Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Jul 23, 2026
part of the headrest assembly fractured suddenly causing the headrest to burst while I was sitting in the passenger seat. i was immediately sore from my shoulders up. there were no warning lights or recalls on my vehicle at the time.
Incident date: Aug 8, 2026
NHTSA Complaint Narrative — Draft On July 9, 2026, in the evening, my leased 2026 Subaru Outback Touring caught fire while we were driving home. We were stopped in a left-turn lane waiting on a left-turn signal. When the light turned, the vehicle in front of us moved forward — which, in hindsight, was fortunate, because molten metal was sprayed across that exact spot moments later. The engine... Read more
Fire
Incident date: Nov 20, 2025
I have a 2026 GMC Sierra 1500 with the 6.2L engine. I purchased it on [XXX]. On [XXX] with 13,000 miles on the truck the engine started making a bad noise from the lower end of the motor. I immediately took it to the dealer Randy Wise Buick GMC in Fenton Michigan. They diagnosed it as a spun bearing and had to replace the engine. I just got it back today August 7th 2026 INFORMATION REDACTED PURSU... Read more
Incident date: Nov 20, 2025
I am requesting urgent assistance regarding my 2017 Kia Optima EX, which is experiencing a serious oil consumption/burning issue. The vehicle is burning oil into the engine, causing the oil level to continually decrease and creating a significant concern for engine failure, overheating, or a potential vehicle fire. I am extremely concerned about my safety and the safety of others because I depend... Read more
Incident date: Jul 2, 2026
In May 2026 while driving home from her job in downtown St. Louis, my daughter was driving my equinox. While traveling on the highway at the speed limit of 55 miles an hour her brakes failed and she came within a few feet of rear ending a full gas tanker truck. She was able to maneuver to the shoulder of the highway and avoid an accident. After a few moments of the engine, idling the engine comple... Read more
Incident date: Jul 2, 2026
The 2017 Hyundai Santa Fe was brought to dealership on 3/27/26 for an oil change and a computer update was completed for Emissions Improvement. Upon picking the vehicle up after service, it was noticeable that it was not shifting correctly. I spoke to the service department and asked if the memory was cleared with the update an if it was having to relearn how I drive and the said it should not b... Read more
Incident date: Jul 2, 2026
I was denied work on a network issue recall 3 separate times at the dealership I bought the car. The first time I was told it was because of a smell. If I clean the car, they will fix it. I noticed after they were in the car my backup camera didn’t work which I also thought might be a recall but found out it wasnt. I went ahead and cleaned it twice. I came back they alleged it smelled like cat l... Read more
Incident date: Jul 28, 2026
The contact owns a 2025 Nissan Sentra. The contact stated that while driving at various speeds on several occasions, the messages "Engine Stall - Stop Safely", "Service Due in 0 Miles", and "System Malfunction Not Available" were displayed. The contact stated that the vehicle lost power and stalled. The contact stated that the brake warning light, check engine light, oil warning light, and an unkn... Read more
Incident date: Jul 28, 2026
The contact owns a 2023 Ford Bronco Sport. The contact stated that while driving at various speeds, the vehicle pulled to the right with the tire pressure warning light illuminated. The driver was forced to steer the vehicle to the left to center the vehicle. The vehicle had been taken to two separate dealers where a total of four-wheel alignments were performed on the vehicle. However, after the ... Read more
Crash
1 injured
Incident date: Aug 5, 2026
I had started my car drove out of my parking lot as I approached the highway the first intersection everything went dead no lights, snow warning lights just completely shut down and rumble as if the engine was gonna fall out a police man passed me. I was stuck in the middle of the highway. Help me push my vehicle off the road and sat with me while I called AAA. He could not get the car started. It... Read more
Incident date: Aug 5, 2026
I had started my car drove out of my parking lot as I approached the highway the first intersection everything went dead no lights, snow warning lights just completely shut down and rumble as if the engine was gonna fall out a police man passed me. I was stuck in the middle of the highway. Help me push my vehicle off the road and sat with me while I called AAA. He could not get the car started. It... Read more
Incident date: Aug 5, 2026
On July 18, 2026, at approximately 10:00 AM EST, my son was manually driving a 2024 Tesla Model 3 at approximately 26 MPH when the steering suddenly became extremely stiff and difficult to turn. He attempted to steer away from a roadside barrier but was unable to turn the steering wheel sufficiently, resulting in a collision. There was no warning or indication observed on the dashboard before the... Read more
Crash
Incident date: Jul 30, 2026
On Saturday, XXX, at around 3:00 PM, my wife and I were traveling southbound on Interstate XXX toward [XXX] (this occurred in [XXX], just north of [XXX]). We were driving our 2023 GMC Sierra 2500HD pickup while towing our 36-foot 5th wheel trailer. I was traveling at approximately 60 miles per hour, and there was heavy traffic on the highway. Just north of Highway XXX, the passenger rear tire del... Read more
Incident date: Jul 30, 2026
On Saturday, XXX, at around 3:00 PM, my wife and I were traveling southbound on Interstate XXX toward [XXX] (this occurred in [XXX], just north of [XXX]). We were driving our 2023 GMC Sierra 2500HD pickup while towing our 36-foot 5th wheel trailer. I was traveling at approximately 60 miles per hour, and there was heavy traffic on the highway. Just north of Highway XXX, the passenger rear tire del... Read more
Incident date: Jul 30, 2026
On Saturday, XXX, at around 3:00 PM, my wife and I were traveling southbound on Interstate XXX toward [XXX] (this occurred in [XXX], just north of [XXX]). We were driving our 2023 GMC Sierra 2500HD pickup while towing our 36-foot 5th wheel trailer. I was traveling at approximately 60 miles per hour, and there was heavy traffic on the highway. Just north of Highway XXX, the passenger rear tire del... Read more
Incident date: Aug 6, 2026
While the vehicle was sitting in the driveway not running, the back of the headlight caught on fire. There wasn't any incedents (e.i. any collision, repairs) prior to the indecent. It is available for inspection. No dealership report yet, but have an appointment with local dealership Tuesday to get an itemized estimate for the repairs.
Fire
Incident date: Aug 3, 2026
SYSTEMS AFFECTED: Electrical System (12V Power Supply / Low-Voltage), Climate Control (HVAC System / Thermal Management), Towing / Recovery DESCRIPTION OF SAFETY HAZARD & DEFECT: My 2022 Rivian R1T experienced a sudden, complete electrical failure due to a defective HVAC system, resulting in a dangerous hard-bricked state that rendered the vehicle totally inoperable. Approximately 30 days prior to... Read more
Incident date: May 11, 2026
Battery Energy Control Module Malfunction Module replaced but not covered under Special Coverage N232432680
CHRYSLER
TOWN AND COUNTRY
(2010) - AIR BAGS:SRS MALFUNCTION WARNING LAMP/LIGHT
Aug 5, 2026
Incident date: Jun 5, 2026
The airbag error light in the vehicle came on. I took it to the dealership where the vehicle was purchased. They are charging $300.+ per hour to repair the issue. The vehicle has never been in an accident. The airbag has never been deployed.
CHRYSLER
TOWN AND COUNTRY
(2010) - AIR BAGS:SRS MALFUNCTION WARNING LAMP/LIGHT
Aug 5, 2026
Incident date: Jun 5, 2026
The airbag error light in the vehicle came on. I took it to the dealership where the vehicle was purchased. They are charging $300.+ per hour to repair the issue. The vehicle has never been in an accident. The airbag has never been deployed.
Incident date: Jan 31, 2025
My car AC has been having issues as the driver side produces warmer air than the passenger side. Honda issued a 10 year extended warranty for two of the three AC components; the warranty covers only the compressor and condenser. My 2017 Honda Civic has roughly 64k miles on it and the AC evaporator needs to be replaced. The Honda dealership has responded that this would cost out of pocket to replac... Read more
Incident date: Jan 31, 2025
Dealer refusing to honor open recall remedy for SC200 / NHTSA 20V750000 on 2015 Kia Soul VIN [XXX], approx 100k miles. Recall shows "no unrepaired recall found" on NHTSA VIN lookup, but KSDS update and engine bearing test were never performed. Kia of Cheyenne states: 1) must pay for recall because update not done, 2) must pay for unrelated repairs first, 3) must provide all oil receipts, 4) will n... Read more
Incident date: Jul 2, 2026
The contact owns a 2021 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the fuel gauge indicated that the tank was half full. The contact stated that the gauge erroneously indicated that the tank was empty, and the check engine warning light was illuminated. The vehicle was driven to the gas station, and while attempting to refuel the vehicle, the fuel did not go int... Read more
Incident date: Feb 2, 2026
While parking my Tesla in my driveway, I suddenly lost the ability to steer the vehicle. After exiting the vehicle, I noticed that the front driver’s side wheel was locked. I looked underneath the vehicle and observed that components of the front suspension had collapsed. The vehicle could not be driven and required towing to a Tesla Service Center. Tesla repaired the vehicle under the manufact... Read more
CHRYSLER
PACIFICA
(2018) - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:CONDENSOR/EVAPORATOR
Aug 4, 2026
Incident date: Aug 3, 2026
This vehicle has AC problem it’s blowing hot air. It has evaporator leaking. I called multiple shops and they said this problem is very popular for the X5 2019 to 2023 in my car is 2020. Please recall the Evaporator Core problem. It is too dangerous to drive in the car without AC and is too expensive to Have the Evaporator Core replacement.
Incident date: Aug 3, 2026
The contact owns a 2015 Ford Taurus. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera was inoperable. The dealer was made aw... Read more
Incident date: Aug 3, 2026
The contact owns a 2022 Ford Bronco. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. T... Read more
Incident date: May 4, 2026
I was at a complete stop with my foot all the way down on my brake, sitting in traffic, and my car started rolling forward against my will. I pressed down on my brake again and the car did not stop. I almost rolled into the car in front of me. The forward collision warning did not sound. I put my car in park and it still did not stop. I then put it into reverse to avoid rolling into the car in fro... Read more
Incident date: Jun 15, 2026
My 2016 Nissan Altima has approximately 68,900 miles. When I am stopped and press the gas pedal, the vehicle sometimes hesitates before it begins moving. It does not accelerate normally, which is dangerous when I am pulling into traffic, crossing an intersection, or making a turn. At other times while driving, the vehicle will not accelerate properly and appears to become stuck in a low gear. The ... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - ELECTRICAL SYSTEM
Aug 3, 2026
Incident date: Jul 3, 2026
I am extremely disappointed with Ford’s handling of my situation and the lack of customer support for what appears to be a premature major component failure. I own a 2024 Ford Mustang GT with only 56,022 miles. While driving, my air conditioning suddenly stopped blowing cold air. I took the vehicle to an authorized Ford dealership, where it was diagnosed with a catastrophic A/C compressor failur... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - SERVICE BRAKES, HYDRAULIC
Aug 3, 2026
Incident date: Jul 3, 2026
The contact owns a 2016 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The vehicle was scheduled for the recall repair. The contact was later informed that parts were unavailable to repair the vehicle. The contact stated that the vehicle was unsafe to drive with the open reca... Read more
Incident date: Jul 31, 2026
The Auto idle stop feature fails to restart the car during a stop. This happens intermittently but requires one to fully put the car in park and restart the car. This issue has caused concerns as I was at a stop light with a long line and did not know how to recover until I tried to full shutdown, set the car to park, and restart.
Incident date: Aug 2, 2026
Rainy day, during daylight hours, wipers and lights on. Engine stalled from 35mph. Display read low steering power. Hard start by pushing brake and ignition button. Could have been terrible accident. No prior notification of battery or electrical issues
Incident date: Jul 7, 2026
The low beam wiring gets hot and melts the connectors to the bulb connection. The low beam headlights have been replaced 8 times in a year due to low visibility. It's like turning off the headlights but they are still on. It's been going on for years. I've taken it to Mazda and the mechanic told me they had a vehicle there now with the same problem and have not figured out the problem yet. Wiring... Read more
Incident date: Jul 7, 2026
When I first submitted the VIN# just one hour ago, it responded with 2 open recalls, now it is responding with only one! The one that magically dropped was a major safety issue , a possibility of a cracked fuel injector , which of course could start a fire at any time ! Why did it suddenly disappear?!
Incident date: Dec 1, 2025
I own a Silver 2024 Volkswagen Jetta. My car stopped accelerating while I was driving on the freeway on 7/18/2026 which was a huge safety issue resulting in my car needing to be towed to the dealership because it was not drivable. The warning lights came on after the car stopped accelerating on the freeway. My car needs a ECM replacement which is covered by the Federal Emissions Warranty and I re... Read more
Incident date: Dec 1, 2025
I own a Silver 2024 Volkswagen Jetta. My car stopped accelerating while I was driving on the freeway on 7/18/2026 which was a huge safety issue resulting in my car needing to be towed to the dealership because it was not drivable. The warning lights came on after the car stopped accelerating on the freeway. My car needs a ECM replacement which is covered by the Federal Emissions Warranty and I re... Read more
Incident date: Aug 2, 2026
Steering fails to return to center after turning. This is unexpected behavior and creates a danger when turning and releasing the steering wheel. There are no warnings or messages that coincide with this issue.
Incident date: Aug 2, 2026
-On the date of Monday XXX at approximately 4:30 pm est I was traveling on [XXX] and transmission felt like a possible slip happened in transmission. At approximatively 4:45pm est I made it home tried to back vehicle into parking space and reverse was lost. Vehicle didn't and wouldn't shift into reverse. I had to push vehicle in spot backwards. No check engine or warning lights were displayed on d... Read more
Incident date: Aug 2, 2026
-On the date of Monday XXX at approximately 4:30 pm est I was traveling on [XXX] and transmission felt like a possible slip happened in transmission. At approximatively 4:45pm est I made it home tried to back vehicle into parking space and reverse was lost. Vehicle didn't and wouldn't shift into reverse. I had to push vehicle in spot backwards. No check engine or warning lights were displayed on d... Read more
Incident date: Aug 1, 2026
On XXX; I drove to [XXX] from [XXX], with a friend for a luncheon. I pulled into the restaurant parking lot to park my car. It was a sunny day and the parking lot was paved. I made a right turn into a parking space, I was applying the brakes and coasting into the space. I was about 1/3 of the way into the space when I felt the loss of brake tension. Then the car revs loudly; suddenly and unexpe... Read more
Crash
Incident date: May 9, 2026
When the car sits in the sun and the gear shifter gets hot from the heat, the gear shifter locks up and you cannot get it out of park until it is cooled off. No matter how hard I try to turn the dial, until I completely cool the shifter down it will be stuck in park. I have started having to cover the shifter when I get out of the car to prevent this issue and if I forget, I have to point the air ... Read more
Incident date: May 9, 2026
Rear lift hatch has failed. Everytime when opening the trunk rear hatch door it refuses to stay open and comes back down closing. This closing happens even with resistance and would injure or kill a child. The trunk shuts unless significant force is out upon it to stay open in which case case it sags and does not remain open at normal height. This is a part failure and Honda should recall for safe... Read more
Incident date: May 9, 2026
The backup camera will sometimes show inverted colors, the display will be flipped upside down, the display will flash, or it will be entirely black. This is unsafe because it makes it harder to identify hazards behind the vehicle when reversing. This issue happens at least half the time the car is put into reverse. This issue seems the same as recall 25E052 (https://static.nhtsa.gov/odi/rcl/2025/... Read more
Incident date: Jul 25, 2026
I am reporting a safety-related transmission problem I experienced with my 2021 Ford F-150 equipped with the 10R80 automatic transmission. While driving normally, the transmission suddenly slipped at least twice, and shifts violently often. The truck while driving on a 35mph road after just going over a railroad track I went to accelerate and lost gear and the transmission slipped really bad and v... Read more
Incident date: Jul 25, 2026
My Tiguan leaks and burns oil like crazy. Now it has 111k miles on it, but this has been an ongoing issue for the last five years since I've had it. I now have to put a quart of oil in every 100 miles. This is not the fault of me getting an oil change, this is a persistent problem caused by the manufacturing of the car. I have had the engine nearly seize up while driving on the freeway due to low ... Read more
Incident date: Jul 25, 2026
I am reporting a safety-related transmission problem I experienced with my 2023 Ford F-150 equipped with the 10R80 automatic transmission. While driving normally, the transmission suddenly lost the selected gear, its slipped, shifted violently, RPMs flared, unexpectedly downshifted from 5th to 1st. So I took it in and they said it was my torque converter going out, and that it wasn’t something t... Read more
Incident date: Dec 1, 2025
Airbag light illuminates on the dash and the seatbelt light illuminates intermittently as the seat electrical harness under the seat only connects in certain positions of the seat. My issue is associated with the passenger seat. This airbag light is associated with the airbag not firing or improperly firing. To avoid a recall, Hyundai has extended the warranty for vehicles for this issue but re... Read more
Incident date: Dec 1, 2025
I am reporting a safety defect involving the infotainment touchscreen in my 2018 Subaru Outback). The touchscreen has developed visible "bubbles" under the screen lamination, with lines and bubbling appearing beneath the surface of the display. As the weather got warmer, the issue worsened, and the screen constantly registers false touch inputs (“ghost touches”) without any physical contact. W... Read more
Incident date: Jun 9, 2026
The interior door handle on my vehicle broke, and this creates a safety risk because occupants — including passengers, especially children in rear seats who may not know an alternate way out — may be unable to open the door and exit from inside. This is particularly dangerous in an emergency such as a collision, fire, or submersion, or in a situation where a passenger needs to exit quickly for... Read more