Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
Incident date: Jun 1, 2025
Several alerts came on, including ABS light, SERVICE ESC, SERVICE BRAKE ASSIST, ADAPTIVE CRUISE CONTROL UNAVAILABLE. Blind spot alert stopped working. Dealership reset everything but the issue came back within a few hours. They said it may have something to do with the brake system
Incident date: Aug 14, 2025
The steering occasionally makes noises and sticks while turning. I feel that if this happens at the wrong time it could potentially cause an accident.
Incident date: Aug 14, 2025
The ABS break service warning appeared in the info screen. I have less than 3000 miles on it. The dealer said the car should not be driven. They had to order the parts, Master Cylinder, reservoir kit, etc. They also said there was a GM Bulletin on this issue.
Incident date: Aug 14, 2025
I have a 2008 Chrysler Sebring Sedan. The radiator is leaking fluid that splashes all over the wires causing a burning smell. I later found out that this is caused by an electrical issue with the sensors. Similarly my tire pressure sensors are fried. These issues have eroded wires causing my A/C and Cruise Control systems to malfunction. My power windows have issues sometimes I can't get them to r... Read more
Incident date: Sep 9, 2025
Water intrusion severe in both taillight assemblies with normal rain. Safety issue due to water dimming or completely blocking out the bottom light Car has less than 40k miles.
Incident date: Sep 5, 2025
I have been getting an alert: Front passenger safety restraint system issue/Service is required. It has come on when there is no one in the seat and goes away shortly after I start to drive. I contacted Tesla and they sent an estimate to repair it which includes a bunch of different bolts, Passenger Airbag, Airbag Harmiss Retaining Clip. Also replacing Occupant Classification System (OCS) of Fron... Read more
Incident date: Aug 18, 2025
2014 Ford Fusion 4D 2Wd SE Backup camera started when my car was 9 to 10 years old occasionally goes black and show reversed but not upside down. Within 5 months it continually shows images reversed. I attempted to do a software update but since it was over 10 years old at the time I was not allowed to I also spoke to the car dealership and was told that was correct. No recalls on the backup cam... Read more
Incident date: Jul 6, 2023
The contact owns a 2016 Hyundai Veloster. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment, and the vehicle failed to exceed 40 MPH, prompting the contact to discontinue driving the vehicle. The check engine and low oil pressure warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed t... Read more
Incident date: Jul 14, 2022
I recently found out about a Ford recall regarding the backup cameras malfunctioning which did not include my vehicle even though my vehicle is showing the unsafe defect. The backup camera goes fuzzy/glitchy as well as black sometimes while backing up.
Incident date: Jul 14, 2022
Brakes will intermittently lurch when coming to a stop with normal braking pressure. The lurch feels like the brakes have stopped working and the driver has to press harder on the brake to avoid rear ending the vehicle in front. Brake pedal feels normal the entire time. Dealership is unable to duplicate on a test drive since the issue is intermittent.
CHRYSLER
TOWN AND COUNTRY
(2016) — SEAT BELTS
Sep 11, 2025
Incident date: Feb 4, 2025
The contact owns a 2007 Chevrolet Impala. The contact stated while the vehicle was parked, the seat belt buckle failed to latch securely. No warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Incident date: Sep 11, 2025
My car has been well maintained and always taken for service according to recommendations from the manufacturer. My brakes have ALWAYS squealed since I first bought it new but apparently there’s nothing they can do about it so I’ve just dealt with it. Now a more serious concern I am having after manufacturer warranty is my dash is displaying a shift to park message every time I shift into park... Read more
Incident date: Sep 11, 2025
My car has been well maintained and always taken for service according to recommendations from the manufacturer. My brakes have ALWAYS squealed since I first bought it new but apparently there’s nothing they can do about it so I’ve just dealt with it. Now a more serious concern I am having after manufacturer warranty is my dash is displaying a shift to park message every time I shift into park... Read more
Incident date: May 15, 2025
The contact owns a 2018 Chrysler Pacifica. The contact stated while driving at undisclosed low speeds, the electric power steering stopped functioning properly after the contact heard an abnormal crunching sound coming from the front end of the vehicle. The contact also stated that while driving at an undisclosed speed, the vehicle briefly jerked and jolted during acceleration as if the transmissi... Read more
Incident date: Jul 12, 2025
The rearview camera has not been working correctly for now over 8 years or more. The rearview camera issue causes a blank or distorted image on the center display. It is now displaying the image upside down as well. There are currently other Ford vehicle vehicles that are being recalled for this issue. I wanna know why our vehicle is not included in this. It is a 2013 Ford edge which I have talked... Read more
Incident date: Aug 15, 2025
The contact owns a 2015 Ford Explorer. The contact stated that while reversing, the back over prevention camera system screen displayed a black screen. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure, and a case was filed. The contact referenced an unknown recall with a similar failure; however, the VIN was not incl... Read more
Incident date: Sep 10, 2025
The contact owns a 2019 Mitsubishi Eclipse Cross. The contact stated that while driving approximately 45 MPH, the accelerator pedal was depressed to merge onto the highway; however, the vehicle started losing motive power. The contact stated that the check engine warning light was illuminated. The contact stated that the engine only revved while depressing the accelerator pedal. The contact stated... Read more
Incident date: Sep 10, 2025
We purchased our 2024 Pacifica Pinnacle AWD new in July of 2024. The vehicle currently has 9,600 miles on it, and the issue has been present since it was new. We have experienced continuous issues while driving the vehicle at highway speeds, with the steering exhibiting a gap in responsiveness. The steering acts like there is a dead zone between 11 and 1 o'clock when turning the wheel, where nothi... Read more
Incident date: Sep 1, 2025
when driving the steering gets stuck and have to abruptly jerk the steering wheel to get it unstuck, this is related to Recall Number23V-704 and Honda is refusing to replace the steering rack and pinnion as resomended by my local honda dealer.
Incident date: Aug 19, 2025
Rear view camera fails and gives blank display. Problem has happened for more than two years and Ford will not fix it. says it is not required, but it is a huge safety risk.
Incident date: Mar 12, 2025
I reached out to ford due to my 2024 bronco sport overheating and running hot. During the time of that complaint I was advised that my bronco currently has a recall that the fuel tank needs to be replaced but it is currently being deemed as non safety and will only be addressed if the vehicle is in for service. I was also advised that due to this recall it is currently a part of fords customer sat... Read more
Incident date: May 1, 2025
When turning right, changing lanes, or taking a circuar exit the steering wheel will feel stuck. You have to move the steering wheel in the opposite direction before continuing your turn. Once I let go of the steering wheel and it was locked in place duing a turn. Not as frequently, but I also experienced this while turning slight left to pass a vehicle in a passing zone on a 2 lane road. The d... Read more
Incident date: Sep 8, 2025
The jeep use to stop if I was going and a car suddenly stopped in front of me. But now it has done it 3 times and there wasn’t a car or anything infront of me.
Incident date: Sep 8, 2025
The jeep use to stop if I was going and a car suddenly stopped in front of me. But now it has done it 3 times and there wasn’t a car or anything infront of me.
Incident date: Mar 8, 2024
Never had a problem with car before went on freeway to get up to speed n the speedometer was dropping so I pull to side of freeway shut car off turn car back on here clunk clunk shut car off no check engine light was on or has been on no oil light was on nothing get car towed back to safe place well check fluid n oils bone dry cars engine blows just started reading n I guess 2005 goes. Threw oil w... Read more
Incident date: Dec 1, 2024
Truck was intermittently losing power steering and shutting off/reseting itself. Was a loss of electrical and was throwing Stabilitrak Service warning. Would not stay on due to truck resetting itself but loss of power happened typically when I was in parking lot or driveway. Could have easily been on the highway which could have been deadly. Dealership found that the battery cables and module ... Read more
Incident date: Dec 1, 2024
Truck was intermittently losing power steering and shutting off/reseting itself. Was a loss of electrical and was throwing Stabilitrak Service warning. Would not stay on due to truck resetting itself but loss of power happened typically when I was in parking lot or driveway. Could have easily been on the highway which could have been deadly. Dealership found that the battery cables and module ... Read more
Incident date: Dec 1, 2024
The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving approximately 30 MPH, the vehicle stalled. The contact had to press the PUSH-to-Start button several times for the vehicle to restart. The contact stated that the lights were out on the gear shifter. The driver was able to shift to park and then continued driving. The vehicle was taken to the local dealer, where it wa... Read more
Incident date: Jul 27, 2025
The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving approximately 30 MPH, the vehicle stalled. The contact had to press the PUSH-to-Start button several times for the vehicle to restart. The contact stated that the lights were out on the gear shifter. The driver was able to shift to park and then continued driving. The vehicle was taken to the local dealer, where it wa... Read more
Incident date: Jul 27, 2025
The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving approximately 30 MPH, the vehicle stalled. The contact had to press the PUSH-to-Start button several times for the vehicle to restart. The contact stated that the lights were out on the gear shifter. The driver was able to shift to park and then continued driving. The vehicle was taken to the local dealer, where it wa... Read more
Incident date: Jul 27, 2025
While driving you feel the steering wheel sticking when at a certain degree. It has mostly occurred when on a curve and when going over 40 mph. We take several long trips and it has happened multiple times.
Incident date: Mar 10, 2025
AIR BAGS DID NOT DEPLOY AT ALL. WAS AT COMPLET STOP AND HIT BY A VEHICLE THAT WAS AT A RAT OF SPEED OF 65MPH+ AND THEN WAS PUSHED INTO CAR AHEAD THAT WAS STOPPED( WAS "SANDWICHED").PASSENGER HAS EXTENSIVE INJURIES INCLUDING BUT NOT LIMITED TO BROKEN FACE BONES AND FRACTURED BACK. AIR BAGS NOT DEPLOYING HAS BEEN CONFERMED BY POLICE AND INSURANCE REPRESENTATIVES. NO WARNING LAMPS,MESSAGES OR OTHER S... Read more
Crash
2 injured
Incident date: May 31, 2025
The flex plate is cracked. Possible missing dowels.
Incident date: Aug 31, 2025
The contact owns a 2025 Toyota Rav4 Hybrid. The contact stated that the vehicle jerked abnormally while driving at slow speeds with the transmission shifting gear. Whenever the accelerator pedal was released, the vehicle jerked abnormally. Additionally, the rear-view digital mirror was inoperable. There was a black spot on the mirror. No warning lights were illuminated. The contact stated that an ... Read more
Incident date: Sep 4, 2025
The Backup camera very rarely works on my 2013 Escape and the current recall is 2015 and above! What about earlier?
CHRYSLER
TOWN AND COUNTRY
(2010) — ENGINE
Sep 10, 2025
Incident date: Jan 6, 2020
Check engine light came on. A friend of mine said she saw smoke from my rear exhaust. Ran codes came back as a misfire. Spark plugs; the cold idle had become a little rough. I was driving home from work 2 1/2 weeks ago and had to stop because a warning came across my screen about hot coolant or engine in red with exclamation marks.My daughters boyfriend came out where I stopped and changed my ther... Read more
Incident date: Nov 27, 2024
The Mercedes GLE450 was stopped at a red light. When the light turned green, the driver entered the intersection. The automatic braking system engaged without reason (there was open road ahead), bringing the car to a sudden standstill. The driver accelerated again, but this time the car went backwards into the car behind him. The driver had not shifted into reverse. So the car both slammed on... Read more
Crash
Incident date: Sep 9, 2025
I am reporting a recurring safety defect in my 2015 Subaru Forester (VIN: [XXX] ) that directly relates to Recall WUM-98 / NHTSA Recall 19V-701 (Occupant Detection System wiring harness). Original Recall (2019–2020): The Occupant Detection System (ODS) failed, disabling the passenger airbag. Subaru performed the recall remedy at that time. Reoccurrence (August 2025): The exact same defect reap... Read more
Incident date: Dec 28, 2024
1) Electronic emergency brake goes on repeatedly when attempting to put vehicle in gear. 2) Speed control has coasted to a very low speed while on the highway several times, on its own with no vehicles in front of me. 3) Numerous other “glitchy” electrical issues exist. Dealer says they are collaborating with engineers in Germany. There is currently no fix. It is as if the vehicle is... Read more
Crash
Incident date: Sep 1, 2025
3 Years of a recall with no remedy by the manufacturer. Repeated inquiries with the same answer. Electronic Stability Control, Cruise Control, and Keyless Entry all disabled. Check Engine Light on continuously. Brake lights stay on for extended periods of time.
Incident date: May 15, 2025
There were two incidents. 1. I was pulling into a parking spot at a Walmart driving very slowly, to almost reach the parking sign when the vehicle revved and lurched forward. I had to put my full pressure on the brake pedal, and eventually shifted to neutral and the revving subsided. I turned the car off and looked at the floor mat, which was in its usual position, and did not seem to be interfer... Read more
Incident date: Dec 23, 2024
My forward collision light what on sp i took the vehicle in to have it fixed under warranty. Upon having that part replaced the dealership informed me my OnStar module (unsure of technical name) was bad and that the vehicle would be inoperable until it is replaced. The part is on backorder with no ETA. My safety is a major concern as this module controls several safety braking features and with me... Read more
Incident date: Sep 1, 2025
The recall has yet to be resolved for me and the nearest appointment is 2 months away, A new problem that has arisen is the transmission jerks, struggles with the car not having any warning indications
Incident date: Sep 9, 2025
Rear view camera doesn't work. Ford just recalled a bunch of 2015-2019 vehicles for this exact issue but the escapes didnt get a recall. I have been having this issue for a few months now. The screen with go blue or black and then say no camera available.
Incident date: Jul 25, 2025
I just got this 2024 Jetta Sport 6 speed manual and tried getting up the drive that's slightly inclined and the brake assist would not disengage or the fuel was cut after it didn't progress then dies. It is possible to power through the brake assist but it will cause premature wear on the clutch, flywheel as well as the rear E brake with all this wireless tech on the brakes, throttle can't figure ... Read more
Incident date: May 5, 2019
While I was driving my engine installed and all of the lights on my dashboard lit up, including, but not limited to the check, engine, tire, pressure and disabling of all of my safety features. Once I had it towed to the Honda dealership, I was told my fuel pump was not working. As I was on the interstate, my car stalling was absolutely a risk for a collision. When I asked the technician what coul... Read more
Incident date: May 5, 2019
Emergency brake engaged while driving in reverse causing the vehicle to abruptly stop 3 times leaving the driveway. This continues to occur as we left the house moving forward decelerating the vehicle. My [XXX] infants were in the vehicle causing them to scream, and this defect could have easily caused a crash. I no longer feel safe driving the suv. We proceed to call the dealership we purchased ... Read more
Incident date: Aug 11, 2025
Susanville Ford is refusing to perform Manufacturer Recall Number00S57 NHTSA Recall Number00V424000, claiming that the recall only applies to cab chassis vehicles. The fuel pressure regulator was defective and caused damage to the fuel pump check valve, causing an overflow condition on the rear fuel tank, where fuel leaks out of the filler nozzle. PREVIOUS NHTSA RECALL 93V-125/FORD RECALL 93S68 ca... Read more
Incident date: Aug 30, 2025
The contact owns a 2018 Honda Accord. The contact stated that upon starting the vehicle, various warning lights were illuminated. The contact stated that the Lane Departure, Lane Keep Assist, ACC, and Blind Spot Detection warning lights remained illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was informed that the malfunction or warning lights were a r... Read more
Incident date: Aug 4, 2024
Rear backup camera has inverted picture and sometimes blank picture. I see recalls for newer Edge models with same problem but not the 2011. Second issue: sometimes the door ajar light is displayed on dash when doors are closed. Usually indicates driver door. Close several times and then it will finally work again. Has caused battery to run down in past if not caught before leaving vehicle. This ... Read more