Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Mar 20, 2025
My Service 4wd light is on again and the electronic controller module is cracked under the hood. There is no 4wd, sensors are not working, the automatic high beams as well as manual high beams will not work, I have random dings going off, and the car does not shift properly. Gas mileage is way down. This is a continuous issue with this vehicle. I have replaced the ptu, and I need help!!!! This has... Read more
Incident date: Mar 20, 2025
My Service 4wd light is on again and the electronic controller module is cracked under the hood. There is no 4wd, sensors are not working, the automatic high beams as well as manual high beams will not work, I have random dings going off, and the car does not shift properly. Gas mileage is way down. This is a continuous issue with this vehicle. I have replaced the ptu, and I need help!!!! This has... Read more
Incident date: Jun 16, 2025
strong smell of gasoline nauseating, Attempted to start vehicle intense spraying of gasoline all around gas tank vehicle started – dripping profusely around gas tank over chassis frame, Rear driver side of vehicle 16 June 2025
1 injured
Incident date: Jun 16, 2025
Excessive Frame Flex/Failure& Structure I am reporting multiple serious structural and safety issues with my Grand Design RV that appear consistent with excessive frame flex and failure, as outlined in NHTSA Investigation PE24029. These include: Significant movement of front bedroom cabinets during travel, indicating internal structural instability of the walls. Large gaps in both the interior an... Read more
Incident date: Jun 16, 2025
Excessive Frame Flex/Failure& Structure I am reporting multiple serious structural and safety issues with my Grand Design RV that appear consistent with excessive frame flex and failure, as outlined in NHTSA Investigation PE24029. These include: Significant movement of front bedroom cabinets during travel, indicating internal structural instability of the walls. Large gaps in both the interior an... Read more
Incident date: Apr 21, 2025
I am reporting a serious manufacturer defect in my 2018 Infiniti QX30. The headliner has detached and is sagging, obstructing rear window visibility and presenting a potential distraction while driving. This impairment significantly reduces rear visibility and has created an ongoing safety risk, especially when changing lanes or reversing. Infiniti Consumer Affairs has acknowledged the defect a... Read more
Incident date: Apr 21, 2025
When vehicle stopped at red light, foot on break. The whole car shut down and locked up and I was unable to move. I had to turn the car off and back on and jerk the wheel to get it to respond again. This happened twice in one drive. This is right after getting my car back from dealership for parts that had to be replaced due to a re-call.
CHRYSLER
TOWN AND COUNTRY
(2016) - SERVICE BRAKES
Jun 15, 2025
Incident date: Jun 11, 2025
The brake pedal sits too high and there are obstructions under the dashboard. I'm a size 10.5 shoe, when transitioning from gas to brake, I need to lift my foot, then when transitioning the top of my foot left, it hits braces/panels under the dash and delays my braking. It's possible under the worst of conditions, that this could be a factor in an accident.
CHRYSLER
TOWN AND COUNTRY
(2016) - UNKNOWN OR OTHER
Jun 15, 2025
Incident date: Jun 11, 2025
The back up camera is severely distorted or unavailable completely 95% of the time. It was replaced under an extended warranty and less than a month later began having the exact same issue. Our dog was not seen laying under the car due to not having a back up camera and was run over and died as a result. We have four small children and this is a huge issue and has been happening since we purchased... Read more
Incident date: Jun 6, 2025
Called the dealership at commonwealth motors and all other dealership to take care of the recall as that is the only reason why I am a unable to pass inspection . Dealer ships all around said the part for the takata airbag recall is not in stock and will not be available till December 2025
Incident date: Jun 13, 2025
I was driving slowly at a parking lot of a supermarket and preparing to park on my right. When I saw a car on my left front backing up, I pressed on the brake pedal immediately and turned the wheel slightly to the right. All of a sudden, the Tesla accelerated on its own with a very strong force and high speed, with the wheel turned sharply on its own toward the right. The Tesla then run through th... Read more
Crash
CHRYSLER
TOWN AND COUNTRY
(2016) - VEHICLE SPEED CONTROL
Jun 13, 2025
Incident date: Jun 8, 2025
... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - ENGINE
Jun 13, 2025
Incident date: Jun 8, 2025
Driving down the highway at approximately 65mph, when I accelerated to 70mph my truck began to shake violently flashing a check engine light, service parking brake light, and service ESC light, the engine began to violently shake and make a rough knocking noise Had the vehicle towed to the mechanic where I was informed that the lifter on cylinder 2 had collapsed and that it would be $12,500 to rep... Read more
Incident date: Jun 13, 2025
The infotainment screen in my Mazda 3 will act as if buttons are being pressed without buttons actually being pressed. It a distraction and unsafe. I've noticed that other Mazdas had issues with this as well and were given extended warranties to fix this problem. Why not the 2017 Mazda 3? I talked to a mechanic about fixing it and it's very expensive yet it's a widespread Mazda problem. Someone is... Read more
Incident date: May 14, 2025
When the car is in park, all of my shifter lights turn red and I receive a Service Shifter warning. It does not happen all of the time but over the past day, it has happened when the car is in park.
Incident date: Apr 9, 2025
The contact owns a 2015 Hyundai Sonata. The contact stated while her son was driving the vehicle at approximately 65 MPH, the steering wheel became difficult to steer. The contact stated that the driver pulled to the side of the road. The contact stated after the driver turned off and restarted the vehicle several times, the steering wheel responded as needed. The contact stated that the message ... Read more
Incident date: Apr 9, 2025
The contact owns a 2015 Hyundai Sonata. The contact stated while her son was driving the vehicle at approximately 65 MPH, the steering wheel became difficult to steer. The contact stated that the driver pulled to the side of the road. The contact stated after the driver turned off and restarted the vehicle several times, the steering wheel responded as needed. The contact stated that the message ... Read more
Incident date: Apr 9, 2025
Complaint about KIA Safety Recall 25V099 I'm writing to let you know my concern about the safety recall I got for my Kia Seltos 2021. I received this letter on April 14th• and I took it to the dealership as soon as I could, to Federico KIA, at 1911 East Edwardsville Rd, Wood River, IL, 62095. I dropped off my car on April 17th and I was given a rental car the next April 18th and told that my ca... Read more
Incident date: Jun 12, 2025
Request for Inspection and Service – Transmission & Water Leak Issues on 2023 Ford Explorer I’m reaching out regarding my 2023 Ford Explorer, as I’ve recently experienced two concerning issues that I’d like to have inspected and resolved: Transmission Behavior: The vehicle has been showing signs of abnormal transmission performance, including -- “hesitation when accelerating,” “jer... Read more
Incident date: Jun 1, 2025
The rear wiper hose is consistently getting completely clogged so that no fluid comes out when the spray mechanism is engaged. The dealership has replaced it for a fee two or three times. At the last service they told us they cleaned it and did not charge a fee. However, within two months it was clogged again. I have noticed that the issue is more likely to occur after (intentionally or accide... Read more
Incident date: May 20, 2025
In January work related to recall 95B was performed on the Jeep. The next day the issues started with a warning light indicating the Hybrid System needed service. The Jeep has been in repair for this issue 6 times and over 56 days with no resolution. It is currently in for repair. A buy back request was made but both FCA and the arbitrators indicate it is not a safety concern. There are saf... Read more
Incident date: Jun 9, 2025
The steering wheel sticks when beginning to turn it. Occurs at all speeds and seems to be more prevalent at warmer temperatures.
Incident date: Jun 7, 2025
Car had check engine come on with No significant symptom. Mechanic said this code leads them to either timing chain, phasers, or piston valve all located in the engine. The car does not have much time at this point. It’s very costly after just having changed all the oil gaskets from a leaky engine. Mechanic said it will suddenly get bad if left unpaired and could be dangerous for me while drivin... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) - POWER TRAIN
Jun 8, 2025
Incident date: Jun 8, 2025
I keep seeing about the f-150/s being recalled for the rear view cameras not working but mine works and doesn’t works sometimes but keep being told that there is no recall but if you google any of the problems i have it is a reoccurring problem in other 2013 f-150s. Also problems with rear sliding heated back window the driverside shatters. The molded frame transmission needed repaired or repla... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) - ENGINE
Jun 8, 2025
Incident date: May 26, 2025
My vehicle has overheating problems ever since I have had it. I have had the thermostat replaced. The sensor thermostat replaced. The radiator flushed and had several shops look at it yet they could find nothing wrong but I go through antifreeze like crazy. At least 1 gallon every month. The temp reads 100 - 180 on hot days and it gets super hot.
CHRYSLER
TOWN AND COUNTRY
(2011) - AIR BAGS
Jun 8, 2025
Incident date: May 26, 2025
Vehicle is displaying an error message "Front passenger safety restraint system fault" and "front passenger safety restraint system fault. Service is required." This has the result of "The restraint system may not function as designed." According to an Internet search, this is a very common fault, caused by "interference" and necessitates an occupancy sensor, wiring harness and airbag module excha... Read more
Incident date: Jun 7, 2025
I had the same transmission torque converter failure shuddering jerking as the class action lawsuit as the 2015-2019 8spd that are covered but 2020 is not..it is a known issue. I had a transmission repair shop replace torque converter and service transmission to repair transmission issue. I did not have any warning or check engine light
Incident date: May 30, 2025
While driving the dash showed a "12 volt battery charging system problem." Continued to drive to a safe location roughly a mile down the road and while enroute all the error lights illuminated and proceeded to state "Tire Pressure Monitor Problem" "Brake System Problem" "Brake Hold System Problem" "Power Steering Problem" and a couple others I don't recall. I lost my power steering while driving a... Read more
Incident date: May 30, 2025
While driving the dash showed a "12 volt battery charging system problem." Continued to drive to a safe location roughly a mile down the road and while enroute all the error lights illuminated and proceeded to state "Tire Pressure Monitor Problem" "Brake System Problem" "Brake Hold System Problem" "Power Steering Problem" and a couple others I don't recall. I lost my power steering while driving a... Read more
Incident date: May 30, 2025
High pressure fuel pump failed causing a fuel system failure. The truck would not start and was towed to dealership. The dealership will not repair the recall since they will only use Mopar parts and none are available in the US.Other brand parts are available but they refuse to use them.
Incident date: Jun 3, 2025
Brakes got hard and reduced engine power came on and now won't crank went to the dealership and then they charge me 389 for a battery and it still didn't work they say it need a new motor
Incident date: May 28, 2025
Fuel injector failure. Causing spark plug and emission problems. Vehicle 5100 miles
Incident date: May 28, 2025
When I start the vehicle, I consistently get warnings for ACC problem, Lake Keep Assist Problem, Collision Mitigation Problem, Road Departure Mitigation problem, and Auto High Beam Problem. This occurs every time I have driven the vehicle for the past week. From cursory research, this issue commonly appears to be related to a failure of the camera module located next to the rearview mirror.
Incident date: May 28, 2025
When I start the vehicle, I consistently get warnings for ACC problem, Lake Keep Assist Problem, Collision Mitigation Problem, Road Departure Mitigation problem, and Auto High Beam Problem. This occurs every time I have driven the vehicle for the past week. From cursory research, this issue commonly appears to be related to a failure of the camera module located next to the rearview mirror.
Incident date: May 8, 2025
while driving. These reboots typically happen every 5–10 minutes and result in the temporary loss of safety-critical features like the backup camera, navigation system, and rear cross-traffic alert. The screen goes black, and the system restarts itself while the vehicle is in motion, which is both distracting and potentially dangerous. I brought the issue to my local Audi dealer, who attempted ... Read more
Incident date: Jun 5, 2025
My vehicle had been running fine up until the dash lit up, engine check turned on along with the tire pressure sensor and as of right now my car does not accelerate.
Incident date: Dec 18, 2024
The contact owns a 2024 Honda Motorcycle ADV160. The contact received notification of NHTSA Campaign Number: 25V195000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The ... Read more
Incident date: Jun 6, 2025
Upper and lower control arms failed, and front suspensions bushings became torn. The car did not present any warning lamps or warning messages. The issue became apparent when a loud creaking/squeaking sound started coming from the front of the vehicle, and could be reproduced by turning the steering wheel, or by accelerating or braking. Control arm and suspension failures have been a frequent iss... Read more
Incident date: Jun 6, 2025
Horrible squeaking when car is backing up in reverse
Incident date: Jun 6, 2025
See attached document for complaint.
Incident date: Jun 1, 2025
infotainment screen flashing different screens intermittently, changes from radio stations, volume and apple carplay. Cannot be turned off. It must be a software problem. Honda dealer has no solution, I have brought in the issue three times with no solution offered. I have now passed my warranty so must pay for repairs. window system malfunctioning, will not work at random times.
Incident date: Jun 1, 2025
infotainment screen flashing different screens intermittently, changes from radio stations, volume and apple carplay. Cannot be turned off. It must be a software problem. Honda dealer has no solution, I have brought in the issue three times with no solution offered. I have now passed my warranty so must pay for repairs. window system malfunctioning, will not work at random times.
Incident date: Jun 1, 2025
Car was unused for less than a week and upon going to use it the vehicle was dead. Jumped vehicle and next day was dead again. In researching the problem, many other Santa Fe Hybrid owners have run into this same issue. Dealership admitted many hybrids from Hyundai face this issue and recommended installing a trickle charger for when not using the vehicle for a couple days which seems ridiculous f... Read more
Incident date: Jun 5, 2025
Driving 58 mph then felt like I slammed on my brakes out of no where then sped up on its own to 42 mph then wouldn’t accelerate but rpm was at 5000. Shortly after my reduced power warning came on. Well the next 12 hours I went to reverse and had nothing! Now dealership is saying unknown timeframe for it to be fixed.
Incident date: Jun 2, 2025
The contact owns a 2008 BMW X5. The contact stated while driving 50 MPH, several unknown warning lights illuminated. The contact stated that two minutes later the instrument panel went blank. The contact stated that the infotainment system failed to display an image and a dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the fuel pump needed to be... Read more
Incident date: Jun 2, 2025
The contact owns a 2008 BMW X5. The contact stated while driving 50 MPH, several unknown warning lights illuminated. The contact stated that two minutes later the instrument panel went blank. The contact stated that the infotainment system failed to display an image and a dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the fuel pump needed to be... Read more
Incident date: May 29, 2025
Cv drive shaft worn out left and right my car mileage is only 3000 the dealership already fix the issue but I'm in doubt it will worn out again.
Incident date: May 3, 2025
Vehicle: 2019 Jaguar F-Type Purchase Date: September 2018 Component/System: Engine – Fuel Injection / Powertrain Mileage at Most Recent Failure: 20,763 Description: My 2019 Jaguar F-Type has experienced recurring engine issues related to fuel injector failures, causing safety risks and rendering the vehicle inoperable. The problem began in Oct 2020 with engine misfires and a check engine light... Read more
Incident date: May 3, 2025
Vehicle: 2019 Jaguar F-Type Purchase Date: September 2018 Component/System: Engine – Fuel Injection / Powertrain Mileage at Most Recent Failure: 20,763 Description: My 2019 Jaguar F-Type has experienced recurring engine issues related to fuel injector failures, causing safety risks and rendering the vehicle inoperable. The problem began in Oct 2020 with engine misfires and a check engine light... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - STRUCTURE:BODY
Jun 3, 2025
Incident date: May 23, 2025
The recall has been performed over a year ago. The dealership failed to update their records, our company continues to receive notices that we need to have this recall completed.