Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Jul 31, 2026
Transmission body throttle and TCM had to be replaced a year after purchase because of failing shifts, reverse failed to work completely.
Incident date: Jul 31, 2026
High pitched whirring from engine when accelerating. Took to mechanic who diagnosed worn internal transmission bearings that could lead to transmission failure. No warning lights or indicators. Toyota is aware of this issue (see Toyota Technical Service Bulletin T-SB-0008-21) but is doing nothing in response.
Incident date: Jul 24, 2026
The contact owns a 2008 GMC Yukon. The contact received notification of NHTSA Campaign Number: 21V050000 (Air Bags) and the vehicle was taken to the dealer for the recall repair; however, the dealer failed to repair the vehicle on the scheduled date and retained the vehicle without providing a loaner vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the... Read more
Incident date: Jul 24, 2026
•XXX: Purchased new 2025 Audi Q5. •XXX Dashboard displayed "Check Tire Pressure" warning for all tires. •XXX: Service at Audi Marin - Reported hatch malfunction, tire pressure concerns, and repeated rollback after brake release during service visit. •XXX: Vehicle displayed "P Not Possible. Risk of Rolling Away" warning. Vehicle could not be placed into PARK, required roadside assistance (n... Read more
Incident date: Jul 27, 2026
Steering is binding, does not return to center when turning, it has play in the steering, and rattles and shakes when driving in the highway. Dealer said it needs a steering shaft replacement. The car has been doing this since it had less than 50k miles. There were no warning lamps or messages. Since this is steering, it is dangerous and puts others at risk. The steering binding is a safety issu... Read more
Incident date: Jun 19, 2026
Failure of the forward-looking multipurpose camera after a simple battery change. Many safety features are now inoperative including emergency braking, lane keeping assist, adaptive cruise control, among others. Ultimately, a routine maintenance item (battery replacement) is causing the failure of vehicle safety systems.
Incident date: Jul 19, 2026
The contact owns a 2021 Kia Seltos. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle with the check engine warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The vehicle was taken to the dealer, where it was diagnosed with engine failure. The contact was info... Read more
Incident date: Jul 19, 2026
I think my vehicle is apart of this recall: March 17, 2014 NHTSA CAMPAIGN NUMBER: 14V118000 Side Impact Air Bags Wiring Connections Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Incident date: Jul 20, 2026
The contact purchased a 2014 Lexus ES 350. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. The contact stated that the mileage on the title was 130,739. At the time of purchase, the vehicle mileage was 138,000. However, the Carfax report indicated that the mileage was 241,759.
Incident date: Jul 20, 2026
On Monday, July 27, 2026, my vehicle suffered a complete failure of the EPS system at startup in my garage, making the steering wheel lock and rendering the vehicle completely non-operational. The vehicle did start and would go into gear but there was a severe increase in steering effort, creating an emergency situation and an extreme safety hazard on public roads if it was driven. The vehicle was... Read more
Incident date: Jul 20, 2026
Ford issued 4 codes for campaign #26S28 (PCM recall). Numerous owners are being denied warranty/safety repairs due to “other codes” appearing after computer update. Same limp mode, same sudden downshifting and will cost us (and many others) thousands in repairs because Ford put out faulty repairs. We will be paying 1800 for 2 codes NOT included but for a part that is integrated with the lead ... Read more
Incident date: Jul 22, 2026
I own a 2024 Jeep with approximately 44,000 miles. The dealership diagnosed a failed engine motor mount and quoted approximately $1,200 for the repair. I am concerned because the motor mount failed at relatively low mileage without any accident, misuse, or other known cause. When I asked the dealership why it failed, I was told there was “no reason” and that “it just happens.” They were u... Read more
Incident date: Jul 22, 2026
While my child was riding in the second row drivers side captains chair of my 2018 Odyssey, she fell asleep and unknowingly moved the shoulder strap portion of the seat belt behind her head/ upper body. I was driving and could not see that the belt had been moved because she was seated behind me and was also covered by a blanket. After the vehicle was parked, she unbuckled the seat belt and attemp... Read more
1 injured
Incident date: Jul 22, 2026
The engine stalled out while trying to pass someone. The car wouldn't go faster when hitting the gas and felt like I couldnt safely slow down to get back over. It felt like something slipped and lost traction, but roads were dry and not rocky or sandy. tapping breaks and letting off gas did nothing. it has happened before but usually in winter, and gettin up to speed. its like the gear shift got ... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Jul 29, 2026
Incident date: Jul 28, 2026
Multiple times over the last four months of leasing this 2026 Cadillac Optiq, the Automatic Emergency Braking (AEB) system has malfunctioned and abruptly slammed on the brakes without warning, bringing the car to a sudden stop in the middle of our travel lane. All incidents occurred under similar optimal conditions: clear daylight, sunny skies, a clean windshield, and zero hazards or pedestrians i... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) - POWER TRAIN
Jul 29, 2026
Incident date: Jul 28, 2026
On XXX the vehicle lost motive power while my wife was accelerating to merge onto a highway with our two young children aboard. It would not accelerate and she was forced to pull over in an active merge area. Simultaneous warnings illuminated: Electronic Parking Brake, ESC, Forward Collision Avoidance, Blind Spot Detection, and hybrid system, with "Check Hybrid System" displayed. No crash or injur... Read more
Incident date: Oct 21, 2021
On July 23, 2026, my 2023 Audi Q5 suddenly lost power while I was driving on the highway, with no prior symptoms before the incident. The vehicle began stuttering, entered limp mode, displayed multiple drive-system malfunction warnings, and developed a loud knocking sound from the engine area. The loss of power created a serious safety risk because the vehicle could no longer accelerate or operate... Read more
Incident date: Oct 21, 2021
On July 23, 2026, my 2023 Audi Q5 suddenly lost power while I was driving on the highway, with no prior symptoms before the incident. The vehicle began stuttering, entered limp mode, displayed multiple drive-system malfunction warnings, and developed a loud knocking sound from the engine area. The loss of power created a serious safety risk because the vehicle could no longer accelerate or operate... Read more
Incident date: Jul 22, 2026
The electronic throttle control light and check engine light are on. I took it to a mechanic and had the accelerator pedal replaced. The lights remained on and the truck remains in "limp mode" and will not go over 59mph. The mechanic stated that this is due to the unresolved recall problems with the traction control and anti lock braking system, and the HCU needing replaced. These components a... Read more
Incident date: Jul 22, 2026
The Lifter on my GM Sierra AT4 truck with a 6.2L (L87) engine collapsed and damaged the engine shafts and cylinders in the block. While driving, the engine started to lose power, and a ticking noise started to occur. I pulled the car over to the side of the road and called the dealer, which told me to have the truck towed into the dealership. Metal was found in the Oil. The entire engine has ... Read more
Incident date: Jul 22, 2026
The infotainment touchscreen display in my 2017 Mazda 6 is experiencing a "ghost touch" defect, where the screen registers inputs without being touched. The defective touchscreen is available for inspection upon request. While driving, the system randomly changes settings, switches menus, activates functions, and changes audio or navigation screens without driver input. This creates a safety haza... Read more
Incident date: Dec 22, 2023
The contact owns a 2021 Ford Expedition. The contact stated that while the vehicle was parked, the message "Transmission Shifter Failure" was displayed on the instrument panel, and the vehicle independently accelerated. A dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that a recall for the failure woul... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - POWER TRAIN
Jul 26, 2026
Incident date: Jun 24, 2026
Warning lights keep popping up then something will go wrong with the car. A CVT malfunction came up and wouldn’t allow me to put the car in park then after I turned the car off it went back to normal. More random lights will come up they will all be different problems with the engine or system then once car has been off for a few it would go back to normal
CHRYSLER
TOWN AND COUNTRY
(2015) - ENGINE
Jul 26, 2026
Incident date: Jun 24, 2026
Warning lights keep popping up then something will go wrong with the car. A CVT malfunction came up and wouldn’t allow me to put the car in park then after I turned the car off it went back to normal. More random lights will come up they will all be different problems with the engine or system then once car has been off for a few it would go back to normal
CHRYSLER
TOWN AND COUNTRY
(2012) - POWER TRAIN
Jul 26, 2026
Incident date: Jul 20, 2026
The CVT transmission is slipping and losing acceleration while driving, overheating and smelling really bad like burnt rubber, the oil is black and smells burnt, its currently at 52,100 miles and I sent it up to Chuck Colvin Nissan and they did not fix my car, they drove it back to me and when I test drove it myself it broke down on the side of the road and I had to sit for 30 minutes for it to co... Read more
Incident date: May 1, 2026
Abs traction control and e brake lights are on every time I go to crank the truck. I also get a check engine light with three codes causing my power steering and speedometer and odometer to stop working, I can sometimes clear the codes but the check engine light reappears when I’m going down the road. It has caused me to almost hit a light pole in the rain when I was going around a curve under 2... Read more
Incident date: Jul 25, 2026
My vehicle has had issues since October of 2024, I bought it March 2024. The first problem that arose was the fuel door button wouldn’t work, the informant screen flickered, and engine light would come on and off all of this began after getting it serviced Oct 2024, I took back to the dealership 3 days later to get it diagnosed. The fuel tank isolation valve was the problem which caused the vehi... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - SEATS
Jul 25, 2026
Incident date: Jul 22, 2026
They have yet to repair this recall even though a remedy has been available. I have asked multiple times at my dealer and they always have a reason they can’t do it. They text me one time and never set the appointment. I have called and called and even went in. I asked at my oil change and at first they said yes but then they said they couldn’t check because “it would take all day and they d... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - ELECTRICAL SYSTEM
Jul 25, 2026
Incident date: Jul 22, 2026
i WAS AT A CHARGING PLACE EVGO I WAS NOT PLUGED IN AND CHARGED TO 80% THE CAR WAS NOT ON AND I WAS IN FRONT SEAT TALKING TO A FRIEND WE HEARD A BIG POP AND THEN SAW WHITE/ GRAY SMOKE COMING FROM UNDERSIDE OF THE CAR WHERE THE BATTERY IS WE GOT OUT AND CALLED THE FIRE DEPT THEY ARRIVED AND THE SMOKE HAD STOPPED AND THE FIRE MEN WERE LOOKING AT THE CAR WHEN ANOTHER POP WAS HEARD AND THEY R... Read more
Fire
CHRYSLER
TOWN AND COUNTRY
(2013) - UNKNOWN OR OTHER
Jul 25, 2026
Incident date: Jul 22, 2026
Vehicle displays Shift to Park when vehicle is in park & you push the ignition button & audible chime occurs. Apparently this is a known issue for Chevrolet Trailblazers & Buick Encore GX vehicles model year 2021 & newer. You have to either wiggle the gear shifter several times & depress/wiggle the shift lever button in order to turn off the vehicle. Sometimes it takes 5 minutes to get it to work.
Incident date: Oct 1, 2025
Loss of transmission due to Aisin K1 Clutch / Input Shaft failure.
Incident date: Jul 13, 2026
The contact owns a 2020 Chevrolet Malibu. The contact stated that while attempting to shift the vehicle into park, the transmission failed to shift into park after several attempts. The contact referenced TSB: 19-NA-206; as a possible cause for the failure; however, the VIN was not included in the TSB. The vehicle was taken to a dealer where it was diagnosed with gear shifter failure. The gear shi... Read more
Incident date: May 22, 2026
This vehicle has been into the Ford dealer multiple times for transmission slipping type issues. From before the 60,000 mile powertrain warranty ended and after. The dealer said the only thing needed was an update and reset. Today a different Ford dealer has informed me that during the transmission flush, there are tiny specks and slivers of metal. The engine issue in regard to cam phaser repair... Read more
Incident date: May 22, 2026
This vehicle has been into the Ford dealer multiple times for transmission slipping type issues. From before the 60,000 mile powertrain warranty ended and after. The dealer said the only thing needed was an update and reset. Today a different Ford dealer has informed me that during the transmission flush, there are tiny specks and slivers of metal. The engine issue in regard to cam phaser repair... Read more
Incident date: May 22, 2026
This vehicle has been into the Ford dealer multiple times for transmission slipping type issues. From before the 60,000 mile powertrain warranty ended and after. The dealer said the only thing needed was an update and reset. Today a different Ford dealer has informed me that during the transmission flush, there are tiny specks and slivers of metal. The engine issue in regard to cam phaser repair... Read more
Incident date: Jun 4, 2026
While my 2025 Kia Carnival Hybrid was parked, my [XXX] child attempted to unbuckle the rear passenger seat belt to exit the vehicle. The buckle mechanism jammed completely and would not release. The seat belt retractor then switched into Automatic Locking Retractor (ALR) mode, continuously tightening and squeezing my child against the seat. Due to the jammed buckle and the aggressive ratcheting of... Read more
1 injured
Incident date: Jul 16, 2026
My car WILL not register that it is in park even though the dash says it’s in P and my gear shift is pushed all the way up in the park gear. It has taken hours some days for it to finally acknowledge that it is indeed in the park gear. I do NOT have time for that! And if it gets to the point where I have a dead battery because I didn’t “shift to park”, Chevrolet WILL be paying for it. This... Read more
Incident date: Jul 16, 2026
Since shortly after buying my F-150 truck, I have had an ongoing issue with the Brake problem notification light coming on. I have spoken to the local Ford Dealership about this issue several times and had no resolution. They told me they could do an inspection, but it would cost me over $500, and only if they found a warranty issue that they were responsible for would they reimburse me the cost... Read more
Incident date: Jul 16, 2026
At just under 40,000 miles, the radiator started leaking along the seams. It was noticed by the dealer repair shop when the dealer was performing warranty repairs on the front differential. There were no other indications before discovery.
Incident date: Feb 13, 2026
At approximately 159,000 miles, my vehicle exhibited multiple dashboard warning lights simultaneously including ABS, VSA, EPS, TPMS, brake, ACC, CMBS, and RDM warnings along with engine misfire codes. Borescope inspection confirmed coolant intrusion into cylinder 1. Cylinders 2, 3, and 4 were dry. Diagnosis confirmed head gasket failure consistent with the known design defect in the 1.5L turbochar... Read more
Incident date: Jun 1, 2026
Ford has not come up with a solution in over a year for a faulty fuel pump. Jul 08,2025 Manufacturer Recall Number25S75 NHTSA Recall Number25V455 Recall Status: Recall Incomplete, remedy not yet available. I have not had mine fail or cause an incident yet, but it says to file a complaint if the manufacturer fails to provide a solution in a timely manner.
CHRYSLER
TOWN AND COUNTRY
(2012) - ENGINE
Jul 23, 2026
Incident date: Jul 23, 2026
2016 flex fuel toyota tundra with 118,00 miles was towed to toyota dealer in Las cruces with a no fuel issue. After the analysis it was determined the fuel pump over heated burning out conector and wiring ,but the pump was still working. According to toyota TSB 0166-19 this is a problem the can arise if the alcohol fuel density ID is not updated. I told the dealer to due repairs on vehicle even ... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) - FUEL/PROPULSION SYSTEM
Jul 23, 2026
Incident date: Jul 23, 2026
2016 flex fuel toyota tundra with 118,00 miles was towed to toyota dealer in Las cruces with a no fuel issue. After the analysis it was determined the fuel pump over heated burning out conector and wiring ,but the pump was still working. According to toyota TSB 0166-19 this is a problem the can arise if the alcohol fuel density ID is not updated. I told the dealer to due repairs on vehicle even ... Read more
Incident date: May 15, 2026
The vehicle developed an intermittent but potentially dangerous engine control malfunction. After the engine reached normal operating temperature, the engine speed (RPM) would repeatedly surge while the vehicle was stopped in Park and Neutral, fluctuating from approximately 1,000 RPM to over 3,000 RPM without any throttle input from the driver. The condition occurred with the air conditioning turn... Read more
Incident date: Jul 23, 2026
The vehicle's structural frame rails have suffered a catastrophic failure. The driver-side frame rail has a physical separation gap measuring between 1/2-inch and 1 inch wide. The passenger-side frame rail is actively delaminating and separating from the inside out. The vehicle and the failed component are completely intact and available for immediate inspection upon request. SAFETY RISK TO OTHERS... Read more
CHRYSLER
TOWN AND COUNTRY
(2009) - ENGINE
Jul 22, 2026
Incident date: Jul 22, 2026
I am submitting this complaint regarding several serious mechanical and electrical issues with my 2020 Buick Encore GX that raise significant concerns about the vehicle's reliability and safety. Most concerning, I was recently informed by the dealership that my vehicle requires another transmission replacement, despite having the transmission replaced in 2024. I was also advised that I would need ... Read more
Incident date: Jul 17, 2026
This is a manufacturer safety recall (NHTSA #25V869) for a loose bolt inside the hybrid inverter that could cause loss of motive power or a vehicle fire. The vehicle was sold to me as new with the recall already open and unrepaired. As of this date, Toyota has not made the remedy available, more than 6 months after the recall was announced. I am concerned about driving the vehicle given the fire/p... Read more
Incident date: May 15, 2026
The contact owns a 2021 RAM 1500. The contact stated that while driving on several occasions at various speeds, the high beam headlights failed to illuminate while the button was depressed. The vehicle was taken to the dealer and was diagnosed and determined that the CSSM needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage ... Read more
Incident date: Jan 1, 2026
My Vehicle started having grinding front brakes at about 12,000 miles. Front brake rotors have already grooves developing. I took it to Manhasset BMW service, my brakes were not checked properly, wheels not even removed to see if any calipers issue causing the grinding sounder pads wearing out prematurely. This is not normal wearing issue, it's a serious problem with brakes. Recently, BMW recalle... Read more
Incident date: Jun 21, 2026
Engine stopped running while driving without any prior notifications, lights, or warnings. Car was stationary in the roadway while my wife tried repeatedly to restart the engine. After several tries the engine started and ran long enough to pull car off roadway. Car was inspected last year and procedures per recall notice where performed and was then deemed safe and reliable. Recall correctio... Read more