Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
Incident date: Oct 1, 2024
Hello, I went and got my truck service at a car dealership for rear air bag shock not working properly (4times) ; futhermore, my power steering went out while driving...not knowing the steering is electronic
Incident date: Jan 24, 2023
The contact owns a 2015 Ford F-150. The contact stated that while driving approximately 60 MPH in heavy traffic, the contact attempted to slow down while approaching an intersection and the vehicle unexpectedly downshifted to third gear. The contact pulled over and disconnected and reconnected the battery and restarted the vehicle to reset computers. Additionally, the contact stated that occasiona... Read more
Incident date: Oct 24, 2024
I have had many problems with my car since 1st day of purchase timing belt oilpans valve cover gasket burning excessive oil caliper brake hose last few events I have experienced my ABS light coming on in the car stop moving while am in traffic very dangerous I work for the hospice reserve one day while driving the car started shaking compulsive and the check engine light came on I was informed oil... Read more
Incident date: Oct 25, 2024
1) “Collision Mitigation Braking System” (CMBS); CMBS still exists on this car. 2) Potential for getting rear-ended. 3) My brother with similar CR-V reports random CMBS braking. 4) No 5) CMBS first brake warning only after I started letting up off the brake pedal. CMBS produced 2nd brake warning just as it slammed on the brakes - AFTER distance between my car and car in front was already incr... Read more
Incident date: Jul 10, 2024
Tesla released a feature called Obstacle Aware Acceleration. The Owner's Manual states: "Obstacle-Aware Acceleration is designed to reduce the impact of a collision by reducing motor torque and in some cases applying the brakes, if Model Y detects an object in its driving path. The touchscreen displays a visual warning and sounds a chime when the brakes are automatically applied. For example, Mod... Read more
Incident date: Oct 1, 2024
Driving on highway, steering shook aggressively. Had to slow down and pullover off the road. I was able to get back on road and drive again. This has happened before and dealership said it was fixed. It happened again about 6 months later. Vehicle is stock with no modifications.
Incident date: Mar 14, 2019
Tire size LT285/75 R18 Component/System Failure: The front suspension and steering damper malfunctioned, leading to the "death wobble." This issue also caused excessive tire wear due to the violent vibrations and instability in the steering system. The components are available for inspection, and the worn tires and replaced parts can be provided if necessary. Safety Risk: The excessive tire wear,... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — FUEL/PROPULSION SYSTEM
Oct 25, 2024
Incident date: Aug 27, 2024
My car issue is the high presure fuel pump
1 injured
Incident date: Oct 11, 2024
The contact owns a 2018 Forest River R-Pod Towable. The contact stated while stepping on the RV floor, the contact noticed that the side of the floor located behind the axle was sagging. Additionally, the contact stated that the driver's side outriggers were significantly corroded, fractured, and bent. Additionally, the contact stated that there was less than an inch clearance between the driver's... Read more
Incident date: Jul 16, 2024
The contact owns a 2018 Ford Expedition. The contact stated that upon starting the vehicle, the vehicle made an abnormal rattling sound. There was no warning light illuminated. The contact related the failure to Ford Campaign Number: 21N03. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure and referred the contact to the NH... Read more
Incident date: Oct 21, 2024
I have had issue after issue with this car ever since I got it. Within the first year of my lease, my car was at the dealership for 4 to 5 months. Most of it in one long stint. The vehicle was consistently having problems. All the while, I’m paying for a car I wasn’t even able to drive for a huge chunk of year 1. One time, the car completely shut down and stopped in the middle of the freeway w... Read more
Incident date: Oct 21, 2024
I have had issue after issue with this car ever since I got it. Within the first year of my lease, my car was at the dealership for 4 to 5 months. Most of it in one long stint. The vehicle was consistently having problems. All the while, I’m paying for a car I wasn’t even able to drive for a huge chunk of year 1. One time, the car completely shut down and stopped in the middle of the freeway w... Read more
Incident date: Oct 21, 2024
My wife was driving driving the vehicle on October 21st, 2024. She was shifting from Park to Drive just after our children got out of the vehicle in the school parking lot when the whole vehicle froze up and the dashboard lite up with all error lights including the engine light. It was flashing "Service Hybrid Battery System", "Service Transmission", "Turn off parking brake" and the Vehicle bega... Read more
Incident date: Sep 24, 2024
While driving the vehicle, the break lights are on, when you stop, or press the break peddle, the break lights go out, therefore giving no warning to the vehicles behind you.
Incident date: Sep 24, 2024
While driving the vehicle, the break lights are on, when you stop, or press the break peddle, the break lights go out, therefore giving no warning to the vehicles behind you.
Incident date: Oct 23, 2024
Recall- 95B - Hight Voltage Battery, there is no fix for the problem at the present time. Now the vehicle can no longer be charges and must run on gasoline. The vehicle was purchased with the intention of using the battery to go to and from work on a single charge. The vehicle can no longer be charged or parked in our garage due to potential fire risk.
Incident date: Oct 2, 2024
The contact owns a 2016 Freightliner Cascadia. The contact stated that while a driver was attempting to exit parking lot, the S-Cam 2 and S-Cam support bracket independently detached. No warning light was illuminated. A local independent mechanic arrived on scene to inspect the vehicle and it was determined that the S-Cam bracket and S-Cam mount needed to be replaced. The vehicle was not repaired.... Read more
Incident date: Oct 2, 2024
Sunlight reflection off the dashboard is mirrored on the windshield, badly obscuring visibility.
Incident date: Oct 2, 2024
See attached document for complaint.
Incident date: Oct 22, 2024
I recently had recall 24V693000 completed on my vehicle. After the recall while using the remote vehicle movement feature it no longer stops at all. While demonstrating the feature for a friend interested in purchasing a similar vehicle it did not stop and I had to move and release the remote to stop the vehicle. I have tested it again twice and the same problem occurs, the vehicle does not detect... Read more
Incident date: Oct 18, 2024
The drivers side sun visor has failed multiple times. As I am driving it falls out of its housing on the vehicle ceiling and obstructs my vision. I took it to the dealer and they replaced the visor. However, it has failed again and almost caused an accident. I spoke with an individual that works for Ram and was told that this is a repair and complaint that they hear quite often. I believe without ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — ELECTRICAL SYSTEM
Oct 22, 2024
Incident date: Oct 7, 2024
What component or system failed or malfunctioned, and is it available for inspection upon request? Water intrusion to the cab of the truck has structural failure in the roof causing it to leak inside the cab. Leak runs into dash and out of ignition causing electrical issues in the dash and ignition, along with pooling on the floorboards causing rusting; runs into the rear 3rd brake light and rear ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — ELECTRICAL SYSTEM
Oct 22, 2024
Incident date: Jul 18, 2024
The contact owned a 2014 BMW 328i. The contact stated that while at a complete stop at the red traffic light, the contact noticed smoke coming from underneath the hood. There was no warning light illuminated. The contact pulled to the side of the road. A bystander advised the contact to exit the vehicle immediately. The contact and his best friend occupying the front passenger's side seat exited t... Read more
Fire
CHRYSLER
TOWN AND COUNTRY
(2015) — POWER TRAIN
Oct 22, 2024
Incident date: Oct 22, 2024
While driving the Vehicle the gear attempted to go into 4WD by itself. I pulled over and at that time I could not shift the car into drive or park. I believe the transmission or gear shift is having an issue. No warning lights go on the dashboard and it will stall while driving on the highway which caused an extreme safety hazard.
Incident date: Oct 9, 2024
Rear light has known issue of water protruding into housing causing a short circuit to occur, therefore causing tail light to quit working including license plate lights to quit working causing me to be pulled over when for equipment not operating to find out then my lights had shorted out. Then to find out to get my license plate light in working order i need to spend 1500+ dollars for a design f... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) — TIRES:SIDEWALL
Oct 21, 2024
Incident date: Oct 7, 2024
In the last 8 months, I have experienced 3 blowouts on the same side of the car. The tires were Continental Procontact SSR 245/40R19. In each instance, the sidewall failed and blew out. This has occurred on the highway as well as at low city speeds.
Incident date: Oct 19, 2024
The plexiglass window on our house door for the Winnebago became dislodged while driving. According to other owners this is a widespread problem and Wimmebago is not recalling this part or offering to fix it.
Incident date: Oct 18, 2024
Vehicle makes load screeching and moaning sounds whenever the car is in reverse -noticed the day after purchase 9/12/2024 and continues to do so- ford states it is a known recall that they have yet to have fix for?
Incident date: Oct 18, 2024
Oil line separates causing massive oil leak causing engine to fail
Incident date: Sep 28, 2024
A while ago the airbag light starting coming on intermittently and I originally thought it was the sensor detecting weight in the passenger seat or not and perhaps the sensor was a little off but did not investigate. Over time the light become on constantly but I didn't notice this shift until the horn stopped working recently too. After some troubleshooting of the fuse and relay, an independent s... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — ENGINE
Oct 20, 2024
Incident date: Oct 19, 2024
Driver and passenger manifolds Have cracked now 3 times on the passenger side and 1 time in the drivers side. Inhale had the last passenger side replaced under warranty and now they will not honor the warranty on the replaced manifold.
CHRYSLER
TOWN AND COUNTRY
(2014) — UNKNOWN OR OTHER
Oct 20, 2024
Incident date: Oct 4, 2024
In February car began to increase in temp while driving , I pulled over and saw coolant leaking. I had car Towed to repair center and entire cooling system changed out. 1 month later same exact thing took place. Entire cooling system repaired for the second time. I called Land Rover inquiring about any complaints or recalls Associated w cooling system . None found at that time. In August while... Read more
CHRYSLER
PT CRUISER
(2005) — VISIBILITY/WIPER
Oct 18, 2024
Incident date: Oct 1, 2024
The headlights are very dim It is like driving your vehicle with a flashlight as the lighting. When you turn on bright lights you can see good but your then endangering drivers going the opposite directions It is very dangerous. If you reserch this issue on the internet it is a well lnown problem. How can people drive their cars like this. I did inquire with GM and they said they did at one time... Read more
CHRYSLER
PT CRUISER
(2005) — VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Oct 18, 2024
Incident date: Jun 30, 2018
The contact owns a 2005 Chrysler PT Cruiser. The contact stated that while the A/C defroster was activated, there was no air blowing through the vents. The vehicle was taken to an independent mechanic where it was diagnosed that the blower motor needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 194,000.
Incident date: Oct 17, 2024
The contact owns a 2023 Nissan Versa. The contact stated while driving at various speeds, the vehicle failed to properly accelerate while depressing the accelerator pedal. Additionally, the check engine warning light remained illuminated. The cause of the failure was not yet determined. The local dealer and manufacturer were yet contacted. The failure mileage was 11,000.
Incident date: Oct 16, 2024
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware... Read more
Incident date: Oct 16, 2024
The push button turn signals occasionally do not work. The buttons are completely unable to be pushed and activated. This issue occurs several times a day when attempting lane changes, left and right turns. I am unable to duplicate the issue on-command, but it occurs often enough and in situations where it is very dangerous, particularly in traffic when a turn signal is necessary and it will not a... Read more
Incident date: Oct 18, 2024
New version of Autopilot software install is very unsafe. It aborts multiple times. It also accelerates when it should be stopping or slowing to make a turn.
Incident date: Oct 7, 2024
driving @ nite on[XXX] [XXX] doing 70mph on cruise control all of a sudden my 2016 kia sorento loss power! then the instrument cluster lit up like a x-mas tree. check oil, check engine, and everything else in between was blinking on and off. very lucky there was an exit ramp up ahead and no vehicles on the right lane. safely got off the freeway and parked on the side of the road. very fortunate it... Read more
Incident date: Sep 27, 2024
Airbag light is deployed when passenger is sitting in seat. Module under seat is not recognizing the passenger and airbags are turned off. This is a safety concern in likeliness of an accident the passenger could be injured.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — ENGINE
Oct 17, 2024
Incident date: Oct 17, 2024
Car started to rock and the engine light came on with a cylinder 3 misfire code (P0303). We replaced the spark plug and coil on cylinder 3 and the issue resolved temporarily. About 48 hours later the rocking and engine light came back on with the same error code. We swapped the spark plug and coil on cylinder 3 for those on cylinder 1. The check engine light turned off but we would still get the r... Read more
Incident date: Oct 17, 2024
I was driving on a highway at 75 mph, on a clear day, with perfect visibility and driving conditions and my automatic emergency braking engaged. I was on cruise control with no one in front of me for approximately half a mile. There were cars behind me, so I had to swerve into another lane to avoid being rear ended. There was a sequence of beeps. If there were warning lights or messages, I was too... Read more
Incident date: Aug 10, 2024
Drivers side head restraint deployed when sitting parked in car striking my wife in head car was not running. Contacted dealer states no idea when part can come contacted jeep told to look for part on internet fix myself there is a safety recall on this issue and I am unable to get this resolved thru jeep and dealer
Incident date: Oct 15, 2024
idle-stop system fails to restart the engine when I release the brake pedal, the vehicle inoperable and undriveable wherever it comes to a stop—whether at a red light or stop sign, in the middle of a busy intersection, or on a highway entrance ramp. I have to wait a minute of two before I can restart my vehicle.
Incident date: Oct 7, 2024
While driving on an interstate highway, my car slipped from drive to neutral on its own. Within a few seconds the transmission returned to drive. When the car reached its destination, it went into park, but wouldn't shift out of park for 20 minutes. It finally shifted into reverse, and drive as needed until reaching my home. While trying to shut off the car at my home, it showed that it was i... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2024) — SERVICE BRAKES
Oct 16, 2024
Incident date: Oct 15, 2024
When the brakes are applied while in low speeds and you are driving on rough pavement or you hit a bump in the road the car skids and won't come to a stop. It feels like the ABS has kicked in. There are a few brick roads in my town. In just one block when I stop it will skid almost completely through the stop sign. I have to brake almost halfway before I get to the stop sign. The other day I wa... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2024) — POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Oct 16, 2024
Incident date: Oct 15, 2024
The contact owns a 2016 Ford Focus. The contact stated while parking the vehicle, the steering wheel did not function as intended. The contact stated that the steering wheel was very difficult to turn in either direction. In addition, the contact stated that the shift gear did not function as intended. The contact stated that the gear shifter did not shift into park, drive, or neutral. In addi... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — SERVICE BRAKES
Oct 15, 2024
Incident date: Aug 23, 2024
I am a new leasee of a Volvo XC40 Recharge (leased September 13, 2024). When starting my car from a decline on my driveway, or in a parking spot on a decline, after putting the car in reverse, the car immediately surges forward 20 inches before I have to hit the brakes again to make it stop from hitting a car in front of me. The same behavior occurs if I am parked on an incline and put the car in ... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — AIR BAGS
Oct 15, 2024
Incident date: Aug 23, 2024
The contact owns a 2021 Toyota Camry. The contact received NHTSA Campaign Number: 23V865000 (AIR BAGS) in February 2024 however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were... Read more
Incident date: Oct 8, 2024
The contact owns a 2018 Ford F-150. The contact stated that while starting the vehicle, a knocking noise came from the engine compartment. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the cam phasers failed. The vehicle was not repaired. The contact learned of the Customer Satisfaction Program: 21N03. The manufacturer was made aware of the failu... Read more