Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
Incident date: May 17, 2026
My 2022 Chrysler Pacifica PHEV has experienced three separate complete losses of motive power at highway speed, each preceded only by a brief dashboard warning to pull over safely. First occurrence: April 18, 2026. Second: May 7, 2026 — vehicle towed to Spitzer Motor City (Cleveland, OH), an authorized Stellantis dealer. Dealer replaced the Power Inverter Module hardware under warranty (R.O. 424... Read more
CHRYSLER
PT CRUISER
(2004) — ENGINE
May 17, 2026
Incident date: Nov 27, 2020
So I had been having issues with the car overheating well I'm almost home and my daughter says she smells smoke so pull over and rush to get my babies out of the car because under the hood it had caught on fire
Fire
Incident date: Mar 21, 2026
I was in a motor vehicle accident when my passenger side vehicle got t-boned on 3/22/26. My 2018 chrysler pacifica limited airbags failed to deploy and the driver and passenger sustained whiplash injuries.
Crash
2 injured
Incident date: May 15, 2026
We were stopped for fuel. Prior to fueling we turned off the engine and opened the fuel door, inserting the gas nozzle and then began to pump fuel. While the nozzle was running, a passenger opened the sliding door by pressing the auto open button - and the door slid into the hand of the individual holding the fuel nozzle, crushing his hand between the door and the nozzle - causing the nozzl... Read more
1 injured
Incident date: May 15, 2026
We were stopped for fuel. Prior to fueling we turned off the engine and opened the fuel door, inserting the gas nozzle and then began to pump fuel. While the nozzle was running, a passenger opened the sliding door by pressing the auto open button - and the door slid into the hand of the individual holding the fuel nozzle, crushing his hand between the door and the nozzle - causing the nozzl... Read more
1 injured
Incident date: Apr 29, 2026
I was slowing down to turn left and felt a stutter, like when antilock brakes activate. Then a red triangle appeared on the display on the dash that said something like "pull over safely vehicle will turn off soon." I came to a stop to wait for oncoming traffic. When I hit the gas again it had barely any power and the power steering had disengaged. I was able to get through the left turn at about... Read more
Incident date: Apr 29, 2026
I was slowing down to turn left and felt a stutter, like when antilock brakes activate. Then a red triangle appeared on the display on the dash that said something like "pull over safely vehicle will turn off soon." I came to a stop to wait for oncoming traffic. When I hit the gas again it had barely any power and the power steering had disengaged. I was able to get through the left turn at about... Read more
Incident date: Apr 29, 2026
I was slowing down to turn left and felt a stutter, like when antilock brakes activate. Then a red triangle appeared on the display on the dash that said something like "pull over safely vehicle will turn off soon." I came to a stop to wait for oncoming traffic. When I hit the gas again it had barely any power and the power steering had disengaged. I was able to get through the left turn at about... Read more
Incident date: Apr 20, 2026
Driver side air bags did NOT deploy resulting in injury
Crash
3 injured
Incident date: May 15, 2026
The steering is tight/sticking when I back out of my driveway or drive slowly around turns. It does seem stiff on highway speeds as well. Also my auto stop start check light is on about 2 months after replacing both batteries and I did have the recall somewhat associated with this completed
Incident date: Apr 13, 2026
The brake rotors on my 2023 Chrysler 300C failed prematurely at 25,000 miles. The vehicle is equipped with a factory-installed Brembo four-piston high-performance brake system. The failure presented as brake pedal pulsation and vibration during normal stopping, consistent with warped rotors, which reduces braking effectiveness and control and poses a risk in any situation requiring emergency braki... Read more
Incident date: May 15, 2026
The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the steering wheel seized with no warning. warning lights illuminated. The vehicle was taken to an independent mechanic for an unrelated failure, and during the inspection, the mechanic diagnosed the vehicle with a failed rack and pinion steering assembly that needed to be replaced. The vehi... Read more
Incident date: Apr 14, 2026
There was a clicking noise coming from under the dash. This flapping may have been going on for years. I only took in the car after a passenger noted that this noise was something abnormal. Others have noted that this will drain the secondary battery and I have had to have that battery replaced. The dealership said it would be five hundred dollars to replace the recirc door actuator (98258 B105... Read more
Incident date: May 13, 2026
In reference to recall query RQ24004, the appropriate software was installed under recall O3A for Loss of Motive Power on my 2018 Chrysler Pacifica Hybrid. However, on multiple occasions the vehicle has displayed "Stop Safely - Vehicle Will Shut Off Soon". Once on 6Apr2026 and again on 13Mar2026. The first occasion occurred on a winding mountain road enroute to a ski hill. The road was extreme... Read more
Incident date: Apr 4, 2026
The contact owns a 2016 Chrysler 300. The contact stated that while driving on a four-lane roadway, at approximately 45 mph, another driver attempted to make a left turn with an obstructed view, ran a red light and collided with the front driver side area of the contact's vehicle near the wheel well. Following the impact, the other vehicle spun and struck an additional vehicle. No further prope... Read more
Crash
1 injured
CHRYSLER
TOWN AND COUNTRY
(2016) — POWER TRAIN
May 13, 2026
Incident date: Mar 10, 2026
The transmission vehicle just stopped in the road. Causing road blockage and stranded passengers in the with out cell service. Vehicle has been looked at and this same problem that is listed for the recall but this vin isn't listed in the recall.
Incident date: Apr 30, 2026
The contact owns a 2020 BMW X3. The contact stated while driving at an undisclosed speed, the brake pedal was released, the auto start feature failed to function as intended. The vehicle was taken to the dealer where it was diagnosed with a failed engine starter. The contact was informed that the engine starter needed to be replaced. The vehicle was not repaired. The contact referenced a recall, N... Read more
Incident date: May 5, 2026
Vehicle developed a check engine light and camshaft sensor fault at approximately 48,000 miles. Engine began making abnormal ticking noise and later entered reduced power/limp mode condition. Vehicle was initially evaluated by an authorized Porsche dealership, where damage to the camshaft trigger/tone wheel and internal mechanical concerns within the valvetrain were identified through diagnostic ... Read more
Incident date: Apr 28, 2026
2020 Chevrolet Traverse started to shudder and hard shift between 25 to 30 miles per hour. Vehicle only has 64,925 miles on it (4,925 miles above warranty). Vehicle was taken to garage and told the torque converter along with valve body was needed to be replaced. The torque converter malfunctioned right after warranty expired due to mileage and could have left my family stranded on the side of the... Read more
Incident date: Jul 20, 2025
The contact owns a 2021 Honda Accord. The contact stated that while driving at various speeds, the brakes would suddenly apply, stopping the vehicle immediately. The failure had become more persistent. The contact would immediately apply the accelerator, and the vehicle would gradually accelerate forward. The traction control failure, brake system failure, cruise control, and the mediation light w... Read more
Incident date: May 5, 2026
The camera views are all pink or turning pink. Also when getting to 70mph on the interstate, the car begins to shudder. The vehicle has 52,000 miles on it.
Incident date: May 5, 2026
The contact owns a 2015 Ford F-150. The contact received a recall notification, NHTSA Campaign Number. 26V237000 (Power Train) however the parts were unavailable. The manufacturer was not contacted. The contact had not experienced any failure regarding the unrepaired recall.
Incident date: May 5, 2026
The contact owns a 2016 ford F-150. The contact stated that while driving on the highway, the vehicle began to unexpectedly drive slowly. The dealer was contacted ;however the vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The failure mileage was unavailable.
Incident date: May 10, 2026
The contact owns a 2017 Equinox. The contact stated that the vehicle had experienced oil consumption failures. While examine the vehicle he contact discover very little oil was present although oil was recently added to the engine. The oil light warning light did not display and no oil leaks were present. The vehicle was taken to the local mechanic who was unable to determined the cause of the fai... Read more
Incident date: May 9, 2026
The inflation screen keeps going on and off
Incident date: May 8, 2026
The recall on the 2nd row seat welding makes this row unusable per Toyota’s recommendation until they get a remedy. There is no estimated date on when the remedy will be available and Toyota is offering no solution to this. I have 2 small kids, one [XXX] and one [XXX] . I brought home my newborn in this car before the recall notice was sent out. It is our hybrid family vehicle and we cannot use... Read more
Incident date: May 1, 2026
I took the vehicle to Auto Zone for a basic diagnostic and it came back that the fuel pump is failing and defective. I only recently purchased the vehicle and found that there’s a recall on it for this reason. The yellow check engine light came on and it stalled while driving home.
CHRYSLER
TOWN AND COUNTRY
(2008) — SERVICE BRAKES
May 9, 2026
Incident date: May 9, 2026
When I was backing from a parking space, another car drove behind mine and the car's maneuvering braking kicked in and decelerated the vehicle. When I stepped on the brake, the car then accelerated backwards and caused me to collide with the crossing vehicle.
Crash
1 injured
CHRYSLER
TOWN AND COUNTRY
(2016) — POWER TRAIN
May 9, 2026
Incident date: Apr 6, 2026
I bought this used with 113,000 miles on it. Within the first year, I had to fix AC,oil leak and alternator. I also had to replace the transmission which gave out completely. Then about 14 months into owning this vehicle, the engine light came on, and I suddenly could not maintain speed. I was lucky I was not on the main highway where I would have been hit from cars behind me. KIA refuses to fix/r... Read more
Incident date: Mar 2, 2026
On May 8, 2026 at approximately 1:15 PM in [XXX] , my 2023 Tesla Model Y unexpectedly locked with my [XXX] infant inside during approximately 100°F weather. I briefly exited the vehicle while charging to disconnect the charging cable. My authenticated phone key remained inside the cabin. Immediately after unplugging the charger, the vehicle activated Walk-Away Door Lock and locked all doors des... Read more
Incident date: Jan 15, 2026
Plastic fuel supply line leaked from front of fuel tank area . the vehicle (2020 chevrolet colorado) was towed to the chevrolet service facility, after it was discovered leaking on my driveway. Gas was smelled while I was driving. I do have the failed hose. It was indeed damaged. Possibly chewed through by a rodent, mouse or squirrel. The colorado is allways parked in my blacktop driveway. Safety ... Read more
Incident date: May 2, 2026
I had my Jeep Cherokee Trailhawk fixed by Jeep per the recall notice. The PTU was replaced although no issues were apparent. The Car was fine before the work was done, but a month later started having driving issues and felt like it was skipping when turning left and wandering on the freeway. So I took it back to Jeep. They have had the car two weeks (14 days), and do not know what is wrong with i... Read more
Incident date: May 2, 2026
I had my Jeep Cherokee Trailhawk fixed by Jeep per the recall notice. The PTU was replaced although no issues were apparent. The Car was fine before the work was done, but a month later started having driving issues and felt like it was skipping when turning left and wandering on the freeway. So I took it back to Jeep. They have had the car two weeks (14 days), and do not know what is wrong with i... Read more
Incident date: Apr 30, 2026
The car gives two messages, "Front Camera Fault Service Required" and "Pre-Collision assist not available." The cruise control does not work, however, the front camera does work. I had the vehicle scan done at the Ford dealer and was told it needs a 7 hour software update, after which it may need cables replaced. I do not understand how software goes bad. I do understand something may have hap... Read more
Incident date: May 6, 2026
Windshield Wiper Intermittent setting stopped working, and wipers no long return to their home position. This appears to be a common issue with Toyota. When driving in the rain, the wipers will freeze in the up setting, which is very dangerous for it to occur during heavy rain on the highway causing visibility issues. No warnings of any kind given, the wiper switch appears to just go bad, or ... Read more
Incident date: May 6, 2026
Engine is burning a tremendous amount of motor oil. Dealer does acknowledge engine is burning oil. No warning lights on. Told burning motor oil is normal for a hyundai engine. Engine can seize during driving with no warning and is a safety issue. Front struts are also failing. No warning and is a safety issue: Currently trying to get dealer to cover defective components under warranty. Nothing has... Read more
Incident date: May 4, 2026
Clicking noise coming from the front axles when turning either right or left. ADAS settings seem to be too sensitive. Car slams on the emergency brake when backing out of a parking spot with no obstacles in view. Forward warning system alerts occur even though there is nothing in front of the car.
Incident date: May 4, 2026
The contact owns a 2010 Chrysler Town & Country. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly lost motive power. The failure caused a loss of power steering and power braking. The contact coasted the vehicle to the side of the road. The vehicle was turned off and restarted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. T... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) — ENGINE
May 5, 2026
Incident date: Feb 28, 2026
6.2 ENGINE BLEW UP 3000 MILES
CHRYSLER
TOWN AND COUNTRY
(2010) — SERVICE BRAKES, HYDRAULIC
May 5, 2026
Incident date: Feb 28, 2026
The contact owns a 2017 Ram 5500. The contact stated that an unknown warning light appeared on the instrument panel which stated that the ABS function was not available and that the 4WD was disabled. The vehicle was taken a dealer where they kept the vehicle for over a week where they eventually replaced the brake hydraulic control unit ("HCU"). The contact then received notification of NHTSA Cam... Read more
Incident date: Apr 1, 2026
Transmission. My 2021 Toyota Highlander with approximately 94,500 miles developed a consistent whining noise during acceleration. The issue occurs daily during normal driving and appears to be worsening. A Toyota dealership diagnosed the problem and confirmed the noise is coming from the transmission and that the transmission requires replacement. This appears to be a premature failure of a ma... Read more
Incident date: Apr 21, 2026
The control arm bearing appears to have failed without warning causing loss of steering control. This occurred at low speed on a street in [XXX] last night near a gas station, so the driver was able to drive to a safe location easily without risk to life. Had the failure happened at speed a possibly fatal collision would have been likely. The vehicle has been used for the past 8 months to drive t... Read more
Incident date: May 4, 2026
[XXX] old infant's face was cut and bleeding from the Chicco Fit360 ClearTex Rotating Car Seat's safety straps with included pads INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
1 injured
Incident date: May 1, 2024
I am filing this safety complaint on behalf of myself and my wife, [XXX] , the primary driver of our 2021 Ford Escape PHEV, with active under Recall 25SC4 (no remedy available). The vehicle has experienced 8+ sudden complete shutdowns during normal driving since February 2026, always during EV-to-hybrid mode transition, always without prior warning. The only warning is a brief sound like air escap... Read more
Incident date: May 1, 2026
The contact owns a 2022 Honda Odyssey. The contact stated that while driving on the highway at approximately 40 MPH, the collision mitigation braking system engaged erroneously. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 51,250.
Incident date: May 1, 2026
The contact owned a 2018 Chrysler Pacifica. The contact stated that while attempting to park the vehicle in a parking lot, the brake pedal was depressed; however, the accelerator was inadvertently depressed, causing the vehicle to unintendedly accelerate. There was no warning light illuminated. The vehicle accelerated and crashed into the wall. After the vehicle crashed into the wall, there was an... Read more
Crash
Incident date: Mar 18, 2026
Driver on route stated unit moved on it own after he left cab to service a cart. He had to stay in the cab to keep unit from rolling even with brake engaged.
CHRYSLER
TOWN AND COUNTRY
(2016) — POWER TRAIN
Apr 30, 2026
Incident date: Apr 30, 2026
2025 Hybrid PIU/Explorer) for a CEL with PCM codes P0A1E:00:A8 for a starter/generator control module fault.
CHRYSLER
TOWN AND COUNTRY
(2016) — SERVICE BRAKES, HYDRAULIC
Apr 30, 2026
Incident date: Apr 30, 2026
The contact owns a 2016 Chrysler Town and Country. The contact stated that while the vehicle was in reverse(R), the vehicle stalled, and the power steering became inoperable. Additionally, the failure recurred while making right or left turns at various speeds. The contact depressed the brake pedal, shifted to park(P) and restarted the vehicle after each failure. The failure recurred intermittentl... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — POWER TRAIN
Apr 30, 2026
Incident date: Apr 30, 2026
The contact owns a 2016 Chrysler Town and Country. The contact stated that while the vehicle was in reverse(R), the vehicle stalled, and the power steering became inoperable. Additionally, the failure recurred while making right or left turns at various speeds. The contact depressed the brake pedal, shifted to park(P) and restarted the vehicle after each failure. The failure recurred intermittentl... Read more