Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Dec 5, 2024
Our engine has quit working due to the much publicized coolant intrusion issue by Ford and the Escape model vehicle. I called Ford customer service and they would do nothing to help with the expensive engine repair left but what is being called on the internet as a faulty design. It appears to be quite well known and quite common and they addressed it somewhat with the 1.5 liter Escapes but ours... Read more
Incident date: Dec 5, 2024
On 5/10/25, while driving 5 warning icons came flashing on after another. 1) emissions system problem 2)VSA systems 3) Hill assist problem 4)TSA 5)Power steering system problem . This 2019 Honda Ridgeline with 49272 miles ended stalling 3 xs in the middle of traffic!! Frank Brown Honda was called and not very helpful! I’m waiting to hear on expensive warranty what can be done. I don’t have tow... Read more
Incident date: Apr 25, 2025
The contact owns a 2020 Ford Escape. The contact stated that after refueling the vehicle, the vehicle failed to immediately restart. The contact stated that upon depressing the accelerator pedal continuously, the vehicle started. The check engine warning light was illuminated. Additionally, the contact stated that the vehicle was making an abnormal knocking sound. The vehicle was taken to an indep... Read more
Incident date: May 11, 2025
The backup camera works for a couple seconds then goes to a all black screen
Incident date: May 11, 2025
The backup camera works for a couple seconds then goes to a all black screen
Incident date: May 11, 2025
The contact owns a 2019 Ford F-150. The contact stated while driving approximately 80 MPH with the cruise control activated, the transmission downshifted to 4th gear, and there was smoke coming from the front end of the vehicle. The contact pulled over to the side of the road and became aware that transmission fluid was leaking on the road. The contact waited before continuing to drive to the res... Read more
Incident date: May 11, 2025
Power steering malfunction Car unable to drive I believe there is supposed to be a recall for this issue but not popping up when I put in VIN number Warning lamps come up. Sometimes every light on dashboard. Took it to Mercedes but it was when code was not popping up and they said I needed a new battery. Did that but still an issue. Has also happened when driving. Sometimes collision assist p... Read more
Incident date: May 11, 2025
Power steering malfunction Car unable to drive I believe there is supposed to be a recall for this issue but not popping up when I put in VIN number Warning lamps come up. Sometimes every light on dashboard. Took it to Mercedes but it was when code was not popping up and they said I needed a new battery. Did that but still an issue. Has also happened when driving. Sometimes collision assist p... Read more
Incident date: Apr 1, 2025
The vehicle pulls to the right at all times, but most significantly at higher speeds. This causes veering and constant correction resulting in driver fatigue. The right sided pull is present with and without lane keeping assistance. This issue has been confirmed by dealership and two alignments have been performed by independent shops without resolution. The vehicle passed certified preowned inspe... Read more
Incident date: Apr 1, 2025
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not... Read more
Incident date: Apr 1, 2025
1. The issue involves the transmission and camshaft components of the vehicle. Despite the fact that both the transmission and camshaft were replaced by the Ford dealership after purchase in 2018, the vehicle continues to experience problems. These components have been inspected by the dealership, and the vehicle is available for further inspection upon request. 2. The vehicle’s loss of power du... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - SERVICE BRAKES
May 9, 2025
Incident date: May 9, 2025
My car was parked in the driveway with the engine running. The engine was then turned off from outside the vehicle using the start/stop button. Once the engine stopped, the car moved backward down the sloped driveway and struck a pickup truck that was parallel parked on the street. I then entered the vehicle and attempted to shift into drive, but a warning appeared indicating the hybrid system wa... Read more
Crash
Incident date: May 7, 2025
Issue #1: The vehicle exhibits substantial cabin vibration, particularly affecting the steering wheel. This necessitates maintaining a firm grip on the wheel when operating at speeds of 30 mph and above. The vibration intensity escalates in direct proportion to the vehicle's velocity. It has been reported that this vehicle model has documented issues with rear drive shaft bushing failure, which ma... Read more
Incident date: May 7, 2025
The contact owned a 2024 BMW X3. The contact stated that while driving at approximately 35 MPH and turning right, the vehicle unintentionally continued accelerating and veering to the right. The contact stated that she had depressed the brake pedal, but the brakes did not respond. The contact stated that the vehicle jumped the curb, the contact was not able to steer the vehicle back onto the roadw... Read more
Crash
1 injured
Incident date: May 5, 2025
The contact owns a 2025 BMW X5. The contact stated while driving at approximately 35 MPH, the blind spot warning light was inoperable, and the Forward Collision Avoidance assist sensor warning light was deactivated on the instrument cluster. The contact had taken the vehicle to the dealer, where it was diagnosed and determined that the electrical system and harness had failed and needed to be repl... Read more
Incident date: Jan 22, 2025
My vehicle is equipped with a 6.2L L87 engine. I have taken this to the gmc dealership in complaint of non consistent power of the engine and a vibration of the engine. The dealership believes it was the brakes and they were replaced along with the rotors. The problem still persists I feel after reading the stories of how other engines have failed that are L87, this is a similar problem but not ... Read more
Incident date: Mar 27, 2025
Turned on the car. It was parked for 1 day after the last driving event with no issues. Today was 15 degrees hotter than yesterday. The following errors popped up on the dashboard: Adaptive cruise control problem Collision mitigation system problem Lane keeping assist problem Road departure mitigation system problem Auto high beam problem All of the advanced safety features which utilize t... Read more
Incident date: Apr 23, 2025
TWO THINGS: Transmission failed, as it frequently does, in this car at around 90K. Shop said it's a known flaw and Ford said sorry, despite having pointed related issues out to our dealer several times. Replaced at tranny shop to the tune of $7K+. Less than a year later, the engine failed due to known structural flaw with cylinders where coolant intrudes. Engine completely shot - dealer said sorr... Read more
Incident date: Apr 23, 2025
TWO THINGS: Transmission failed, as it frequently does, in this car at around 90K. Shop said it's a known flaw and Ford said sorry, despite having pointed related issues out to our dealer several times. Replaced at tranny shop to the tune of $7K+. Less than a year later, the engine failed due to known structural flaw with cylinders where coolant intrudes. Engine completely shot - dealer said sorr... Read more
Incident date: Apr 23, 2025
The contact owns a 2000 Ford E-150. The contact stated that while driving at approximately 20 MPH, the driver's side air bag exploded hitting her face and chest. The contact stated that she also observed smoke emanating from behind the air bag and when the vehicle stopped, she disconnected and reconnected the battery. The vehicle was restarted, and she continued to drive. Medical attention was not... Read more
1 injured
Incident date: May 1, 2025
A few months ago, I tried to get the above-referenced recall item taken care of at BMW of West Houston (Texas). I was told by the dealership service advisor that it would take at least two days to get the work done. The recall notice, of course, says the work should take about four hours. I was also told that in many cases the valve cover gets bent when performing this work and the cost of the rep... Read more
Incident date: May 1, 2025
Front windshield spontaneously cracked without incident right where the rearview mirror is attached.
Incident date: May 5, 2025
For 1.5+ years, the transmission will unexpectedly and suddenly downshift into 1st gear without warning. Which causes a sudden deceleration. No warning lights before it happens. It occurs randomly and at different speeds. It has happened over 20 times. I've experienced it happening at speed ranging from 35mph to 65mph. The gear shifter was in the drive position each time this issue occurred. ... Read more
Incident date: Oct 5, 2022
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amoun... Read more
Incident date: Oct 5, 2022
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that while driving on the highway at 45 MPH, the vehicle experienced a complete loss of automotive power, and no warning lights were illuminated. The contact immediately proceeded to pull over, and the vehicle was towed to a local dealer where the vehicle was diagnosed, and the contact was advised that the engine had failed and n... Read more
Incident date: Apr 30, 2025
The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not exp... Read more
Incident date: Apr 30, 2025
The contact owns a 2020 Honda Civic Hatchback. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power and was unable to accelerate above 30 MPH. After arriving to the destination, the vehicle stalled and was unable to restart. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the fu... Read more
Incident date: Apr 30, 2025
The rear camera sometimes goes out when the car is in reverse and the screen goes dark. After the car is placed in drive an error message appears that states the camera is unavailable. Now happens almost every time the time the car is placed in reverse.
Incident date: May 1, 2025
The instrument cluster, specifically the odometer, fuel gauge, etc. (Right side) Rarely lights up to show how much fuel is in the tank, oil life, or mileage, potentially leaving you stranded or running out of gas while driving. Dealership has confirmed and said it would be $1,500+ to replace the entire cluster.
Incident date: May 5, 2025
Cruise control was not working. The Jeep would also idle too fast when stopped but not get to the proper speed while driving. ABS brake light was on with code that rear wheel brake sensor was not working. Sensor was replaced but it still doesn't work. C. Harper Jeep garage in Connellsville, PA says the ABS module is bad and not supplying power to the wheel sensors. This part is supposedly on bac... Read more
Incident date: Mar 1, 2024
8/14/21 car purchased at Pacifico Ford 9/10/22 broke down, at a red light, car just turned off, had to physically push it off the road and get towed, no warning Rattling engine sounds always while car was running after the first breakdown 2018 EcoSport Recall Item Affected: ENGINE AND ENGINE COOLING: ENGINE: OIL / LUBRICATION: PUMP A loss of oil pressure can result in an engine stall and loss... Read more
Incident date: Jan 1, 2025
Vehicle radio/navigation interface (MMI) will spontaneously shutoff in all modes. Rear view camera and rear cross traffic visual is unavailable. Requires driver input to fix.
Incident date: May 3, 2025
camshaft carrier oil leakage need to be reseal. there was oil leakage at 36,000 miles and dealer fixed it under warranty. now at 80,000 it is doing it again.
Incident date: May 4, 2025
I bought this car and it started making a tick sound and when I got it home the drive train was hanging
Incident date: May 4, 2025
I bought this car and it started making a tick sound and when I got it home the drive train was hanging
Incident date: May 4, 2025
I bought this car and it started making a tick sound and when I got it home the drive train was hanging
Incident date: Apr 6, 2024
I got an alert on the dash that said tire pressure sensor fault. It is for the passenger side rear tire. I had a dealership look at it and they said the sensor was fine and the battery was fine. They could not find anything wrong with it but it is still alerting. Now my husbands Lincoln MKZ 2017 is doing it as well for the same tire, passenger rear.
Incident date: May 2, 2025
Odometer Fraud. The contact purchased a 2017 Honda Pilot. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 144,8000 and at the time of registration, it was discovered that the mileage was 360,000.
Incident date: Jan 31, 2025
UNKNOWN. Often when I attempt to accelerate after stopping at a stop sign, the car hesitates, sometimes lunges ahead and then sometimes practically dying before accelerating normally. There have been times when It simply feels like a fuel pump problem and I know that Toyotas with this same Denso fuel pump have had documented problems similar to mine. [XXX] INFORMATION REDACTED PURSUANT TO THE FR... Read more
Incident date: Jan 31, 2025
The engine is not shifting properly, and the vehicle loses speed while driving and hesitates to accelerate. At time, it feels as though the car is not moving at all. This issue has occurred on multiple occasions, affecting both me and my family, and has forced us to pull over because the vehicle could barely move forward. This happed once on the highway and almost caused an accident. Additional... Read more
Incident date: Apr 12, 2025
The contact owns a 2025 Hyundai Santa Fe. The contact stated that while driving at various speeds and taking her eyes off the road ahead, there was a warning chime and a red warning light illuminated, advising the driver to "Consider taking a Break". The contact stated that the safety feature is the Driver Monitoring: Camera/Sensor and the safety feature was activating while turning her head or m... Read more
Incident date: Apr 12, 2025
December 2024 the abs module failed on my 2016 Jeep Wrangler. Dropped it off at the mechanic and it is now May 2025 with no help from the manufacturer. This is a severe safety issue with the brakes locking up and causing the jeep to not be functionable. I keep seeing recalls for other years makes and models. I need someone to help with a recall on my jeep's abs module and to get a solustion to get... Read more
Incident date: Apr 12, 2025
I was traveling down Elm Street and had just gone through the railroad under-pass when I pushed on the accelerator and heard something like the grinding, spinning, sound under the front passenger side of the vehicle. Additionally I noticed that I had lost all propulsion. I moved out of traffic and glided to a stop on a slight hill. This is when I found out that some how the whole drive train was d... Read more
Incident date: Nov 1, 2021
I was cruising on [XXX] with about 55MPH, and the engine suddenly shut off without any indication. I had to turn on emergency light and came to a full stop in the traffic to restart the engine. It was a route with very heavy traffic in New Jersey, and the lost of power was very scaring and exposed me to a very serious safety risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F... Read more
Incident date: Nov 1, 2021
Regarding: Manufacturer Recall NumberSC336 NHTSA Recall Number25V099 Car: 2021 Kia Seltos EX - I had an appointment to repair this recall with Kia for 5/6 which they cancelled on 4/30. The Service Dept told me they weren't moving forward with correcting this recall, even though it is still listed as active. - I called Kia Customer Service on 4/30 and they confirmed 1)this is still an active re... Read more
Incident date: Nov 1, 2021
The contact owns a 2014 Nissan Murano. The contact stated that while driving at an undisclosed speed, the engine overheated. In addition, the contact stated that several days later, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with a leaking radiator. The contact was informed that the exhaust assembly and the head gasket need... Read more
Incident date: Apr 4, 2025
The contact owns a 2020 Toyota Tundra. The contact stated that on several occasions while driving at various speeds, the "Pre-Collision System Failure” warning light and icon were illuminated. Additionally, the message "See Dealer" was displayed. The contact also stated that the rear passenger’s side wheel locked up intermittently. The check engine warning light was illuminated. The vehicle wa... Read more
Incident date: Apr 17, 2025
Engine failed GM made me pay for a new one. Second engine failed due to mechanics did not change out radiator. I now have a third motor with a recall. This vehicle has cost me a lot of out of pocket expenses, I believe GM owes me for the depreciated value plus lost wages. Maybe a buy back I'm not sure.
Incident date: Apr 17, 2025
The contact owns a 2018 Chevrolet Silverado 1500. The contact stated that while driving 70 MPH, the vehicle lost motive power and the lifters collapsed. The contact was able to pull over safely. The contact stated that the engine and ABS warning lights were illuminated. The vehicle was towed to the residence. The contact called the local dealer, who informed them about the diagnosis and the cost f... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - ELECTRICAL SYSTEM
Apr 30, 2025
Incident date: Apr 25, 2025
Electrical brake signal came on and emission light