Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: May 7, 2020
MY CAR STALLS 3 TO 4 TIMES WHEN FILLING UP THE FUEL TANK WENT TO LAKE WALES CHRYSLER DEALERSHIP LOCATED AT 21529 US-27 LAKE WALES,FLORIDA 33859 TEL# 863-676-0733 TO GET THE SHUTOFF FLOAT AND VALVE AND FUEL TANK REPLACED JUST LIKE THE NHTSA RECOMMENDS IT'S BEEN 4 MONTHS AND NOTHING IS HAPPENING
Incident date: Jul 20, 2020
THE ELECTRIC PART KEEPS GOING OUT ON THE DRIVERS SIDE. I AM NOT ABOUT ABLE TO LOCK OR UNLOCK THE CAR, UNABLE TO LET THE WINDOWS UP OR DOWN AND UNABLE TO ADJUST THE SIDE MIRRORS. THE FIRST TIME IT HAPPENED I WAS HOME TRYING TO LET THE WINDOW UP AND IT WOULD GO UP. THE NEXT TWO TIMES IT STOPPED AT WORK AND WOULDN'T GO DOWN WHILE I WAS TRYING TO BADGE IN. I HAVE REPLACED THE PART THREE TIMES AND NOW ... Read more
Incident date: Sep 5, 2020
WHILE DRIVING ON A 50MPH 4 LANE ROAD WITH MY TWO CHILDREN 3 & 5, I DECELERATED TO MAKE A LEFT HAND TURN AND WITHIN 3 SECONDS THE CAR SPUTTERED TO A HALT WITH ALL POWER CUTTING OFF. IN A PANIC, I TRIED TO GET THE CAR STARTED AGAIN BUT IT DID NOT RESPOND TO THE IGNITION. I GOT OUT OF THE CAR TO GET MY KIDS OUT OF THE BACK SEAT AND BRING THEM TO SAFETY. I MANUALLY OPENED THE REAR DRIVER SIDE DOOR AND... Read more
Incident date: Sep 5, 2020
WHILE DRIVING ON A 50MPH 4 LANE ROAD WITH MY TWO CHILDREN 3 & 5, I DECELERATED TO MAKE A LEFT HAND TURN AND WITHIN 3 SECONDS THE CAR SPUTTERED TO A HALT WITH ALL POWER CUTTING OFF. IN A PANIC, I TRIED TO GET THE CAR STARTED AGAIN BUT IT DID NOT RESPOND TO THE IGNITION. I GOT OUT OF THE CAR TO GET MY KIDS OUT OF THE BACK SEAT AND BRING THEM TO SAFETY. I MANUALLY OPENED THE REAR DRIVER SIDE DOOR AND... Read more
Incident date: Sep 5, 2020
WHILE DRIVING ON A 50MPH 4 LANE ROAD WITH MY TWO CHILDREN 3 & 5, I DECELERATED TO MAKE A LEFT HAND TURN AND WITHIN 3 SECONDS THE CAR SPUTTERED TO A HALT WITH ALL POWER CUTTING OFF. IN A PANIC, I TRIED TO GET THE CAR STARTED AGAIN BUT IT DID NOT RESPOND TO THE IGNITION. I GOT OUT OF THE CAR TO GET MY KIDS OUT OF THE BACK SEAT AND BRING THEM TO SAFETY. I MANUALLY OPENED THE REAR DRIVER SIDE DOOR AND... Read more
Incident date: Sep 1, 2020
THE TRANSMISSION REPEATEDLY HESITATES AND SHIFTS ABRUPTLY AROUND 17 MPH. OFTEN NOTICED IN PARKING LOTS. TOYOTA DID SEVERAL REPAIRS TO NO AVAIL. TRADED IT IN BECAUSE THE COULDN'T FIX IT.
Incident date: Sep 13, 2020
WHILE THE VEHICLE IS IN MOTION AFTER A CERTAIN DISTANCE THE VEHICLE TRANSMISSION SWITCHES GEARS FROM DRIVE TO PARKING TO WHEN COMING TO A COMPLETE STOP THE VEHICLE DOESNT LET ANY GEARS TO BE SHIFTING BEING STUCK IN THE PARKING GEAR COMPUTER THEN SAYS "SERVICE TRANSMISSION" AND "SERVICE PARKING BREAK" AS WELL AS "SWITCH TO PARKING THEN SELECT DESIRED GEAR" TO WHICH NO MATTER WHAT GEAR ITS SHIFTING ... Read more
Incident date: Sep 13, 2020
WHILE THE VEHICLE IS IN MOTION AFTER A CERTAIN DISTANCE THE VEHICLE TRANSMISSION SWITCHES GEARS FROM DRIVE TO PARKING TO WHEN COMING TO A COMPLETE STOP THE VEHICLE DOESNT LET ANY GEARS TO BE SHIFTING BEING STUCK IN THE PARKING GEAR COMPUTER THEN SAYS "SERVICE TRANSMISSION" AND "SERVICE PARKING BREAK" AS WELL AS "SWITCH TO PARKING THEN SELECT DESIRED GEAR" TO WHICH NO MATTER WHAT GEAR ITS SHIFTING ... Read more
Incident date: Mar 1, 2019
THE HANDS FREE MODULE MALFUNCTIONED AND NO LONGER PAIRS WITH MY PHONE. AFTER LOOKING INTO SOLUTIONS ONLINE I FOUND MANY FORUMS WHERE SEVERAL PEOPLE HAVE HAD THE SAME ISSUE.
CHRYSLER
TOWN AND COUNTRY
(2014) - ELECTRICAL SYSTEM
Sep 13, 2020
Incident date: Nov 14, 2019
I'VE LISTED A DATE BELOW I DON'T RECALL THE EXACT DATE, DON'T RECALL THE EXACT MILEAGE, OR THE EXACT SPEED EVERYTHING LISTED HEREIN IS APPROXIMATE, IF IT HAD HAPPENED ALL DAY EVERYDAY THEN I COULD'VE REMEMBERED, BUT THE FOLLOWING HAS HAPPENED ON MULTIPLE OCCASIONS BOTH IN WINTER AND IN SUMMER. 1. VEHICLE HAS STOPPED ON ME WHILE DRIVING MULTIPLE TIMES, DOESN'T OTHERWISE SEEM TO DRIVE ROUGH, IT HAS... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - ENGINE
Sep 13, 2020
Incident date: Nov 14, 2019
I'VE LISTED A DATE BELOW I DON'T RECALL THE EXACT DATE, DON'T RECALL THE EXACT MILEAGE, OR THE EXACT SPEED EVERYTHING LISTED HEREIN IS APPROXIMATE, IF IT HAD HAPPENED ALL DAY EVERYDAY THEN I COULD'VE REMEMBERED, BUT THE FOLLOWING HAS HAPPENED ON MULTIPLE OCCASIONS BOTH IN WINTER AND IN SUMMER. 1. VEHICLE HAS STOPPED ON ME WHILE DRIVING MULTIPLE TIMES, DOESN'T OTHERWISE SEEM TO DRIVE ROUGH, IT HAS... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - UNKNOWN OR OTHER
Sep 13, 2020
Incident date: Nov 14, 2019
I'VE LISTED A DATE BELOW I DON'T RECALL THE EXACT DATE, DON'T RECALL THE EXACT MILEAGE, OR THE EXACT SPEED EVERYTHING LISTED HEREIN IS APPROXIMATE, IF IT HAD HAPPENED ALL DAY EVERYDAY THEN I COULD'VE REMEMBERED, BUT THE FOLLOWING HAS HAPPENED ON MULTIPLE OCCASIONS BOTH IN WINTER AND IN SUMMER. 1. VEHICLE HAS STOPPED ON ME WHILE DRIVING MULTIPLE TIMES, DOESN'T OTHERWISE SEEM TO DRIVE ROUGH, IT HAS... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - UNKNOWN OR OTHER
Sep 13, 2020
Incident date: Jun 26, 2020
SLIDING DOOR LOCK ACTUATORS FAILED ON BOTH PASSENGER SIDE AND DRIVERS SIDE BEFORE 38,000 MILES CREATING A SAFETY ISSUES WHEREBY PASSENGERS MAY NOT BE ABLE TO EXIT VEHICLE IN CASE OF CRASH OR FIRE.
CHRYSLER
TOWN AND COUNTRY
(2008) - ELECTRICAL SYSTEM
Sep 13, 2020
Incident date: Sep 13, 2020
ALL LIGHTS ON GAUGE CLUSTER ARE ON AND I DON'T HAVE TURN SIGNALS FROM THE INSIDE AND NO FUEL REGISTERED NO GEARS LIGHT UP GAUGE CLUSTER DOES NOT DISPLAY ANY INFORMATION
Incident date: Aug 3, 2020
I CONTINULY HAVE TO HAVE MY BATTRIES REPLACED AT LEAST 6 MONTHS TO A YR. ALSO MY CAR KEEPS STALLING AND IT KICK A LOT MORE NOW THEN IT HAS BEEN SINCE I GOT THE CAR. MY ISSUES OCCURE WHEN I'M DRIVING AND ITS WORST WHEN DRIVING UP HILL. I HAVE BEEN TAKING IT TO THE ORGINAL DEALERSHIP FOR ALL SERVICES THEY HAVE ALL THE RECORDS OF ALL THE ISSUES I HAVE EXPERIENCE SINCE I PURCHASE THE CAR. THE CAR... Read more
Incident date: Aug 3, 2020
I CONTINULY HAVE TO HAVE MY BATTRIES REPLACED AT LEAST 6 MONTHS TO A YR. ALSO MY CAR KEEPS STALLING AND IT KICK A LOT MORE NOW THEN IT HAS BEEN SINCE I GOT THE CAR. MY ISSUES OCCURE WHEN I'M DRIVING AND ITS WORST WHEN DRIVING UP HILL. I HAVE BEEN TAKING IT TO THE ORGINAL DEALERSHIP FOR ALL SERVICES THEY HAVE ALL THE RECORDS OF ALL THE ISSUES I HAVE EXPERIENCE SINCE I PURCHASE THE CAR. THE CAR... Read more
Incident date: Sep 4, 2020
FUEL IS COMING OUT OF THE HAS TANK. IT COMES OUT FROM WHERE THE HAS PUMP IS.
Incident date: Sep 10, 2020
MY HUSBAND DRIVES THIS VEHICLE PRIMARILY ON THE FREEWAY TO AND FROM WORK 5 DAYS PER WEEK. HE STATES THAT THE VEHICLE WILL LOOSE ALL ACCELERATION AND SHUT DOWN UPON TRYING TO MERGE ONTO FREEWAY REQUIRING THE VEHICLE TO BE SHUT OFF. I HAVE CHECKED THE KBB DATABASE FOR ANY SUCH RECALLS FOR THIS MAKE & MODEL AND THERE IS ONE FOR THIS ISSUE; HOWEVER, OUR SPECIFIC VEHICLE COMES UP AS NOT PART OF THIS ... Read more
Incident date: Sep 11, 2020
CAR WAS STATIONARY AND KEY WAS INSERTED INTO IGNITION BUT COULD NOT TURN THE IGNITION IN ATTEMPTING TO START THE CAR. IT DOES NOT MOVE (KEY) TO INITIATE THE FUNCTION TO START THE CAR. ALSO, NO MOTION OF THE KEY MOVEMENT WAS AVAILABLE PROVIDE ANY STEPS OF THE IGNITION. THE MOVEMENT OF THE IGNITION TUMBLERS BECOME FROZE IN A JAMMED POSITION DISABLING THE KEY FROM TURNING. IT SHOULD BE NOTED THIS IS ... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - SERVICE BRAKES
Sep 11, 2020
Incident date: Sep 1, 2020
TRAVELING AROUND A CURVE ON CITY STREET DRY PAVEMENT AT 25MPH , WITHOUT WARNING ALL POWER , STEERING CONTROL, BRAKES GONE. ENTIRE CAR SHUT DOWN WHILE IN MOTION, RAN OFF ROAD, NO BRAKE CONTROL, BY THE GRACE OF GOD , I NOR ANYONE ELSE WAS KILLED OR SERIOUSLY INJURED. WHEN CAR CAME TO COMPLETE STOP ON ITS OWN BEFORE HITTING SOMEONES HOUSE, I COULD PUT CAR IN PARK AND RESTART. NOW AFRAID TO DRIVE T... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - ELECTRICAL SYSTEM
Sep 11, 2020
Incident date: Sep 1, 2020
TRAVELING AROUND A CURVE ON CITY STREET DRY PAVEMENT AT 25MPH , WITHOUT WARNING ALL POWER , STEERING CONTROL, BRAKES GONE. ENTIRE CAR SHUT DOWN WHILE IN MOTION, RAN OFF ROAD, NO BRAKE CONTROL, BY THE GRACE OF GOD , I NOR ANYONE ELSE WAS KILLED OR SERIOUSLY INJURED. WHEN CAR CAME TO COMPLETE STOP ON ITS OWN BEFORE HITTING SOMEONES HOUSE, I COULD PUT CAR IN PARK AND RESTART. NOW AFRAID TO DRIVE T... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - ENGINE
Sep 11, 2020
Incident date: Sep 1, 2020
TRAVELING AROUND A CURVE ON CITY STREET DRY PAVEMENT AT 25MPH , WITHOUT WARNING ALL POWER , STEERING CONTROL, BRAKES GONE. ENTIRE CAR SHUT DOWN WHILE IN MOTION, RAN OFF ROAD, NO BRAKE CONTROL, BY THE GRACE OF GOD , I NOR ANYONE ELSE WAS KILLED OR SERIOUSLY INJURED. WHEN CAR CAME TO COMPLETE STOP ON ITS OWN BEFORE HITTING SOMEONES HOUSE, I COULD PUT CAR IN PARK AND RESTART. NOW AFRAID TO DRIVE T... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) - POWER TRAIN
Sep 10, 2020
Incident date: Sep 3, 2020
WHILE VEHICLE WAS BEING DRIVEN ON NEIGHBORHOOD STREET, APPROX 25MPH IT LOST TRANSMISSION ENGAGEMENT AND THE ENGINE BEGAN TO REV, THE VEHICLE THEN CAME TO A SCREECHING HALT AND WOULD NOT MOVE. VEHICLE WAS TURNED OFF AND THEN STARTED AGAIN, MOVING FROM PARK, THE TRANSMISSION WOULD NOT ENGAGE. TOLD BY MECHANIC THAT TRANSMISSION NEEDS TO BE REPLACED DUE TO COMPLETE FAILURE
CHRYSLER
TOWN AND COUNTRY
(2013) - UNKNOWN OR OTHER
Sep 10, 2020
Incident date: Sep 7, 2020
WHEN STARTING IT SHUTS OFF AND TAKE A FEW TRIES BEFORE STARTING. USING PUSH BOTTOM START HAPPENS EVERYDAY ABOUT 1 MONTH AFTER BUYING IT
Incident date: Sep 9, 2020
CAR RANDOMLY WHILE DRIVING 'SHIMMIES'. THE WHOLE CAR WILL SHAKE.
Incident date: Aug 23, 2020
ON AUGUST 23RD, I WAS TAKING MY SISTER IN LAW BACK HOME FROM OUR HOUSE. ON THE WAY BACK FROM HER HOUSE I DECIDED TO WASH MY 15 CHRYSLER 200. WHEN I AS DONE WITH THAT TASK AND GOT BACK IN THE CAR. I NOTICED MY BRAKES WOULDN'T DISENGAGE. I TRIED TO DO THE MAINTENANCE RELEASE THROUGH THE CAR'S RADIO AND IT WOULDN'T LET ME DO IT. THIS IS THE FIRST TIME I HAD ANY PROBLEM WITH THE CAR. SO I THEN TRIED T... Read more
Incident date: Aug 23, 2020
ON AUGUST 23RD, I WAS TAKING MY SISTER IN LAW BACK HOME FROM OUR HOUSE. ON THE WAY BACK FROM HER HOUSE I DECIDED TO WASH MY 15 CHRYSLER 200. WHEN I AS DONE WITH THAT TASK AND GOT BACK IN THE CAR. I NOTICED MY BRAKES WOULDN'T DISENGAGE. I TRIED TO DO THE MAINTENANCE RELEASE THROUGH THE CAR'S RADIO AND IT WOULDN'T LET ME DO IT. THIS IS THE FIRST TIME I HAD ANY PROBLEM WITH THE CAR. SO I THEN TRIED T... Read more
Incident date: Aug 23, 2020
ON AUGUST 23RD, I WAS TAKING MY SISTER IN LAW BACK HOME FROM OUR HOUSE. ON THE WAY BACK FROM HER HOUSE I DECIDED TO WASH MY 15 CHRYSLER 200. WHEN I AS DONE WITH THAT TASK AND GOT BACK IN THE CAR. I NOTICED MY BRAKES WOULDN'T DISENGAGE. I TRIED TO DO THE MAINTENANCE RELEASE THROUGH THE CAR'S RADIO AND IT WOULDN'T LET ME DO IT. THIS IS THE FIRST TIME I HAD ANY PROBLEM WITH THE CAR. SO I THEN TRIED T... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - ELECTRICAL SYSTEM
Sep 10, 2020
Incident date: Aug 24, 2020
DRIVER SIDE SLIDING DOOR STOPPED OPENING, STUCK IN LOCK POSITION. I REMOVED THE PLASTIC DOOR PANEL AND DISCOVERED THAT THE ROD FROM THE LOCK SWITCH WAS STUCK, BUT I ONLY HAD TO WIGGLE IT A BIT FROM WHERE IT TERMINATES (SHOWN BY THE YELLOW ARROW ON THE UPPER LEFT OF THE IMAGE) TO FREE IT. PUT THE PANEL BACK IN POSITION, BUT NOW THE DOOR "BUZZES" LOUDLY FOR HALF A SECOND EVERYTIME THE CAR IS LOCKED ... Read more
Incident date: Sep 9, 2020
GEAR SHIFT PROBLEMS IT'S STUCK IN PARK
Incident date: Jul 3, 2018
TL* THE CONTACT OWNS A 2005 CHRYSLER 300. THE CONTACT STATED THAT BOTH REAR DOORS FAILED TO LOCK SECURELY. THE CONTACT HAD TO MANUALLY UNLOCK THE DOORS. THE CONTACT STATED THAT THE ELECTRIC POWER SWITCH TO LOCK AND UNLOCK THE DOORS ONLY WORKED TO UNLOCK THE FRONT DOORS. ADDITIONALLY, THE KEY FOB ONLY UNLOCKED THE FRONT AND NOT THE REAR DOORS. THE CONTACT ALSO STATED THAT THE SPEEDOMETER FAILED TO ... Read more
Incident date: Jul 3, 2018
TL* THE CONTACT OWNS A 2005 CHRYSLER 300. THE CONTACT STATED THAT BOTH REAR DOORS FAILED TO LOCK SECURELY. THE CONTACT HAD TO MANUALLY UNLOCK THE DOORS. THE CONTACT STATED THAT THE ELECTRIC POWER SWITCH TO LOCK AND UNLOCK THE DOORS ONLY WORKED TO UNLOCK THE FRONT DOORS. ADDITIONALLY, THE KEY FOB ONLY UNLOCKED THE FRONT AND NOT THE REAR DOORS. THE CONTACT ALSO STATED THAT THE SPEEDOMETER FAILED TO ... Read more
Incident date: Jun 1, 2020
DRIVER AND PASSENGER SIDE PANELS ARE SEPARATING FOR UNKNOWN REASONS. THE DRIVERS SIDE IS NEARLY COVERING THE LOCK AND MAY INFRINGE ON VIEW FROM SIDE VIEW MIRROR.
Incident date: Apr 15, 2020
THE BACK UP CAMERA DOES NOT FUNCTION. THE CAR HAS 50,000 MILES AND LESS THAN 3 YEARS OLD. NO DAMAGE WAS DONE TO THE UNIT, IT JUST BEGAN NOT FUNCTIONING PROPERLY. UNABLE TO VIEW ANYTHING FROM THE CAMERA VIEW WHEN ENGAGED.
Incident date: Aug 31, 2020
CAR HAD 98,474 MILES ON ODOMETER. ENGINE IS MERCEDES DESIGN AND GUARANTEED FOR 100,000. ENGINE BLEW WITH NO WARNING SIGNS OR SYMPTOMS OR ANY KIND OF ISSUES. I WAS DRIVING 73 MPH ON I-10 WHEN I HEARD A LOW "KA-THUNK", ELECTRIC AND OIL LIGHTS LIT ON DASH, AND CAR BEGAN DECELERATING. AT TIME, I WAS BEING TAILGATED BY ANOTHER VEHICLE . I HIT EMERGENCY LIGHTS, DRIVER BEHIND ME APPARENTLY GOT THE MESSAG... Read more
Incident date: Sep 6, 2020
TWO DAYS AGO MY CAR RANDOMLY TURNED THE BREAKING BREAK ON GOING IN REVERSE I THOUGHT I HIT SOMETHING BUT REALLY MY CAR TURNED ON THE PARKING BREAK I DIDN'T THINK ANYTHING OF IT BUT IN THE SAME DAY BUT DIFFERENT TIME IT DID IT AGAIN ALSO WHEN I MEAN TURNED ON THE PARKING BREAK I MEAN IT WAS COMPLETELY ON AND STOPPED MY CAR FROM MOVING. NOW TODAY I WAS DRIVING I STOPPED AT A RED LIGHT WENT TO GO PUL... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - STRUCTURE:BODY
Sep 9, 2020
Incident date: Aug 21, 2020
DRIVER SIDE SLIDING DOOR MECHANISM WOULD NOT WORK USING KEY FOB OR INSIDE AUTOMATIC BUTTON MOUNTED ON INSIDE. MANUAL LOCK ALSO WOULD NOT WORK. IN THE EVENT OF AN EMERGENCY OR ACCIDENT WE WOULDN'T HAVE BEEN ABLE TO EXTRACT OUR 2-YEAR OLD GRANDSON QUICKLY AS WE WOULD HAVE HAD TO GET OUR 5-YEAR OLD GRANDSON OUT OF HIS CAR SEAT FIRST THEN CRAWL OVER HIS SEAT TO GET HIS BROTHER OUT. IN AN EMERGENCY WE ... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - ELECTRICAL SYSTEM
Sep 8, 2020
Incident date: Nov 18, 2019
MY VEHICLE RANDOMLY SHUT OFF WHILE DRIVING. IT HAPPENED 15 TIMES OVER THE PAST YEAR CREATING EXTREMELY DANGEROUS SITUATIONS. BECAUSE IT WAS NOT THROWING ANY CODES, AND WOULD NOT REPLICATE OFTEN, IT WAS HARD TO DIAGNOSE UNTIL I DEVELOPED AN ISSUE WITH STARTING THE CAR, ALMOST A YEAR LATER. THE WIN MODULE WAS BAD. I NOW KNOW THAT EARLIER MODEL YEAR'S HAD A RECALL FOR THIS EXACT ISSUE. I FIND IT... Read more
Incident date: Sep 8, 2020
2014 CHRYSLER 200 126K MILES SEPT. 8, 2020 SLOWING DOWN FOR A RED LIGHT. APPROXIMATELY 25 MPH. HEARD A LOUD NOISE LIKE A TIRE BLOWING OUT. YET DIDN'T FEEL ANYTHING. IMMEDIATELY PULLED OVER TO INSPECT MY VEHICLE OUTSIDE AND FOUND NOTHING AMISS. ENTERED VEHICLE ON DRIVERS SIDE AND LOOKED OVER AND SAW PASSENGER SIDE HEADREST HAD DEPLOYED. THIS IS NOT THE FIRST TIME. REWIND TO NOVEMBER 2019 SA... Read more
Incident date: May 13, 2020
TL* THE CONTACT OWNS A 2015 CHRYSLER 200. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED INTERMITTENTLY WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE TO THE SHOULDER OF THE ROADWAY, TURNED OFF AND RESTARTED THE VEHICLE SEVERAL TIMES IN ODER FOR THE VEHICLE TO RESUME NORMAL OPERATION. CROWN CHRYSLER DODGE JEEP (3710 W. WENDOVER AVE, GREENSBORO, NC 27407) WAS CONTACT... Read more
CHRYSLER
TOWN AND COUNTRY
(2009) - ELECTRICAL SYSTEM
Sep 8, 2020
Incident date: Jun 9, 2020
TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS). THE VEHICLE WAS TAKEN TO ASHEBORO CHRYSLER DODGE JEEP RAM (1709 E DIXIE DR, ASHEBORO, NC 27203) WHERE SHE HAD THE RECALL REPAIR PERFORMED. UPON RETURN OF THE VEHICLE, THE CONTACT STATED THAT THE VEHICLE FAILED TO START-UP INTERMITTENTLY WITH TH... Read more
Incident date: Sep 8, 2020
TRANSMISSION IS FAULTY; WILL OFTEN TIMES STRUGGLE TO ACCELERATE, RESULTING IN A LAG OFF THE START. ALSO EXPERIENCE EXTREMELY HARD SHIFTING DURING ACCELERATION. VEHICLE HAS BEEN TO THE SHOP MULTIPLE TIMES, YET EACH TIME THEY "AREN'T ABLE TO REPLICATE" THE ISSUE; DEALERSHIP ADVISED CHRYSLER IS AWARE OF THIS ISSUE, BUT THERE IS NO FIX, SO THEY SIMPLY GIVE BACK A DEFECTIVE VEHICLE. THIS ISN'T SAFE FOR... Read more
Incident date: Sep 8, 2020
TRANSMISSION IS FAULTY; WILL OFTEN TIMES STRUGGLE TO ACCELERATE, RESULTING IN A LAG OFF THE START. ALSO EXPERIENCE EXTREMELY HARD SHIFTING DURING ACCELERATION. VEHICLE HAS BEEN TO THE SHOP MULTIPLE TIMES, YET EACH TIME THEY "AREN'T ABLE TO REPLICATE" THE ISSUE; DEALERSHIP ADVISED CHRYSLER IS AWARE OF THIS ISSUE, BUT THERE IS NO FIX, SO THEY SIMPLY GIVE BACK A DEFECTIVE VEHICLE. THIS ISN'T SAFE FOR... Read more
Incident date: Sep 8, 2020
TRANSMISSION IS FAULTY; WILL OFTEN TIMES STRUGGLE TO ACCELERATE, RESULTING IN A LAG OFF THE START. ALSO EXPERIENCE EXTREMELY HARD SHIFTING DURING ACCELERATION. VEHICLE HAS BEEN TO THE SHOP MULTIPLE TIMES, YET EACH TIME THEY "AREN'T ABLE TO REPLICATE" THE ISSUE; DEALERSHIP ADVISED CHRYSLER IS AWARE OF THIS ISSUE, BUT THERE IS NO FIX, SO THEY SIMPLY GIVE BACK A DEFECTIVE VEHICLE. THIS ISN'T SAFE FOR... Read more
Incident date: Aug 2, 2020
I HAVE ENCOUNTERED A ROUGH / HARD TRANSMISSION SHIFT CONDITION, FROM A STANDING START, PRIMARILY WHEN THE TRANSMISSION SHIFTS FROM 2ND TO 3RD. THIS CONDITION IS CONSISTENT WITH CHRYSLER CASE NUMBER S2021000005. I HAVE NOTICED THAT JUST PRIOR TO THE HARD SHIFTING THAT THE ENGINE RPM GOES UP TO APPROXIMATELY 3,000 RPM AND THEN SHIFTS HARD INTO 3RD GEAR. ADDITIONALLY, THE HARD SHIFT CONDITION SEEM... Read more
Incident date: Sep 7, 2020
EVER SINCE I HAVE HAD THIS CAR THE BRAKES HAVE BEEN AN ISSUE. I CAN STEP ON THE BRAKE AT A STOP LIGHT AND THEN THE BRAKES PUSH BACK AT ME AND MAKE A HISSING SOUND AS IT HAPPENS. THEN I TRY TO PUSH IT BACK DOWN AND IT WON'T ALLOW ME TO AND IT STARTS TO MOVE. IT HAS HAPPENED SEVERAL TIMES SO EVERY TIME IS HAPPENS I JUST HAVE TO PUT THE CAR IN PARK UNTIL THE LIGHT TURNS GREEN.
CHRYSLER
TOWN AND COUNTRY
(2014) - SEATS
Sep 7, 2020
Incident date: Sep 7, 2020
WHILE PARKED IN A PARKING LOT, BEFORE VEHICLE WAS STARTED, THE PASSENGER HEADREST EXPLODED FORWARD WITH A BANG. UPON INSPECTION, THE PLASTIC PIECE THAT IS DESIGNED TO RETAIN THE AHR DEVICE FAILED. HEADREST IS UNUSABLE.
CHRYSLER
TOWN AND COUNTRY
(2016) - STRUCTURE:BODY
Sep 7, 2020
Incident date: Jul 28, 2020
PASSENGER REAR SLIDING DOOR LOCKED AND COULD NOT BE OPENED. DEALER REPLACED LATCHING MECH-COST 650.00 IN2018. THEN IN 2020 THE DRIVER SIDE SLIDING REAR DOOR DID THE SAME THING, DEALER REPLACED LATCHING MECH-COST 950.00. THIS SHOULD BE A SAFETY ISSUE AS THE DOORS CAN ONLY BE OPENED BY THE DEALER.
Incident date: Jul 9, 2020
I WAS RIDING ON THE HIGHWAY WITH MY DAUGHTER IN PASSENGER SEAT WHEN SUDDENLY MY ENGINE LIGHT STARTED BLINKING AND THE RPM'S SHOT UP TO ABOUT 7,000 AND CONTINUED IF ACCELERATOR WAS PRESS. I IMMEDIATELY PULLED OVER. CALL AAA TO HAVE CAR TOWED TO MY DESTINATION. THE CAR WAS NOW IN WHAT IS CALLED LIMP MODE AND HAS BEEN FOR 2 MONTHS NOW.