Consumer Safety Complaints

Incident date: Jun 9, 2025

The contact owns a 2012 Chrysler Town and Country. The contact stated while driving on the highway at 70 MPH, the vehicle stalled, and the instrument panel turned black, and the steering wheel seized. The contact stated that the failure had occurred temporarily, and the vehicle restarted independently. The contact stated that the failure recurred intermittently while driving. There was no warning ... Read more

Incident date: Jun 9, 2025

The contact owns a 2012 Chrysler Town and Country. The contact stated while driving on the highway at 70 MPH, the vehicle stalled, and the instrument panel turned black, and the steering wheel seized. The contact stated that the failure had occurred temporarily, and the vehicle restarted independently. The contact stated that the failure recurred intermittently while driving. There was no warning ... Read more

Incident date: Feb 6, 2024

I am reporting a serious and ongoing safety defect with my 2017 Chrysler Pacifica (VIN: [XXX] , current mileage 51,875). The vehicle stalls and shuts off unexpectedly while driving, including in intersections, creating a life-threatening hazard. I have reported this issue multiple times to CarMax and Prestige Chrysler Dodge Jeep Ram in Las Vegas, NV, but it remains unresolved. Key points: •... Read more

Incident date: Feb 6, 2024

I am reporting a serious and ongoing safety defect with my 2017 Chrysler Pacifica (VIN: [XXX] , current mileage 51,875). The vehicle stalls and shuts off unexpectedly while driving, including in intersections, creating a life-threatening hazard. I have reported this issue multiple times to CarMax and Prestige Chrysler Dodge Jeep Ram in Las Vegas, NV, but it remains unresolved. Key points: •... Read more

Incident date: Feb 6, 2024

I am reporting a serious and ongoing safety defect with my 2017 Chrysler Pacifica (VIN: [XXX] , current mileage 51,875). The vehicle stalls and shuts off unexpectedly while driving, including in intersections, creating a life-threatening hazard. I have reported this issue multiple times to CarMax and Prestige Chrysler Dodge Jeep Ram in Las Vegas, NV, but it remains unresolved. Key points: •... Read more

Incident date: Jul 19, 2025

The passenger sliding door on my 2021 Chrysler Pacifica is stuck half way open and will not move. The vehicle was parked and we opened the automatic door and it opened fine. I pushed the close button and it closed half way and stopped. The cables that connect the door to the open/close motor are hanging out. I called the Chrysler dealership and they tried to schedule me an appointment next w... Read more

Incident date: Jun 23, 2025

when coming to a stop the van will jerk, and when taking off it acts like it does not want to catch the gear, now we are expirancing no take off, it will not go past 20 miles, and when we try the engine will rev up and will not pick up speed.

Incident date: Jun 23, 2025

when coming to a stop the van will jerk, and when taking off it acts like it does not want to catch the gear, now we are expirancing no take off, it will not go past 20 miles, and when we try the engine will rev up and will not pick up speed.

Incident date: Jul 19, 2025

The contact owned a 2012 Chrysler 200. The contact stated that while her son was driving at an undisclosed speed during night, a bright light suddenly obstructed his view to the roadway. The contact's son veered the steering wheel and suddenly crashed into a traffic signal, where it came to a stop. The traffic pole was knocked down and landed on top of the vehicle, damaging the front windshield an... Read more

Crash

Incident date: Jul 29, 2025

My wife was driving our 2022 Chrylser Pacifica when it died in the middle of an intersection in downtown Austin. She was in the turning lane waiting for the light to change when the auto stop/start feature activated. As the light turned green and she went to proceed, the car started up and then cut back off while simultaneously placing itself in park and all of the lights on the dash began blinkin... Read more

Incident date: Jul 29, 2025

My wife was driving our 2022 Chrylser Pacifica when it died in the middle of an intersection in downtown Austin. She was in the turning lane waiting for the light to change when the auto stop/start feature activated. As the light turned green and she went to proceed, the car started up and then cut back off while simultaneously placing itself in park and all of the lights on the dash began blinkin... Read more

Incident date: Jul 26, 2025

While traveling on an interstate highway at highway speed (65-70 mph), a red turtle warning light came on with the message "Pull over Safely; vehicle will shut off soon." Almost immediately, we lost all power and glided into the right-hand shoulder. We narrowly missed being rear-ended. We got it to a local dealer, where the service department informed us we need a new transmission. The car has les... Read more

Incident date: Jul 26, 2025

While traveling on an interstate highway at highway speed (65-70 mph), a red turtle warning light came on with the message "Pull over Safely; vehicle will shut off soon." Almost immediately, we lost all power and glided into the right-hand shoulder. We narrowly missed being rear-ended. We got it to a local dealer, where the service department informed us we need a new transmission. The car has les... Read more

Incident date: Jul 29, 2025

Emergency brake was engaged, the car lurched forward a significant distance, nearly causing an accident

Incident date: Jul 30, 2025

Couldn't reverse vehicle after buying the vehicle three days ago. My safety and my passengers safety wasn't safe I almost got hit from the front and back trying to reverse the vehicle to go. I can put the vehicle in any other gear and it works but the reverse. i called the vehicle repair shop and bring it in to the shop where I was told they were going to work on the vehicle for free since I only ... Read more

Incident date: Jul 30, 2025

Couldn't reverse vehicle after buying the vehicle three days ago. My safety and my passengers safety wasn't safe I almost got hit from the front and back trying to reverse the vehicle to go. I can put the vehicle in any other gear and it works but the reverse. i called the vehicle repair shop and bring it in to the shop where I was told they were going to work on the vehicle for free since I only ... Read more

Incident date: Jul 30, 2025

Friday, I was stuck in traffic when I noticed my temperature rising. I couldn’t pull to the side or turn my car off or do anything to get me safely out of the situation, my car then reached at what I last seen 275 degrees before shutting down. I had to leave my car setting as it was smoking and undrivable at this point. Later that night I got my car back home and upon further inspection my fan h... Read more

Incident date: Feb 3, 2025

After safety recall 73B was performed on my 2018 Chrysler Pacifica Hybrid on 02/03/2025, the vehicle's check engine light illuminated and it began experiencing charging failures. The component that has failed is the high-voltage (HV) battery pack and its control system. Diagnostic scans performed by a Chrysler dealer on [Date of diagnosis] confirmed trouble codes, including U0412, which indicate ... Read more

Incident date: Jul 28, 2025

Passenger side active head rest deployed suddenly while driving down the road on a hot day (90 degrees with heat factor 100+) Called dealer and they stated extended coverage for this expired June 13. This happened on July 28. They want to order parts, approx 170 USD and charge 108 USD labor. This is a common problem because of manufacturing with inferior plastic parts and it is violent when it pop... Read more

Incident date: Jul 23, 2025

Vehicle was plugged into an outlet inside the resident's garage when smoke began to come from the battery located in the center floor board. Fire crews responded and unplugged the vehicle and pushed it out of the garage and cooled the battery that registered 350 degrees using a thermal imaging camera. No flames were present. National Fire Reporting Incident Number: 25-2040031

Fire

Incident date: Jul 8, 2025

While driving light came on that car was hot. Immediately pulled over and had the van towed. Was told the head gasket was blown which damaged the engine. Engine now needs to be replaced. Cheapest estimate has been $9,000 at a dealership, van isn’t even paid off yet. My 5 children were in the car when this happened I was afraid the vehicle was going to stop in the middle of the rd. No other warni... Read more

Incident date: Jul 28, 2025

While driving and going around a curve to the right, the steering 'locks up' and I need to tug on the steering wheel to bring it back to center. This does not happen every time, but it is becoming more frequent. It most recently happened on Friday, July 25, 2025 and then again today, July 28, 2025.

Incident date: Jul 27, 2025

Driving on the highway, all of a sudden, my car dashboard shows a message that " Vehicle will shut off soon" and the accelerator does not work. It was horrifying; there is no median to pull the vehicle out.

Incident date: Jul 1, 2025

when you are pushing the brakes the brakes want to push against you and go forward. It also wants to not steer the direction that you are steering sometimes making it very dangerous.

Incident date: Jul 1, 2025

when you are pushing the brakes the brakes want to push against you and go forward. It also wants to not steer the direction that you are steering sometimes making it very dangerous.

Incident date: Jul 25, 2025

My back sliding door on the left side just locked up and will not release. This car is a 2016 with only approx 43,600 miles . The door just will not open at all. This has a tsb#23-017-20 i found on line where others have complained

Incident date: May 1, 2025

I have never been in an accident. Airbags bag warning frequently turning on

Incident date: Jul 21, 2025

The start/stop warning light came on randomly. Then shortly after when driving the van the power steering randomly goes out and then comes back on.

Incident date: Jun 1, 2025

Brake pedal loses assist, vehicle continues rolling while pedal fully depressed. Known issue in newer Pacifica models but 2017 excluded despite same symptoms and parts.

Incident date: Jul 4, 2025

The contact owns a 2012 Chrysler 300. The contact stated that while driving at 65 MPH, the temperature gauge had independently increased levels. The contact managed to pull over to the shoulder of the road and was able to restart the vehicle as a temporary repair. The contact stated that while driving at an undisclosed speed, white smoke had leaked through the air vent into the interior cabin befo... Read more

Fire 1 injured

Incident date: Jul 24, 2025

The driver's side active restraint headrest deployed unexpectedly while parked. The vehicle has never been in an accident. Upon inspection, I can see where there are plastic retaining holes that that had a metal retaining pin in it cracked. The metal pin was still in its clip. The vehicle is drivable and available for inspection. The vehicle was parked and unoccupied when the head restraint went ... Read more

Incident date: Jul 20, 2025

Vehicle engine exploded in the middle of the night. Car would remote start on its own as I would lock the doors and walk away prior to the incident. Also the airbag light would come off and on. Notice the day of the incident that the dimmer would disappear and reappear. Very strange I thought. The house could've burned down while we were sleeping. If it wasn't for our neighbors and the quick resp... Read more

Fire

Incident date: Jul 20, 2025

Vehicle engine exploded in the middle of the night. Car would remote start on its own as I would lock the doors and walk away prior to the incident. Also the airbag light would come off and on. Notice the day of the incident that the dimmer would disappear and reappear. Very strange I thought. The house could've burned down while we were sleeping. If it wasn't for our neighbors and the quick resp... Read more

Fire

Incident date: Jul 20, 2025

Vehicle engine exploded in the middle of the night. Car would remote start on its own as I would lock the doors and walk away prior to the incident. Also the airbag light would come off and on. Notice the day of the incident that the dimmer would disappear and reappear. Very strange I thought. The house could've burned down while we were sleeping. If it wasn't for our neighbors and the quick resp... Read more

Fire

Incident date: Jun 18, 2025

A 2015-2016 Chrysler Town & Country and Dodge Grand Caravan recall was issued due to a potential loss of motive power. The transmission pump could seize, causing a loss of hydraulic pressure. This recall also includes 2016 Dodge Journey and Ram ProMaster vehicles. To check if your specific vehicle is affected, you'll need your 17-digit Vehicle Identification Number (VIN). This the issue I have w... Read more

Incident date: May 30, 2025

There was a battery safety recall (72B) letter sent to me for potential fire danger. On the letter, in bold, "a vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle as well as property damage" 3/25 - 3/29 - 72B Recall work at Autonation Dealership completed Since the recall repair, my “service engine” light will intermittently turn on/off... Read more

Incident date: May 30, 2025

There was a battery safety recall (72B) letter sent to me for potential fire danger. On the letter, in bold, "a vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle as well as property damage" 3/25 - 3/29 - 72B Recall work at Autonation Dealership completed Since the recall repair, my “service engine” light will intermittently turn on/off... Read more

Incident date: Jun 25, 2025

Coolant leak in cylinder 3 due to faulty head gasket. Based on the blogs, this is an issue with all Pacifica not just 2018. This requires a full engine replacement which most families cannot afford nor afford to replace the vehicle. If we keep driving it with this issue it becomes a safety issue. Quote is an $11,000 repair.

Incident date: Feb 20, 2025

My vehicle suddenly experienced a loss of power while driving, starting at 62000 miles per hour. Sometimes the same problem occurs again after driving for several hundred miles per hour, and sometimes even after driving for tens of miles per hour. When this problem occurs, the vehicle cannot continue to drive and can only rely on inertia to slide. It must be parked on the side of the road, the eng... Read more

Incident date: Feb 20, 2025

My vehicle suddenly experienced a loss of power while driving, starting at 62000 miles per hour. Sometimes the same problem occurs again after driving for several hundred miles per hour, and sometimes even after driving for tens of miles per hour. When this problem occurs, the vehicle cannot continue to drive and can only rely on inertia to slide. It must be parked on the side of the road, the eng... Read more

Incident date: Feb 20, 2025

My vehicle suddenly experienced a loss of power while driving, starting at 62000 miles per hour. Sometimes the same problem occurs again after driving for several hundred miles per hour, and sometimes even after driving for tens of miles per hour. When this problem occurs, the vehicle cannot continue to drive and can only rely on inertia to slide. It must be parked on the side of the road, the eng... Read more

Incident date: May 8, 2025

The contact owns a 2023 Chrysler Pacifica Plug-In-Hybrid. The contact received notification of NHTSA Campaign Number: 25V302000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact ... Read more

Incident date: Jun 17, 2025

9-SPEED TRANSMISSION:ZF9 HP-9, considered an "improved" transmission as compared to the previous 6-speed versions, prior to 2017. According to more than one FCA class action lawsuit, Fiat Chrysler knew the transmission had problems that could make FCA vehicles unsafe to drive. Problems: Lurching away from a stop, either when shifting into Drive or Reverse, then often accelerating into traffic, or... Read more

Incident date: Feb 1, 2024

eLECTRICAL ISSUSES ILLINOIS AND INDIANNA POLICE RPORTS VEHICLE SHUT DOWN ON THE ROAD

Incident date: Feb 1, 2024

eLECTRICAL ISSUSES ILLINOIS AND INDIANNA POLICE RPORTS VEHICLE SHUT DOWN ON THE ROAD

Incident date: Apr 30, 2025

The car loss compression in the middle of driving. Try to crank it but it drains the battery. Also, I bought the car a year the buy here pay here company ripped out the lemon law page for Tennessee but kept the other pages in.

Incident date: Apr 30, 2025

The car loss compression in the middle of driving. Try to crank it but it drains the battery. Also, I bought the car a year the buy here pay here company ripped out the lemon law page for Tennessee but kept the other pages in.

Incident date: Apr 30, 2025

The car loss compression in the middle of driving. Try to crank it but it drains the battery. Also, I bought the car a year the buy here pay here company ripped out the lemon law page for Tennessee but kept the other pages in.

Incident date: Jul 17, 2025

The contact owns a 2016 Chrysler Town and Country. The contact stated while driving 65 MPH, the vehicle decelerated and stalled. The vehicle was towed to an independent mechanic, and it was determined that the transmission pump had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informe... Read more

Incident date: Jul 9, 2025

Component/system failed: Electric Power Steering (EPS). The system intermittently fails during normal driving, showing a "Service Power Steering" warning. Diagnostic codes include U113E (lost comm w/ EPS), C2217 (SAS not calibrated), C2210 (EPS internal fault), P058C (low voltage), and P1009 (hybrid module MIL request). The issue began immediately after a Chrysler recall service where the main cha... Read more