Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
Incident date: Sep 1, 2024
The Engine is shutting off completely. I am getting the message "Shift to P. the Restart Engine" This happened as the light changed to green. Heavy morning work traffic was behind me and I had never seen this before and called Ford Service manager and he had no answer. This is very dangerous especially during traffic.
Incident date: Sep 1, 2024
The Engine is shutting off completely. I am getting the message "Shift to P. the Restart Engine" This happened as the light changed to green. Heavy morning work traffic was behind me and I had never seen this before and called Ford Service manager and he had no answer. This is very dangerous especially during traffic.
CHRYSLER
PACIFICA
(2022) — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Oct 4, 2024
Incident date: Sep 1, 2024
The contact owns a 2022 Chrysler Pacifica. The contact stated that the transmission was slipping. Additionally, the brakes were making an abnormal squeaking sound. The Lane Departure warning light was illuminated. The TPMS warning light was illuminated. There was an abnormally loud rattling sound coming from the vehicle. The vehicle was taken to the local dealer, where it was diagnosed that the ca... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) — SEATS
Oct 3, 2024
Incident date: Oct 1, 2024
The front passenger seat and the seat belt attached to that seat suddenly started making creaking noises as if the seatbelt or the seat itself are not properly secured whenever a passenger is sitting and seatbelt fastened while the vehicle is moving (no noise exists when the seat is empty). The noise is loudest and most prevalent when the weight of the passenger is lower, when outside temperature ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) — SEAT BELTS
Oct 3, 2024
Incident date: Oct 1, 2024
The front passenger seat and the seat belt attached to that seat suddenly started making creaking noises as if the seatbelt or the seat itself are not properly secured whenever a passenger is sitting and seatbelt fastened while the vehicle is moving (no noise exists when the seat is empty). The noise is loudest and most prevalent when the weight of the passenger is lower, when outside temperature ... Read more
Incident date: Oct 3, 2024
The contact owns a 2024 Toyota Tundra. The contact stated that while driving at various speeds, the brake pedal felt loose and made an abnormal sound while being depressed. No warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed that the brake disk needed to be replaced; however, the remedy was not guaranteed to repair the vehicle. The vehicle was not repai... Read more
Incident date: Oct 3, 2024
I entered the driver seat of my 2022 Ford Escape SE and closed the drivers door. I pushed in the brake and pushed the button to start the engine. Immediately the rear passenger side window rolled down without me activating the switch. I then could not roll the window back up. I turned off the car and started it again and tried the switch to roll it up but it didn’t work. I left the car running, ... Read more
Incident date: Aug 31, 2023
THis vehicle was purchased new from Ray Varner Ford, CLinton TN. Ford issued a Safety REcall notice for insulating material contacting the driveshaft. I took this vehicle to Varner who said they inspected it but found no defect. Last year, the vehicle was seen by the Ford Dealer in St Augustine FL, who told me the Safety Recall had not been addressed. When I explained that Varner had (at least c... Read more
Incident date: Aug 31, 2023
My power steering is randomly going out. To reset I can pull the electrical cable off the battery and reinstall.
Incident date: Mar 21, 2024
2.0 eco boost motor. Intrusion of coolant into the 1st and 2nd cylinder. Superior warranty and Ford company refuse to take any responsibility of this issue. It is a known issue and it has cost me $6624 and it is hard enough to have to buy 2nd hand car but 3 days after this issue arises. As is vehicle. Ford should be liable. 111k miles at time of repair. Started as fuel issues per Starks where bou... Read more
Incident date: Oct 2, 2024
I took my 2013 Ford F150 in on Feb. 15, 2019 due to a recall. They reprogrammed the software, only took a few minutes. This is recall #19S07. It was due to the truck possibly shifting from any gear into first gear suddenly. Very dangerous. I did not have that problem before or since the recall until one week ago. Pulling onto the highway, RPM's went very high (3500-4000) even though I was on... Read more
Incident date: Aug 6, 2024
The contact owns a 2018 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the START/STOP, and check engine warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that one of the spark plugs was misfiring and the ignition coils might need to be replaced. The independent mechanic requested to perform another diagnostic test on... Read more
Incident date: Aug 29, 2024
we were stooped at a red light it turned green we went forward going south a car going east at apox. 30MPH ran the red light we hit the car front driver side the force spun us around i hit the steering column with the sternum Chest and had a 14x9 inch bruise around my lower abdomen both the seat belt did not hold me nor did the air bag deploy State farm has the car now dealer did nothing
Crash
2 injured
Incident date: Aug 29, 2024
we were stooped at a red light it turned green we went forward going south a car going east at apox. 30MPH ran the red light we hit the car front driver side the force spun us around i hit the steering column with the sternum Chest and had a 14x9 inch bruise around my lower abdomen both the seat belt did not hold me nor did the air bag deploy State farm has the car now dealer did nothing
Crash
2 injured
CHRYSLER
TOWN AND COUNTRY
(2013) — STRUCTURE
Oct 1, 2024
Incident date: Jul 10, 2023
The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 70 MPH, the front driver’s side A-pillar trim detached. The contact stated that the failure was temporarily repaired with duct tape. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted.... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) — ENGINE
Oct 1, 2024
Incident date: Jul 10, 2023
Random engine failure. Our safety was put at risk because our car randomly stopped working while going 70 miles per hour on the interstate. The problem was confirmed by an independent service center. The vehicle has been inspected by an independent service center. Our check engine light came on and within 10 minutes our car was completely broke down on the side of the road.
CHRYSLER
TOWN AND COUNTRY
(2013) — ENGINE
Oct 1, 2024
Incident date: Jul 10, 2023
The contact owns a 2013 Chrysler Town and Country. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The brake pedal was depressed; however, the vehicle failed to stop as intended. Additionally, the vehicle lost power steering functionality and the vehicle became difficult to steer. The contact stated that the failure occurred while driving uphill on a very ... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — POWER TRAIN
Oct 1, 2024
Incident date: Jun 28, 2024
The 2018 Toyota Highlander has less than 100K miles on it and has been diagnosed with an $11K repair for essentially a new engine! The dealership (Coughlin Toyota, Heath OH) has said it needs cylinder head assembly for $10,684.20. The error message we are getting is a "Check Engine" light "Take Vehicle to Dealership" and the AWD/ Traction Control shuts off. When searching online forums, there ... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — ENGINE
Oct 1, 2024
Incident date: Jun 28, 2024
The coolant leaks into the engine's cylinders. This is a known issue by the manufacturer for all 2018 Ford Escapes. Engine failure can occur at anytime while operating the vehicle. The engine light will come on and in one instance there was an engine failure message on the dash.
CHRYSLER
TOWN AND COUNTRY
(2011) — ENGINE AND ENGINE COOLING
Oct 1, 2024
Incident date: May 1, 2021
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contac... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) — SERVICE BRAKES
Oct 1, 2024
Incident date: May 1, 2021
In July of 2020 my 2017 RAM 2500 ABS and Service Electronic Brakes warning lights began illuminating intermittently. My vehicle had 12,343 miles on the odometer at the time and was three years old. There was no noticeable change to the brake performance. The vehicle was brought into a RAM dealer for service which found code C0020-01 ABS Pump Motor Control-General Electrical Failure present with St... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) — STRUCTURE
Oct 1, 2024
Incident date: May 1, 2021
The contact owns a 2011 Chrysler Town and Country. The contact stated that while her husband was driving at an undisclosed speed, the window glass fell into the door abruptly. A mechanic inspected the vehicle and determined that the failure occurred due to an internal door fracture. The vehicle was not repaired. The contact stated while driving and turning the steering wheel, the steering wheel ma... Read more
Incident date: Sep 16, 2024
The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet availabl... Read more
Incident date: Sep 16, 2024
The contact owns a 2018 Cadillac XT5. The contact stated that while driving at slow speeds, the vehicle unintendedly shut off. The vehicle was towed to the local dealer who diagnosed that the body control module (BCM) had failed and needed to be replaced. The contact was informed that BCM failure was caused by internal corrosion to the unit due to condensation leaking from the HVAC water line, whi... Read more
Incident date: Sep 13, 2024
.I PURCHASED BRAND NEW VEHICLE FROM CARMAX OF OAKLAWN , WHO IMPORTED THE VEHICLE FROM NAPERVILLE IL IT CAME WITH 90 DAY GAURANTEE OR MONEY BACK.I THEN DROVE TO FLORIDA 2 WEEKS AFTER PURCHASE OF THE VEHICLE OF WHICH MY BOYFRIEND [XXX] AT THE TIME CAN ATTEST THE VEHICLE DROVE AMAZING.UPON MY ARRIVAL I WAS HAVING ELECTRICAL ISSUES WITH THE ECO DRIVE AND THE COMPUTER CODED AND DISAPPEARED 3 TIMES. I ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — SUSPENSION
Sep 30, 2024
Incident date: Sep 30, 2024
The contact owns a 2011 Mazda Mazda6. The contact stated that while reversing, the contact heard an abnormal snapping sound coming from the rear passenger’s side of the vehicle. The vehicle was stopped and inspected, where the contact observed a big spring pushing a bar into the ground on the rear passenger’s side. The vehicle was not diagnosed or repaired. The manufacturer was notified of the... Read more
Incident date: Sep 26, 2024
I have a 2022 VW Jetta and my breaks lasted 13,400 miles, I have a daily commute of 11 miles and I believe this is not a normal condition on a car. The delaer refused to replace the breaks despite the eviden condition of low quality. In addition I have a problem in my door where the door does not close in case of really cold weather. I have a video but it I cannot upload.
Incident date: May 1, 2024
When the car is going 70+ MPH the doors will unlatch and open if they are not held shut. This was a recall on earlier models but not the 2019.
Incident date: Sep 3, 2024
Engine failed at 43k miles. RR would not take apart engine to identify failure. Local RR repair shop (Elite Rovers) claims they see 3-4 dead RR engines per week usually between 60k-80k miles. He thinks it’s a coolant component failure that damages the engine. This many failures per week is not normal. There seems to be a class action lawsuit over engine failure in the UK and Australia—so this ... Read more
Incident date: Sep 3, 2024
My 2021 Bronco Sport has had its water pump replaced 3 times and today I discovered the one put on in July 2024 is failing again. Each time it starts to fail there are no warning lights for low coolant. If your not actually checking the coolant reservoir under to hood consumers have no idea the water pump is leaking and failing until it's possibly too late and your vehicle overheats possibly causi... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) — UNKNOWN OR OTHER
Sep 28, 2024
Incident date: Aug 30, 2024
When using built in carplay navigation the gps will start drifting 10-20 feet from the highway into field or other highways causing it to reroute constantly. When phone is disconnected from CarPlay during the gps drifting current location will go back to right location on the phone. We tried connecting different phone to Corolla all had the same issues. My other two cars Don’t have this issue us... Read more
Incident date: Sep 26, 2024
The black trim piece that is by the door and window (where the keyless entry pad is) flew off while driving. While getting the recall for the other piece, it was observed the other piece on the opposite door is lose as well. When I received the recall, I assumed the piece that flew off was the recall in question. Since the part flew off and the other is lose, I believe it is a safety hazard and a... Read more
Incident date: Aug 1, 2024
The contact owns a 2018 Ford Escape. The contact stated while operating the vehicle, the check engine warning light illuminated, and the vehicle experienced a loss of motive power and decelerated. The vehicle was driven to the local dealer who diagnosed that the engine had experienced coolant intrusion into the cylinders, and the engine needed to be replaced. The vehicle was not repaired. The manu... Read more
Incident date: Aug 1, 2024
76,115 and my head gasket is blown. After researching, I found that there are more than over 1000 people with the same issue. Dealership says they can do nothing. Chrysler of America says they have no resolution either. This is ridiculous that so many people are having the issues with low miles on their vans. Something has to be done. I'm not sure why there is not a recall already (because C... Read more
Incident date: Sep 20, 2024
Entertainment touch screen has a ghost touch, randomly will click options or turn music up or change my destination for GPS. Huge distraction, have almost ran into back of cars/ ran off the road trying to get my destination on GPS back going again.
Incident date: Sep 20, 2024
I am writing to file a formal complaint regarding a serious issue my vehicle has been unusable since July due to a defective AC control head. I initially took my vehicle to an authorized dealership, and they informed me that the part required is on national back order. After an extensive search, they located the part at a dealership in California, but the order was canceled. I was then told that... Read more
Incident date: Sep 20, 2024
Unknown, but based on what I've read and seen others describe happen to them I would say it's somehow connected to the park assist. But my battery loses voltage while driving, the car will start blowing hot or cold air which ever it prefers at the time without any heating or cooling system being turned on, the dash goes crazy the rpms, speedometer and everything else will drop to zero the transmis... Read more
Incident date: Aug 19, 2024
Tire Size: 255/60R20 While driving to work on city roads, tire pressure indicator came on for passenger rear. Was able to get to Belle Tire before tire completely deflated. Mileage 7960. Vehicle Purchased new 12/23/23. Tire tread appears split as if there is a tire defect.
Incident date: Aug 19, 2024
The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while the vehicle was parked, the black rubber lifted from the windshield. The contact stated that on several occasions while driving at various speeds, the trim was hitting the windshield. The vehicle was not diagnosed or repaired. The manufacturer was ... Read more
Incident date: Aug 19, 2024
The contact owns a 2013 Chrysler 200. The contact stated while driving at an undisclosed speed, the steering wheel was difficult to turn, and the vehicle lost motive power. The contact stated that while the vehicle was parked, the vehicle was started, and the air bag warning light was illuminated. In addition, the contact stated that the horn failed to function as intended. The contact later notic... Read more
Incident date: Sep 1, 2024
The front facing monocular camera of the ADAS system has failed on this 2019 Honda Odyssey with approximately 50,000 miles. The failure of this camera has rendered the ADAS systems inoperable including adaptive cruise control, automatic emergency braking, forward collision warning, lane departure warning, and lane keeping assistance. This appears to be a common complaint/failure mode amongst many ... Read more
Incident date: Aug 17, 2024
The contact owns a 2017 Ford F-150. The contact stated that while driving at various speeds, there was an abnormal sound coming from the engine compartment. The contact stated that the failure had gotten progressively worse. The vehicle was taken to the local dealer where it was diagnosed that the cam phasers and differential had failed and needed to be replaced. The vehicle was not repaired. The ... Read more
Incident date: Sep 20, 2024
The contact owns a 2021 Volkswagen ID.4. The contact stated that while driving at an undisclosed speed, the display screen seized and was displaying a black screen. The contact stated that the rear passenger's door handle failed to unlock and open the door. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (Structure) and 24V344000 (Back Over Prevention, Equipment, Electrica... Read more
Incident date: Sep 20, 2024
The contact owns a 2021 Volkswagen ID.4. The contact stated that while driving at an undisclosed speed, the display screen seized and was displaying a black screen. The contact stated that the rear passenger's door handle failed to unlock and open the door. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (Structure) and 24V344000 (Back Over Prevention, Equipment, Electrica... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) — BACK OVER PREVENTION
Sep 25, 2024
Incident date: Aug 23, 2024
The contact owns a 2022 Dodge Durango. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufactu... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) — SERVICE BRAKES
Sep 25, 2024
Incident date: Aug 23, 2024
Front passenger side brake line (plastic) burst - causing no braking on vehicle. This happened when parked and just starting to drive vehicle out of carport. Vehicle was towed to service center (Car Fix Western Ave Knoxville, TN), damaged confirmed by tech. Both front brake lines were replaced, system flushed and tested. Incident occurred [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF... Read more
Incident date: Sep 24, 2024
The turn signal is activating in the opposite direction. After completing a 90 degree right hand turn, when the turn signal deactivates it will turn on the left turn indicator for 3-5 seconds. This only happens when making right hand turns and I have been able to replicate it on multiple occasions. My concern is that other people will see the indicator and assume that I intend to change lanes ... Read more
Incident date: Sep 24, 2024
There is a safety recall on my engine and it’s been out for 6 months and still no remedy and it’s causing problems with my car and safety .I would like bmw to pay for a loaner you’ll they fix the problem .
Incident date: Sep 24, 2024
The vehicle has stalled several times while driving and while at a stop light leaving the van completely disabled and it will not turn on or start again. My wife and 2 year old were put at risk when the vehicle stalled on them at a major intersection and my wife was unable to put the vehicle into parking or drive since there was no power after it stalled and dashboard lights flicked on and off mul... Read more
Incident date: Sep 13, 2024
The contact owns a 2024 Hyundai Palisade. The contact stated while driving 10 MPH and attempting to stop the vehicle, the brake pedal was depressed, and the vehicle failed to respond as needed. The contact stated that the ABS warning light was illuminated. The vehicle was towed to the dealer but was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mi... Read more