Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
CHRYSLER
TOWN AND COUNTRY
(2014) - ELECTRICAL SYSTEM
Oct 5, 2025
Incident date: Jun 1, 2025
THE AUTO STOP/START OR AUTO IDLES FEATURE ON THE CAR keeps stalling after the car stops AT THE RED LIGHT. It can cause a rear collision.
Incident date: Oct 3, 2025
For nearly a year, I have been unable to drive my vehicle due to a serious safety recall involving the HCU/ABS module. Despite the known risks — including false brake light illumination, disabled ABS and Electronic Stability Control (ESC), and the ability to start and shift out of park without pressing the brake pedal — the manufacturer has failed to provide a remedy or even a timeline for rep... Read more
Incident date: Oct 2, 2025
The Forward Attention Monitor (or Driver Attention Monitor/Warning...or something similarly named) that monitors the driver's eyes to insure he/she is looking forward at all times) is overly sensitive and shuts off the adaptive cruise control and lane keeping systems. While it does this, there is a beeping, and a text display on the dash that requires reading, it is probably a sentence long, furth... Read more
Incident date: Oct 2, 2025
Purchased a car for financing from Barret Motors and 2300 Lakeview PKWY, Rowlett, TX and as soon as I drove it off the lot on [XXX] the engine light popped on. I immediately called and was told to just take it to Chevy/GMC for servicing but was not told why, but just because the engine light was on I was told to go. I couldn’t take an appointment asap because I just started a new job which they ... Read more
Incident date: Sep 15, 2025
Passenger side power windows and driver side rear window on occasion will stop working.
Incident date: Sep 15, 2025
The driver side mirror vibrates at speeds above 65 miles per hour especially with windy conditions. Went to the dealer they replaced the mirror assembly with the issue still remaining. Mazda answer is that is common in CX 5 models. It is a safety issue as it really limits visibility for vehicles behind.
CHRYSLER
TOWN AND COUNTRY
(2016) - ELECTRICAL SYSTEM
Oct 4, 2025
Incident date: Oct 2, 2025
My telecommunications module is no longer working for OnStar, which means I can no longer call if something happened. The Wi-Fi is not working. The vehicle thing is on recall and now my check engine light is on.
Incident date: Oct 3, 2025
Sliding doors do not work. Driver side sliding door stopped working 1 month after purchasing from dealership, and passenger door only opens and closes some times. Safety of my family/passengers are affected seriously if there were any accident or failure for passenger door to completely stop working. They will not be able to exit unless crawling to very front of vehicle. Driver sliding door does n... Read more
Incident date: Sep 13, 2025
Order of Events · [XXX]: Vehicle shut down mid-drive, displaying “Parking Brake Fault Service Required.” Required tow ($100). · September 27, 2025: Firestone Complete Auto Care diagnosed the issue as transmission-related. Paid $48.13 for diagnostic (receipt attached). · September 27, 2025: Contacted Green Ford in Greensboro, NC (Service Advisor Josh Oldham). VIN was ... Read more
Incident date: Jul 8, 2025
The windshield is distorted and when looking through it is like looking through a convex piece of glass. I went onto the Acura forum and there are numerous complaints. My daughter won't drive the car because its dangerous she said. Its like looking through a fish bowl. all forum complaints were similar to mine. driving for any amount of time is difficult.
Incident date: Jul 8, 2025
There was a 2011 Hyundai Sonata Hybrid transmission-related shift cable recall, Campaign 123, which covered certain 2011-2014 Sonatas (including some 2011-2015 Hybrids). The recall addressed the potential for the transmission shift cable to detach from the shift lever pin, which could prevent the car from being fully in park and potentially lead to rollaway
Incident date: Oct 2, 2025
Multiple dash lights including "brake system failure, collision mitigation system problem, adaptive cruise control problem, road departure mitigation system problem, etc." RPMs effected, car does not shift into third gear. Safety of myself and others were at risk because the vehicle stalled then would not go over 20mph. Had this been a busy highway, lack of warning could cause a major collision. T... Read more
Incident date: Sep 22, 2025
The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (STEERING). The vehicle was taken to the dealer for the recall repair. As per the dealer, the recall repair was completed. The contact never received a receipt or any documentation regarding the recall repair and doubted that the recall repair was performed. The contact stated that on a sep... Read more
Incident date: Sep 22, 2025
The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (STEERING). The vehicle was taken to the dealer for the recall repair. As per the dealer, the recall repair was completed. The contact never received a receipt or any documentation regarding the recall repair and doubted that the recall repair was performed. The contact stated that on a sep... Read more
Incident date: Sep 22, 2025
Charge pipe/air intake hose came disconnected when driving causing reduced engine and idle problems. Car stalled multiple times at idle. Higher rpm’s cause hose to disconnect.
Incident date: Sep 10, 2025
Mass safety system failure due to front projector camera/ wiring harness. noted systems below failed: Adaptive cruise control Auto emergency braking Forward collision warning Lane departure warning Lane keeping assistance Auto High beams All above system are not operational
Incident date: Apr 20, 2025
The brake system on my 2025 Honda CR-V Hybrid produces a pronounced creaking and groaning noise when releasing the brake pedal from a stop, especially on steep slopes. The issue becomes significantly louder when the vehicle is carrying more passengers/full luggage. This noise is distracting to the driver, particularly in stop-and-go traffic and on inclines and reduces confidence in safe braking p... Read more
Incident date: Apr 20, 2025
Car shudders and jerks during acceleration
CHRYSLER
TOWN AND COUNTRY
(2014) - BACK OVER PREVENTION
Oct 2, 2025
Incident date: Oct 1, 2025
The contact owns a 2017 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulics) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that on several occasions, the rear-view camera fail to operate while needed or would randomly function while not needed. The local dealer ... Read more
Incident date: Sep 30, 2025
I am filing a complaint under the NC Unfair and Deceptive Trade Practices Act (N.C. Gen. Stat. § 75-1.1) regarding Hyundai’s handling of my 2018 Hyundai Tucson (purchased new May 2018). Since 2019, the vehicle has had repeated headlight failures (at least 12 bulb replacements), persistent “bulb out” warnings, and eventually melted wiring requiring headlamp assembly replacement in 2025. The... Read more
Incident date: Sep 30, 2025
I own a 2021 Ford Bronco Sport that has had repeated premature failures of critical components. At ~52,000 miles the water pump failed and was replaced along with coolant and belts. Less than 21,000 miles later (at ~73,000 miles) the water pump has failed again, with coolant leakage and a burning coolant smell. Ford has issued TSB 23-2104 acknowledging coolant leaks at the water pump/hose connecti... Read more
Incident date: Sep 30, 2025
In the past 2 months my car starting having rough idle issues. As recommended by the dealership, I replaced the head gasket as they said it was leaking coolant into the cylinder causing the rough idle. Almost immediately after paying for this, the dashboard lit up like a Christmas tree with multiple warnings and the car went into limp mode, lost acceleration and would have been extremely dangerous... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:THROTTLEBODY/MANIFOLD
Sep 30, 2025
Incident date: Aug 14, 2024
The contact owns a 2025 Acura MDX. The contact stated that while depressing the accelerator pedal, the vehicle failed to respond as intended, causing the vehicle to decelerate unintendedly. Several unknown warning lights were illuminated. An independent mechanic was contacted. The vehicle was taken to an independent mechanic where it was diagnosed, and determined that the throttle body was damage... Read more
Incident date: Sep 25, 2025
After reports to my Ford service center about hard shifting and being charged to reset something in it I took the truck back AGAIN for the third time to be told the problem was with technical service bulletin 25–20 126 delayed engagement shifting issue they were gonna fix had a more in depth problem, cdf was replaced and the transmission case was cracked and replaced. Please note I bought this ... Read more
Incident date: Sep 29, 2025
I am submitting this formal complaint regarding a serious safety issue I experienced with my 2017 Kia Forte. While driving, my steering wheel suddenly locked up & I was unable to turn left or right. This failure occurred in the middle of the road & put my life at serious risk. Thankfully, I was not involved in an accident. I was able to activate my hazard lights & safely maneuver to a stop before ... Read more
Incident date: Sep 29, 2025
I am submitting this formal complaint regarding a serious safety issue I experienced with my 2017 Kia Forte. While driving, my steering wheel suddenly locked up & I was unable to turn left or right. This failure occurred in the middle of the road & put my life at serious risk. Thankfully, I was not involved in an accident. I was able to activate my hazard lights & safely maneuver to a stop before ... Read more
Incident date: Sep 28, 2025
Odometer Fraud. The contact owns a 2015 Chevrolet Sonic. The contact purchased the vehicle from a dealer in March 2024. The contact stated that when the vehicle was purchased, the odometer at 60,000, and the advertisement stated 60,000. The contact recently acquired the Carfax report, which indicated that in April 2015, the odometer reading was 15,073 miles. The Carfax report indicated that the od... Read more
Incident date: Oct 3, 2024
The car is burning oil rapidly causing potential issues with the transmission and engine. The oil burns and does not leak after a few hundred miles and has to be refilled continuously causing alot of money and potential issues with other components of the car. I notice jerking when accelerating and smoke if dont fill every 1 to 2 weeks.
Incident date: Sep 26, 2025
The car leaks gas when the tank is full and if the car is inclined slightly. I've noticed the problem several month ago with an occasional odor but finally saw the gas leaking recently when it was parked on a sloped street.
Incident date: Aug 31, 2025
The contact owns a 2014 Dodge Durango. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the transmission was slipping while shifting to second gear, and the vehicle lost motive power and failed to respond with the RPM elevated. The message to “Shift to Park and Restart” was displayed. There was no warning light illuminated. The vehicle was taken to a ... Read more
Incident date: Aug 14, 2025
GM is not handle this recall in a timely manner. They are refusing to inspect vehicle to see of there are any defects. This is concerning, as based on the recall notice, the engine may fail at anytime. This could cause a crash or leave me or my wife stranded on some road. My dealer would do the inspection but to do the inspection but they said they are not allowed until I have gotten "permission" ... Read more
Incident date: Mar 1, 2025
My 2016 Audi A3 Sportsback E-tron vehicle was parked at my house. When I went to start it the engine did nothing, no power. The message “Driver System Fault” and a red triangle with a red ! in the middle was displayed on the instrument panel. I was unable to start or operate the vehicle. I called AAA and they towed the vehicle to a Recharge Hybrid pump location near my house. I tired to charg... Read more
Incident date: Mar 1, 2025
Warning lamps appeared for forward collision, lane keep assist, auto high beam, brakes, adaptive cruise control.
Incident date: Aug 10, 2024
On August 22nd 2025 my daughter was driving this vehicle and was in a car accident and her front air bags did not deploy. Her passenger side airbags deployed with no passenger but nothing in the front and it was a front collision. Upon receipt of the Paperwork from Copart we learned there was an active recall from 2018 for the front airbags possibly not deploying and resulting in injury during a c... Read more
Crash
1 injured
Incident date: Aug 10, 2024
Upon inspection, our mechanic determined that the master cylinder assembly and the actuator assembly require replacement (error code C1391). It is currently available for inspection, but will need to be repaired soon. Our safety and the safety of others is at great risk, because there is impending brake failure if driven and the end result could be catastrophic. On 09/13/25, the BRAKE, TRACTION ... Read more
Incident date: Aug 10, 2024
The contact owns a 2006 Toyota Tundra. The contact stated that while driving 25 MPH, the brake pedal was depressed to prevent a crash with another vehicle that had pulled in front of the vehicle, but the vehicle failed to respond. The contact was able to veer into another lane safely, and the crash was avoided. The brake warning light was illuminated after the failure. The contact continued drivin... Read more
Incident date: Sep 25, 2023
The contact owned a 2021 GMC Yukon XL. The contact stated that while driving 70 MPH, the “Service Safety Restraint Device” warning light illuminated. A dealer was contacted. The vehicle was taken to a dealer, and the contact was informed that the air bag was not repaired correctly because there was electrical tape and packing foam inside the air bag housing. The air bag was replaced and the fr... Read more
Incident date: Sep 25, 2023
The contact owns a 2017 GMC Canyon. The contact stated that while driving at an undisclosed speed, the vehicle shuddered abnormally. The vehicle was taken to the dealer, and the engine oil was changed several times, but the failure persisted. The vehicle was taken to an independent mechanic, who replaced the serial gateway module, but the failure recurred. The vehicle was then taken to a transmiss... Read more
Incident date: Sep 8, 2025
For years the rear back up camera has failed to engage or turns on and off intermittently when the vehicle is put in reverse. This can lead to a potentially hazardous driving issue which could lead to property damage or potentially in the extreme loss of life. There are recalls for exactly this same issue on literally millions of similar Ford vehicles, but they refuse to acknowledge this issue an... Read more
Incident date: Sep 8, 2025
For years the rear back up camera has failed to engage or turns on and off intermittently when the vehicle is put in reverse. This can lead to a potentially hazardous driving issue which could lead to property damage or potentially in the extreme loss of life. There are recalls for exactly this same issue on literally millions of similar Ford vehicles, but they refuse to acknowledge this issue an... Read more
Incident date: Sep 18, 2025
I was pulling into a parking spot in Brooksville, Florida. It was the last parking spot on the block. As I pulled in, I went to hit my brake so that I could back up and the car did not stop. My foot was pressed all the way down to the floor and it kept going, and I hit the car parked in front of me. At that point, a warning came up on my odometer stating “Brake Malfunction “. . Thank goodness ... Read more
Crash
Incident date: May 8, 2025
I received the NHTSA Recall No. 25V-280 and had the vehicle updated to Software 3.6.4 in July 2025. Following this update I still have issues with the rear camera while the vehicle is in reverse. This includes 1) the camera not available with the system showing this error, 2) the camera not available with the screen continuing to show content not related to the camera, and 3) when the camera is av... Read more
Incident date: Sep 25, 2025
The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The cont... Read more
Incident date: Aug 1, 2025
I came to this website because it was suggested to me to look for a recall. While there is an active recall with my car, the interesting part to me is the fact that the issues I'm having with my car match a recall for the same model as mine, just a different spec. To me that seems odd, I'd have the same type issues... I was wondering how to get this examined.
CHRYSLER
TOWN AND COUNTRY
(2016) - SERVICE BRAKES
Sep 24, 2025
Incident date: Jul 1, 2025
Codes C1256 and C1391 ACC low pressure and abnormal leak of ACC press
Incident date: Sep 12, 2025
On 2 occassions in the past 2 week, our Mustang Mach E has accelerated on its own. In the first incident, it was a minor acceleration. It caught me by surprise as I was pulling up to a curb to drop off a passenger. It was easily stopped with brake pressure. In the 2nd incident, the acceleration was greater and more pronounced while pulling into a parking spot, requiring the pressure of both feet t... Read more
Incident date: Sep 12, 2025
The contact owns a 2015 Kia Optima. The contact stated that while driving at 35 MPH and attempting to accelerate, the vehicle entered LIMP Mode, lost motive power, and was unable to accelerate above 30 MPH. The contact was able to pull over to the shoulder of the roadway to turn off the vehicle; however, the vehicle failed to restart. Several unknown warning lights were illuminated. The vehicle wa... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - POWER TRAIN
Sep 24, 2025
Incident date: Sep 21, 2025
Dear NHTSA, I am writing to formally report a critical safety issue involving our 2020 Ford Explorer that I believe demands immediate investigation and consideration for a recall. While my wife was driving the vehicle on the freeway with our two young children, the transmission began shifting erratically and aggressively at various speeds. The vehicle experienced sudden power loss, delayed gear en... Read more
Incident date: Jul 1, 2025
The incident started August 15, 2025, I was driving my car and the traction light came on I stopped and turned it off. I proceeded to drive it after that and came home. Then I noticed my brake lights were constantly on so I took a piece of cardboard and folded it in a few folds and put it between the brake pedal and the brake switch it turned it off. I then proceeded the next day to drive my car ... Read more
Incident date: Jul 1, 2025
i have been seeing complainants about the 2020 ford explorer transmission, I just want to say that I also had transmission issues with my 2020 ford explorer, I had Vehicle down shift issues at or around 50,000 miles, i took it back to the dealer because it was still under the 60K miles power train warr. The dealer had my explorer for about a week to do repairs, I do remember them saying there was ... Read more