Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
Incident date: Jun 22, 2025
The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the transmission experienced a hard shift while shifting from first gear to second gear. The contact stated that the vehicle felt like it had been rear-ended while shifting into 2nd gear. There was no warning light illuminated. The contact stated that the failure recurred intermittently. The vehicle wa... Read more
Incident date: Jun 22, 2025
Engine coolant is leaking into the engine and mechanic says the vehicle will now require a new engine
Incident date: Jun 22, 2025
The van did not transition from electric to gas engine when driving and battery for the electrical engine was depleted. The dash board displayed a red turtle and said slow on dashboard. But it would not drive forward. I was on a hill and the van backed down the hill in reverse. I did this multiple times - turn off van, restart van and try to go up hill, reverse it down hill again. At some poin... Read more
Incident date: Jun 24, 2025
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The ... Read more
Incident date: Jun 24, 2025
In April 2025 I reported a whining noise coming from the truck (under the hood), less than 50,000 miles. Dealer determined that the problem was a failing bearing in the Motor Generator Unit (MGU). They informed me that the truck was still under warranty and would be replaced... but that the part was on backorder with no date of arrival. They offered no rental and it is now 2 months later and the p... Read more
Incident date: Jun 24, 2025
UNKNOWN- I was driving and it was storming bad, I accidentally drove through this road that was flooded and my car then said throttle control and my car started to not drive as well then when I took a turn my car stopped and it would not move. I turned it off and it started going again, then when I was going up a hill while I trying to turn my car would not move, the vehicle stability indicator tu... Read more
Incident date: Jun 23, 2025
The contact owns a 2018 Chevrolet Tahoe. The contact stated that while starting the vehicle, the engine made abnormal rattling and knocking sounds. No warning light was illuminated. The vehicle was taken to the dealer, who determined that the camshaft and valve train needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V274000 (Engine and... Read more
Incident date: Jan 2, 2025
While driving the vehicle at 60 mph in traffic, all propulsion was lost and the car displayed "stop safely now." Fortunately, I had enough momentum to drift to the side of the road, but this was a very unsafe situation. The vehicle was towed to a dealership where they diagnosed the high voltage battery to have experienced a sudden failure. The vehicle has approximately 60k miles, and searching... Read more
Incident date: Jan 2, 2025
My infotainment system regularly ghost jumps between screens and adjusts the volume of music (both on CarPlay and regular radio) by itself. The car turns off CarPlay regularly, including the navigation, which is dangerous when you are not sure where you are going. The sound is the worst part of it, as it will change the volume to unhealthy levels without warning. Even turning it off does not stop ... Read more
Incident date: Jun 24, 2025
The trailer was bought in April of 2021 brand new. By August there was rust or dark spots inside at the front of the trailer. September 8th 2021 the trailer was dropped of at General RV to be looked at. It did have a leak in the front wall. General RV finally took it in April 10th finally put it in a bay on June 8th still not fixed on June 20th. Because they left it outside for two months the d... Read more
Incident date: Jun 24, 2025
I've ran out of gas twice my indicator the gas tank gauge does not show that the vehicle is empty it shows it's full and then I run out of gas on the side of the road almost get hit by cars trying to get to gas station to get more gas in the middle of traffic very dangerous have my daughter with me trying to push my vehicle out of the way so I don't get hit apparently it's a recall that says mine ... Read more
Incident date: May 25, 2025
The transmission has gone out on my 2021 Highlander. It was inspected by the Toyota dealer. I was told by them that this is a known issue with these trucks. There are no warning lights but just a whine when driving the car and I believe it does put my safety as well as other at risk as this could go out at any moment.
Incident date: May 25, 2025
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contac... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Jun 24, 2025
Incident date: Jun 18, 2025
I recently updated my vehicles infotainment system that was supposed to address the rear view camera issue where it is often "not available" when the vehicle is in reverse. After the update, I have noticed an increase of the issue, where the camera is not available more often than before the update. The issue was not adequately addressed with the latest update from Polestar.
Incident date: May 10, 2025
I am experiencing an issue where the steering wheel seems sticky and I have noticed from a google search that it affects vehicles designated from 2016-2022 Honda civics although my specific vin doesn’t show as one being affected. It sounds like it most definitely should be. It’s only noticeable at speeds greater than 45 since you use very small amounts of steering wheel turn to make adjustmen... Read more
Incident date: May 10, 2025
The contact owns a 2019 Ford Fiesta. The contact received notification of NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirm... Read more
Incident date: Jun 17, 2025
While traveling at highway speeds, vehicle enters into "limp" mode with an in-dash warning "Stop Safely. Vehicle Will Shut Off Soon" warning and a red turtle warning symbol above the drive indicator. The vehicle immediately stops sending power to the wheels and it must be safely pulled over to the side. This was brought into the dealership for service and the car was returned as "repaired." But ... Read more
Incident date: Jun 17, 2025
While traveling at highway speeds, vehicle enters into "limp" mode with an in-dash warning "Stop Safely. Vehicle Will Shut Off Soon" warning and a red turtle warning symbol above the drive indicator. The vehicle immediately stops sending power to the wheels and it must be safely pulled over to the side. This was brought into the dealership for service and the car was returned as "repaired." But ... Read more
Incident date: Jun 21, 2025
Failure of the coolant flow control valve and DEF component. Caused the engine to overheat and potentially fail while driving. The part to repair this problem has been very difficult to obtain causing a prolonged period of time in a repair shop. According to online forum information this an ongoing problem with this particular engine for over 4 years now. In my general area there are 6 vehicles ... Read more
Incident date: Jun 21, 2025
Failure of the coolant flow control valve and DEF component. Caused the engine to overheat and potentially fail while driving. The part to repair this problem has been very difficult to obtain causing a prolonged period of time in a repair shop. According to online forum information this an ongoing problem with this particular engine for over 4 years now. In my general area there are 6 vehicles ... Read more
Incident date: Jun 23, 2023
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the engine overheated. In addition, there was white smoke coming from the exhaust pipe. No warning light was illuminated. The vehicle was driven to the shoulder of the roadway and turned off. The vehicle was restarted and taken to the dealer where it was diagnosed with engine failure. The contact was infor... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) — FORWARD COLLISION AVOIDANCE: WARNINGS
Jun 23, 2025
Incident date: Jun 22, 2025
FORWARD FACING RADAR SYSTEM MALFUNCTION. IF VEHICLE IS PARKED IN THE SUN AND WINDSHIELD IS HOT THE FORWARD FACING RADAR IS OVERHEATED AND WHEN YOU START THE VEHICLE THE SAFETY SYSTEM FAIL TO BOOT UP. IF THIS ISN'T ENOUGH OF A SAFETY CONCERN THE ERROR MESSAGES OBSTRUCT YOUR INSTRUMENT CLUSTER SCREEN SO YOU CAN NOT SEE IMPORTANT THINGS LIKE YOUR SPEEDOMETER. YOU CAN CANCEL THE WARNING BUT WITH IN A ... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — ENGINE
Jun 23, 2025
Incident date: Jun 19, 2025
I am writing to formally file a complaint regarding a known defect in my 2020 Kia Telluride, which is experiencing severe and excessive oil consumption that poses a potential safety risk and financial burden. Vehicle Information: •Make/Model: 2020 Kia Telluride Since ownership, I have experienced repeated and worsening oil loss between routine oil changes — with no visible leaks or warning l... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — STEERING
Jun 23, 2025
Incident date: Jun 19, 2025
Steering seems "sticky" causing to over correct when turning in the highway and at low speeds. Ticking/clicking noise when turning the wheel. It is consistent every drive.
Incident date: Apr 28, 2025
Under 40,000 miles and both sides of the frame has rusted out and has made the vehicle unsafe to drive per the dealership.
Incident date: Jun 20, 2025
Alternator harness is defective in my 2019 Nissan Titan. My truck has stalled on me twice while running and my air conditioner compressor has stopped working and radio is not working properly, and it is draining my battery, there is a delay when starting my vehicle as if it does not have enough power. I replaced the air conditioner compressor and vehicle battery. After replacing the air conditio... Read more
Incident date: Jun 20, 2025
Alternator harness is defective in my 2019 Nissan Titan. My truck has stalled on me twice while running and my air conditioner compressor has stopped working and radio is not working properly, and it is draining my battery, there is a delay when starting my vehicle as if it does not have enough power. I replaced the air conditioner compressor and vehicle battery. After replacing the air conditio... Read more
Incident date: Jun 20, 2025
Vehicle displayed "stop safely, vehicle will shut off soon" followed by a complete lack of power. We managed to get to the side of the highway safely. Vehicle would not turn back on until about 45 minutes later. Before we turned off the vehicle it said service charge port. Check engine light is on, even after we managed to get it started. Currently at the shop, waiting for information on why.
Incident date: Jun 19, 2025
Front seat belts do not automatically retract.
Incident date: Jun 19, 2025
Within the past 2 months, while driving the car I have experienced 2 instances with the CMBS system unexpectedly applying the brakes, even though there was no obstacles it's path.
Incident date: Jun 19, 2025
Vehicle engine shuts off while driving down the road. Will start up after a few minutes. Traction control light and auto start stop light will come on. Random right wheel noise will come and go. Have had multiple mechanic shops check vehicle with no findings. Vehicle loses all power when shuts down.
Incident date: Jun 10, 2025
My wife was taking my granddaughter to her dance recital on 06/14/2025 she went to pass a car and the Sorento started missing out then died. She had to get to the side of the road and call for help. Once I arrived, I noticed oil on the ground under the vehicle. After I had my mechanic look at the car it was determined that it threw a rod out bottom of motor and the car was towed home. This is a 20... Read more
Incident date: Jun 16, 2025
Steering assist not working, could not steer the vehicle
Incident date: Jun 16, 2025
The contact owns a 2012 Ford Escape. The contact stated that while driving at an undisclosed speed around a roundabout, the vehicle independently veered toward the right before the steering wheel became firm. No warning light was illuminated. The vehicle was taken to a local independent mechanic, where it was diagnosed and determined that the electronic steering column needed to be replaced. The l... Read more
Incident date: Jun 16, 2025
Recurrent intermittent power steering failure and intermittent engine stall. Steering wheel gets stuck when turning right while driving at speed on highway. Steering wheel gets very heavy and requires some force to get it back to center. If I let go of the steering wheel, it would stay in the same position until I move it back. When driving at slower speeds, usually when navigating around turns ... Read more
Incident date: May 10, 2025
Brand new car came with warped rotors and rattling noise unresolved. Major safety issue due to brake failure. A few times braking due to red light, upon braking the car would stutter stop and at times not start stopping until brake pedal fully stepped on, had a few near accidents. At a McDonalds and Wendy’s drive through, foot on brakes but car would still move forward even though was at a compl... Read more
Incident date: May 10, 2025
When driving at a low rate of speed to stop, when you hit a bump or uneven road, the brakes lock up, the vehicle will lurch, and will not stop. This has happened several times on pavement, gravel roads, and dirt roads. I have had to steer off the road to keep from going into oncoming traffic. It has also caused me to go through stop signs. I am terrified to drive this vehicle in fear of being in a... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) — POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
Jun 18, 2025
Incident date: May 30, 2025
The contact owns a 2015 Chevrolet Silverado 1500. The contact stated that after driving on the highway and driving uphill, the rear differential started grabbing. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was taken to another local dealer, Oliverio Buick (1110 Laurel Hill Rd., McDonald, PA ... Read more
Incident date: Jan 19, 2025
Vehicle was brought to dealership Fountain Buick GMC 8701 S Orange Blossom Trail, Orlando, FL 32809 (866) 465-4364 for recall on engine. Dealership told our company that they were unable to repair or diagnose the recall this month June 2025. Vehicle has had an intermittent check engine light from time to time. I was instructed that it was safe to still drive the vehicle.
Incident date: Mar 20, 2025
Rear liftgate window imploded.
Incident date: Mar 20, 2025
My prius have a scan code: C1391 and my brakes don’t work good i almost crash. And I traying to see what happen online but i see hundreds and hundreds, of prius with this problems, you need to do something and do a Recall. This is a recurring problem with Prius models, and they never do anything about it. It seems like Toyota is paying someone not to do the recall.
Incident date: Jun 16, 2025
During acceleration to pass car sputters and has no power. Merging into traffic is dangerous. The best shift is faulty as well . Mine is in park but it is showing it in drive and won't crank
Incident date: Jun 16, 2025
During acceleration to pass car sputters and has no power. Merging into traffic is dangerous. The best shift is faulty as well . Mine is in park but it is showing it in drive and won't crank
Incident date: Jun 16, 2025
While exiting an interstate, the van felt like it had popped out of gear and lost power, and the instrument cluster had the message "Stop safely, vehicle will shut off soon." I was in the middle of three lanes on the ramp, and due to traffic and no shoulder I was unable to stop off the side of the road. The van died at the top of the ramp at the traffic light, causing a risk of being rear-ended by... Read more
Incident date: Apr 21, 2025
When vehicle stopped at red light, foot on break. The whole car shut down and locked up and I was unable to move. I had to turn the car off and back on and jerk the wheel to get it to respond again. This happened twice in one drive. This is right after getting my car back from dealership for parts that had to be replaced due to a re-call.
Incident date: Apr 21, 2025
AT APPROXIMATELY 98,000 MILES, THE DASHBOARD ERROR MENU NOTICE TO SERVICE THE POWER STEERING SYSTEM. THIS VEHICLE HAS ELECTRONIC POWER STEERING. WHILE REVERSING AT LOW SPEED, THE POWER STEERING FAILED. I STOPPED THE TRUCK, TURNED OFF THE ENGINE, WAITED 15 SECONDS, AND RESTARTED THE TRUCK. THE ERROR NOTICE REAPPEARED AND STEERING POWER RETURNED AFTER ABOUT 15 SECONDS. DURING THAT 15 SECONDS THE STE... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — ELECTRICAL SYSTEM
Jun 15, 2025
Incident date: Jun 11, 2025
The digital instrument cluster (Electronic Vehicle Information Center – EVIC) on my 2020 Jeep Wrangler has failed, and no longer displays critical vehicle information. This includes fuel level, engine and oil temperature, mileage, tire pressure, and other key dashboard data. This failure creates an unsafe driving condition due to the inability to monitor vehicle speed, engine status, or fuel ava... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — STEERING
Jun 15, 2025
Incident date: Jun 11, 2025
My wife was driving when power steering went out . Power steering assist fault shows on the dash. She was almost in an accident due to it going out suddenly. This is incredibly unsafe. It shows no recall yet the same issue happened twice in our 2009 ford escape as well as many complaints filed for this same issue by many individuals. This needs to be addressed by ford . It is unfair that I foot ... Read more
Incident date: Jun 6, 2025
Driving down the highway fine with cruise control on. Out of nowhere, I saw smoke and I lost power so I started to coast to the side of the road (luckily other drivers hit their brakes when they saw the smoke). After getting the car stopped, I noticed a fluid trail on the road. I had the car towed to a shop where they found that transmission fluid had leaked out and onto the exhaust. They said tha... Read more
Incident date: Jun 13, 2025
My tail lights just stopped working. I didn't know that they were out until someone behind me told me that they were out. I didn't have any collision, nothing like that. I called the Ford Dealership and they told me to bring it in so that they can see what the problem is. They have been having issues with tail lights just going out.