Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Oct 1, 2025
The contact owns a 2019 Honda Odyssey. The contact stated that while driving at 25-30 MPH on an icy road surface, the vehicle spun uncontrollably and crashed into a tree on the side of the road. The air bags failed to deploy. There was no warning light illuminated before or after the crash. The police officers arrived at the scene, but it was unknown whether a police report was filed. An ambulanc... Read more
Crash
1 injured
Incident date: Dec 23, 2025
The contact owns a 2023 Jeep Wrangler. The contact stated that upon pressing the Push to Start button to start the vehicle, the vehicle failed to start. The vehicle was towed to the dealer, where the battery was replaced; however, the failure recurred approximately 3 months later. The contact stated that the vehicle failed to start; however, the interior lights, the exterior lights, the windshield... Read more
Incident date: Dec 23, 2025
My vehicle had check engine lights on throughout the last couple of years. Every time I bought it to the dealer, they ignored it and said the light went off. The machine doesn't pick up anything. Now the check engine light is on and the cylinder head and diagnostic head, something is wrong. They will fix the diagnostic head but not the cylinder head. The dealership knew there was ongoing issue... Read more
Incident date: Dec 23, 2025
On October 16th our ICCU blew. I know Hyundai says this only affects 1% of vehicles, but the 2 people we also know with the same car have had the same failure, so this seems impossible so I wanted to report it. - The ICCU broke and fuse blew while charging. It blew while charging at 24 amps and actually blew the adjacent breaker as well in our panel. - The ICCU and main fuse were confirmed to be... Read more
Incident date: Dec 21, 2025
While driving at approximately 65 mph on I-35 in moderate traffic, the vehicle experienced a sudden and complete loss of motive power. I was positioned in the far-right lane at the time of the incident. A notification message appeared on the dashboard screen (likely the "Stop Safely" or "Service Hybrid System" warning); however, there was no accompanying audible warning tone to alert me to the sev... Read more
Incident date: Dec 21, 2025
The engine began exhibiting symptoms consistent with the known bearing wear defect covered under the manufacturer’s safety recall, including knocking noises, loss of power, and engine malfunction. The condition worsened to the point that the vehicle became unsafe to operate due to the risk of engine seizure and sudden loss of propulsion while driving. The vehicle was inspected by a Kia dealersh... Read more
Incident date: Jan 2, 2026
The contact owns a 2023 Toyota Tundra. The contact stated that while driving approximately 60 MPH, the instrument cluster went black, and the vehicle started losing motive power. The contact stated that the vehicle stalled but almost immediately restarted. The contact was able to keep driving, but the vehicle failed to respond while depressing the accelerator pedal. The vehicle was taken to a loca... Read more
Incident date: Jan 2, 2026
Supplemental Update – Ongoing Safety Concerns and Extended Loss of Use Since submitting my initial complaint, my leased Hyundai vehicle (VIN [XXX] ) has now been presented for service for the third time for the same unresolved safety-related issues. The vehicle has been held by the dealership for eight (8) consecutive days during this service visit with no resolution and no clear timeline for... Read more
Incident date: Jan 5, 2026
On or around October 17th 2025 I purchased a 2019 Kia OPT un aware that the vehicle had recall problems. Once I realized the vehicle had problems I took it to get it checked out. I only had the vehicle for 2 days before the problems occurred. The Kia service center fixed the recalls all except the bearing failure. They had my car for almost 30 because we went back and forth over this issue. This r... Read more
Incident date: Nov 29, 2025
In January 2024 we were driving on the interstate when the left front A-Pillar trim part around windshield came off and hit our windshield, then flew off on the highway. We received a recall from Ford in February 2024, to date they claim they still don't have the part to repair, we now have water that leaks into the car when it rains. Which is creating issue inside our car. it has now been two yea... Read more
Incident date: Dec 25, 2025
My vehicle is subject to active recall 68C involving high-voltage battery fire risk in Jeep 4xe vehicles. Manufacturer has confirmed recall applies to this vehicle, but no remedy is currently available. I have been instructed to limit charging and parking due to risk of thermal event/fire. This creates an ongoing safety risk to myself, family, my home, nearby properties and others. My vehicle rema... Read more
Incident date: Aug 13, 2025
Airbags did not deploy no indicator light came on before nor after I was struck from my driver side front area and yes it is available for inspection upon request. My safety along with my sisters safety was put at risk due to the negligence and cheapness of the dealership I purchased the car from also from there misleading information and improper inspection before selling me the car Car has not... Read more
Crash
CHRYSLER
TOWN AND COUNTRY
(2012) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Jan 2, 2026
Incident date: Dec 25, 2025
When my car hit 40000 miles or so, I started getting all sorts of warning lights showing up when I turned my car on. Took my car in to Honda today, and they said upon checking it that the multifunction camera which is located behind the rear view mirror has stopped working. The car has 44,500 miles on it. It has been in no accidents. There seems to be no reason for such a part to just stop working... Read more
Incident date: Nov 28, 2025
Started my car and it made a noise that didnt sound good. Took it to Van Chevrolet and they said it was my turbo. My car is under 100,000 miles, 2019, and giving the code that should qualify it on the recall list. They are trying to charge me 4000 to fix and have not given a rental which is about to make me lose everything.
Incident date: Feb 3, 2025
In January of 2025 the rear windshield suddenly blew a hole in it after starting the vehicle with the remote start. I was advised that due to the cold temperatures and then the heat from the rear defrost caused this to occur. On Wednesday 12/31/25, the same exact thing happened. My vehicle was parked at my home in the garage when I remote started it. A few minutes later, my daughter and I got in,... Read more
Incident date: Feb 3, 2025
Automatic transmission. The car does not go to park when selecting park, it goes into neutral mode. It does not park at all.
Incident date: Feb 3, 2025
Automatic transmission. The car does not go to park when selecting park, it goes into neutral mode. It does not park at all.
Incident date: Jan 1, 2026
Warning alerts including: Service electric system, Regenerative battery system not available, service transmission, Vehicle will shut down, then car dies Car towed Aug 11 at 807 miles, Dec 8th at 2707 miles, many time intermittently car does not start, been to RON TOKIN Dodge Service few times for these problems. we are told "can not duplicate concerns" will not release service BULLETINS TO us.
Incident date: Dec 29, 2025
The original equipment (OE) tires (Size: 225/40R18) on a 2023 vehicle exhibited severe, deep concentric cracking on the outer sidewalls and near the bead/rim line of all four tires at approximately 30,000 miles. The safety of the driver and passengers was put at extreme risk as the structural integrity of the tires was compromised, posing an imminent threat of catastrophic high-speed blowouts on t... Read more
Incident date: Dec 18, 2025
I am reporting a failure by Volkswagen Group of America to provide a safe and timely remedy for Safety Recall 23V-215. Per the manufacturer's notice, the front passenger seat is unsafe for use until repaired. I physically surrendered my vehicle to Merced VW on Dec 29, 2025, due to this grounding safety risk. However, both the dealership and VW Corporate (Case #07228209) have refused to provide a c... Read more
Incident date: Dec 29, 2025
Subject: Safety Complaint – 2024 Jeep Wrangler 4xe (VIN: [XXX] ) – Recall 68C High Voltage Battery Fire Risk Dear NHTSA Office of Defects Investigation, I am filing this safety complaint for my leased 2024 Jeep Wrangler 4xe Plug-in Hybrid (VIN: [XXX] ) regarding Safety Recall 68C (NHTSA Campaign Number 25V-741) – High Voltage Battery Defect. The recall notice states that the HV battery may b... Read more
Incident date: Dec 19, 2025
The contact owns a 2018 Ford Edge. The contact stated that while his wife was driving at 20 MPH in a parking lot, the brakes became inoperable. The low brake fluid warning light illuminated after the failure. The driver was able to drive safely to her residence. The contact related the failure to NHTSA Campaign Number 25V544000 (Service Brakes, Hydraulic). The contact called the local dealer, who... Read more
Incident date: Nov 21, 2025
The truck had a horrible shift from 3-5 that makes it hard to even get up to speed correctly and when getting up to around 2.5k-3k rpm it seems to slip makes a loud bang and the catch again and continues to go. It makes the truck annoying to drive and also feels like it’s just going to completely give out one day
CHRYSLER
TOWN AND COUNTRY
(2010) - STRUCTURE:BODY
Dec 29, 2025
Incident date: Oct 22, 2025
The color of my Prius 2010 starts with 070, blizzard white pearl. The body started peeling. I have visited Toyota dealer on 12/29/25 with this issue and got to know that this issue is well known but the service campaign was finished around June, 2025. I own this car from 2023, October and visiting Toyota dealers for services regularly, but never thought that this issue was a common issue by Toyota... Read more
Incident date: Dec 18, 2025
The engine has been making humming noise which is getting louder with time
Incident date: Dec 27, 2025
The high-voltage battery on my 2022 Nissan Leaf is subject to Recall 25V655. The recall notice states that the battery cells can develop excessive lithium deposits, which increases electrical resistance and can cause rapid battery heating during Level 3 fast charging. Nissan instructs owners not to use Level 3 charging at all until a “remedy” is available. The issue is that the remedy describ... Read more
Incident date: Dec 27, 2025
The high-voltage battery on my 2022 Nissan Leaf is subject to Recall 25V655. The recall notice states that the battery cells can develop excessive lithium deposits, which increases electrical resistance and can cause rapid battery heating during Level 3 fast charging. Nissan instructs owners not to use Level 3 charging at all until a “remedy” is available. The issue is that the remedy describ... Read more
Incident date: Dec 27, 2025
ABS light and traction control lights on, on dash. With these lights on, the cruise control and 4x4 do not work. One garage replaced front right axle, wheel bearing, brake rotor, brake pads, and ABS sensor. Lights were then out for a day but then came back. Took to a second garage and they replaced right rear ABS sensor. Lights went out for another day and then came back. They are still on. Becaus... Read more
Incident date: Dec 27, 2025
Rear window shattered spontaneously ~11/24/25. It was replaced by an approved glass company (insurance) and it again shattered spontaneously ~12/24/25 and was again replaced.
CHRYSLER
TOWN AND COUNTRY
(2012) - SERVICE BRAKES
Dec 26, 2025
Incident date: Dec 26, 2025
I believe there was an issue with the ABS system that kept me from stopping the vehicle, as speed was increasing while going downhill with the brake pedal pushed hard. I was forced to make the choice to steer the vehicle into a mountainside to stop it before I ended up over the side of the mountain road. The vehicle then tipped over, coming to a stop.
Crash
Incident date: Dec 24, 2025
The brake system malfunctioned suddenly. While driving and while stopped, the brake pedal became very hard and braking behavior became unpredictable. The vehicle sometimes brakes aggressively and other times requires excessive pedal force to stop. The ABS and BRAKE warning lights illuminated. The vehicle no longer provides normal braking assistance. This issue is related to a failure of the brak... Read more
Incident date: Oct 1, 2024
ECM Engine Control Module TCM Transmission Range Sensor TCM Transmission Control Module While driving in a 45 MPH speed zone in heavy traffic, the vehicle suddenly lost power and abruptly slowed down causing a number of other vehicles to have to break and swerve . Problem confirmed through ONSTAR Diagnosis As of this date, the GM dealer has not confirmed the problem. No other inspections have ... Read more
Incident date: Jul 4, 2025
- I have experienced a sudden loss of engine power and speed on 5 occasions. Very scary and dangerous to completely lose power on the highway with cars behind you. Had to pull off onto the shoulder(s) in dangerous conditions, with two young kids in the backseat. Hazards, turn off the car, restart the car, etc. - When the power loss happens, the vehicle's dashboard lights turn on, including the... Read more
Incident date: Jul 4, 2025
- I have experienced a sudden loss of engine power and speed on 5 occasions. Very scary and dangerous to completely lose power on the highway with cars behind you. Had to pull off onto the shoulder(s) in dangerous conditions, with two young kids in the backseat. Hazards, turn off the car, restart the car, etc. - When the power loss happens, the vehicle's dashboard lights turn on, including the... Read more
Incident date: Jul 4, 2025
I bought this vehicle brand new on January 18th 2025 and it has been into the dealership 3 times now for a backup camera malfunction. My rear traffic alert or any of my other safety features when backing up are not working. On several occasions the entire instrument display including my speedometer and everything has completely blacked out.
Incident date: Dec 23, 2025
Steering rack and pinion locked up while driving, delayed inputs, unsafe at high speed. Service power steering light came on, disappeared shortly after with steering inputs still jumpy and hard to control.
Incident date: Dec 11, 2025
Dear National Highway Traffic Safety Administration (NHTSA),I am submitting this report to express a serious safety concern with my 2015 Buick Verano, which I believe is unsafe for shorter drivers due to poor visibility and design limitations.I received this car as a gift from my father, but the moment I drove it off the lot, I realized I could not safely operate it. I am 4 feet 11 inches tall, an... Read more
Incident date: Dec 11, 2025
Dear National Highway Traffic Safety Administration (NHTSA),I am submitting this report to express a serious safety concern with my 2015 Buick Verano, which I believe is unsafe for shorter drivers due to poor visibility and design limitations.I received this car as a gift from my father, but the moment I drove it off the lot, I realized I could not safely operate it. I am 4 feet 11 inches tall, an... Read more
Incident date: Dec 11, 2025
Vehicle experienced uncommanded automatic emergency braking with no warnings or obstacles present. Sudden hard braking caused fear of collision. Children were in vehicle as well as two adults. Vehicle has prior collision repairs. Owner fears highway driving due to risk of recurrence.
Incident date: Nov 10, 2025
Honda needs to recall all the newer vehicles starting with 2018 to 2024. All lights on the dashboard is on and while I’m on highway, the car would apply the brake itself and when I released my foot from the pedal, the car run smoothly again. I took the car to Honda dealership last year and I was charged over 1500 dollars, still the car is having the same issue. This is frustrating. Today, the ca... Read more
Incident date: Dec 19, 2025
Vehicle: 2021 GMC Denali Mileage: ~48,000 miles Purchase Price: $62,000 Issue: Airbags & crash sensors failed to deploy Complaint Text: I am filing a safety complaint regarding my 2021 GMC Denali. I was involved in a rear-end collision at approximately 45 mph, where I struck another vehicle straight on from behind. The impact was severe enough to total my vehicle, yet no airbags deployed, and no... Read more
Crash
1 injured
Incident date: Dec 19, 2025
I own a 2014 Honda CR-V. Since around November 2022 I have repeatedly experienced an intermittent “bounce” or shudder when accelerating, especially around 20–25 mph and sometimes at higher speeds (around 45 mph and above). The vehicle feels like it briefly loses power or slips before catching again, and the check-engine light has come on and off during this period. I took the vehicle to Sto... Read more
Crash
2 injured
Incident date: Dec 19, 2025
I own a 2014 Honda CR-V. Since around November 2022 I have repeatedly experienced an intermittent “bounce” or shudder when accelerating, especially around 20–25 mph and sometimes at higher speeds (around 45 mph and above). The vehicle feels like it briefly loses power or slips before catching again, and the check-engine light has come on and off during this period. I took the vehicle to Sto... Read more
Crash
2 injured
Incident date: Dec 15, 2025
ABS Module and or HCU finally quit working. Loss of cruise control, ESC (traction control), 4x4 and speed sensor not registering. Had now storm around the 1st of December and got stuck on road in front of house due to loss of traction control and 4x4 not engaging. Dealer had said 4x4 was working when they informed me the ABS module needed replacement. It currently at a private diesel repair shop a... Read more
Incident date: Dec 15, 2025
ABS Module and or HCU finally quit working. Loss of cruise control, ESC (traction control), 4x4 and speed sensor not registering. Had now storm around the 1st of December and got stuck on road in front of house due to loss of traction control and 4x4 not engaging. Dealer had said 4x4 was working when they informed me the ABS module needed replacement. It currently at a private diesel repair shop a... Read more
Incident date: May 1, 2024
The engine failed at approximately 44,000 miles. The vehicle uses a wet timing belt engine design, where the timing belt runs inside the engine oil. The engine suddenly stopped working and now requires a full engine replacement. This failure happened much earlier than expected for a modern vehicle and could be a safety risk if the engine fails while driving.
Incident date: Dec 18, 2025
I MOVED INTO A PARKING SPOT AND PUSHED THE BRAKES TO STOP BUT THE CAR ACCELERATED AND HIT A TREE. HOWEVER WHEN THE POLICE DROVE THE CAR OUT OF THE PARKING SPOT THE BRAKES WERE WORKING PROPERLY.
Crash
Incident date: Dec 18, 2025
My fiance has a 2018 Honda Accord Sport Touring, this past Sunday he was giving me a ride and about 5 min of driving , after stopping for a red light , the light turned green he pushed the pedal and the car starting moving then all of a sudden warning lights were flashing , the engine light , remote not in car, oil light, air bag , low tire, etc. there was alot at the same time when the warning li... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - UNKNOWN OR OTHER
Dec 18, 2025
Incident date: Jul 1, 2025
I recently purchased a 2020 Tesla Model 3 Long Range AWD (VIN [XXX] internal systems and service records show that all recalls for this vehicle have been completed and closed. However, the NHTSA VIN lookup still shows seven open recalls. This is causing a major issue because I am participating in a California clean transportation incentive program (Replace Your Ride), which requires that all reca... Read more
Incident date: Dec 17, 2025
Vehicle: 2023 Toyota RAV4 Prime Plug-In Hybrid Component/System: Digital instrument cluster / dashboard display Description of the problem: The digital instrument cluster intermittently and unpredictably goes completely blank while the vehicle is being driven. When this occurs, all dashboard information is lost, including vehicle speed, fuel and battery level, warning indicators, cruise control s... Read more