Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
CHRYSLER
TOWN AND COUNTRY
(2015) — ENGINE
May 9, 2025
Incident date: May 9, 2025
My 2016 Kia soul had the engine white come on. I took it to have the computer read what the problem was. It came back engine knock sensor. I was told there was a recall on this and I needed to take it to an authorized Kia dealer. I took this to an authorized Kia dealer who told me that that was a faulty check engine light there was nothing wrong with the sensor, but my pistons were bad and I neede... Read more
Crash
Incident date: May 7, 2025
The contact owned a 2024 BMW X3. The contact stated that while driving at approximately 35 MPH and turning right, the vehicle unintentionally continued accelerating and veering to the right. The contact stated that she had depressed the brake pedal, but the brakes did not respond. The contact stated that the vehicle jumped the curb, the contact was not able to steer the vehicle back onto the roadw... Read more
Crash
1 injured
Incident date: May 7, 2025
The contact owns a 2021 Honda Ridgeline. The contact stated that while at a stoplight, the Auto START/STOP feature malfunctioned, and after releasing the brake pedal, the engine failed to automatically restart as designed. After shifting back to park(P), the vehicle restarted and operated as normal. The cause of the failure was not yet been determined. The local dealer was notified of the failure.... Read more
Incident date: May 5, 2025
Automatic stop activated at traffic light. When the brake was disengaged, the star would not start. The occupant was stalled at the traffic light during rush hour in a thunderstorm with limited visibility for approximately 15 minutes. Winter Haven Police Department was dispatched but did not arrive probably due to other weather-related traffic situations. After that time, the engine did start and ... Read more
Incident date: Jan 22, 2025
My vehicle went from completely fine to having a loud knocking noise while I was driving 65 mph down the 4 lane highway. My vehicle lost power and slowed down. I was 50 miles from a dealership. They had to replace my entire engine and crankshaft. It cost over $12,000.00. This exact issue has been recalled by GM, but websites say my vehicle is not covered. The dealership had my vehicle for a mo... Read more
Incident date: Mar 27, 2025
The engines in the 2014 equinox has a defect just like The Silverados.. they should have had a class action suit against that as well I've spoke with many ppl who had issues with their 2.4 eco tech engine it bucks at the stop signs cuts off and high fuel consumption
Incident date: Apr 23, 2025
The contact owns a 2000 Ford E-150. The contact stated that while driving at approximately 20 MPH, the driver's side air bag exploded hitting her face and chest. The contact stated that she also observed smoke emanating from behind the air bag and when the vehicle stopped, she disconnected and reconnected the battery. The vehicle was restarted, and she continued to drive. Medical attention was not... Read more
1 injured
Incident date: Apr 23, 2025
The contact owns a 2000 Ford E-150. The contact stated that while driving at approximately 20 MPH, the driver's side air bag exploded hitting her face and chest. The contact stated that she also observed smoke emanating from behind the air bag and when the vehicle stopped, she disconnected and reconnected the battery. The vehicle was restarted, and she continued to drive. Medical attention was not... Read more
1 injured
Incident date: Apr 23, 2025
Hi! This vehicle stopped twice in the middle of a road on its own. Vehicle was driving fine and the next second it slowed down and wouldn’t accelerate as I would push the gas pedal. It’s as if the engine shut down due to the car signals not transmitting correctly. The screen started blinking on and off giving me warnings and one of them said “Service Shifter!” My safety and my children’s... Read more
Incident date: May 1, 2025
I purchased the vehicle in 2017. It was certified used by acura dealer but it was practically new; less than a year old with 10,000 miles on it. About a month or so after purchasing I started noticing a an issue when pressing on the gas and the vehicle not responding and a few seconds later it would suddenly jerk trying to catch up to the gear it should be on. Right away I took it to dealership fo... Read more
Incident date: May 1, 2025
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the driver’s side of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet av... Read more
Incident date: May 5, 2025
I've had issues with my infotainment system screen for years and have mentioned this to the dealership. But their response was that I wasn't in warranty anymore and that I'd had to just reboot the radio system on my own. Because it was out of warranty for them to check the issue, the issue was never put on my file when I went to get serviced. Now my screen has been acting up even more, nonstop, wi... Read more
Incident date: Oct 5, 2022
Backup Camera has stopped work has a blue screen. Was told by Ford that it was a wiring harness that is having problems this is the 3rd time that i have had to replace it.
Incident date: Oct 5, 2022
The contact owns a 2022 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed, the tailgate latch independently unlocked. The contact stated that the failure had occurred whenever the latch became wet from rainfall. In addition, the contact stated property was lost off the back of the vehicle due to the failure. The vehicle was not diagnosed or repaired by an independe... Read more
Incident date: Apr 30, 2025
The rear camera sometimes goes out when the car is in reverse and the screen goes dark. After the car is placed in drive an error message appears that states the camera is unavailable. Now happens almost every time the time the car is placed in reverse.
Incident date: Apr 30, 2025
The contact owns a 2021 Ford Bronco Sport. The contact stated that while driving at various speeds, the vehicle was driving rough and failed to properly accelerate while depressing the accelerator pedal. The following day while driving to the local dealer, the vehicle stalled. The vehicle was towed to the local dealer who diagnosed that the transmission fluid pump had failed and there were metal s... Read more
Incident date: Apr 30, 2025
Hello: My 2018 Pacifica hybrid was just recalled, and serviced, yet the hybrid battery only last a few miles before needing to be recharged. Also, when in reverse the back up camera doesn’t always come on and doesn’t beep when approaching an obstacle. It will also stay on while driving forward.
Incident date: May 1, 2025
The contact owns a 2014 Ram 1500. The contact stated that while driving at undisclosed speeds, the brakes simultaneously activated, and the rear end of the vehicle fishtailed. The ABS warning light was turning on and off independently. The vehicle was taken to the local dealer, where it was diagnosed and determined that the ABS had malfunctioned. The contact was informed that the ABS module was o... Read more
Incident date: May 5, 2025
The system keeps turning itself on after I knowingly turn it off. I have seen that other customers have complained for the same reason. I have owned the car since 1/30/25, it has turned itself on average 1-2x per week since owning the car. There are a myriad of other software issues with the car that Audi refuses to fix. When it comes back on, if I do not immediately notice, making any lane ... Read more
Incident date: Mar 1, 2024
The sunroof in the Audi Q3 leaks and the water drops from the ceiling INTO the cabin. Water also comes through the passenger side panel and drips onto the floor causing flooding of the floorboards. This is a KNOWN issue and Audi has released a TSB (technical service bulletin) to attempt to fix these, but it’s just a band aid. It keeps coming back over and over. Water intrudes into the center lig... Read more
Incident date: Jan 1, 2025
On [XXX], the vehicle overheated during a commute, resulting in a blown radiator cap and an empty engine coolant reservoir. Coolant levels had been properly maintained up to that point. The following day, engine coolant was again low, though no visible leaks were found. On April 12, I requested warranty service but was told “services aren’t rendered on Saturdays” despite the service departme... Read more
Incident date: May 3, 2025
The contact owns a 2021 GMC Sierra 1500. The contact stated that the vehicle was experiencing excessive oil consumption. The low oil pressure warning light was illuminated. The vehicle was taken to the dealer, but the failure could not be duplicated. The vehicle was taken to the dealer several times, where an oil consumption test was performed. The contact stated that the oil consumption test was ... Read more
Incident date: May 4, 2025
I bought this car and it started making a tick sound and when I got it home the drive train was hanging
Incident date: May 4, 2025
It has happened more than once since 3 years ago. If I’m running my AC in the car, when I accelerate the car will skip/jump. It’s extremely expensive to repair and the problem isn’t even getting fixed. I basically can’t run my AC if it’s hot outside
Incident date: May 4, 2025
I've had to replace the battery in this 3 times. Alternator 1. And Throttle Body Position Sensor twice. And now it's all starting to act up again. Car stalls, no reason, all dashboard warning lights flash and it stalls. No dashboard lights at night. Occasionally they flicker. Windshield wipers either won't work or won't shut off. Front windows are unusable, the track broke and back windows don't ... Read more
Incident date: Apr 6, 2024
Metal fragments in engine oil. Vehicle has 9500 miles. Manufacturer tells me to keep driving until it fails.
Incident date: May 2, 2025
When driving at any speed above 30mph the steering wheel sticks. This is quite scary and has cause some very close calls when driving down the busy highway. I have taken it to the dealership several times and they have yet to fix this dangerous issue.
Incident date: Jan 31, 2025
Highway driving and lost power, started hearing engine rattle. 5.0L Cummins Diesel engine crankshaft is broken. Dealer verified it to be crankshaft. Insurance company denied a claim stating the crankshaft was manufacturer defect. Turns out that defective crankshaft was a known issue with the 2016 and 2017 Titan 5.0L engines that Cummins changed it for subsequent years. This should be a recall. ... Read more
Incident date: Jan 31, 2025
TIRE PRESSURE SENSOR SYSTEM REPAIRED TWO YEARS AGO. CAR HAS JUST CROSSED OVER 16K MILES, SO IT IS USED VERY LITTLE. TIRE PRESSURE SENSORS KEEP GOING. INTERESTINGLY, MY NEIGHBOR HAS JUST BOUGHT THE SAME YEAR VEHICLE AND SHE HAS THE SAME EXACT PROBLEM. THIS NEEDS TO BE RECALLED IMMEDIATELY
Incident date: Apr 12, 2025
I was traveling down Elm Street and had just gone through the railroad under-pass when I pushed on the accelerator and heard something like the grinding, spinning, sound under the front passenger side of the vehicle. Additionally I noticed that I had lost all propulsion. I moved out of traffic and glided to a stop on a slight hill. This is when I found out that some how the whole drive train was d... Read more
Incident date: Apr 12, 2025
The Brake Pedal consistently malfunctions, even after the replacement of the master cylinder (by independent service center). The master cylinder does not hold pressure due to a faulty ABS control unit (which, when Mazda was contacted, said that part was on backorder until September). If the manufacturer knows this is an issue and can't supply the part due to so many replacements needed in their v... Read more
Incident date: Apr 12, 2025
I received a warning to park safely, engine will shut down soon. This is the third time it has happened. One time coming down a mountain with no place to pull over safely with a van full of family members. Second time at high speed on an interstate, this time on a high speed local road, but had enough time to pull over before losing power. The van has been in the shop and/or waiting for repairs f... Read more
Incident date: Nov 1, 2021
The contact owns a 2014 Nissan Murano. The contact stated that while driving at an undisclosed speed, the engine overheated. In addition, the contact stated that several days later, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with a leaking radiator. The contact was informed that the exhaust assembly and the head gasket need... Read more
Incident date: Nov 1, 2021
Purchased vehicle brand new. Six months and 10,000 miles later vehicle giving codes that say key missing / check for key. Then another that says key not found put key in center console left cupholder. When the key not found error or key missing error comes on the vehicle will not start. Thankfully this issue happened when I was local as this could strand the occupants in potentially dangerous situ... Read more
Incident date: Nov 1, 2021
THE VEHICLE WILL HARD SHIFT RANDOMLY. THE ENGINE LIGHT COMES ON SOMETIMES AND THE ENGINE LOSSES SPEED AND POWER WHILE DRIVEING DOWN THE HIGHWAY. I CAN SOMETIMES CUT THE VEHICLE OFF AND MAKE IT HOME SAFELY OTHER TIMES IT WILL NOT LET ME DRIVE THE VEHICLE AT ALL. WE HAVE TAKEN TO DEALER AND THEY SAY THEY CANT DIAGNOSE IF LIGHT ISNT ON. MOST OF THE TIME WHEN THE LIGHT IS ON I CANT MAKE IT TO THE DEAL... Read more
Incident date: Apr 4, 2025
The MGU has failed just outside of the 80,000mile warranty. Looking online the MGU failing seems to be a big issue and the manufacturer doesn’t have parts stocked so it takes a month to get a new part. The cause is manufacturers defect
Incident date: Apr 17, 2025
The contact owns a 2021 Cadillac Escalade. The contact stated while driving 65 MPH, the vehicle lost motive power. There were no warning lights illuminated. The vehicle was towed to the local dealer who informed the contact that the engine and transmission might need to be replaced. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximatel... Read more
Incident date: Apr 17, 2025
The contact owns a 2021 Cadillac Escalade. The contact stated while driving 65 MPH, the vehicle lost motive power. There were no warning lights illuminated. The vehicle was towed to the local dealer who informed the contact that the engine and transmission might need to be replaced. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximatel... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) — VEHICLE SPEED CONTROL
Apr 30, 2025
Incident date: Apr 25, 2025
When stopping truck jerks, downshifts and lurches forward. While driving over 45mph truck does not seem to shift properly and jerks intermitantly and sounds different than before. 2017 silverado with 47,000 miles on it, bought brand new!
CHRYSLER
TOWN AND COUNTRY
(2012) — UNKNOWN OR OTHER
Apr 30, 2025
Incident date: Apr 17, 2025
Transmission had to replaced 2/2023 with 140,810 miles.
Incident date: Feb 25, 2025
The contact owns a 2014 Acura MDX. The contact stated that while approaching the vehicle after the vehicle had been started, the contact noticed that the taillights were inoperable. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the taillights assemblies needed to be replaced. The vehicle was repaired; however, the failure recurred approximately two mo... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) — PARKING BRAKE
Apr 29, 2025
Incident date: Jan 1, 2025
The contact owns a 2023 Jeep Compass. The contact stated that the message to service the START/STOP system was displayed. The contact stated while driving 25 MPH, the emergency brake activated independently. The contact had to press the START button again for the vehicle to move. The contact stated that there was an A within a circle around displayed, indicating that the START/STOP system warning ... Read more
Incident date: Apr 5, 2025
A glitchy and/or blank main display often fails to show important information such as fuel level, odometer, etc., especially in colder weather. Driving with an inoperative display can increase the risk of being stranded somewhere without fuel.
Incident date: Apr 28, 2025
A new vehicle was recently purchased on 3/14/25 and the glass windshield has shown a possible significant defect. The issue involves a noticeable glitter or sparkling effect throughout the front windshield, (excessive, premature pitting within the glass material), that is particularly visible under street lights at nighttime, direct sunlight, or when facing oncoming vehicle headlights. This defect... Read more
Incident date: Apr 28, 2025
This was a recall due to the coolant valve Thursday, my vehicle had went in for the recall I picked up my vehicle Friday morning I checked to make sure the part that they have changed nothing wrong with it or not. When I looked at the part a day after I noticed pink stuff is leaking from around it this was announced by Toyota This is the New part they had just made I’m assuming and it is still l... Read more
Incident date: Apr 28, 2025
Power steering module malfunctioned when taking kids to school. Auto repair shop confirmed.
Incident date: Apr 28, 2024
Hyundai Ioniq EV's have a continuing issue with a component called that "ICCU". The ICCU and high voltage fuse failed even after two recalls meant to monitor that problem and update the software. Luckily, mine failed in my driveway at home which did not put me in immediate risk. However, many people have this part fail while driving on roads and highways with zero warning. There have been two ... Read more
Incident date: Apr 28, 2024
Hyundai Ioniq EV's have a continuing issue with a component called that "ICCU". The ICCU and high voltage fuse failed even after two recalls meant to monitor that problem and update the software. Luckily, mine failed in my driveway at home which did not put me in immediate risk. However, many people have this part fail while driving on roads and highways with zero warning. There have been two ... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) — ENGINE
Apr 28, 2025
Incident date: Oct 28, 2024
Engine "Stop/Start" turned off when trying to make a turn. When it did the steering would not move. Also when "Stop/Start" turns off it was dangerous when turning. I email Honda and they called me back. They could have it disabled but it would cost $80 and I would have to buy the part and they would install it. This is a new truck bought last month.
CHRYSLER
TOWN AND COUNTRY
(2010) — STEERING
Apr 28, 2025
Incident date: Oct 28, 2024
The contact owns a 2018 Honda Civic. The contact stated while driving at undisclosed speeds, the steering wheel became difficult to maneuver. The contact stated that the vehicle was still drivable; however, the contact stated that the steering wheel locked occasionally. The vehicle was not taken to be diagnosed or repaired by a dealer or independent mechanic. The manufacturer was not notified of t... Read more