Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
CHRYSLER
TOWN AND COUNTRY
(2014) - UNKNOWN OR OTHER
Apr 16, 2025
Incident date: Apr 15, 2025
I was driving on the New Jersey Parkway when my car just shut down in the middle of the road. The dealer believes it’s the engine- how can this happen to a car 2 years old?
Incident date: Nov 10, 2023
(addressing the above bullets as numbered items) (1) OEM replacement windshield (after what seems to be impact damage, although there are some reports in social media about "spontaneous windshield breakage - i.e. no known impact). It is available (currently installed in vehicle) for inspection upon request. (2) Safety is currently at risk because of bad image distortion near the passenger "A-pill... Read more
Incident date: Nov 10, 2023
Rear passenger door will not open. Lincoln has active recalls on other VINs but mine is not included. I ask that mine be included. My door will occasionally pop open, but the most common problem is the handle will not engage from the outside. My Lincoln has the door handle on the trim piece. This is a common recall but my car is not included. It needs to be as not being able to open a door or it r... Read more
Incident date: Nov 10, 2023
Rear passenger door will not open. Lincoln has active recalls on other VINs but mine is not included. I ask that mine be included. My door will occasionally pop open, but the most common problem is the handle will not engage from the outside. My Lincoln has the door handle on the trim piece. This is a common recall but my car is not included. It needs to be as not being able to open a door or it r... Read more
Incident date: Apr 11, 2025
The tire pressure light continues to alert never going away and tire store says it's a sensor but it's causing my tires to get worn quicker and have had 2 blowouts I have tried to get this resolved and repaired by Volkswagen but the customer service employee said I was crazy because they have never had 1 recall on my vehicle and that she was going to report my VIN number for illegal reporting of r... Read more
Incident date: Apr 11, 2025
The vehicle in question has been experiencing multiple ongoing mechanical issues, including engine stalling, frequent brake replacements, frequent oil changes, a camshaft issue, and intermittent horn functionality. These issues have raised serious safety concerns. Despite multiple repairs and maintenance attempts at the dealership, the problems persist, affecting both my safety and confidence in t... Read more
Incident date: Apr 11, 2025
The vehicle in question has been experiencing multiple ongoing mechanical issues, including engine stalling, frequent brake replacements, frequent oil changes, a camshaft issue, and intermittent horn functionality. These issues have raised serious safety concerns. Despite multiple repairs and maintenance attempts at the dealership, the problems persist, affecting both my safety and confidence in t... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - ELECTRICAL SYSTEM
Apr 15, 2025
Incident date: Apr 15, 2025
The contact owns a 2016 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. ... Read more
Incident date: Apr 6, 2025
This part is required to make the vehicle drivable. 68661147AA intake camshaft. The vehicle has been off road in a dealership since 2/26/2025. No part is available; we are told more than 10,000 are backordered. This is a daily driver. The vehicle is 2018 with only 78,000 miles. No known answer to why the part failed however with this many backordered parts it is clear there is an ongoing and signi... Read more
Incident date: Apr 11, 2025
The contact owns a 2022 Nissan Rogue. The contact stated while driving 75-80 MPH, the vehicle decelerated unintendedly to 40 MPH. The contact was able to drive 20 MPH to the dealer, where the battery was replaced; however, the failure recurred while driving. The vehicle was taken to an unknown dealer, where an unknown repair was performed; however, the failure recurred. The ABS warning light was i... Read more
Incident date: Apr 11, 2025
The contact owns a 2022 Nissan Rogue. The contact stated while driving 75-80 MPH, the vehicle decelerated unintendedly to 40 MPH. The contact was able to drive 20 MPH to the dealer, where the battery was replaced; however, the failure recurred while driving. The vehicle was taken to an unknown dealer, where an unknown repair was performed; however, the failure recurred. The ABS warning light was i... Read more
Incident date: Apr 8, 2025
Car did dashboard update on 4/10/25. Had less than 4300 miles. Unable to unlock car due to dead battery. Car unlock service opened door for tow company to jump battery and advise that the new 2025 Santa Fe Hybrid battery needs to be replaced. May need other service (alternator or Hybrid battery too) but the 12v battery had been drained. Interior lights would not turn on prior to this happening.
Incident date: Apr 8, 2025
I was stopped at a traffic light, two or three cars behind the line. My car was in Auto-Hold mode, with my foot resting lightly on the brake. I briefly turned my head to move a jacket from the center console to the passenger seat when, without warning, the car suddenly accelerated on its own. I panicked and slammed on the brakes, but given the short distance, my car rear-ended the one in front of ... Read more
Crash
Incident date: Apr 8, 2025
I was stopped at a traffic light, two or three cars behind the line. My car was in Auto-Hold mode, with my foot resting lightly on the brake. I briefly turned my head to move a jacket from the center console to the passenger seat when, without warning, the car suddenly accelerated on its own. I panicked and slammed on the brakes, but given the short distance, my car rear-ended the one in front of ... Read more
Crash
Incident date: Apr 13, 2025
The contact owns a 2014 Kia Optima. The contact stated that the oil level was lower than expected. There was an unknown warning light illuminated. The vehicle vibrated while driving at various speeds. The vehicle was included in NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling); and the engine was replaced under the recall in September 2020. The contact stated that 5 years after the rec... Read more
Incident date: Apr 13, 2025
A recall was issued by BMW in August 2024. As of today, April 14, 2025, there is still no remedy issued by BMW to repair this issue. BMW states that the issue with the Water Pump Electrical Connector can cause a short circuit and engine fire.
Incident date: Apr 13, 2025
The contact owns a 2022 Honda Civic Hatchback. The contact stated while driving 30 MPH, the steering wheel seized and was pulling to the left into another lane, requiring the contact to use excessive force to steer the vehicle back into the intended lane. There was no warning light illuminated. The contact stated that the failure persisted, causing the vehicle to swerve into another lane, and the ... Read more
Incident date: Apr 12, 2025
Transmission locking up Was never notified about recall and my truck was never put on recall list they have gas lighted me and others with 23 models having same known issues Yes it is stuck at the dealer waiting on back ordered part but they arent aloud to inspect the gears in the transmission due to only replacing the control module Prior to this i had other failures between fuel control module t... Read more
Incident date: Mar 3, 2025
2023 honda accord sport Steering sticking when turning causing the vehicle to over correct. Noted this at honda service center during 1st oil change and subsequent visits. Nothing ever found. Now it makes a clicking noise. Took to service center and they think it's the steering rack. Have to take it back during a weekday for confirmation. Now I'm slightly outside the warranty for parts. Service c... Read more
Incident date: Apr 10, 2025
Coolant leaks into engine cylinders
Incident date: Sep 4, 2024
Tailgate comes unlatched and tailgate came down multiple times in motion and parked. Safety concerns loosing cargo and causing accidents. My vehicle is not included in the recall and dealer cannot help only repair for 146.80. I feel that my vehicle should be included to the already existing recall and reimbursement for repair.
Incident date: Sep 4, 2024
Tailgate comes unlatched and tailgate came down multiple times in motion and parked. Safety concerns loosing cargo and causing accidents. My vehicle is not included in the recall and dealer cannot help only repair for 146.80. I feel that my vehicle should be included to the already existing recall and reimbursement for repair.
CHRYSLER
TOWN AND COUNTRY
(2011) - ENGINE
Apr 10, 2025
Incident date: Aug 28, 2024
4-5-25 Going 65 mph truck shut off for no reason. Dash message stated “press button to restart” I managed to pull over on side of road and place in park and restarted. Drove home and Chevy dealer service was closed. 4-7-25 Called in morning to get truck into service. 4-8-25 Service advisor called and stated No dash lights no codes . I explained that it was scary to have truck shutoff with no r... Read more
Incident date: Jul 17, 2024
premature bearing wear within the engine
Incident date: Apr 9, 2025
I've previously reported the CMBS (Collision Mitigation Braking System) and RDMS (Road Departure Mitigation System) warning messages that have been appearing too frequently. Today is the day it finally happened, my wife was driving on the highway when auto cruise control with lane keep assist set at 66 on the passing lane, with a truck to the right. Halfway passing the truck on auto cruise control... Read more
Incident date: Apr 9, 2025
I've previously reported the CMBS (Collision Mitigation Braking System) and RDMS (Road Departure Mitigation System) warning messages that have been appearing too frequently. Today is the day it finally happened, my wife was driving on the highway when auto cruise control with lane keep assist set at 66 on the passing lane, with a truck to the right. Halfway passing the truck on auto cruise control... Read more
Incident date: Apr 9, 2025
ABS CONTROL PUMP STOP WORKING DUE TO SEIZED ELECTRIC MOTOR BRUSHES ON CARRIERS. NO INCIDENTS HAPPENED BUT IT IS A COMMON FAIL ON THIS YEAR MODEL TRUCKS THAT CAN LEAD TO AN ACCIDENT. AT THE BEGINNING START DOING IT INTERMITTENLY WHILE DRIVING IT TO THE POINT WHERE IT COMPLTELY STOP WORKING AT ALL. DISABLING ABS, TRACTION CONTROL AND TRAILER BRAKE SYSTEM.
Incident date: Mar 17, 2025
The contact owns a 2018 Honda Accord. The contact stated that while driving 10 MPH, the vehicle stalled with the check engine warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the fuel pump module had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the inde... Read more
Incident date: Mar 14, 2024
The contact owns a 2020 Acura MDX. The contact stated that while driving in Comfort Mode at approximately 40 MPH and attempting to accelerate to change lanes, the vehicle stalled for several minutes before accelerating. There were no warning lights illuminated. The vehicle hesitated to start intermittently, and the failure was more frequent over time. The vehicle was taken to the dealer, who diagn... Read more
Incident date: May 8, 2024
The contact owns a 2017 GMC Acadia. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the brake pedal was firm. The contact applied full pressure to the brake pedal, and the vehicle stopped. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with brake vacuum pump failure. Additionally, th... Read more
Incident date: May 8, 2024
The contact owns a 2011 Ford Explorer. The contact stated that while his daughter was driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The service power steering warning light was illuminated. The vehicle was taken to the dealer, but a diagnostic result was not yet provided. The ve... Read more
Incident date: May 8, 2024
Nuna provided a recall for their Raava car seat. It was an expensive premium car seat that was purchased on the guise of high safety ratings and premium quality. However, the recall is none of those things. It is a cheap material that gives my child a rash, it is not the same color, and frankly doesn’t correct the safety issue. I cannot believe that Nuna has been allowed to get away with putting... Read more
Incident date: Nov 21, 2024
The contact owns a 2019 Ford F-150. The contact stated that while starting the vehicle, the engine made a rattling sound. No warning light was illuminated. The vehicle was taken to the dealer, who determined that the cam phasers needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N03 (Cam Phaser Replacement); however, the vehicle... Read more
Incident date: Nov 21, 2024
AIR BAG RECALL IN DECEMBER 2023 STILL NO REMEDY AVAILABLE !
Incident date: Nov 21, 2024
The contact rented a 2021 Nissan Altima. The contact stated while driving 45 MPH, the brake pedal was depressed, and the vehicle failed to respond. There were no warning lights illuminated. The contact stated that it felt like the brakes were inoperable. The vehicle was then taken back to the rental car agency. The vehicle was not diagnosed, and the contact was unsure if the vehicle was repaired. ... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - POWER TRAIN
Apr 8, 2025
Incident date: Mar 27, 2025
the bolt on the recall has completely broke. we need a safe vehicle to drive. as stated in recall if continue to drive with broken part it may result in a crash. Manufacturer Recall Number23S65 NHTSA Recall Number23V896
Incident date: Mar 19, 2025
The contact owns a 2012 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 19V435000 (SUSPENSION) and 24V031000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue. The manufacturer was not made aware... Read more
Incident date: Mar 19, 2025
The contact owns a 2012 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 19V435000 (SUSPENSION) and 24V031000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue. The manufacturer was not made aware... Read more
Incident date: Mar 21, 2025
### 1. **What component or system failed or malfunctioned, and is it available for inspection upon request?** The rearview camera system in my 2020 Acura MDX has malfunctioned. The camera, which is integral to several safety systems in the vehicle, has failed, causing significant safety concerns. The vehicle is available for inspection by an Acura dealership or independent service center upon re... Read more
Incident date: Apr 4, 2025
The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (SERVICE BRAKES, HYDRAULIC); however, the dealer informed the contact that the vehicle was no longer under the Extended Warranty. The manufacturer sent the contact the information for a Class Action Lawsuit. The contact stated while driving at various speeds, the vehicle stalled. There were no ... Read more
Incident date: Apr 6, 2025
The contact owns a 2020 Jeep Gladiator. The contact stated while driving 50 MPH, the instrument panel became inoperable. The contact was able to continue driving the vehicle. The contact stated that the failure was permanent. The contact related the failure to NHTSA Campaign Number: 24V652000 (Electrical System); however, the VIN was not included. Additionally, the contact stated that the front dr... Read more
Incident date: Apr 6, 2025
I’m very concerned about the actual malfunction of my entire steering rack & pinion assembly at just over 6,000 miles. The failure on my 2023 F150 (bought as NEW in Sept. 2024 from dealer w/ 1200 miles) occurred at more than 80 miles per hour when I had punched it to pass another vehicle. The steering became very wonky and was 'soft-locking' in stuttering positions – about 2 degrees apart in... Read more
Incident date: Apr 6, 2025
I’m very concerned about the actual malfunction of my entire steering rack & pinion assembly at just over 6,000 miles. The failure on my 2023 F150 (bought as NEW in Sept. 2024 from dealer w/ 1200 miles) occurred at more than 80 miles per hour when I had punched it to pass another vehicle. The steering became very wonky and was 'soft-locking' in stuttering positions – about 2 degrees apart in... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - Other/I am not sure
Apr 6, 2025
Incident date: Mar 15, 2025
This issues is regarding the front of the canopy. The base of the canopy clip, where it attaches to the car seat nearest the handle, has broken off pieces. These pieces have flow into the car seat where my child sits. It I had not noticed this happening, my child could have tried to put that piece in their mouth and choked or because for the sharp edges on the splintered piece, cause more serious ... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - CHILD SEAT:HANDLE (INFANT)
Apr 6, 2025
Incident date: Mar 15, 2025
This issues is regarding the front of the canopy. The base of the canopy clip, where it attaches to the car seat nearest the handle, has broken off pieces. These pieces have flow into the car seat where my child sits. It I had not noticed this happening, my child could have tried to put that piece in their mouth and choked or because for the sharp edges on the splintered piece, cause more serious ... Read more
Incident date: Feb 26, 2025
NHTSA Recall # 19V-447 I do believe it has to do with this recall that states the clutch is getting stuck in the transmission it does say that the recall has been completed but it is obviously doing it again
Incident date: Feb 26, 2025
Purchased car Tuesday, Thursday night upon pressing the start button all power went out on car. Driving to dealership to have car looked at vehicle shutoff completely at traffic light. Vehicle restarted then two miles from dealership car had multiple warnings and brakes completely went out. Managed to get car off the road safely, currently awaiting tow.
Incident date: Feb 26, 2025
Purchased car Tuesday, Thursday night upon pressing the start button all power went out on car. Driving to dealership to have car looked at vehicle shutoff completely at traffic light. Vehicle restarted then two miles from dealership car had multiple warnings and brakes completely went out. Managed to get car off the road safely, currently awaiting tow.
Incident date: Jan 1, 2025
My car doesn't advise when other car is closed