Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
CHRYSLER
PACIFICA
(2022) — POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Apr 16, 2026
Incident date: Dec 17, 2025
The contact owns a 2022 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, there was a loud sound coming from the engine with the message "Service Hybrid System" displayed. The sound was noticeable while accelerating and decelerating. The vehicle was taken to the dealer, but no DTC was retrieved; however, the contact was informed that the transmission control module ... Read more
Incident date: Mar 31, 2026
The contact owns a 2005 Chrysler 300. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 16V352000 (Air Bags); however, after retrieving the vehicle the following day, the vehicle experienced several failures while driving. The A/C was inoperable, the vehicle was running rough, the check engine warning light was flashing, and the vehicle almost stalled while coming to a ... Read more
Incident date: Apr 14, 2026
The auto start/stop malfunctioned and then the engine sounded like it was going to die. It is available to look at. I thought it was going to stop in the middle of the road. Unknown Unknown The auto start stop light came on and said it was unavailable. They just first appeared today. And the engine light is on.
Incident date: Apr 14, 2026
The auto start/stop malfunctioned and then the engine sounded like it was going to die. It is available to look at. I thought it was going to stop in the middle of the road. Unknown Unknown The auto start stop light came on and said it was unavailable. They just first appeared today. And the engine light is on.
Incident date: Apr 14, 2026
The auto start/stop malfunctioned and then the engine sounded like it was going to die. It is available to look at. I thought it was going to stop in the middle of the road. Unknown Unknown The auto start stop light came on and said it was unavailable. They just first appeared today. And the engine light is on.
Incident date: Dec 30, 2025
The contact owns a 2023 Chrysler Pacifica. The contact stated that while driving approximately 7 MPH and slowing to park his vehicle, the contact depressed the brake pedal and the vehicle kept moving forward. The contact stated he crashed into the front end of a vehicle parked in front of his vehicle. The contact stated that there was damage to his hood and grill. The contact stated that the polic... Read more
Crash
Incident date: Apr 4, 2026
2024 Pacifica Van with 66,000 miles started to run rough then quit in a McDonalds parking lot in Richmond VA 70 miles from our home residence. I had the car towed to a local Chrysler dealership on Saturday night before Easter. The tow truck drive was kind enough to take myself, spouse, daughter and Golden Retriever to the Richmond airport where we rented a car and drove home to Leonardtown, MD. ... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) — ELECTRICAL SYSTEM
Apr 14, 2026
Incident date: Mar 10, 2026
The vehicle will be started and running and shut off. Driving down the road and all of the electrical shuts off, stops running and no gages work. You have to put the vehicle in N and restart. This is extremely dangerous as you never know when it will happen. driving down the interstate at 80mph or driving when you can't just pull over to get started again. Failure in the ignition is what we think.... Read more
Incident date: Apr 4, 2026
The back seat stow and go on passenger side closes randomly on while child is sitting in the seat. We are using a booster seat, so when it hits the booster seat it can't close any farther on the child. I had it looked at by a mechanic which said it would cost $1500 to repair. We have had to pull over and luckily have been able to get it to reverse. The seat also will try to stow when I open th... Read more
Incident date: Mar 19, 2026
Check engine light came on at 87K miles, took to dealership and code was P0303. Dealer had to replace 6 spark plugs, warped head, head gasket and oil change. Dealership knew of this problem with faulty heads from the manufacturer and no recall has been started from Chrysler. Car has never overheated or shown any other symptoms. It has been 2 years, 3 months and less than 27K miles and I have ano... Read more
Incident date: Apr 12, 2026
As I am driving a warning pops up on the dash and says “ power steering unavailable service required “ while that shows up the steering wheel locks up. It goes away abruptly but it causes me to over turn.
CHRYSLER
TOWN AND COUNTRY
(2014) — POWER TRAIN
Apr 8, 2026
Incident date: Jun 4, 2025
2014 Chrysler Town & Country experienced active diagnostic trouble code P2764 — Torque Converter Clutch Pressure Control Circuit Low. Vehicle was non-driveable. Authorized Chrysler dealership technician documented that voltage from TIPM to Valve Body was shorted to ground — confirming a wiring harness electrical defect. The dealership replaced the Valve Body three separate times without resolv... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — ELECTRICAL SYSTEM
Apr 8, 2026
Incident date: Jun 4, 2025
2014 Chrysler Town & Country experienced active diagnostic trouble code P2764 — Torque Converter Clutch Pressure Control Circuit Low. Vehicle was non-driveable. Authorized Chrysler dealership technician documented that voltage from TIPM to Valve Body was shorted to ground — confirming a wiring harness electrical defect. The dealership replaced the Valve Body three separate times without resolv... Read more
Incident date: Mar 30, 2026
Airbags deployed 15+ seconds after impact. Passenger airbag deployed from the top of the dash and hit the windshield causing the windshield to shatter.
Crash
Incident date: Jan 9, 2025
Steering exhibits a sticking sensation during gradual turns, "particularly when the steering wheel is positioned near the 11 o'clock or 1 o'clock position." Also Power Steering Service light comes on when car is started but then turns off when car is placed into drive on a semi regular basis, probably about 4 out of every 10 start ups.
Incident date: Apr 7, 2026
Vehicle suddenly stalled at a red light and did not turn back on. Everything shut down. Also The factory-installed backup camera has failed completely. When the vehicle is shifted into reverse, the infotainment screen remains blank or black. This failure significantly reduces rearward visibility, creating a severe safety risk for pedestrians and property, Also not allowing access to temp contr... Read more
Incident date: Apr 7, 2026
The steering gets stuck trying to return wheel to center after going around a curve or slight turn. It usually happens at 10/11 and 1/2 o'clock positions. It gets stuck and then i have to either slow down and turn the wheel again a little farther, then try to turn it back to center to get it unstuck. This has been replicated by an independent service center. This has been going on for the past... Read more
Incident date: Mar 4, 2026
Four separate incidents but related incidents. Primary concern: vehicle turns off and puts itself in park without notice and cannot be restarted. Two incidents were in traffic at a stop light, and the vehicle could not be started for 12-15 minutes. Two times it occurred while the vehicle had been parked for a short period of time but could not be restarted. March 4, 2026 driver was stopped at a... Read more
Incident date: Jul 1, 2025
As I drive down the road above 45 mph my steering wheel feels like it gets stuck, I have to get it pulled back out of the stick. It’s a terrible feeling and is uncontrollable. All systems are off that may cause any issues and it still does this. This is a common problem that I have been researching with this year model can we get a recall on this. It’s been doing. It over 6 months
Incident date: Apr 5, 2026
While driving on the highway, the vehicle unexpectedly entered “limp mode”. Approximately 10 seconds before the vehicle reduced power, a warning message appeared indicating the vehicle was about to shut down. This created a dangerous situation because we were traveling in the middle lane of a highway with vehicles moving at significantly higher speeds on both sides. We were able to carefully ... Read more
Incident date: Apr 4, 2026
Entered vehicle through driver’s side door. Put car in reverse and backed out of parking space. As the driver put the car into drive, we advanced approximately 25 yards, the rear tailgate opened and lifted without alerting the driver. No warnings, alarms or dash board notifications. Since we were in a parking garage, as the door lifted, it hit a concrete ceiling support, smashing the tailgate wi... Read more
Incident date: May 9, 2025
At Random, the dashboard will light up with a red brake light, the check engine light, front end collision warning, and the ABS warning light. IT gives me several messages as well. Service electronic stability control, Auto emergency Braking Active Braking off, Auto emergency Braking unavailable Service Required. When this happens the brake pedal is impossible to push and it takes every ounce of p... Read more
Incident date: May 9, 2025
At Random, the dashboard will light up with a red brake light, the check engine light, front end collision warning, and the ABS warning light. IT gives me several messages as well. Service electronic stability control, Auto emergency Braking Active Braking off, Auto emergency Braking unavailable Service Required. When this happens the brake pedal is impossible to push and it takes every ounce of p... Read more
Incident date: May 9, 2025
At Random, the dashboard will light up with a red brake light, the check engine light, front end collision warning, and the ABS warning light. IT gives me several messages as well. Service electronic stability control, Auto emergency Braking Active Braking off, Auto emergency Braking unavailable Service Required. When this happens the brake pedal is impossible to push and it takes every ounce of p... Read more
Incident date: Mar 30, 2026
While traveling 350 miles from my home with my family of five, the vehicle experienced a sudden 'Loss of Motive Power' event. The dashboard displayed the message: 'Stop Safely - Vehicle Will Shut Off Soon.' I lost the ability to accelerate and had to navigate to the shoulder in high-speed traffic. The vehicle is currently inoperable and the 12V battery has since died because the Power Inverter Mod... Read more
Incident date: Mar 30, 2026
While traveling 350 miles from my home with my family of five, the vehicle experienced a sudden 'Loss of Motive Power' event. The dashboard displayed the message: 'Stop Safely - Vehicle Will Shut Off Soon.' I lost the ability to accelerate and had to navigate to the shoulder in high-speed traffic. The vehicle is currently inoperable and the 12V battery has since died because the Power Inverter Mod... Read more
Incident date: Apr 2, 2026
The van has just approx 55000 miles. While driving on highway, it suddenly lost power and from 60mph it came down to 20 miles in a matter of few seconds after few violent jerks. I was lucky that no vehicle was behind me. After that I pulled a side and then again started. It kept jerking and loosing power. Very carefully I got it to a mechanic. They are checking but they say looks like transmission... Read more
Incident date: Apr 2, 2026
The van has just approx 55000 miles. While driving on highway, it suddenly lost power and from 60mph it came down to 20 miles in a matter of few seconds after few violent jerks. I was lucky that no vehicle was behind me. After that I pulled a side and then again started. It kept jerking and loosing power. Very carefully I got it to a mechanic. They are checking but they say looks like transmission... Read more
Incident date: Apr 2, 2026
The van has just approx 55000 miles. While driving on highway, it suddenly lost power and from 60mph it came down to 20 miles in a matter of few seconds after few violent jerks. I was lucky that no vehicle was behind me. After that I pulled a side and then again started. It kept jerking and loosing power. Very carefully I got it to a mechanic. They are checking but they say looks like transmission... Read more
Incident date: Mar 30, 2026
The steering wheel sticks in a slight right and left turns (from about the 11:00 or 1:00 position) when I straighten out the wheel. It does it on highway on and exit ramps, during passing maneuvers and any slight right or left bends in the road. There are no unusual noises associated with this. During these gradual curves the wheel will not self-center to return to straight ahead. Extra force is r... Read more
Incident date: Apr 2, 2026
The contact owns a 2023 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, several other unknown warning lights were intermittently illuminated. The contact stated that the hybrid system was inoperable and failed to function properly, and the charging system failed to fully charge the vehicle. The contact rece... Read more
Incident date: Apr 2, 2026
The contact owns a 2023 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, several other unknown warning lights were intermittently illuminated. The contact stated that the hybrid system was inoperable and failed to function properly, and the charging system failed to fully charge the vehicle. The contact rece... Read more
Incident date: Apr 1, 2026
I experienced a check engine light and intermittent starting issues with my vehicle (Chrysler Pacifica Hybrid 2017). [XXX] At times, the vehicle would not start, but after some time it could start again. After researching the issue online, I found that there are active safety recalls for this vehicle related to the hybrid system (including battery and inverter/PIM). I immediately contacted the... Read more
Incident date: Apr 1, 2026
I experienced a check engine light and intermittent starting issues with my vehicle (Chrysler Pacifica Hybrid 2017). [XXX] At times, the vehicle would not start, but after some time it could start again. After researching the issue online, I found that there are active safety recalls for this vehicle related to the hybrid system (including battery and inverter/PIM). I immediately contacted the... Read more
Incident date: Jan 12, 2026
The vehicle completely stopped and shut off while driving on the roadway. Luckily no one was behind me. The check engine light did come on right before but it wasn’t on long enough for me to get somewhere to stop and check it out. There had not been any issues prior to this. The vehicle is still being serviced but they said it was the 12v battery and electric coolant heater that needs replacing ... Read more
Incident date: Jan 12, 2026
The vehicle completely stopped and shut off while driving on the roadway. Luckily no one was behind me. The check engine light did come on right before but it wasn’t on long enough for me to get somewhere to stop and check it out. There had not been any issues prior to this. The vehicle is still being serviced but they said it was the 12v battery and electric coolant heater that needs replacing ... Read more
Incident date: Nov 10, 2025
The contact owns a 2019 Ford Flex. The contact stated that the rearview camera was inoperable or displayed an inverted image while reversing. The contact stated that while reversing, the rearview camera was inoperable, causing the vehicle to hit another parked unoccupied vehicle on one occasion, and the vehicle hit a dumpster pole on another occasion. There was no injury sustained. The contact's v... Read more
Crash
Incident date: Nov 10, 2025
The contact owns a 2019 Ford Flex. The contact stated that the rearview camera was inoperable or displayed an inverted image while reversing. The contact stated that while reversing, the rearview camera was inoperable, causing the vehicle to hit another parked unoccupied vehicle on one occasion, and the vehicle hit a dumpster pole on another occasion. There was no injury sustained. The contact's v... Read more
Crash
Incident date: Apr 1, 2026
The contact owns a 2018 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs were not yet available. The vehicle was taken to the dealer, where the contact was informed that the recall repairs were not completed because the parts for the recall repairs were not yet available.... Read more
Incident date: Jan 25, 2026
I believe the torque converter is failing. While driving approximately 38 mph and also 48 mph up to 51 mph the vehicle have a vibration feeling like driving on a rumble strip. If you maintain the same speed, the vibration continues if you speed up, slow down, or let off the gas it goes away. There are so many detailed explanations on forums and social media from other customers experiencing the sa... Read more
Incident date: Mar 31, 2026
The infotainment system failed, and so did OnStar. The radio screen is blank and will not. Respond or turn on. There is no sound, the usb charger is not operational and OnStar is not working.
Incident date: Feb 1, 2026
My daughter was sitting down on the middle row and the button to fold the chair down was accidentally pressed. When she screamed bc she was getting smushed I jumped out of the vehicle and pushed the button to stop the chair from folding. Thankfully she was able to lay down sideways or I am sure the outcome would of been worse. She is so traumatized and does not want to even sit in the vehicle any ... Read more
Incident date: Mar 29, 2026
Car stalled in middle of intersection. Had to get out push it out of the way turned on again after trying few times. Stalled again at stop sign won’t turn on locked out turned off car tried few more times got out pushed it out of the way tried few more times turned on again.
Incident date: Mar 29, 2026
Per Acura service bulletin 23-022, Dated June 9th 2023, Acura extended a warranty on the rear steering actuators that were admitted to be “manufacturer error” parts, to extend 10 years from purchase date. In my opinion any part that is known to have manufacturer defects that effect the primary Rear wheel drive system that effects almost all safety systems on the vehicle to include limp mode on... Read more
Incident date: Feb 6, 2026
During on driving, engine stopped 3 or 4times since Jan/2025 Last time engine stopped yesterday around 6:30pm on 3/30/2026 at [XXX] between [XXX] and [XXX] in Los Angeles INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Feb 6, 2026
Referring to my 2008 Honda Pilot, as I was pulling into my driveway I heard a very loud bang in the rear area of my vehicle. When I looked underneath the vehicle I could see the rear subframe had rusted through and detached. This is my main vehicle that I use on a daily basis to provide rides to family members. 3 weeks before this happened I had 7 people in this car that I drove approximately 3... Read more
Incident date: Feb 6, 2026
The contact owns a 2024 Chevrolet Suburban. The contact stated that while towing a trailer, the message "Trailer Brakes Disconnected" was displayed. Due to the failure, the trailer brakes locked up and the trailer came to an abrupt and rough stop. Upon investigation, the contact discovered Technical Service Bulletin: 23-NA-149; which was related to the solar panel battery charger or generator on t... Read more
Incident date: Feb 27, 2026
The contact owns a 2020 Toyota 4Runner. The contact stated that after starting the vehicle and reversing, the rearview camera intermittently displayed a blank image. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The f... Read more
Incident date: Feb 1, 2026
The contact owns a 2020 Hyundai Palisade. The contact received notifications of NHTSA Campaign Numbers: 25V607000 (Seat Belts) and 26V034000 (Air Bags); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while attempting to clean the windshield, the windshiel... Read more
Incident date: Feb 27, 2026
2017 Ford Escape equipped with 2.0L EcoBoost engine with coolant leaking into engine cylinder head leading to possible safety concerns and engine damage due to coolant intrusion into engine cylinders (according to Ford dealership)