Consumer Safety Complaints

Incident date: Jul 29, 2025

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at slow speeds, the vehicle stalled with the message "Service Now” flashing on the instrument panel. After waiting for approximately 15-30 minutes, the vehicle was restarted and resumed normal operation. The vehicle was taken to an independent mechanic, and it was discovered that the oil filter adapter was cracked, ... Read more

Incident date: Jul 29, 2025

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at slow speeds, the vehicle stalled with the message "Service Now” flashing on the instrument panel. After waiting for approximately 15-30 minutes, the vehicle was restarted and resumed normal operation. The vehicle was taken to an independent mechanic, and it was discovered that the oil filter adapter was cracked, ... Read more

Incident date: Aug 12, 2025

Blown head gasket

Incident date: Aug 11, 2025

The contact owns a 2006 Chrysler Pacifica. The contact stated that while driving at various speeds, the vehicle turned off independently but was able to be restarted. Additionally, the vehicle was difficult to start. The vehicle was taken to an independent shop, where the PCM was reprogrammed and an unknown fuel injector repair was performed; however, the failure recurred. The contact stated that ... Read more

Incident date: Aug 11, 2025

The contact owns a 2006 Chrysler Pacifica. The contact stated that while driving at various speeds, the vehicle turned off independently but was able to be restarted. Additionally, the vehicle was difficult to start. The vehicle was taken to an independent shop, where the PCM was reprogrammed and an unknown fuel injector repair was performed; however, the failure recurred. The contact stated that ... Read more

Incident date: Aug 11, 2025

The contact owns a 2006 Chrysler Pacifica. The contact stated that while driving at various speeds, the vehicle turned off independently but was able to be restarted. Additionally, the vehicle was difficult to start. The vehicle was taken to an independent shop, where the PCM was reprogrammed and an unknown fuel injector repair was performed; however, the failure recurred. The contact stated that ... Read more

Incident date: Jul 24, 2025

The contact owned a 2021 Chrysler Pacifica. The contact stated that occasionally, while driving at various speeds, upon depressing the brake pedal, the vehicle would surge forward 3 to 4 feet before proceeding to slow down or come to a complete stop. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was advised that the failure was... Read more

Crash 2 injured

Incident date: Aug 5, 2025

Passenger side headrest deployed. Vehicle was not involved in a accident. Was parked at the time. Is available for inspection. No one was hurt, but I'm now afraid that the driver side headrest may deploy while I'm driving and could cause me to have an accident. There was not warning or indication that headrest was faulty or ready to deploy.

Incident date: Jun 5, 2025

The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated that while driving approximately 65 MPH, the message "Vehicle was Shutting Down" and a "Red Turtle" symbol was displayed. The contact stated that the engine was running but gradually lost motive power and stalled. The vehicle was turned off and restarted. The contact had driven the vehicle to a local dealer, who was unable to det... Read more

Incident date: May 30, 2025

The contact owns a 2017 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The check engine and battery warning lights were illuminated. The vehicle was taken to a local dealer, where it remained for the recall repair. The contact stated that the manufacturer had excee... Read more

Incident date: Aug 10, 2025

My 2022 Chrysler Pacifica Hybrid periodically has a sudden shutdown warning identical to vehicles in recall 23V-010 (157), where the engine simply shuts down and a message shows to park safely (it happened to me a bunch of times on a highway and I was lucky enough to have room on the road shoulder. My VIN isn’t listed in the recall 157 that seems to take care of this issue, but the symptoms matc... Read more

Incident date: Aug 10, 2025

My 2022 Chrysler Pacifica Hybrid periodically has a sudden shutdown warning identical to vehicles in recall 23V-010 (157), where the engine simply shuts down and a message shows to park safely (it happened to me a bunch of times on a highway and I was lucky enough to have room on the road shoulder. My VIN isn’t listed in the recall 157 that seems to take care of this issue, but the symptoms matc... Read more

Incident date: Jul 21, 2025

Head gasket failure at a 107,000 miles.

Incident date: Jul 12, 2025

Since week 1 of owning my brand new 2021 Chrysler Pacifica Hybrid, I have had issues of loss of motive power. I have done all of the recall remedies yet my car with a 35day old 12v battery not only died on me, but drained every battery in my vehicle so that I couldnt open my doors. The vehicle was unable to be jumped so that it could be driven, so I ended up paying o or $1000 in towing to get the ... Read more

Incident date: Jul 12, 2025

Since week 1 of owning my brand new 2021 Chrysler Pacifica Hybrid, I have had issues of loss of motive power. I have done all of the recall remedies yet my car with a 35day old 12v battery not only died on me, but drained every battery in my vehicle so that I couldnt open my doors. The vehicle was unable to be jumped so that it could be driven, so I ended up paying o or $1000 in towing to get the ... Read more

Incident date: Jul 12, 2025

Since week 1 of owning my brand new 2021 Chrysler Pacifica Hybrid, I have had issues of loss of motive power. I have done all of the recall remedies yet my car with a 35day old 12v battery not only died on me, but drained every battery in my vehicle so that I couldnt open my doors. The vehicle was unable to be jumped so that it could be driven, so I ended up paying o or $1000 in towing to get the ... Read more

Incident date: Aug 9, 2025

The problem seems to be with the electrical system the TIPM is malfunctioning. Wipers will stop midstream or run constantly, any time power is engaged in the car the wipers will begin to work whether the switch is on or off and regardless if the key is even in the ignition or not. Airbag lights are lit up, blinker switch will engage wipers to run.

Incident date: Aug 9, 2025

The problem seems to be with the electrical system the TIPM is malfunctioning. Wipers will stop midstream or run constantly, any time power is engaged in the car the wipers will begin to work whether the switch is on or off and regardless if the key is even in the ignition or not. Airbag lights are lit up, blinker switch will engage wipers to run.

Incident date: Aug 9, 2025

The problem seems to be with the electrical system the TIPM is malfunctioning. Wipers will stop midstream or run constantly, any time power is engaged in the car the wipers will begin to work whether the switch is on or off and regardless if the key is even in the ignition or not. Airbag lights are lit up, blinker switch will engage wipers to run.

Incident date: Aug 8, 2025

When driving van will jerk or bang like slipping in gear, feels like possible being hit from behind, we have tried the adaptive learning reset several times, we had just purchased this less than 2 months ago with about 4800 miles in it. Feels dangerous to drive, especially with kids. We are scared to even try the cruise control. We heard and read online many whey same issues, with warranty and h... Read more

Incident date: Aug 8, 2025

When driving van will jerk or bang like slipping in gear, feels like possible being hit from behind, we have tried the adaptive learning reset several times, we had just purchased this less than 2 months ago with about 4800 miles in it. Feels dangerous to drive, especially with kids. We are scared to even try the cruise control. We heard and read online many whey same issues, with warranty and h... Read more

Incident date: Aug 8, 2025

When driving van will jerk or bang like slipping in gear, feels like possible being hit from behind, we have tried the adaptive learning reset several times, we had just purchased this less than 2 months ago with about 4800 miles in it. Feels dangerous to drive, especially with kids. We are scared to even try the cruise control. We heard and read online many whey same issues, with warranty and h... Read more

Incident date: Jul 17, 2025

The check engine would blink and the engine would shutter for a few minutes when the van would start. It would drive around normal. A few days later the van would not start at all. We checked both batteries and they were not the issue. We then towed the van to a Chrysler dealer who checked the starter and alternator, those were both good. They stated the engine was seized and quoted $15,000 for a ... Read more

Incident date: Jul 31, 2025

Van was driving fine, no issues. Regular maintenance done, and 100,000 mile work completed within last year. One day it was totally fine, the next day it was whining, hopping and driving unsafely. Transmission randomly needs replaced. Throwing codes for low pressure and the pump losing prime. All codes were transmission lost of pressure related and the transmission has an internal failure.

Incident date: Aug 7, 2025

This vehicle experience is intermittent installing or fails to restart after the engine shut down I verified there are currently no open recalls and I believe this may be related to a known PCM or emissions related issue

Incident date: Aug 7, 2025

I was driving at 515 am on the highway about 60 mph, when all of a sudden Drive aside headrest airbag went off. I am thankful that it was early in the morning and not a lot of people on the road cuz I did swerve but did not hit anyone or anything as it startled me as I was driving. I called Chrysler see case number below and they will do nothing about this. As this car is made you need to replace ... Read more

Incident date: Jan 7, 2025

I noticed when I am driving the van would lose power and or the the transmission would shift very hard and stall the car engine would then take off very fast or slow. I reported the car to the dealership that I purchased the car from and to the customer service at the Chrysler Pacifica Corporation no one will help me I told them that the car was very dangerous while driving.

Incident date: Jan 10, 2025

The battery of my hybrid electric minivan was damaged during a recent factory recall, and Chrysler is refusing to correct the problem. Instead, they’re trying to charge me for a new battery. Here’s the background. I recently received a recall notice (73B) for my 2018 Chrysler Pacifica hybrid minivan that warned of a possible vehicle fire. I was advised not to recharge the van and to park outs... Read more

Incident date: Jun 6, 2025

Car completely stopped . After 2 months of checking the car I was told the motor is corroded. Bought the vehicle 2022 with no reports of any incidents

Incident date: Aug 3, 2025

The car shut down and a turtle appeared on the screen on the middle of the highway.

Incident date: Jun 1, 2025

When i put van in park ,shut off,it moves a little even on flat surface.When i back up in grass or out of a sloped driveway the van acts like something is preventing it from going backwards.The van,when going from the right lane to the left will act like it pulls to the right,hard to explain.Also when going down a road with slight bumps it makes a noise like something is loose,a rattle like.

Incident date: Aug 6, 2025

Quirk Chrysler Dodge Jeep RAM Of Dorchester refused to perform Recall 73B/24V-536 on my restricted-title Pacifica (reconstructed), citing Chrysler policy. That policy doesn’t exist in the recall bulletin. I need the BPCM software update and any necessary battery replacement under the recall.

Incident date: Jul 21, 2025

The vehicle has been at the dealership multiple times for transmission issues, and the most recent time slammed into park while driving slowly on a side road. It is a known hybrid transmission issue and the dealership just let me know that the manufacturer will not replace the transmission, only rebuild per TSB 21-025-25. I am concerned based on research of others with this issue that the rebuil... Read more

Incident date: Jul 31, 2025

The driver side headrest airbag deployed. No one was hurt, this was a replacement recall part from December 2023. This was supposed to be safe, what if I was driving my family and friends around and this happened? We don’t feel safe. I left a message with the dealer and am waiting to hear back. No one has inspected it this time yet. No warning signs.

Incident date: Jul 31, 2025

The driver side headrest airbag deployed. No one was hurt, this was a replacement recall part from December 2023. This was supposed to be safe, what if I was driving my family and friends around and this happened? We don’t feel safe. I left a message with the dealer and am waiting to hear back. No one has inspected it this time yet. No warning signs.

Incident date: Apr 13, 2025

I started having the oil pressure warning light come on same day after an oil change. It was a 3-hour drive, and the light will come on while my foot is on the break. Oil level was in the safe marker. Then I started feeling rumbling like I was driving a stick shift car. One major incident I was waiting for my turn at a light and when it turned green, the car was stalling but went. All of sudden it... Read more

Incident date: Apr 13, 2025

I started having the oil pressure warning light come on same day after an oil change. It was a 3-hour drive, and the light will come on while my foot is on the break. Oil level was in the safe marker. Then I started feeling rumbling like I was driving a stick shift car. One major incident I was waiting for my turn at a light and when it turned green, the car was stalling but went. All of sudden it... Read more

Incident date: Jun 26, 2025

Vehicle Posted Message To; Pull Over and Park Safely As Vehicle Would Be Shutting Down

Incident date: Aug 1, 2025

The contact owns a 2012 Chrysler 200. The contact stated that the air bag warning light was illuminated upon starting the vehicle. The dealer and the manufacturer had not been notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown.

Incident date: Jul 29, 2025

When driving our van from Nashville to Memphis, we were 2 hours from home when we received an on screen alert stating “Stop Safely - vehicle will shut off soon”. This was in a construction area with little to no shoulders to pull the vehicle over as power loss began to occur. We contacted Chrysler for help but the nearest dealership told us the earliest they could see the vehicle was 3 weeks f... Read more

Incident date: Jul 29, 2025

When driving our van from Nashville to Memphis, we were 2 hours from home when we received an on screen alert stating “Stop Safely - vehicle will shut off soon”. This was in a construction area with little to no shoulders to pull the vehicle over as power loss began to occur. We contacted Chrysler for help but the nearest dealership told us the earliest they could see the vehicle was 3 weeks f... Read more

Incident date: Jul 17, 2025

After safety recall 72B was performed on my 2019 Chrysler Pacifica Hybrid on 7/17/25, the vehicle's check engine light illuminated and it began experiencing charging failures. I've never experienced these issues prior to the recall being performed and the vehicle returned to me. The component that has failed is the high-voltage (HV) battery pack and its control system. Diagnostic scans performed ... Read more

Incident date: Jul 18, 2025

While stopped in traffic, the car started shifting from Drive to Neutral and Parking, the lights of the shifting wheel started blinking, and it was not possible to turn off the engine. After ~20 minutes, it stopped doing that and I was able to turn it off. 10 minutes later I started the engine and I was able to drive home but the steering wheel was very hard to move and the Check Engine light and ... Read more

Incident date: Jul 18, 2025

While stopped in traffic, the car started shifting from Drive to Neutral and Parking, the lights of the shifting wheel started blinking, and it was not possible to turn off the engine. After ~20 minutes, it stopped doing that and I was able to turn it off. 10 minutes later I started the engine and I was able to drive home but the steering wheel was very hard to move and the Check Engine light and ... Read more

Incident date: Jul 18, 2025

While stopped in traffic, the car started shifting from Drive to Neutral and Parking, the lights of the shifting wheel started blinking, and it was not possible to turn off the engine. After ~20 minutes, it stopped doing that and I was able to turn it off. 10 minutes later I started the engine and I was able to drive home but the steering wheel was very hard to move and the Check Engine light and ... Read more

Incident date: Jul 23, 2025

The hybrid battery overheated and started burning the interior of the vehicle while it sat turned off charging in the garage. Smoke filled the house which had to be evacuated. Emergency services were called and the fire department brought the incident under control. An incident report was completed by the fire department and the vehicle is currently in the possession of insurance who is doing thei... Read more

Fire

Incident date: Jun 11, 2025

The vehicle randomly shuts off while driving dash goes black and then randomly starts back up or I have to put it in (n) to start it back up while Im at a free role i lose control of the power steering and braking this is a dangerous for myself my children and grand kids also others Im the road this is seriously gonna get someone hurt this issue should not be occurring this is very dangerous

Incident date: Jun 11, 2025

The vehicle randomly shuts off while driving dash goes black and then randomly starts back up or I have to put it in (n) to start it back up while Im at a free role i lose control of the power steering and braking this is a dangerous for myself my children and grand kids also others Im the road this is seriously gonna get someone hurt this issue should not be occurring this is very dangerous

Incident date: Jun 11, 2025

The vehicle randomly shuts off while driving dash goes black and then randomly starts back up or I have to put it in (n) to start it back up while Im at a free role i lose control of the power steering and braking this is a dangerous for myself my children and grand kids also others Im the road this is seriously gonna get someone hurt this issue should not be occurring this is very dangerous

Incident date: Jun 9, 2025

The contact owns a 2012 Chrysler Town and Country. The contact stated while driving on the highway at 70 MPH, the vehicle stalled, and the instrument panel turned black, and the steering wheel seized. The contact stated that the failure had occurred temporarily, and the vehicle restarted independently. The contact stated that the failure recurred intermittently while driving. There was no warning ... Read more