Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
Incident date: Aug 10, 2020
AFTER FILLING UP THE GAS TANK THE VEHICLE SHUTS OFF WHILE DRIVING CAUSING IT TO LOSE BRAKING AND POWER STEERING. THE VEHICLE ALSO SHUTS OFF WHILE AT A STAND STILL. THIS ONLY HAPPENS AFTER FILLING UP THE GAS TANK AND SEEMED TO BE CAUSED BY A FAULTY FUEL TANK ROLLOVER VALVE THAT IS BUILT INTO THE GAS TANK SO IT CANT BE CHANGED. THE WHOLE FUEL TANK HAS TO BE CHANGED AND THE FUEL TANK IS NO LONGER A... Read more
Incident date: Oct 7, 2020
MY VAN ON MULTIPLE OCCASSION HAS STALLED IN THE MIDDLE OF CITY INTERSECTIONS. WHILE DRIVING MY CAR WILL HAVE AN ELECTRICAL MELTDOWN. ALL DIFFERENT WARNING MESSAGES WILL APPEAR ON DASH, WARNING DINGS WILL GO OFF, MY WIPERS WILL GO ON WITHOUT ME TURNING THEM ON, WHEN I PUSH THE GAS IT WILL NOT DRIVE. ON ONE OCCASION THE CAR ACCELERATED WITHOUT PRESSING THE GAS OR IF THE GAS WAS PRESSED IT WOULD ACCE... Read more
Incident date: Oct 7, 2020
MY VAN ON MULTIPLE OCCASSION HAS STALLED IN THE MIDDLE OF CITY INTERSECTIONS. WHILE DRIVING MY CAR WILL HAVE AN ELECTRICAL MELTDOWN. ALL DIFFERENT WARNING MESSAGES WILL APPEAR ON DASH, WARNING DINGS WILL GO OFF, MY WIPERS WILL GO ON WITHOUT ME TURNING THEM ON, WHEN I PUSH THE GAS IT WILL NOT DRIVE. ON ONE OCCASION THE CAR ACCELERATED WITHOUT PRESSING THE GAS OR IF THE GAS WAS PRESSED IT WOULD ACCE... Read more
Incident date: Oct 7, 2020
MY VAN ON MULTIPLE OCCASSION HAS STALLED IN THE MIDDLE OF CITY INTERSECTIONS. WHILE DRIVING MY CAR WILL HAVE AN ELECTRICAL MELTDOWN. ALL DIFFERENT WARNING MESSAGES WILL APPEAR ON DASH, WARNING DINGS WILL GO OFF, MY WIPERS WILL GO ON WITHOUT ME TURNING THEM ON, WHEN I PUSH THE GAS IT WILL NOT DRIVE. ON ONE OCCASION THE CAR ACCELERATED WITHOUT PRESSING THE GAS OR IF THE GAS WAS PRESSED IT WOULD ACCE... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) — UNKNOWN OR OTHER
Oct 9, 2020
Incident date: Sep 25, 2020
THIS IS AN ADDENDUM TO COMPLAINT # 11361493. THE ACTUAL DATE WAS THE PREVIOUS DATE, 09/25/2020. NO OTHER RESTRAINTS OR AIR BAGS DEPLOYED, ONLY THE FRONT PASSENGER HEAD RESTRAINT. THERE WERE TWO PEOPLE IN THE CAR, THE DRIVER AND FRONT PASSENGER. THE PASSENGER WAS WACKED BY THE HEAD RESTRAINT BUT DID NOT RECEIVE ANY INJURY. THE LOCAL CHRYSLER DEALER STATED TO REPLACE THE HEAD RESTRAINT WOUL... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — UNKNOWN OR OTHER
Oct 9, 2020
Incident date: Oct 9, 2020
WHILE DRIVING DOWN A NEIGHBORHOOD STREET WITH MY KIDS,I WAS 'PUNCHED' IN THE BACK OF MY HEAD BY THE SUPPLEMENTAL ACTIVE HEAD RESTRAINT ON THE DRIVERS SIDE. UPON EXAMINATION, THE PLASTIC THAT HOOKS ONTO THE HOLDING PIN SNAPPED RELEASING THE HEAD RESTRAINT.
Incident date: May 23, 2018
SEVERAL COMPLAINTS TO REPAIR ISSUE WITH ACCELERATION AND DECELERATION ON VEHICLE. RANDOMLY THE VEHICLE WILL HESITATE TO ACCELERATE FROM A STATIONARY POSITION. ENGINE, MOTOR MOUNTS AND TRANSMISSION HAVE BEEN REPLACED AND ISSUE REMAINS. VEHICLE WILL ALSO HESITATE TO START CAUSING ME TO HAVE TO TRY AGAIN TO START THE VEHICLE. BATTERY HAS HAD TO BE REPLACED TWICE.
Incident date: May 23, 2018
SEVERAL COMPLAINTS TO REPAIR ISSUE WITH ACCELERATION AND DECELERATION ON VEHICLE. RANDOMLY THE VEHICLE WILL HESITATE TO ACCELERATE FROM A STATIONARY POSITION. ENGINE, MOTOR MOUNTS AND TRANSMISSION HAVE BEEN REPLACED AND ISSUE REMAINS. VEHICLE WILL ALSO HESITATE TO START CAUSING ME TO HAVE TO TRY AGAIN TO START THE VEHICLE. BATTERY HAS HAD TO BE REPLACED TWICE.
CHRYSLER
TOWN AND COUNTRY
(2010) — ELECTRICAL SYSTEM
Oct 9, 2020
Incident date: Aug 1, 2015
PROBLEMS WITH THE WIRING AND FUSES THAT MOVE THE FRONT DRIVERS AND PASSENGER SEAT. THE WIRES ARE HOT AND THE FUSE BLOWS CONSTANTLY. RESULTING IN THE SEATS BEING STATIONARY AND NOT WORKING. I'VE HAD SEVERAL MECHANICS LOOK AT THIS AND HAVE REPLACED THE FUSES ABOUT 30 TIMES. THE ONLY THING I HAVE NOT DONE YET IS HAVE THE SEATS COMPLETELY REWIRED TO GET THE POWER SEATS WORKING. THIS HAS BEEN AN I... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) — SEATS
Oct 9, 2020
Incident date: Aug 1, 2015
PROBLEMS WITH THE WIRING AND FUSES THAT MOVE THE FRONT DRIVERS AND PASSENGER SEAT. THE WIRES ARE HOT AND THE FUSE BLOWS CONSTANTLY. RESULTING IN THE SEATS BEING STATIONARY AND NOT WORKING. I'VE HAD SEVERAL MECHANICS LOOK AT THIS AND HAVE REPLACED THE FUSES ABOUT 30 TIMES. THE ONLY THING I HAVE NOT DONE YET IS HAVE THE SEATS COMPLETELY REWIRED TO GET THE POWER SEATS WORKING. THIS HAS BEEN AN I... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) — FUEL/PROPULSION SYSTEM
Oct 9, 2020
Incident date: Oct 6, 2020
FUEL PUMP RELAY INSIDE THE TIPM FAILED, CAUSING CAR TO STALL WHILE IN MOTION WITH LOSS OF POWER STEERING AND POWER BRAKES. IF THIS HAPPENED AT HIGHWAY SPEEDS IT COULD RESULT IN A CRASH. THIS IS A COMMON ISSUE AND OTHER DODGE/CHRYSLER VEHICLES HAVE BEEN RECALLED FOR SIMILAR FAILURES IN 2011 MODELS. SUGGESTED INTERNET FIXES INVOLVE BYPASSING THE FUEL PUMP RELAY WITH A JUMPER THAT COULD RESULT IN FI... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) — SERVICE BRAKES
Oct 8, 2020
Incident date: Aug 11, 2020
I WAS DRIVING STRAIGHT AT 40-45MPH ON A SLIGHTLY HILLY, TWO LANE ROAD WITH NO CURBS. THE WEATHER WAS CLEAR, TRAFFIC WAS MODERATE. WITH NO WARNING, ALL DRIVING POWER WENT OFF AND I COULDN'T STEER OR BRAKE. I COULD STILL PUT THE HAZARD LIGHTS ON. I HAD TO WAIT FOR THE VAN TO COAST TO A STOP. THEN I TURNED THE KEY TO ON AND THE VEHICLE STARTED BACK UP. THANKFULLY, I DIDN'T GET HIT OR DRIVE INTO A DIT... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) — ELECTRICAL SYSTEM
Oct 8, 2020
Incident date: Aug 11, 2020
I WAS DRIVING STRAIGHT AT 40-45MPH ON A SLIGHTLY HILLY, TWO LANE ROAD WITH NO CURBS. THE WEATHER WAS CLEAR, TRAFFIC WAS MODERATE. WITH NO WARNING, ALL DRIVING POWER WENT OFF AND I COULDN'T STEER OR BRAKE. I COULD STILL PUT THE HAZARD LIGHTS ON. I HAD TO WAIT FOR THE VAN TO COAST TO A STOP. THEN I TURNED THE KEY TO ON AND THE VEHICLE STARTED BACK UP. THANKFULLY, I DIDN'T GET HIT OR DRIVE INTO A DIT... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) — STEERING
Oct 8, 2020
Incident date: Aug 11, 2020
I WAS DRIVING STRAIGHT AT 40-45MPH ON A SLIGHTLY HILLY, TWO LANE ROAD WITH NO CURBS. THE WEATHER WAS CLEAR, TRAFFIC WAS MODERATE. WITH NO WARNING, ALL DRIVING POWER WENT OFF AND I COULDN'T STEER OR BRAKE. I COULD STILL PUT THE HAZARD LIGHTS ON. I HAD TO WAIT FOR THE VAN TO COAST TO A STOP. THEN I TURNED THE KEY TO ON AND THE VEHICLE STARTED BACK UP. THANKFULLY, I DIDN'T GET HIT OR DRIVE INTO A DIT... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) — SERVICE BRAKES
Oct 8, 2020
Incident date: Oct 5, 2020
I WAS AT A RED LIGHT AT A CITY BLOCK INTERSECTION. WHEN THE LIGHT TURNED GREEN, I STARTED TO ACCELERATE, THEN THE VAN IMMEDIATELY LOST POWER. I WAS ABLE TO TURN THE HAZARD LIGHTS ON. I COULD NOT STEER, ACCELERATE, BRAKE. THE VAN SLOWED TO A STOP AND I TURNED THE KEY TO ON (IT HAD TWISTED TO ACC ON ITS OWN.) THE VAN STARTED BACK UP AND I CONTINUED ON MY DRIVE.
CHRYSLER
TOWN AND COUNTRY
(2010) — ELECTRICAL SYSTEM
Oct 8, 2020
Incident date: Oct 5, 2020
I WAS AT A RED LIGHT AT A CITY BLOCK INTERSECTION. WHEN THE LIGHT TURNED GREEN, I STARTED TO ACCELERATE, THEN THE VAN IMMEDIATELY LOST POWER. I WAS ABLE TO TURN THE HAZARD LIGHTS ON. I COULD NOT STEER, ACCELERATE, BRAKE. THE VAN SLOWED TO A STOP AND I TURNED THE KEY TO ON (IT HAD TWISTED TO ACC ON ITS OWN.) THE VAN STARTED BACK UP AND I CONTINUED ON MY DRIVE.
CHRYSLER
TOWN AND COUNTRY
(2010) — STEERING
Oct 8, 2020
Incident date: Oct 5, 2020
I WAS AT A RED LIGHT AT A CITY BLOCK INTERSECTION. WHEN THE LIGHT TURNED GREEN, I STARTED TO ACCELERATE, THEN THE VAN IMMEDIATELY LOST POWER. I WAS ABLE TO TURN THE HAZARD LIGHTS ON. I COULD NOT STEER, ACCELERATE, BRAKE. THE VAN SLOWED TO A STOP AND I TURNED THE KEY TO ON (IT HAD TWISTED TO ACC ON ITS OWN.) THE VAN STARTED BACK UP AND I CONTINUED ON MY DRIVE.
CHRYSLER
TOWN AND COUNTRY
(2010) — SERVICE BRAKES
Oct 8, 2020
Incident date: Oct 7, 2020
I WAS DRIVING STRAIGHT ON A RURAL, TWO LANE ROAD AT 45MPH. THE ROAD WAS SLIGHTLY HILLY AND CONDITIONS WERE CLEAR. THE VAN ABRUPTLY LOST POWER AND I COULD NOT STEER. I WAITED FOR IT TO COAST TO A STOP, PUT THE VEHICLE IN PARK AND RE-STARTED THE KEY. THE VAN STARTED RIGHT UP AND I CONTINUED DRIVING.
CHRYSLER
TOWN AND COUNTRY
(2010) — ELECTRICAL SYSTEM
Oct 8, 2020
Incident date: Oct 7, 2020
I WAS DRIVING STRAIGHT ON A RURAL, TWO LANE ROAD AT 45MPH. THE ROAD WAS SLIGHTLY HILLY AND CONDITIONS WERE CLEAR. THE VAN ABRUPTLY LOST POWER AND I COULD NOT STEER. I WAITED FOR IT TO COAST TO A STOP, PUT THE VEHICLE IN PARK AND RE-STARTED THE KEY. THE VAN STARTED RIGHT UP AND I CONTINUED DRIVING.
CHRYSLER
TOWN AND COUNTRY
(2010) — STEERING
Oct 8, 2020
Incident date: Oct 7, 2020
I WAS DRIVING STRAIGHT ON A RURAL, TWO LANE ROAD AT 45MPH. THE ROAD WAS SLIGHTLY HILLY AND CONDITIONS WERE CLEAR. THE VAN ABRUPTLY LOST POWER AND I COULD NOT STEER. I WAITED FOR IT TO COAST TO A STOP, PUT THE VEHICLE IN PARK AND RE-STARTED THE KEY. THE VAN STARTED RIGHT UP AND I CONTINUED DRIVING.
Incident date: Feb 21, 2020
THE CAR KEEPS SHUTTING OFF WHEN I'M DRIVING IN SOME VERY UNCOMFORTABLE SITUATION I NEED TO GET HELP IF THERE IS A RECALL FOR THIS CAR I WOULD LIKE TO GET IT FIXED ASAP
Incident date: Oct 1, 2020
THE POWER BRAKE BOOSTER LEAKS, WHICH CAUSES THE BRAKES TO BECOME INOPERABLE. THIS DESPITE THE VEHICLE ONLY BEING ONE YEAR OLD. THIS DEFECT HAS BEEN DISCUSSED ON NUMEROUS CHRYSLER PACIFICA MESSAGING BOARDS AND COULD PRESENT A SERIOUS DANGER TO UNKNOWING DRIVERS. WE EXPERIENCED A BRAKE FAILING WHILE GOING APPROXIMATELY 40 MILES PER HOUR ON A STREET. THE BRAKES BECAME EXTREMELY HARD, FORCING DRIVER T... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — ELECTRICAL SYSTEM
Oct 7, 2020
Incident date: Jun 1, 2020
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V334000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE VEHICLE WAS TAKEN TO RAIRDON'S DODGE CHRYSLER JEEP OF KIRKLAND (12828 NE 124TH ST, KIRKLAND, WA 98034; (877) 606-8196) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATE... Read more
Incident date: May 13, 2020
TL* THE CONTACT OWNS A 2017 CHRYSLER 300. THE CONTACT STATED THAT THE PASSENGER'S AND DRIVER'S SIDE DOOR PANEL DETACHED FROM THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO FULLERTON CHRYSLER JEEP DODGE RAM (1050 US HIGHWAY 22, SOMERVILLE, NJ 08876) WHERE IT WAS INSPECTED HOWEVER, NOT REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT... Read more
CHRYSLER
TOWN AND COUNTRY
(2005) — ELECTRICAL SYSTEM
Oct 7, 2020
Incident date: Oct 6, 2020
VEHICLE STARTS UP AND AS YOU ACCELERATE INTO AN INTERSECTION THE VAN DIES. MECHANIC REPLACED INTAKE MANIFOLD AND RELATED SENSORS AND CHECK THE COMPUTER BUT BELIEVES THE PROBLEM IS THE WIRING HARNESS. DIAGNOSTIC WAS RUN ON THE COMPUTER AND THAT IS NOT THE PROBLEM. MECHANIC THOUGHT HE HAD FIXED IT BUT 2 MINUTES OUT FROM THE MECHANICS SHOP THE VEHICLE DIED AND KEPT DYING AS I PRESSED ON THE ACCELE... Read more
CHRYSLER
TOWN AND COUNTRY
(2005) — FUEL/PROPULSION SYSTEM
Oct 7, 2020
Incident date: Oct 6, 2020
VEHICLE STARTS UP AND AS YOU ACCELERATE INTO AN INTERSECTION THE VAN DIES. MECHANIC REPLACED INTAKE MANIFOLD AND RELATED SENSORS AND CHECK THE COMPUTER BUT BELIEVES THE PROBLEM IS THE WIRING HARNESS. DIAGNOSTIC WAS RUN ON THE COMPUTER AND THAT IS NOT THE PROBLEM. MECHANIC THOUGHT HE HAD FIXED IT BUT 2 MINUTES OUT FROM THE MECHANICS SHOP THE VEHICLE DIED AND KEPT DYING AS I PRESSED ON THE ACCELE... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — STRUCTURE:BODY
Oct 7, 2020
Incident date: Oct 7, 2020
REAR PASSENGER DOOR WILL NOT LOCK CAUSING A SAFETY HAZARD FOR BOTH CHILDREN AND ADULT PASSENGERS. THIS IS AN ONGOING PROBLEM WHILE DRIVING, OR WHILE THE VEHICLE IS STATIONARY.
CHRYSLER
TOWN AND COUNTRY
(2015) — POWER TRAIN
Oct 6, 2020
Incident date: Sep 28, 2020
AT 115,000 MILES, THE AUTOMATIC TRANSMISSION ON MY 2015 CHRYSLER TOWN AND COUNTRY TOURING FAILED. IT STARTED WITH A SHUDDER, AND THEN HIGH PITCHED WHINING, AND THEN IT SLIPPED OUT OF GEAR. IT HAPPENED VERY FAST, AND WITHOUT WARNING. WE WERE ON CITY ROADS, DRIVING SLOW AND STOPPING AT INTERSECTIONS. HAD TO HAVE IT TOWED TO A CHRYSLER DEALER. DEALER SAYS THE TRANSMISSION NEEDS TO BE REPLACED. THEY A... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — STRUCTURE:BODY
Oct 5, 2020
Incident date: Mar 1, 2018
TL* THE CONTACT OWNED A 2014 CHRYSLER TOWN AND COUNTRY TOURING VAN. THE CONTACT STATED THAT THE VEHICLE WAS PARKED IN THE DRIVEWAY OF HIS HOME AND VEHICLE SUDDENLY BURST INTO FLAMES. THE FLAMES QUICKLY ENGULFED THE ENTIRE VEHICLE. THE FIRE DEPARTMENT WAS CONTACTED AND PUT OUT THE FLAMES. THE CONTACT DID NOT RECEIVE EITHER A POLICE OR FIRE DEPARTMENT REPORT. THE INSURANCE COMPANY TOTALED THE VEHIC... Read more
Fire
CHRYSLER
TOWN AND COUNTRY
(2014) — ENGINE
Oct 5, 2020
Incident date: Mar 1, 2018
TL* THE CONTACT OWNED A 2014 CHRYSLER TOWN AND COUNTRY TOURING VAN. THE CONTACT STATED THAT THE VEHICLE WAS PARKED IN THE DRIVEWAY OF HIS HOME AND VEHICLE SUDDENLY BURST INTO FLAMES. THE FLAMES QUICKLY ENGULFED THE ENTIRE VEHICLE. THE FIRE DEPARTMENT WAS CONTACTED AND PUT OUT THE FLAMES. THE CONTACT DID NOT RECEIVE EITHER A POLICE OR FIRE DEPARTMENT REPORT. THE INSURANCE COMPANY TOTALED THE VEHIC... Read more
Fire
CHRYSLER
TOWN AND COUNTRY
(2014) — SEATS
Oct 5, 2020
Incident date: Oct 3, 2020
WAS DRIVING FROM PA TO NEW YORK ON THE HIGHWAY AND ABOUT 150 MILES INTO THE TRIP THE HEADREST EXPLODED OUT WORD AND STUCK ME IN THE BACK OF THE HEAD. CAUSING A LITTLE CONFUSION AND A INSTANT HEADACHE. THERE WAS NOTHING THAT COULD HAVE CAUSED THIS. THE ROAD WAS NOT BUMPY OR WAS THERE ANY KIND OF IMPACT TO THE VAN. THANK GOD MY WIFE WAS NOT DRIVING BECAUSE THE IMPACT OF THE HEADREST PROBABLY WOULD H... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — STRUCTURE:BODY
Oct 5, 2020
Incident date: Oct 1, 2020
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR FAILED TO OPEN MANUALLY OR ELECTRONICALLY. THE FAILURE OCCURRED ON THE PASSENGER'S SIDE SLIDING DOOR PRIOR TO THE FAILURE ON THE DRIVER'S SIDE. THE VEHICLE WAS TAKEN TO GILLMAN CHRYSLER JEEP DODGE RAM (10585 W. SAM HOUSTON PKWY S, HOUSTON, TX 77099, (832) 553-0100) WHERE THE DRIVER'S SIDE ... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — ELECTRICAL SYSTEM
Oct 4, 2020
Incident date: Jul 4, 2020
EVERY TIME I UNLOCK OR OPEN MY VEHICLE DOORS THE CAR MAKES A LARGE PEEP NOISE LIKE THEIR IS A SHORT IN THE ELECTRICAL OR MAYBE A FUSE. IT SOUNDS LIKE A LOUD BUZZER NOISE LIKE FROM A BIG X OF A WRONG ANSWER ON THE SHOW FAMILY FEUD! THAT'S THE ONLY WAY I CAN EXPLAIN THE LOUD NOISE. THE VEHICLE IS ALWAYS NOT RUNNING AND IN PARK WHEN IT MAKE THIS NOISE! IT HAPPENS AFTER I UNLOCK THE VEHICLE AND OPEN A... Read more
Incident date: Sep 18, 2020
WHILE DRIVING OUT OF A PARKING LOT TO GET ONTO A MAIN STREET, WHEN ACCELERATING TO PICK UP SPEED, THE CAR BEGAN TO LOSE CONTROL AND FELT AS IF THE CAR SLIPPED INTO NEUTRAL. A SCREEN POPPED UP ON THE DASH STATING "SERVICE TRANSMITION" AND "ENGAGE PARKING BREAK TO PREVENT ROLLING". WHILE THE NOTIFICATION WAS ON THE DASH, THE GEAR SHIFTER BLINKED ON "D" AND LOCKED UP. UNABLE TO ALLOW US TO SWITCH TO ... Read more
Incident date: Sep 18, 2020
WHILE DRIVING OUT OF A PARKING LOT TO GET ONTO A MAIN STREET, WHEN ACCELERATING TO PICK UP SPEED, THE CAR BEGAN TO LOSE CONTROL AND FELT AS IF THE CAR SLIPPED INTO NEUTRAL. A SCREEN POPPED UP ON THE DASH STATING "SERVICE TRANSMITION" AND "ENGAGE PARKING BREAK TO PREVENT ROLLING". WHILE THE NOTIFICATION WAS ON THE DASH, THE GEAR SHIFTER BLINKED ON "D" AND LOCKED UP. UNABLE TO ALLOW US TO SWITCH TO ... Read more
CHRYSLER
TOWN AND COUNTRY
(2006) — ELECTRICAL SYSTEM
Oct 4, 2020
Incident date: Oct 3, 2020
WELL THE DRIVERS REAR DOOR WILL AUTOMATICALLY OPEN UP ANDRE COLES ITSELF TIME AFTER TIME MY WIFE IS MAKING SURE MY KIDS WERE BUCKLED UP REAL WELL WHY WAS JOHN DOWN THE ROAD THEN THE DOOR OPEN COMPLETELY UP MY WIFE WAS HANGING ON I TOLD OFF THE ROAD TO THE GRASSY AREA GO DOWN ABOUT 30 BALLS AN HOUR'S SLOWING DOWN SHE FELL OUT THE DOOR BECAUSE IT OPENED AUTOMATICALLY.*DT*JB*DT*JB*DT*JB
Incident date: Sep 25, 2020
ENGINE STATED OVERHEATING. SOMETIMES WILL NOT START AND ACTS AS IF IT WILL SHUT OFF WHILE DRIVING. I WAS TOLD THE ACTIVE GRILLE SHUTTER FAILED ON THE CAR AND HAVE ONLY HAD IT FOR 3 YRS. I SEE A LOT OF REVIEW ON THESE PARTS FAILING MEANING THEY WERE MADE POORLY. YOU DON'T KNOW IF THE VEHICLE IS GOING TO CUT OFF ON YOU WHILE YOUR DRIVING DUE TO THE AIR NOT BEING FILTERED TO THE ENGINE. I FEEL LIKE T... Read more
Incident date: Sep 25, 2020
ENGINE STATED OVERHEATING. SOMETIMES WILL NOT START AND ACTS AS IF IT WILL SHUT OFF WHILE DRIVING. I WAS TOLD THE ACTIVE GRILLE SHUTTER FAILED ON THE CAR AND HAVE ONLY HAD IT FOR 3 YRS. I SEE A LOT OF REVIEW ON THESE PARTS FAILING MEANING THEY WERE MADE POORLY. YOU DON'T KNOW IF THE VEHICLE IS GOING TO CUT OFF ON YOU WHILE YOUR DRIVING DUE TO THE AIR NOT BEING FILTERED TO THE ENGINE. I FEEL LIKE T... Read more
Incident date: Sep 2, 2020
I WAS HIT FROM BEHIND ON FREEWAY BY DRUNK DRIVER AND PUSHED INTO SIDE WALL ON HIGHWAY. IN THE PROCESS MY SEATBELT UNLOCKED AND NONE OF THE AIR BAGS DEPLOYED EVEN THOUGH HE HIT ME GOING CLOSE 100MPH.*DT*JB*DT THE CONSUMER PROVIDED PHOTOS. *TR
Crash
3 injured
Incident date: Sep 2, 2020
I WAS HIT FROM BEHIND ON FREEWAY BY DRUNK DRIVER AND PUSHED INTO SIDE WALL ON HIGHWAY. IN THE PROCESS MY SEATBELT UNLOCKED AND NONE OF THE AIR BAGS DEPLOYED EVEN THOUGH HE HIT ME GOING CLOSE 100MPH.*DT*JB*DT THE CONSUMER PROVIDED PHOTOS. *TR
Crash
3 injured
CHRYSLER
TOWN AND COUNTRY
(2015) — SERVICE BRAKES
Oct 3, 2020
Incident date: Sep 2, 2020
THE CAR HAS 25,000 MILES ON IT. STARTING OUT FROM MY HOUSE DOWN A HILL THE POWER STEERING AND BRAKES WERE NOT WORKING AS APPARENTLY THE ENGINE STOPPED. I RESTARTED AND DROVE ABOUT 15 MILES AND WAS ON I-26 IN TN AT 65 MPH AND THE ENGINE RPM DROPPED TO 0, POWER BRAKES AND STEERING WERE INOPERABLE BUT I MANAGED TO GET ONTO THE SHOULDER BUT WAS IN A DANGEROUS SPOT WITH TRAFFIC SPEEDING BY. CAR WOUL... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) — ENGINE
Oct 3, 2020
Incident date: Sep 2, 2020
THE CAR HAS 25,000 MILES ON IT. STARTING OUT FROM MY HOUSE DOWN A HILL THE POWER STEERING AND BRAKES WERE NOT WORKING AS APPARENTLY THE ENGINE STOPPED. I RESTARTED AND DROVE ABOUT 15 MILES AND WAS ON I-26 IN TN AT 65 MPH AND THE ENGINE RPM DROPPED TO 0, POWER BRAKES AND STEERING WERE INOPERABLE BUT I MANAGED TO GET ONTO THE SHOULDER BUT WAS IN A DANGEROUS SPOT WITH TRAFFIC SPEEDING BY. CAR WOUL... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) — STEERING
Oct 3, 2020
Incident date: Sep 2, 2020
THE CAR HAS 25,000 MILES ON IT. STARTING OUT FROM MY HOUSE DOWN A HILL THE POWER STEERING AND BRAKES WERE NOT WORKING AS APPARENTLY THE ENGINE STOPPED. I RESTARTED AND DROVE ABOUT 15 MILES AND WAS ON I-26 IN TN AT 65 MPH AND THE ENGINE RPM DROPPED TO 0, POWER BRAKES AND STEERING WERE INOPERABLE BUT I MANAGED TO GET ONTO THE SHOULDER BUT WAS IN A DANGEROUS SPOT WITH TRAFFIC SPEEDING BY. CAR WOUL... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — STRUCTURE:BODY
Oct 3, 2020
Incident date: May 15, 2020
HELLO, I PURCHASE MY 2016 TOWN AND COUNTY AS A BRAND NEW VEHICLE. I HAD HOPES THAT THIS WOULD BE THE LAST FAMILY VEHICLE THAT I WOULD PURCHASE TO TRANSPORT MY BUSY FAMILY. HOWEVER, THE TIME THAT I HAVE USED THIS MINI VAN HAS BEEN A SERIES OF PROBLEMS. THE MAIN ONE IS THE REOCCURRING PROBLEMS WITH THE PLASTIC EXTERIOR PARTS TO THIS VEHICLE CONSTANTLY COMING OFF. THE B PILLAR APPLIQUE, LEFT - MOPA... Read more
Incident date: Sep 30, 2020
STALLS FOR A SECOND DURING ACCELERATING VERY UNSAFE ON THE ROAD AND IN STOP AND GO TRAFFIC.
Incident date: Oct 1, 2020
SYSTEM LOST POWER A SPARK WHILE SITTING WITH CAR. CAR. THANK SHUT DOWN 5 MINUTES HOW TO CAR DEALER SERVICE TO REVIEW TO DETERMINE THE ISSUE RETURN WITH A DIAGNOSIS AFTER THE EXPANSION DIAGNOSE ENGINE WARNING LIGHT DIAGNOSED CHECK ENGINE WARNING LIGHT CAUSED BY LOSS OF COMMUNICATION AND PUT SHIELD EXPOSED CONNECTOR FOUND CORROSION MOISTURE IN CONNECTORS
Incident date: Oct 1, 2020
SYSTEM LOST POWER A SPARK WHILE SITTING WITH CAR. CAR. THANK SHUT DOWN 5 MINUTES HOW TO CAR DEALER SERVICE TO REVIEW TO DETERMINE THE ISSUE RETURN WITH A DIAGNOSIS AFTER THE EXPANSION DIAGNOSE ENGINE WARNING LIGHT DIAGNOSED CHECK ENGINE WARNING LIGHT CAUSED BY LOSS OF COMMUNICATION AND PUT SHIELD EXPOSED CONNECTOR FOUND CORROSION MOISTURE IN CONNECTORS
Incident date: Oct 1, 2020
SYSTEM LOST POWER A SPARK WHILE SITTING WITH CAR. CAR. THANK SHUT DOWN 5 MINUTES HOW TO CAR DEALER SERVICE TO REVIEW TO DETERMINE THE ISSUE RETURN WITH A DIAGNOSIS AFTER THE EXPANSION DIAGNOSE ENGINE WARNING LIGHT DIAGNOSED CHECK ENGINE WARNING LIGHT CAUSED BY LOSS OF COMMUNICATION AND PUT SHIELD EXPOSED CONNECTOR FOUND CORROSION MOISTURE IN CONNECTORS
Incident date: Oct 3, 2020
THE FUEL TANK LEAKS FUEL INTO THE CABIN AMY ANY TIME THE TANK IS FILLED MORE THAN HALF WAY UP; THAT OR ANY TIME IT IS MORE THAN A QUARTER FULL AND DRIVEN ON A STEEP HILL. THIS HAS BEEN HAPPENING FOR ABOUT 7 OR 8 YEARS OR MORE NOW...IT STARTED IN AROUND 2012 I THINK, WHEN THE CAR HAD JUST OVER 100,000 MILES ON IT. I AM NEVER ABLE TO FILL UP MY GAS TANK BECAUSE OF IT. , AND IF I NEED TO GO UP OR DOW... Read more
Incident date: Oct 1, 2020
I PLACED MY VEHICLE IN REVERSE TO BACK OUT OF A PARKING SPOT. THE REAR CAMERA ACTIVATED AS NORMAL. I COMPLETED BACKING OUT AND PLACED THE VEHICLE IN DRIVE. THE REAR CAMERA DID NOT DISENGAGE AND REMAINED ON. I PULLED THE VEHICLE OVER INTO ANOTHER PARKING SPACE SO AS TO EXAMINE THE SCREEN. THERE WAS AN "X" IN THE UPPER RIGHT HAND CORNER OF THE SCREEN SO I PUSHED THE X AS IT IS A TOUCH SCREEN. NO JOY... Read more