Consumer Safety Complaints

Incident date: Jul 9, 2025

Component/system failed: Electric Power Steering (EPS). The system intermittently fails during normal driving, showing a "Service Power Steering" warning. Diagnostic codes include U113E (lost comm w/ EPS), C2217 (SAS not calibrated), C2210 (EPS internal fault), P058C (low voltage), and P1009 (hybrid module MIL request). The issue began immediately after a Chrysler recall service where the main cha... Read more

Incident date: Jul 23, 2025

Odometer Fraud. The contact purchased a 2005 Chrysler 300C. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 105,000 and at the time of registration, it was discovered that in 2021 the mileage was 144,000.

Incident date: Jul 1, 2025

Unexpected engine shut down electrical system, short circuit and the internal transmission failure loss of motor power while driving, losing control of all drive power breaking on its own increasing the risk of crash. Electrical system went haywire.

Incident date: Jul 1, 2025

Unexpected engine shut down electrical system, short circuit and the internal transmission failure loss of motor power while driving, losing control of all drive power breaking on its own increasing the risk of crash. Electrical system went haywire.

Incident date: May 1, 2025

I’m writing to report a recurring issue with the catalytic converter on my vehicle. I had it replaced less than five years ago after the original one failed, which ultimately caused damage requiring a full engine replacement. Now, the replacement catalytic converter is failing again. I’ve owned my car for 11 years and have always taken good care of it. I find it extremely frustrating—and fi... Read more

Incident date: May 8, 2025

The contact owns a 2024 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 25V302000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool con... Read more

Incident date: Jul 21, 2025

Steering issue. The steering wheel sticks in place,, specifically during right turns. The problem seems more prevalent when the wheel is consistently turned past the 1-o’clock position (for example, when entering a highway via a right hand cloverleaf). I’ve seen other NHTSA reports on this condition. Most participants have received unsatisfactory service/fixes. NHTSA, please address this ... Read more

Incident date: Jul 1, 2025

Cable system inside 2nd row seat broke so that it can no longer anchor in place. The back of the seat folds back/forth and unable to secure in place, the seat slides forward/backward freely on the track. Seems to be a known issue (multiple forums online).

Incident date: May 5, 2025

Soon after having recall 73B completed on my 2018 Chrysler Pacifica Plug in Hybrid the check engine illuminated with DTC P0BBE. The vehicle no longer accepts a charge through the charge port and is now indicating there is an error with the high voltage battery. This issue has happened within 147 miles of driving. I can no longer use the vehicle as it is now in limp mode.

Incident date: Jul 19, 2025

After going through rapid acceleration, van will experience electrical issue which does not allow for acceleration and triggers auto stop to fail. The electrical issue prevents the van from accelerating while in motion on a highway. This issue has persisted every year, despite replacing both the main and auxiliary batteries. Both batteries have failed within a year and recently after a week of bei... Read more

Incident date: Jul 18, 2025

Unknown went to get an inspection and I got a paper with information for how to search up if there was any recalls with my car and it has 5 recalls it said

Incident date: May 8, 2025

The contact owns a 2022 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 25V302000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirm... Read more

Incident date: Jul 3, 2025

On Thursday, July 3, we were on our way out of town and had just gotten on a highway when I smelled something burning, saw smoke (we thought was steam at the time) coming from the hood and heard the engine making a grinding, or rattling noise so we pulled over immediately. My husband got out of the car to start to take a look when another vehicle who had just passed us backed up and motioned frant... Read more

Fire

Incident date: Jul 3, 2025

On Thursday, July 3, we were on our way out of town and had just gotten on a highway when I smelled something burning, saw smoke (we thought was steam at the time) coming from the hood and heard the engine making a grinding, or rattling noise so we pulled over immediately. My husband got out of the car to start to take a look when another vehicle who had just passed us backed up and motioned frant... Read more

Fire

Incident date: Jul 3, 2025

On Thursday, July 3, we were on our way out of town and had just gotten on a highway when I smelled something burning, saw smoke (we thought was steam at the time) coming from the hood and heard the engine making a grinding, or rattling noise so we pulled over immediately. My husband got out of the car to start to take a look when another vehicle who had just passed us backed up and motioned frant... Read more

Fire

Incident date: May 31, 2025

Incident date: May 31, 2025

Incident date: May 31, 2025

Incident date: Jul 10, 2025

My rear camera is not working properly. This started around [XXX]. Also apparently my auto stop is no longer working this is the second time this has happened to me last year end of 8/24 - 9/24 I had it fixed at a dodge dealer in New Jersey and now it has happened again. I don’t understand how in less then a year I’m dealing with the same problem I really think I was sold a lemon. INFORMATION... Read more

Incident date: Jul 1, 2023

The TIPM is malfunctioning and causing the fuel pump to never turn of on the car. the only way to turn it off is to pull the fuse.

Incident date: Jul 16, 2025

Had recall 66B software update done for rear view camera not working, did not fix the issue. Backup camera still not working. Need to know what next steps are to get it fixed. Chrysler is saying I have to pay for diagnostics. Can you please help me with this issue. First recall notice was September 2024 but there was no fix at that time.

Incident date: Jul 16, 2025

I was adjusting the headrest and the active headrest Broke Free and released. No excessive pressure just a standard adjustment.

Incident date: Jul 16, 2025

I was adjusting the headrest and the active headrest Broke Free and released. No excessive pressure just a standard adjustment.

Incident date: Jul 12, 2025

HEAD REST ON PASSENGER FRONT SEAT DEPLOYED/MALFUNCTIONED UNEXPECTEDLY. YES IT IS AVAILABLE FOR INSPECTION. IT COULD HAVE HIT MY HUSBAND IN THE HEAD AS HE WAS ENTERING THE VEHICLE. NOW I AM CONCERNED THE SAME MALFUNCTION MAY HAPPEN ON DRIVERS SIDE WHILE VEHICLE IS BEING DRIVEN. NO NO NO WARNING WERE GIVEN

Incident date: Jul 12, 2025

HEAD REST ON PASSENGER FRONT SEAT DEPLOYED/MALFUNCTIONED UNEXPECTEDLY. YES IT IS AVAILABLE FOR INSPECTION. IT COULD HAVE HIT MY HUSBAND IN THE HEAD AS HE WAS ENTERING THE VEHICLE. NOW I AM CONCERNED THE SAME MALFUNCTION MAY HAPPEN ON DRIVERS SIDE WHILE VEHICLE IS BEING DRIVEN. NO NO NO WARNING WERE GIVEN

Incident date: Jul 16, 2025

The hybrid battery system is malfunctioning. I am not at risk. I am repeatedly getting U0412 error code, indicating a problem with voltage in the hybrid battery system. It only happens intermittedly. I have taken it into the dealer when the check engine light is not on (unfortunately), and they did not find any issue. One time while driving at highway speed, I did get an immediate red message sayi... Read more

Incident date: Nov 10, 2021

The contact owns a 2011 Chrysler Town and Country. The contact stated while at a complete stop on several occasions, the vehicle stalled. The vehicle was able to restart on some occasions; however, the vehicle failed to restart on other occasions and was towed. The vehicle was taken to the dealer several times; however, the failure could not be duplicated. The contact stated that the failure persi... Read more

Incident date: Jul 6, 2025

We were driving on the interstate at 70mph and suddenly the dash displayed a "Stop Safely Vehicle Will Shut Off Soon" and slowed the vehicle suddenly. The check engine light also lit up. There were no indications prior to this that anything was wrong. Dramatic slowing like this is dangerous at highway speeds. We were in the left middle lane and couldn't get to the right because of oncoming tra... Read more

Incident date: Jul 15, 2025

The contact owns a 2023 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 25V302000 (Air Bags); however, the part to do the repair was unavailable. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was invalid.

Incident date: Jun 20, 2025

Parksense Unavailable. While reversing we backed into another vehicle. Normally, the parking brakes if we get to close or at least a warning that we are approaching a potential hazard.

Crash

Incident date: Jun 20, 2025

Parksense Unavailable. While reversing we backed into another vehicle. Normally, the parking brakes if we get to close or at least a warning that we are approaching a potential hazard.

Crash

Incident date: Jun 20, 2025

Parksense Unavailable. While reversing we backed into another vehicle. Normally, the parking brakes if we get to close or at least a warning that we are approaching a potential hazard.

Crash

Incident date: Jun 18, 2025

This is a PHEV and upon returning to my vehicle after being plugged into a Rivian public EV charge station I found that the charger handle overheated and smoking. When I left the vehicle 45 minutes earlier it was charging with no issues whatsoever. When I removed that handle, a large piece of the charge terminal came out of the handle a remained attached to my charge port. It was one of the connec... Read more

Incident date: May 28, 2025

The contact owns a 2023 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 25V302000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not exp... Read more

Incident date: Jul 10, 2025

I was pulling up to a red stoplight to stop and the vehicle sputtered to a stop & the engine stalled and I tried to restart the vehicle & it immediately died 2 times. On the 2rd time starting the vehicle it stayed one, I had put on my hazard lights by this time as the light had already turned green and the 2 cars behind me had pulled around me to go through the intersection. Once my car started ag... Read more

Incident date: Jul 11, 2025

The contact owns a 2002 Chrysler 300M. The contact stated that while the vehicle was parked, the front driver's seat back fractured. The contact stated that upon sitting in the front driver's seat, the seat back collapsed and landed on the rear seat. The contact attempted to adjust the seat however, the front driver's seat failed to adjust. The vehicle was not diagnosed or repaired by an independe... Read more

Incident date: Jul 13, 2025

I have received the message "Service Airbag System" on my dashboard along with the Airbag light being on and red in color. My vehicle is currently not being shown as being part of the recall for 2022 chrysler pacificas but I believe it should be. This is a safety issue and I am concerned about driving my vehicle with my children.

Incident date: Jul 13, 2025

While driving on interstate, red turtle indicator came on and engine shut down.

Incident date: Jul 13, 2025

While driving on interstate, red turtle indicator came on and engine shut down.

Incident date: Jul 11, 2025

For the third time the cable in the 2nd row seat has failed. I have had them repaired before. When the cable fails the seat snaps foward & cannot be locked into position.

Incident date: Jul 10, 2025

The contact rented a 2025 Chrysler Pacifica. The contact stated that while driving approximately 65 MPH with the adaptive cruise control mode activated, the message "Adaptive Cruise Control Off" was displayed, and the vehicle suddenly experienced unintended acceleration. The contact stated that the vehicle exceeded 100 MPH and failed to decelerate upon depressing the brake pedal. The contact state... Read more

Incident date: Jul 10, 2025

The contact rented a 2025 Chrysler Pacifica. The contact stated that while driving approximately 65 MPH with the adaptive cruise control mode activated, the message "Adaptive Cruise Control Off" was displayed, and the vehicle suddenly experienced unintended acceleration. The contact stated that the vehicle exceeded 100 MPH and failed to decelerate upon depressing the brake pedal. The contact state... Read more

Incident date: Jul 10, 2025

On [XXX] while traveling on the interstate the car issued a warning engine light and turtle image to pull off the road as the car would shut off, immediately it had no power, maybe could only go 30 mph. Took the car in on 5/10 which was the earliest appt. Said they did a software update, gave the car back. Took the car again on [XXX] when the same warning appeared again on the interstate, same sit... Read more

Incident date: Jul 10, 2025

On [XXX] while traveling on the interstate the car issued a warning engine light and turtle image to pull off the road as the car would shut off, immediately it had no power, maybe could only go 30 mph. Took the car in on 5/10 which was the earliest appt. Said they did a software update, gave the car back. Took the car again on [XXX] when the same warning appeared again on the interstate, same sit... Read more

Incident date: Jul 10, 2025

On [XXX] while traveling on the interstate the car issued a warning engine light and turtle image to pull off the road as the car would shut off, immediately it had no power, maybe could only go 30 mph. Took the car in on 5/10 which was the earliest appt. Said they did a software update, gave the car back. Took the car again on [XXX] when the same warning appeared again on the interstate, same sit... Read more

Incident date: Jun 14, 2023

The contact owned a 2022 Chrysler Pacifica. The contact stated that while driving approximately 55 MPH, a very loud snapping noise had suddenly occurred, and the message "Stability System Activated" displayed before the steering wheel suddenly turned to the right, causing the driver to lose control of the vehicle to crash and roll over multiple times. The police and first responders were called to... Read more

Crash 2 injured

Incident date: Jun 14, 2023

The contact owned a 2022 Chrysler Pacifica. The contact stated that while driving approximately 55 MPH, a very loud snapping noise had suddenly occurred, and the message "Stability System Activated" displayed before the steering wheel suddenly turned to the right, causing the driver to lose control of the vehicle to crash and roll over multiple times. The police and first responders were called to... Read more

Crash 2 injured

Incident date: Jun 30, 2025

1. Brakes give way and cannot stop car until halfway into intersection. Brake is metal to metal. Hear clanking sound………. Also 2. When stepping on brake, car speeds up. I’ve had 2 accidents by rear ending car in front of me. This has happened 4-5 times this past year.

Crash

Incident date: Jun 30, 2025

1. Brakes give way and cannot stop car until halfway into intersection. Brake is metal to metal. Hear clanking sound………. Also 2. When stepping on brake, car speeds up. I’ve had 2 accidents by rear ending car in front of me. This has happened 4-5 times this past year.

Crash

Incident date: Jul 9, 2025

My passenger airbag spontaneously deployed without an impact when it was parked. This shattered the windshield and expelled plastic dashboard pieces and glass everywhere. My daughter and I had just exited the car so there were no injuries. Had we not stopped this may have deployed on the road or if my passenger had waited in the car caused serious injuries. I contacted Chrystler to report this saf... Read more