Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Aug 15, 2026
My 2019 Chrysler Pacifica Touring L Plus is experiencing coolant leaking into a cylinder, diagnosed by. This has rendered the vehicle undrivable. The Pentastar 3.6L V6 engine used in this vehicle has a well-documented pattern of coolant intrusion into cylinders due to head gasket failure across the 2017–2019 Chrysler Pacifica model years, based on extensive owner complaints already on file with ... Read more
Incident date: Aug 14, 2026
While driving at highway speeds, my 2023 Chrysler Pacifica Hybrid suddenly lost all propulsion power. A turtle icon appeared on the dashboard cluster, and the vehicle stalled, creating a severe safety hazard on an active highway. Chrysler Care previously stated my VIN is not included in the 03A recall (NHTSA Campaign 23V010000) for internal transmission short-circuits. However, my vehicle has expe... Read more
Incident date: Jul 27, 2026
I brought my vehicle to the dealer for safety recall 52D more than three weeks ago. They will not return the vehicle to me because they say the battery can explode. They have not offered enough money to cover the base model rental car. (I have since rented a slightly better car at my own expense. The allowance would not have covered the cheapest car, though.) No parts have been ordered. The deale... Read more
Incident date: Jul 27, 2026
I brought my vehicle to the dealer for safety recall 52D more than three weeks ago. They will not return the vehicle to me because they say the battery can explode. They have not offered enough money to cover the base model rental car. (I have since rented a slightly better car at my own expense. The allowance would not have covered the cheapest car, though.) No parts have been ordered. The deale... Read more
Incident date: Aug 19, 2026
The car rapidly came to a stop as I was starting to press the brake lightly. The check engine light came on, the car made a grinding noise, and the screen said it was turning off cruise control when it had not been engaged.
Incident date: Jun 9, 2026
See attached document for complaint.
Incident date: Aug 19, 2026
The contact owns a 2016 Chrysler 200. The contact stated that the vehicle was taken to the local dealer for a recall repair, and the contact was informed that the brake line had suddenly ruptured while reversing out of the service bay. The vehicle was repaired at the owner's expense. The manufacturer was informed of the failure and opened a case. The approximate failure mileage was 94,221.
Incident date: Jan 8, 2020
Steering is sticking on curves, creating a hazardous condition. Condition comes and goes
Incident date: Aug 20, 2026
The contact's girlfriend owns a 2017 Chrysler Pacifica. The contact stated that while his girlfriend was attempting to open the rear passenger’s side sliding door, the door detached from the track. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 44,450.
Incident date: Jul 1, 2026
The electric power steering intermittently sticks when the steering wheel is returned toward center after a turn. When this occurs, the wheel does not return to center on its own and requires noticeably increased effort to move. When the resistance releases, the wheel moves abruptly. Our local mechanic at Ashburn Auto Care reproduced the issue and he described it as “violently snapping back” T... Read more
Incident date: Aug 6, 2026
Three times the back hatch has opened on its own within minutes after parking it, and car off.Last time I feared I was going to be crushed against garage door. The hatch continues to open even after hitting me. Last time was very hard to stop it. I no longer walk behind the van if garage door has been closed.
Incident date: Jul 29, 2026
The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the vehicle became difficult to maneuver, and the vehicle stalled. The message "Power Train" was displayed on the instrument panel. The failure occurred on several occasions. The vehicle was towed to a dealer where it was diagnosed and determined that the auxiliary battery needed to be replace... Read more
Incident date: Apr 1, 2026
The shift to park light cuts in and the car starts to slow down The coolant constantly runs out
Incident date: Apr 1, 2026
The shift to park light cuts in and the car starts to slow down The coolant constantly runs out
Incident date: Apr 1, 2026
The shift to park light cuts in and the car starts to slow down The coolant constantly runs out
Incident date: Aug 18, 2026
Driving down the road at medium speeds, steering seems to bind or catch at about "1-3pm" when turning to the right - had two near misses and several others that would have been if I had not been on alert. This issue developed in the last 200 miles. Current mileage is 99,995.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2025) - ELECTRICAL SYSTEM
Aug 19, 2026
Incident date: May 16, 2026
The contact rented a 2025 Chrysler Pacifica Hybrid from Budget Car Rental (2176 Main St, Dunedin, FL 34698). The contact stated that while driving approximately 55 MPH, the contact believed that the vehicle was being tracked via Bluetooth throughout a trip from Florida to Kansas City to New York and back to Florida, as the vehicle was surrounded by other vehicles with suggestive and personalized l... Read more
Incident date: May 18, 2026
The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed and approaching a red light, the vehicle stalled. The vehicle was pulled over to the side of the road, shifted into park, and shifted back into drive, and the vehicle returned to normal operation. The message "Shift into Park" was displayed on the instrument panel. The failure had occurred on s... Read more
Incident date: Aug 16, 2026
The head rest of the second row broke and will not return to its upright position. It happened when we putting the seat in the stow position. Having the headrest sticking into your neck is very dangerous so we basically lost a seat in our vehicle. We can choose to remove the headrest, which is a danger for whiplash OR repair it. The repair is estimated over $300 which is ridiculous! This should ... Read more
Incident date: Jul 1, 2026
The contact owns a 2017 Chrysler Pacifica. The contact stated that the steering wheel was sticking intermittently while turning, causing the steering wheel to overcorrect after being turned. The TPMS warning light was illuminated. The local dealer was not contacted. The vehicle had not been diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 127,000.
Incident date: Jul 1, 2026
The contact owns a 2017 Chrysler Pacifica. The contact stated that the steering wheel was sticking intermittently while turning, causing the steering wheel to overcorrect after being turned. The TPMS warning light was illuminated. The local dealer was not contacted. The vehicle had not been diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 127,000.
Incident date: Jun 22, 2026
The contact owns a 2024 Chrysler Dodge. The contact received notification of NHTSA Campaign Number: 26V189000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted and was awaiting the parts for the repair. The contact stated that the dealer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of ... Read more
Incident date: Jul 6, 2026
I am experiencing an intermittent steering problem with my 2019 Chrysler Pacifica Limited. While driving, particularly when making slight turns or small steering corrections, the steering wheel sometimes feels as though it sticks or binds in the turned position instead of smoothly returning toward center. When this occurs, I have to apply additional force to the steering wheel to correct the vehi... Read more
Incident date: Jan 1, 2026
I have a 2018 Chrysler Pacifica. At approximately 110,000–115,000 miles, I began experiencing an intermittent sticking sensation in the steering while driving. When traveling straight and then making a gradual steering correction or beginning a turn, the steering wheel sometimes feels like it sticks in the straight-ahead position. It requires noticeably more effort, or an extra push, to get the ... Read more
Incident date: Aug 16, 2026
Driving at speeds above 50 mph the steering wheel sticks or catches when I’m trying to turn. If you check subreddits and other places online, this is a very well known issue that needs to be addressed. It could be very dangerous if you couldn’t correct it while in a curve. I’m surprised this isn’t a recall already being that it happens at high speeds and deal with the steering rack.
CHRYSLER
TOWN AND COUNTRY
(2016) - ELECTRICAL SYSTEM
Aug 15, 2026
Incident date: Jul 1, 2026
I have this vehicle and the drivers side sliding door has locked up completely. I will not unlock or open manually or electrically. I had it in for a diagnostic at a certified body shop in Devils Lake, ND 58301. They say it is the locking mechanism or actuator. I have recently been informed that Chrysler has extended the warranty for thi part to 15 years or 150K. But my vehicle does not show up as... Read more
Incident date: May 1, 2026
While driving my 2018 Chrysler Pacifica Limited, the steering intermittently sticks or binds slightly when traveling through gradual curves. When exiting the curve, the steering wheel does not naturally return to center and requires additional manual input to straighten the vehicle. The issue is most noticeable during gradual turns and creates concern about potentially overcorrecting when returnin... Read more
Incident date: Aug 15, 2026
The car has developed an unsmooth turning sensation that I noticed at highway speeds causing over / understeering curve turning. It is gradually becoming worse over the last few months, but it is not a daily driven vehicle, maybe once a week or so.
Incident date: Aug 14, 2026
Re: NHTSA Action Number PE25009 Steering wheel exhibits a sticking sensation during gradual turns near the 11 o'clock or 1 o'clock position.
Incident date: Mar 15, 2025
The contact owns a 2021 Chrysler Pacifica. The contact stated that while driving at undisclosed speeds on several occasions, the steering wheel started sticking, making it difficult to steer turn the steering wheel to the left or the right, and the steering wheel overcorrected after making a turn. The vehicle was taken to a dealer where it was diagnosed and determined that the electronic rack unit... Read more
Incident date: Aug 7, 2026
At speeds between 20-80mph, the steering wheel sticks while turning to the right. I have to force it to come back to center after the turn. It does not do this all the time but has become more frequent lately. As yet, it does not do this while turning to the left.
Incident date: Aug 2, 2026
I have had this happen twice in the last few months, most recently in the last three weeks. I was driving on a 45 mph highway with the cruise control set at 49 or 50 miles per hour. On the most recent time, I was coming to a red traffic light and applied the break to slow down. However, the van kept going forward even though I was pressing the break pedal totally down. The van slowed somewhat, ... Read more
Incident date: Aug 12, 2026
I have been had intermittent loss of power steering during gradual turns and then suddenly it returns. Very dangerous situation!!
Incident date: Aug 12, 2026
I have been had intermittent loss of power steering during gradual turns and then suddenly it returns. Very dangerous situation!!
Incident date: Aug 11, 2026
Failed head gasket that put vehicle in compromised working condition on the roadway - check engine light flash, poor and inconsistent engine running. First indications were 5-10 seconds of rough idle after startup when sitting overnight, then p0303 check engine code for cylinder three misfire as well as loss of coolant. Independent shop confirmed issue and replaced head gasket. Problem appears to ... Read more
Incident date: Aug 6, 2026
The brake booster has failed, a hissing noise is audible coming from the brake pedal when depressed. I have also noticed reducing stopping power in certain situations. It appears this issues is referenced by Chrysler in an extended warranty, covered under Mopar Warranty Bulletin D-22-15, however this car has now been in service for 6 years.
Incident date: Aug 4, 2026
As I pulled up to stop, in electric mode, at a stop light, the display screen pulled up a message to pull over safely because the engine would stop soon, within about 10 seconds the screen showed the engine stopped. I was still at the light. I tried restarting the vehicle, moving the shifter from drive to park and back, pressing the park button several times with no success. With cars honking b... Read more
Incident date: Aug 11, 2026
I am filing this complaint because Volkswagen is refusing to honor its factory powertrain warranty to cover a catastrophic internal engine failure on a vehicle with only 22,531 miles. The vehicle is well within its manufacturer's powertrain warranty limits. I have provided Volkswagen with two official receipts proving routine oil changes, GEICO insurance records proving the accident caused no fron... Read more
Incident date: Aug 11, 2026
I am filing this complaint because Volkswagen is refusing to honor its factory powertrain warranty to cover a catastrophic internal engine failure on a vehicle with only 22,531 miles. The vehicle is well within its manufacturer's powertrain warranty limits. I have provided Volkswagen with two official receipts proving routine oil changes, GEICO insurance records proving the accident caused no fron... Read more
Incident date: Aug 11, 2026
I am filing this complaint because Volkswagen is refusing to honor its factory powertrain warranty to cover a catastrophic internal engine failure on a vehicle with only 22,531 miles. The vehicle is well within its manufacturer's powertrain warranty limits. I have provided Volkswagen with two official receipts proving routine oil changes, GEICO insurance records proving the accident caused no fron... Read more
Incident date: Jun 5, 2026
The contact owns a 2020 Audi A4. The contact stated that while driving at an undisclosed speed, the message SOS module no longer connected was displayed on the instrument panel, and the vehicle failed to shut off. The contact believed that the failure was a safety issue due to the loss of communication, including the hands-free features, mobile phone connectivity, and the regular safety features f... Read more
Incident date: Aug 9, 2026
In Nov 2019, while driving at night, the center touchscreen (MCU) of my 2015 Model S went blank and would not recover after restarts. I lost access to nearly all vehicle controls. The daytime running lights remained on, but the headlights did not illuminate despite being set to auto, and I had no way to turn them on manually because the headlight control is on the failed touchscreen. Climate contr... Read more
Incident date: Aug 9, 2026
In Nov 2019, while driving at night, the center touchscreen (MCU) of my 2015 Model S went blank and would not recover after restarts. I lost access to nearly all vehicle controls. The daytime running lights remained on, but the headlights did not illuminate despite being set to auto, and I had no way to turn them on manually because the headlight control is on the failed touchscreen. Climate contr... Read more
Incident date: Aug 9, 2026
In Nov 2019, while driving at night, the center touchscreen (MCU) of my 2015 Model S went blank and would not recover after restarts. I lost access to nearly all vehicle controls. The daytime running lights remained on, but the headlights did not illuminate despite being set to auto, and I had no way to turn them on manually because the headlight control is on the failed touchscreen. Climate contr... Read more
Incident date: Aug 8, 2026
I was checking EV charging locations on my Pixel 10a while the EX30 was driving in Pilot Assist mode. I was hand-free. The car was chirping at me to do something, I have XXX while cars zoomed past at 80 mph or more (just outside of [XXX]). Vehicles were depertely swerving, honking, I was yelling at the car to move... it remained tied to the ground. After what felt like an eternity (you'll need to ... Read more
Incident date: Jul 20, 2026
VEHICLE & INCIDENT: 2019 Jeep Wrangler JL 2.0L Turbo. While climbing an extended grade on Hwy 87, vehicle experienced a sudden sluggish throttle anomaly and rapid coolant temperature spike from ~215F to 255F under load. Vehicle was pulled off and shut down within ~20 seconds. SUSPECTED FAILURE MODE & UNDERHOOD FIRE: Upon opening the hood, pressurized coolant had sprayed across the engine bay from... Read more
Fire
Incident date: Jul 20, 2026
While merging onto the freeway and accelerating, the center touchscreen detached from its mount. The screen has two components: a rear housing fixed to the dash and a glass front panel that sits on top of it — the glass panel came loose on its own; I have never attempted to remove or pry it. The panel remained connected only by internal wiring and hung loose from the dash while the vehicle was i... Read more
Incident date: Jul 20, 2026
While merging onto the freeway and accelerating, the center touchscreen detached from its mount. The screen has two components: a rear housing fixed to the dash and a glass front panel that sits on top of it — the glass panel came loose on its own; I have never attempted to remove or pry it. The panel remained connected only by internal wiring and hung loose from the dash while the vehicle was i... Read more
Incident date: Aug 8, 2026
My tuck downshifted to first going 42 mph, almost caused me to get rear ended, please make ford fix this
Incident date: Aug 8, 2026
Having two issues major issues that’s causing me a $10,000 bill. The timing cover is leaking and there is a coolant bypass hose that is leaking. I have spend a lot of maintenance on this truck on maintaining it to have to remove the engine. As for the forward collision warning ive had it go off multiple times witout a vehicle there. While in cruise control ive had it unexpectedly break on me whe... Read more