Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
Incident date: Sep 9, 2025
When accelerating to pass another car in front of us on a 2 lane highway we experienced a loss of power and all instrumentation flashed on/off/on, then it posted a check engine light and stated that auto start stop wasn't working. Power came back and we finished the pass but it could have resulted in a head on collision.
Incident date: Jul 5, 2025
Bought my car June 3 2025. 8-10-25 at the dealer for another issue I mentioned about hear a squeek in the engine compartment, more so with the air on. Dealer stats can't hear squeek. Had to take back again on 9-9 for the other issue again and told dealer about still hearing squeek. Dealer stats can't hear unless removing oil cap and that there is a tsb that it's normal? Stated my mother's 25 yea... Read more
Incident date: Jul 5, 2025
The contact owns a 2020 Ram 3500. The contact stated that while driving at various speeds, the vehicle made an abnormal ticking sound. The vehicle was taken to the dealer, where it was diagnosed with high-pressure fuel pump failure, but the vehicle was not repaired at the time. The contact stated that upon pulling into a parking lot, the vehicle stalled. The vehicle failed to restart and was towed... Read more
Incident date: Jul 9, 2025
The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling). The contact had been calling the local dealer to schedule an appointment; however, the contact was informed that parts were not yet available and that the manufacturer would mail another letter when parts became available. The contact stated that the vehicle was ... Read more
Incident date: Jul 9, 2025
The paint on our 2018 Honda Accord is fading and the clear coat is no longer on the car on the areas of the hood, trunk and roof at this point. The roof is having issues with the paint peeling and rusting in all four corners. We have reached out to our Honda dealership and did not receive any help with this issue. This car is great shape inside and out except the paint issue. The paint shoul... Read more
Incident date: Aug 19, 2025
The shift to park in my 2018 GMC Acadia was faulty. On many occasions and randomly, the car would be in park but would not turn off, saying I needed to shift it to park in order to turn the car off. This has left me unable to turn my car off resulting in dead batteries and missed appointments and being late for work. This defect is well documented by GM in TSBs PIT5616A, 18-NA-297, and 19-NA... Read more
Incident date: Aug 8, 2025
So I bought this Cadillac Escalade V 2023 with about 26k miles on it and I only had the vehicle for about 13 days and I got a light on my dash board and I had a mechanic check this for me and he told me that the whole entire break system was failing and needed to be replaced so I then took it back to the dealership I bought it from and they told me they had no idea since it was a certified pre own... Read more
Incident date: Aug 8, 2025
So I bought this Cadillac Escalade V 2023 with about 26k miles on it and I only had the vehicle for about 13 days and I got a light on my dash board and I had a mechanic check this for me and he told me that the whole entire break system was failing and needed to be replaced so I then took it back to the dealership I bought it from and they told me they had no idea since it was a certified pre own... Read more
Incident date: Jul 2, 2025
The contact owns a 2021 Subaru Outback. The contact received notification of NHTSA Campaign Number: 24V227000 (Air Bags); however, the part to do the recall repair was unavailable. The dealer was contacted. The dealer confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufa... Read more
Incident date: Jul 2, 2025
The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Incident date: Aug 14, 2025
On [XXX], I was driving my recently purchased 2018 Tesla Model S (VIN: [XXX], mileage approx. [30,536]). The vehicle was purchased directly through Tesla’s app in late August 2025 and delivered to me the same day of the incident. Approximately 4.5 hours after delivery, while driving with my son, white smoke began to come out of the cabin air vents. Within minutes, the smoke turned black and rap... Read more
Fire
Incident date: Aug 14, 2025
The rear trunk smashed my fingers. I pressed the open button on the rear trunk and heard it unlatch. I stuck my hand under the trunk to try to help it open up. The trunk quickly reached, smashing my fingers. I was able to press the open button again and lift the trunk up. The could break someone’s fingers off completely, especially a small child. A warning is 100% necessary. I thought it was unl... Read more
1 injured
Incident date: Sep 1, 2023
Hybrid system failure alert (red wrench)– the vehicle has shut down while driving, including on highways. When the light goes on – it has braked on its own without me touching the pedal. DCI- is the code the dealership says is coming up No fix for it
Incident date: Jan 1, 2023
We started to notice a rough idle when starting the vehicle, the check engine light came on. The rough idle continued to get worse. We took it to a Certified Mechanic to have it inspected. Based upon the check engine status, they did further diagnosis through various tests. They determined that the coolant appeared to be seeping into the #1 cylinder. They checked the Ford website for any recalls ... Read more
Incident date: Dec 1, 2023
All warning lights and audible alarms started going off at the same time. EPS, ABS, Auto Hold, Collision warning, Air bags, All wheel drive, brake system, and more.1st time it happened was [XXX], while driving. The car was drivable but I did notice a difference in braking and acceleration. I parked and turned off the car. I did turn the car back on several times and the alarms continued. I finally... Read more
Incident date: Oct 1, 2020
The water pump failed on my Taurus, leaking coolant my into the engine, causing irrepairable damage
Incident date: Sep 1, 2022
The contact owns a 2021 Chevrolet Tahoe. The contact stated that while his wife was driving at undisclosed speeds, there was an abnormal ticking sound coming from the vehicle. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed, and determined that the cylinder #1 left side lifters and push rod had collapsed. The lifters and push rod as... Read more
Incident date: Sep 1, 2022
The contact owns a 2016 Hyundai Santa Fe Sport. The contact stated that while driving uphill, the vehicle failed to accelerate above 10 MPH. There was a burning odor coming from the vehicle with the check engine warning light illuminated. The contact stated that the engine had previously been replaced, but the failure persisted. The vehicle was towed to the dealer, who determined that the knock se... Read more
Incident date: Jul 1, 2025
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (FUEL SYSTEM, GASOLINE). The contact stated that the dealer was contacted; however, the contact was informed that parts were not yet available. The vehicle was not repaired. The manufacturer was contacted about parts availability. The contact had not experienced a failure.
Incident date: Aug 25, 2025
The salespeople are very unprofessional and don’t take the wellbeing and safety of their customers or the surrounding public seriously. My husband and I went to Stark to test drive a couple of their cars. The first car that we test drove the Honda Civic should have been properly repaired first before ever being placed on the lot. To even get the parking brake lowered, my husband had to disassemb... Read more
Incident date: Jul 9, 2025
Vehicle experiences a loss a power will driving. A lawsuit for defective throttle control and pedal position sensor was filed but eventually dismissed. GM is aware of the issue but has done nothing to fix it
Incident date: Sep 9, 2025
The contact owns a 2021 Ford Bronco. The contact received notification of NHTSA Campaign Number: 25V025000 (SUSPENSION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Incident date: Jul 2, 2025
Driving down the highway (open road) and the sunroof spontaneously shattered.
Incident date: Aug 4, 2025
On [XXX], while driving at approximately 50 mph on [XXX], the vehicle experienced a sudden and complete loss of power accompanied by severe shuddering. Multiple warning lights illuminated on the dashboard, including the check engine light. The vehicle would momentarily regain power before failing again. This created a significant safety hazard, as I was unable to maintain speed or accelerate safel... Read more
Incident date: Sep 9, 2022
The contact owns a 2024 Honda Ridgeline. The contact stated that while driving at 55 MPH, there was an extremely loud banging noise detected, and the sunroof exploded upward and outward without warning or impact. The driver and his wife sustained a piercing, ringing sound in the ears, but medical attention was not provided. The local dealer was contacted, where it was diagnosed, but they were unab... Read more
2 injured
Incident date: Sep 1, 2023
Car has 60,675 miles with a blown head gasket. Prior to blown head gasket vehicle was brought to Honda in April 2025 for overheating, rough start and leaking coolant and was told fuel pump had a recall so it was changed, Honda did the recall repairs, performed oil change and checked everything else and released the car in working order but a week later after adding 175 miles more to the car it st... Read more
Incident date: Aug 15, 2024
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the cruise control failed to activate as intended. The traction control and ABS warning lights were illuminated. Several local dealers were conta... Read more
Incident date: Feb 9, 2025
Service Antilock Brake System. Service Shifter. Service 4WD. Loss communication with MPH. ABS light. Traction Control. Power Steering Failing. BRAKE. Doors Lock/Unlock. Vehicle shut down while I was driving and locked me out completely. Replaced Part No. 68321746AA-001 Vehicle was taken to four auto shops. None were able to diagnosed the issue. Mopar shop wanted to charge over $1,600 to replac... Read more
Incident date: Jul 1, 2025
The contact owns a 2020 Jeep Compass. The contact stated that the 4WD engaged and disengaged while driving down the road. The contact stated that the brakes locked up while 35 MPH. Additionally, the computer became inoperable. The contact stated that the battery was replaced, but the vehicle failed to charge. The contact stated that the vehicle failed to start. The Service 4WD message was displaye... Read more
Incident date: Jul 23, 2025
As I was stopped, my rear windshield spontaneously exploded. There were no outside factors, no rocks, no external trauma.
Incident date: May 15, 2025
Vehicle displayed numerous warning lights and messages like Emission system problem and other messages on the cluster gauge. Traveling on the interstate, the vehicle would not accelerate or maintain proper speed. Turned on the emergency flashers to warn other drivers to avoid an accident. Brought it to the dealership and found code P0087 Fuel Rail Pressure Too Low and informed me that the low pres... Read more
Incident date: Jun 15, 2025
At 80000 miles, the car started stuttering while shifting between 2 to 4th gears. The dealer diagnosed it as a bad Torque Coverter. I had this fixed and the check engine light came on as the car started missing and slipping gears. The next correction will be a transmission replacement, as the car is slipping and missing while trying to accelerate and decelerate. This is causing lurching and la... Read more
Incident date: Sep 4, 2025
Transmission gears were not running properly. On a Saturday evening the car was sleeping when slowing down and the following morning it completely died. Ford is reporting to me that I need a new transmission and I am only 1K miles over the warranty. i have read on line from several others with the 2020 explorer having this issue or the tranny dieing within 10-20K miles after warranty.
Incident date: Sep 29, 2023
Transmission gears were not running properly. On a Saturday evening the car was sleeping when slowing down and the following morning it completely died. Ford is reporting to me that I need a new transmission and I am only 1K miles over the warranty. i have read on line from several others with the 2020 explorer having this issue or the tranny dieing within 10-20K miles after warranty.
Incident date: Oct 1, 2024
Report is related to the probe into a sticking sensation on gradual turns. Particularly when at the 1 and 11 o clock position.
Incident date: Aug 31, 2024
Samochodem szarpie na niższych biegach, nierówno chodzi silnik i przy zmianie biegów też szarpie.
Incident date: Aug 21, 2025
my 2018 MAZDA CX-9 safety issue SCBS / SBS, LAS / LDWS, MASTER AND/OR HBC WARNING LIGHTS Forward sensing camera (FSC) stops functioning cause my car run rough even depress accelration and those light came on dashbaord -Forworad smart city brake support malfunction -smart brake system -front camera sensor malfunction
Incident date: Aug 21, 2025
my 2018 MAZDA CX-9 safety issue SCBS / SBS, LAS / LDWS, MASTER AND/OR HBC WARNING LIGHTS Forward sensing camera (FSC) stops functioning cause my car run rough even depress accelration and those light came on dashbaord -Forworad smart city brake support malfunction -smart brake system -front camera sensor malfunction
Incident date: Aug 20, 2025
Sluggish acceleration, after I got an oil change a few weeks ago. No warning lights whatsoever, I’m thinking it’s the transmission , taking awhile to speed up especially on highway
Incident date: Jun 18, 2023
Sluggish acceleration, after I got an oil change a few weeks ago. No warning lights whatsoever, I’m thinking it’s the transmission , taking awhile to speed up especially on highway
Incident date: Mar 11, 2024
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC). The contact stated that the local dealer was contacted; however, the contact was informed that parts were not yet available. The vehicle was not repaired. The manufacturer was contacted about parts availability. The contact had not experienced a failure.
Incident date: Feb 10, 2022
We own a 2021 Kia Telluride which we bought new, have changed the oil as expected and had the 100,000 mile check completed. It now has about 116,000 miles and has been a great and safe car, until now. On a random trip home, traveling on a busy highway, we had to pull over because we suddenly lost power. Our children were in the car and this was very dangerous on a very busy highway. We had it towe... Read more
Incident date: Mar 17, 2025
The contact owns a 2021 Ford Bronco Sport. The contact stated that the rear seat belt monitor fault service required message was displayed. The button had to be depressed and reset. The contact received NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The failure ... Read more
Incident date: Jul 1, 2025
Recall notice from manufacturer since at least September 2024, and no fix has been made yet. Based on manufacturer note: Water Pump Connector May Short Circuit -- Risk Rank = Fire Concerned since problem not addressed for more than a year
Incident date: Aug 22, 2025
In a no fault accident, I was passenger. When the collision happened, I was wearing seatbelt, and then I was up in the dash/ windshield, there were flames, smoke. The airbags had "exploded" The seatbelt was hanging out of the passenger door after I exited. Still dangling out the door where it did not retract. I busted the windshield with my head, concussion, four teeth porcelain knocked out of th... Read more
Crash
Fire
2 injured
Incident date: Sep 1, 2025
The vehicle will completely stop at a red light or in park. Today while in traffic, the car turned completely off. I had to manually restart the car.
Incident date: Sep 5, 2025
When I turn on the car, the "BRAKE SYSTEM" warning light appears, along with several alerts that disable all Honda safety features, including: 1. Road Departure Mitigation System Problem 2. Auto High-Beam Problem 3. Adaptive Cruise Control Problem 4. Lane Keeping Assist Problem 5. Collision Mitigation System Problem After taking the vehicle to a Honda dealership, the diagnosis was a failure ... Read more
Incident date: Sep 5, 2025
One day, I tried to start my vehicle using the push start button, and it fell off into a hole. There were no indications or warning signs that the button was loose or needed to be replaced. When I took my vehicle to the dealership where I originally purchased it for routine maintenance, they never mentioned that the button had worn out. If it were an emergency situation where I had to turn the veh... Read more
Incident date: Sep 5, 2025
As I was driving my car felt like if it went on neutral. I almost crashed. Stopped. Then it would not come off of park. I kept putting it on drive and it automatically kept going into park mode. The car was still running though. And turns on. It still wont drive. Turns on but doesn't go onto drive mode.
Incident date: Aug 21, 2025
Vehicle Make: Cadillac Vehicle Model: Escalade Model Year: 2022 Component(s) Affected: Engine, Fuel System, Powertrain, Vehicle Stability Control Incident Date: [Insert Date of Incident] Mileage at Time of Incident: [Insert Approximate Mileage] Summary of Complaint: While driving my 2022 Cadillac Escalade at approximately 70 mph on the highway, the vehicle suddenly lost all power and stability. Th... Read more