Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Jun 18, 2023
The vehicle intermittently thinks it is about to be involved with a collision. It illuminates the brake warning lights and slams on the brakes on its own and brings the car to a complete stop. We almost got rear ended by a semi truck the first time this happened and we were on a highway. Traffic had to take evasive action to prevent an accident. Honda is aware of this issue and admits their is a p... Read more
Incident date: Mar 11, 2024
The flip key fob gets stuck every time I park and will not come out for average 15-20 & sometimes it will come out if I move the gear shift to all gears and then put back in park. It doesn't always work though. This was a recall, owners were given a new flat key which I was not, and I do not believe the dealership (Classic Elite Chevrolet) corrected the recall. This has been an ongoing issue since... Read more
Incident date: Feb 10, 2022
on [XXX], I was trying to park under the shade of a tree when the vehicle suddenly surged forward, ran through the back of a big concrete dumpster retaining wall, pushed the dumpster at least 3 to 4 feet forward. It all happened so fast, I was left puzzled about why the brake failed and caused the accident and property damage. Luckily there was no personal injury to me nor anyone else, my car vi... Read more
Crash
Incident date: Mar 17, 2025
I WAS DRIVING FORWARD APPROX 5 MPH AND LOST ALL CONTROL OF THE STEERING. THE STEERING WHEEL WAS NOT MOVING THE FRONT TIRES AT ALL. THERE WAS NO WARNING, AND INDICATION THAT THE STEERING WAS GOING BAD. THE TRUCK IS 2020 WITH APPROX 80,0000 MILES. NOT LIFTED, NO OFF ROADING. THE STEERING WHEEL WILL JUST SPIN NO STOP TO IT IN EITHER DIRECTION. MY UNDERSTANING WITH THIS TRUCK IS THERE IS NO INTER... Read more
Crash
Incident date: Jul 1, 2025
On [XXX] the vehicle randomly went into limp mode. Wouldn't restart until it was jumped. Previous to this, the vehicle had already done this twice before. Exact dates unknown. On [XXX], the vehicle went into system check while I was driving it on 3 different occasions. The car shuts down by itself. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Aug 22, 2025
On August 23, 2025, I purchased a certified pre-owned Kia Carnival. Within hours, the vehicle had a severe fuel leak that produced a strong gasoline odor. Driving it made me sick, and I feared for the safety of my three children in the vehicle. A Kia technician later confirmed a crossover fuel line leak so severe that he became ill while inspecting it and feared the vehicle could explode. Even aft... Read more
Incident date: Sep 1, 2025
This vehicle had the recall repaired for the Most Bus cable issue that Honda has. Now they vehicle is back having the same issue and Honda has not done another recall for the issue starting again for the same thing this is a safety issue. You lose all rear warnings cameras and detection. Honda will not repair the recalled issue again. They have not properly fixed it.
Incident date: Sep 5, 2025
While I was driving in the fwy I tried changed lanes and needed to speed so that incoming car wouldn’t hit me but my car was stalling. It has happened 3 times!!! I took it to the dealership and they said it’s the camera and that they don’t have the part on stock. I asked for a rental car meanwhile we wait for the part and they said they can’t do that. I stated to them that the car is dange... Read more
Incident date: Sep 5, 2025
I am writing to formally file a safety complaint regarding my 2020 Hyundai Elantra. I recently learned that Hyundai issued a recall related to a defect that poses a risk of engine fires in certain vehicles. However, my vehicle, which has exhibited the same dangerous symptoms, was not included in this recall campaign. Specifically, my vehicle has experienced a critical error relating to a defect i... Read more
Incident date: Sep 5, 2025
When I turn on the car, the "BRAKE SYSTEM" warning light appears, along with several alerts that disable all Honda safety features, including: 1. Road Departure Mitigation System Problem 2. Auto High-Beam Problem 3. Adaptive Cruise Control Problem 4. Lane Keeping Assist Problem 5. Collision Mitigation System Problem After taking the vehicle to a Honda dealership, the diagnosis was a failure ... Read more
Incident date: Aug 21, 2025
The last forced OTA update we received on the vehicle has been a complete disaster. The build number is [XXX]. It has lit the FCW off light on the dash despite it being selected as on in the settings. It has also disabled the paddle shifters, randomly turns the language on our display to Italian, randomly locks up the UConnect system into an Android Command prompt and causes numerous issues wit... Read more
Incident date: Aug 21, 2025
I noticed my coolant level dropping about a year ago. I would fill up the coolant reservoir and the coolant level would drop within a few days. The issue was from the water pump leaking. I replaced the water pump with an OEM ford water pump. One year later the coolant level is dropping, and I have the same issue again. Looking at some of the forums, this appears to be a common issue with this m... Read more
Incident date: Aug 21, 2025
The right headlight has stopped working as of 1 week ago. The car was returned to the KIA dealership for this issue as well as a hesitation while driving and a chronic bumping sound in the car while driving. The car was kept at the dealership for 3 days Sept 3,4 & 5 2025 and the headlights per the dealership were realigned. The Right headlight was on at the dealership but on Sept 6 2025 is back ou... Read more
Incident date: May 3, 2025
UKNOWN ACC,LKAS, brake system warning lights intermittently come on. Started around 25000. More persistent now. Dealer advisor checked windshield/wiped over where the camera is and since it was not on at the dealership no problem found. Just stated the camera is funky sometimes. Vehicle has 59000 now. Not sure exactly what components are effected but the safety features of the vehicle no longer wo... Read more
Incident date: Aug 31, 2025
The contact owns a 2005 Lexus RX 330. The contact stated that there were horizontal and vertical cracks on the dashboard near the passenger’s side air bag housing. There was no warning light illuminated. The contact was concerned about the safety of the driver’s and passenger’s side air bags. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was ... Read more
Incident date: Sep 4, 2025
Indeed, I recently encountered a concerning issue with my 2021 Toyota Venza. The problem manifested in mid-July, during the process of preparing to enter my vehicle. To my dismay, the door refused to open. Despite my repeated attempts to use the keyless entry system, the door stubbornly remained closed. Consequently, I was compelled to resort to using my key fob, which presented its own challenges... Read more
Incident date: Sep 4, 2025
The contact owns a 2012 Ural Tourist. The contact received notification of NHTSA Campaign Number: 22V431000 (Wheels); however, the part to do the recall repair was not yet available. The contact stated that while riding at 55 MPH, the rear wheel started wobbling. The contact pulled over to the side of the road, and the contact replaced the wheel with the spare. The contact stated that the failure ... Read more
Incident date: Sep 4, 2025
Backup camera works intermittently, often going to blank blue or black screen. Other ford vehicles have received a recall from ford for this same issue but not mine.
CHRYSLER
TOWN AND COUNTRY
(2011) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Sep 4, 2025
Incident date: Aug 15, 2025
My 2020 Acura MDX is throwing up multiple dashboard warnings related to the camera sensor—involving systems like Adaptive Cruise Control, Lane Keeping Assist, Collision Mitigation, and Road Departure Mitigation. These systems rely heavily on the Multipurpose Camera Unit mounted near the rearview mirror. I took it to my Acura Dealership Service and they concluded it's the Multipurpose Camera Uni... Read more
Incident date: Sep 4, 2025
The LKAS camera stopped working and it won’t allow any of the connected systems to operate including ACC, emergency brake assist, cruise control, etc.
Incident date: Jan 1, 2025
Driving at a speed of 45 mph the sunroof spontaneously exploded. No other cars to kick rocks in the indicate vicinity. No passing traffic. We heard a very loud boom and the sound of shattering and skittering glass. Sunroof and sunroof cover were closed. All windows were closed. Pulled to the side of the road, called husband, called Kia to start warranty claim. Our safety was called into jeopardy a... Read more
Incident date: Jan 1, 2025
My audio quit, no sound for warning indicator, no radio audio, or onstar audio. Can't here anyone speaking when using phone, though the receiving party can her me speak to them.
Incident date: Jul 15, 2025
Regarding bullet point one: Not sure Bullet 2:My safety and my husband's safety would have been at risk if it had crashed into our house as he was sitting where it could have possibility entered the house. Bullet 3: Not sure Bullet 4: Vehicle was has not been inspected by manufacturer. Jeep was not driveable. State Farm was contacted and a wrecker came and towed the vehicle to Caliber Collision. T... Read more
Crash
Incident date: Jul 15, 2025
My vehicle began to misfire after driving roughly 8 miles, check engine light would flash and ding. After shutting vehicle off for a while and restarting it, problem would be gone until driving approximately 8 miles. Brought to Chrysler service center, where they reproduced the problem and determined it is a camshaft or camshaft related issue. Vehicle is parked at that service center awaiting part... Read more
Incident date: Aug 29, 2025
Main incident: Time: 2025-08-28 ~12:41 PM PST What happened: After searching for a parking space, the driver was preparing to reverse into the spot, the driver pressed up the stalk to shift the gear into reverse, a sound was heard and something showed up on the screen, the vehicle once again started accelerating and running forward suddenly and sharply (3 mph to 28 mph in 3 secs), driver tried to... Read more
Crash
1 injured
Incident date: Aug 30, 2025
I own a 2020 Acura MDX. The Auto Engine Idle Stop system failed to operate while depressing the accelerator pedal while at a stoplight. The vehicle shifted automatically to neutral and would not let me switch to drive. I just recently purchased this car (less than two weeks). Based on what i see online and all the complaints on here , this is a known issue. However when i contacted my local Acu... Read more
Incident date: Sep 1, 2025
For my truck a 2015 Ram 1500 there is a known issue where the ABS module fails and won't allow the driver to use ABS. It's ubiquitous and Chrysler isn't manufacturing or supplying the ABS module anymore. I was told by the Dealer that I should "just buy a new truck" if I want anti-lock breaks. I have children, this is unacceptable. I'm on a wait list for the part now for over 2 years and I'm told t... Read more
Incident date: Sep 2, 2024
Transmission has been replaced 4 times
Incident date: Aug 15, 2025
Back-up Camera, the BACK OVER PREVENTION: SENSING SYSTEM: CAMERA only works intermittently. I'm being told me vehicle is not part of the current recall in the 2015 Expedition that was issued in April 2025, yet my vehicle (a 2015 Expedition) is experiencing the problems detailed in the recall. Why isn't my vehicle part of this recall, shouldn't the recall be expanded to all 2015 Expeditions experie... Read more
Incident date: Aug 15, 2025
Back-up Camera, the BACK OVER PREVENTION: SENSING SYSTEM: CAMERA only works intermittently. I'm being told me vehicle is not part of the current recall in the 2015 Expedition that was issued in April 2025, yet my vehicle (a 2015 Expedition) is experiencing the problems detailed in the recall. Why isn't my vehicle part of this recall, shouldn't the recall be expanded to all 2015 Expeditions experie... Read more
Incident date: Apr 1, 2025
National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation Re: Safety Defect & Recall Non-Compliance – 2014 Audi A6 (VIN: [XXX] ) I, [XXX] , a private living woman domiciled at c/o [27870], native to Turtle Island of Choctaw and Moorish lineage, submit this complaint regarding an unrepaired federal safety recall on my 2014 Audi A6. Facts: 1. My vehicle has an open saf... Read more
Incident date: Aug 30, 2025
When starting vehicle during warm weather conditions, all dashboard alarms light up and beep. Initially, when put into drive mode, steering is extremely difficult. When accelerating, no speed is displayed. During driving there is no speedometer, no operating turn signal and the odometer does not record driving miles.
Incident date: Aug 30, 2025
When starting vehicle during warm weather conditions, all dashboard alarms light up and beep. Initially, when put into drive mode, steering is extremely difficult. When accelerating, no speed is displayed. During driving there is no speedometer, no operating turn signal and the odometer does not record driving miles.
Incident date: Aug 30, 2025
While spending the day at the zoo our sunroof exploded. It has been hot where we live lately. Luckily this happened when nobody was in the car and it was not moving. Had we been moving and had the sun roof exposed that could have been bad. It’s Sunday and tomorrow is a holiday so it might be awhile till we can get it fixed
Incident date: Sep 20, 2024
On my 2019 Acadia, the message shift to park keeps appearing on my dash when I shirt the car into parked. It's getting more frequent and when I called GMC it's a well known problem to where the lady taking my appointment says yes we are aware it's happening alot. They want to charge 800 to fix a problem that should be a recall. It's a well known problem and there has been cases and suits brought u... Read more
Incident date: Sep 20, 2024
I think it’s a serious safety issue for Toyota not to include a trailer brake controller or at least a connector to install an aftermarket trailer brake controller on my truck. This has been mentioned numerous times by customers. My truck is rated to tow 6,400 with no way to add a trailer brake controller. I don’t see how Toyota can legally sell this truck without at least giving an option to ... Read more
Incident date: Sep 20, 2024
On 8/2/25, driving home after dinner with the family my 2013 F150 did hard downshift and the service light came on so went to an auto store for the code. It was the code 19SO7 which turned out to be a software OSS update that was under a recall. Took truck to Ford to do recall and they stated that they did a software update. After picking up the truck we are still having the same hard downshift b... Read more
Incident date: Aug 21, 2025
Transmission down shifting and sticking in gear intermittently. Google search shows this: Ford has issued recalls and extended warranty programs for a molded lead frame issue in its automatic transmissions, particularly the 6R80 in F-150s from 2011-2013 and a 2014-only recall (24S37), where a faulty output speed sensor could cause an unintended downshift to first gear. This downshift can lead to... Read more
Incident date: Aug 21, 2025
MERCEDES-BENZ CORPORATE IS SHOWING A COMPLETE DISREGARD FOR ME AS A CONSUMER AND HUMAN! MY BRAKES RECENTLY FAILED WITHOUT WARNING (I LOST MY ABILITY TO BRAKE) AND IT ALMOST CAUSED ME TO BE INVOLVED IN AN ACCIDENT. MY LIFE AND SAFETY WAS PUT IN JEOPARDY AND I AM IN SHOCK. AT THEIR REQUEST I HAD MY VEHICLE TOWED IN TO MERCEDES-BENZ SERVICE AND CORPORATE ESCALATION IS DENYING MY CLAIM AND NOT PROVIDI... Read more
Incident date: Aug 13, 2025
The contact's grandmother owned a 2015 GMC Canyon. The contact stated that her grandfather was driving approximately 60 MPH on the freeway while her grandmother was occupying the front passenger's side seat. The contact stated that while the driver was attempting to switch to the right lane, the steering wheel locked up and the vehicle shut off unexpectedly. The driver was unable to pull to the si... Read more
Crash
Fire
2 injured
Incident date: Aug 13, 2025
The contact's grandmother owned a 2015 GMC Canyon. The contact stated that her grandfather was driving approximately 60 MPH on the freeway while her grandmother was occupying the front passenger's side seat. The contact stated that while the driver was attempting to switch to the right lane, the steering wheel locked up and the vehicle shut off unexpectedly. The driver was unable to pull to the si... Read more
Crash
Fire
2 injured
Incident date: Aug 13, 2025
The contact's grandmother owned a 2015 GMC Canyon. The contact stated that her grandfather was driving approximately 60 MPH on the freeway while her grandmother was occupying the front passenger's side seat. The contact stated that while the driver was attempting to switch to the right lane, the steering wheel locked up and the vehicle shut off unexpectedly. The driver was unable to pull to the si... Read more
Crash
Fire
2 injured
Incident date: Aug 27, 2025
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS and traction control warning lights were illuminated, and the cruise control mode was inoperable. Additionally, the contact stated while driving 30 MPH and coming to stop... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2024) - ENGINE AND ENGINE COOLING
Aug 27, 2025
Incident date: Oct 5, 2024
The contact owns a 2023 Nissan Rogue. The contact stated that while driving approximately 35 MPH, the vehicle started running rough, and the engine was sputtering. There was no warning light illuminated. Additionally, the transmission failed to shift as intended. The contact stated that the transmission hesitated before upshifting or downshifting while depressing the accelerator pedal or the brake... Read more
Incident date: Sep 29, 2023
Metallic Fuel line located on top of the engine suddenly started leaking. Previous time I drove the car there was no indication of a gasoline leak or odor. There were no warnings or indications of an impending leak until gasoline was emitted from the line. Fortunately when the leak started I was only driving locally and upon returning to my house a raw gasoline odor was apparent at the back of th... Read more
Incident date: Aug 11, 2025
In a car accident 08/25 and airbags did not deploy.
Crash
Incident date: Aug 11, 2025
On August 15th, 2025, I brought my new 2025 GMC Sierra 1500 Denali to Bill Cramer GM Dealership, 2251 W 23rd St, Panama City, FL 32405, due to a complete loss of audio in the cabin. This affected the turn signals, radio, and critical safety alerts, including collision warnings and seatbelt reminders. Given the vehicle's high cost and its status as a new premium model, this malfunction was both dis... Read more
Incident date: Jun 4, 2025
While driving, I am repeatedly receiving a sudden “trunk open” warning on the dashboard. This warning is often accompanied by a loud noise, which can be startling and distracting while the vehicle is in motion. The abruptness and unexpected nature of the alert are alarming, especially on highways or in high-traffic situations, where any distraction could pose a serious safety hazard. This iss... Read more
Incident date: May 8, 2025
Subject of the problem: Service brakes/Hydraulic brakes Problem of the vehicle: While driving, the brake pedal sometimes suddenly goes all the way down without resistance, and the vehicle does not slow down as expected. In order to regain brake pedal twice. Frequency of the problem: This issue occurs intermittently, but it poses a serious risk because the vehicle may not stop when needed. I alread... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - VISIBILITY/WIPER
Aug 25, 2025
Incident date: Aug 25, 2025
Me and my kids were on the way to the store and the front part of my panoramic sunroof exploded from the inside out. I took it to my dealership and the company is denying that it is a manufacturer issue. I have seen articles where this is a known issue for these types of sunroof. I didn't hit anything, nothing flew from a vehicle and hit my car, and nothing fell on my car. There was no warning... Read more