Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
Incident date: Oct 2, 2025
I purchased this 2020 Maserati Levante in 2023. The first month of driving it, it shut down in the middle of the street on Crenshaw Blvd. I freaked out and restarted it after few seconds. For the past years of purchasing this vehicle, the engine light keeps coming on and off.The camera never worked good because it would freeze, the screen would be blue, green, or red or completely blank out, with... Read more
Incident date: Sep 22, 2025
Driving to work as usual and the road is clear just damp from a slight rain. When all the sudden the car just started swerving signaling that the road is wet. But even if wet it shouldn’t swerve like crazy on its own. Causing me to almost crash. It was the most scariest thing that happened to me. I’m taking it to ford dealership tomorrow but not sure how this will be fixed. Now I’m scared to... Read more
Incident date: Sep 22, 2025
My Sorento has a transmission issue or something similar. It slips, it dies down and sometimes when I come to a stop and try to move, it won’t move. I have to put it back in park and then put it in drive. I have had several near miss accidents due to all these issues. It has been repaired twice but it has never fixed the issue and the dealer claims there is nothing wrong.
Incident date: Sep 22, 2025
Vehicle lost all internal communications while driving. During this incident propulsion was lost, turn signals, hazards, power brakes, power steering, all electronics except speedometer failed. I was unable to put indicators on during this incident outting others at risk. It appears hazards and turn signals are CAN communication which is absolutely insane and a severe design flaw.
Incident date: Sep 10, 2025
The contact owns a 2019 Ford Transit. While the contact's wife was driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. No warning lights were illuminated. The contact stated that the failure had occurred while the contact's wife was parking the vehicle. The contact stated that the vehicle rolled into the curve and stopped. The contact s... Read more
Incident date: Apr 20, 2025
While driving my 2025 Toyota Camry, the infotainment/navigation display screen (center console multimedia system) will randomly and sporadically shut down completely, leaving the screen blank without warning. This has happened multiple times, including while I was backing up and relying on the backup camera, creating an unsafe situation by eliminating visibility. When the screen goes blank while d... Read more
Incident date: Apr 20, 2025
While driving my 2025 Toyota Camry, the infotainment/navigation display screen (center console multimedia system) will randomly and sporadically shut down completely, leaving the screen blank without warning. This has happened multiple times, including while I was backing up and relying on the backup camera, creating an unsafe situation by eliminating visibility. When the screen goes blank while d... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — ENGINE
Oct 2, 2025
Incident date: Oct 1, 2025
The engine seized as I was driving. This posed a safety risk because it was in the middle of traffic. After having the vehicle towed to a service shop it was confirmed that the engine had seized. The check engine light had appeared 2 days prior but then went off and reappeared right before the engine shut off.
Incident date: Sep 30, 2025
On multiple occasion parking sensors activate for no reason. Emergency braking occurred while backing as well as while driving for no reason at all. High possibility of a crash occurring. Gm refuses to repair or replace. Gm stated dealer says vehicle has completed repairs and vehicle ready for pickup. Dealer has not repaired or replaced any items or parts.
Incident date: Sep 30, 2025
The contact owns a 2018 Jeep Compass. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact reported that the rearview camera display was intermittently blank, and no image was visible. The contact stated that occasionally the image froze and was not properly displayed. The dealer was not contacted. The vehicle was not diagnosed or repaired. The ma... Read more
Incident date: Sep 30, 2025
A few years ago the passenger seatbelt beeper stopped working. Unsure if air bags will deploy in a crash or not since the seat isn't detecting a person. Mentioned to dealership and told it would be a costly repair to check all the wiring.
CHRYSLER
TOWN AND COUNTRY
(2014) — ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Sep 30, 2025
Incident date: Aug 14, 2024
Odometer Fraud. The contact purchased a 2013 Ford F-150. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 96,000. It was later discovered that the mileage on the Title was 189,556.
Incident date: Sep 25, 2025
The contact owns a 2019 Mitsubishi Outlander. The contact stated that the message "Service Air Bags" was displayed. The vehicle was taken to the dealer, where the contact was advised to pay a fee for a diagnostic test. The contact declined, and the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.
Incident date: Sep 29, 2025
The hybrid braking systems on Toyota Prius' manufactured from 2010-2015 had a serious failure of the hybrid braking system that had additional long term warranties to repair, but never recalled in order to save the money from a total recall. The Sloan Toyota dealership in Glenside knew before I purchased the 2013 Toyota Prius I purchased that a serious brake system failure was very probable with m... Read more
Incident date: Sep 29, 2025
The hybrid braking systems on Toyota Prius' manufactured from 2010-2015 had a serious failure of the hybrid braking system that had additional long term warranties to repair, but never recalled in order to save the money from a total recall. The Sloan Toyota dealership in Glenside knew before I purchased the 2013 Toyota Prius I purchased that a serious brake system failure was very probable with m... Read more
Incident date: Sep 28, 2025
CLEAR COAT PAINT IS PEELING. ON TOP OF HATCHBACK. I DON'T KNOW WHEN IT STARTED, I JUST NOTICED IT TODAY 9-29-25. iT IS AVAILABLE FOR INSPECTION UPON REQUEST. NO WARNING MESSAGE PRIOR TO THE PROBLEM. I WENT TO DEALER AND THEY SAID THE PAINT WARRANTY EXPIRED IN 1922 AND THERE ARE NO RECALLS AND NOT EXTENDED WARRANTIES FOR THIS AND KIA HAS NO RESPONSIBILITY THAT'S WHY THEY ONLY GIVE A 3 YEAR, 36,... Read more
Incident date: Oct 3, 2024
Cluster info not working as it should
Incident date: Sep 26, 2025
I attempted to start my vehicle and it turned over and at the end of trying it sounded like it wanted to start. This repeated itself with no change. I contacted the dealer which I purchased it from and the service mgr said it was the fuel pump control module. Numerous 2021 Yukon had this problem and there is both a service bulletin and a recall for this part. N212332040. My vehicle is NOT on recal... Read more
Incident date: Aug 31, 2025
The contact owns a 2022 Hyundai Sonata Hybrid. The contact stated that while attempting to use the key fob to unlock the vehicle, the vehicle failed to respond. The contact manually unlocked the vehicle with the key, and the vehicle failed to start. The contact stated that the failure had occurred on two occasions, and the vehicle was jump-started. The vehicle was taken to the dealer, where the co... Read more
Incident date: Aug 14, 2025
There is a loss of power in the moment the propulsion changes from electric to gas followed by an error message to "service hybrid electrical system". Dealer inspected an found there is currently no remedy. Seems to be a known issue by now.
Incident date: Mar 1, 2025
The contact's son owned a 2012 Kia Soul. The contact stated that while the vehicle was parked in the driveway, the contact's daughter-in-law looked through the glass door of the residence and noticed that the vehicle had caught on fire. The contact stated that the fire started from underneath the hood. The contact stated that the entire vehicle had burned significantly. The fire was extinguished b... Read more
Fire
Incident date: Mar 1, 2025
The contact's son owned a 2012 Kia Soul. The contact stated that while the vehicle was parked in the driveway, the contact's daughter-in-law looked through the glass door of the residence and noticed that the vehicle had caught on fire. The contact stated that the fire started from underneath the hood. The contact stated that the entire vehicle had burned significantly. The fire was extinguished b... Read more
Fire
Incident date: Aug 10, 2024
The bracket connecting the fuel tank strap to the frame has broken and left fuel tank unsupported. Extreme fire hazard is fuel tank becomes disconnected or leaking
Incident date: Aug 10, 2024
Odometer Fraud. The contact purchased a 2021 Chevrolet Equinox. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the mileage was approximately 72,170, and at the time of registration, it was discovered that the mileage was approximately 206,352.
Incident date: Aug 10, 2024
My 2018 Chrysler Pacifica has ongoing electrical problems that match the same symptoms described in existing recalls, but my VIN is not included in those campaigns. The issues began around 08/30/22. The vehicle has experienced stalling, electrical shutdown, dashboard warning lights, loss of power steering issues, failure of the start-stop system, dead batteries, loud creaking, popping, squeaking n... Read more
Incident date: Sep 25, 2023
For years the rear back up camera has failed to engage or turns on and off intermittently when the vehicle is put in reverse. This can lead to a potentially hazardous driving issue which could lead to property damage or potentially in the extreme loss of life. There are recalls for exactly this same issue on literally millions of similar Ford vehicles, but they refuse to acknowledge this issue an... Read more
Incident date: Sep 25, 2023
The contact owns a 2025 Nissan Kicks. The contact stated that the tires were worn and bald prematurely. The vehicle was taken to the local dealer, and the contact was informed that the rear wheels needed to be aligned and the tires replaced. The vehicle was not repaired. The vehicle was later taken to the local mechanic, who indicated that the rear suspension could not be aligned because the rear ... Read more
Incident date: Sep 8, 2025
The contact owns a 2018 Chrysler Pacifica. The contact stated that the sliding doors failed to close as intended and unintendedly open after being closed. The vehicle was taken to the dealer, where the contact was informed that there was a related software update available to correct the failure. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The fa... Read more
Incident date: Sep 8, 2025
The contact owns a 2018 Chrysler Pacifica. The contact stated that the sliding doors failed to close as intended and unintendedly open after being closed. The vehicle was taken to the dealer, where the contact was informed that there was a related software update available to correct the failure. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The fa... Read more
Incident date: Sep 18, 2025
Radiator leak, leaking antifreeze
Incident date: May 8, 2025
THERE WAS NO INCIDENT. WHEN THE BRAKE MALFUNCTION SCREEN DISPLAYED, I DROVE THE VEHICLE TO THE NEAREST TOYOTA DEALER IN PUEBLO, COLORADO. I RECEIVED THE ATTACHED SERVICE MESSAGE AND PICKING TICKET; 17june2025. IT ALSO NEEDS NEW BRAKE PADS, ROTOR ADJUSTMENT, AND 5 NEW TIRES. TOTAL~$6000. WAY TOO PRICY! I PAID FOR THE DIAGNOSTIC TEST, AND DROVE HOME CAREFULLY! THE VEHICLE HAS BEEN SITTING I... Read more
Incident date: Sep 25, 2025
The contact owned a 2023 Genesis G80. The contact stated that a 2001 Ford F-350, pulling a tow trailer, ran a red light while traveling at approximately 50 MPH and crashed into her vehicle. The air bags did not deploy. The contact sustained injuries to her left side, arm, neck, and back, and medical attention was provided. A police report was filed. There was no reported fire. The vehicle was towe... Read more
Crash
1 injured
Incident date: Aug 1, 2025
After the vehicle has been put into parked and attempted to shut off, a message displays “Action Required Shift To Park”. Although the vehicle is in parked there is some kind of sensor that is not reading it is in park. Vehicle first started doing this when parked on an incline but frequently happens since the first occurrence. One temporary solution is to shift into different gear or shake th... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — ENGINE
Sep 24, 2025
Incident date: Jul 1, 2025
I’ve had my battery and alternator checked and both are good. Multiple times now my car has either not started until it gets a jump. Took it to a shop and was told its electrical issues. I was at my a football game for my kids out of state and my car would not start after having it off for over an hour,me n my kids were stuck for 3 hours before they got someone out to jump start the car. I take ... Read more
Incident date: Sep 12, 2025
My back up camera has the same issues that Ford listed in their recall. My screen is black at times when backing up. My camera doesn't always pop up when backing up, my normal screen will stay on as of I'm not backing up. I have had the black screen with a notice that says my camera isn't working and I need to contact my dealership.
Incident date: Sep 12, 2025
Rear camara is inconsistent but lately works 25% of the time.
CHRYSLER
TOWN AND COUNTRY
(2016) — ENGINE
Sep 24, 2025
Incident date: Sep 21, 2025
On the afternoon of Wednesday August 6th I was no less that 3-4 miles from my home when the car stopped in the middle lane of a very busy 3 lane highway and never started again. It was 90+ degrees outside and even hotter inside the vehicle with leather seats. I became extremely nervous and my small 10 pound puppy began to have anxiety and overheat. When I pulled away from my home the car was buc... Read more
Incident date: Jul 1, 2025
The contact owns a 2017 GMC Yukon. The contact noticed that the chrome on the rims of the vehicle was oxidized. The vehicle was taken to an independent mechanic who replaced the rims. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.
Incident date: Jul 1, 2025
Ua80f/e transmission in the 2018-2022 Toyota Highlander are defective. Mine has a loud whistle while accelerating. Problems have been acknowledged by Toyota however they’re refusing to fix.
Incident date: Sep 24, 2025
The contact owns a 2014 GMC Sierra 1500. The contact stated that while driving approximately 25-30 MPH, the power steering became inoperable. The check engine warning light was illuminated due to the fuel tank cap being missing. The contact stated that the failure was related to NHTSA Campaign Number: 14V246000 (Steering). The vehicle was taken to the local dealer, where it was diagnosed with a sh... Read more
Incident date: Sep 1, 2025
When I first get in the car and hit the gas it's OK a if I'm trying to move it but if I'm trying to leave my driveway and I hit the gas it will stall and the rpm will go up to a 5 , and this happens exiting the interstate, it's almost caused me to wreck because I can't pick up the speed it is like it's stuck . The same thing happens at a stop light and trying to move forward, extremely dangerou... Read more
Incident date: Sep 1, 2025
On [XXX] the power steering icon on my dash turned on. I was parked at post office and had to call tow truck as I could not turn the wheel. I was fortunate that I was not driving as a week prior I was driving from Morro Bay to Bakersfield, I currently am dealing with tennis elbow and it would have been impossible to steer if it failed while driving. The truck is currently at my local dealership an... Read more
Incident date: Jun 2, 2025
We have an airbag warning light that keeps coming on. It's been reset by a repair garage, but has returned this week. Techniction Stating the following: on technical service bulletin they state inspect and install a jumper harness in the front seats. Why do I have to reroute electrical. This should be a recall for repair because Chrysler has wired it incorrectly to start with. other informa... Read more
Incident date: Sep 9, 2025
Hi. I’d like to point out I have not had an incident YET thankfully. However, I want to highlight that the early M340i production releases (2019 and 2020) are HIGHLY likely to experience catastrophic engine failure due to an oil pump being made of plastic on some models. Of the 20 or so complaints listed under this vehicle on NHTSA, I’ve already seen PLENTY of complaints regarding this issue a... Read more
Incident date: Sep 9, 2025
Hi. I’d like to point out I have not had an incident YET thankfully. However, I want to highlight that the early M340i production releases (2019 and 2020) are HIGHLY likely to experience catastrophic engine failure due to an oil pump being made of plastic on some models. Of the 20 or so complaints listed under this vehicle on NHTSA, I’ve already seen PLENTY of complaints regarding this issue a... Read more
Incident date: Sep 9, 2025
After safety recall 73B was performed on my 2018 Chrysler Pacifica Hybrid on 08/25/2025, the vehicle's check engine light illuminated on 09/09/2025. I was inundated with multiple failure lights including; check engine, service electronic throttle control, service hybrid electric vehicle system, blind spot alert, and I felt like I lost power steering. I was unsure if the van was safe to drive... Read more
Incident date: Mar 23, 2025
While driving on U.S Highway 521 in South Carolina, the vehicle experienced SUDDEN, UNEXPECTED BRAKING AND VIOLENT SHAKING even though there were no cars or obstacles directly in front of me. The sensation was so strong it felt as if the car had been rear-ended, but there was no impact. The issue has happened MULTIPLE TIMES since I purchased the vehicle new in 2023. Each time, traffic was flowing ... Read more
Incident date: Jul 5, 2025
The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving 65 MPH with the cruise control activated, several warning lights, including the front and rear sensors, 4WD, oil, and engine warning lights illuminated on the i... Read more
Incident date: Jul 5, 2025
To Whom It May Concern, I am submitting this request under my existing Consumer Affairs case number [XXX] regarding my 2015 Nissan Pathfinder (VIN: [XXX] , Plate: [XXX] ). On [insert date], while driving on the freeway, the hood latch failed and caused the hood to suddenly fly up, completely blocking my view. This recall-related defect directly led to my vehicle striking another car. Thankfully,... Read more
Crash
Incident date: Jul 5, 2025
My son was driving the vehicle down the interstate and attempted to exit. He hit the brakes and the car would not slow down. He had the pedal all the way to the floor and the vehicle still would not slow down. The vehicle went off the exit ramp, through a grassy hill area, across the entrance ramp, and finally stopped when the tire broke off. Even with the tire broke off and the vehicle not moving... Read more
Crash