Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Dec 31, 1969
IIU malfunction not valid for this vin, even though it is the exact issue that every other model faced. Acura REFUSED to complete the repair without paying $3400
Incident date: Dec 31, 1969
Toyota issued a recall due to suspected second row seat welds failing in a crash in October 7, 2025 and has not offered a remedy. The suggestion of not having anyone sit in the second row for over four months now is absurd and warrants investigation. The customers who purchase vans do so due to needing the space to occupy 5+ passengers and are not able to have all passengers sit in the third row p... Read more
Incident date: Dec 31, 1969
Toyota issued a recall due to suspected second row seat welds failing in a crash in October 7, 2025 and has not offered a remedy. The suggestion of not having anyone sit in the second row for over four months now is absurd and warrants investigation. The customers who purchase vans do so due to needing the space to occupy 5+ passengers and are not able to have all passengers sit in the third row p... Read more
Incident date: Feb 13, 2026
The contact owns a 2022 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V455000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The contact stated that while his wife was driving at an undisclosed speed, the vehicle jerked and vibrated, and the vehicle failed to accelerate as intended while depressing the accelerator pedal. No war... Read more
Incident date: Nov 1, 2023
Recently purchased a vehicle that had just previously got a recall 23S55 3 weeks prior. Upon receiving the vehicle there was a slight clicking noise when going into gear. i took the vehicle to a ford dealer and they investigated the recall remedy was installed improper from the dealership and the vehicle was unsafe to drive the rear subframe of the car moves and has free play which made is very un... Read more
Incident date: Nov 1, 2023
Recently purchased a vehicle that had just previously got a recall 23S55 3 weeks prior. Upon receiving the vehicle there was a slight clicking noise when going into gear. i took the vehicle to a ford dealer and they investigated the recall remedy was installed improper from the dealership and the vehicle was unsafe to drive the rear subframe of the car moves and has free play which made is very un... Read more
Incident date: Nov 1, 2023
Vehicle experienced sudden engine failure while driving due to timing chain failure on N47 diesel engine, a known defect. Loss of propulsion occurred without warning, creating a safety risk.
Incident date: Jan 9, 2026
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine and Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 35 MPH, the vehicle stalled and stopped in the middle of the roadway. There was no warning light illuminated. The contact was unable to pull to ... Read more
Incident date: Feb 12, 2026
I own a 2024 GMC Sierra Denali Ultimate 2500HD diesel that has been out of service for 52 days due to an oil cooler / service bulletin related failure. The vehicle is under warranty. The required replacement part is on national backorder and, as of today, has not shipped. The current estimated ship date is February 17. During this time, neither the dealership nor GMC has provided proactive commu... Read more
Incident date: Feb 12, 2026
While driving the car, the shifting mechanisms are not working correctly. Stalling, hard shift etc. Causing jolts, and sudden stop/start movements. I was driving in the snow when my car jolted and was unable to stop on the ice leaving me in the snow bank. Went to put it in 4wd and the 4wd wouldn’t work. Brought it to the dealer repair shop where the recall was determined as the culprit. I ... Read more
Incident date: Oct 1, 2025
The contact owns a 2020 Honda HR-V. The contact stated that while driving approximately 45 MPH or faster, and while driving uphill, the vehicle suddenly stalled. During the first failure, the message “Emergency – Stop Driving Vehicle” was displayed on the instrument panel. The vehicle was turned off and restarted, and the message was no longer displayed. The vehicle was then driven to the re... Read more
Incident date: Mar 1, 2024
In 2023, the vehicle began exhibiting erratic transmission shifting behavior, including harsh and unpredictable shifts while driving. The vehicle was taken to a GMC dealer for diagnosis and repair. Recently, the vehicle developed additional drivetrain and engine control issues related to the crankshaft position sensor circuit. The vehicle stalled while driving on a highway mountain overpass with... Read more
Incident date: Oct 5, 2025
The contact owns a 2016 Hyundai Sonata. The contact stated that while driving and depressing the accelerator pedal, the vehicle failed to respond or exceed 30 MPH. The contact stated that the speedometer reading was lagging. The contact stated that the vehicle accelerated as intended while depressing the accelerator pedal with more force. The vehicle was taken to an independent mechanic, where the... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) - VISIBILITY:REARVIEW MIRRORS/DEVICES
Feb 11, 2026
Incident date: Oct 1, 2025
The contact owns a 2021 Audi Q7. The contact stated that the rear-view mirrors on the driver's side failed to indicate when another vehicle, person, or object was nearby the vehicle. The passenger's side rear-view mirror's audible alarm occasionally erroneously alerted the driver that there was a vehicle, a person, or an object nearby the vehicle. The infotainment screen occasionally blacked out, ... Read more
Incident date: Feb 10, 2026
The contact owns a 2021 Honda Pilot. The contact stated that the infotainment screen and the rearview camera screen intermittently failed to activate while the vehicle was shifted into reverse. The vehicle was taken to the local dealer, and the contact was informed that the VIN was not included in NHTSA Campaign Number: 23V431000 (Back Over Prevention). The vehicle was not diagnosed or repaired. T... Read more
Incident date: Feb 4, 2026
Rear camera for in cabin rear view is improperly sealed for cold weather and constantly fogs which renders the camera worthless. I was also sent brand new side lights from gm that were improperly sealed and built condensation them after a month or two.
Incident date: Feb 4, 2026
I have put my 3rd Catalytic Convertor on this car. It looses power going uphill. Which is not safe. Just had 3rd on replaced yesterday Feb. 9, 2026. The mechanic said there is too much oil going to the engine. Mechanic said next thing would be replacing the engine. Why does my 2016 not have a recall on the engine.
Incident date: Jan 16, 2026
The vehicle has a material operability limitation related to its fuel/propulsion system that was not disclosed at the time of sale. After purchase, the vehicle’s real-world operation is materially restricted due to fuel availability and system limitations that prevent reliable use as represented. The limitation affects the ability to operate the vehicle predictably and as intended. This issue ... Read more
Incident date: Feb 9, 2026
On or about January 7, 2026, we were driving through town and the dash cluster lit up with five separate warnings for safety features no longer operational. These are adaptive cruise control, lane keeping assist, collision mitigation, road departure mitigation, and automatic high beams. We cleaned the windshield and radar housing. Then the battery was replaced. None corrected the problem. An appoi... Read more
Incident date: Feb 9, 2026
On or about January 7, 2026, we were driving through town and the dash cluster lit up with five separate warnings for safety features no longer operational. These are adaptive cruise control, lane keeping assist, collision mitigation, road departure mitigation, and automatic high beams. We cleaned the windshield and radar housing. Then the battery was replaced. None corrected the problem. An appoi... Read more
Incident date: Feb 9, 2026
On or about January 7, 2026, we were driving through town and the dash cluster lit up with five separate warnings for safety features no longer operational. These are adaptive cruise control, lane keeping assist, collision mitigation, road departure mitigation, and automatic high beams. We cleaned the windshield and radar housing. Then the battery was replaced. None corrected the problem. An appoi... Read more
Incident date: Feb 8, 2026
Receiving ACC, lane keep assist, front collision , auto high beam errors on the instrument screen. None of the safety features work. Cruise control does not work.
Incident date: Feb 8, 2026
Receiving ACC, lane keep assist, front collision , auto high beam errors on the instrument screen. None of the safety features work. Cruise control does not work.
Incident date: Feb 9, 2026
The front forward-facing camera module has failed, causing cruise control and driver-assistance features to become inoperative. Dealer diagnosis indicates the front camera must be replaced and recalibrated in order to restore cruise control and safety systems. This failure disables cruise control and driver-assist features that were standard equipment on the vehicle at purchase, resulting in a su... Read more
Incident date: Dec 18, 2025
El 6 de enero de 2026, minutos después de retirar el vehículo del concesionario tras un servicio de frenos, el sistema de enfriamiento presentó pérdida total de refrigerante debido a una manguera del radiador rota. El vehículo fue regresado inmediatamente y quedó retenido por recomendación técnica de no conducirlo por riesgo de sobrecalentamiento del motor. La condición representa un ries... Read more
Incident date: Dec 18, 2025
At about 800 miles i noticed ticking from the engine and random and intermittent jerking. Some of which were very severe that felt like someone rear ended me. I took into the dealer with my complaints. They kept my vehicle for 2.5 days and didnt give me a loaner. The my were unable to reproduce the jerking and said the ticking was normal. They showed me the ticking and said its normal and will go... Read more
Incident date: Oct 3, 2025
Sudden downshift from 4th to 1st gear, rapid deceleration and loss of traction. Unable to accelerate until manually shifted back into 2nd gear.
Incident date: Dec 31, 1969
My 2021 chevy 3500hd diesel had the engine light come on and the service emissions system popped up in the info screen. It said in so many miles speed would be limited. I took it to the dealer and they said the def tank would need replaced because the tank wiring connector overheated and would cost me over $2k.
CHRYSLER
TOWN AND COUNTRY
(2015) - ELECTRICAL SYSTEM
Feb 7, 2026
Incident date: Feb 6, 2026
2:27 pm on 02/06/2026. Pop heard from the trunk area, then displayed "Stop vehicle and check power supply," the car lost power and then became completely immobile. The car has 3500 miles on it. Bluelink app showed "Everything looks good."
Incident date: Feb 1, 2026
I was driving onto a busy intersection from a parking lot. When I went to pull into traffic, the truck wouldnt go, it lost power and we coasted into oncoming traffic , I coasted right , and the dash flashed limited mode max speed 20 mph in yellow lights. The peddle was on the floor at that point. We had kids in the car and it was going 17 mpr in 55 mph cars on us swerving around us. I coasted... Read more
Incident date: Jan 29, 2026
The front facing camera has stopped working. Anytime we turn the vehicle on we get multiple warning lights (lane assist, cruise control, bright lights, braking, etc) aren't working.
Incident date: Jan 5, 2025
The seat belt buckle in the driver position is failing to latch. It has to be pushed in multiple times in a row and very hard to get the seat belt buckle firmly latched. There has also been more than 1 occasion that I have been driving and all of a sudden the seat belt unbuckles and my seat belt not buckled light and dinging goes off. So it seemed it was fully buckled, but was not. This would be h... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) - FORWARD COLLISION AVOIDANCE: WARNINGS
Feb 5, 2026
Incident date: Sep 3, 2025
Driving south on a busy 4 lane divided city street, as I approaching an interestion I initiated a right had turn with about 1 car length gap in front of me. I was driving about 5 mph. The car suddently applied the brakes to a full stop. The car behind was able to stop in time and not hit me. There was no risk of me hitting the car in front of me.
CHRYSLER
TOWN AND COUNTRY
(2011) - UNKNOWN OR OTHER
Feb 5, 2026
Incident date: Sep 3, 2025
On February 28, 2025, at approximately 8:43 a.m., while driving on Highway 3 in Alvin, TX, the panoramic sunroof glass on my vehicle suddenly and violently exploded/shattered without any warning. At the time of the incident, no other vehicles were around me, and there was no impact from debris, rocks, or any external object. Thank god my kids had just been dropped off at school or this would be a ... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) - ELECTRICAL SYSTEM
Feb 5, 2026
Incident date: Sep 3, 2025
The DC/DC converter failed when I turned the car on and I received a warning. Drove straight to the dealership to drop it off for service. Reviewing others with this issue online, it is an extremely common problem and no recall has been issued. Many report their cars dying in the middle of nowhere. To make matters worse, there is a long backlog for the part, months for some people. I’m wait... Read more
Incident date: Jan 20, 2026
Control module located under rear seat became slightly wet from spilled liquid, and failed. Engine and electrical failure as a result of control module failure. Audi refuses to cover damages as warranty period is over. Vehicle design is defective.
Incident date: Oct 23, 2025
The vehicle experiences a severe loss of power, placing it into a reduced-power or limp mode that prevents the vehicle from exceeding approximately 10 mph. The issue has occurred repeatedly despite multiple repair attempts. The battery was replaced initially, after which the vehicle broke down while still at the dealership. The service department removed the new battery & reinstalled the original ... Read more
Incident date: May 15, 2025
First time my transmission downshifted to 1st gear coming to a stop at approximately 35mph while gently braking. The leadframe turned out to be defective. Approximately 60k miles later the same symptom and same failure. The leadframe was replaced and that solved the problem.
Incident date: May 15, 2025
1. Vehicle has a horrible squeaking sound coming from the brake pedal area. First dealer diagnosed it as the master cylinder needing replacement. Noise did not go away and GM said that it is normal. The noise is not normal and has never been on any other car I have owned. 2. When reversing, the car sometimes abruptly slams on the brakes as if it is avoiding a collision even though no collision is... Read more
Incident date: May 15, 2025
1. Vehicle has a horrible squeaking sound coming from the brake pedal area. First dealer diagnosed it as the master cylinder needing replacement. Noise did not go away and GM said that it is normal. The noise is not normal and has never been on any other car I have owned. 2. When reversing, the car sometimes abruptly slams on the brakes as if it is avoiding a collision even though no collision is... Read more
Incident date: Nov 12, 2025
The car is a brand-new 2025 Ioniq 5 with only 2,949 miles. All of a sudden and without warning, it entered "limp mode" while driving and did not go past 25 miles per hour. I was close to home so luckily I was able to street park it safely. Called roadside assistance and the car completely powered off (died) in front of the tow truck. The dealership says it is an ICCU failure and need to be entirel... Read more
Incident date: May 3, 2024
The contact owns a 2023 Subaru Impreza equipped with Sailun Tires, Tire Line: Black Hawk Street UHP, Tire Size: 225/40R18, DOT Number: (N/A). The contact had purchased the tires from Amazon. The contact stated that while the vehicle was parked, the contact became aware of a bubble on the outside of the rear passenger's side tire in December 2025. The vehicle was taken to Mavis Tire, and the tire w... Read more
Incident date: May 3, 2024
The contact owns a 2023 Subaru Impreza equipped with Sailun Tires, Tire Line: Black Hawk Street UHP, Tire Size: 225/40R18, DOT Number: (N/A). The contact had purchased the tires from Amazon. The contact stated that while the vehicle was parked, the contact became aware of a bubble on the outside of the rear passenger's side tire in December 2025. The vehicle was taken to Mavis Tire, and the tire w... Read more
Incident date: Dec 15, 2025
The contact owns a 2016 Ford F-150. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly slipped. There was no warning light illuminated. Additionally, the transmission unexpectedly shifted upshifted and downshifted on several occasions. The vehicle was turned off and restarted to temporarily correct the failure. The dealer was contacted; however, the vehicl... Read more
Incident date: Jan 31, 2026
Fuel pump stopped working prematurely and had to be replaced prior to 57k miles. Satelite/Antenna/Module failure. Headlight DRL have failed prematurely. Taillights burned out due to constant water buildup. Yes vehicle is available for inspection upon request.
Incident date: Jan 13, 2026
Shift to park message coming on, not allowing vehicle shutoff. No inspection yet, in looking up issue, was prompted to report.
CHRYSLER
TOWN AND COUNTRY
(2015) - SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:WHEEL SPEED SENSOR/TONE RING
Feb 2, 2026
Incident date: Feb 2, 2026
The contact owns a 2015 Ram 1500. The contact stated that the vehicle was serviced under NHTSA Campaign Number: 20V475000 (Engine and Engine Cooling), but the failure occurred. While driving 65 MPH, the vehicle jerked and started pulling, and the vehicle failed to accelerate as intended while depressing the accelerator pedal, before the vehicle stalled. The check engine and the Electronic Throttle... Read more
Incident date: Feb 2, 2016
My car was sitting in the parking lot at work and the back glass shattered. I called the dealer to see if it was under warranty and they told me no. I called my insurance and they are trying to get it replaced. I put crash wrap on it so I can drive it. I can't see out the back now.
Incident date: Feb 2, 2026
Observed intermittent center display/infotainment computer (MCU) crashes/reboots where the center display becomes blank and then restarts. In recorded events, when reverse was selected during an MCU reboot interval, the rearview camera image did not display until the reboot completed. Recorded rear camera unavailability during reverse was approximately 10–17 seconds. MCU crash/reboot behavior w... Read more
Incident date: Apr 30, 2025
My 2014 Ford F150 has a safety recall 24s37 due to the transmission violently down shifting the truck had the reprogram done in 24 that supposively would fix the issue now the truck has code p0720 and is violently downshifting on interstate almost causing accidents and need the ledframe replaced attached to this safety recall and known issue. F0rd told me since it had reprogram done even though pa... Read more