Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Aug 23, 2023
My vehicle contains faulty airbags that can launch shrapnel at the passenger if it goes off, this is a common recall for many vehicles. This airbag system can put everyone in the car at risk if it ever triggers. Subaru has refused multiple times to fix this recall because the vehicle was originally Canadian and the VIN number is not in the US branches data base. Over the past 2 years I have made... Read more
Incident date: Aug 23, 2023
I recently received a recall notice (NTSA Recall No. 25V-280, Polestar Recall RP1056) where the vehicle fails to conform to Federal Motor Vehicle Safety Standard No. 111 on "Rear Visibility." After updating the vehicle software that was supposed to fix the safety recall, I'm still having the issue where when backing the car up, I get a "camera is temporarily unavailable" on my center console disp... Read more
Incident date: Jun 5, 2025
The contact owns a 2017 Dodge Grand Caravan. The contact stated while driving at an undisclosed speed, the front passenger's side headrest unexpectedly deployed. The contact stated that there was no impact to the vehicle that caused the headrest to deploy. There were no injuries sustained. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made... Read more
Incident date: May 20, 2025
⸻ In early 2024, I brought my vehicle to a Hyundai dealership due to rapid oil loss. I reported having to refill the oil weekly and suspected a leak. They diagnosed a cracked oil pan, claimed to fix it, and returned the car. However, immediately after, the car continued burning oil at an alarming rate. I was forced to buy and add oil every single week, spending hundreds of dollars to maintain d... Read more
Incident date: May 20, 2025
⸻ In early 2024, I brought my vehicle to a Hyundai dealership due to rapid oil loss. I reported having to refill the oil weekly and suspected a leak. They diagnosed a cracked oil pan, claimed to fix it, and returned the car. However, immediately after, the car continued burning oil at an alarming rate. I was forced to buy and add oil every single week, spending hundreds of dollars to maintain d... Read more
Incident date: May 20, 2025
As a veteran and spouse of an active duty service member, we are currently fulfiling our overseas tour in South Korea. We were notified of the recall of our Subaru Ascent and made contact with Subaru via email for guidance on how to proceed as we are not within the continental United States. My email to them was as follows: Our family is currently stationed overseas in South Korea. Our family has ... Read more
Incident date: Jun 19, 2025
Our 2015 Sonata has experiencing Engine failure several times due to excessive and irregular oil consumption. Our family’s safety and the safety of others on the roadway were put at risk as the engine slows, shudders and stalls without prior warning and the check engine light does not come on until the vehicle slows and stalls. The vehicle was inspected at a local Hyundai dealership, and they in... Read more
Incident date: Jun 12, 2025
The contact owns a 2014 Kia Sportage. The contact stated while driving at an undisclosed speed, there was an abnormal rattling sound coming from the vehicle, after which the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to restart. The check engine warning light was illuminated. The vehicle was towed to the dea... Read more
Incident date: Jun 25, 2025
It was a hundred degree day when this incident first occurred. When I turned the car on after 5 seconds, the speaker started to make a loud static noise that got unbearably loud, and it spread from speaker to speaker, until all the speakers in the car were blaring a staticky sound. It didn't matter if my phone was plugged in, or if the radio was on, or if the sound system was turned off, it contin... Read more
Incident date: Jan 2, 2024
The contact owns a 2021 Ford F-150. The contact became aware of oil underneath the vehicle. The contact stated that after turning off the vehicle, the steering wheel failed to lock as designed. The vehicle was taken to a mechanic for an oil change, and it was determined that there was an oil leak; however, the mechanic was unsure where the oil was located. The vehicle was taken to the dealer, who ... Read more
Incident date: Jan 2, 2024
I was coming to a stop and the clutch slave master cylinder just sank to the floor and wouldn’t activate the clutch. There were no symptoms of the clutch failing or having trouble changing gears prior to its failure. It was inspected by the Toyota tech and he couldn’t give me a reason for its premature failure.
Incident date: Jun 22, 2025
Rear taillight failure due to moisture incursion. No message appeared, but light failure was observed less than a month ago. Car is in for regular service now and item is being replaced at great personal expense, since it will not pass required safety inspection until repaired. Reporting this here because it is a known problem for hundreds of owners of this vehicle, and should be subject to a safe... Read more
Incident date: Jun 22, 2025
The contact owns a 2016 Ford Flex. The contact stated while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The stability control warning light was illuminated, and the "Steering Failure" message was displayed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 15V340000... Read more
Incident date: Jun 22, 2025
The contact owns a 2016 Ford Flex. The contact stated while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The stability control warning light was illuminated, and the "Steering Failure" message was displayed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 15V340000... Read more
Incident date: Jun 24, 2025
The contact owns a 2023 GMC Yukon. The contact stated that while driving 40 MPH, the vehicle unintendedly decelerated and failed to exceed 10 MPH. The message "Reduced Acceleration" was displayed. The vehicle was driven to the residence. The vehicle was then towed to the dealer, where it was diagnosed that an unknown transmission part needed to be replaced; however, the part was on backorder. Addi... Read more
Incident date: Jun 24, 2025
The contact owns a 2023 GMC Yukon. The contact stated that while driving 40 MPH, the vehicle unintendedly decelerated and failed to exceed 10 MPH. The message "Reduced Acceleration" was displayed. The vehicle was driven to the residence. The vehicle was then towed to the dealer, where it was diagnosed that an unknown transmission part needed to be replaced; however, the part was on backorder. Addi... Read more
Incident date: Jun 24, 2025
The contact owns a 2018 Ford Expedition. While contact's son was driving at an undisclosed speed, the low tire pressure warning light illuminated. The contact's son drove the vehicle to the intended destination. The contact's son inspected the tires and determined that the front passenger’s side tire was cracked and needed to be replaced. The contact arrived at the location. The contact and son ... Read more
Incident date: Jun 23, 2025
On [XXX] and [XXX], while driving at approximately 50 MPH, my vehicle experienced a sudden and complete loss of power, presenting an immediate safety hazard. The incident unfolded as follows: Without warning, the car emitted an alarming sound from the cabin. Simultaneously, a message appeared on the dashboard stating "Check Hybrid System" and instructing me to "Pull Over Safely." This was the f... Read more
Incident date: Jan 2, 2025
The radio changes stations by itself, speakers/music goes in and out. The screen freezes and cannot change stations. And also the car lags on taking off sometimes. Often smells like fuel when you turn on the car, Assuming a fuel pump issue, not sure. I spoke to the salesman who sold me the car (adam) within less than 30 days of having the vehicle and told me the electrical issue with radio would ... Read more
Incident date: Jan 2, 2025
Body frame right and left has holes in the frame rusting out. Hole about 4 inches long and the wide entire frame at rear over the tires
Incident date: Jun 24, 2025
The entertainment system got bubbles and stopped working only after 50,000 miles.
Incident date: Jun 24, 2025
The biggest issue is last year while driving on 74 in busy traffic, the car automatically went into a "low power" mode and limited the power without warning. So now in traffic driving 55 mph, the car drastically slowed to about 35 without warning. It would not go faster no matter what I did. Then the check engine light came on afterwards. Thankfully I made it home safely after turning on my hazard... Read more
Incident date: May 25, 2025
I bought this ioniq 5 pre-owned at 10,000 miles on 6/21/25. Clean carfax and no active recalls. One mile off the lot the system I received the message "12V battery voltage low. Stop safely." The car completely turned off. Could not put it in neutral. I was stranded on the road and it could have caused an accident. I got it towed near an auto shop and bought a new battery, thinking it was just a de... Read more
Incident date: May 25, 2025
Rear view camera unavailable when car is put into reverse. Blank screen or lagging screens when backing up can put myself and others at risk of harm or great bodily injury. Car has been serviced for this recall previously and has not been resolved. Manufacturer will need to upgrade the system hardware because the updates alone do not fix it.
CHRYSLER
TOWN AND COUNTRY
(2016) - FUEL SYSTEM, GASOLINE
Jun 24, 2025
Incident date: Jun 18, 2025
The contact owns a 2023 GMC Sierra 1500. The contact stated while driving at an undisclosed speed, the engine seized. No warning light was illuminated. The vehicle was restarted; however, the vehicle failed to start. The vehicle was towed to the dealer where it was diagnosed with fuel pump module failure. The contact was informed that the fuel pump module needed to be replaced. The vehicle was not... Read more
Incident date: May 10, 2025
The contact called on behalf of the owner of a 2013 BMW X3. The contact stated that the owner received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). The contact stated that while her mother was driving 60 MPH, the vehicle jerked, with an abnormal sound coming from the engine before the engine seized. The message "Service Engine" was displayed. Aft... Read more
Incident date: May 10, 2025
The contact called on behalf of the owner of a 2013 BMW X3. The contact stated that the owner received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). The contact stated that while her mother was driving 60 MPH, the vehicle jerked, with an abnormal sound coming from the engine before the engine seized. The message "Service Engine" was displayed. Aft... Read more
Incident date: Jun 17, 2025
The contact owns a 2019 Ford F-150. The contact stated while driving 65 MPH, the vehicle started shuddering and the RPM became elevated. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the CDF cylinder. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the ... Read more
Incident date: Jun 17, 2025
I am experiencing an issue where the steering wheel seems sticky and I have noticed from a google search that it affects vehicles designated from 2016-2022 Honda civics although my specific vin doesn’t show as one being affected. It sounds like it most definitely should be. It’s only noticeable at speeds greater than 45 since you use very small amounts of steering wheel turn to make adjustmen... Read more
Incident date: Jun 21, 2025
For the second time in a year, I was pulling into a parking space and when I applied the brake, the car accelerated, seemed to be airborne and lurched forward. Though I firmly had my foot on the break, it would not stop until it hit a brick post about three feet away. This exact same scenario happened in July of last year. Then, I hit a stand of shrubs. Someone said, your foot must have slipped... Read more
Crash
Incident date: Jun 21, 2025
For the second time in a year, I was pulling into a parking space and when I applied the brake, the car accelerated, seemed to be airborne and lurched forward. Though I firmly had my foot on the break, it would not stop until it hit a brick post about three feet away. This exact same scenario happened in July of last year. Then, I hit a stand of shrubs. Someone said, your foot must have slipped... Read more
Crash
Incident date: Jun 23, 2023
Shortly after purchasing the vehicle in late 2024, I began experiencing multiple safety-related malfunctions. These issues include: Full Self-Driving (FSD) malfunction: On the third use of FSD, the vehicle attempted to enter a left-turn lane but failed to fully move into the lane, resulting in the right front panel of the vehicle colliding with the bumper of a truck in the adjacent lane. There we... Read more
Crash
CHRYSLER
TOWN AND COUNTRY
(2015) - ENGINE
Jun 23, 2025
Incident date: Jun 22, 2025
I was driving my vehicle and went to make a left turn out of a parking lot into traffic and my engine shut off and my car rolled into traffic and the check engine light turned on. All of the other functions in the car stayed on i.e. radio, air and all the lights. I had to have the car towed to a mechanic the mechanic was unable to diagnose my car so it was then brought to a chevy dealership. The d... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - SERVICE BRAKES, HYDRAULIC
Jun 23, 2025
Incident date: Jun 19, 2025
The contact owns a 2011 Ford Edge. The contact stated that while depressing the brake pedal, the pedal went to the floorboard with the brakes making a loud sound. The vehicle was taken to a certified mechanic who flushed the brake lines. The failure reoccurred after depressing the brake pedal suddenly. The contact's husband had replaced two brake master cylinders; however, the failure persisted. T... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
Jun 23, 2025
Incident date: Jun 19, 2025
I purchased the Curt Triflex Next Trailer Brake Controller GM Part # 19435732 ( Although may be sold through several part #s) from Jim Norton Chevrolet as this is a GM recommended part through the GM parts catalog and is plug and play with included wiring harness making simple no wire splicing connection. The brake controller we need to tow or travel trailer it worked great for about a month mayb... Read more
Incident date: Apr 28, 2025
The automatic transmission in my 2018 Chevrolet Silverado 1500 with the 4.3L V6 has experienced repeated failures and overheating events starting shortly after a scheduled dealer transmission flush at approximately 50,000 miles. Since then, the transmission has slipped under load, failed to shift properly, and routinely overheated—reaching over 270°F—without triggering a dashboard warning or ... Read more
Incident date: Jun 20, 2025
The car started making a knocking noise. I got it checked out and nothing showed up on the diagnostic. Today I was driving and it wouldn’t go over 65 and the engine light keeps blinking.
Incident date: Jun 20, 2025
Dealer replaced my driver side mirror assembly a few months ago to get rid of the wind whistling noise, but we noted the "new" mirror would vibrate even at a fairly low speed. So took it back to dealer during the 15k mile service. The tech said the mirror had too much play so the dealer ended up replacing the whole mirror assembly. But the newly replaced assembly was also vibrating. Dealer said... Read more
Incident date: Jun 20, 2025
Alternator harness is defective in my 2019 Nissan Titan. My truck has stalled on me twice while running and my air conditioner compressor has stopped working and radio is not working properly, and it is draining my battery, there is a delay when starting my vehicle as if it does not have enough power. I replaced the air conditioner compressor and vehicle battery. After replacing the air conditio... Read more
Incident date: Jun 19, 2025
Reporting an important safety issue I experienced due to random engine stalling on my 2003 Honda Pilot, typically after driving for a few minutes. The engine would crank for several seconds or sometimes start immediately after stalling, but no diagnostic trouble codes were ever stored. The vehicle had stable fuel trims and idle, and multiple components including the EGR valve and valve clearance w... Read more
Incident date: Jun 19, 2025
The daytime running lights which also dim the overall lights at night, also known as the halo LED light continues to malfuction. I bought this car (2) years ago and I'm now on the second set up LED running lights. There are numerous other reports of this malfunctioning across owners. multiple online forums. this overall poses a large saftey hazard as the light is very dim at night from it not runn... Read more
Incident date: Jun 19, 2025
As what appears to be happening with a lot of these, it dropped the push rod on cylinder 2, damaged the camshaft, and the truck immediately lost power while on the highway.
Incident date: Jun 10, 2025
Vertical headlight seems to have burned out on both sides after reading online and couple forms. It seems to be a common issue and Ford should be held accountable.
Incident date: Jun 16, 2025
The contact owns a 2013 Ram 1500. The contact stated while driving at various speeds on several occasions, the vehicle lost power steering functionality, and the steering wheel became very firm. Additionally, the message "Power Steering Service Required" was displayed. The contact stated that the vehicle was restarted after each failure. The vehicle was not diagnosed or repaired. The manufacturer ... Read more
Incident date: Jun 16, 2025
My husband was driving down a state road when the car shut down. He started the suv back on & we where fine. 2nd time I was driving on the interstate [XXX] ) when the car shut off & the dashboard displayed "shift to park". I kept control of the car put the emergency lights on & got of the way. Waited a few minutes & the SUV started back took me home the next day I took it to the dealership t... Read more
Incident date: Jun 16, 2025
My husband was driving down a state road when the car shut down. He started the suv back on & we where fine. 2nd time I was driving on the interstate [XXX] ) when the car shut off & the dashboard displayed "shift to park". I kept control of the car put the emergency lights on & got of the way. Waited a few minutes & the SUV started back took me home the next day I took it to the dealership t... Read more
Incident date: May 10, 2025
My rear camera failed again. The vehicle was recalled for rear camera failures and a supposed better cable was installed. In less than a year it failed again. So I once again are without a rear camera even though it was recalled and repaired. The repair apparently didn't work.
Incident date: May 10, 2025
My 2022 Ford Mustang Mach-E has experienced a complete failure of the front passenger door latch. The electronic latch (e-latch) button does not light up or respond, and the door remains fully open and cannot be latched or secured. This occurred without any damage or external cause. I’ve been informed that this issue requires full latch replacement at my expense, totaling over $760. I’m also ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) - ENGINE
Jun 18, 2025
Incident date: May 30, 2025
Driving at highway speed (70 mph) the vehicle repeatedly has flashed a warning : Stop Safely Vehicle Will Shut Off Soon The engine cuts power and the vehicle must be pulled over and turned off and cannot keep driving. It leads to very unsafe conditions at highway speed. The vehicle was repaired once for the defect by Chrysler but it still continues to occur and is now being repaired again.
Incident date: Jan 19, 2025
Engine light is blinking and put safety of my family in danger. I called the close Huyndai dealer also I have a case number. However, it takes forever for them to answer. I only have this car. I am driver and this how I make living. I have no choice in driving this recall vehicle and kill my self and my family. No body care!
Fire