Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Sep 1, 2025
The vehicle has not been inspected by anybody so the problem is not been reproduced. It just happened this morning. There have not been any check engine lights or anything related pop up on the dash. I was leaving my house I just reached highway speeds 50 to 60 miles per hour I was in 5th or 6th Gear. The transmission suddenly downshifted on its own to first gear it downshifted so hard and so fast... Read more
Incident date: May 15, 2025
Tailgate has been coming open while driving. Multiple times. The last time it landed on the jack of my enclosed trailer. Without me knowing. First time was 2-3-25 and the last time was 9-2-25
Incident date: Dec 23, 2024
My 2017 Ford Escape 1.5 Liter has an engine that failed due to antifreeze intrusion as confirmed by a Ford service center, where it is currently located. The vehicle is 8 years old and has approximately 125,000 miles. This problem (engine failure due to antifreeze intrusion) was addressed by Ford Customer Satisfaction Program 21N12, Ford and my dealer stated my vehicle was not part of the program... Read more
Incident date: Sep 1, 2025
My forward collision light what on sp i took the vehicle in to have it fixed under warranty. Upon having that part replaced the dealership informed me my OnStar module (unsure of technical name) was bad and that the vehicle would be inoperable until it is replaced. The part is on backorder with no ETA. My safety is a major concern as this module controls several safety braking features and with me... Read more
Incident date: Sep 9, 2025
The recall has yet to be resolved for me and the nearest appointment is 2 months away, A new problem that has arisen is the transmission jerks, struggles with the car not having any warning indications
Incident date: Jul 25, 2025
When turning the steering wheel it will feel like it gets stuck for a split seconds. It happens alot.
Incident date: May 5, 2019
I'm having a really back growling sound & it keeps having lose of steering. 1 minute it's fine the next it won't steer. There has been several recalls on lose of steering with this year. It says all recalls has been done on it. But if that's the case why is these problems still happening
Incident date: May 5, 2019
The power steering will suddenly go out while a “Stabilitrak” warning comes up on the display. There are many reports of this problem documented online in this year and model, and the 2015 had a recall for this known issue that was evidently not resolved OR recalled for the 2016 model. Suddenly losing power steering when traveling at highway speed or making a turn is a tremendous crash risk a... Read more
Incident date: Aug 11, 2025
Emergency brake engaged while driving in reverse causing the vehicle to abruptly stop 3 times leaving the driveway. This continues to occur as we left the house moving forward decelerating the vehicle. My [XXX] infants were in the vehicle causing them to scream, and this defect could have easily caused a crash. I no longer feel safe driving the suv. We proceed to call the dealership we purchased ... Read more
Incident date: Aug 30, 2025
Rear camera stopper working.
Incident date: Aug 4, 2024
This issue happened 3 times in a matter of 2 months. All 3 happened in 3 different intersections. While turning left in the intersection (oncoming traffic also turning left) the vehicle jerks to a full stop in the middle of the intersection with a "Crash Detected" message flashing on the dashboard screen. The vehicle stayed in DRIVE and continued to drive after full stop the first 2 incidents. ... Read more
Incident date: Sep 9, 2025
This issue happened 3 times in a matter of 2 months. All 3 happened in 3 different intersections. While turning left in the intersection (oncoming traffic also turning left) the vehicle jerks to a full stop in the middle of the intersection with a "Crash Detected" message flashing on the dashboard screen. The vehicle stayed in DRIVE and continued to drive after full stop the first 2 incidents. ... Read more
Incident date: Jul 5, 2025
Two major incidents occurred: 1)My fiance and I were driving on the highway with our four children at a speed of >50 MPH. There were no cars around us (front or sides) and no debris in the road, and the automatic emergency braking system engaged and brought the car to an abrupt stop in the middle of the highway. It happened a second time shortly thereafter at a speed around 30 MPH, again without ... Read more
Crash
Incident date: Jul 5, 2025
Two major incidents occurred: 1)My fiance and I were driving on the highway with our four children at a speed of >50 MPH. There were no cars around us (front or sides) and no debris in the road, and the automatic emergency braking system engaged and brought the car to an abrupt stop in the middle of the highway. It happened a second time shortly thereafter at a speed around 30 MPH, again without ... Read more
Crash
Incident date: Jul 9, 2025
The electric steering has a stiff jerk at random positions when taking a turn. It seems to happen at the 11 o clock and the 1 o clock positions on the wheel. It causes a stiffness when driving on a turn that causes myself to have to jerk the wheel to get it out of the stuck position, which causes the vehicle to jerk and causes panic. It seems to happen every time I drive the van, several times dur... Read more
Incident date: Jul 9, 2025
The contact owns a 2021 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as needed and then lost motive power. The engine made ticking sounds, and the vehicle was running rough. No warning light was illuminated. The contact coasted the vehicle into the driveway. The vehicle was towed to the dealer, who discovered that the timing chain, ... Read more
Incident date: Aug 19, 2025
The instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no wa... Read more
Incident date: Aug 8, 2025
The contact owns a 2025 Hyundai Santa Fe. The contact stated that while his wife was driving at an undisclosed speed, the Forward Attention Warning (FAW) system activated. Shortly afterward, the message "System Shutting Off" was displayed, and the Automatic Emergency Braking System briefly engaged, jerking the vehicle and dramatically reducing its speed of the vehicle but not to a complete stop. T... Read more
Incident date: Aug 8, 2025
The contact owns a 2025 Hyundai Santa Fe. The contact stated that while his wife was driving at an undisclosed speed, the Forward Attention Warning (FAW) system activated. Shortly afterward, the message "System Shutting Off" was displayed, and the Automatic Emergency Braking System briefly engaged, jerking the vehicle and dramatically reducing its speed of the vehicle but not to a complete stop. T... Read more
Incident date: Jul 2, 2025
Axle shaft Seal no warning besides loud grinding noise. Electrical issues- causing speakers to not work and the lights coming on and going off. Then it causing the crash detection to not have sound.
Incident date: Jul 2, 2025
The contact owns a 2023 Volkswagen ID4. The contact stated that while driving into his driveway at 20 MPH, his jacket brushed against the resume button for the cruise control, and the vehicle launched forward, causing him to crash into the curb on two occasions. While at a car wash, the contact brushed against the resume button, and the vehicle lunged forward, startling the car wash worker. There ... Read more
Crash
Incident date: Aug 14, 2025
when driving into a left curve the chrysler pacifica minivan at roughly 10:00 on the steering wheel, the steering wheel locks and is very hard to get out of the locked state. in order to clear the locked state I have to jerk the wheel hard back to the right to get it free. I feel that it will eventually either stay locked in that position and cause a head on collision or if overcorrected will caus... Read more
Incident date: Aug 14, 2025
when driving into a left curve the chrysler pacifica minivan at roughly 10:00 on the steering wheel, the steering wheel locks and is very hard to get out of the locked state. in order to clear the locked state I have to jerk the wheel hard back to the right to get it free. I feel that it will eventually either stay locked in that position and cause a head on collision or if overcorrected will caus... Read more
Incident date: Sep 1, 2023
backup camera is not working. says to call dealership. dealership says they dont know what is wrong with it. safety hazard for backing up.
Incident date: Jan 1, 2023
The contact owns a 2018 Chrysler Pacific. The contact stated that while driving at various speeds and making slight turns in either direction, the steering wheel became sticky while attempting to return the steering wheel to center. The vehicle was taken to the local dealer, who replaced the steering rack, but approximately two years late,r the failure reoccurred. The manufacturer was not notified... Read more
Incident date: Dec 1, 2023
When I bought the truck it was working fine. Went through Chevy and got all the inspections done before buying the truck and it worked fine. About 2 months later my front collision automatic breaking, lane keep and assist, and automatic high berms stopped working. I’ve talked to many other Silverado owners and this is happening to them too. Even when trying to reset it. With the amount of times ... Read more
Incident date: Oct 1, 2020
At a stop light, auto stop engaged. When foot put on gas, engine died and every warning light the car has appeared on the dash board. It took several tries, but I did get the car started again. Took to dealer who confirmed the incident and replaced the starter at 38, 126 miles. The fuel pump relay was also replaced. After this incident, the cancel auto stop/start button was used most of the t... Read more
Incident date: Sep 1, 2022
The contact owns a 2016 Ford Taurus. The contacts stated that while reversing, the rearview camera image was distorted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 138,000.
Incident date: Sep 1, 2022
The contact owns a 2019 Ford Flex. The contact stated that while in reverse, the back-over prevention screen turned blue. Occasionally, the image was clear, but then it flickered off. No warning lights were illuminated. The vehicle was taken to the local dealer on two occasions, who confirmed that the vehicle might not be repaired under recall yet. The vehicle was not diagnosed or repaired. The ma... Read more
Incident date: Jul 1, 2025
Steering wheel gets stuck in place when making wide turns and especially curves on winding roads. You have to jerk steering wheel out of what feels like a locked/stuck position. Power steering light (lamp) comes on with noise but immediately turns off. Power steering light has been coming on and off inconsistently starting in 2023. I have many videos/pictures of light on. It has never stayed on fo... Read more
Incident date: Aug 25, 2025
The car had ongoing issues with a warning sensor that stated Steering Fault - Service Now. There was also a clinking noise when driving straight and then turning right. Took car to dealer repair show and they ran a diagnosis report (I assume they did). It was reported that it was an internal fault with strut bearings and installed a bracket that was suppose to remedy the issue. Since then I wou... Read more
Incident date: Jul 9, 2025
The contact's mother owns a 2016 Ford Taurus. The contact stated that while shifted to reverse(R), the back over prevention camera displayed a black image, or showed the radio screen. The contact stated that the failure was intermittent, but was a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed, and determined that the back-over prevention camera need... Read more
Incident date: Sep 9, 2025
The contact owns a 2015 Ford Fusion. The contact stated that on several occasions while in reverse(R), the back over prevention camera froze, and the screen went black. The contact stated that via an online tutorial video, she became aware that there was a wire failure in the front driver’s seat. The contact stated that on several occasions when the screen went black and or froze, the front dri... Read more
Incident date: Jul 2, 2025
The contact owns a 2022 Chevrolet Colorado. The contact stated that the fuel gauge was providing an inaccurate fuel reading. The contact stated that the fuel gauge indicated that there was more fuel in the tank than there was. Additionally, the contact stated that the fuel gauge read Empty(E) intermittently while driving. The vehicle was taken to the dealer, where the fuel sensor kit was replaced ... Read more
Incident date: Aug 4, 2025
The contact owns a 2021 Ford Bronco. The contact received notification of NHTSA Campaign Number: 25V025000 (SUSPENSION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Incident date: Sep 9, 2022
The transmission is starting to jerk and make hard abrupt transitions from gears
Incident date: Sep 1, 2023
My engine all of a sudden went dead in the middle of an intersection. I was unable to put the vehicle in neutral and move it so it was stuck in the middle of an intersection until the tow truck arrived. In addition, it had to be dragged due to this issue - which I’m sure isn’t good for it.
Incident date: Aug 15, 2024
My vehicle has a recall and I took it to the dealer on the 28th of June and this is the date that I still do not have my vehicle. I have a report at Cadillac to replace the engine. The dealer sends all the information to GM Cadillac to authorize the engine replacement since it has metal inside due to the recall and the vehicle is off, it does not start, nobody tells me anything. I am renting anoth... Read more
Incident date: Feb 9, 2025
The contact owns a 2020 Chevrolet Trax. The contact stated that while driving and making turns, the steering wheel had to be turned to the intended direction completely for the vehicle to turn as needed. The contact also stated that while driving and depressing the brake pedal to come to a complete stop, the vehicle failed to respond as intended, causing the braking distance to be extended. The ve... Read more
Incident date: Jul 1, 2025
Service Antilock Brake System. Service Shifter. Service 4WD. Loss communication with MPH. ABS light. Traction Control. Power Steering Failing. BRAKE. Doors Lock/Unlock. Vehicle shut down while I was driving and locked me out completely. Replaced Part No. 68321746AA-001 Vehicle was taken to four auto shops. None were able to diagnosed the issue. Mopar shop wanted to charge over $1,600 to replac... Read more
Incident date: Jul 23, 2025
The contact owns a 2020 Jeep Compass. The contact stated that the 4WD engaged and disengaged while driving down the road. The contact stated that the brakes locked up while 35 MPH. Additionally, the computer became inoperable. The contact stated that the battery was replaced, but the vehicle failed to charge. The contact stated that the vehicle failed to start. The Service 4WD message was displaye... Read more
Incident date: May 15, 2025
The contact owns a 2020 Jeep Compass. The contact stated that the 4WD engaged and disengaged while driving down the road. The contact stated that the brakes locked up while 35 MPH. Additionally, the computer became inoperable. The contact stated that the battery was replaced, but the vehicle failed to charge. The contact stated that the vehicle failed to start. The Service 4WD message was displaye... Read more
Incident date: Jun 15, 2025
The vehicle was being driven on a highway when it became unresponsive to input from the accelerator pedal and the car's dashboard indicated an electrical system failure. There were no indications of problems with the car before the electrical system failure warning appeared. The car coasted to a stop on the side of the highway, where it was disabled (i.e., it would not shift into drive or reverse)... Read more
Incident date: Sep 4, 2025
Date: [XXX] Time: 12:00 PM Location: [XXX] (heading toward [XXX] ). - Turned left into the second entrance to the parking lot between [XXX] and [XXX]. My Vehicle: 2024 Hyundai Palisade Night Edition Incident Summary While entering the parking lot, the vehicle in front of me braked. When I attempted to brake (approx. 10 mph), my vehicle: - Began pulsing/jerking, consistent with ABS engaging. No ma... Read more
Crash
Incident date: Sep 29, 2023
Date: [XXX] Time: 12:00 PM Location: [XXX] (heading toward [XXX] ). - Turned left into the second entrance to the parking lot between [XXX] and [XXX]. My Vehicle: 2024 Hyundai Palisade Night Edition Incident Summary While entering the parking lot, the vehicle in front of me braked. When I attempted to brake (approx. 10 mph), my vehicle: - Began pulsing/jerking, consistent with ABS engaging. No ma... Read more
Crash
Incident date: Oct 1, 2024
The contact owns a 2021 Ford Bronco Sport. The contact stated that while driving at slow speeds and turning in either direction, there was an abnormal grinding sound coming from the rear of the vehicle. Additionally, while driving at various speeds, the vehicle shuddered and hesitated while accelerating. The vehicle was taken to the local dealer, who diagnosed the vehicle and determined that the r... Read more
Incident date: Aug 31, 2024
Every time I pump gas it spits back out at me. No matter what I do. This is completely unacceptable and dangerous
Incident date: Aug 21, 2025
Have reported this incident before but we now know what caused the issue. Sunroof on the vehicle malfunctioned causing horrendous loud noise along with inability to retract or open the cover. A large heavy peice was then found sliding around between the cover and the sunroof itself. The peice was in fact the sunrood shade molding design between the front and back sunroof at the top of the car. The... Read more
Incident date: Aug 21, 2025
A recall was issued for similar vehicles (X1) but ended with the 2018 model year (Recall 24V-608). This issue continues to be present in the 2019 model year. The thermostats in subsequent year models continue to leak, presenting a hazard. An engine warning lamp triggered an inspection at BMW Honolulu which identified the thermostat leak issue requiring “immediate attention.” In addition, BMW e... Read more
Incident date: Aug 20, 2025
The vehicle intermittently thinks it is about to be involved with a collision. It illuminates the brake warning lights and slams on the brakes on its own and brings the car to a complete stop. We almost got rear ended by a semi truck the first time this happened and we were on a highway. Traffic had to take evasive action to prevent an accident. Honda is aware of this issue and admits their is a p... Read more