Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
Incident date: Sep 17, 2024
After getting new tires the Blind Spot Warning gives off false warnings. I have even had the sensor replaced and the issue still occurs. Many people have reported this issue when they change to winter tires. The issue will the go away when they return back to the factory tires. This is a safety issue due to having to turn off the BSW in order to no constantly have the alarm go off when changing la... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — ENGINE
Oct 15, 2024
Incident date: Sep 1, 2024
The contact owns a 2013 Dodge Avenger. The contact stated that the throttle body warning light was illuminated. The contact stated that the vehicle later failed to start. The vehicle was towed to the dealer, where it was diagnosed that the throttle body had failed and needed to be replaced. The vehicle was repaired. Additionally, the contact stated that the vehicle failed to start. The vehicle was... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — ELECTRICAL SYSTEM
Oct 15, 2024
Incident date: Sep 1, 2024
The contact owns a 2013 Dodge Avenger. The contact stated that the throttle body warning light was illuminated. The contact stated that the vehicle later failed to start. The vehicle was towed to the dealer, where it was diagnosed that the throttle body had failed and needed to be replaced. The vehicle was repaired. Additionally, the contact stated that the vehicle failed to start. The vehicle was... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2023) — ELECTRICAL SYSTEM
Oct 15, 2024
Incident date: Aug 15, 2024
Faulty rear camera system. When reversing the vehicle, the infotainment screen shows a turbulent gray static screen rather than a rear view of the vehicle. Extreme safety concern and hazard. Issue is recurring.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2023) — STRUCTURE
Oct 15, 2024
Incident date: Aug 15, 2024
The contact's friend owns a 2015 Chevrolet Equinox. The contact stated while picking up his friend from the emergency room after she had undergone hip surgery, his friend grabbed the front passenger's side roof handle. The contact stated that the roof handle separated, causing his friend to fall back on the seat. The contact's friend did not sustain any injuries. The vehicle was taken to the deale... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2023) — BACK OVER PREVENTION
Oct 15, 2024
Incident date: Aug 15, 2024
The contact owns a 2023 Chrysler Pacifica. The contact stated that the vehicle would begin to roll away, when attempting to park on an incline. The contact also stated the gear shifter was placed in reverse, the vehicle continued to drive forward. In addition, when applying the brake pedal, the vehicle would take an extensive amount of time before coming to a stop. The contact stated it felt as... Read more
Incident date: Sep 5, 2023
There is a recall on our passenger side air bag - NHTSARecall #23V-865. Toyota recall#23TA15 Bellingham Toyota verified this - and we have an indicator/problem light that is on. I am very upset becuase we were told a fix would be available in 3rd qtr 2024 and now it is 4th qtr 2024. When I called Toyota headquarters, they have no answer as to when there will be a fix. They offered a loaner - howev... Read more
Incident date: Sep 5, 2023
Since owning this vehicle, we have replaced the windshield at least once a year. The first due to a 1/16th inch chip that evolved into a 10 inch crack over the course of a day. The second was a crack from driver side pillar that appeared overnight, no chips prior. Third was a 8" crack from passenger pillar that appeared overnight while garage parked, after a day, it grew to reach the center of... Read more
Incident date: Sep 5, 2023
While I was driving the right control arm seperated from the car. I was fortunate that I wasn't on the highway, also that I did not cause a collision with another car/person. With no warning the car felt as if it dropped on to the ground. Soon after I received an error message saying to service the brakes which i assume was also damaged when the control arm fell... I had to have the car towed t... Read more
Incident date: Oct 7, 2024
On February 13th, while driving from a restaurant to our residence with our children, the vehicle experienced a complete shutdown, accompanied by an engine failure alert. This incident posed a significant safety risk to both myself and my children, necessitating that we push the vehicle to a safe location. Subsequently, the vehicle was towed to a KIA dealership for diagnostic evaluation. It was d... Read more
Incident date: Oct 11, 2024
Airbag warning on dash display. Driver side airbag dtc, replaced airbag and clock spring from nissan oem at local shop.
Incident date: Oct 11, 2024
ABS traction control keep flashing on and off due to hcu problem
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Oct 13, 2024
Incident date: Sep 23, 2024
While driving on an open road, two lanes traveling the same direction the collision mitigation system was activated. The only thing I can think is that it was due to a bicycle that was traveling the same direction at a slower speed than I was driving but I had plenty of room to go around and was not even close to hitting them. The brakes were activated which was not only scary but dangerous. Ha... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — ENGINE
Oct 13, 2024
Incident date: Sep 23, 2024
Flex plate cracked
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — ELECTRICAL SYSTEM
Oct 13, 2024
Incident date: Sep 23, 2024
I was driving the vehicle in the middle lane of a 3-lane (one direction) interstate highway when a message appeared on the dashboard "stop safely vehicle will shut off soon," the check engine light turned on and the vehicle lost all ability to accelerate so it was extremely challenging to navigate to the side of the road safely through busy rush hour traffic. As the driver I had zero ability to ac... Read more
Incident date: Oct 11, 2024
The car is speed surging and then loosing power. It will get up to 35 mph and then no power, I can get it up to 50 mph it will jerk, surge and loose power
Incident date: Oct 4, 2024
My vehicle tends to overheat quite often. The water pump I've had to change five times within the past 5 years The radiator and patch change up three times and the thermostat I've had to change out three times. There's also the transmission shifting gears issue and get stuck on low and I can't move the vehicle.
CHRYSLER
TOWN AND COUNTRY
(2014) — UNKNOWN OR OTHER
Oct 12, 2024
Incident date: Oct 12, 2024
The instrument cluster is glitching and it does not display the amount of fuel in the tank, the mileage/odometer reading that is necessary to know when we are low on fuel. The digital display is blank and people that have same issue state that the soldering done on the cluster was manufactured improperly causing the display to short out.
CHRYSLER
TOWN AND COUNTRY
(2009) — LANE DEPARTURE: BLIND SPOT DETECTION
Oct 11, 2024
Incident date: Oct 4, 2024
Service engine light came on, it was taken to an independent service center. The code was a "misfire" to cylinder 3. When the spark plug was removed, it was wet with coolant. This means coolant is in my engine which can cause irreparable damage to my engine. It is over $9k for me to fix. This is a devastating design flaw. Also, the backup camera freezes, and the backup warning sytem stops when the... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — ENGINE
Oct 11, 2024
Incident date: Oct 5, 2024
The check engine light came on for the first time two days ago, 10-October-2024 at the same time that the engine started roughly. I brought the vehicle into a Ford dealership for service. The diagnosis is that coolant has leaked into the cylinders which led to the check engine light being on. The issue could lead to corrosion, misfires, catastrophic failure and fires. The problem is confirmed by ... Read more
Incident date: Jun 17, 2021
I am reporting a critical safety issue with my KIA EV9. The vehicle's information screen, which displays essential driving data such as vehicle speed, cruise control status, advanced driving system indicators, lights, and signals, has malfunctioned. On two separate occasions, the screen went completely black while driving, leaving all critical driving information inaccessible. This malfunction pos... Read more
Incident date: Jun 17, 2021
I am reporting a critical safety issue with my KIA EV9. The vehicle's information screen, which displays essential driving data such as vehicle speed, cruise control status, advanced driving system indicators, lights, and signals, has malfunctioned. On two separate occasions, the screen went completely black while driving, leaving all critical driving information inaccessible. This malfunction pos... Read more
Incident date: Oct 10, 2024
When I back out of driveway or any parking space, the brakes make a loud moaning noise along with what is almost a grinding noise. It does not matter the time of day, the temperature, or humidity. The car makes the noise every time it is used. This has been an ongoing issue since owning the car in 2021, and it has been to the dealership on three occasions to have the issue looked at. The brakes an... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — STEERING
Oct 11, 2024
Incident date: Jan 1, 2014
The has been a recall regarding AC, which I have fixed. Months later and it’s not working again. I’ve also had steering issues. Don’t know what it is exactly, but I’ve drove this car for daily commute the past 2 and half years and all of a sudden feel the need to grip my steering wheel because I don’t have full control of it like I used to
CHRYSLER
TOWN AND COUNTRY
(2015) — VEHICLE SPEED CONTROL
Oct 10, 2024
Incident date: Oct 3, 2024
While driving to work at approximately 6:30 am , as I was signaling to merge onto the on ramp the cars gas pedal stop controlling the speed of my car. I pulled over to the side of the road and my car would not move. I tried to put the heat shifter into park but it was stuck in drive. I had to have the towed to a mechanic which informed me that I needed a new transmission. (3 different independent ... Read more
Incident date: Oct 2, 2024
Our 2108, Ford F-250, Lariat model with extended cab, the sunroof brackets (plastic) broke and the sunroof can not be opened or closed, and became loose. The brackets that hold the glass in place are made of plastic and they deteriorated to the point where they would no longer hold the glass in place. This is possibly a safety concern as the glass may detach from the roof and cause injury in the c... Read more
Incident date: Sep 26, 2024
Flat tire alert gone off 7 times, cameras have stopped working 5 times, climate control stopped working 4 times, nav system sd card shorted out, lane departure operating erratically 2 times tire alert, cameras and lane departure warning are safety features Car was in shop 5 times for 72 days and Chevy says they cannot replicate issue I have all documentation from the service visits.
Incident date: Oct 10, 2024
Just purchased a 2020 Jeep Wrangler JL Unlimited 4 door. At low speeds, the vehicle wanders a little on the road. At highway speeds, in traffic, the vehicle swerves towards passing vehicles. In heavy traffic, it becomes a white-knuckle experience trying not to hit or be hit by other vehicles. The steering is just so loose that it feels unsafe. Noticed online that many other Jeep owners complain of... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2024) — SERVICE BRAKES
Oct 9, 2024
Incident date: Oct 8, 2024
In September 2023, we purchased our 2024 Grand Design Imagine AIM RB travel trailer. We started receiving trailer brake warnings on our truck immediately after purchasing the camper and brought it back to the dealership. The service technicians assured us that there were no issues with the brakes. In January 2024, the brakes locked up and started burning while we were driving on [XXX] in the Ph... Read more
Fire
Incident date: Oct 4, 2024
Our 2018 Honda CRV EX-L AWD started exhibiting symptoms of when driving straight and making minor corrections the wheel felt like a magnet was holding it and the would let go causing you to over correct, started maybe 2-3 months ago, starting to feel like it’s getting worse. Took 2 trips to Honda dealer and me doing research online about service bulletins and recalls before they could figure it ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2024) — EQUIPMENT:ELECTRICAL
Oct 9, 2024
Incident date: Oct 4, 2024
Enel X Way recently announced that they were terminating operations in North America. With that in mind my Juicebox level 2 charger now becomes a dumb charger with no app functionality to turn down the amps produced by the charger. The Juicebox model I have is a plug-in version rated at 32 amps max. My service panel/circuit breaker is only rated to 30 amps. With a constant 32 amps on a 30 amp circ... Read more
Incident date: Oct 9, 2024
Truck would not start, there was no prior warning of issues with the starter. After being towed to a dealership the starter was replaced.
Incident date: Oct 4, 2023
The contact owns a 2021 Cadillac Escalade ESV. The contact stated while driving approximately 40 MPH, the vehicle suddenly lost automotive power and decelerated before stalling. The vehicle was unable to be restarted and was later towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was not contacted. The failure mileage was 25,000.
Incident date: Aug 1, 2024
while driving at an undisclosed speed, several unknown warning lights were inadvertently illuminated.
Incident date: May 23, 2024
Display doesn’t come on when car goes on. Blind spot indicator, turn signal, speed display, nothing works. Car will drive but very unsafe without dash display.
Incident date: May 23, 2024
Both of my tail lights have the water leaking problem that other 2017 Fortes were recalled for. My VIN was not on the list, but both of them have to be fixed at my expense and are burning out my tail light and turn signal bulbs prematurely because of the water condensed in them.
Incident date: Sep 15, 2024
ABS / Traction control error intermittent alert.
Incident date: Sep 15, 2024
The wrench light came on and a warning stating "SHIFT SYS FAULT Service Required" showed. The dial shifter would automatically go back to "P" after shifting to "R" or "D." At first it would drive but would not go in reverse. My daughter had driven to work and the car stalled just as she was leaving the parking space, but lurched a few times as she tried to figure out the problem. If she had been o... Read more
Incident date: Oct 7, 2024
The contact's father owns a 2012 Ford Fusion. The contact stated that upon starting the vehicle, the message "Power Steering Service Now" was displayed, and an excessive effort was needed to steer the vehicle. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The fail... Read more
Incident date: Oct 7, 2024
The contact owns a 2013 Ford Escape. The contact stated that while driving at various speeds, the engine was overheating. The temperature gauge increased to high(H). The engine overheating warning light was illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was a... Read more
Incident date: Oct 7, 2024
I’m experiencing persistent issues with my 2020 Chrysler engine. While driving, the engine frequently shuts down unexpectedly, often resembling a start-stop feature. When I come to a stop, the engine and lights go out, and the vehicle won’t restart, which is particularly concerning while in traffic. Additionally, when accelerating, I notice a jolt in the engine followed by a loud knocking soun... Read more
Incident date: Oct 2, 2023
At startup, routinely see the following messages: Lane keeping assist problem Road departure mitigation system problem Collision mitigation breaking system problem I have taken the car into multiple Honda dealers this year to fix the issue. The first told me I needed to have the Body Control Module replaced, and that the can could try and communicate with the key fob constantly, risking battery... Read more
Incident date: Oct 2, 2023
At startup, routinely see the following messages: Lane keeping assist problem Road departure mitigation system problem Collision mitigation breaking system problem I have taken the car into multiple Honda dealers this year to fix the issue. The first told me I needed to have the Body Control Module replaced, and that the can could try and communicate with the key fob constantly, risking battery... Read more
Incident date: Oct 7, 2024
The contact owns a 2020 Ford Escape. The contact stated while operating the vehicle, the messages "Hill Start Assist Not Available", "Pre-Collision Assist Not Available", "Service Advance-trac" and "Service All Wheel Drive" remained displayed. The vehicle was taken to the local dealer who diagnosed that the All-Wheel Drive module was faulty and needed to be replaced. The vehicle was not yet repair... Read more
Incident date: Jan 8, 2020
Seen on the internet where there was a recall for a brake booster....checking to see if mine can be fixed or has it already been fixed.....
Incident date: Jan 8, 2020
My vehicle is burning engine oil within a short period of time. I was told my several mechanics that a part was recalled on my vehicle to fix this issue.
Incident date: Oct 6, 2024
Volkswagon is being irresponsible with their response to resolving the door issue on my vehicle. The door has opened twice while driving as clearly related to an electrical issue. This is a very dangerous scenario as I cannot predict which door opens at which time. It could be any. I have a video of my door jamb. My vehicle is brand new with 0 damage, this is clearly a manufacturer defect that VW ... Read more
Incident date: Oct 6, 2024
The vehicle has a digital instrument panel. Today the instrumental panel started flickering, sometimes all warning lights will flash, and then the panel will go completely black/blank while driving. Sometimes a red "NO SIGNAL" warning will flash across the screen. When this happens, there's no speedometer, engine temperature, or any information about the vehicle. This vehicle is 1-month old an... Read more
Incident date: Sep 16, 2024
ACC system started giving errors, diagnostics ran at Honda pointed to multi function camera. System was quoted for replacement at 1500 this seems to be a big problem across these models. Please investigate.
Incident date: May 15, 2024
Steering wheel locks up when trying to start car. Have to jiggle steering wheel to get it unlocked. While driving steering wheel make clicking sound and catches back and forth while driving