There is a steering wheel icon in red and message that says to service power steering. I took into dealer after a day they got the code to reset I drove home and the code came back on and I lost power steering again and the steering icon is back on. The dealer says you will have to replace the power steering module whic... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - SERVICE BRAKES
Dec 12, 2024
Incident date: Dec 12, 2024
Our car was parked in our driveway for hours - at [XXX] on [XXX], our Ring camera captured our CRV roll down the driveway as if its parking brake completely failed/disengaged (the tires are rolling, it is not sliding). It then crashed into our shed. We are so grateful our children were not outside playing. The car wouldn’t turn on so we jumped it - once the power was back, there was a brake ho... Read more
Crash
CHRYSLER
TOWN AND COUNTRY
(2012) - FUEL/PROPULSION SYSTEM
Dec 12, 2024
Incident date: Dec 12, 2024
Honda issued a safety recall in February 2024 for a possible inoperable fuel pump that may cause a vehicle to lose drive power, or stall while driving, increasing the risk of a crash or injury. It is now December 2024 and replacement parts are still not available.
Incident date: Dec 3, 2024
I put the car in park as I was pulling in without turning it off to grab trash from the curb and take it to the car, but the car keep accelerating. I jumped in and slammed on the bricks but it hit the brick wall to the house. I see more recent years were recalled for "unintended acceleration" and "brake issues"
Crash
Incident date: Mar 14, 2024
The contact called on behalf of her daughter who owns a 2015 Ford Focus. The contact stated that while her daughter was driving 45 MPH, while attempting to accelerate, the vehicle started jerking while depressing the accelerator pedal. No warning lights were illuminated. The contact also stated that the vehicle jerked while accelerating from a stop. The vehicle was taken to a local dealer where th... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - STRUCTURE:BODY
Dec 11, 2024
Incident date: Sep 18, 2024
Recall data refreshed on Dec 11,2024 1 Unrepaired Recalls associated with this VIN Jan 19,2024 Manufacturer Recall Number24S02 NHTSA Recall Number24V031 After almost a year, Ford has not made a fix available for this recall
CHRYSLER
TOWN AND COUNTRY
(2015) - STRUCTURE
Dec 11, 2024
Incident date: Dec 5, 2024
The contact owns a 2013 Ford Explorer. The contact was made aware of NHTSA Campaign Number: 24V031000 (Structure); however, the part for the recall repair was not available. The contact stated that while driving at approximately 60 MPH, the front driver’s side and passenger’s side A-Pillar trims started to partially detach and became loosened. The local dealer was contacted. The vehicle was no... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Dec 10, 2024
Incident date: Jul 31, 2024
While driving in Autopilot mode, approx 70 mph in light rain the vhicle began to drift side to side almost crossing over the lane dividing line. Upon grabbing the wheel to take control the vehicle entered multiple 360 degree spins crashing into "K" rail. In the past I have noticed when taking control of the vehicle from Autopilot the wheel jerks.
Crash
Incident date: Dec 7, 2024
My sun visor detatched and fell on my head while driving causing me to swerve into the median. I took it in and was told it's a common issue for RAMs, The dealership called MOPAR to file a clain, MOPAR insists the sun visor is a trim and not a safety related vehicle component designed to keep the driver from being blinded by the sun.
Incident date: Dec 7, 2024
I took my truck to the dealer back in 2022 for the specific reasons that the truck is being recalled now but my vehicle doesn’t qualify for the recalls. My vehicle has been having the same issues as the 2019 Chevy traverse recalls and I just saw that my truck is also leaking transmission oil which is linked to the 2019 recall but my truck doesn’t qualify. It started smelling like it was burnin... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - POWER TRAIN
Dec 9, 2024
Incident date: Nov 29, 2024
Hard time shifting from low gear to high gear when accelerating. Would shudder. In cruise control at 55 or higher would surge faster, slower. Finally, in cruise control, at 70 mph lost high gear, downshifted, rpms went very high. We slowed to a stop Pulled over, turned car off. Restarted. No forward gears, only reverse.
CHRYSLER
TOWN AND COUNTRY
(2010) - FUEL/PROPULSION SYSTEM
Dec 9, 2024
Incident date: Nov 29, 2024
Fuel smell in & outside of vehicle after fuel fill, being a retired Master Technician I decided to investigate this and after removing the the fuel tank access door under the rear seat I was shocked to see that on an 8 year old vehicle the fuel sender retainer is completely rusted out. An overfill, an aggressive maneuver or small collision could prove disastrous with this condition pending! I hav... Read more
Incident date: Dec 6, 2024
Vehicle Purchase from BMW of Devon Dear BMW Customer Relations Team, I am writing to express my deep disappointment and frustration regarding my recent experience with a Certified Pre-Owned (CPO) vehicle purchased from BMW of Devon. As a loyal BMW customer, I expected a higher standard of quality and service than what I have experienced. I purchased a 2020 BMW X5 (VIN: [XXX] in October 2023... Read more
Incident date: Dec 6, 2024
Vehicle Purchase from BMW of Devon Dear BMW Customer Relations Team, I am writing to express my deep disappointment and frustration regarding my recent experience with a Certified Pre-Owned (CPO) vehicle purchased from BMW of Devon. As a loyal BMW customer, I expected a higher standard of quality and service than what I have experienced. I purchased a 2020 BMW X5 (VIN: [XXX] in October 2023... Read more
Incident date: Dec 6, 2024
The contact owns a 2018 Kia Sorento. The contact stated while driving 50 MPH, the vehicle lost automotive power and jerked and decelerated to 25 MPH. The contact stated that several unknown warning lights were illuminated. The vehicle was driven to a nearby parking lot and parked because the contact was concerned about driving the vehicle. The following day the contact’s husband took the vehicle... Read more
Incident date: Aug 7, 2020
On Saturday, [XXX], vehicle was at a T-intersection, in normal drive mode (not FSD) waiting for traffic to pass to enter roadway from side road. Vehicle suddenly started to go backwards. Had to press on the brake to stop. Rebooted the car and the error happened again. Tried to reverse from the intersection to be able to stop the vehicle in a safe location, but steering (drive by wire) was not work... Read more