Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Jan 13, 2026
I purchased a 2024 Tesla Model 3 a little over a year ago. Recently, and after an update, myself, and other drivers in my life, noticed the self-driving feature was malfunctioning - to the point I used the audio reporting feature to report this problem twice to Tesla. The car would veer off the road when flasing lights appeared and would jerk suddenly for no reason when it thought there was a obst... Read more
Crash
1 injured
Incident date: Jan 13, 2026
I purchased a 2024 Tesla Model 3 a little over a year ago. Recently, and after an update, myself, and other drivers in my life, noticed the self-driving feature was malfunctioning - to the point I used the audio reporting feature to report this problem twice to Tesla. The car would veer off the road when flasing lights appeared and would jerk suddenly for no reason when it thought there was a obst... Read more
Crash
1 injured
Incident date: Jan 20, 2026
The 25 pathfinder SV back up camera lags 2 to 3 seconds when shifted to reverse. It show a still image of what's behind but does not update to live feed till a few seconds later. This is dangerous as there have been many cases where I thought what the camera was showing was a live view behind my car when it was just a still image. I have had some close calls when backing into parkings spots.
Incident date: Jan 20, 2026
As I was drive home at 45 mph the vehicle started surging and then the engine started knocking. then I stopped the vehicle and called Toyota for a tow. The truck was towed to the local dealer (Sheehy Toyota) for inspection. upon inspection the motor has a bad knocking in the lower end of the engine. The truck is now in the shop getting the engine disassembled. believed to be a main bearing failure... Read more
Incident date: Jan 20, 2026
Anti lock brake module went out on my 2017 ram 1500. Dealerships do not have them in stock. From research it is a common problem for these years but only 2018 and up 1500's are recalled. Even if ai pay for the part the dealerships say they can't even get one. This is an enormous safety issue
Incident date: Jan 20, 2026
Anti lock brake module went out on my 2017 ram 1500. Dealerships do not have them in stock. From research it is a common problem for these years but only 2018 and up 1500's are recalled. Even if ai pay for the part the dealerships say they can't even get one. This is an enormous safety issue
Incident date: Jan 20, 2026
Tachometer/speedometer screen completely black or dark. It will show the Honda logo and make sound. But once I’m driving or once the car is started it doesn’t show any rpm’s or the menu for miles, safety information or anything on that screen.
Incident date: Aug 7, 2025
We bought the truck new 2018 and started having trans issues and leaf springs popping. So, we took back to dealership and all they did was change fluid in trans and pump grease in-between leaf springs. I did get them to finally change passenger side leaf spring out, but that does no good when leaf spring they put on has the same issue. The leaf springs have to much gap in between each leaf. I told... Read more
Incident date: Aug 7, 2025
I sent this to GM Corporate on 2/12/2025: I'm writing regarding the recall on certain 2020 Chevy Tahoe transmissions. My husband is meticulous with his vehicles including all regular service updates and recommended appointments. It literally looks like it came off the showroom floor 5 years after buying it. Unfortunately, when returning on a trip our vehicle suddenly increased rpm's and wouldn'... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - LANE DEPARTURE: ASSIST
Jan 19, 2026
Incident date: Jun 15, 2019
Audi mmi safety systems regularly go into failure/ error mode (see photos ) - screen says car can still be driven on screen but all warnings flash continuously and safety systems do not operate until car turned off again, often errors and failure of safety systems to operate continue on next start up -often 1-10x times a day, then no issues for a couple days. Reported to Audi w description and p... Read more
Incident date: Dec 18, 2025
1-ABS module, yes ABS breaks do not engage properly Yes, Gettel CDJR Punta Gorda FL Only the Dealer that sold me the truck ABS warning light came on a couple days after purchase, after restarting the truck the warning light went off for a few days then came back on and now is on all the time 2-Exhaust manifold, slight exhau... Read more
Incident date: Dec 18, 2025
I was driving the car and had been noticing an aroma, that I couldn't identify all morning. I happened to look over to the passenger side of the car and smoke was coming from the front of the seat. It was just about to catch fire. The seat heater was on and I turned it off. I poured water from a water bottle on the burned spot, that is about the size of your hand, and it sizzled until it cooled do... Read more
Incident date: Jan 14, 2026
The contact owns a 2024 Jeep Wrangler. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the i... Read more
Incident date: Dec 18, 2025
Passenger side airbag did not deploy. Emergency auto brake did not seem to work. The passenger side of the vehicle was struck by other car at high speed and sustained significant damage
Crash
1 injured
Incident date: Nov 15, 2025
The contact owns a 2023 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (Power Train). The vehicle was taken to the dealer; however, the contact was informed that the manufacturer had sent two left-sided parts instead of a left-side and right-side part. In addition, the contact was informed that the parts were on back order. The vehicle had been at the dealer for ... Read more
Incident date: Dec 1, 2025
We are located in Henderson, NV and we were driving on the freeway in a construction zone with no emergency lanes when the vehicle lost all power to the engine going the speed limit. The engine had seized up which is a known problem with the 6.2L GMC motors. We have done all the recalls recommended by the manufacturer. The engine seizing, locking up , put our family in danger . We were luckily eno... Read more
Incident date: Jan 2, 2026
When using the backup camera at night you can not see as it is not bright enough. My car is brand new. I called Honda and the dealer and they said there was nothing they can do about it
Incident date: Jan 2, 2026
Warmed car before driving, once I got in car and shut drivers side, Rear window shattered. Common issue with other owners of same car. Reached out to Acura dealerships and they claim it’s not an issue that is happening and will not replace it.
Incident date: Jan 14, 2026
1) Transmission vehicle is not able to be driven Driving on the highway taking kids to school as my vehicle would not accelerate put me the kids and all that were on the road that morning at risk because all i could do is coast to get off on the side of the highway. I had it towed to independent center No warning signs, lights or messages nor any other symptoms. 2)also faulty steering wheel cloc... Read more
Incident date: Jan 14, 2026
My 2024 Jeep Wagoneer Series 2 frequently stalls while coming out of idle, such as at traffic lights. This is not the auto stop-start feature and happens whether or not auto stop-start is deactivated. Usually, after being by stopped, as I am getting ready to start moving again, the vehicle will slightly rev or try to lurch forward before stalling out. This turns the engine off, throws the car in... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - VISIBILITY/WIPER
Jan 14, 2026
Incident date: Dec 16, 2025
For the third time, my windshield wipers quit working in the middle of a rain/snow storm. Have taken the vehicle into GM service under warranty twice, the first time they updated the software but that repair only lasted a few months. Second time they replaced the windshield sensor, that lasted a few months. Now today, driving home in the snow my wipers quit working altogether. The sprayer worked, ... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - SERVICE BRAKES
Jan 14, 2026
Incident date: Sep 1, 2024
Brake pedal bolt came loose and fell off. Brake pedal was difficult to use. There was a recall for this issue on 2015-2016 2500 and 3500 series trucks but not 1500 series. I have a video of the brake pedal condition but it will not let me upload it.
Incident date: Dec 16, 2025
The contact owns a 2023 Chevrolet Silverado 1500. The contact stated that the tailgate was constantly opening unintendedly. The failure also occurred while the vehicle was parked overnight, causing the battery to drain. Additionally, the contact stated that the rearview camera was inoperable. The vehicle was taken to the dealer, where it was diagnosed, and determined that the tailgate switch and r... Read more
Incident date: Dec 16, 2025
The contact owns a 2023 Chevrolet Silverado 1500. The contact stated that the tailgate was constantly opening unintendedly. The failure also occurred while the vehicle was parked overnight, causing the battery to drain. Additionally, the contact stated that the rearview camera was inoperable. The vehicle was taken to the dealer, where it was diagnosed, and determined that the tailgate switch and r... Read more
Incident date: Dec 16, 2025
Steering binds or sticks while steering wheel is on center requiring diligence to maintain the vehicle's course. The steering also will periodically act as if the road departure system is engaged even when that feature and lane assist are turned off. The vehicle will dart to the right, but not to the left. Vehicle front suspension was re-aligned, but problems still persists.
Incident date: Jan 2, 2026
There was a recall on this vehicle from 2022, and we did not own this vehicle at that time. Recall passenger side airbag contact under seat can cause fire or electrical issues. I contacted Subaru and they said the recall was satisfied in 2022. If that's the case, the repair piece must have been faulty as the issue has come back. The dealership I took the car to said they have seen about 4 of this... Read more
Incident date: Jan 2, 2026
There was a recall on this vehicle from 2022, and we did not own this vehicle at that time. Recall passenger side airbag contact under seat can cause fire or electrical issues. I contacted Subaru and they said the recall was satisfied in 2022. If that's the case, the repair piece must have been faulty as the issue has come back. The dealership I took the car to said they have seen about 4 of this... Read more
Incident date: Jan 2, 2026
There was a recall on this vehicle from 2022, and we did not own this vehicle at that time. Recall passenger side airbag contact under seat can cause fire or electrical issues. I contacted Subaru and they said the recall was satisfied in 2022. If that's the case, the repair piece must have been faulty as the issue has come back. The dealership I took the car to said they have seen about 4 of this... Read more
Incident date: Jan 8, 2026
There was an accident involving this vehicle where another vehicle pulled out in front causing a collision. There was damage only to the front of the vehicle which caused several malfunctions. Prior to the impact the break assist did not operate which may have prevented the collision but when the impact happened the seat belts locked in place and the driver side window would not roll down nor woul... Read more
Crash
Incident date: Jan 8, 2026
There was an accident involving this vehicle where another vehicle pulled out in front causing a collision. There was damage only to the front of the vehicle which caused several malfunctions. Prior to the impact the break assist did not operate which may have prevented the collision but when the impact happened the seat belts locked in place and the driver side window would not roll down nor woul... Read more
Crash
Incident date: Jan 8, 2026
My jeep will shut off unexpectedly, it will do a up and down idle increase and decrease while at a idle the abs will lock up my wheel tight to where itll drag while trying to move forward. The 4x4 low will not engage at all says service 4x4
Incident date: Jan 11, 2026
I am reporting a serious safety concern involving a 2021 Lincoln Navigator with factory equipment only. After snowfall, during factory remote start, the vehicle produced a hot/burning smell, and I observed visible melting and bubbling of multiple driver-side and passenger side exterior pillars. The vehicle has a factory sunroof and no aftermarket electronics or modifications. The melting appear... Read more
Incident date: Dec 13, 2025
Head gasket failed after car was fully serviced at authorized Honda dealer.It is a common issue with the 1.5t Honda engine.
Incident date: Dec 15, 2025
Car lost power on highway, power lost.
Incident date: Dec 15, 2025
The transfer case blew out when I stopped at a red-light, within the first 3 years of original ownership. Only 65,000 miles on the odometer, mostly from highway driving. The car is now inoperable and repair quotes are prohibitively expensive.
Incident date: Dec 15, 2025
Sunroof bracket broke off when opening
Incident date: Sep 29, 2025
The contact owns a 2021 Mitsubishi Outlander Sport. The contact stated that the catalytic converter was stolen from the vehicle, and a new catalytic converter was installed. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed the vehicle with catalytic converter failure. The vehic... Read more
Incident date: Sep 29, 2025
The car suddenly experienced engine failure while driving at highway speed (about 70 mph). The check engine light, as well as several other warning lights (Traction control, electronic stability control, etc) came on immediately before a metal-on-metal clunking sound and then loss of power. I was able to pull the car over to the side of the highway, and because of the clunking sound, felt it was ... Read more
Incident date: Jan 5, 2026
My wife was slowly pulling into a parking spot, when at about 10ft from curb the car suddenly accelerated faster than she even thought the car even was capable of (the AWD likely helped). It hopped the curb and hit a tree. She backed it up to the parking spot (it acted normally) and had it towed to dealer. In hindsight, the car had been having a progressive amount and frequency of delay in norm... Read more
Crash
Incident date: Jun 30, 2023
Without any warning my steering wheel locked up and started jerking resulting in lack of steering and drivability. I was backing out of my driveway and started to turn onto the street when this happened. This could have been very dangerous if I had been driving on regular roads. The van is currently parked on the street and available for inspection as I was able to gently maneuver it to a safe spo... Read more
Incident date: Oct 11, 2024
The contact owns a 2015 Chevrolet Cruze. The contact stated that while driving approximately 55 MPH, the “Service Stabili-trak” message was displayed. The warning light turned on and off, and the vehicle suddenly stalled. The vehicle failed to restart. The contact stated that the vehicle started jerking and rolling while on the side of the road. The vehicle was towed to an independent mechanic... Read more
Incident date: Aug 16, 2025
While waiting to turn left at a light and driving in "L" (one pedal) mode, I started to release the break in anticipation of oncoming lanes clearing, as I lifted the pedal the car lurched into the intersection. The Bolt normally accelerates very gently in L mode when no break is applied, but does not lurch forwards like this under normal conditions. The breaks did work, and I was able to stop, but... Read more
Incident date: Aug 16, 2025
While waiting to turn left at a light and driving in "L" (one pedal) mode, I started to release the break in anticipation of oncoming lanes clearing, as I lifted the pedal the car lurched into the intersection. The Bolt normally accelerates very gently in L mode when no break is applied, but does not lurch forwards like this under normal conditions. The breaks did work, and I was able to stop, but... Read more
Incident date: Nov 1, 2025
While driving at highway speed and the adaptive cruise control engaged, the vehicle applied the brakes without driver input. The vehicle slowed gradually over several seconds even though there was no vehicle, pedestrian, or obstacle present in front of the vehicle. Road and environmental conditions were clear and normal, including clear weather, dry roadway, and unobstructed lane of travel. Traffi... Read more
Incident date: Nov 7, 2025
The contact owns a 2013 Ford Explorer. The contact stated that the ABS, the brakes, and the traction control warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed that the ABS module had failed and needed to be replaced. The dealer initially informed the contact that the part was on backorder. The vehicle was not repaired. The contact was later informed that ... Read more
Incident date: Nov 7, 2025
Unacceptable fuel economy. EPA stats 18/23, I have no been able to manage over 14.6 MPG. Truck has 16,xxx miles on it. I am seeing online this is very common. Something needs to be done about to blatant over fabricated numbers.
Incident date: Jan 6, 2026
The contact owns a 2026 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the driver's side seat belt became loosened. The contact pulled on the seat belt, which went across the chest, and the seat belt failed to lock and restrain as intended. The contact was able to pull and stretch the seat belt up to the steering wheel. The contact then pulled the lap belt, and t... Read more
Incident date: Sep 21, 2025
Odometer Fraud. The contact purchased a 2017 Nissan Sentra. The contact stated that when the vehicle was purchased, the odometer indicated that the mileage was 92,000. The vehicle was a private sale. The contact's wife purchased the Carfax report and stated that the odometer reading was 179,070 on April 22, 2025.
Incident date: Sep 21, 2025
Sliding doors have an issue where the car alarms like the doors aren’t shut. Took it in and paid a diagnostic for them to tell me a sensor was bad, it still beeps. Seems to beep more when turning away from that door (driver sliding door beeps more when turning right or when stopping, passenger beeps more when turning left or stopping). This was a problem with previous generation to where the war... Read more
Incident date: Oct 1, 2025
Passenger side head light stop working little over when car is out of the factory warranty at approximately 55,000 miles, to fix is very expensive, over $4000.00 because you cannot just change the bulb the entire unit need to be replaced. This seems to be a common problem with this model.