Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Dec 17, 2025
After 4 days of parking in the garage due to my travel , when came back and tried to start the car it was completely dead. Couldn’t do anything so Hyundai road assistance cane and had to jumpstart the car . Since then dash cam is not working at all and also car is having wierd sound. Hybrid system is just giving me only 15GPM but the car should have around 29 -30 MPG. Car is very new bought in o... Read more
Incident date: Dec 17, 2025
After 4 days of parking in the garage due to my travel , when came back and tried to start the car it was completely dead. Couldn’t do anything so Hyundai road assistance cane and had to jumpstart the car . Since then dash cam is not working at all and also car is having wierd sound. Hybrid system is just giving me only 15GPM but the car should have around 29 -30 MPG. Car is very new bought in o... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - BACK OVER PREVENTION
Dec 17, 2025
Incident date: Dec 17, 2025
The contact owns a 2019 Dodge Journey. The contact stated that while attempting to reverse, the rearview camera screen was blank. No warning light was illuminated. Neither an independent mechanic nor a dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic for a diagnostic test. The vehicle was not repaired. The contact was relating the failure NHTSA Campaign Numb... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - BACK OVER PREVENTION: WARNINGS
Dec 17, 2025
Incident date: Dec 17, 2025
The parking collision warning will alert and emergency brake for no reason while still several feet from anything near the Prologue. This was demonstrated for and confirmed by the dealership. Then they shrugged and said that Honda has not issued a fix for the problem. This is a safety issue because the sudden emergency brake has nearly caused collisions and has covered me in scalding coffee multip... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - AIR BAGS
Dec 17, 2025
Incident date: Dec 17, 2025
The contact owned a 2006 Saturn Vue. The contact stated that while driving at a slow speed under the 50 MPH speed limit, the vehicle slid on a patch of black ice; the contact was able to correct the vehicle. The contact stated that there was snow on the ground. Soon afterwards, the vehicle slid on another patch of black; the vehicle slid across the road and hit the embankment head-on. The vehic... Read more
Crash
2 injured
Incident date: Jun 5, 2025
The contact owns a 2024 Toyota Tundra. The contact received notifications of NHTSA Campaign Numbers: 25V767000 (ENGINE AND ENGINE COOLING) and 25V322000 (EXTERIOR LIGHTING); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at 70 MPH, the vehicle stalled. The message "Engine Stopped" was displayed on the instrument panel. The contact was able... Read more
Incident date: Dec 1, 2025
The contact owns a 2014 Land Rover Range Rover Sport. The contact was informed by an NHTSA agent that the VIN was included in NHTSA Campaign Number: 25V514000 (Steering). The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Incident date: Dec 1, 2025
The contact owns a 2004 GMC Envoy. The contact stated that while the vehicle was parked and unoccupied, the contact noticed that the front passenger's door was on fire. The contact stated that he arrived home just in time and noticed the fire. The contact stated that, because it was raining, the contact's wife had powered the window up; however, the contact noticed that the window was down when th... Read more
Fire
Incident date: Dec 1, 2025
Check engine light stayed on, constant. Code run showed cylinder 4 misfire. Bronco still under warranty so took to dealership. Mechanic said coolant was inside cylinder so he requested recommended remedy from Ford and would probably be engine replacement.
Incident date: Dec 1, 2025
The vehicle is not charging to full capacity. I brought it to the dealership, and they informed me there is no available solution. This issue is extremely concerning, as the car poses a fire risk even when turned off. Very concerning: The 2024 Jeep Grand Cherokee 4xe is affected by multiple active safety recalls, primarily related to the plug-in hybrid system. The most significant one involving fi... Read more
Incident date: Aug 7, 2024
The contact owns a 2017 Jeep Cherokee. The contact stated that upon starting and driving the vehicle, the 4WD and engine warning lights were illuminated. While driving at 45 MPH, the vehicle lost motive power and shut off. There was an abnormal grinding sound coming from the vehicle while turning. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The vehicle was ... Read more
Incident date: Aug 7, 2024
The contact owns a 2022 Kia K5. The contact received notification of NHTSA Campaign Number: 25V794000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer wa... Read more
Incident date: Aug 7, 2024
The contact owns a 2022 Kia K5. The contact received notification of NHTSA Campaign Number: 25V794000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer wa... Read more
Incident date: Oct 15, 2025
he freeway I notified future ford of concord and I was told I would receive a call back but as I recall I didn’t receive a call back. The car started acting as if nothing was wrong about a week or so later then two days ago December 13,2025 first my head lights went out and a message saying there’s a bulb outage or electrical issue appeared and also the hill assist unavailable warning light ap... Read more
Crash
Incident date: Dec 9, 2024
The contact owns a 2020 Tesla Model 3. The contact stated that while the vehicle was parked, the trunk became inoperable. The contact stated that the trunk latch failed to open when the trunk release was engaged using the mobile application, the instrument panel, or the trunk release button. The contact received notification of NHTSA Campaign Number: 21V00D000 (Electrical System, Visibility, Back ... Read more
Incident date: Dec 15, 2025
I purchased 4 new tires from Braman Honda on 2/2023. I drive the car daily but I also have a take home vehicle for work. On 12/4/25 and 12/5 my son, who is on military leave took the car from Boynton beach to Miami for an appointment. when he returned, he showed me a picture of the dash showing the low tire pressure light on. Up until now, there was no warning of any issues with the tires. I tho... Read more
Incident date: Dec 15, 2025
I had to have the injectors replaced in April 2025. In November I was told a had a busted head gasket $5800.00 to fix. Many Honda owners have had this problem. Honda customer services refuses to help.
Incident date: Dec 15, 2025
THE CAR WAS MAKING A GRINDING SOUND, VIBRATES, SLOWS DOWN. GRINDING SOUND IS LIKE GRINDING GEARS OR A SNOWPLOW SCRAPING PAVEMENT. THE ENGINE WAS REPLACED IN APRIL BECAUSE OF RECALL. I ONLY HAVE 23765 MILES ON IT BUT ORIGINAL 5 YEAR WARRANTY EXPIRED ON 12/09/2025. THE SAME NOISE STARTED AGAIN ON 12/10/2025 AND IT WAS TOWED TO DEALER I BOUGHT FROM ON 12/10/25. The master warning light came on 12/10/... Read more
Incident date: Dec 15, 2025
THE CAR WAS MAKING A GRINDING SOUND, VIBRATES, SLOWS DOWN. GRINDING SOUND IS LIKE GRINDING GEARS OR A SNOWPLOW SCRAPING PAVEMENT. THE ENGINE WAS REPLACED IN APRIL BECAUSE OF RECALL. I ONLY HAVE 23765 MILES ON IT BUT ORIGINAL 5 YEAR WARRANTY EXPIRED ON 12/09/2025. THE SAME NOISE STARTED AGAIN ON 12/10/2025 AND IT WAS TOWED TO DEALER I BOUGHT FROM ON 12/10/25. The master warning light came on 12/10/... Read more
Incident date: Nov 30, 2025
I was driving down a hill and hit my brakes and the pushed back against me and then went right to the floor with minimal braking. I got an error message on my dash that said “brake system failure- do not exceed 62 mph” Luckily it was early in the morning and nobody was in front of me. All of the lights were green and between the engine braking and the little brake power that I had I made it u... Read more
Incident date: Dec 14, 2025
The vehicle will not accelerate and comes to a complete stop while driving. Within days, it displayed ‘Check Hybrid System. Stop safely’ and lost propulsion while driving.
Incident date: Dec 14, 2025
While exiting a parking area, the vehicle’s Autopilot/driver-assist system engaged during a tight right-hand turn. At the time of the maneuver, my hands were not actively controlling the steering wheel, as the system appeared to be managing the turn. The vehicle failed to properly account for curb proximity and steered too close to the curb, resulting in the wheel striking the curb and causing v... Read more
Crash
Incident date: Dec 14, 2025
I am writing to formally report a serious and ongoing defect with my 2025 Volkswagen ID.4, purchased 3 months and 2 days ago and currently located in Las Vegas, Nevada. Since purchase, the vehicle has experienced at least eight 8 separate failures of the infotainment / central display system, which controls essential vehicle functions including climate control, audio, vehicle settings, and camera... Read more
Incident date: Dec 9, 2025
As I began driving errors popped up engine failure, electrical system and hybrid system errors, the gas pedal would not move beyond 10 miles per hour, the brakes made a weird noise as if were trying to start the car. This happened with no warning.
Incident date: Jun 11, 2021
I experienced excessive rear tire wear on both rear tires inner side The tire ended up blowing out on the rear passenger tire
Incident date: Jun 11, 2021
Blind spot warning, forward collision warning, lane departure warning, lane keep assistance, and high beam lights keep flashing on dash giving a code of: U3000-49. The dealership quoted me $2000 to fix a faulty front facing camera. Research shows this is happening to thousands of people.
Incident date: Dec 13, 2025
The morning of December 12th, 2025 I used my vehicle to transport my daughter approximately 5 miles round trip from our home to drop her off at daycare and then I returned home. I used my front and rear defrost elements to expedite removal of heavy condensation which had formed on all windows overnight. This was approximately 7 AM. I parked my truck in the driveway and went inside until approximat... Read more
Incident date: Dec 13, 2025
The ONSTAR system only lasted 5 months from purchase of the vehicle. I was told that GM had none in stock, so the dealership placed a order to have a new one installed under warranty. I was to receive a call when it became available, but received no calls. My warranty expired in August and the dealership wants me to pay $1000 to get this replaced, when it was a warranted part that I waited for, fo... Read more
Incident date: Aug 17, 2025
Throttle lag truck stalls out when you try to go from a stop. It will cause an accident if this is not fixed. Also engines keep blowing up with out the hybrid system your truck will not have any port to get over to a safe spot on the road. Toyota is replacing engines but the ones they are putting in the trucks are the same ones that are failing.
Incident date: Dec 10, 2025
On [XXX] at [XXX] I was backing out of a driveway when my 2016 Prius V5 accelerated on its own. When I applied the brakes, nothing happened. I hit a curb, which flattened the front passenger tire. In order to get the car to stop, I took it out of gear and put it in neutral. The car finally came to a stop. My speed while backing out of the driveway was less than 5 mph. It accelerated to about 15 mp... Read more
Crash
Incident date: Dec 10, 2025
On [XXX] at [XXX] I was backing out of a driveway when my 2016 Prius V5 accelerated on its own. When I applied the brakes, nothing happened. I hit a curb, which flattened the front passenger tire. In order to get the car to stop, I took it out of gear and put it in neutral. The car finally came to a stop. My speed while backing out of the driveway was less than 5 mph. It accelerated to about 15 mp... Read more
Crash
Incident date: Dec 12, 2025
The contact owns a 2024 Subaru Crosstrek equipped with Falken Tires, Tire Line: Ziex ZE001A A/S, Tire Size: 225/55/R18, DOT Number: (N/A). The contact stated while driving 65 MPH, the front driver's side of the vehicle suddenly lowered. The contact was able to coast to the side of the road, where the contact became aware that the side wall of the front driver's side tire had blown out in 5 differe... Read more
Incident date: Dec 12, 2025
The contact owned a 2020 Nissan Rogue. The contact stated while driving approximately 20 MPH during rush hour traffic, the contact became aware of a chemical odor, and within seconds there was black smoke entering the cabin of the vehicle. The contact immediately pulled over and there were flames coming from under the hood. The contact stated that there was a MIL warning light illuminated after th... Read more
Fire
1 injured
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2023) - STEERING
Dec 12, 2025
Incident date: Dec 12, 2025
The contact owns a 2016 Ram 1500. The contact stated that while attempting to make a left turn, the vehicle lost power steering functionality. The message "Service Power Steering Unit" was displayed. The contact stated that the failure had occurred on two different occasions. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the steering rack and pinion n... Read more
Incident date: Oct 17, 2025
The contact owns a 2015 Nissan Altima. The contact stated that while driving at various speeds at night, the low beam headlights would independently dim. No warning lights illuminated. The vehicle was taken to a local dealer, but the vehicle was not diagnosed or repaired due to the cost. Upon further investigation, the contact related the failure to Service Campaign Number: PC861; however, the war... Read more
Incident date: Oct 17, 2025
The back up camera makes a loud very distinct noise and attempts to cut on when not necessary. Pops up on screen going forward in addition to backwards like it is supposed to do. comes on when braking, turning, going over bumps, all reasons when not necessary and it is very distracting to the driver.
Incident date: Oct 17, 2025
I am reporting a repeated safety-related defect involving exhaust intrusion into the cabin of my 2022 Volkswagen Taos. The vehicle experienced loss of power, coolant loss, and engine warning indicators, and was serviced twice by Volkswagen Southtowne in Sandy, Utah. First Incident – Vehicle Returned as “Safe to Drive” During the first repair visit, the dealer diagnosed issues involving the... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - UNKNOWN OR OTHER
Dec 11, 2025
Incident date: Dec 8, 2025
Floorboard carpet on driver side is defective and not properly secured. Carpet is cut too short. Carpet has no securement mechanism across width of carpet. Carpet has loosened and began sagging directly behind gas and brake pedals. Insulation is clearly visible where carpet is defective. Issue was reported to dealership of purchase and Honda Motor Company (HMC) representative inspected carpet fabr... Read more
Incident date: Aug 20, 2024
Vehicle: 2017 Honda Accord EX Mileage at incident: Approx 30,000 Date of incident: Dec 10, 2025 Description of problem: While my daughter was driving our 2017 Honda Accord EX, the Collision Mitigation Braking System (CMBS) suddenly activated without warning. The car slammed on the brakes even though there was no obstacle in front of her. This caused the vehicle to skid, but fortunately there ... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - AIR BAGS
Dec 9, 2025
Incident date: Dec 8, 2025
The contact owns a 2021 Lexus RX-450H. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was not yet available. The contact stated that whenever a handbag was placed on the front passenger’s seat, the air bag warning light illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a ... Read more
Incident date: Nov 26, 2025
The contact owns a 2023 Kia K5. The contact received notifications of NHTSA Campaign Numbers: 25V794000 (Fuel System, Gasoline) and 25V493000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted, and the dealer confirmed that parts were not yet available and were on back order. The manufacturer was not made aware of the issue. The contact ... Read more
Incident date: Nov 26, 2025
The heater core becomes clogged and limits heat available for defrosting the windshield. The heat available is insufficient to defrost and maintain visibility while driving under adverse conditions. The cabin also becomes uncomfortable because of limited heat during cold weather operation. Volkwagen issued TSB VWP-16-05 for this issue for this model for the model year prior to my car. I had this i... Read more
Incident date: Nov 26, 2024
Shift to park message has appeared again and the engine will not cut off. First happened in Feb 2020, mileage was 31,143. Took to Dealer and new wiring harness was installed. Had to take back to dealer April 2020 for same problem; shifter assembly was replaced at that time. Shift to park message came back on August 2023. Took back to Dealer and shifter harness replaced again and jumper harness w... Read more
Incident date: Nov 26, 2024
Shift to park message has appeared again and the engine will not cut off. First happened in Feb 2020, mileage was 31,143. Took to Dealer and new wiring harness was installed. Had to take back to dealer April 2020 for same problem; shifter assembly was replaced at that time. Shift to park message came back on August 2023. Took back to Dealer and shifter harness replaced again and jumper harness w... Read more
Incident date: Nov 26, 2024
For about 23,000 miles our mechanic has mentioned that the engine is burning oil. The exhaust pipe is covered in black soot. I monitor the oil level and it is always low even after oil changes with no oil leak. This has been provided to Kia with no remedy. Recently our Sorento was in a busy highway and the check engine, oil and battery lights came on and the car went into limp mode. We had the ve... Read more
Incident date: Nov 8, 2025
Tire monitoring system started with one tired then on to all tires one at a time came on. Then one at a time went off. Also the big display doesn't turn off when vehicle does. I have to turn truck back on and off again to get it to shut off. Just randomly shuts off going down the road. Passenger screen doesn't turn on most days. Also lights turn on by themselves in thr middle of thr night.
Incident date: Oct 21, 2025
The CVT transmission in my 2018 Nissan Rogue Sport is malfunctioning and poses a serious safety hazard. The vehicle hesitates, loses power during acceleration, and displays warning lights while driving. This failure creates extremely dangerous situations, especially when merging into traffic, accelerating from a stop, or crossing intersections. Despite the widespread CVT issues in Nissan vehicles ... Read more
Incident date: Dec 5, 2025
VEHICLES INVOLVED: 2024 Jeep Wrangler 4xe Sahara – VIN [XXX] 2024 Jeep Wrangler 4xe Rubicon – VIN [XXX] RECALLS: • 68C – NHTSA 25V-741 (HV battery fire risk – do NOT recharge, park away from structures) • 78C – NHTSA 25V-766 (engine contamination causing catastrophic failure, fire, and loss of propulsion) SUMMARY: Both of my 2024 Jeep Wrangler 4xe vehicles have been declared unsa... Read more
Incident date: Jun 15, 2025
The alternator failed on my vehicle leaving the vehicle without any power in the middle of the interstate roadway having to manually pushed to the side of a very busy highway then towed to a repair shop afterwards. Simply put, my truck just killed in the middle of a interstate very shortly after having a low battery light come on. Speaking with the repair people at the Ram dealership there is no... Read more
Incident date: Jun 9, 2025
My 2013 Chevrolet Equinox (~132,000 miles) has a serious and unsafe oil consumption problem. I had a full oil change, and only two weeks later the dipstick was completely dry. The vehicle provided no warning lights, no low-oil indication, and the GM Oil Life Monitoring System gave an inaccurate reading, failing to alert me to the critically low oil level. On November 25, 2025, while stopped with ... Read more