Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
Incident date: Apr 18, 2026
A vehicle was taken to a collision repair facility following minor front-end damage. At intake, the repair facility documented visible exterior damage but did not perform or document an underbody inspection, which is necessary to assess high-voltage battery integrity in electric vehicles. After the vehicle entered teardown, the repair facility later claimed that the high-voltage battery was damag... Read more
Incident date: Apr 26, 2026
On the morning of April 28, 2026, at approximately 7:30 AM, I discovered that the front panel of the panoramic sunroof on my 2015 Mercedes-Benz GLA45 AMG had spontaneously shattered while the vehicle was parked at my residence in Meridian, Idaho. When I went out to the vehicle in the morning, I found glass fragments distributed across the rear seat area, the rear floor, and my child's car seat. L... Read more
Incident date: Apr 26, 2026
Vehicle randomly shuts off in EV or ICE mode usually when driving on highway at 60-70 mph; warning comes of “vehicle will shut off soon” check engine light and limp mode; eventually power goes off and steering also stiffens ; this happed multiple times, but the check engine like didn’t stay on long enough for the dealership to be able to read it! So I was give the vehicle back then the same ... Read more
Incident date: Mar 26, 2025
There is an ongoing problem with Android connectivity. I have brought this to the dealer’s attention multiple times, but they continue to claim that my phone is not compatible. However, this same phone connects flawlessly and consistently in my other vehicles, so compatibility does not appear to be the issue.
Incident date: Apr 16, 2026
The contact owns a 2026 Tesla Model Y. The contact stated that while attempting to park the vehicle suddenly lurched forward and crashed into a curb, then the vehicle lunched forward and crashed into a brick wall. The vehicle then erroneously drove in reverse at a high rate of speed and crashed into a second parked vehicle. The contact indicated that after the incident, in order to shut the vehicl... Read more
Crash
2 injured
Incident date: Nov 9, 2025
My 2025 Volkswagen Taos is exhibiting active symptoms of a known safety recall involving electrical system malfunctions. The vehicle experienced multiple failures including the instrument cluster going blank, screens shutting off, and a false start condition where the dashboard illuminated with multiple warning lights. The vehicle became inoperable and required towing to a Volkswagen dealership. ... Read more
Incident date: Apr 13, 2026
2022 Ioniq 5 SE. ICCU failed April 2026 with around 29325 miles. Original owner. Purchased June 2022. I had the original Recall 272 software update performed back in February 2025, but the hardware still failed a year later. **Timeline of Failure:** 1. **Phase 1 (The Trigger):** Level 2 charging stopped unexpectedly before reaching the limit. It tripped my house breaker and unfortunately kille... Read more
Incident date: Apr 26, 2026
My Yukon Denali XL GM engine that was put in on 07/2022 has already failed. It failed as I was driving down highway at 65 mile per hour. It failed on 04/12/2025. I paid almost $7,000 to have my engine replace due to the original engine failing in early 2022. Now the engine that I paid thousands of dollars for has already failed and has no compression in cylinder 4. I have researched this and ... Read more
Incident date: Mar 14, 2022
- Engine leaking oil / burning oil - vehicle stuttered while turning left - can lead to sudden breakdown or stalling - dealer performed warranty repair of oil pan and oil filter housing in February. 2 months later, no oil on dipstick. Dealer reports this is a common issue. - manufacturer states one quart of oil lost every 1000 miles is acceptable. Car holds 6 quarts of oil. Dealership oil change i... Read more
Incident date: Apr 2, 2026
The contact owns a 2020 Honda Accord. The contact stated that while an occupant was seated in the front passenger’s seat, the supplemental restraint system (SRS) warning light illuminated. The message "Please see Dealer” was displayed. The contact associated the failure with NHTSA Campaign Number: 24V064000 (Air Bags). The vehicle was not diagnosed or repaired. Additionally, the emissions syst... Read more
Incident date: Apr 2, 2026
2018 Chrysler Pacifica PHEV subject to Safety Recall 73B (NHTSA 24V-536) for HV battery fire risk. Following the recall repair at Fremont CDJR (Newark, CA) in January-February 2025, this vehicle has experienced systematic cascading hybrid drivetrain failures across 5 repair visits totaling 57 days out of service: (1) CAN bus star connector failure — 10 modules with fault codes U0103/U0001; (2) H... Read more
Incident date: Apr 2, 2026
2018 Chrysler Pacifica PHEV subject to Safety Recall 73B (NHTSA 24V-536) for HV battery fire risk. Following the recall repair at Fremont CDJR (Newark, CA) in January-February 2025, this vehicle has experienced systematic cascading hybrid drivetrain failures across 5 repair visits totaling 57 days out of service: (1) CAN bus star connector failure — 10 modules with fault codes U0103/U0001; (2) H... Read more
Incident date: Apr 9, 2026
Our 2018 Pacifica (3.6L Pentastar) has a blown head gasket at 160K miles. I didn’t realize this was a common problem until I researched youtube and Chrysler forums and found 100’ of conplaints and examples. I can’t believe how widespread the issue is and Stellantis has done nothing to assist out of warranty customers with recalls or fixes.
Incident date: Jul 31, 2025
I received the recall notification for Campaign 25V-302 regarding the Curtain Airbag (CAB) defect, which per the manufacturer's notice may fail to retain sufficient pressure during deployment, increasing the risk of occupant ejection through a side window during a crash. The notification informed us that no parts were available at that time. Many months later we received another notification that ... Read more
Incident date: Jul 31, 2025
I received the recall notification for Campaign 25V-302 regarding the Curtain Airbag (CAB) defect, which per the manufacturer's notice may fail to retain sufficient pressure during deployment, increasing the risk of occupant ejection through a side window during a crash. The notification informed us that no parts were available at that time. Many months later we received another notification that ... Read more
Incident date: Jan 1, 2026
The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at 60 MPH, the vehicle intermittently started jerking. The vehicle shifted into another gear. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 89,090.
Incident date: Apr 20, 2026
Third row randomly closes on my kids who are buckled in them. I've reported this to the dealer shortly after getting my van in 2021. Brought it back to them twice where they found "no problem", then I made an additional report here last year after it closed on them an excessive amount of times and I felt helpless. I was forced to move the child who was sitting in the back to front seat after it cl... Read more
Crash
1 injured
Incident date: Apr 20, 2026
Driver side airbags failed to deploy during total loss head on collision.
Crash
3 injured
Incident date: Apr 14, 2026
I purchased this car new on December 31, 2024. I have owned it for less than 16 months, and in that time, we have had an issue occur at least 5 times where we get an alert on the screen that says, "Stop Safely Vehicle Will Shut Off Soon". Less than 20 seconds later, the car completely dies. On each of the 5 instances, we were lucky to be going relatively slow and were in a safe place with a shou... Read more
Incident date: Apr 14, 2026
I purchased this car new on December 31, 2024. I have owned it for less than 16 months, and in that time, we have had an issue occur at least 5 times where we get an alert on the screen that says, "Stop Safely Vehicle Will Shut Off Soon". Less than 20 seconds later, the car completely dies. On each of the 5 instances, we were lucky to be going relatively slow and were in a safe place with a shou... Read more
Incident date: Apr 14, 2026
I purchased this car new on December 31, 2024. I have owned it for less than 16 months, and in that time, we have had an issue occur at least 5 times where we get an alert on the screen that says, "Stop Safely Vehicle Will Shut Off Soon". Less than 20 seconds later, the car completely dies. On each of the 5 instances, we were lucky to be going relatively slow and were in a safe place with a shou... Read more
Incident date: Apr 22, 2026
Traveling on an interstate at 75 mph (posted speed limit) and a warning popped up telling us to pull over bc the engine will shut off. We lost acceleration and could not continue with the flow of traffic. Had to cross through multiple lanes of traffic without the ability to accelerate. This has happened several times in this vehicle. I feel unsafe driving.
Incident date: Apr 21, 2026
The power steering will intermittently go out when traveling down the roadway and when making right and left hand turns. Once the power steering goes out there is an alert triggered and the alerts the driver the power steering assist is malfunctioning and the steering wheel is very difficult to control or turn and jerks the steering wheel. Also, the power steering will re-engage and return to norm... Read more
Incident date: Apr 21, 2026
The power steering will intermittently go out when traveling down the roadway and when making right and left hand turns. Once the power steering goes out there is an alert triggered and the alerts the driver the power steering assist is malfunctioning and the steering wheel is very difficult to control or turn and jerks the steering wheel. Also, the power steering will re-engage and return to norm... Read more
Incident date: Jan 13, 2026
Replaced all spark plugs and coils , code is saying misfire cylinder 4..replaced intake manifold gasket code states multiple cylinder misfire .My [XXX] was stranded in the middle of a busy road due to loss of power the.engine jeking..cutting out .after $1000 worth of shop work CHRYSLER NEEDS TO ADDRESS THIS ISSUE ITS INSANITY .....IM TIRED OF DUMPING MONEY INTO THE CAR THAT HAS A MAKER ISSUE !!! ... Read more
Incident date: Apr 9, 2026
After deploying the second-row Stow 'n Go captain's chair seat from its stowed position in the floor, the integrated headrest fails to lock in the upright, passenger-safety position. The headrest remains folded forward or flops forward under normal conditions and cannot be secured in the upright position required for safe occupancy of the seat. The root cause, as identified by dealership technicia... Read more
Incident date: Apr 20, 2026
My 2018 Pacifica Hybrid suffered a catastrophic suspension separation while driving—the exact failure described in Safety Recall V15. The driver fortunately arrived at home safely only seeing smoke coming out form the tire rubbing against the wheel hood. Although my VIN isn't showing as 'active,' this is clearly a safety defect. I would like to open a case for a Goodwill Repair or a 'Special Pol... Read more
Incident date: Apr 20, 2026
My 2018 Pacifica Hybrid suffered a catastrophic suspension separation while driving—the exact failure described in Safety Recall V15. The driver fortunately arrived at home safely only seeing smoke coming out form the tire rubbing against the wheel hood. Although my VIN isn't showing as 'active,' this is clearly a safety defect. I would like to open a case for a Goodwill Repair or a 'Special Pol... Read more
Incident date: Apr 20, 2026
My 2018 Pacifica Hybrid suffered a catastrophic suspension separation while driving—the exact failure described in Safety Recall V15. The driver fortunately arrived at home safely only seeing smoke coming out form the tire rubbing against the wheel hood. Although my VIN isn't showing as 'active,' this is clearly a safety defect. I would like to open a case for a Goodwill Repair or a 'Special Pol... Read more
Incident date: Jan 20, 2021
There is bubbling all along the hood of the van and now it is chipping. We inquired about this when we were getting oil changes at the dealer and no one said anything. I have a friend who said hers was recalled but I never received anything. We inquired a couple times and was brushed off. I now know that there was a recall and that this is a known defect. I only have 43k miles on this van it’s a... Read more
Incident date: Apr 15, 2026
I was traveling on the freeway at approximately 65 miles per hour. I slowed to approximately 50 miles per hour to pass a disabled vehicle and began accelerating again when the dash displayed a message that said "Stop Safely- Vehicle will Shut off soon" the check engine light, a red turtle light also lit up. I had to make a quick maneuver to the far right lane putting myself and other vehicles at... Read more
Incident date: Apr 15, 2026
I was traveling on the freeway at approximately 65 miles per hour. I slowed to approximately 50 miles per hour to pass a disabled vehicle and began accelerating again when the dash displayed a message that said "Stop Safely- Vehicle will Shut off soon" the check engine light, a red turtle light also lit up. I had to make a quick maneuver to the far right lane putting myself and other vehicles at... Read more
Incident date: Apr 15, 2026
I was traveling on the freeway at approximately 65 miles per hour. I slowed to approximately 50 miles per hour to pass a disabled vehicle and began accelerating again when the dash displayed a message that said "Stop Safely- Vehicle will Shut off soon" the check engine light, a red turtle light also lit up. I had to make a quick maneuver to the far right lane putting myself and other vehicles at... Read more
Incident date: Apr 1, 2026
Head gasket and engine failure at 61,000 miles.
Incident date: Nov 23, 2025
This vehicle quit driving and you can move it. Confirmed bad transmission. I bought it this way from the insurance company because it bounced off a concrete barrier. I suspect this happened when the transmission failed. Unsure of a police report due to it happening to the previous owner.
Crash
Incident date: Apr 18, 2026
Lost power. System said to pull over immediately. Error code P0A43.
Incident date: Apr 18, 2026
Lost power. System said to pull over immediately. Error code P0A43.
Incident date: Apr 6, 2026
I keep getting check engine lights and they have repaired serval of the items and I did get a letter in the mail saying the battery would now have a lifetime warranty if it threw a certain code and I had two codes come up and some people told me to replace my 12v battery and it would probably clear up. so reset the codes and put new battery in and ran fine for a week or so (I don't drive much) the... Read more
Incident date: Mar 21, 2025
Vehicle shut off 2 times driving down the road prior to 6000 miles being on what was a vehicle we purchased new from Chrysler. Dealer diagnosed as a faulty transmission that was replaced under warranty.
Incident date: Apr 16, 2026
When driving on highway, electrical system started beeping and showing various signals, could no longer keep speed or accelerate. Had to put on warning lights and coast to side of road with four small kids in car. Was able to pull off to side and slowly get to safe location by resting vehicle in between events. When fully charged, didn’t seem to have issue so was able to drive to dealer. Thought... Read more
Incident date: Apr 16, 2026
When driving on highway, electrical system started beeping and showing various signals, could no longer keep speed or accelerate. Had to put on warning lights and coast to side of road with four small kids in car. Was able to pull off to side and slowly get to safe location by resting vehicle in between events. When fully charged, didn’t seem to have issue so was able to drive to dealer. Thought... Read more
Incident date: Apr 16, 2026
When driving on highway, electrical system started beeping and showing various signals, could no longer keep speed or accelerate. Had to put on warning lights and coast to side of road with four small kids in car. Was able to pull off to side and slowly get to safe location by resting vehicle in between events. When fully charged, didn’t seem to have issue so was able to drive to dealer. Thought... Read more
Incident date: Apr 15, 2026
We bought our van new in 2019. It has always made a grinding noise when making hard turns. The dealer said it was normal. Flash forward to a few weeks ago when we hit 105k miles. We started noticing more grinding noises and sensations when turning the wheel. Additionally, we noticed a tugging sensation on the wheel when going over 60 mph. It felt like the lane assist was turned on, but it wasn’t... Read more
Incident date: Mar 11, 2026
My 2017 Chrysler Pacifica experienced repeated engine timing and oil system failures. The vehicle first developed a check engine light and engine timing code (P000D – camshaft position slow response). The vehicle was inspected by a dealership service department. Shortly after, a major engine oil leak was discovered from the oil cooler / oil filter adapter assembly. The vehicle required repair o... Read more
Incident date: Mar 11, 2026
My 2017 Chrysler Pacifica experienced repeated engine timing and oil system failures. The vehicle first developed a check engine light and engine timing code (P000D – camshaft position slow response). The vehicle was inspected by a dealership service department. Shortly after, a major engine oil leak was discovered from the oil cooler / oil filter adapter assembly. The vehicle required repair o... Read more
Incident date: Mar 11, 2026
My 2017 Chrysler Pacifica experienced repeated engine timing and oil system failures. The vehicle first developed a check engine light and engine timing code (P000D – camshaft position slow response). The vehicle was inspected by a dealership service department. Shortly after, a major engine oil leak was discovered from the oil cooler / oil filter adapter assembly. The vehicle required repair o... Read more
Incident date: Apr 16, 2026
Vehicle steering locked up while driving causing driver to end up in oncoming traffic. Also, vehicles remote start turns on, but after a few seconds car shuts off.
Incident date: Apr 16, 2026
Vehicle steering locked up while driving causing driver to end up in oncoming traffic. Also, vehicles remote start turns on, but after a few seconds car shuts off.
Incident date: Apr 16, 2026
There is a safety recall on my Chrysler Pacifica van mopar , Chrysler and rairdons auto dealership will not repair this for me.
Incident date: Apr 16, 2026
There is a safety recall on my Chrysler Pacifica van mopar , Chrysler and rairdons auto dealership will not repair this for me.